Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10211555December 12, 2007
TIRES
WHILE MY WIFE WAS DRIVING AT 65MILE PER HOUR....THE MADE IN BRAZIL, SUMMIT TIRE P195/65R15 DRIVERS SIDE REAR TIRE...INSIDE TREAD FAILED. THE BLOWOUT, BROKE FIVE BANDS, AND LOST ABOUT FOUR SQUARE INCHES OF TIRE AT THE BLOWOUT SITE. TIRES ARE INFLATED TO 35PSI, AND SHOWS NO SIGN THAT IT WAS CAUSED BY IMPACT DAMAGE. THE TIRES HAD BEEN REPLACE LESS THEN TWO YEARS AGO, AND HAD ABOUT TWENTFIVE THOUSAND MILES ON THEM AT THE TIME. DAMAGE WAS CAUSED TO THE RIM, WHEEL COVER AND WHEEL LOCKS BY A ROADSIDE TECH. WHOM ATTEMPTED TO CHANGE THE TIRE. I WAS ABLE TO REPLACE TIRE AND HAVE A NEW ONE INSTALLED AT THE TIRE CENTER WHERE IT WAS ORIGINALLY PURCHASED. THE TIRE TECH. INDICATED THAT THE OTHER TIRE THAT I WANTED REPLACED AT THE SAMETIME WAS A "GOOD TIRE", AND AS NOTED BY MYSELF AND THE TIRE TECH. STILL HAD NOT REACHED THE WEAR GAGE. I EXPLAINED THAT THE TWO TIRES HAD BEEN REPLACED AT THE SAME TIME...AND DUE TO THE BLOWOUT, I DID NOT FEEL THAT THE BATCH MAYBE DEFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211227December 8, 2007
STRUCTURE, ENGINE AND ENGINE COOLING
VOLKSWAGENS USE OF CHEAP PLASTICS ON THE OIL STICK OF MY 2002 VOLKSWAGEN JETTA CAUSED PLASTIC FROM THE OIL STICK TO FALL INTO MY MOTOR AND CAUSE MOTOR DAMAGE INCLUDING AN OIL LEAK AND EURASIAN AUTO SERVICE IN PANAMA CITY ALREADY HAS A VW PRODUCT THAT IS BROKEN DOWN IN THEIR SHOP, AND EVEN VOLKSWAGENS OWN SERVICE MANAGER IN PANAMA CITY, MIKE BOATWRIGHT, TOLD VW THEY SHOULD AUTHORIZE HIM TO MAKE THE REPAIRS BUT THEY REFUSED, THE OSTENSIBLY LOWEST BID PLASTICS USED FOR THE 2002 VW'S ALSO CAUSED MIKE BOATWRIGHT TO ASK THAT VW REPLACE MY HEADLIGHT LENSES AS THEY ARE CREATING A TRAFFIC HAZARD, AND NOT ONLY IS THIS NATIONWIDE, BUT MALLORY HORNE OF THE FLORIDA DMV WHO REFERRED ME TO YOU WROTE TO ME THAT " YOUR COMPLAINT HAS NOT FALLEN ON DEAF EARS, I JUST GOT RID OF MY VOLKSWAGEN JETTA FOR THE SAME HEADLIGHT PROBLEM" AND I WILL BE HAPPY TO MAIL YOU A COPY IN SUPPORT OF MY COMPLAINT, ALSO WALMART'S SERVICE MANAGER IN CALLAWAY FLORIDA IS THE PERSON WHO FOUND THAT MY CAR IS NOW LEAKING OIL DUE TO VOLKSWAGEN FAILING TO REPAIR THE MOTOR AND HE SAYS THAT HE SAW THE SAME VOLKSWAGEN PROBLEM IN NEW ENGLAND AT HIS PREVIOUS JOB (SCOTT). ALSO THE CHEAP PLASTICS USED ON MY CAR THAT CAUSED THESE SAFETY TRAFFIC VIOLATIONS, WERE USED ON THE GLOVE BOX LOCK WHICH IS BROKEN AND THE RADIO AERIAL WHICH IS BROKEN. THE FIRST 2002 VW I WAS GIVEN BROKE DOWN IN TRAFFIC IN THE DARK AND WAS EXCHANGED THE FOLLOWING DAY. SO THERE ARE MORE THAN ENOUGH WITNESSES THAT THE 2002 VOLKSWAGEN JETTAS SHOULD BE RECALLED, ME, JERRY P CARROLL, MIKE BOATWRIGHT, REGGIE AT EURASIAN, MALLORY HORNE, AND SCOTT AT WALMART, IN ADDITION THERE ARE MANY STUDENTS AT MY COLLEGE WITH THE SAME PROBLEM WHO ARE IN HOPE THAT YOU WILL HELP THEM ALSO. BREAKING DOWN IN TRAFFIC WITH LIMITED HEADLIGHTS IS A NATIONAL SAFETY CRISIS, AS FAR AS DEATHS AND INJURIES, ENTERING ZERO ONLY MEANS THAT VW HAS MANAGED SO FAR TO CONCEAL ANY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210900December 5, 2007
EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE HEADLIGHTS AIM TOO HIGH AND DO NOT SHINE ON THE ROAD. THE VEHICLE WAS REPAIRED FOR NHTSA CAMPAIGN ID NUMBER 07V442000 (EXTERIOR LIGHTING:HEADLIGHTS); HOWEVER, THE FAILURE STILL OCCURRED AFTER THE CAP WAS PLACED ON THE VEHICLE. THE DEALER STATED THAT THE LIGHTS MET VOLKSWAGEN SPECIFICATIONS. THE FAILURE MILEAGE WAS 2 AND CURRENT MILEAGE WAS 36,877. UPDATED 3/18/08 *CN THE CONSUMER STATED DEALER WOULD NOT SOLVE THE PROBLEM. UPDATED 03/18/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210726December 3, 2007
EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
THE BLINKER ON MY CAR IS FAILING. IT IS IN THE UNIT ON THE STEERING COLUMN. AFTER TURNING A CORNER IT WILL NOT AUTOMATICALLY SHUT OFF. WHEN DRIVING IT WILL DROP DOWN AND COME ON SOMETIMES. IT SOMETIMES DOES NOT WANT TO COME ON AND I HAVE TO PUSH IT HARD. THE VEHICLE IS A 1999.5 VW JETTA. I HAVE READ ON THE FORUMS ALSO THAT THIS IS A VERY COMMON PROBLEM AND A VERY EXPENSIVE FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210482December 2, 2007
EXTERIOR LIGHTING:HEADLIGHTS
MY VW DEALER TELLS ME THAT THE HIGH AND LOW HEADLIGHTS CANNOT BE ADJUSTED SEPARATELY ON MY 2006 JETTA. THE LOW BEAMS ILLUMINATE THE ROAD FOR ABOUT 100 FEET AND THE HIGH BEAMS ONLY ILLUMINATE THE TREE TOPS. I CANNOT SEE THE ROAD SAFELY TO DRIVE WITH ANY COMBINATION. THEY HAVE ADJUSTED THE BEAMS SEVERAL TIMES AND CANNOT FIX IT TO A SAFE CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210414November 30, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
REAR BRAKES I FEEL THEIR IS A DEFECT. HAVE REPLACED THEM ONCE AT ABOUT UNDER 13 THOUSAND MILES AND AGAIN NOW OVER 13 THOUSAND MILES THE VEHICLE HAS THE SAME ISSUE. IT IS NOT REASONABLE FOR REAR BRAKES TO WEAR DOWN BEFORE THE FRONT. NOW VOLKSWAGEN IS GIVING ME THE RUN AROUND. IT HAS LESS THAN A YEAR SINCE PURCHASE AND I HAVE TO SPEND ANOTHER 5 HUNDRED DOLLARS TO GET THESE FIXED. I CAN BE GOING THROUGH BRAKES LIKE THAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210157November 28, 2007
EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HIGH BEAMS WERE AIMED TOO HIGH. THEY SHINE UPWARDS INTO THE TREES. THE FAILURE HAS BEEN OCCURRING SINCE THE VEHICLE WAS PURCHASED. THE DEALER STATED THAT THEY WERE UNABLE TO ADJUST THE HIGH AND LOW BEAMS. HIS VEHICLE IS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 07V442000 (EXTERIOR LIGHTING:HEADLIGHTS); HOWEVER, HE IS STILL EXPERIENCING THE FAILURE. THE MANUFACTURER HAS NOT OFFERED ANY FURTHER ASSISTANCE AND THE DEALER NEVER PLACED THE ADJUSTER CAP ON THE HEAD LAMPS. THE ENGINE SIZE AND VIN WERE UNKNOWN. THE FAILURE MILEAGE WAS 6 AND CURRENT MILEAGE WAS 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210256November 28, 2007
