Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10352574August 29, 2010
AIR BAGS:SIDE/WINDOW
I WAS DRIVING APPROXIMATELY FIVE MPH AS I LEFT MY HOME WHEN THE SIDE IMPACT AIRBAG DEPLOYED FOR NO REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352449August 28, 2010
ELECTRICAL SYSTEM, SEATS
DRIVERS HEATED SEAT ACTIVATED ON ITS OWN. CONTROL SWITCH ON DASH WAS SET AT 0, DRIVE RECEIVED MODERATE BURNS TO LEGS AND BUTTOCK. REMOVED FUSE AND TOOK VEHICLE TO DEALER. NOTHING FOUND, DEALER SUGGESTED IF THE SEAT HEATS UP AGAIN, BRING VEHICLE DIRECTLY TO THE DEALER, DO NOT SHUT IT OFF. BURNS ARE SIMILAR TO A BAD SUNBURN, SOME REDNESS, NO BLISTERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352400August 27, 2010
FUEL SYSTEM, GASOLINE
2000 VW JETTA BELONGING TO MY FRIEND [XXX], QUIT RUNNING IN HEAVY TRAFFIC. SHE COASTED OUT OF THE WAY AND HAD OTHER DRIVERS HELP PUSH IT TO A NEARBY PARKING LOT. ON INVESTIGATING THE PROBLEM, IT WAS FOUND THAT A SWITCH IN THE DRIVER'S DOOR FAILED, SHUTTING OFF THE FUEL PUMP. THE DOOR SWITCH NORMALLY TURNS ON THE FUEL PUMP WHEN THE DOOR IS OPENED AND IF THE CAR IS STARTED WITHOUT OPENING THE DRIVER'S DOOR THE "IMMOBILIZER" SECURITY SYSTEM SHUTS OFF THE FUEL PUMP. THE SWITCH FAILED WHILE [XXX] DROVE HOME FROM WORK AND FUEL WAS SHUT OFF TURNING OFF THE ENGINE.[XXX] AND THE PEOPLE THAT HELPED PUSH THE CAR WERE ENDANGERED BY HAVING TO GET OUT OF THEIR CARS IN THE HEAVY TRAFFIC. CAR DESIGNS NEED TO BE REVIEWED FOR FAULT TOLERANCE SO THAT MINOR COMPONENTS LIKE DOOR SWITCHES DON'T CAUSE THE CAR ENGINE TO STOP. ALSO IF THE CAR WERE HIT IN THE DOOR, IT WOULD OPEN THE SWITCH CAUSING FUEL PUMP TO TURN ON POSSIBLY FEEDING LARGE QUANTITIES OF GASOLINE UNDER A DAMAGED CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352434August 27, 2010
VEHICLE SPEED CONTROL, STEERING, FUEL SYSTEM, DIESEL, POWER TRAIN:DRIVELINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
2010 VW SPORTWAGON DSG STALLED AT TRAFFIC SIGNAL. HD TO SHIFT INTO PARK AND TURN IGNITION OFF LOCKING STEERING WHEEL, AND THEN BACK ON TO RESTART ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351657August 25, 2010
POWER TRAIN:MANUAL TRANSMISSION
THE DMF FLYWHEEL ON 2006 VOLKSWAGEN JETTA TDI COMES APART. MINE SEPARATED AND WAS SCRAPING SO I STOPPED DRIVING IT UNTIL I RECEIVED THE NEW FLYWHEEL AND CLUTCH. IT STARTED WITH A SCRAPING SOUND THAT HAPPENED MORE FREQUENT EVERYDAY AND A LITTLE LOUDER. AFTER 5 DAYS I REALIZED IT WAS COMING FROM THE FLYWHEEL. THERE ARE NUMEROUS PROBLEMS WITH THESE I HAVE FOUND ON FREDS TDI PAGE. MOST WERE FROM A DIFFERENT FLYWHEEL MANUFACTURER AND I WAS SURPRISED TO SEE MINE WAS MADE BY SACHS THESE CAN CAUSE SERIOUS DAMAGE TO A VEHICLE IF IT BREAKS APART. THIS CAR SEEMS REALLY WELL MADE AND IS ALOT OF FUN TO DRIVE. I HAVE BEEN REAL HAPPY WITH IT BUT THINK THIS SHOULD NOT HAVE HAPPENED AND COULD BE DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352109August 25, 2010
