Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10033317August 22, 2003
SUSPENSION:FRONT:WHEEL BEARING
A DEFECT WITH MY RIGHT REAR WHEEL BEARING WAS DETECTED OVER TWO WEEKS AGO. IT IS FAULTY. MY CAR HAS 32000 MILES ON IT. I CONTACTED THE DEALER FOR ITS REPLACEMENT. THE DEALER DIAGNOSED THE PROBLEM, AND SAID IT SHOULD BE COVERED UNDER THE POWERTRAIN WARRANTY. HOWEVER, HE LATER CAME BACK AND SAID VOLKSWAGEN WOULD NOT COVER IT. I HAVE AN EXTENDED WARRANTY, BUT I AM BEING ASKED TO PAY THE DEDUCTIBLE. THE CUSTOMER SERVICE AGENT AT VOLKSWAGEN (I CALLED THE COMPANY DIRECTLY) SAID THEY WOULD "NOT OFFER ANY GOODWILL IN THIS CASE". I KNOW THIS IS A DEFECTIVE PART, YET VW IS REFUSING TO TAKE 100% CARE OF IT. IT IS A SAFETY ISSUE AND NEEDS TO BE REPLACED IMMEDIATELY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033257August 21, 2003
ENGINE AND ENGINE COOLING, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
2001 VW JETTA - NUMEROUS BUILD ISSUES. EXCESSIVE OIL CONSUMPTION - 1 QUART IN 1000 MILES. VEHICLE RE-RINGED AT 19K. CURRENT MILEAGE 47K - LAST OIL CHANGE DOWN 2 QUARTS IN 5OOO MILES. WINDOW REGULATORS - RECALL. SHIFTER SHAFT REPLACED FOR SERIOUS VIBRATION IN 2ND AND 5TH GEARS. BOTH FRONT SEATS FEEL LIKE THEY AREN'T LOCKED IN PLACE! DIAGNOSED AS FAULTY WELD AT TIME OF MANUFACTURE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033288August 21, 2003
ELECTRICAL SYSTEM:IGNITION
ENGINE SHUTS DOWN WHEN SITTING AT LIGHTS. CAR HAS BEEN IN SHOP 4 DAYS PROBLEM CANNOT BE FOUND.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033187August 20, 2003
ENGINE AND ENGINE COOLING:ENGINE
OIL CONSUMPTION. VOLKSWAGEN SAYS "YOUR OIL SHOULD BE CHANGED EVERY 5000 MILES" WELL I HAVE A JETTA AND HAVE RUN OUT OF OIL COMPLETELY EMPTY 3 TIMES UNDER 3000. I AM CURRENTLY UNDERGOING AN OIL CONSUMPTION WITH VOLKSWAGON. AT THIS POINT I AM AT 3000 MILES AND I AM 2 1/2 QUARTS LOW AND STILL HAVE 2000 MILES TILL I HAVE AN OIL CHANGE. THERE ARE NO LEAKS, NO OIL ON THE ENGINE. IT IS BASICALLY JUST DISAPPEARING ON ME. IF I HAD NOT CAUGHT ON TO THIS, I COULD HAVE BLOWN THE ENGINE AND IT WOULD HAVE BEEN MY FAULT. ONCE VOLKSWAGON STUDIES MY OIL CONSUPTION STUDY THEY WILL DETERMINE WHAT THEY ARE GOING TO DO WITH IT. I HAVE HAD IT WITH VOLKSWAGON. I FEEL AS IF I LIVE THERE. I AM THERE MORE THAN I AM AT HOME WITH ALL KINDS OF PROBLEMS. (SLAMMING OF THE TRANSMISSION, FEELS AS IF BREAKS WON'T CATCH TO STOP, BROKEN CONSULT, RIP IN SEAT SEAMS, REPLACEMENT OF SIDE DOOR PANELS BECAUSE OF PEELING, BROKEN BACK ASHTRAY, PIECE OF SUN ROOF BROKEN OFF HIT ME IN HEAD). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034281August 20, 2003
STRUCTURE:BODY:DOOR
WHILE DRIVING REAR PASSENGER'S SIDE DOOR FLEW OPEN WITHOUT WARNING. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033196August 20, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
