Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10196767July 18, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2002 1.8T AUTOMATIC JETTA WITH 75000 MILES. YESTERDAY I WAS TOLD IT NEEDED A NEW TRANSMISSION. I USE THIS CAR FOR BASIC TRANSPORTATION, AND HAVE MAINTAINED REGULAR UPKEEP. I AM APPALLED THAT I HAVE TO SPEND $5,000 TO FIX A FAULTY TRANSMISSION. I HAVE BEEN DOING RESEARCH AND IT SEEMS THAT A LOT OF JETTAS HAVE THIS PROBLEM, ESPECIALLY THE TURBOS. HOW CAN VOLKSWAGEN GET AWAY WITH THIS? I WOULD LIKE TO START A CLASS ACTION SUIT. SOMETHING NEEDS TO BE DONE TO CORRECT THIS MATTER!. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196571July 17, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
VEHICLE FAILED TO START ON MULTIPLE OCCASIONS DUE TO INSUFFICIENT BATTERY CHARGE. OWNER OBSERVED BRAKE LIGHTS INCLUDING CHMSL WOULD COME ON INDEPENDENTLY WHILE THE VEHICLE WAS PARKED, SHUT OFF, AND UNOCCUPIED WITH NO BRAKE PEDAL APPLICATION. NO OTHER LIGHTS WERE ON AT THE SAME TIME INTERIOR, HEADLIGHTS, TURN SIGNALS WERE ON. THIS WAS PRESUMABLY THE CAUSE OF THE BATTERY DRAIN ISSUE. ON MULTIPLE OCCASIONS AFTER JUMP STARTING THE VEHICLE OWNER OBSERVED LOSS OF POWER WHILE TRYING TO ACCELERATE. INPUT TO THE ACCELERATOR WAS MOMENTARILY INEFFECTIVE AND HAD TROUBLE MAINTAINING HIGHWAY SPEED. THE ENGINE DID NOT STALL AND NO FAULT CODES WERE GENERATED. POWER WAS RESTORED AFTER A FEW SECONDS, BUT THE SYMPTOMS WOULD OCCUR SEVERAL TIMES DURING A DRIVE. VEHICLE WAS BROUGHT TO A VOLKSWAGEN DEALERSHIP SERVICE FACILITY (LINDSAY VW IN STERLING, VA) ON 7/13/2007. THE OWNER DESCRIBED THE ABOVE SYMPTOMS TO THE SERVICE ADVISOR. THE OWNER WAS CALLED LATER ON THE SAME DATE AND TOLD THAT THE DEALERSHIP COULD NOT VERIFY THE CLAIM AND THAT NO REPAIR WAS PERFORMED. TOOK CAR TO A DIFFERENT DEALER (FAIRFAX VW) WHO CORRECTLY DIAGNOSED THE PROBLEM AS A FAULTY BRAKE LIGHT SWITCH. THE REPAIR PART IS THE SAME PART USED IN THE RECALL. THE CAR WAS FIXED UNDER WARRANTY AND THE REPAIR INVOICE EVEN STATES "RECALL" ON IT BUT THE DEALER SAYS MY CAR IS NOT PART OF THE RECALL AND I NEVER RECEIVED NOTIFICATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196416July 16, 2007
STRUCTURE
2002 JETTA ROOF LEAKS WATER WHEN HEAVY RAIN. RESEARCH SHOWS THAT MAY PEOPLE ARE HAVING THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196150July 11, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
