Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10217763February 11, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE COOLANT TEMPERATURE SENSOR WARNING LIGHT COMES ON DURING COOL AND COLD WEATHER AND STAYS ON TILL THE ENGINE IS WARMED UP. AT WHICH TIME, IF THE ENGINE IS TURNED OFF AND THEN RESTARTED, THE WARNING LIGHT WILL REMAIN OUT. THERE ARE NO CODES LISTED IN THE ECU. THIS ISSUE HAS OCCURRED CONTINUOUSLY SINCE THE CAR WAS PURCHASED IN JUNE 2005. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217602February 10, 2008
LATCHES/LOCKS/LINKAGES
INTERMITTENT MALFUNCTION OF REAR DOOR LOCKS. CAN'T OPEN. REPORTER TO DEALER WHILE UNDER WARRANTY. DEALER COULD NOT REMEDY. AFTER WARRANTY EXPIRED, DEALER RECOMMENDER SERVICE. DEALER CHECKED AND VERIFIED THAT THE PROBLEM HAD BEEN REPORTED PREVIOUSLY WHEN SERVICED(FROM THEIR RECORDS).NEFTIN VOLKSWAGEN, THOUSAND OAKS CA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217455February 8, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
ON 2/4/08 AT 7:30 A.M. I GOT IN MY 2004 VW JETTA WAGON AND ALTHOUGH IT WAS TURNING OVER, IT WOULD NOT START AT ALL. IT HAD OPERATED PERFECTLY THE NIGHT BEFORE. I HAD IT TOWED TO OUR MECHANIC THAT WE HAVE USED FOR NEARLY 10 YEARS. THE MECHANIC CALLED & SAID IT WAS THE IN-TANK FUEL PUMP AND THE ASSOCIATED COMPONENT. HE STATED HE HAS HAD A LOT OF THESE BROUGHT TO HIM IN VW'S AND THIS IS A COMMON FAILURE. HE STATED WHEN HE CALLED ABOUT THE PART THEY SAID, "OH YES, WE HAVE THAT PART IN STOCK NO PROBLEM." HE REPLACED THE FUEL PUMP ON 2/6/08 AND AGAIN STATED THIS SEEMED TO BE A COMMON FAILURE IN VW'S. HE ALSO STATED THE MILEAGE ON OUR 2004 VW JETTA WAGON WAS NOT SUFFICIENT TO WARRANT SUCH A FAILURE UNLESS THERE WAS A PROBLEM WITH THE MECHANISM AND SUGGESTED I REPORT THE FAILURE. THE REPAIR COST WAS $697.59 TOTAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217406February 7, 2008
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RECENTLY THE RADIO IN MY 2003 VOLKSWAGEN JETTA WOLFSBURG EDITION STOPPED WORKING. AT FIRST THE RADIO STATION WAS DISPLAYED BUT I WAS UNABLE TO GET ANY BUTTONS TO WORK EXCEPT THE EJECT BUTTON, THE VOLUME KNOB, AND THE ON/OFF BUTTON. THE LAST RADIO STATION I LISTENED TO WAS DISPLAYED BUT NO SOUND COULD BE HEARD. I STARTED TO LOOK FOR HELP ON THE INTERNET, POSSIBLY A FUSE OR SOMETHING SIMPLE BUT WHAT I FOUND WAS COMPLETELY THE OPPOSITE. ACCORDING TO SEVERAL WEBSITES, THE RADIO HAS AN INTERNAL DEFECT WHICH FRIES THE RADIO WHEN THE BATTERY STARTS TO GET WEAK. I WORK AT A CADILLAC DEALERSHIP SO I TESTED THE BATTERY AND IT TESTED MARGINAL. I CHECKED WITH A COUPLE VW DEALERSHIPS AND THEY BOTH TOLD ME I WOULD HAVE TO REPLACE THE RADIO. I JUST RECEIVED MY AFTERMARKET RADIO, WHICH I ORDERED AFTER HEARING HORROR STORIES OF REPLACING THE RADIO WITH AN OEM UNIT AND HAVING THEM GO BAD AGAIN THE NEXT TIME THE BATTERY WENT DEAD. I STILL HAVE THE OEM RADIO, AND WILL HANG ON TO IT FOR WHILE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217112February 6, 2008