I HAVE JUST PURCHASED A 2001 VW JETTA. IN THE LAST MONTH SINCE I HAVE PURCHASED THE VEHICLE. I HAVE HAD BOH OF THE REAR BRAKES FAILED SINCE PURCHASING THE VEHICLE. I HAVE HAD TO REPLACE ALL PADS AND CALIPERS ON THE REAR BRAKES. THEY WERE BOTH DEFECTIVE AND HAD TO BE REPLACED. I AM VERY DISAPOINTED IN THE QUALITY OF THIS VEHICLE. I DONT KNOW IF THIS IS A COMMON PROBLEM BUT I THOUGHT I WOULD REPORT IT AND FIND OUT SOME MORE INFORMATION ON THE SUBJECT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034191August 19, 2003
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS
BOTH HEADLIGHT PLUGS MELTED. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033034August 18, 2003
FUEL SYSTEM, OTHER:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
THE FUEL LINE ON MY 2000 VOLKSWAGEN JETTA RECENTY BURST, MAKING A SOUND LIKE A BALLOON POPPING AND LEAKING SEVERAL GALLONS GASOLINE IN THE TEN MINUTES IT TOOK ME TO GET TO A SERVICE STATION FOR AN EMERGENCY REPAIR. THE MECHANIC WHO REMOVED THE FUEL LINE (WHICH I KEPT) SHOWED ME TWO SMALL SPLITS, BUT HE WAS UNCERTAIN ABOUT WHAT CAUSED THE DAMAGE. THE JETTA'S FUEL LINE RUNS IN A SHALLOW CHANNEL UNDER THE CAR, BUT I WAS ON A SMOOTH, PAVED STREET AT THE TIME OF THE FAILURE AND DON'T RECALL HITTING A POTHOLE OR ANYTHING ELSE THAT MIGHT EXPLAIN THE DAMAGE. TWO THOUGHTS: DESPITE BEING IN A CHANNEL, CLEARANCE ON THE JETTA IS LOW AND THE FUEL LINE IS RATHER EXPOSED, SO IT MIGHT HAVE BEEN SCRAPED OR DAMAGED AT SOME OTHER TIME...PERHAPS BY ROAD DEBRIS OR DRIVING OVER A SPEED BUMP OR POTHOLE. THE ONLY OTHER LOGICAL EXPLANATION WOULD BE A DEFECTIVE FUEL LINE. IF THE FORMER, THEN VW SHOULD CONSIDER A RECALL TO RELOCATE THE FUEL LINE IN THIS MODEL OR INSTALL SOME TYPE OF SHIELDING. IF THE LATTER, THEN VW SHOULD REPLACE AND UPGRADE THE FUEL LINE IN THIS MODEL. (MY CAR HAS ONLY 25,674 MILES ON THE CLOCK AND I KEEP IT WELL MAINTAINED, SO IT WOULD HARD TO PUT THE FAILURE DOWN TO NORMAL WEAR AND TEAR.) GIVEN THE POTENTIALLY CATASTROPHIC RESULTS OF FUEL-LINE FAILURES, I FELT IT WAS IMPORTANT TO BRING THIS INCIDENT TO THE NHTSA'S ATTENTION. MANY THANKS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033051August 18, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:STARTER ASSEMBLY
MULTIPLE PROBLEMS: MAIN COMPLAINT 1. FAILURE OF WINDOW REGULATOR, DRIVER AND PASSENGER SIDE - SEVERAL TIMES ON EACH SIDE 2. THE CAR IS A 1999 AND I HAVE REPLACED THE BATTERY TWICE ONCE IN 2000 (BLEW UP) AND ONCE RECENTLY (8/2003) AND NOW STARTER MOTOR AND ALTERNATOR ARE FAILING. SOMETIMES THE GAS GAUGE WORKS AND SOMETIMES IT DOESN'T, SOMETIMES THE KEY LOCK/ALARM WORKS SOMETIMES IT DOESN'T AND HORN WORKS INTERMITTENTLY - ALL PROBLEMS SINCE 2000. THE CAR IS KNOWN TO LOCK/UNLOCK ITSELF. THE FENDER LINER AND FRONT GRILLS FELL OFF IN 2000. THE SUNROOF COVER AND THE SUNROOF HAVE BOTH FAILED ONCE. THE GAS TANK COVER FAILED TWICE. THE FRONT CLUTCH DROPPED OFF THE ENGINE WHILE DRIVING AT 24500 MILES AND THE DEALERSHIP DID NOT WORK WITH ME ON EXPENSES ($600 TO FIX). THE VW SYMBOL ON ALL 4 TIRES HAVE FALLEN OFF (ONLY IN PLACE WITH ADHESIVE).*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034523August 15, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
