Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10208203November 7, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, EQUIPMENT
MY RADIO/NAVIGATION SYSTEM ON MY 06 VW JETTA HAS STOPPED WORKING AND RESORTED TO "SAFE MODE" AFTER FOUR ATTEMPTS OF THE DEALERSHIP ATTEMPTING REPAIR, THEY HAVE STATED THAT THEY WILL SUPPLY AND INSTALL A NEW RADIO. THIS IS STILL YET TO HAPPEN. ALSO, THE INSTRUMENT PANEL CLOCK DOES NOT KEEP CORRECT TIME, RESETS BACK TO 12:00 EACH TIME I GET IN THE CAR. THE WEATHER INDICATOR ON THE INSTRUMENT PANEL DINGS WITH A SNOWFLAKE, WHEN THERE IS NO PRECIPITATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208067November 6, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR
THE DRIVER'S SIDE DOOR CAME LOOSE WHILE DRIVING AND EVEN THOUGH IT WAS SEEMINGLY SHUT PROPERLY WHEN AT A STOP. ASIDE FROM THE LOUD ROAD NOISE, THE "DOOR'S AJAR" DING WOULD STARTLE ME, PARTICULARLY WHEN AT HIGH SPEED ON THE (RELATIVELY SMOOTH) HIGHWAYS. I HAVE TO SLAM THE DOOR SEVERAL TIMES IN ORDER TO GET THE DINGING TO STOP. WHENEVER THE DOOR RATTLED LOOSE ON THE HIGHWAY (WHICH WAS UNPREDICTABLE), I WAS WORRIED THAT IT WAS GOING TO FLY OPEN. I HAD TO PULL OVER TO ATTEMPT TO CLOSE IT. I PAID $550 TO HAVE THE DOOR LOCK REPLACED (IT WAS THE HARDWARE, NOT THE ELECTRONIC LOCKS, WHICH FUNCTIONED NORMALLY THROUGHOUT THE ORDEAL). NOW, ONLY 2 YEARS LATER, I'M HAVING THE SAME PROBLEM, AND THE DEALER SAYS THAT NEITHER THEIR REPAIRS NOR THE REPLACEMENT PARTS ARE UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207863November 4, 2007
AIR BAGS, AIR BAGS:SIDE/WINDOW
WAS DRIVING TO A MOVIE THEATER AND A WAS DOING ABOUT 25 MPH AND I HIT A SMALL POT HOLE IN THE ROAD AND MY PASSENGER SIDE SEAT AND CURTAIN AIRBAGS DEPLOYED THERE NO DENTS NO CRASH NOTHING AT ALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207608November 1, 2007
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DRIVERS SIDE SEAT WARMER CAUGHT ON FIRE WHILE DRIVER AND DRIVERS COAT WAS BURNED. *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10207287October 29, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
AFTER DRIVING FOR 40 MINUTES IN STOP AND GO TRAFFIC, I WAS SITTING AT A TRAFFIC LIGHT AND THE CAR SHUT OFF, THE BATTERY INDICATOR LIGHT FLASHED FOR A FEW SECONDS AND WENT OUT. AFTER ABOUT 2 MINUTES, THE CAR STARTED WITHOUT ANY PROBLEMS. I TOOK THE CAR TO THE DEALERSHIP AND THEY COULDN'T FIND ANYTHING WRONG WITH THE BATTERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207296October 29, 2007
ENGINE AND ENGINE COOLING
VEHICLE IS A 2002 TDI JETTA GLS 4 DOOR SEDAN MANUAL TRANSMISSION. AT ABOUT 29,000 MILES THE CHECK ENGINE LIGHT ILLUMINATED WITH AND OBD 2 CODE OF (P0128 COOLANT THERMOSTAT-COOLANT TEMPERATURE BELOW THERMOSTAT REGULATING TEMPERATURE). TOOK THE VEHICLE TO DEALER WHICH REPLACED THE COOLANT TEMPERATURE SENSOR AND COOLANT FLUID. THIS DID NOT CORRECT THE PROBLEM WHICH RECURRED. I THEN DID RESEARCH AND FOUND VW TECH BULLETIN 4-04 WHICH ADDRESSES THIS PROBLEM AND IS INTENDED TO GUIDE TECHNICIAN TROUBLESHOOTING. I FEEL THIS IS EITHER A PARTS DESIGN DEFECT, ENGINEERING FLAW, OR VEHICLE WIRING ASSEMBLY DEFECT. IT IS NOT A NORMAL MAINTENANCE OR WEAR AND TEAR ISSUE. DEALER IS ATTEMPTING SECOND ROUND OF TROUBLESHOOTING FOR THIS PROBLEM. REQUEST NHTSA ASSESS OTHER VEHICLE OWNERS SIMILAR COMPLAINTS AND PURSUE A RECALL FOR THIS VW KNOWN PROBLEM/DEFECT AS VEHICLE IS NO LONGER UNDER WARRANTY BUT THIS PROBLEM IS KNOWN TO OCCUR FOR THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207070October 27, 2007
STRUCTURE:BODY:ROOF AND PILLARS
LEAKING SUNROOF ALLOWS WATER TO ENTER AREA AROUND CURTAIN AIRBAGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206858October 25, 2007
WHEELS:RIM, WHEELS
WE HAVE A 2001 VW WOLFSBERG JETTA, WITH BBS ALLOY WHEELS. THE CAR HAS 59,000 MILES ON IT AND HAS BEEN GARAGE KEPT. THE ALLOY RIMS ARE SO CORRODED THAT THE TIRES WILL NOT HOLD AIR. THE CAR IS NOT RELIABLE BECAUSE YOU NEVER KNOW WHEN A TIRE WILL GO FLAT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206700October 23, 2007
UNKNOWN OR OTHER
BOUGHT A 2001 VW JETTA 1.8T GLS WOLFSBURG THREE WEEKS AGO. RAINS HIT ME FOR THE FIRST TIME TODAY AND ALTHOUGH ALL DOOR SEALS ARE 100% PROPER, WATER LEAKS INTO DRIVER'S SIDE FOOTWELLS VIA HOOD LATCH RELEASE AS BEST I CAN TELL. FOUND THE CAR FLOODED WITH 1-2 INCHES OF WATER, SOAKED INTO CARPET AND CARPET PADDING. REPLACING THE CARPET AND PADDING WOULD COST AROUND 1500 DOLLARS. FIXING THE OBVIOUS DEFECT IN DRAINAGE WILL PROBABLY COST ABOUT 300 FROM READING UP ON THIS ISSUE. THIS IS A DOCUMENTED ISSUE WITH VWS. CHECK OUT HTTP://WWW.CARSURVEY.ORG/VIEWCOMMENTS_REVIEW_43960.HTML ALSO SEE HTTP://WWW.THEAUTOBAHN.COM/FORUM/SHOWTHREAD.PHP?T=12789&PAGE=1&START=&PP=10 MY ONLY ABLE COURSE OF ACTION IS TO ASCERTAIN THE CAUSE OF THE LEAK AND FIX THAT MYSELF WITH ANY LUCK. THEN IT LOOKS LIKE A GAME OF CUTTING AND PEELING THE CARPET BACK TO DRY THE PADS TO AVOID MOLD AND ODOR, NEITHER OF WHICH WILL I BE ABLE TO ACTUALLY PREVENT FULLY. OF COURSE THE PREVIOUS OWNER HAS NO MEMORY OF THE ISSUE. BUT IT'S NOT JUST ME, CHECK OUT THE FORUMS I PROVIDED WEB ADDRESSES TO. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206503October 22, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 VW JETTA GL 2.0. IT ONLY HAS 83,000 MILES ON IT AND THE TRANSMISSION IS ACTING UP ON IT ALREADY. WHEN I TOOK IT TO THE DEALERSHIP THE ONLY SUGGESTION THEY COULD GIVE ME IS TO REPLACE THE TRANSMISSION($3K - $6K) I HAVE READ THAT THERE HAVE BEEN MULTIPLE PROBLEMS WITH THE 2002 MODEL YEARS PERTAINING TO THE TRANSMISSION. MINE WON'T SHIFT FROM PARK INTO REVERSE, I HAVE TO GO FROM PARK TO DRIVE, LET IT SHIFT, THEN FROM DRIVE TO REVERSE, AND THAT SOMETIMES TAKES THREE OR FOUR TRIES. WHILE DRIVING IF I AM AT A STOP LIGHT, WHEN I BEGIN TO ACCELERATE, THERE IS A PAUSE BETWEEN WHEN I PRESS THE ACCELERATOR AND THE GIANT LUNGE FORWARD THE CAR MAKES AS IT SHIFTS INTO GEAR. IT ALSO SHIFTS VERY HARD BETWEEN ALL GEARS WHILE DRIVING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206405October 20, 2007
STEERING
CLICKING/POPPING NOISE COMING FROM THE FRONT OF THE VEHICLE WHEN MAKING TURNS. TAKEN TO DEALERSHIP TWO TIME AND THEY STATE THEY CANNOT DUPLICATE THE SOUND. DROVE TECH AROUND AND DUPLICATED SOUND FOR HIM. DEALERSHIP STILL STATED THEY COULD NOT MAKE ANY REPAIRS BECAUSE THEY COULDN'T DUPLICATE THE PROBLEM. SERVICE ALSO STATED THAT THE PROBLEM WOULD HAVE TO GET WORSE BEFORE THEY COULD DO ANYTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205949October 17, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
MY CATALYTIC CONVERTER HAS GONE BAD AND VW HAS AN EXTENDED WARRANTY FOR THIS HOWEVER BECAUSE MY CAR HAS THE V6 ENGINE I AM TOLD THAT I AM NOT COVERED WHEN MY VIN NUMBER IS INCLUDED IN THIS CAMPAIGN. DEALER HAS VERIFIED THE PROBLEM BUT DECLINED SERVICE BASED ON ENGINE SIZE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205972October 17, 2007
STRUCTURE:BODY:BUMPERS
FRONT BUMPER TOO LOW, GETS CAUGHT AND DETACHES FROM BODY OF CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206128October 17, 2007
ELECTRICAL SYSTEM:IGNITION
MY COMPLAINT INVOLVES TWO SEPARATE INCIDENTS WHERE I EXPERIENCED JERKING AND SPUTTERING FROM MY 2001 VW JETTA GLX VR6. IN BOTH INCIDENTS, FOLLOWING THE REDUCED LEVEL OF ENGINE POWER I SMELLED A BURNING AND WAS FORCED TO STOP THE CAR. BOTH TIMES, MY CAR WAS BROUGHT IN FOR INSPECTION AND REPAIR TO TWO DIFFERENT VW DEALERSHIPS. EACH TIME, I WAS ADVISED THAT THE VW IGNITION COIL PACK HAD MALFUNCTIONED AND HAD TO BE REPLACED. APPARENTLY, THE MALFUNCTION OF THIS PART CAUSED OTHER SENSORS TO MALFUNCTION AS WELL. ALSO, THESE PARTS APPEAR TO DAMAGE ENVIRONMENTAL PROTECTION EQUIPMENT. IN ONE INCIDENT DESCRIBED ABOVE, MY CATALYTIC CONVERTER HAD TO EVENTUALLY BE REPLACED. NOTE THAT THE FIRST INCIDENT, WHICH IS DOCUMENTED, OCCURRED AT 34,560 MILES. THE SECOND INCIDENT, WHICH WAS VERY SIMILAR TO THE FIRST, OCCURRED AT 46,391 MILES AND IS ALSO FULLY DOCUMENTED. THE MATTER WAS REPORTED TO VWOA AND I WAS INFORMED THAT ANY PORTION OF THE NEARLY $2,000 I INCURRED OUT-OF-POCKET WOULD NOT BE REIMBURSED AND THERE SEEMED TO BE NO CONCERN BY VWOA REPRESENTATIVES REGARDING ANY DAMAGE TO EMISSIONS DEVICES AND/OR POTENTIAL FIRE HAZARDS, I BELIEVE EXIST DUE TO THE MALFUNCTIONING OF THE IGNITION COIL PACK. VWOA, IN MY OPINION, IS WELL AWARE OF THE MANY (POSSIBLY THOUSANDS) OF SIMILAR INCIDENTS ACROSS THE US AND STILL SEEK TO MARGINALIZE IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205625October 14, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED MY DAUGHTER A BRAND NEW 2002 VW JETTA, AND MOST RECENTLY SHE HAS HAD SOME MAJOR PROBLEMS WITH HER VEHICLE. THIS WAS HER1ST VEHICLE AND I TAUGHT HER THE IMPORTANCE OF REGULAR MAINT OF HER VEHICLE. BUT AS I STATED ABOVE IT APPEARS THAT HER EFFORTS HAVE BEEN FOR NOT. IN THE PAST 3 MONTHS THE VEHICLE HAS BEEN TAKEN TO THE VW DEALERSHIP 3 XS, AND IT IS CURRENTLY AT THE DEALER, ALL FOR THE SAME PROBLEM, THE VEHCILE HARD JERKING WHEN ATTEMPTING TO ACCELERATE, THE VEHCILE TURNING OFF AT A STOP SIGN OR LIGHT AND WHEN SHE IS TOPPED IN A TURNING LANE - WHICH IS OF COURSE THE MOST DANGEROUS CONCERN OF MINE ESPECIALLY IF IT DIES OUT WITH ONCOMING TRAFFIC. THE 1ST TWO VISITS THE DEALER STATED THEY FOUND NO PROBLEM. THIS VISIT (THE 3RD) TO DEALER MY DAUGHTER DROVE THE SERVICE MGR IN THE VEHICLE & HE WITNESSED THE PROBLEM. WE RECIEVED A CALL SAYING THEY NEEDED TO LOOK AT A DIAGNOSTIC OF THE TRANSMISSION WHICH OF COURSE WOULD BE AT A COST OF $330 REGARDLESS OF WHAT WAS FOUND! ( A VW RIP OFF ) & AS I SUSPECTED THE DIAGONISTIC CAME BACK REQUIRING THE REPLACEMENT OF THE TRANSMISSION AT A COST OF $3800 (WARRANTY EXP OCT 06), SHE HAS 60K+ MILES . I AM IN SHOCK I HAVE OWNED OVER10 BRAND NEW AUTOS IN MY LIFETIME, & HAVE NEVER HAD A TRANSMISSION REPLACED ALL EXCEEDING 85K MILES. I BEGAN EDUCATING MYSELF WHICH LED ME TO YOUR WEB SITE TO REVIEW EITHER RECALLS OR OTHER COMPAINTS & TO MY SURPRISE I FOUND A LARGE NUMBER OF THE SAME COMPLAINT . BUT IT APPEARS THAT IF THERE HAS BEEN NO INJURIES YET OR DEATHS THE NUMBER DOES NOT MAKE A DIFF. I AM REGISTERING THIS COMPLAINT BECAUSE MY NEXT ACTION WILL BE TO AN ATTORNEY, THE IDEA THAT I WOULD HAVE TO WAIT UNTIL MY CHILD IS INJURED OR POSSIBLY KILLED BEFORE THE NHTSA WILL CONSIDER THIS AS A PROBLEM IS AMAZING TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205631October 14, 2007
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE LOOSES SIGNIFICANT POWER AT HIGHWAY SPEEDS CAUSING IT TO BE UNABLE TO MAINTAIN PACE WITH TRAFFIC. AFTER RESTART RUNS OK. HAPPENS INTERMITTENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205628October 14, 2007