STARTING CAR IN THE MORNING OR AT END OF WORK DAY AND BRAKE WARNING LIGHTS CAME ON. CAR CANNOT BE MOVED - BRAKES HAVE HISSING OR WHISKING SOUND WHEN PRESSED. CAR CANNOT BE DRIVEN, UNLESS TURNING IGNITION TO FIRST ON POSITION PUTTING CAR IN NEUTRAL THEN STARTING THE CAR. *AK 2. BRAKES DO NOT WORK PROPERLY - CAR IS UNSAFE TO DRIVE 3. DEALER CLAIMS THAT THERE IS SOME SORT OF BRAKE SWITCH THAT HAS A "UNIVERSAL RECALL" THAT IS CAUSING THE PROBLEM. I DID RESEARCH BEFORE BUYING MY '03 JETTA AND FOUND THAT SEVERAL COMPLAINTS ABOUT BRAKE FAILURE AND BRAKE PROBLEMS HAVE BEEN ON-GOING. WHEN I QUESTIONED THE DEALER THEY KNEW NOTHING OF THE SORT AND SAID "IF THERE HAD BEEN PROBLEMS IN THE PAST THEY HAVE BEEN FIXED." APPARENTLY THESE PROBLEMS HAVE NOT - I CONTINUE TO EXPERIENCE THEM AS HAVE OTHER JETTA OWNERS WITH WHOM I HAVE SPOKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195930July 10, 2007
LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK, POWER TRAIN:MANUAL TRANSMISSION, ELECTRICAL SYSTEM
PURCHASED USED 2002 VW JETTA 1.8 TURBO (5 SPEED) WITH 34,000 MILES STILL UNDER WARRANTY. TAKEN TO DEALERSHIP FOR BLOWN FUSES (CIGARETTE LIGHTER), TRUNK LATCH, CENTER CONSOLE, AND TRANSMISSION REPAIRS. FUSE PROBLEM WAS ONGOING. WITHIN A FEW MONTHS, A LOCAL MECHANIC INSTALLED A SMALL BOOST GAUGE ON THE DASH, WHICH WAS WIRED INTO A 10 AMP FUSE. WITHIN FIVE DAYS, THE CAR WAS BEING BACKED OUT OF THE DRIVEWAY WHEN SMOKE BEGAN POURING FROM ALL THE DASH VENTS. THE WIRE HARNESS, FUSE BLOCK, AND CONTROLLER COMPONENTS LOCATED BEHIND THE DASH WERE DESTROYED BY FIRE. VW OF AMERICA PREPARED TO SEND INVESTIGATORS TO NM, BUT WHEN THEY DISCOVERED GAUGE WIRING MAY HAVE CONTRIBUTED, THEY DID NOT INVESTIGATE. HAVE READ OF OTHER ELECTRICAL FIRES BEHIND INSTRUMENT PANEL, DASH, SINCE THIS TIME. OUR SON WAS DRIVING THE CAR AT THE TIME OF THE FIRE, BUT WAS ABLE TO GET OUT. *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10195542July 7, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
AT 65 MPH THERE WAS A BRIEF LOCKUP OF THE FRONT WHEELS, STALLING OF THE ENGINE FOLLOWED BY A LOUD MECHANICAL GRINDING NOISE. STOPPED VEHICLE, POPPED HOOD, NOTED ENGINE TO SHAKE VIOLENTLY TO THE EXTENT THAT THE OIL DIPSTICK CAME LOOSE. BROUGHT VEHICLE TO DEALERSHIP. INFORMED BY SERVICE THAT FAILURE IS DUE TO DISINTEGRATION OF THE DUAL MASS FLYWHEEL LOCATED BETWEEN THE ENGINE AND THE AUTOMATIC TRANSMISSION. DEBRIS FROM THE FLYWHEEL LEAD TO DESTRUCTION OF THE TRANSMISSION HOUSING. LATER, WHEN TALKING TO A MECHANIC, FOUND OUT THAT THIS IS THE SECOND JETTA WITH THE DSG AUTOMATIC TRANSMISSION THAT HAD A DMF FAILURE IN ADDITION TO THREE CATASTROPHIC DMF FAILURES ON MANUAL TRANSMISSION JETTAS). AS THIS HAS THE POTENTIAL TO LEAD TO COMPLETE LOCKUP OF THE FRONT WHEELS AT HIGHWAY SPEEDS WITH POTENTIALLY DIRE CONSEQUENCES, I BELIEVE THAT THIS IS A SAFETY RELEVANT ISSUE THAT MIGHT WARRANT BEING ADDRESSED BY NHTSA. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195493July 6, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION PROBLEMS. CAR SPUTTERS AND JUMPS. DEALER FIRST WORKED ON THE GEAR SHIFT. THEN THEY REPLACED SPARK PLUGS AND THE BATTERY TO TRY TO FIX THE PROBLEM. RECENTLY SAID THERE WAS A LEAK AND REPLACED THE CRANKCASE VENT PIPES. STILL HAVE THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195490July 6, 2007