PROBLEMS WITH 2001 JETTA BRAKE SYSTEM.*MR REAR BRAKE FAILURE CALLED FOR REPLACEMENT OF ROTORS, CALIPERS AND REQUIRED A COMPLETE BRAKE SYSTEM FLUSH. THE CONSUMER WAS CONCERNED AS TO WHY THE ABS WARNING LIGHT DID NOT ACTIVATE. *PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033890August 14, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM
CONSUMER STATES VEHICLE BURNS OIL PREMATURELY. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032834August 14, 2003
POWER TRAIN:MANUAL TRANSMISSION:COLUMN SHIFT ASSEMBLY
ON FOUR SEPARATE OCCASIONS, MY CAR'S MANUAL TRANSMISSION SHIFTED OUT OF GEAR . THE FIRST INCIDENT OCCURRED JULY 7, 2003 WHEN THE CAR STOPPED MOVING IN THE MIDDLE OF AN INTERSECTION. THIS WAS "REPAIRED". THE SECOND INCIDENT OCCURRED WHEN I WAS TRYING TO SHIFT THE CAR INTO DRIVE - IT ACTUALLY WAS IN NEUTRAL (DESPITE THE INDICATOR STATING DRIVE) AND I ROLLED BACK IN THE PARKING LOT. I NEEDED TO BRING IT IT, AGAIN, BECAUSE THE PROBLEM PERSISTED. THE THIRD TIME IT WOULD ACTUALLY GO INTO REVERSE, INSTEAD OF PARK. WHEN I TRIED TO PARK THE VEHICLE I HAD TO PARK IT IN "REVERSE". I WHILE I WAS DRIVING IT IT SHIFTED FROM DRIVE INTO NEUTRAL. IT IS IN THE SHOP FOR THE 3RD TIME. IT HAS UNDER 4000 MILES ON IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033778August 13, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER STATESDTHAT WHILE DRIVING THE VEHICLE UP A HILL TRANSMISSION MODULE FAILED, CAUSING CONSUMER TO PULL OVER ON THE SIDE OF THE ROAD. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032681August 12, 2003
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
PROBLEM WITH ENGINE CONTROL MODULE WHICH CAUSED ELECTRICAL FAILURE THROUGHOUT VEHICLE, IN PARTICULAR, DISABLED ALL DOOR LOCKING SYSTEMS, TRUNK AND GAS DOOR BUTTONS, OVERHEAD LIGHTS AND HEATING/COOLING PANNEL LIGHTS. THIS CAUSED SERIOUS ISSUE AS OWNER WAS UNABLE TO MANUALLY OPEN GAS DOOR TO FILL VEHICLE DUE TO BUTTON ON THE DOOR BEING DIABLED AND WAS UNABLE TO SET VEHICLE ALARM SYSTEM DUE TO LOCKING SYSTEM BEING DISABLED. ISSUE WAS TRACED TO COMFORT COVENIENCE MODULE, AND TRACED TO MAIN WIRING HARNESS THAT WAS CAUSING A SHORT AND BLOWN FUSES. TO MERELY FIND AND DIAGNOSE THE PROBLEM TOOK DEALER OVER 11 HOURS TO REPLACE $2.88 WORTH OF PARTS---AN EXTREMELY EXCESSIVE AMOUNT OF TIME. VOLKSWAGON USA STANDS BY DEALER AND REFUSED ASSISTANCE EVEN THOUGH CUSTOMER SERVICE REPS ACKNOWLEDGED THAT REPAIR TIME SEEMED EXTREMELY EXCESSIVE IN NATURE. HAVE SEEN SIMILAR COMPLAINTS REGARDING VW ELECTRICAL SYSTEM ISSUES AND WILL BE FILING COMPLAINTS WITH OAG'S IN MA AND NH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033760August 12, 2003