FUEL SYSTEM, DIESEL
LETTER TO THE ADMINISTRATOR FROM CONGRESSMAN ON BEHALF OF CONSTITUENT EXPRESSING HER CONCERNS ABOUT THE MALFUNCTION OF THE VW JETTA TDI DIESEL AUTOMOBILES (REPLY TO SCOTTSDALE, AZ OFFICE). *KB 2009 VOLKSWAGEN JETTA. THE CONSUMER STATED THERE WAS A GROWING CONCERN ABOUT THE HIGH PRESSURE FUEL PUMPS ON VOLKSWAGEN NEW CLEAN DIESEL TDI VEHICLES. VEHICLES ARE RANDOMLY SUFFERING CATASTROPHIC FUEL SYSTEM FAILURE THAT REQUIRES UP TO 10,000 IN REPAIRS. THE CONSUMER STATED HE EXPERIENCED THE EXACT FAILURE AS SO MANY OTHERS HAVE. THE CONSUMER WAS INFORMED BY VW THAT THE FAILURE RESULTED FROM CONTAMINATED FUEL AND THEY WOULD NOT COVER THE COST. THE CONSUMER WAS INFORMED, METAL SHAVINGS WERE FOUND IN THE FUEL PUMP WHICH INDICATED REGULAR GAS WAS PLACED IN THE VEHICLE. THE CONSUMER THEN PRODUCED ALL OF THE DIESEL RECEIPTS AND THEN VW STATED MAYBE IT WAS BAD GAS THAT CONTAINED WATER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351260August 23, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 25 MPH WHEN THE VEHICLE ABNORMALLY DECELERATED AND WOULD NOT RESPOND TO THE CONTACT'S ATTEMPTS TO DRIVE FORWARD OR IN REVERSE. THE CONTACT WAS UNABLE TO MOVE THE VEHICLE AND IT WAS TOWED TO AN AUTHORIZED DEALER. THE DEALER ADVISED THAT THE TRANSMISSION WOULD NEED REPLACING. A DIAGNOSTIC WAS PERFORMED BUT PRODUCED NO FAILURE CODES. THE MANUFACTURER OFFERED TO COVER ONE HALF OF THE REPAIR COSTS. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350694August 19, 2010
VEHICLE SPEED CONTROL
I WAS PULLING INTO A PARKING SPACE WITH A NEW 2010 WOLFSBURG JETTA I HAD MY FOOT ON THE BRAKE WHEN IT ACCELERATED UNEXPECTEDLY OVER A DECORATIVE DIVIDER. THE CAR DID NOT RESPOND TO REPEATED ATTEMPTS TO STOP IT. I USED TWO FEET AND WAS LITERALLY OFF MY SEAT TRYING TO CONTROL THE CAR. IT FINALLY STOPPED. I WAS LUCKY NO PEDESTRIANS OR MYSELF AND PASSENGER WAS INJURED. VW SUPPOSEDLY CHECKED THE CAR AND SAID IT IS OPERATIONAL; HOWEVER AT THE FIRST THEY SAID MANY CODES CAME UP BUT NO ONE WOULD TELL ME WHAT THE CODES WERE. THIS CAR HAD 345 MILES AND I THINK IT IS UNSAFE TO DRIVE THE COMPUTER OVER RODE WHAT I WAS WANTING THE CAR TO DO. UPDATED IVOQ 09/08/10 *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10350541August 19, 2010
POWER TRAIN:MANUAL TRANSMISSION, FUEL SYSTEM, DIESEL