TIRES:SIDEWALL
CONTIPRO TIRES. THREE OF THE TIRES ON MY NEW CAR HAVE HAD SIDEWALLS BULGES. THE FIRST I FEEL WAS MY FAULT. I DROVE ON THE TIRE THAT HAD LOW TIRE PRESSURE. BUT THE TWO OTHER TIRES HAVE NOT HAD ANY COMPROMISING SITUATIONS. EACH TIRE HAD LESS THAN 5,000 MILES ON IT. CONTINENTAL TIRE WARRANTY IS A JOKE, THEY HAVE BEEN NO ASSISTANCE. I HAVE NEVER HAD TIRES FAIL ME, I HAVE ALWAYS JUST WORN THEM OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195382July 5, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. WHILE DRIVING 50 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO DECELERATE. SHE SHIFTED INTO NEUTRAL IN ORDER TO SLOW DOWN THE VEHICLE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CURRENT MILEAGE WAS 14,000 AND FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195875July 5, 2007
LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, POWER TRAIN, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH, SEAT BELTS:FRONT
2002 JETTA WITH A SAFETY RECALL- REPLACED BRAKE LIGHT SWITCH CUSTOMER STATES THAT THE DEALERSHIP REFUSED TO FIXED THE RECALL**CC THE VW SERVICE CENTER AND CUSTOMER CARE INFORMED THE CONSUMER THE VEHICLE WAS OUT OF WARRANTY AND THEY HAD NO OBLIGATIONS TO PAY FOR TOWING OR ANY OTHER COST ASSOCIATED WITH THE VEHICLE, INCLUDING THE LAST RECALL REGARDING THE BRAKE LIGHT SWITCH THAT THE CONSUMER HAS REPLACED ON 3 SEPARATE OCCASIONS. THE CONSUMERS DAUGHTER HAD EXPERIENCED THE VEHICLE LOCKING UP AS A RESULT OF THE DEFECTIVE BRAKE SWITCH. THE INSTRUMENT PANEL FAILED AND THE CONSUMERS DAUGHTER WAS UNABLE TO READ THE PANEL. THE CONSUMER STATED IN THE PAST, THE TRUNK LATCH FAILED AS WELL AS A BROKEN BOLT ON THE TRANSMISSION, THE DRIVERS SIDE SEAT BELT AND THE EGR ALL HAD TO BE REPLACED. THE DOOR LATCH FAILED BECAUSE THE LOCK SIGNAL WAS NOT WORKING. *JB THE CONSUMER STATED THAT HE RECEIVED A RECALL FOR HIS DAUGHTER'S VEHICLE, THIS IS THE 3RD BRAKE SWITCH NOT TO MENTION OVER $800 IN UNWARRANTED CHARGES FROM THE DEALERSHIP. THE CONSUMER STATED HE WAS HOPING THAT THIS CLASSIFIES THE VEHICLE AS A LEMON. THE CONSUMER STATED WOULD LIKE DEALERSHIP TO REVIEW THE OVER CHARGES OR BUYING THE VEHICLE BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195237July 3, 2007
ENGINE AND ENGINE COOLING