ENGINE AND ENGINE COOLING
2002 TDI VW JETTA . HAD FOR 1.5 YEARS ENGINE BLEW AT 70K ON IT .. TOOK TO SEACOAST VW IN NH FIRST SAID MIGHT BE SLUDGE LATER SAID WAS A CHAIN THAT SLIPPED CAUSED ENGINE TO BLOW AND METAL PIECES TO BE THROUGHOUT. CALLED VW FIRST SAID I WOULD HAVE TO PAY FOR IT AND THEN SEND THEM RECEIPTS. WHEN NOT ABLE TO AFFORD THE THOUSANDS IT WOULD COST TALKED TO THEM AGAIN SPOKE TO ALICIA AT VW AND SHE CALLED SEACOAST VW IN NH THEN CALLED AND STATE IT WOULD BE COVERED. WENT ABOUT HAVING IT TOWED TO VW DEALERSHIP TO GET FIXED. WHEN CALLED AGAIN WAS TOLD WOULDN'T COVER IT BUT WOULD GIVE ME 1000 DOLLARS OFF THE PRICE OF THE REPAIR VALID FOR 30 DAYS .. ENGINE STILL BLOWN CAR STILL SITTING IN GARAGE BEEN TRYING TO GET FIXED SINCE APRIL OF 2007 .SEEMS TO BE A COMMON THING WITH VW THAT HAVE MAJOR ENGINE PROBLEMS WITHOUT LOTS OF MILEAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217134February 6, 2008
ELECTRICAL SYSTEM:IGNITION
UPON STARTING THE CAR, IT IDLED LOUDLY AND ROUGHLY. AFTER DRIVING FOR 2 MINUTES THE CAR BEGAN TO BUCK (AS IF THERE WERE MULTIPLE MINI STALLS WHILE DRIVING). WHEN THIS BUCKING/BUMPING BEGAN THE CHECK ENGINE LIGHT BEGAN TO FLASH. THE CAR WAS THEN DRIVEN TO A CAR DEALERSHIP SERVICE REPAIR SHOP WHERE IT WAS DETERMINED THAT THE IGNITION COIL HAD FAILED. THE OWNER, DESPITE TAKING VERY GOOD CARE OF THE CAR, WILL HAVE TO PAY TO GET THIS PART REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216651February 1, 2008
LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
THE TRUNK DOES NOT LATCH IN COLD WEATHER. WE TOOK THE CAR TO THE DEALER, BUT THEY SAID THAT THE PART IS ON NATIONAL BACKORDER. HAVE SEARCHED AROUND THE INTERNET AND THERE ARE HUNDREDS OF INSTANCES OF THIS PROBLEM IN THESE CARS NATIONWIDE. WHEN THE WEATHER GETS COLD, THE TRUNKS CANNOT BE CLOSED. VOLKSWAGEN KNOWS ABOUT THIS PROBLEM, BUT OUR CAR'S WARRANTY HAS EXPIRED AND THEY WANT US TO PAY TO HAVE IT FIXED ($190). IF IT IS A NATIONAL PROBLEM AND THEY HAVE SO MANY ORDERS THAT IT IS ON BACKORDER, SHOULDN'T THE TRUNKS BE RECALLED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217179January 31, 2008
EXTERIOR LIGHTING:HEADLIGHTS
2001 VOLKSWAGEN JETTA WITH A HAZE ON THE HEADLIGHT LENSES. CONSUMER STATES THAT THE HEADLIGHT ILLUMINATION HAS BECOME DARKER DUE TO THIS HAZE ON THE LENSES. SHE FEELS THAT THIS IS A SAFETY ISSUE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216648January 31, 2008
