Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10347898August 7, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
VW JETTA TDI 2006, MILEAGE 177 000KM ON AUG 5, 2010, I HEARD A STRANGE NOISE FROM THE ENGINE /TRANSMISSION, AS I WAS DRIVING ON THE HWY. AND I ALSO FELT VIBRATION AT 120-130KM /H. I PULLED INTO A VW DEALERSHIP TO CHECK IT OUT. THE SERVICE ADVISOR TOOK THE CAR FOR A TEST DRIVE AND TOLD ME THAT THERE IS A NOISE COMING FROM THE FLYWHEEL, BUT NOTHING SERIOUS. THE VERY NEXT DAY ON AUG 6,2010 WHILE DRIVING IN THE CITY I HEARD MORE AND LOUDER NOISE FROM THE TRANS. AN AT I DROVE SLOWLY FOR ABOUT 7KM. INTO ANOTHER VW DEALER. AT THIS POINT AFTER A THEY RAISED THE CAR ON THE HOIST THEY TOLD ME THAT THE SPRINGS FROM THE FLYWHEEL ARE BROKEN AND THE FLYWHEEL NEEDS TO BE CHANGED. THEY TOLD ME THAT THIS IS COMMON ISSUE DUE TO WEAR AND TEAR. THE REPLACEMENT PART ( THE FLYWHEEL) WILL COST ABOUT $900CND. AND THE LABOR THEY TOLD ME WOULD BE 8H WHICH IS $800 SO TO TOTAL COST IS $2100. I DO NOT THINK THAT THIS A NORMAL TO HAVE THE FLYWHEEL BROKEN JUST LIKE THAT. I ALSO WON AN ODER CAR WHICH I DROVE OVER 400 000 AND NEVER HAD PROBLEMS WITH THE FLYWHEEL. PLEASE ADVISE ON WHAT ARE MY OPTIONS AT THIS POINT. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347459August 5, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA GLS TDI. THE CONTACT SHIFTED INTO REVERSE AND AS HE BEGAN TO PROCEED, THE TRANSMISSION SLIPPED OUT OF GEAR. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE THE MECHANIC ADVISED THAT THE REVERSE GEAR BARRING HAD FAILED. THERE WERE SHARDS OF METAL FROM THE BARRING FOUND IN THE TRANSMISSION SCREEN, CAUSING THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 108,000 AND THE CURRENT MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346895August 2, 2010
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2000 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT WAS ILLUMINATED THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER DIAGNOSED THE FAILURE AS THE CATALYTIC CONVERTER AND ADVISED HAVING IT REPLACED. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 82,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346901August 2, 2010
SERVICE BRAKES, ELECTRIC, SEAT BELTS, LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
PURCHASED A NEW '09 VW JETTA SDN 2.5 L S AND THE SECOND DAY I HAD IT, I HAD TO TAKE TO SERVICE DEPT. THE DOOR SEAL FROM DRIVERS DOOR WAS COMING OFF, THE CAR WOULD SMELL LIKE BURNING PLASTIC AND I NOTICED AFTER 3RD TRIP ( IN 2 DAYS ) THE REAR BRAKES WERE "GLOWING" RED HOT. THEY SAID THEY COULD FIGURE IT OUT AND SAID IT MAY BE A PLASTIC COATING THEY PUT ON BRAKE PADS TO KEEP RUST FROM BUILDING UP ON THE SHIP OVERSEAS! AFTER THE BRAKES CONSTANTLY SQUEAKING AND HAVING TO TAKE MY NEW CAR IN 2 MORE TIME WITH EVERY EXCUSE KNOWN TO MAN , I WAS MISTAKENLY TOLD IT WAS A DEFECT AND THEY CHANGED THEM AT NO CHARGE. MY BRAKES ARE AGAIN GOING OUT AND IT HAS ONLY BEEN ABOUT 6-9 MONTHS. THE CONCERN IS THAT THEY HAVE NOT FIXED THE ROOT OF THE PROBLEM AS WELL AS A SEAT BELT INDICATOR WHICH HAS BEEN FAULTY. I HAVE HAD THEM MAKE ME TAKE IT IN 3 TIMES FOR THAT ( FIRST TIME THEY COULDN'T DUPLICATE THE PROBLEM, SO I WAS TOLD TO BRING IT IN AGAIN ) AND ONE PASSENGER SIDE WAS REPLACED BUT IT IS STILL HAPPENING AND I FEAR THAT THE COMBINED