Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10028416July 16, 2003
EXTERIOR LIGHTING:BRAKE LIGHTS
VW JETTAS. COMMON PROBLEM IS THAT THE BRAKE LIGHTS STOP WORKING WITHOUT WARNING. OWNERS ARE UNAWARE OF THIS. THIS IS DANGEROUS. 2000 AND NEWER YEARS. YOU SHOULD MAKE THEM ISSUE A SAFETY RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025982July 13, 2003
ENGINE AND ENGINE COOLING
MY 2000 JETTA RAN DRY ON OIL AT 21,000 MILES BUT NOT UNDER 2YR BUMPER TO BUMPER WARRANTY (6K MILES AFTER A FACTORY OIL CHANGE). THEY DID A CONSUMPTION TEST FOR 1500 MILES AND ASSURED US EVERYTHING WAS OK. IT WAS OK FOR 1500 MILES THEN IT WAS EMPTY AGAIN. THEY HAD TO CHANGE THE PISTON RINGS AND PRETENDED THAT THIS WAS A UNIQUE PROBLEM FOR OUR CAR. I HAVE SINCE READ OTHER REPORTS OF SIMILAR EXPERIENCES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025992July 13, 2003
EQUIPMENT:MECHANICAL, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
REGULATOR ON DRIVER'S SIDE WINDOW BROKE AGAIN. RECENTLY REPAIRED CUP HOLDER FELL APART AGAIN. CAR SELF-LOCKS (LOCKS ME OUT OF MY CAR BY ITSELF) PLUS I PAID FOR NUMEROUS OTHER COMMON PROBLEMS LISTED BY OTHERS. VOLKSWAGEN NEVER TAKES CARE IF THEIR KNOWN PROBLEMS. CONSUMERS NEED TO GET TOGETHER & FILE CLASS ACTION SUITS!!!! *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025882July 11, 2003
STRUCTURE:BODY:DOOR, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:IGNITION:MODULE
I PURCHASED THE 2002 1.8T VOLKSWAGEN JETTA ON 1/09/02. MY SERVICE RECORD BEGINS ON 1/23/02. FROM DAY ONE, I HAVE POINTED OUT THAT THIS CAR LEAKS/HAS WIND NOISE FROM DOORS/WINDOWS. SEALS WERE REPLACED ON DRIVERS SIDE DOORS ON 6/27/02. LEAKAGE/MOISTURE TO DATE, IS AN ISSUE. NOW THERE IS VISIBLE WATER DAMAGE AND MOLD GROWING ALONG DRIVERS SIDE. ISSUE- POOR QUALITY PRODUCT. DANGEROUS MOLD GROWING-HEALTH FACTOR! IGNITION COIL FAILURE TWICE! RADIO HAS BLOWN TWICE- FAULTY WIRING! CAR LUNGES WHEN STARTED OR HARD TO STOP ONCE RUNNING. MY SITUATION IS NOT "SPECIAL". THERE ARE MANY OTHERS THAT HAVE PURCHASED THIS PRODUCT AND HAVE THEIR SAFETY COMPROMISED. IGNITION COIL IS A SUPPOSE TO BE A RECALL, BUT ONLY WHEN THEY FAIL. VOLKSWAGEN OF AMERICA WILL NOT REPLACE UNTIL YOU ARE STRANDED! THIS IS A SEVERE SAFETY ISSUE. MOLD GROWING IN MY CAR IS A SEVERE SAFETY ISSUE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029614July 10, 2003
TIRES, ELECTRICAL SYSTEM, SUSPENSION
PROBLEMS WITH IGNITION SWITCH AND TIRE EQUIPMENT.*MR THE DEALER REPLACED THE IGNITION SWITCH AND STARTER ASSEMBLY. ON ANOTHER OCCASION, WHILE THE CONSUMER WAS DRIVING, THE REAR TIRE FELL OFF THE VEHICLE, THEMECHANIC INFORMED THE CONSUMER IT WAS DUE TO BALL BEARING SEIZING WHICH CAUSED A TREMENDOUS AMOUNT OF HEAT. *CB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026738July 8, 2003
AIR BAGS
WHILE DRIVING PASSENGER SIDE CURTAIN AIRBAG DEPLOYED PREMATURELY. VEHICLE WAS NOT IN AN ACCIDENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026768July 8, 2003
AIR BAGS:FRONTAL
CONSUMER STATES WHILE TRAVELING 60 MPH PASSENGER'S SIDE AIR BAG DEPLOYED WITHOUT ANY INDICATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025684July 8, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
