Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10354642September 9, 2010
FUEL SYSTEM, DIESEL
PULLING OUT OF A SHOPPING CENTER WHEN I FELT A LOSS OF POWER IN MY 2009 JETTA TDI. CAR FINALLY STOPPED ABRUPTLY AND WAS TOWED INTO THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354750September 9, 2010
ENGINE AND ENGINE COOLING:ENGINE
2010 VOLKSWAGEN JETTA REPEATEDLY SHUTS OFF WHILE DRIVING. POWER AND ACCESSORIES WORK (AC, RADIO) BUT ENGINE WILL NOT RESTART UNLESS CAR IS PLACED IN PARK AND KEY IS TURNED OFF AND THEN ON AGAIN. ATTEMPTING TO RESTART THE ENGINE WITH THE TRANSMISSION IN NEUTRAL DOES NOT WORK. THIS HAS HAPPENED WHILE ACCELERATING, WHILE STOPPED AND AFTER SUDDEN BRAKING. TWICE ON THE FREEWAY (EST SPEED 65 MPH) AND ONCE WHEN STOPPED WHILE GOING DOWNHILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354590September 8, 2010
FUEL SYSTEM, DIESEL
2009 VW JETTA TDI HESITATES SEVERELY WHEN ACCELERATING QUICKLY FROM SLOW MOVEMENT, SUCH AS WHILE TURNING LEFT IN HEAVY TRAFFIC FROM THE CENTER TURN LANE. WE HAVE HAD SEVERAL NEAR CRASHES FROM THIS VERY SITUATION. THE CAR HAS BEEN TO THE DEALER 3 TIMES FOR THIS PROBLEM. THE DEALER FINDS NOTHING WRONG AND NO ISSUES SHOW UP ON THE COMPUTER. I BOUGHT THE CAR NEW. IT NOW HAS 13,000. MILES ON IT. PEOPLE ON THE TDI CLUB FORUM SUGGEST THERE IS A PROBLEM WITH THE DSG TRANSMISSION. I DON'T KNOW WHAT IS WRONG, JUST THAT IN CERTAIN SITUATIONS WHEN YOU NEED TO ACCELERATE QUICKLY THE CAR JUST DOESN'T GO. I ACTUALLY FIND MYSELF PUMPING THE GAS TO TRY TO GET IT GOING. I AM AFRAID THAT SOONER OR LATER SOMEONE IS GOING TO HAVE A CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354413September 8, 2010
FUEL SYSTEM, DIESEL
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA DIESEL. WHILE DRIVING WITH THE CRUISE CONTROL SET AT 65 MPH THE WARNING LIGHT ILLUMINATED AND THE CRUISE CONTROL DEACTIVATED CAUSING THE VEHICLE TO SLOW DOWN. THE SECOND FAILURE OCCURRED WHEN HE MERGED INTO THE INTERSECTION AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHO CONFIRMED THAT THE FAILURE CODE WAS ASSOCIATED WITH THE HIGH PRESSURE FUEL PUMP WHICH CONTAMINATED THE FUEL SYSTEM. THE VEHICLE WAS TAKEN TO A DEALER OUT OF THE AREA FOR FURTHER EXAMINATION. THE MANUFACTURER FILED REPORT 100295867. THE FAILURE AND THE CURRENT MILEAGES WERE 51,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354314September 8, 2010
SERVICE BRAKES, HYDRAULIC
2000 VOLKSWAGEN JETTA. CONSUMER WRITES REGARDING FAULTY DESIGNED SYSTEM IN JETTA *TGW THE CONSUMER STATED THE VEHICLE HAS A DEFECTIVE BRAKE SYSTEM AND THE DEALER TRIED TO COVER IT UP BY PUTTING NEW BRAKES ON THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354434September 8, 2010
FUEL SYSTEM, DIESEL
