Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10191518May 23, 2007
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM:WIRING
WHILE DRIVING ON HIGHWAY THE VEHICLE STARTED BUCKING UNTIL NO LONGER RUNNING. THE CAR WAS TOWED TO A SERVICE STATION, WHERE THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. THE VEHICLE STARTED A COUPLE OF HOURS LATER THAT DAY. THE MECHANIC STATED THAT IT MIGHT BE AN ELECTRICAL PROBLEM OR THE FUEL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191297May 21, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL), VEHICLE SPEED CONTROL
THE CAR JUMPS INTO GEAR AND LURCHES BECAUSE OF A HYDRAULIC BRAKE SWITCH IN THE MASTER CYLINDER THAT APPEARS TO TICK OR BE DELAYED IN TRANSMITTING THE ON /FF SIGNAL TO THE ACCELERATOR CIRCUIT WHICH DURING THE DELAY APPEARS UNRESPONSIVE AS IT IS DESIGNED NOT TO ALOW ACCELLERATING IN GEAR WHILE THE BRAKE IS ON. WHEN THE BRAKE SWITCH TURNS OFF , DELAYED UP TO 5 SECONDS, THE CAR LURCHES FORWARD AS THE DRIVER EXPECTS THAT THE ACCELERATOR IS NOT WORKING AND KEEPS PREASSING ON THE GAS. THIS LURCH IS VERY UNSAGFE AND CAUSED BY A STICKY OR DELAYED BRAKE SWITCH. I HAVE HAD THE SWITCH REPLACED ONCE ALREADY BUT ALL OF THE SWITCHES APPEAR TO BEHAVE IN THE SAME UNSAFE, DELAYED MANNER.*AK TO REPRODUCE THE DELAY, PUT AN AUTOMATIC TRANSMISSION 2006 JETTA TDI INTO DRIVE AND WATCH THE "FOOT ON BRAKE" INDICATOR ON THE DASHBORAD TURN OFF 1-5 SECONDS AFTER THE FOOT IS TAKEN OFF THE BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191389May 21, 2007
AIR BAGS:SIDE/WINDOW
THE 2003 VOLKSWAGEN JETTA STATION WAGON WAS PARKED IN A PARKING LOT WHICH WAS LANDSCAPED WITH 3.5-INCH HIGH BELGIAN BLOCK CURBS. FROM A PARKED POSITION AND AT A DEAD STOP THE CAR WAS DRIVEN AT ALMOST NO SPEED SO THAT THE RIGHT FRONT TIRE CLIMBED ONE OF THE BELGIAN BLOCK CURBS. THE DRIVER WAS ALONE IN THE CAR. AS THE RIGHT FRONT TIRE CLIMED THE BELGIAN BLOCK CURB THE PASSENGER'S SEATBACK SIDE-THORAX AIRBAG AND THE PASSENGER'S SIDE AIRBAG DEPLOYED. THERE WAS SIGNIFICANT AIRBAG WHICH CAUSED DAMAGE TO THE INTERIOR OF THE CAR, BUT THERE WAS ABSOLUTELY NO EVIDENCE OF ANY DAMAGE TO ANY PART OF THE CAR ARISING FROM THE CONTACT BETWEEN THE FRONT RIGHT TIRE AND THE BELGIAN BLOCK CURB. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191142May 18, 2007
POWER TRAIN:CLUTCH ASSEMBLY
TL*THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE CONTACT STATED THAT SHE FELT THE VEHICLE'S CLUTCH SLIPPING WHILE DRIVING 5 MPH. THE DEALER STATED THAT THE CLUTCH ASSEMBLY NEEDED REPLACING. THE CONTACT STATED THAT SHE EXPERIENCED THE CLUTCH SLIPPING, DIFFICULTY SWITCHING GEARS, AND THE VEHICLE HAS STALLED SINCE THE VEHICLE WAS PURCHASED. THE VIN, PURCHASE DATE, AND ENGINE SIZE WERE UNKNOWN. THE CURRENT MILEAGE IS 33,000 AND FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190921May 16, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE SUN ROOF OPENED BY ITSELF THE POP UP PORTION WHILE DRIVING. IT HAPPENED NUMEROUS TIMES. I HAD TO TURN THE KNOB TO OPEN IT THEN TURN THE KNOB TO CLOSE IT AND THEN IT CLOSED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190770May 15, 2007
VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR
TL*THE CONTACT OWNS A 2000 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE AUTOMATIC TINTING LIQUID IN THE REAR VIEW MIRROR IS LEAKING, AFFECTING THE PLASTIC NEAR THE GEAR SHIFT, AND THERE ARE HOLES IN THE LEATHER SEATS. THE ENGINE SIZE IS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGE WERE 61,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190796May 15, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
COMPONENT: STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS METAL PROTECTOR STRIP (MOLDING) ON REAR PASSENGER SIDE DOOR BECAME UNGLUED. WHEN THE DOOR WAS OPENED, THE STRIP SCRAPED THE FRONT DOOR, DAMAGING PAINT ON FRONT PASSENGER DOOR, AND THE STRIP BECAME BENT. THE METAL STRIP ON THE OTHER REAR DOOR ALSO BECAME UNGLUED, BUT FORTUNATELY IT OCCURRED AT THE REAR END, THEREFORE HAS NOT SCRAPED THE FRONT DOOR. VOLKSWAGEN DEALER REFUSES TO REPAIR UNDER WARRANTY, CLAIMING THAT THE STRIP BECAME UNGLUED DUE TO "OUTSIDE INFLUENCES, SUCH AS WASHING THE CAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190840May 15, 2007
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THE BONDO IS RIPPING OF THE BACK PANELOF THE RIGHT PASSENGER DOOR. THERE IS ALSO A CRACK BETWEEN THE BONDO AND THE DOOR. IF THE VEHICLE WAS INVOLVED IN A CRASH NEAR THE DOOR, THE PASSENGER SITTING IN THE RIGHT BACK PASSENGER SEAT A SERIOUS INJURY COULD OCCUR. THE CURRENT AND FAILURE MILEAGE WERE 64,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191123May 15, 2007
ELECTRICAL SYSTEM
2001 VOLKSWAGEN JETTA CUSTOMER WANTS TO KNOW IF IT HAS RECALLS ON IT**CC THE CONSUMER STATED THE VEHICLE HAS BEEN REPAIRED 3 TIMES FOR A LIGHT THAT KEEPS GOING OUT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190542May 11, 2007
POWER TRAIN:MANUAL TRANSMISSION, POWER TRAIN:CLUTCH ASSEMBLY
OUR 2006 VOLKSWAGEN TDI WAS TOWED TO THE DEALER AGAIN YESTERDAY FOR CLUTCH PROBLEMS. AT 2 MONTHS WITH 5,000 MILES THE CLUTCH WOULD INTERMITTENTLY NOT ENGAGE. WAS ABLE TO DRIVE IT TO DEALER , AND DEALER REPLACED MASTER CYLINDER, BLEED SYSTEM AND REASSEMBLED. AT 6 MONTHS, WITH 15,000 MILES THE CLUTCH FAILED, STRANDING US ALONG THE HIGHWAY. HAD IT TOWED TO THE DEALER, WHO REMOVED THE TRANSMISSION, AND INSPECTED DUAL MASS FLYWHEEL. SLIPPED THROW OUT, BEARING CAME APART, THE FORK FOR BEARING SLID INTO PRESSURE PLATE. REPLACED FLYWHEEL, CLUTCH PLATE, PRESSURE THROW OUT BEARING FORK AND SPRING. - AT 9 MONTHS WITH 20,000 MILES TRANSMISSION WHINED IN THIRD GEAR AND HAD A HARSH SHIFT IN ALL GEARS. WHILE DRIVING TO DEALER THE CAR POPPED OUT OF GEAR. DEALER FOUND TRANSMISSION LEAKING FLUID FROM BELL HOUSING. CALLED VOLKSWAGEN, AND WAS TOLD TO CHECK FOR CRACKS IN CASE. REMOVED CASE ,AND INSPECTED FOR CRACKS. HAD HAIRLINE CRACKS. REMOVED AND REPLACED TRANSMISSION, AND REASSEMBLED AND ADDED FLUID." THIS REPAIR TOOK THE LONGEST AS THE DEALER HAS TO WAIT FOR PARTS. THE CAR WAS AT THE DEALER THIS TIME FOR OVER THREE WEEKS. 