AIR BAGS
AIRBAG FAILURE LIGHT ON DASH CAME ON AT 65,000 MILES. I HAVE READ MANY REPORTS OF AN INTERNAL FAULT WITH THE FIRMWARE IN THE ORIGINAL FACTORY CRASH SENSOR, I THINK THE MANUFACTURE (VOLKSWAGEN) SHOULD RECALL AND REPLACE THESE DEFECTIVE SENSORS. THE AIRBAG MAY DEPLOY AT ANY TIME OR NOT DEPLOY IN A WRECK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216429January 29, 2008
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
MY 2004 JETTA HAS 51,000 MILES AND IS ONLY 3.5 YEARS OLD. THE AIR BAG/ SEAT BELT ALERT ICON CAME ON AND I BROUGHT THE CAR TO NEW COUNTRY VW IN GREENWICH CT. I WAS TOLD THAT THE PASSENGER SEAT BELT LATCH FAILED AND NEEDED TO BE REPLACED. I WAS CHARGED $140.00 FOR THIS VISIT AND WAS TOLD THAT THE REPAIR WOULD COST $425.00. THEY STATED THAT THE PART WAS ON A NATION WIDE BACKORDER AND THEY DID NOT KNOW WHEN THE PART WOULD BE IN THE USA. THE FACT THAT THERE WAS NO PART AVAILABLE IN THE ENTIRE US INDICATES TO ME THAT THERE IS A PROBLEM WITH THIS PART. A CRITICAL SAFETY COMPONENT LIKE SAFETY BELTS SHOULD NOT FAIL AFTER ONLY 3.5 YEARS AND SHOULD BE EXCLUDED FROM ANY LIMITED WARRANTY. ALSO BECAUSE OF THIS PARTS FAILURE I WAS TOLD THAT THE AIR BAG SYSTEM WOULD NOT WORK PROPERLY, WHICH IS ANOTHER SAFETY ISSUE. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216141January 26, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION FAILURE. REPORTED 15 FAULTS ON COMPUTER WHICH WENT ON DETECTED TWO MONTHS PRIOR. NO WARNING SIGNAL CAME ON TO NOTIFY DRIVER OF ENGINE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216140January 26, 2008
POWER TRAIN:CLUTCH ASSEMBLY
PREMATURE CLUTCH FAILURE AT 40,000 MILES. CAR AT DEALER FOR CLUTCH REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216025January 25, 2008
AIR BAGS:SIDE/WINDOW
WHILE DRIVING ON INTERSTATE, DRIVER SIDE AIRBAG DEPLOYED FOR NO REASON. THIS WAS NOT PRECEDED BY A POTHOLE, FLAT TIRE, SWERVE, OR ANY OTHER EVENT. DRIVER WAS HIT IN HEAD BY AIRBAG, BUT MANAGED TO CONTROL CAR AND BRING TO HALT IN BREAKDOWN LANE. ONLY DAMAGE TO CAR IS THE AIRBAG. NO OTHER VEHICLES INVOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215738January 23, 2008
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
BRAKE LIGHT SWITCH FAILED CAUSING BRAKES LIGHTS TO STAY ILLUMINATED EVEN WHEN THE CAR IS TURNED OFF AND THE KEY REMOVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215706January 22, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, AIR BAGS