ELECTRICAL SYSTEM:IGNITION:MODULE
CONSUMER STATES THAT WHILE DRIVING AND WITH NO WARNING VEHICLE WILL STALL, AND IT WILL BE HARD FOR THE CONSUMER TO CONTROL THE VEHICLE. THE IGNITION COIL HAS FAILED. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031195August 10, 2003
STRUCTURE
RATTLES THROUGHOUT THE INTERIOR SUCH AS THE SPEAKERS, DASH BOARD, AND AREA WHERE THE EMERGENCY FLASHERS AND CENTER AIR VENTS ARE LOCATED. DENTS ON THE VEHICLE FROM THE SERVICE CENTER, I HAVE A FRIEND WITH A VW THAT HAS THE SAME DENTS ON HIS VEHICLE LOCATED UNDERNEATH THE DOORS ON BOTH SIDES OF THE CAR. SKID PLATE UNDERNEATH THE VEHICLE DESIGNED TO PROTECT THE UNDER PARTS OF THE ENGINE NEARLY CAME OFF, SEVERAL BOLTS MISSING, NEEDED TO DUCT TAPE IT TO MAKE IT HOME. BOLT FELL OUT OF DOOR AND SIDE BLINKER LEAKED WATER INSIDE WHICH WAS FIXED A WHILE BACK. SEVERAL SMALL ANNOYING PROBLEMS. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031077August 8, 2003
UNKNOWN OR OTHER
MY AIR CONDITIONER WENT OUT ON MY 2000 VW JETTA. I FIGURED IT WAS SOMETHING SIMPLE. I TOOK IT IN TO THE DEALERSHIP AND THEY SAID THAT THE COMPRESSOR NEEDED TO BE REPLACED. THEY SAID IT WAS GOING TO COST $1,400.00+ TO FIX IT! I DON'T UNDERSTAND HOW SOMETHING THIS MAJOR COULD HAPPEN ON A CAR THAT IS ONLY 3 YEARS OLD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032368August 7, 2003
STEERING:COLUMN
CONSUMER STATED WHILE DRIVING AT ANY SPEED AND NO WARNING THE STEERING BOLT CAME LOOSE. THIS CAUSED THE STEERING WHEEL TO JUMP AROUND AND MADE IT HARD FOR CONSUMER TO STEER THE VEHICLE. DEALER WAS NOTIFIED. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032411August 7, 2003
TIRES:TREAD/BELT
LEFT REAR TIRE ON A 2002 VOLKSWAGEN JETTA SEPARATED WHILE DRIVING 65 MPH WITH ONLY THE DRIVER. NO INJURIES OR OTHER DAMAGES WERE REPORTED AT THIS TIME (ORIGINAL EQUIPMENT, TIRE SIZE IS LS-195/65R15 & THE DOT # M6AEHTDR0202) DEALER WAS NOT NOTIFIED AT THIS TIME. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION CONCERNING THIS ISSUE AND PLEASE COMPLETE THE QUESTIONS ON THE QUESTIONNAIRE. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10027294August 7, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN THE CONSUMER ATTEMPTED TO APPLY THE BRAKE, THE PEDAL "SHOT" ALL THE WAY TO THE FLOOR, WHICH LEFT THE VEHICLE WITH NO BRAKING ABILITY. THE PEDAL EVENTUALLY RECOVERED AND CONSUMER PULLED INTO A PARKING LOT FOR SAFETY. WHILE PARKING, THE CONSUMER ATTEMPTED TO APPLY THE BRAKES AGAIN AND THE PEDAL "SHOT" TO THE FLOOR A SECOND TIME. DEALER HAD NOT BEEN ABLE TO DUPLICATE OR DETERMINE CAUSE. *AK THE DEALER WAS UNABLE TO REMEDY THE PROBLEM. ON THE WAY HOME, THE PROBLEM OCCURRED AGAIN WHILE IN TRAFFIC AND TO AVOID AN ACCIDENT, THE CONSUMER RAN INTO THE DITCH. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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