4- 10 MONTHS WITH 22,000 MILES THREE WEEKS AFTER LAST REPAIR WE WERE AGAIN STRANDED AT THE SIDE OF THE ROAD. AT A STOP SIGN DEPRESSED CLUTCH, PUT CAR IN FIRST, STARTED TO MOVE AND CAR MADE A LOUD NOISE AND CLUTCH WAS DEAD AGAIN. TOWED TO DEALER ,AND WE ARE WAITING TO HEAR AGAIN FROM THEM. BOTH MY HUSBAND AND I HAVE BEEN DRIVING STICK SHIFT FOR OVER 20 YEARS EACH. OUR DEALER HAS NEVER SUGGESTED THAT WE DON'T KNOW HOW TO DRIVE A STICK SHIFT ALTHOUGH I HAVE SEEN ONLINE THIS WAS OFTEN SAID AS SOON AS THE CLUTCH WENT OUT. EVERYTHING SO FAR HAS BEEN REPLACED AT NO COST TO US. THE MANUAL TRANSMISSION WAS VERY UNRELIABLE, AND IN HEAVY TRAFFIC IT COULD EASILY LEAD TO AN ACCIDENT. LUCKILY, WHILE WE DRIVE MANY MILES IT WAS MOSTLY COUNTRY HIGHWAYS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190373May 10, 2007
ELECTRICAL SYSTEM:IGNITION
IGNITION COILS ON 2003 VOLKSWAGEN JETTA 1.8T CONTINUE D TO FAIL EVERY 3-4 MONTHS. I HAVE GONE THROUGH 6 COILS IN LESS THAN ONE YEAR. NUMEROUS TIMES A COIL FAILED WHILE ON A MAJOR HIGHWAY, ESPECIALLY WHILE ATTEMPTING TO MERGE INTO TRAFFIC FLOW. I COULD RECALL TWICE WHERE I CAME VERY CLOSE TO BEING REAR ENDED BECAUSE OF THIS SUDDEN LOSS OF POWER. THE ENGINE LIGHT WOULD BRIEFLY FLASH LETTING ME KNOW THAT THE CAR WAS HAVING A MISFIRE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR THIS AND PLENTY OF OTHER PROBLEMS IN THE PAST. THE SERVICE MANAGER SUGGESTED THAT I DO A TUNE-UP ON THE VEHICLE ONLY 5,000 MILES AFTER ONE WAS PERFORMED. HE COULD NOT PINPOINT' THE PROBLEM OR DUPLICATE IT EITHER. APPARENTLY, VOLKSWAGEN WAS AWARE OF THE PROBLEM, BUT HAD NOT TAKEN ACTION TO MY KNOWLEDGE. THIS WAS SOMETHING VERY SERIOUS THAT SHOULD BE MORE OF A PRIORITY TO VOLKSWAGEN CONSIDERING I HAVE FOUND PLENTY OF ARTICLES ON THIS PARTICULAR PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191103May 10, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
2002 VOLKSWAGEN JETTA CUSTOMER STATES THAT THE CATALYTIC CONVERTER WARRANTY CLAIM WAS DENIED FOR THE SECOND TIME AND THIS IS AN APPEAL LETTER**CC THE CONSUMER STATED THE FIRST DENIAL LACKED AN ACTUAL REASON AND THE SECOND DENIAL STATED THE REPAIR TO HIS VEHICLE WAS NOT CONSIDERED AN EMERGENCY. THE CATALYTIC CONVERTER AND OXYGEN SENSOR WERE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190318May 9, 2007
ENGINE AND ENGINE COOLING
ON APRIL 22, 2007 MY SON WAS RETURNING TO COLLEGE IN THE 2002 VOLKSWAGEN JETTA 1.8T WHEN THE ENGINE SIEZED WITHOUT WARNING AS HE ACCELERATED TO ENTER A BUSY INTERSTAT 80. FORTUNATELY, HE WAS ABLE TO COAST OFF TO THE SIDE OF THE ROAD. INTERSTATE 80WAS HEAVILY USED BY TRUCKS, AND HAD MY SON NOT BEEN IN A POSITION TO GET OFF TO THE SIDE THE ENGINE FAILURE COULD HAVE CAUSED A VERY SERIOUS SAFETY HAZARD NOT ONLY TO MY SON BUT TO MANY OTHER VEHICLES USING THIS HIGHWAY. *AK I UNDERSTAND THAT THIS IS NOT AN ISOLATED INSTANCE OF FAILURE OF THE VW 1.8 T ENGINE. FROM WHAT I HAVE SEEN ON THE INTERNET IT APPEARS THAT IS FAIRLY COMMON FOR THESE ENGINES TO FAIL AND VW TENDS TO BLAME THE OWNERS FOR IMPROPER MAINTENANCE. MY JETTA WAS PURCHASED IN APRIL 2006 WITH 31,000 MILES, IN THE YEAR THAT WE HAD THE CAR WE PUT APPROX. 10,000 MILES ON IT AND WE HAD THE OIL CHANGED AT LEAST TWO TIMES. WE PURCHASED THIS CAR BASED ON VW ADVERTISING ABOUT THE QUALITY AND SAFETY OF THESE CARS AND I FEEL THAT VW SHOULD TAKE RESPONSIBILITY FOR THEIR POORLY ENGINEERED ENGINE AND ISSUE A RECALL TO CORRECT DEFICIENCIES WITH THIS ENGINE. I ORDER FOR ME TO CORRECT THIS PROBLEM I HAVE TO REPLACE THE ENGINE, I ALSO HAVE JUST BEEN INFORMED THAT WHEN THE ENGINE SUDDENLY FROZE THE TRANSMISSION WAS ALSO DAMAGED. THE COST OF TO MAKE THIS CAR USABLE AGAIN WILL BE IN EXCESS OF $7,000. WHILE I DON'T FEEL THAT IT IS RIGHT THAT I AM STUCK WITH THE COST OF REPAIRS THAT ARE THE RESULT OF A SERIOUS DESIGN PROBLEM WITH THIS ENGINE, I AM MUCH MORE CONCERNED WITH PUTTING LIVES IN JEOPARDY WHEN AN ENGINE STOPS WITHOUT WARNING AT HIGH WAY SPEEDS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190093May 7, 2007
POWER TRAIN:CLUTCH ASSEMBLY
MY GIRLFRIEND PURCHASED A 2004 VOLKSWAGEN JETTA 1.8T IN 2005, NEW OVERSTOCKS FROM THE LOT. SHE JUST HIT 30000 MILES ,AND THE CLUTCH WENT OUT WHILE SHE WAS DRIVING HOME ONE EVENING. WE HAD THE VEHICLE TOWED TO THE NEAREST DEALER TO FIND THAT VOLKSWAGEN WAS BLAMING THE PROBLEM ON DRIVER'S ERROR . THE DEALER WANTED $1900.00 FOR REPAIRS ON A JOB THAT CAN BE DONE FOR SUBSTANTIALLY LESS THROUGH AN ALTERNATIVE AUTO SHOP. WHEN WE CALLED TO INQUIRE ABOUT THE LIMITED RESTRICTION WE WERE TOLD THAT THE ITEM WAS CONSIDERED WEAR AND TEAR, AND WOULD NOT BE COVERED BY THE WARRANTY, BUT NEEDED TO BE REPLACED ONLY BY A VOLKSWAGEN DEALERSHIP TO KEEP HER EXTENDED WARRANTY VALID. AFTER HEARING THIS ABSURD POLICY I DECIDED TO CHECK AROUND TO SEE IF ANY OTHER PEOPLE HAVE HAD ISSUES WITH VOLKSWAGEN CLUTCH RELIABILITY TO FIND THAT THIS WAS AN ISSUE KNOWN TO VOLKSWAGEN. HOWEVER, INSTEAD OF ADDRESSING THE CLUTCH ISSUE AS A FAULTY PART THEY FOUND IT TO BE MORE SUCCESSFUL TO BLAME THE MECHANICAL FAILURE ON USER ERROR. THIS WAS ESPECIALLY DISTURBING TO ME AFTER READING SEVERAL VOLKSWAGEN OWNER REVIEWS THAT STATED THE FAULTY CLUTCH LEFT THEM STRANDED WHILE TRAVELING. I BELIEVE THAT THIS ISSUE NEEDED IMMEDIATE ATTENTION AS IT WAS MY STRONG BELIEF THAT VOLKSWAGEN HAS VEHICLES WITH IMPENDING KNOWN MECHANICAL ERRORS ON THE ROAD, BUT THEY CHOOSE TO NEGLECT THE ISSUE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189608May 3, 2007
STEERING
WHEN I BOUGHT MY BRAND NEW 2007 JETTA IN OCT 2006, WE THOUGHT THAT THE STEERING WHEEL WAS A LITTLE TOO EASY IN MANEUVERING. WHEN WE WENT TO VW TO CHECK IT, THEY SAID THAT THE HAD TO UPDATE THE SOFTWARE FOR THE STEERING WHEEL. ALTHOUGH WE DIDN'T GET INTO AN ACCIDENT, I WONDER HOW MANY OF THESE CARS GO OUT THE LOT WITHOUT KNOWING THAT THE SOFTWARE NEEDS TO BE UPDATED. OR WHAT OTHER SOFTWARE NEEDS TO BE UPDATED FOR THAT MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189473May 2, 2007