2010 JETTA TDI MANUAL TRANSMISSION--CLUTCH STALLS DANGEROUS DUE TO NEW CLUTCH RESPONSE COMBINED WITH DIESEL TURBO LAG. WHEN I PURCHASED MY NEW CAR, THE SALESMAN AT VW OF LANGHORNE, PA, WAS CERTAIN THAT I WOULD "KILL THE CLUTCH" ON THE FIRST DRIVE AS HAD ALL OTHER PEOPLE WHO PURCHASED A MANUAL 2010 TDI. THE CLUTCH RESPONSE IS SOMEHOW DIFFERENT THAN ANY OTHER CAR AND AFTER ADDING THE "DIESEL TURBO LAG," IT MAKES FOR A DANGEROUS FIRST ACCELERATION. TO MY SALESMAN'S SURPRISE, I DID NOT STALL THE CAR WHEN I DROVE IT OFF THE LOT. HOWEVER, I HAVE SINCE STALLED IT SEVERAL TIMES IN TRAFFIC. WHEN THE CLUTCH STALLS, DRIVER MUST COMPLETELY TURN OFF IGNITION AND TURN IT BACK ON BEFORE ATTEMPTING TO CLUTCH-DRIVE AGAIN. THIS IS A KNOWN ISSUE AMONG 2010 MANUAL TDI OWNERS AND ONE FREQUENTLY DISCUSSED BECAUSE IT IS VERY DANGEROUS. SOME OWNERS ON "TDI CLUB" LIST SERVER ARE CHANGING OUT THEIR OWN CLUTCHES TO STAY ALIVE. I AM AN EXCELLENT "STICK" DRIVER WITH 25 YEARS EXPERIENCE IN MANY VEHICLES. SOMETHING NEEDS TO BE DONE ABOUT THIS CLUTCH ISSUE BEFORE PEOPLE GET KILLED. IT'S NOT MY DRIVING PROBLEM OR MY PARTICULAR CAR'S PROBLEM--IT IS A PROBLEM WITH ALL 2010 MANUAL TDI CLUTCH STARTS. I CANNOT LET ANYONE ELSE DRIVE MY CAR, EVEN MY OWN HUSBAND (WHO DRIVES A 2003 MANUAL TDI GOLF), BECAUSE I AM AFRAID HE WILL GET KILLED PULLING OUT IN TRAFFIC AS CLUTCH STALLS ARE FREQUENT WITH THE 2010 MANUAL TDI JETTA MODEL--EVEN AFTER YOU GET USED TO IT. I PREVIOUSLY OWNED A 2001 MANUAL TDI JETTA AND DROVE IT FOR 10 YEARS WITH NO CLUTCH COMPLAINTS. I STALL THE 2010 CLUTCH AT LEAST ONCE PER DAY. WHEN MY HUSBAND HAS ATTEMPTED TO DRIVE IT, HE STALLED IT FIVE TIMES IN A ROW THE FIRST DRIVE, AND IN SUBSEQUENT DRIVES STALLS IT EVERY OTHER PULL OUT. THE PROBLEM IS MOST DANGEROUS WHEN LEAVING A DRIVEWAY, PARKING LOT, OR MAKING A LEFT TURN WITH WHAT WOULD NORMALLY BE ENOUGH SPACE IN THE FLOW OF TRAFFIC, BUT WHAT IS NOT ENOUGH WHEN THE CLUTCH STALLS THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350333August 18, 2010
STRUCTURE:FRAME AND MEMBERS
THE 2006 JETTA GLI HEADLINER FABRIC IS HAVING SHRINKAGE AND FALLING OFF. THE CAR INTERIOR LOOKS UGLY THE VW DEALER IS CHARGING $1100.00 TO CHANGE THE WHOLE HEADLINER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350411August 18, 2010
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT WAS REVERSING 5 MPH FROM A RESIDENTIAL DRIVEWAY WHEN THE EPS AND MALFUNCTION INDICATOR WARNING LIGHTS ILLUMINATED ON THE DASHBOARD. THE DEALER ADVISED THERE WAS A DEFECT IN THE ELECTRICAL WIRING AND RE-ROUTED THE WIRING. ON A SEPARATE OCCASION WHILE ATTEMPTING TO START THE VEHICLE, THE STEERING WHEEL LOCKED AND THE CONTACT WAS UNABLE TO TURN THE KEY IN THE IGNITION. AFTER SEVERAL ATTEMPTS, SHE WAS ABLE TO START THE VEHICLE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE AND THERE WERE NO REPAIRS. THE FAILURE RECURRED THREE TIMES. AT A LATER DATE, WHILE SITTING IDLE WITH THE BRAKE DEPRESSED, THE VEHICLE BEGAN TO ROLL AWAY. THE CONTACT THEN ADDED MORE PRESSURE TO THE BRAKE PEDAL BUT THE VEHICLE DID NOT STOP. THE VEHICLE WAS SHIFTED INTO PARK BUT TO NO AVAIL. THE CONTACT THEN UTILIZED THE EMERGENCY BRAKE BUT THE VEHICLE CONTINUED TO ROLL, GRADUALLY COMING TO A STOP BEFORE LIGHTLY CRASHING INTO ANOTHER VEHICLE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE APPROXIMATELY 4,500. UPDATED 11/16/10. *LJ