THE CAR WOULD INCREASE/DECREASE SPEED INCONSISTENTLY. ADDITIONALLY, THE EXHAUST SYSTEM WOULD SMELL HORRIBLE. THE CHECK ENGINE LIGHT WOULD BE ON/OFF INTERMITTENTLY AND I TOOK THE CAR TO THE DEALER FOR RECALL WORK. I WAS TOLD THAT I NEEDED TO REPLACE THE IGNITION COIL AND THAT IT WAS ALREADY DONE UNDER ANOTHER RECALL. TURNS OUT THAT IT WASN'T DONE UNDER A RECALL- I PAID FOR IT OUT OF POCKET AFTER THE RECALL WAS ISSUED FEBRUARY 03 BY VOLKSWAGEN. I CALLED VOLKSWAGEN TO FIND OUT IF I COULD BE REIMBURSED FOR THE COILS THAT I PAID TO INSTALL AND WAS TOLD THAT "MY VEHICLE DOES NOT QUALIFY FOR THE RECALL." THE PRESS RELEASE CLEARLY STATES THAT"ALL VOLKSWAGENS EQUIPPED WITH THE 2.8L ENGINE" QUALIFIES. NOW- I'M STUCK. I NEED TO PAY FOR NEW IGNITION COILS AGAIN AND NEITHER SET QUALIFIES FOR THE RECALL. A WEB SEARCH HAS TURNED UP MANY OTHER CONSUMERS THAT ARE DEALING WITH THIS SAME ISSUE WITH VW. IT'S A SAFETY HAZARD FOR THOSE OF US DRIVING VW AND OTHERS ON THE ROAD WITH US. THIS IS MY FOURTH JETTA AND MAY BE MY LAST BASED UPON MY EXPERIENCES IN GETTING THIS RESOLVED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195125July 2, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 2001 VOLKSWAGEN JETTA. ON TWO DIFFERENT OCCASIONS, THE REAR BRAKES LOCKED UP. THE FIRST FAILURE OCCURRED WHILE DRIVING 60 MPH AND THE SECOND FAILURE, WHILE DRIVING 35 MPH. THE CONTACT STATED THAT THE VEHICLE BECAME ENGULFED IN SMOKE. HE WENT TO THE DEALER TO HAVE THE VEHICLE REPAIRED UNDER RECALL NOTICE # 02V031000 (SERVICE BRAKES, HYDRAULIC: ANTILOCK). SINCE THE RECALL REPAIR WAS PERFORMED, HE HAS RETURNED TO THE DEALER TWICE DUE TO THE BRAKE FAILURE. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 127,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10195127July 2, 2007
AIR BAGS:SIDE/WINDOW
INADVERTENT PASSENGER SIDE AIRBAG DEPLOYMENT: WHILE DRIVING ALONG ON THE EXPRESS WAY (I-495 W, LONG ISLAND, NY), MY PASSENGER-SIDE AIRBAG DEPLOYED FOR NO REASON. I DID NOT COME INTO CONTACT WITH ANY OTHER VEHICLE NOR DID I NOTICE ANY DEBRIS HITTING MY VEHICLE AT THE TIME OF THE IMPACT. BOTH THE PASSENGER SIDE AIR CURTAIN AND PASSENGER SEAT AIRBAG DEPLOYED. ADDITIONALLY, THE ENGINE CUT OFF. UPON PULLING OVER, I WAS ABLE TO START THE VEHICLE WITHOUT ISSUE, AND DRIVE HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195089July 1, 2007
SUSPENSION:FRONT:CONTROL ARM
I WAS TRAVELING DOWN I40 WEST BOUND ON THE APPOXIMATE DATE. THE PAVEMENT WAS WET, BUT NOT RAINING. I HAVE NOTICED MY JETTA'S STEERING A LITTLE SQUIRRELLY OVER THE LAST MONTH. WHEN I HIT A "LUMP" IN THE ROAD THE CAR DRAGGED TO THE LEFT. I STEERED TO THE RIGHT WHICH SENT THE VEHICLE INTO A SPIN. I SPUN OUT BUT DID NOT HIT ANYTHING. WHEN I TOOK MY JETTA TO THE SHOP, THE OWNER SAID IT WAS A CONTROL ARM AND BUSHING PROBLEM. HE STATED THIS WAS A NOTORIOUS PROBLEM WITH THIS VEHICLE. I HAD REPAIRS DONE TO THE LEFT SIDE WHICH AMOUNTED TO $275.44 AND STILL NEED TO GET THE OTHER SIDE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195091July 1, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I HAVE A 2006 VW JETTA TDI WITH AN AUTOMATIC. THE SPEEDOMETER READS 5 MPH FAST AND THEY REFUSE TO FIX IT. I BELIEVE THIS IS A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195043June 30, 2007