POWER TRAIN:CLUTCH ASSEMBLY
I PURCHASED A BRAND NEW 2006 JETTA TDI (STANDARD SHIFT); AT THE TIME OF THIS INCIDENT THE VEHICLE HAD APPROX. 17,000 MILES ON IT. I WAS DRIVING ON THE HIGHWAY AND UPON DOWNSHIFTING THE CLUTCH FAILED AND THE VEHICLE WAS STUCK IN GEAR; I WAS UNABLE TO TAKE THE CAR OUT OF GEAR OR CHANGE SPEED. THIS INCIDENT LED ME TO HAVE TO DRIVE THE VEHICLE OFF TO THE SIDE OF THE HIGHWAY WHILE BEING UNABLE TO SAFELY CONTROL THE VEHICLE. UPON FURTHER INVESTIGATION IT APPEARS THAT THIS HAS BEEN A COMMON PROBLEM WITH SACHS CLUTCHES FROM VOLKSWAGEN. CLEARLY, WITHOUT A RECALL, THIS IS PUTS MANY DRIVERS IN AN EXTREMELY UNSAFE SITUATION. THE DEALER REPAIRED THIS PROBLEM FOR NO COST; HOWEVER, THEY WERE UNAWARE THAT THIS PROBLEM IS COMMON AND THAT VW HAS RECENTLY RELEASED A SERVICE BULLETIN REGARDING THE FAILING CLUTCHES. A RECALL IS THE ANSWER; HOWEVER, VW SO FAR HAS NOT HAD TO ISSUE ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210552November 27, 2007
EXTERIOR LIGHTING:HEADLIGHTS
2006 VW JETTA RECALL ON HEADLAMP INSPECTION/MODIFICATION. CONSUMER STATES THAT THE HEADLAMPS ARE NOW BACK WHERE THEY WERE. CONSUMER ALSO STATES THAT THE HIGH BEAMS SHINE INTO THE TREE TOPS. *KB THE CONSUMER STATED THE HIGH BEAMS WERE USELESS AS THEY SHINED ABOUT 20 FEET DOWN THE ROAD. THERE WAS ABSOLUTELY NO ILLUMINATION CHANGE LOOKING DOWN THE ROAD BETWEEN THE LOW BEAMS AND THE HIGH BEAMS. THE CONSUMER HAD THE HEADLIGHTS ADJUSTED SO THAT THE HIGH BEAMS WERE EFFECTIVE, BUT THEN THE LOW BEAMS SHINED DOWN VERY CLOSE TO THE FRONT OF THE VEHICLE WHICH DID NOT PROVIDE ILLUMINATION FAR ENOUGH DOWN THE ROAD. RECALL # 07V442000*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209959November 26, 2007
AIR BAGS:FRONTAL
I WAS INVOLVED IN A SIDE CRASH AND THE DRIVER AIR BAG, DASH AIRBAG AND PASSENGER AIR BAG ALL DEPLOYED. THE DASHBOARD AIRBAG DEPLOYED WITH SUCH FORCE, IT BROKE THE REAR VIEW MIRROR OFF OF THE WINDSHIELD AND CRUSHED MY HAND BETWEEN IT AND THE DRIVER AIRBAG, WHICH BROKE ALL THE BONES IN MY HAND AND I HAD TO HAVE PINS PLACED IN MY HAND. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10209688November 22, 2007
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