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10349433August 15, 2010
ELECTRICAL SYSTEM
(PRIOR INCIDENT) 05/27/08 AT 32K MILES ALTERNATOR HARNESS BURNED AND MELTED FUSE PANEL (WHILE CAR OPERATING AT LOW SPEED RETURNING HOME FROM LOCAL TRIP). FUSE FAILED TO PREVENT OVERHEATING OF TERMINAL CONNECTOR ON ALTERNATOR HARNESS AT FUSE PANEL. CURRENT INCIDENT: 08/06/10 AT 47K MILES THE ALTERNATOR HARNESS THAT HAD BEEN REPLACED AT 32K MILES BURNED AND MELTED FUSE PANEL AGAIN, AND ALTERNATOR WAS ALSO DAMAGED REQUIRING REPLACEMENT (CAR FAILED TO START AT HOME AFTER BEING PARKED OVERNIGHT). FUSE AGAIN FAILED TO PREVENT OVERHEATING OF TERMINAL CONNECTOR ON ALTERNATOR HARNESS AT FUSE PANEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348953August 12, 2010
STRUCTURE, VISIBILITY
TL*THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. DURING MODERATE TO HEAVY RAINY WEATHER CONDITIONS LARGE AMOUNTS OF WATER FLOWED ONTO THE WINDSHIELD DUE TO THE DESIGN OF THE ROOF. THE DESIGN OF THE WINDSHIELD WIPERS ALSO FORCED LARGE AMOUNTS OF WATER INTO THE VIEWING RANGE OF THE DRIVER. THE MANUFACTURER WAS NOTIFIED AND INFORMED HIM THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 1,754. UPDATED 10/26/10. *LJ UPDATED 10/26/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348971August 12, 2010
ENGINE AND ENGINE COOLING, POWER TRAIN, FUEL SYSTEM, GASOLINE, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL*THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE VEHICLE EXPERIENCED VARIOUS RECURRING FAILURES SINCE THE DATE IT WAS PURCHASED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON NUMEROUS OCCASIONS WHERE THE BATTERY WAS REPLACED, THROTTLE VALVES WERE CLEANED, THE RECIRCULATION VALVE WAS REPLACED, THE ENGINE FAN CONTROL MODULE WAS REPLACED, THE FUEL PRESSURE SENSOR WAS REPLACED, THE CRANK CASE BREEDER VALVE WAS REPLACED, THE HIGH PRESSURE FUEL PUMP WAS REPLACED, AND THE CAM SHAFT FOLLOWER WAS REPLACED. THE VEHICLE WAS ALSO REPAIRED UNDER THE RECALL 09V164000, POWER TRAIN DRIVELINE, DRIVESHAFT AND HAD THE SUNROOF DRAINED DUE TO WATER LEAKAGE. THE FAILURE MILEAGE WAS 16,257 AND THE CURRENT MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349045August 12, 2010
AIR BAGS:SIDE/WINDOW
MY HUSBAND WAS DRIVING ON ROUTE 87 IN NEW YORK WHEN WITHOUT WARNING THE DRIVERSIDE AIRBAGS IN OUR 2003 JETTA DEPLOYED WITHOUT WARNING. NO LIGHTS WHERE ON OR ANY IMPACT OR CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349076August 12, 2010
ENGINE AND ENGINE COOLING