AIR BAGS:SIDE/WINDOW
I WAS DRIVING LESS THAN 10 MPH THROUGH A PARKING LOT, PULLING INTO A SPOT WHEN MY SIDE AIR BAGS DEPLOYED. I SAW THAT THERE IS AN EXISTING COMPLAINT (NHTSA ACTION NUMBER : PE04081) OUTLINING THIS EXACT PROBLEM. WHEN I GOT OUT OF MY CAR TO INSPECT I FOUND THAT I HAD HIT NOTHING. THERE WAS NO IMPACT, NOT EVEN A SCRATCH. THE REPAIR IS PENDING WITH MY LOCAL VW DEALER. I AM NOT YET SURE WHO WILL FINANCIALLY BE RESPONSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205637October 14, 2007
TIRES:SIDEWALL, SERVICE BRAKES, HYDRAULIC, SUSPENSION
I WAS DRIVING HOME 50-55 MPH CLEAR NIGHT SMOOTH ROAD I HAD NOT NOTICED ANY SIGNS OF MY TIRE BEING LOW I HAVE VALVE CAPS THAT SHOW WHEN TIRE AIR PRESSURE IS LOW AND THEY ALL WERE GREEN THAN I HEARD A LOUD NOISE AND MY CAR PULLED TO THE LEFT I PULLED OVER AND NOTICED MY TIRE HAD COMPLETELY SEPARATED AT THE SIDEWALL LEAVING ABOUT 2-3 INCHES OF TIRE ON THE RIM AND THE REST WAS IN ONE PIECE BARLEY SITTING ON THE RIM THE TIRE WAS MADE BY NANKANG TOURSPORT 611 DOT 109N OTHER NUMBERS I FOUND ON THE TIRE WERE 517 2306 Z2C, N-2570-3L XR611 RADIAL 195/65 R15 9IH M+S TUBELESS WHEN THE TIRE BLEW OUT AND THE TIRE SEPARATED IT TORE MY ABS SENSOR WIRE AND IM NOT SURE WHAT OTHER DAMAGE MY ALIGNMENT IS NOW OFF AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205537October 12, 2007
UNKNOWN OR OTHER
APPROXIMATELY 3 MONTHS AFTER PURCHASING MY 2001 JETTA, I NOTICED A CRAYON/WAX SMELL THROUGHOUT THE INTERIOR OF THE CAR. EVERY ONE OF MY PASSENGERS HAS COMMENTED ON THE PUNGENCY OF THE CRAYON SMELL. A COUPLE MONTHS LATER, I BROUGHT MY CAR IN TO BE SERVICED AND NOTIFIED THE DEALER OF THIS SMELL, AND HE RESPONDED THAT THIS WAS THE "STANDARD VOLKSWAGEN SMELL". OTHER SUBSEQUENT DEALERSHIPS HAVE CLAIMED THAT THEY HAVE NEVER EVEN HEARD OF THIS SMELL BEFORE. ON HOT DAYS, THE SMELL BECOMES GROSSLY PUNGENT AND HAS CAUSED ME AND MY PASSENGERS HEADACHES AND NAUSEA. THE SMELL EVEN STAYS IN MY CLOTHES FOR DAYS. I AM AFRAID WHETHER THIS SMELL IS TOXIC. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205444October 11, 2007
SERVICE BRAKES, HYDRAULIC
MY 2007 JETTA (WOLFSBURG EDITION) NEEDED NEW REAR BRAKES AND ROTORS AT 19K MILES. THIS DOES NOT SEEM LOGICAL. UPON FURTHER RESEARCH AT MYCARSTATS.COM, I LEARNED THAT OTHER '07 JETTA OWNERS ARE EXPERIENCING THE SAME PROBLEM. THE COMPLAINTS FILED INDICATE POTENTIAL FAULTY REAR BRAKE ASSEMBLY. VW ONLY REIMBURSED ME 1/2 OF MY $800 REPAIR BILL, AND WOULD NOT PAY FOR BRAKE FLUSH THAT WAS PERFORMED WITHOUT MY AUTHORIZATION BY THE VW DEALER WHERE SERVICED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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