I BOUGHT MY CAR LAST YEAR 02/15/2007, ITS A VOLKSWAGEN JETTA WOLFSBURG EDITION YR. 2007.. HERE ARE THE INCIDENTS WITH MY CAR: 1) 08/06/ 2007- HORN IS NOT WORKING. ACCORDING TO VW SERVICE MEN THEY FOUND A FAULTY SPIRAL SPRING VIA GFF TEST PLAN R&I DRIVER AIRBAG, STEERING WHEEL, COLUMN TRIM AND STEERING COLUMN ELECTRONICS CONTROL MODULE R&R SPIRAL SPRING AND PERFORMED BASIC SETTINGS DURING ROAD TEST AND CKL'D OK. 2) 08/06/ 2007- AIRBAG LIGHT INDICATOR IS ON. ACCORDING TO VW SERVICEMEN THEY FOUND A FAULT FOR THE DRIVER SIDE AIRBAG IGNITER RESISTANCE TOO HIGH AFTER UNPLUGGING THE COMPONENT AND REPLACING IT WITHIN A KNOWN GOOD ONE FOUND THAT THE VALUE IN THE MEASURE VALUE BLOCKS DIDN'T CHANGE AND CHECKING THE STEERING WHEEL CONTROL MOUDLECONNECTORS TO SEE IF THEY WERE DAMAGED THEY FIGURED IT COULD ONLY BE THE SPIRAL SPRING THAT IS FAULTY. ORDERED SPIRAL SPRING. 3)11/08/ 2007- PERFORMED RECALL Q-8 / INSPECT HEADLIGHTS 4) 01/08/2008- BREAK IS MAKING NOISE.. ACCORDING TO VW SERVICE MEN THEY CHECKED FOR NOISE FROM BRAKES, FOUND REAR BRAKE PADS WERE METAL TO METAL. REPLACED REAR BRAKE PADS AND ROTORS. FOUND E-BRAKES CABLES ADJUSTED TOO TIGHT ADJUSTED CABLES. FOUND REAR CALIPERS DRAGGING. REPLACED BAD CALIPERS AND PERFORMED TEST DRIVE. 4) 01/19/ 2008- WHEN I TURNED ON MY AIRCONDITIONER ON LAST SATURDAY, 01/19/ 2008 A SMOKED IS COMING OUT THROUGH MY RITE REAR TIRE AND IT SMELLS LIKE SOMETHING IS BURNING. I CALLED THE VW SERVICE THEY SAID I CAN COME IN ON MONDAY ANYTIME TO HAVE IT CHECKED. I DID COME IN YESTERDAY MONDAY, JANUARY 21, 2008 TO HAVE IT CHECKED ONE OF THE SERVICE MEN TEST DRIVE THE CAR WITH ME BUT THEN THERE IS NO SMOKE COMING OUT ANYMORE SO WHAT HE ADVISED ME TO DO IS JUST TAKE MY CAR WITH ME AGAIN AND IF IT HAPPENS AGAIN THEN COME BACK. HE JUST LOOK AROUND MY CAR AND THE HOOD AND DIDN'T FIND ANYTHING WRONG. MY CONCERNS IS I DON'T THINK AM SAFE DRIVING MY CAR ANYMORE BECAUSE I DON'T KNOW WHAT'S GOING HAPPEN NEXT, AND I THINK MY CAR WILL BE CONSIDERED AS A LEMON CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215551January 21, 2008
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, AIR BAGS:ON-OFF SWITCH ASSEMBLY, EQUIPMENT
AIR BAG LIGHT COMES ON AND STAYS ON IN THE VEHICLE UNTIL ENGINE IS STOPPED. THIS HAS BEEN GOING ON SINCE I PURCHASED THE VEHICLE BACK IN JULY OF 2007. THEY'VE RESET THE CODES, REPLACED THE SEATBELT BUCKLE AND RESET THE CONNECTORS THAT HAVE SOMETHING TO DO WITH THE AIRBAGS AND NOTHING HAS WORKED. I'VE TAKEN IT BACK TO THE ORIGINAL DEALER (WHERE I PURCHASED THE CAR) FOUR TIMES FOR THE SAME PROBLEM AND IT'S STILL NOT FIXED. I'VE CALLED VOLKSWAGEN OF AMERICA ABOUT THIS PROBLEM AND THEY'VE DONE NOTHING. THEY SUGGESTED I BRING IT BACK TO THE DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215472January 20, 2008