SEE SIMILAR COMPLAINT #8000894 REAR BRAKES WORE TO BARE METAL WITH NO WARNING AT 2500 MILES. NO AUDIBLE WARNING, AND THE PRIOR SERVICE AT 2000 MILES REVEALED NO IMMINENT WEAR PROBLEM. SEEMS TO BE COMMON PROBLEM BASED ON WEB SEARCHES ON THIS PROBLEM. VEHICLE WAS MADE UNSAFE BY THIS AGGRESSIVE BRAKE WEAR AND REDUCED STOPPING ABILITY. WOULD LIKE TO SEE VW ADD SOME SORT OF WARNING DEVICE. LACK OF WARNING LEAD TO ROTOR DAMAGE AND REPLACEMENT (UNNECESSARY EXPENSE).*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10027036July 7, 2003
ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM, POWER TRAIN, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
VEHICLE'S TRANSMISSION FAILED. *MR THE TRANSMISSION HAD GONE OUT WHEN IT WAS UNDER WARRANTY. IT HAD TAKEN THREE WEEKS TO GET THE VEHICLE BACK AT THAT TIME. THE FOLLOWING YEAR, THE VEHICLE STARTED TO JERK. THE VEHICLE WAS OUT OF WARRANTY. IT WASN'T UNTIL THE VEHICLE STOPPED AGAIN, THE CONSUMER WAS TOLD THE TRANSMISSION HAD LEAKED. THERE WERE NUMEROUS REPAIRS. THE VEHICLE WAS PLACED IN THE SHOP FOR THE TIMING BELT AND THE CYLINDER HEAD. THE VEHICLE ALSO HAD TO BE TAKEN IN FOR A PROTECTIVE SHIELD IN THE RIGHT REAR WHEEL HOUSING. THE DISTRIBUTOR CAP, IGNITION ROTOR, AND THE SPARK PLUGS WERE REPLACED. REPAIR WAS ALSO MADE TO THE WIRE FOR THE IGNITION COIL/CAM SHAFT. THE IGNITION SWITCH WAS REPLACED AND THE ENGINE CONTROL MODULES. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025522July 7, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ALL FOUR WINDOWS BROKE IN MY VW JETTA GLS. I BOUGHT THE VEHICLE USED, AS THAT WAS WHAT I COULD AFFORD. WHEN THE FIRST TWO BROKE, I CALLED VW USA (NOT THE DEALERSHIP) TO GET AN ESTIMATE ON WHAT THEY WERE GOING TO DO ABOUT IT. I TOLD THEM I FOUND THE TECHNICAL BULLETINS DESCRIBING THE EXACT ISSUE I WAS EXPERIENCING. THEY TOLD ME SPECIFICALLY "MA'AM, WE DON'T KNOW WHAT YOU'VE DONE TO THE CAR, THEREFORE WE CAN ONLY PAY FOR 1/2 OF THE COST OF REPAIR". I WAS FURIOUS AT THE SUGGESTION THAT ALL I DO ALL DAY IS SIT IN MY CAR AND BURN OUT THE WINDOW MOTORS. I IGNORED IT UNTIL A FEW MONTHS LATER WHEN THE DRIVER'S SIDE WINDOW FELL INTO THE DOOR AS I WAS ENTERING THE PARKING GARAGE AT MY PLACE OF BUSINESS. I CALLED VW AGAIN AND THEY TOLD ME THERE WAS NOTHING THEY COULD DO SINCE I WAS A 2ND OWNER AND THERE WAS NO WARRANTY FOR ME. I GOT TWO OF THE THREE FIXED TO THE TUNE OF ABOUT $900 (WHICH WAS HALF OFF) AND LEFT THE 3RD (IN THE REAR) BROKEN. NOW, ALL FOUR WINDOWS HAVE BROKEN AND I REFUSE TO PAY FOR THE REPAIR OF THE TWO REMAINING BROKEN WINDOWS SINCE IT IS NOW A 100% FAILURE RATE. 50% IS UNACCEPTABLE, BUT 100% IS DOWNRIGHT RIDICULOUS AND NO CONSUMER SHOULD HAVE TO DEAL WITH THIS FRUSTRATION OVER AND OVER AGAIN. ALSO, I KNOW TWO OTHER JETTA OWNERS (BOTH OWN 1997 MODELS) AND BOTH OF THEM HAVE HAD AT LEAST 2 WINDOWS BREAK. SOMETHING HAS TO BE DONE ABOUT THIS ISSUE, EVEN FOR 2ND OWNERS OF THIS PARTICULAR BRAND OF AUTOMOBILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025384July 3, 2003
FUEL SYSTEM, DIESEL