MY 2006 VOLKSWAGEN JETTA 2.5L STARTED MAKING STRANGE NOISES FROM MY REAR BRAKES AT 23,000 TOTAL VEHICLE MILES. WHEN I REMOVED THE REAR BRAKE PADS, THEY WERE ALREADY WORN TO THE STUDS AND ETCHING THE REAR BRAKE DISCS. BRAKING EFFORT AND STOPPING DISTANCES WERE INCREASING. I HAVE NEVER OWNED A CAR WITH BRAKES THAT WORE OUT IN 20,000 MILES, AND IF I DID NOT KNOW WHAT TO DO, I WOULD HAVE DESTROYED THE BRAKES ENTIRELY AND/OR HAD A FAILURE. APPARENTLY, THIS IS A COMMON PROBLEM ON THESE CARS BECAUSE THE HAND BRAKE IS NOT FULLY RELEASED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209232November 17, 2007
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
1. 2003 JETTA WAGON PASSENGER HEATED SEAT GOT EXTREMLY HOT AND THEN QUIT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208978November 15, 2007
AIR BAGS
AFTER 3 MONTHS OF DRIVING MY NEW JETTA, THE AIRBAG LIGHT TURN ON AND STAYED ON. I TOOK IT TO THE DEALER AND THEY FIXED IT. OVER THE NEXT YEAR THE AIRBAG LIGHT CAME ON 6 TIMES. ONCE IT TURNED ON BEFORE I EVEN LEFT THE DEALERSHIPS PARKING LOT. AND YES THE LEMON LAW APPLIES IN THIS CASE. I LOVE MY JETTA BUT VWOA SERVICE RECORD SUCKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209410November 14, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT LEASED A 2005 VOLKSWAGEN JETTA. THE VEHICLE IS A DRIVE BY WIRE VEHICLE AND THERE IS NO MECHANICAL CONNECTION BETWEEN THE ACCELERATOR AND THE ENGINE. THE DRIVE BY WIRE IS PART OF THE CRUISE CONTROL. THE CONTACT IS A TWO FOOT DRIVER AND THE VEHICLE WAS NOT MODIFIED. WHILE ACCELERATING, THE VEHICLE FAILS TO MOVE FORWARD. THE DEALER STATED THAT THE FAILURE OCCURRED DUE TO AN INTENTIONAL COMPUTER PROGRAM, WHICH PREVENTS SIMULTANEOUS BRAKING AND ACCELERATING IN ORDER TO PREVENT STRAIN TO THE DRIVE TRAIN. THE DEALER ALSO STATED THAT THERE WAS NO REPAIR AVAILABLE TO PREVENT THIS FROM OCCURRING. ON OCCASION, WHILE ATTEMPTING TO MAKE A LEFT TURN AGAINST TRAFFIC OR TRYING TO MERGE, THE VEHICLE FAILS TO MOVE FORWARD. WHEN THE VEHICLE DOES MOVE FORWARD, IT ACCELERATES AT HIGH SPEEDS, APPROXIMATELY 50 MPH AND CAN BE DIFFICULT TO CONTROL. THERE HAVE BEEN 15 OR MORE NEAR CRASHES. THE MANUFACTURER INFORMED THE CONTACT THAT THE COMPUTER INTERLOCK BETWEEN THE ACCELERATOR AND BRAKE PEDALS WERE FEDERALLY MANDATED. THIS DELAY IS TO PREVENT A CRASH IF THE ACCELERATOR SENSOR FAILS IN THE OPEN POSITION. ON NOVEMBER 7, 2007, THE REPRESENTATIVE FROM THE VOLKSWAGEN MANUFACTURER DROVE THE VEHICLE AND DUPLICATED THE FAILURE. THE FAILURE CONTINUED TO OCCUR WHEN DRIVING WITH TWO FEET OR ONE FOOT. THE FAILURE MILEAGE WAS 2,000 AND CURRENT MILEAGE WAS 13,850. EQ-10209410-4200. 12/12/07. UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208938November 14, 2007
EXTERIOR LIGHTING:HEADLIGHTS
THE FRONT HEADLIGHT LENSES HAVE OXIDIZED/DETERIORATED AND HAS DIFFUSED THE LIGHT TO THE POINT IT IS UNSAFE TO DRIVE AT NIGHT. I HAD THE LENSES POLISHED TWO YEARS AGO, AND NOW THEY NEED POLISHING AGAIN. I DON'T FEEL THAT I SHOULD HAVE TO BEAR THE BURDEN OF A SAFETY ISSUE LIKE THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208864November 13, 2007