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING:ENGINE:DIESEL
I HAVE A 2002 JETTA GLS TDI. I AM CONSTANTLY REPLACING GLOW PLUGS. HAVE A COOLANT TEMP CODE READING FOR QUITE SOME TIME AND ALSO FUEL INJECTION PUMP, WHICH IS PROBABLY WHAT IS CAUSING GLOW PLUGS TO GO BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215407January 19, 2008
POWER TRAIN:CLUTCH ASSEMBLY
WAS EXITING THE HIGHWAY AND DEPRESSED THE CLUTCH. THE CLUTCH WENT TO THE FLOOR AND I WAS UNABLE TO SHIFT GEARS. I WAS ABLE TO GET THE VEHICLE IN NEUTRAL AND GET TO THE SIDE OF THE ROAD. I HAVE LEARNED THIS IS A COMMON PROBLEM WITH PREMATURE FAILURE OF CLUTCHES ON 2006 VOLKSWAGEN JETTA TDIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215447January 19, 2008
POWER TRAIN:CLUTCH ASSEMBLY
NO SYMPTOMS PRIOR TO FAILURE. WHILE EXITING FREEWAY, CLUTCH STOPPED OPERATING BETWEEN GEARS, WHILE DOWNSHIFTING. COULD NOT GET CAR BACK INTO GEAR AND HAD TO STOP IN MIDDLE OF MULTI LANE OFFRAMP, POINTING SLIGHTLY UPHILL. CLUTCH PEDAL WOULD COME ONLY HALF WAY UP. CLUTCH COULD NOT BE ENGAGED ENOUGH TO START ENGINE. AAA WAS CALLED AND ARRIVED AFTER 20 MINUTES, DURING WHICH TIME CAR REMAINED IN OFFRAMP. CAR WAS TOWED TO DEALER AND LEFT OVER LONG NEW YEAR'S WEEKEND. DEALER SERVICE DEPARTMENT INFORMED ME, ONCE THEY LOOKED AT IT, THAT THE CLUTCH HAD FAILED AND THAT I WOULD HAVE TO PAY FOR IT AS IT WAS OUT OF WARRANTY. I AGREED TO THE SERVICE SINCE THIS IS MY ONLY VEHICLE. I WAS CHARGED $1,863. FOR THE SERVICE, WHICH INCLUDED REPLACEMENT OF THE FLYWHEEL. I COMPLAINED THAT THE FLYWHEEL WAS PART OF THE ENGINE, AND SHOULD BE COVERED UNDER WARRANTY. I WAS DIRECTED TO CALL VOLKSWAGEN AND SUBMIT A COMPLAINT. I ASKED TO RETAIN THE PARTS SO THAT I COULD SEE WHAT HAD GONE WRONG. THE NEXT DAY, BEFORE CALLING VOLKSWAGEN, I DISCOVERED FROM AN INDEPENDENT SOURCE THAT VOLKSWAGEN HAS HAD A TECHNICAL SERVICE BULLETIN OUT ON THE CLUTCH SINCE NOVEMBER 2007. AFTER VERIFYING FROM THE PARTS THAT I WAS COVERED, I INFORMED THE DEALERSHIP. I HAVE BEEN TOLD THEY ARE CUTTING ME A CHECK TO REPAY WHAT I SPENT ON THE REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215314January 18, 2008
VISIBILITY:GLASS, SIDE/REAR
TL*THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. THE CONTACT ATTEMPTED TO ROLL DOWN THE WINDOW, BUT WAS UNSUCCESSFUL. WHILE DRIVING 30 MPH, THE CONTACT HEARD A LOUD NOISE AND REALIZED THAT THE DRIVER'S SIDE WINDOW HAD COME OUT OF THE FRAME. THE CURRENT AND FAILURE MILEAGES WERE 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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