PROBLEMS WITH ACCELERATION ON MY 2000 VW TDI WHICH HAVE BECOME INCREASINGLY HAZARDOUS. VEHICLE ACCELERATES WHEN IT CHOOSES TO DO SO. CONDITION IS ONGOING. WILL NOT SPEED UP OFF EXIT RAMPS NOR WHEN GOING UPHILL. SOURCE OF ROAD RAGE AT THIS POINT. BRAKES (REAR) DISINTEGRATED BEFORE REACHING 40,000 MILES. NOT PLEASED WITH THIS CAR'S PERFORMANCE AND IT APPEARS TO BE DUE TO A MANUFACTURING DEFECT. SPOKE WITH SOMEONE ELSE HAVING THE SAME MODEL AND YEAR WHO HAD THE SAME SYMPTOMS. REPORTEDLY IT IS SOME SORT OF AIR FLOW DEFECT. WANT TO KNOW IF THIS IS COVERED UNDER THE MANUFACTURERS WARRANTY AND WHY THERE HAS NOT BEEN A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025315July 2, 2003
EXTERIOR LIGHTING:TURN SIGNAL
THE TURN SIGNALS HAVE AN INTERMITTENT FAILURE. THEY HAVE TURNED OFF, TURNED OF,F AND THEN RESUMED A FEW SECONDS LATER, OR FAILED TO TURN ON AT ALL.*AK THE VEHICLE IS A 2001 JETTA GLS WITH 40K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026391July 1, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE APPLYING THE VEHICLE IN GEAR THE REVERSE GEAR WILL STICK AND WILL NOT GO BACK INTO THE PARK INTERMITTENTLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026182June 30, 2003
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER STATES THAT WHILE DRIVING AND NO WARNING THE VEHICLE WILL STALL ,AND IT WILL BE HARD FOR THE CONSUMER TO CONTROL THE VEHICLE. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025161June 30, 2003
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM:HOSES, LINES/PIPING, AND FITTINGS, VEHICLE SPEED CONTROL:CRUISE CONTROL
JUNE 24TH, WHILE I WAS DRIVING MY FOUR MONTH OLD 2003 JETTA TDI ON THE THE HIGHWAY AT A 70MPH, THE CRUISE CONTROL FAILED TO ENGAGE. AFTER THE CAR HAD STOPPED AND BEGAN MOVING AGAIN THE CRUISE FUNCTIONED PROPERLY. TWO DAYS LATER ON JUNE 26, 2003, WHILE IN LUNCH HOUR TRAFFIC-WITH A CO-WORKER IN THE CAR THE BRAKES AUTOMATICALLY ENGAGED BY THEMSELVES AT 40 MPH. WE STOPPED ON A DIME AND WERE ALMOST REAR ENDED. THIS OCCURED OVER 10 TIMES BEFORE WE GOT BACK TO THE OFFICE (WE WERE LESS THAN TWO MILES AWAY). DEALERSHIP IS REPLACING BRAKE BOOSTER AND MASTER CYLINDER AND I HAVE REQUESTED FULL WARRENTY ON NEW BRAKE SYSTEM FROM VOLKSWAGEN OF AMERICA. THIS IS A POTENTIALLY SERIOUS FLAW THAT COULD HAVE EAISLY CAUSED BODILY INJURY. I HAVE YET TO LEARN IF THERE IS A TRACK RECORD OF THE BRAKES FAILING ON THE 2003 DESIGNS BUT WANTED TO BEGIN A DOCUMENTATION RECORD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023892June 27, 2003
FUEL SYSTEM, DIESEL
LAST WEEK ON 6-20-03 I PULLED OUT ONTO STATE ROAD 2 IN VALPARAISO AND MY 2001 VOLKSWAGEN JETTA TDI WOULD NOT ACCELERATE. I HAD MY 6-YEAR-OLD SON IN THE CAR AND HAD TO PULL OVER TO THE SHOULDER OF THE ROAD TO AVOID BEING HIT. THE CAR IS UNDRIVEABLE. A MECHANIC HAS DIAGNOSED THE PROBLEM AS A FAULTY TURBO DIESEL SYSTEM. THIS SYSTEM WAS INSTALLED NEW IN THE 2001 JETTA AND HAD PREVIOUSLY NEVER BEEN INSTALLED IN ANY OTHER VOLKSWAGEN. MY MECHANIC INDICATES THE NEW SYSTEM IS FAULTY AND AS A RESULT, FUEL IS NOT BURNED CLEANLY. THE ENTIRE ENGINE, INTAKE MANIFOLD, AND VALVES ARE CLOGGED WITH CARBON. I HAVE BEEN TOLD I NEED A NEW ENGINE. MY MECHANIC HAS DIAGNOSED THE SAME PROBLEM IN OTHER 2001 JETTAS AND STATES THAT THE PROBLEM SEEMS TO HIM TO BE UNIVERSAL IN THIS YEAR AND MODEL. THIS CAR IS ONLY TWO YEARS OLD AND I OWE $15,000 ON IT. IT ONLY HAS 47,000 MILES ON IT. VOLKSWAGEN REFUSES TO ACKNOWLEDGE THERE'S A PROBLEM. I FEAR PEOPLE ARE GOING TO BE KILLED IN THIS CAR IF THE PROBLEM IS NOT IDENTIFIED AND RECTIFIED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023910June 27, 2003