TIRES:TREAD/BELT
TL*THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE VEHICLE HAS CONTINENTAL CONTI PRO CONTACT, SIZE 205/55R16 (NA) TIRES. WHILE DRIVING 75 MPH, THE REAR PASSENGER SIDE TIRE CAUSED THE VEHICLE TO SHAKE. THE FAILURE RECURRED WITH THE FRONT PASSENGER SIDE TIRE. THE TIRE CHORD SEPARATED FROM THE TIRE. THE CONTACT NOTIFIED THE DEALER. THE OTHER TWO TIRES WERE ABOUT TO FAIL AS WELL, SO SHE NOTIFIED THE CONTINENTAL MANUFACTURER REGARDING REPLACEMENT TIRES. CONTINENTAL REFUSED TO REPLACE THE TIRES AND ADVISED HER TO CALL NHTSA TO FILE A COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208590November 10, 2007
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
I HAVE A VW JETTA 2002 I WANTED TO KNOW WHAT SHOULD I DO ABOUT RECALLS THAT I HAD NO NOTICE OF AND PAID TO HAVE THE ITEM REPAIRED. ALSO WHAT ABOUT ALL THOSE TECHNICAL BULLETINS FOR MY VEHICLE. IF THERE IS AN ISSUE CONCERNING CONTINUING PROBLEMS WITH THE MALFUNCTION LIGHT INDICATOR THAT CONTINUES TO COME ON BUT THE AUTHORIZED VW REPAIR SHOP CAN'T FIND OUT WHAT THE PROBLEM IS. THEY SAY THEY CAN NOT GET THE CAR TO DUPLICATE THE PROBLEM WHEN I BRING IT IN. ALTHOUGH THEY CONTINUALLY TEST DRIVE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208432November 8, 2007
STRUCTURE:BODY:DOOR, UNKNOWN OR OTHER
TL*THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. WHEN THE CONTACT OPENED THE VEHICLE DOOR, THE PASSENGER COMPARTMENT SMELLED LIKE MELTED CRAYONS. THE CONTACT BELIEVED THAT THE SMELL ORIGINATED FROM THE CARPETING AND THE SOUNDPROOFING MATERIAL IN THE DOOR AND THROUGHOUT THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF THE ODOR. NO REPAIRS WERE MADE AT THAT TIME. THE VEHICLE WAS TAKEN TO ANOTHER DEALER AND THEY KEPT THE VEHICLE FOR A WEEK AND WASHED THE COILS; HOWEVER, THEY TOO COULD NOT LOCATE THE SOURCE OF THE SMELL. THE CURRENT MILEAGE WAS 68,800 AND FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208153November 7, 2007
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. THE CONTACT NOTICED A STRONG GASOLINE ODOR EMANATING FROM HER VEHICLE. SHE TOOK THE VEHICLE TO THE DEALER AND THEY CHANGED THE AIR FILTER; HOWEVER, THE REPLACEMENT WAS ONLY A TEMPORARY SOLUTION. SHE TOOK THE VEHICLE BACK TO THE DEALER BECAUSE THE SMELL INTENSIFIED. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE AND COULD NOT REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 23,635 AND CURRENT MILEAGE WAS 24,000. UPDATED 01/09/08. *LJ THE COSUMER WAS INFORMED THE SMELL WAS FROM THE ENGINE COOLANT. UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208151November 7, 2007
POWER TRAIN:MANUAL TRANSMISSION
THE WRONG TRANSMISSION WAS PLACED IN MY CAR FROM THE FACTORY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta