Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10215348January 18, 2008
POWER TRAIN:CLUTCH ASSEMBLY
CLUTCH GAVE OUT AT 32,000 MILES. VOLKSWAGEN CONSIDERS THIS NORMAL WEAR AND TEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215377January 18, 2008
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*THE CONTACT OWNS A 2000 VOLKSWAGEN JETTA. THE AIR BAG WARNING LIGHT ILLUMINATED. THE MECHANIC STATED THAT THE AIR BAG CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 172,000 AND CURRENT MILEAGE WAS 174,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215262January 17, 2008
AIR BAGS
WHILE DRIVING ON A RAIN SLICKED RAMP ENTERING I95 I LOST CONTROL OF MY CAR. IT WENT INTO A TAILSPIN AND WENT ACROSS 4 LANES OF TRAFFIC HITTING A GUARDRAIL, BOUNCING OFF SPINNING AROUND AND HITTING IT AGAIN, BOUNCING OFF AND HITTING IT AGAIN (FOR A TOTAL OF 3 TIMES) CAME TO REST FACING ONCOMING TRAFFIC. THE FRONT, BACK AND PASSENGER SIDE OF THE CAR WAS TOTALLY DESTROYED. THE CAR WAS PRACTICALLY REBUILT. MY PASSENGER AND I WERE TAKEN TO THE HOSPITAL VIA AMBULANCE, THERE WAS ALMOST 20K WORTH OF DAMAGE TO THE VEHICLE AND NOT TO MENTION THE 10K DAMAGE DONE TO THE GUARDRAIL. NONE OF THE AIRBAGS IN MY CAR EVER DEPLOYED!!!! ....AND MY PASSENGER IS NOW SUING ME BECAUSE OF INJURIES HE SUSTAINED. WE HAVE PICTURES, THE ONLY THING THAT SAVED OUR LIVES WERE THAT WE HAD OUR SEATBELTS ON. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10215273January 17, 2008
TIRES:TREAD/BELT
TL*THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE VEHICLE HAS CONTINENTAL CONTI PRO CONTACT, SIZE 225/45R17 (NA) TIRES. WHILE DRIVING 25 MPH, THE CONTACT HEARD A THUMP. SHE STOPPED THE VEHICLE AND NOTICED THAT THE TREAD ON BOTH FRONT TIRES HAD SEPARATED. THE FAILURE WAS REPAIRED BY HER FATHER. THE VIN, ENGINE SIZE, AND DOT NUMBER WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214441January 10, 2008
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
TL*THE CONTACT OWNS A 2001 VOLKSWAGEN JETTA. THE CONTACT NOTICED SMOKE RISING FROM THE DASHBOARD. THE VEHICLE WAS TAKEN TO THE DEALER IN NOVEMBER OF 2007, WHERE IT PRESENTLY REMAINS. THE CLOCK SPRING WAS REPLACED. THE MOST RECENT DIAGNOSTIC INDICATED THAT THE PRIMARY FAILURE WAS THE WIRING HARNESS AND WOULD COST $2,300 TO REPLACE. THE MANUFACTURER WAS UNABLE TO ASSIST. THE CURRENT AND FAILURE MILEAGES WERE 97,000. THE CONSUMER STATED TOOK THE VEHICLE TO A PRIVATE MECHANIC GERMAN AUTO REPAIR AND THE VEHICLE WAS REPAIRED AT THE TUNE OF $1896 + $300 DEDUCTIBLE. UPDATED 03/07/08 *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10214455January 10, 2008
AIR BAGS
AS I ENTERED A PARKING GARAGE AND PICKED UP A PARKING TICKET MY PASSENGER SIDE REAR TIRE HIT THE CURB AND MY PASSENGER SIDE SEAT AND CURTAIN AIRBAGS DEPLOYED. I JUST GOT MY PARKING TICKET AND WAS TURNING FROM A DEAD STOP SO I COULD NOT HAVE BEEN TRAVELING MORE THAN 2 MILES PER HOUR. THE DEALER SAID IT WAS AN ACCIDENT BUT THERE IS NOT DAMAGE TO THE TIRE OR WHEEL OTHER THAN A SCUFF MARK ON THE TIRE WHERE IT RUBBED ON THE CURB. I HAVE CONTACED VW OF AMERICA AND THE INITIAL RESPONSE IS THAT THEY CONSIDER IT AN ACCIDENT NOT A MECHANICAL FAILURE. THE INITIAL REPSONSE FROM MY INSURANCE COMPANY IS THAT IT IS A MECHANICAL FAILURE AND VW IS AT FAULT. BASED ON RESEARCH, MORE THAN 500 SIMILAR INCIDENTS HAVE BEEN REPORTED TO THE NHTSA, AND IT IS COMMON KNOWLEDGE THAT ONLY A SMALL PORTION OF THE POPULATION REPORT PROBLEMS TO THE NHTSA. I WELCOME ANY ADDITIONAL INSIGHT THAT YOU CAN PROVIDE. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214311January 9, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
AT 20,000 MILES MY LEASED 2007 VW JETTA'S REAR BRAKES STARTED SQUEAKING AND GRINDING. TOOK IT TO DEALERSHIP AND WAS TOLD THAT THE REAR PADS AND ROTORS NEED TO BE REPLACED ($350!). I'VE NEVER HAD A CAR WITH BRAKES PROBLEMS THIS EARLY, SPECIALLY A FRONT WHEEL DRIVE CAR. I DID SOME RESEARCH AND I SEE THAT THIS SEEMS TO BE A MANUFACTURING DEFECT AND VW SHOULD ACKNOWLEDGE IT AND FIX IT AT NO COST TO THE CUSTOMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213842January 6, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
ABS/BRAKE LIGHT ON WITH NO ENGINE CODE. 1600 REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213333January 1, 2008
SERVICE BRAKES, AIR:DISC:PADS
REAR BRAKE PAD WEAR WORN OUT AT 19K. DEALER SAYS THERE IS NOTHING WRONG AND WANTS $272.72 FOR THE PAIR. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213315December 31, 2007
ENGINE AND ENGINE COOLING
A) 1) DROVE VEHICLE FOR ABOUT 2 MILES ON THE MORNING OF 05/21/07 WHEN THE FAILURE HAPPENED. 2) VEHICLE LOST ENGINE POWER AND VEHICLE STARTED TO VIBRATE A LOT. 3) FAILED IGNITION COIL #3 WAS REPLACED UNDER WARRANTY. B) 1) DROVE VEHICLE FOR ABOUT 1 MILES ON THE MORNING OF 11/07/07 WHEN THE FAILURE HAPPENED. 2) VEHICLE LOST ENGINE POWER AND VEHICLE STARTED TO VIBRATE A LOT. 3) FAILED IGNITION COIL #4 WAS REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213074December 28, 2007
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
SEAT WARMER ON DRIVER'S SEAT IN 2004 VW JETTA WAGON OVERHEATED UNTIL IT FELT LIKE IT WAS GOING TO CATCH ON FIRE. VELOUR SEATS SHOW IMPRESSION OF HEATING ELEMENT. I NOTICED FOR ABOUT A MONTH THAT IT WAS VERY HOT AND THE LAST TIME I USED IT I NOTICED A SMELL. I TURNED IT OFF IMMEDIATELY AND HAD IT DISCONNECTED BY A MECHANIC TO PREVENT A FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212906December 27, 2007
POWER TRAIN:MANUAL TRANSMISSION
CAR LOST POWER AS DRIVING ON HIGHWAY, TOWED TO GARAGE AND FOUND OUT COIL PACKS NEED TO BE REPLACED AT THE COST OF $900.00. I HAD TO PAY THIS BUT THIS SHOULD NOT BE ON A 3 YEAR OLD CAR WITH 55,000 MILES, WELL MAINTAINED AND CAN BE PROVEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212707December 26, 2007
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
MY 2002 VW JETTA EXPERIENCED A RECALL PROBLEM (N4, BRAKE LIGHT SWITCH) AND I FIXED IT THROUGH A NEAREST MECHANIC BECAUSE 1) THE CLOSEST VW DEALER IS 100 MILE AWAY 2) I WAS SCARE TO DRIVE 100 MILE ON HIGHWAY WITHOUT A PROPER BRAKE LIGHT. HOWEVER, VW REFUSED TO REIMBURSE ME FOR THE REPAIRS SINCE I FIXED IT THROUGH AN INDEPENDENT FACILITY. I AM SO SAD AND DISAPPOINTED THAT VW IS NOT CONSIDERING DIVERS LIFE AND SAFETY SERIOUSLY AND IS WILLING TO PUSH US TO DRIVE HUNDRED MILES WITH A RECALLED CAR WITHOUT A BRAKE LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212681December 25, 2007
AIR BAGS
THE 2002 VOLKSWAGEN JETTA WAS INVOLVED IN A ACCIDENT AND NONE OF THE AIR BAGS DEPLOYED. THE CAR CONTAINS A LOT OF AIR BAGS. FRONT PASSENGER AND DRIVER AND SIDE CURTAIN AIRBAGS. NONE OF THE AIRBAGS DEPLOYED IN THE CRASH EVEN THOUGH THE CAR WAS TOTALED. THE CAR HAD BEEN HIT FROM THE SIDE AND THEN THE CAR HIT A CONCRETE BARRIER FROM THE FRONT AFTER THE CAR HAD SPUN. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10212462December 20, 2007