ON JULY 25, 2010, WHILE WE WERE OUT OF TOWN, THE 2009 VW JETTA INCURRED A MAJOR ENGINE MALFUNCTION. THE MECHANIC IN THE LOCAL AREA DIAGNOSED THE PROBLEM AS CONTAMINATED FUEL BUT COULD NOT MAKE THE REPAIR. THE CAR WAS TOWED BACK TO CHARLOTTE WHERE IT WAS DETERMINED THAT THE HIGH PRESSURE FUEL PUMP FAILED AND IN ITS FAILURE DAMAGED BEYOND REPAIR THE FUEL INJECTORS. THE MECHANIC IN CHARLOTTE PERFORMED EXTENSIVE REPAIRS, INCLUDING THE FUEL PUMP AND INJECTORS. THE CAR WAS RETURNED TO ME ON SEPTEMBER SEPTEMBER 2, 2010. ON SEPTEMBER 7, 2010, ON ANOTHER OUT-OF-TOWN TRIP, THE ENGINE MALFUNCTIONED AGAIN, AND WITH THE EXACT SAME SYMPTOMS AS OCCURRED DURING THE FIRST INCIDENT. THE CAR WILL BE TOWED BACK TO CHARLOTTE, TO CAROLINA VW, A VW DEALER. THE MECHANIC WHO PERFORMED THE REPAIRS BELIEVE THAT THE MECHANICAL FAILURE IS ROOTED IN A DESIGN FLAW WITH THE MECHANICAL PUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354508September 8, 2010
FUEL SYSTEM, DIESEL
VEHICLE STALLED IN MIDDLE OF A CROSSROAD ON A BUSY HIGHWAY AND WOULD NOT RESTART. PUSHED OUT OF INTERSECTION AND CALLED AAA FOR TOW TO DEALER. DEALER REPORTED HPFP CATASTROPHIC FAILURE DUE TO CONTAMINATED FUEL. $8-10K TO REPAIR, OVER HALF VALUE OF 2009 CAR. VEHICLE WAS VW JETTA TDI. 27 DAYS LATER REPAIR STILL AWAITING PARTS BECAUSE OF HIGH DEMAND FROM MULTIPLE FAILURES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354074September 7, 2010
FUEL SYSTEM, DIESEL
ON AUGUST 6, 2010, WHILE DRIVING ON THE FREEWAY AT ABOUT 65MPH, THE GLOW PLUG LIGHT ON MY 2009 DIESEL JETTA SPORTWAGON BEGAN TO FLASH. THE CAR LOST POWER AND I EXITED THE FREEWAY AND CAME TO A STOP. THE CAR STALLED AND COULD NOT BE RESTARTED. IT WAS TOWED TO THE DEALERSHIP WHERE I BOUGHT IT. I WAS TOLD THE HIGH PRESSURE FUEL PUMP HAD FAILED AND THAT THERE WERE METAL FILINGS IN IT AND THAT THESE FILLINGS HAD BEEN DISPERSED TO OTHER ASPECTS OF MY FUEL SYSTEM. IT WAS INITIALLY BLAMED ON FUEL CONTAMINATION, BUT FURTHER ANALYSIS OF THE FUEL DID NOT SHOW ANY SIGNIFICANT CONTAMINATION. THE EXPENSIVE REPAIR WAS FINALLY PAID BY THE VW WARRANTY. THIS ENTIRE INCIDENT CAN BE MUCH MORE EXTENSIVELY DOCUMENTED IF THIS IS NEEDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354174September 7, 2010
FUEL SYSTEM, DIESEL
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 30 MPH THE VEHICLE STALLED AND A CHECK ENGINE LIGHT ILLUMINATED ON THE DASHBOARD. THE VEHICLE WOULD NOT START AND IT WAS TOWED TO AN AUTHORIZED DEALER WHERE HE WAS INFORMED THAT THE ENTIRE FUEL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354342September 7, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
1. THE DSG TRANSMISSION IN MY JETTA SPORT WAGON WAS UN SAFELY LURCHING FORWARD AND SHIFTING HARSHLY FROM DAY ONE. 2. THE FAILURE HAPPENED WHEN TRYING TO MERGE ONTO THE FREEWAY AND IT WOULD NOT SHIFT AND WAS SLOWING AS IF SOMETHING WAS WRONG. AFTER TURNING OFF THE VEHICLE, I TRIED TO START IT AGAIN HOPING IT WOULD RESET. THE TRANSMISSION WAS LOCKED AND THE CAR WOULD NOT MOVE. 3. I AM WAITING FOR PARTS TO ARRIVE FROM GERMANY BUT STILL DO NOT HAVE THE CAR BACK AND TO BE HONEST, DON'T WANT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354361September 7, 2010
FUEL SYSTEM, OTHER, FUEL SYSTEM, DIESEL