STRUCTURE:BODY:DOOR
I OWN A 2004 VW JETTA GLS. MY MOM OPENED THE DOOR TO THE FRONT PASSENGER SIDE, AND THE CORNER OF THE DOOR HIT HER IN THE CHEEKBONE, JUST BELOW HER EYE. IT BRUISED & SWELLED IMMEDIATELY, AND HAS STAYED THAT WAY FOR ALMOST A WEEK NOW. SHE WENT TO THE DOCTOR TO GET HER EYE CHECKED JUST IN CASE, AND HE FOUND A PAINT CHIP IN HER EYE! VW SHOULD EITHER ROUND THE EDGES OF THE DOOR, OR PUT RUBBER STRIPS ON IT, LIKE LEXUS AND HONDA DO. I HAVE ALSO HIT MYSELF WITH THE DOOR TWICE, BUT DID NOT GET BRUISES. MAYBE WE ARE UNCOORDINATED OR ACCIDENT PRONE, BUT WE ARE ALSO 5FT 1 IN, WHICH MAY HAVE SOMETHING TO DO WITH THE LOCATION OF THE INJURY. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10189387May 1, 2007
FUEL SYSTEM, DIESEL
TL*THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA TDI. THE CONTACT SMELLED DIESEL FUEL INSIDE THE CAB AND FOUND DIESEL FUEL LEAKING UNDER THE FUEL PUMP. THE DEALER HAD NOT DIAGNOSED THE FAILURE. HOWEVER, RECALL #04V586000 WAS RELATED TO THIS FAILURE. THE CURRENT AND FAILURE MILEAGE WERE 70,000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189207April 29, 2007
LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
TRUNK WILL NOT LATCH PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188843April 25, 2007
POWER TRAIN:MANUAL TRANSMISSION, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
IN JANUARY SOMETHING BROKE OFF FROM THE TRANSMISSION AND KILLED THE ENTIRE ENGINE. IT GOT A NEW ENGINE AND A NEW TRANSMISSION. THAT HAS LED TO A SLEW OF OTHER DIFFERENT PROBLEMS FROM MINOR RATTLES TO DANGEROUS EXHAUST LEAKS AND OIL LEAKS. CORPORATE VW WAS ONLY ABLE TO GIVE ME TWO MONTHS CREDIT ON MY LOAN WHICH FROM READING EVERYWHERE IS JUST THEIR WAY OF GETTING US TO SHUT UP. NOW MY REAR BRAKES ARE METAL TO METAL AND I HAVE A BEARING PROBLEM. I HAVE READ THAT THIS IS A COMMON PROBLEM BUT MY SERVICE DEPARTMENT STATES THAT I CAUSED IT BY HITTING A CURB WHICH IN TURN RUINED THE BEARING. I THINK THE BEARING WAS RUINED WHEN THEY PUT IN THE NEW ENGINE AND SCREWED WITH THE TORQUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188837April 25, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WELL, ITS AN OLD CAR YES AND HAVEN'T HAD ANY SEVERE MALFUNCTIONS EXCEPT ON PRETTY MUCH EVERY LATCH MECHANISM ON THE CAR. CURRENTLY, THE TRUNK DOES NOT OPEN. THE LATCH IS BROKE AND WILL NOT OPEN WITH KEY PLACED IN IT OR WITH RELEASE BUTTON. TO OPEN IT, I HAVE TO LAY THE BACK SEATS DOWN AND CRAWL INTO THE TRUNK AND ACTIVATE THE EMERGENCY RELEASE MANUALLY. TO ADD TO THE MESS, BOTH REAR DOORS WILL OPEN BUT UNDER NO CIRCUMSTANCES WILL CLOSE AGAIN. I'VE HAD TO RIG A WIRE TO PULL THE LATCH INTO ITS LOCKED POSITION TO KEEP BOTH DOORS CLOSED. (RESULTING IN THE ONLY 4 DOOR COUPE I KNOW OF!) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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