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE KEY WOULD NOT GO INTO THE IGNITION AT ALL. SHE HAS THREE SETS OF KEYS AND NONE OF THEM WILL ENTER THE IGNITION. SHE ATTEMPTED TO NOTIFY THE MANUFACTURER, BUT THE OFFICE IS CLOSED. THE FAILURE AND CURRENT MILEAGES WERE 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212239December 18, 2007
EXTERIOR LIGHTING:HEADLIGHTS
I AM COMPLAINING ABOUT BEING ASKED TO SCHEDULE A RECALL REPAIR WITH OTHER RECOMMENDED SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212100December 17, 2007
ELECTRICAL SYSTEM:IGNITION, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. ON TWO SEPARATE OCCASIONS, WHILE DRIVING APPROXIMATELY 30 MPH WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE HESITATED TO ACCELERATE. THE CONTACT DROVE HOME AND HAD THE VEHICLE TOWED TO THE DEALER. THE DEALER STATED THAT THE COIL INSIDE THE CYLINDER FAILED AND HAD TO BE REPLACED FOR THE SECOND TIME IN ONE MONTH. THE CURRENT MILEAGE WAS 39,890 AND FAILURE MILEAGE WAS 39,046. UPDATED 03/14/08. *LJ THE COIL PACK WAS REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212148December 17, 2007
VISIBILITY:WINDSHIELD
ON DECEMBER 17, 2007, I OPENED THE HATCH OF MY 2004 VOLKSWAGEN JETTA TDI AND THE WINDOW SHATTERED. MY WIFE AND I FIRST HEARD A POP SOUND AND THEN THE WINDOW EXPLODED OVER OUR HEADS. IT WAS A COLD, DRY MORNING IN NE OHIO (AROUND 25 DEGREES). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211964December 14, 2007
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
FOR TWO DAYS, I SMELLED AN ODOR SUCH AS A STARCHED IRON IN MY CAR. I TURNED THE HEATED SEATS OF FOR A FEW DAYS. TODAY I TURNED IT BACK ON AND THE SMELL CAME BACK. I TOOK MY JACKET OFF AND IN ONE PART OF THE SEAT, MY BACK WAS BURNING. THE DRIVERS HEATED SEAT IN MY 2000 VOLKSWAGEN JETTA BURNED THROUGH INTO THE EXTERIOR. THE HEATED SEAT CAUSED TWO HOLES IN MY SEAT AND A LARGE BROWN BURNT STAIN. IF I HAD NOT DISCOVERED THIS, THERE IS A POSSIBILITY IT WOULD CREATE MUCH MORE DAMAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211861December 13, 2007
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
NO EVENTS LEAD TO THIS PROBLEM. THE ORIGINAL BATTERY IN THE VEHICLE WAS CHANGED OUT DUE ITS AGE. OVER THE PAST 4 MONTHS I HAVE CHANGED OUT THE BATTERY TWICE. ON MORE THAN AT LEAST 20 DIFFERENT TIMES, I WOULD GO TO MY VEHICLE IN THE MORNING TO START IT UP AND THE BATTERY WOULD BE COMPLETELY DEAD. NO LIGHTS, RADIO OR ANY OTHER DEVICES WERE LEFT ON IN THE VEHICLE, TO DRAIN THE ENTIRE BATTERY TO NOTHING WITHIN THE SPAN OF 10-12 HOURS. I HAVE TAKEN IT THE AUTO SHOP ON SEVERAL OCCASIONS TO HAVE A VOLTAGE TEST DONE ON THE BATTERY, ALTERNATOR AND STARTER WITH NEGATIVE RESULTS EVERY TIME FOR A PARASITIC DRAIN OF THE BATTERY. THE ALTERNATOR IS IN PERFECT WORKING ORDER AND DOES NOT NEED REPLACING. SO FAR THE HAS BEEN NOTHING THAT CAN BE DONE OTHER THAN JUMP START THE VEHICLE. DURING THE 10 OR SO HOURS I AM WORK AND LEAVE FOR THE DAY, I HAVE HAD ABSOLUTELY NO ISSUES. IF THE VEHICLE IS NOT DRIVEN OVER THE WEEKEND, COME MONDAY MORNING IT IS DEAD. I HAVE JUST RECENTLY CHANGED OUT THE BATTERY AND THERE IS ABSOLUTELY NOTHING WRONG WITH IT BUT YET ITS DEAD IF LEFT FOR MORE THAN 12 HOURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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