ENGINE AND ENGINE COOLING
ABOUT EVERY 2,000 MILES, THE ENGINE IN MY 1999 MK IV VOLKSWAGEN JETTA STARTS TICKING, AND I CHECK MY OIL, AND IM A QUART LOW. EVERYTIME. THE ENGINE QUALITY IS STEADILY DECLINING. I HAVE NOT DONE ANYTHING TO REPAIR THIS BECAUSE I DO NOT HAVE THE MONEY, NOR DO I TRUST MECHANICS WITH THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194922June 28, 2007
POWER TRAIN:CLUTCH ASSEMBLY, ENGINE AND ENGINE COOLING
AFTER ABOUT 22,000 MILES THE ENGINE STARTED LOSING POWER, AND THE CLUTCH STARTED MAKING NOISES AND VIBRATIONS UPON ENGAGING/DISENGAGING. THE FIRST TIME IT HAPPENED WE WERE DRIVING ON THE INTERSTATE, SO THE LOSS OF POWER WAS REALLY DANGEROUS. THE DEALERSHIP REPLACED THE WHOLE FLYWHEEL AND CLUTCH ASSEMBLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194787June 27, 2007
EXTERIOR LIGHTING
HEADLIGHT LENS BECOME VERY MILKY. LIGHT WILL NOT SHINE ON ROAD. CAN'T SEE THE ROAD OR OTHER CARS. CAN CAUSE DAMAGE AND DEATH TO OTHERS. VOLKSWAGEN SHOULD MAKE THEM LASTS LONGER AND REPLACE ALL MILKY HEADLIGHS WITH NEW ONES. ALL 1999-2005 JETTAS 1998-2005 PASSATS HAVE THIS PROBLEM. GO TO ANY VOLKSWAGEN DEALER AND YOU WILL SEE THE PROBLEM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10194249June 26, 2007
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
TL*THE CONTACT OWNS A 2001 VOLKSWAGEN JETTA. THE CONTACT TOOK HER VEHICLE TO THE DEALER FOR RECALL # 04V096000 (EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH). SHE WAS CHARGED A DIAGNOSTIC FEE. AFTER THE RECALL WORK WAS PERFORMED, THE LIGHTS ILLUMINATED AGAIN. THE DEALER HAS NOT BEEN NOTIFIED. THE CONTACT STATED THAT THE DEALER GAVE HER A LIST OF REPAIRS THAT NEED TO BE PERFORMED ON THE VEHICLE. THE TOTAL COST FOR THE REPAIRS WILL BE $2,000. THE PURCHASE DATE AND FAILURE MILEAGE WERE UNKNOWN. THE CURRENT MILEAGE IS 36,860.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194266June 26, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA. WHILE DRIVING 50 MPH, THE CHECK ENGINE AND COOLANT LIGHTS ILLUMINATED. THE CONTACT HEARD A SCRAPING NOISE COMING FROM THE VEHICLE. SHE PULLED OVER AND THE ENGINE LOST POWER. THE VEHICLE WAS TOWED TO A VOLKSWAGEN DEALER. THE MECHANIC DIAGNOSED THE CAUSE OF FAILURE AS ENGINE OIL SLUDGE AND STATED THAT THE ENGINE WOULD NEED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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