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, EXTERIOR LIGHTING:TURN SIGNAL, EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT, POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT, SEAT BELTS:REAR/OTHER, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
BRAKE LIGHT SWITCH REPLACED BECAUSE CEL ILLUMINATED INDICATING A FAILURE OF SAME. AFTER SOME TESTING, IT BECAME APPARENT THAT THE BRAKE LIGHTS WERE NOT ILLUMINATING APPROXIMATELY 9 OUT OF 10 TIMES THAT THE BRAKES WERE APPLIED. AT APPROXIMATELY THE SAME TIME, THE RIGHT TURN SIGNAL BEGAN ARCING. REPLACED THE RIGHT FRONT SIGNAL BULB DUE TO CARBON BUILDUP ON THE BULB. ALSO REPLACED THE TURN SIGNAL RELAY. RIGHT OUTER CV BOOT WAS FOUND TO BE LEAKING GREASE ON 5/22/2002 AND AGAIN ON 4/29/2003; IN BOTH CASES IT WAS REPLACED. BATTERY DIED ON 3/10/2003. ON 7/9/2002, THE CENTER REAR SEAT BELT BECAME STUCK IN ITS RETRACTOR AND WOULD NOT RELEASE. SEAT BELT ASSEMBLY WAS REPLACED. ON 10/1/2001, THE DRIVER'S FRONT WINDOW REGULATOR WAS REPLACED AFTER THE WINDOW FELL INTO THE DOOR WITHOUT WARNING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022474June 26, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE VEHICLE EXPERIENCED A COOLANT LEAK FROM THE HEATER CORE. *JB THE CONSUMER WAS DRIVING WHEN A BOILING SOUND WAS HEARD COMING FROM THE AIR VENT AND VIEWED HEAVY STEAM COMING FROM THE DASH BOARD AS WELL, AND WHEN THE VENTS WERE OPENED, HOT RADIATOR COOLANT WAS SPLASHED IN THE CONSUMERS FACE. *SCC *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10023595June 23, 2003
VISIBILITY
WINDOWS FALL OFF OF TRACK IN DOOR. GLASS FALLS COMPLETELY INSIDE THE DOOR. THIS HAPPENED WHILE I WAS DRIVING AND IS A MAJOR SAFETY HAZARD. I WAS ENTERING A 6 LANE HIGHWAY WHEN THIS HAPPENED. IT WAS MY DRIVER SIDE FRONT DOOR. MY HUSBAND HAS HAD THIS HAPPEN ON HIS JETTA AS WELL. WE DON'T RECOMMEND JETTA'S OR VW FOR THAT MATTER FOR ANYTHING. WE HAVEN'T EVEN OWNED OUR CARS FOR A YEAR AND WE PURCHASED THEM ON THE SAME DAY. THEY HAVE BEEN IN THE SHOP FOR REPAIRS BETWEEN THE BOTH OF THEM 6 TIMES! 3 EACH CAR! THIS IS RIDICULOUS FOR NEW CARS AND THE WINDOWS ARE NOT SAFE IF YOU ASK ME. ACCORDING TO VW TECHNICIANS, IT IS A KNOWN ISSUE, BUT WON'T BE REPLACED UNTIL THEY BREAK. THESE WINDOWS FALLING INSIDE THE DOOR LIKE THEY DO IS A HAZARD. IF YOU ARE DRIVING IN THE RAIN OR EVEN A NICE DAY, IT IS DISTRACTING AND NOT SAFE. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023604June 23, 2003
ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM
CHECK ENGINE LIGHT, POWER FAILURE ON DOOR LOCKS AND ALARM. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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