MY 2009 JETTA TDI SPORTWAGEN STALLED AT AN EXIT RAMP AND I ASSUMED I'D LET THE CLUTCH SLIP. WHEN I TURNED IT BACK ON, THE CHECK ENGINE LIGHT CAME ON. AFTER PARKING AND BEING AWAY FROM THE CAR FOR A COUPLE HOURS, THE LIGHT DIDN'T COME BACK ON. A WEEK OR SO LATER, THE SAME SEQUENCE OF EVENTS HAPPENED AND, SINCE THE CAR WAS DUE FOR ITS 30K SERVICE, I TOOK IT TO THE DEALER TO BE CHECKED OUT. THEY HOOKED IT UP TO THE DIAGNOSTICS AND SAID IT NEEDED A SOFTWARE UPDATE, WHICH THEY DID. I PICKED THE CAR UP THE NEXT DAY, AND ON THE WAY HOME FROM THE DEALER, THE ENGINE DIED AND THE CHECK ENGINE LIGHT CAME ON, AGAIN. I TOOK IT BACK TO THE DEALER, WHERE THEY RAN THE DIAGNOSTICS ONCE MORE, AND SAID IT WAS A FAULTY SENSOR, SO THEY REPLACED THE SENSOR. THE NEXT DAY, THE LIGHT WAS BACK ON. THE THIRD TIME I TOOK THE CAR IN, I REALIZED THE CONNECTION BETWEEN THE ENGINE STALLS, AND THE CHECK ENGINE LIGHT, AND TOLD THAT TO THE SERVICE ASSOCIATE. AFTER CHECKING THINGS OUT, THEY CALLED AND SAID THEY WOULD BE KEEPING IT FOR AT LEAST A WEEK, BECAUSE THEY'D FOUND METAL BITS IN THE FUEL SYSTEM, AND HAD ORDERED PARTS TO REPLACE THE ENTIRE SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354353September 7, 2010
FUEL SYSTEM, DIESEL
DRIVING ON BUSY STREET WHEN I HEARD A CHIME & A PIGTAIL SHAPED LIGHT STARTED FLASHING ON DASHBOARD. VEHICLE STALLED IN MIDDLE OF STREET. VW SENT A TOW TRUCK & TOWED VEHICLE TO NEAREST DEALER. I WAS TOLD THE FUEL PUMP HAD COME APART & METAL FLAKES MAY BE THROUGHOUT THE ENTIRE FUEL SYSTEM. VEHICLE WAS REPAIRED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353996September 6, 2010
ELECTRICAL SYSTEM
I DRIVE A 2007 JETTA WOLFSBERG. IN APRIL 2010 I WAS LEAVING FOR WORK AND THE CAR WOULDN'T START. MY HUSBAND WENT OUT AND IT STARTED FOR HIM. NO WARNING LIGHTS WERE ON. A WEEK LATER THE CAR'S ENGINE JUST DIED WHILE TRAVELING 60MPH ON THE FREEWAY AND WOULD NOT START. TOWED TO DEALERSHIP WHERE THEY CHECKED ALL THE WIRING HARNESSES AND OVERLAID A WIRE. ONE DAY AFTER RECEIVING THE CAR BACK I HAD TROUBLE STARTING IT AGAIN. REPORTED THIS TO DEALERSHIP SERVICE. TWO DAYS LATER THE ENGINE DIED WHILE DRIVING DOWN A RESIDENTIAL STREET AND WOULD NOT START. NO WARNING LIGHTS WERE ON. TOWED BACK TO SERVICE WHERE THEY HAD A VW ENGINEER LOOK AT THE CAR. THEY ENDED UP REPLACING THE COMPUTER IN THE CAR. ALL SERVICE WAS COVERED UNDER WARRANTY. I HAVE NOT HAD ANY PROBLEMS SINCE THE COMPUTER WAS REPLACED. I AM REPORTING THIS BECAUSE OF AN ARTICLE MY AUNT SENT TO ME. THE ARTICLE SAID THE GOVERNMENT IS INVESTIGATING THE SAME PROBLEM WITH OTHER VW MODELS (STALLING, LOSS OF POWER AND ENGINE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354014September 6, 2010
FUEL SYSTEM, DIESEL
2010 JETTA TDI STALLS WHEN STARTING OUT. MOSTLY OCCURS IN 1ST GEAR AND SOMETIMES 2ND GEAR IF SLOWING DOWN (TO TAKE A TURN FOR EXAMPLE). IT SEEMS AS IF IT NEEDS TO BE GIVEN AN EXTRA SURGE OF FUEL BY DEPRESSING THE GAS PEDAL MORE THAN USUAL IN ORDER TO GET PAST THIS POINT. I HAVE BEEN DRIVING A MANUAL FOR 15 YEARS - 4 OF THEM JETTAS - AND HAVE NEVER ENCOUNTERED THIS KIND OF 'PLAY' IN THE CLUTCH. THIS MAKES FOR AN INCREDIBLY DANGEROUS SITUATION WHEN PULLING OUT ONTO A HIGHWAY WITH ONCOMING TRAFFIC. EVEN KNOWING THE POTENTIAL FOR STALLING AND COMPENSATING, I STILL STALL AT LEAST ONCE A WEEK. I'M NOT SURE IF VW HAS ACKNOWLEDGED THIS AS A SERIOUS PROBLEM YET, BUT I WOULD HOPE IT IS INVESTIGATED AND THAT A FIX IS MADE KNOWN ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354025September 6, 2010