1-HALLMARK COOLSPRINGS VOLKSWAGEN IN NASHVILLE TENNESSEE USED IMPROPER OIL IN MY 2009 JETTA TDI. I DID NOT DISCOVER THIS UNTIL AFTER THE IMPROPER OIL HAD BEEN IN THE VEHICLE FOR OVER 7000 MILES. THIS IS DOCUMENTED ON THEIR SERVICE REPORT. THE VW TECHNICAL SUPPLEMENT ENTITLED: 'JETTA, JETTA SPORTWAGEN EQUIPPED WITH TDI ENGINE, MODEL YEAR 2009' WHICH WAS INCLUDED IN THE OWNER'S MANUAL OF THIS VEHICLE STATES:'IF YOU USE ENGINE OIL THAT DOES NOT EXPRESSLY CONFORM TO VOLKSWAGEN OIL STANDARD 507.00, VERY SERIOUS AND VERY EXPENSIVE DAMAGE TO YOUR VEHICLE'S ENGINE WILL OCCUR.' IT GOES ON TO STATE: 'FAILURE TO USE ENGINE OIL FOR YOUR DIESEL ENGINE THAT CONFORMS TO VOLKSWAGEN OIL STANDARD 507.00 CAN CAUSE ENGINE FAILURE ON THE HIGHWAY THAT CAN CAUSE A CRASH AND SERIOUS PERSONAL INJURY.' 2-NOW I HAVE NO ALTERNATIVE BUT TO DRIVE THE CAR, PARANOID THAT WHAT THE OWNER'S MANUAL SAYS WILL HAPPEN TO HAPPEN AND HOPE THE ENGINE DOES NOT LOCK UP AND CAUSE ME TO WRECK AND HURT MYSELF AND/OR SOMEONE ELSE. 3)- VOLKSWAGEN OF AMERICA WILL NOT HELP DO ANYTHING ABOUT THIS AND NEITHER WILL HALLMARK VOLKSWAGEN. THEY BASICALLY SAY TO DISREGARD THE OWNERS MANUAL - I BELIEVE THEY ARE IN VIOLATION OF THE MAGNUSON MOSS ACT IF THE OIL SPECIFIED IN THE OWNERS MANUAL DOESN'T REALLY HAVE TO BE USED TO AVOID ENGINE DAMAGE, RESULTING IN A VEHICLE ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348438August 10, 2010
STRUCTURE
FABRIC HEADLINER ON INTERIOR ROOF OF 2006 VW JETTA IS SEPARATING, SAGGING DOWN SO THAT I CANNOT SEE OUT OF REARVIEW MIRROR. APPARENTLY THIS IS COMMON DEFECT W/THE CAR- THE GLUE SEPARATES AFTER ONLY A FEW YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348547August 10, 2010
SERVICE BRAKES, HYDRAULIC
2010 VOLKSWAGEN JETTA TDI SEDAN. THE VEHICLE WAS TAKEN TO THE DEALER FOR ROUTINE MAINTENANCE. THE SERVICE CONSULTANT SAID THE REAR BRAKES NEEDED TO BE REPAIRED AND THAT THIS WAS NORMAL FOR THIS VEHICLE. THIS IS NOT NORMAL FOR ANY VEHICLE. A BASIC UNDERSTANDING OF PHYSICS TELLS YOU THE FRONT BRAKES DO THE MAJORITY OF DECELERATING A VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348276August 9, 2010
POWER TRAIN
WHILE THE CAR IS IN THE "DRIVE" POSITION I CAN TURN OFF THE CAR AND TAKE THE KEY OUT OF THE IGNITION. THIS ALLOWS THE CAR TO ROLL FREELY IF ON ANY SORT OF A SLOPE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348345August 9, 2010
AIR BAGS:SIDE/WINDOW
AIRBAG WARNING LIGHT WENT ON YESTERDAY. I PLAN TO HAVE IT REPAIRED THIS WEEK. HOWEVER, THIS IS THE THIRD TIME THIS YEAR I HAVE SEEN THE AIRBAG WARNING LIGHT GO ON. THE TWO PREVIOUS TIMES WERE EACH REPAIRED, ON 16 JUNE 2010 AND 24 JUNE 2010. AT THE TIME OF EACH OF THOSE TWO PRIOR REPAIRS, I WAS INFORMED THAT A SENSOR HAD FAILED AND THAT THE FRONT PASSENGER AIRBAG WAS THUS DISABLED. THIS MEANS THAT A VITAL SAFETY COMPONENT FAILED TWICE THIS YEAR AND POSSIBLY A THIRD TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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