VISIBILITY
THE WIPER BLADES LEAVE A UNBEARABLE STREAK RIGHT IN MY LINE OF SIGHT WHILE DRIVING MY 2008 JETTA WOLFSBURG. THE WINDSHIELD IS OUT OF CONTOUR FOR THE FACTORY WIPER BLADES. BOTH SIDES LEAVE STREAKS THAT ARE A DISTRACTION TO MY DRIVING ESPECIALLY IN RAINY WEATHER AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354053September 6, 2010
FUEL SYSTEM, DIESEL
WHEN PULLING OUT FROM A STOP, THE CAR WILL OCCASIONALLY STUTTER AS IF IT IS ABOUT TO STALL (HASN'T STALLED YET) AND THE ENGINE ALMOST SHUTS OFF. THIS HAS HAPPENED OFF AND ON FOR ABOUT A YEAR. CURRENTLY HAVE 60K MILES ON THE CAR, GUESSING THE ISSUE BEGAN AROUND 30-40K. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353887September 4, 2010
FUEL SYSTEM, DIESEL
HIGH PRESSURE FUEL PUMP FAILURE CAUSED CAR TO STALL AT HIGHWAY SPEED, ~68 MPH. PULLING OFF FREEWAY WITH DEAD CAR CAUSED A MINOR FENDER BENDER. BEING TOLD FUEL SYSTEM REPAIR IS $8700 BUT WILL LIKELY BE COVERED UNDER WARRANTY. I WISH TO REMAIN ANONYMOUS. 2010 VW JETTA TDI SPORTWAGEN, DSG TRANSMISSION, 3292 MI. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10353639September 3, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WE HAVE A 2002 VOLKSWAGEN JETTA WITH THE 1.8T ENGINE AND THE TRANSMISSION IS FAILING. AT TIMES IT HAS GOTTEN STUCK IN FIRST GEAR WHILE ON THE HIGHWAY. IT ALSO SLIPS BETWEEN SECOND AND THIRD GEAR CAUSING THE CAR TO LOSE ALL POWER. IN GENERAL, IT HAS BEEN A DANGER TO DRIVE ON THE HIGHWAY AND YOU CANNOT GET OUT OF THE RIGHTHAND LANE BECAUSE YOU NEED TO BE ABLE TO PULL QUICKLY TO THE SIDE IN CASE OF A RAPID DOWNSHIFT OR LOSS OF POWER WHILE IT CAN'T FIND THE GEAR. VW REPAIR SHOP SAYS IT IS A KNOWN PROBLEM WITH THIS TRANSMISSION (09A) AND THAT VOLKSWAGEN HAS REFUSED TO DEAL WITH IT. THE REPAIR COST FOR A NEW TRANSMISSION IS $5K! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353655September 3, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL*THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. WHILE DRIVING 40 MPH THERE WAS A WARNING LIGHT THAT ILLUMINATED STATING THERE WAS A FAILURE WITH THE VEHICLE. SHE DROVE THE VEHICLE TO THE DEALER WHO STATED THAT THE LIGHT THAT ILLUMINATED WAS AN ENGINE LIGHT. HE WAS TOLD THAT THE RADIATOR COOLING FAN NEED TO BE REPLACED. THE DEALER REPLACED BOTH FANS FOR $975 AT HER EXPENSE. THE FANS WERE NOT UNDER WARRANTY OR RECALL. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 39,400. UPDATED 12/7/10 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353810September 3, 2010
VEHICLE SPEED CONTROL
MY JETTA WOULD STALL AND WE WERE ALMOST INVOLVED IN SERIOUS ACCIDENTS. WE BROUGHT IT TO DEALER AND THEY TOLD US IT WAS FIXED AND IT HAPPENED AGAIN. I ASKED FOR A REPLACEMENT AND THEY REFUSED. PROBLEM HAS NOT OCCURRED RECENTLY, HOWEVER WE WERE ALMOST KILLED. UNSURE OF DATES, HOWEVER DEALER HAS RECORDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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