BRAKE AND SEAT BELT/ AIRBAG ISSUES COULD BE DANGEROUS! ALSO TROUBLING IS IN THE LAST FEW MONTHS THE DRIVERS SIDE REAR DOOR WOULD NOT UNLOCK BY ANY MEANS FOR ON 3 OCCASIONS (THE LAST WHICH I CALLED VW SERVICE TO MAKE AN APPOINTMENT FOR AND NEVER GOT A RETURN PHONE CALL) THE LAST TIME IT WAS UNUSABLE DOOR FOR 2 WEEKS THEN JUST STARTED WORKING AGAIN. IT HAS NOT BEEN ATTENDED TO, BUT MY FEAR IS AGAIN, IN A ACCIDENT IF SOMEONE WAS BACK THERE THEY MAY GET TRAPPED IN CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346635August 1, 2010
FUEL SYSTEM, DIESEL
I OWN A 2009 VW JETTA TDI WITH 22,000 MILES ON IT. IN THE MIDDLE OF MAY THE ENGINE EMISSIONS WARNING LIGHT CAME ON AND I IMMEDIATELY CALLED THE DEALER WHO SERVICES THE CAR. I TOOK IT IN AND WAS TOLD THE GAS CAP MAY HAVE BEEN MOUNTED IMPROPERLY. THE LIGHT WAS OFF AT THAT POINT THE CAR WAS PICKED UP. A WEEK OR SO LATER THE SAME LIGHT CAME ON, THEN WENT OFF AND WAS SPORADIC FOR A WHILE. AFTER A FEW WEEKS OF THIS I TOOK THE CAR IN AGAIN (MID JUNE). AFTER BEING IN THE SHOP NOW FOR SIX WEEKS THE DEALER HAS INFORMED ME THAT THE PROBLEM IS WITH THE FUEL SYSTEM AND THAT THE FUEL PUMP HAS FAILED.THEY SAY THERE IS RUST AND OTHER CONTAMINATION IN IT AND THERE MUST HAVE BEEN WATER IN THE SYSTEM. VW HAS REFUSED TO COVER IT UNDER THE WARRANTY. THE COST OF REPLACING THE ENTIRE FUEL SYSTEM WILL BE $8,000-$10,000. HAVING RESEARCHED THE ISSUE ONLINE I HAVE FOUND THAT THIS IS AN OFTEN REPORTED OCCURRENCE AND A KNOWN PROBLEM WITH THE 2009 JETTA TDIS. IT APPEARS THAT VW IS COVERING THE PROBLEM IN MANY CASES BUT NOT IN OTHERS. VW SHOULD BE MORE RESPONSIBLE AND ADMIT THIS IS A PROBLEM AND COVER THE REPLACEMENT OF THE SYSTEMS. THIS PROBLEM IS A POINT OF DISCUSSION ON NUMEROUS FORUMS SEE HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=286380 I RECOMMEND THAT YOU RESEARCH THIS ISSUE. VW IS TRYING TO FOIST IT OFF ON THE CUSTOMERS RATHER THAN TAKING RESPONSIBILITY FOR IT. I MAY WELL NEED TO FILE SUIT AGAINST THE DEALERSHIP TO GET THIS ISSUE RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346662August 1, 2010
POWER TRAIN:MANUAL TRANSMISSION
THE CLUTCH PEDAL ON MY 2002 VOLKSWAGEN JETTA FROZE IN THE DEPRESSED POSITION RENDERING THE CAR UNABLE TO START/SHIFT PROPERLY. THIS EVENT OCCURRED WHILE DRIVING ON SUBURBAN ROADS AND THANKFULLY ENDED WITHOUT INJURY. MYSELF AND THE PREVIOUS OWNER OF THE CAR ARE EXPERIENCED DRIVERS OF STANDARD TRANSMISSIONS AND EVEN AT 80000 MILES THE CLUTCH SHOULD STILL HAVE HAD MANY MORE MILES TO GO. THE TOTAL COST OF REPAIR WILL BE BETWEEN 1500 AND 2000 DOLLARS. I HAVE RESEARCHED THIS PROBLEM AND I HAVE FOUND THAT I AM NOT THE ONLY PERSON WHO HAS EXPERIENCED THIS PROBLEM ON 00-04 VW JETTA MODELS. IT IS A VERY SERIOUS AND COSTLY PROBLEM THAT NEEDS TO BE INVESTIGATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346067July 29, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT WAS ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP HOWEVER THE VEHICLE WAS VERY SLOW TO INCREASE IN SPEED UNTIL THE CONTACT RELEASED HIS FOOT FROM THE ACCELERATOR PEDAL. THE CONTACT THEN DEPRESSED THE ACCELERATOR AND THE VEHICLE RESUMED NORMAL OPERATION. THE DEALER ADVISED THAT HE WAS NOT FAMILIAR WITH THE TYPE OF FAILURE. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 3,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345832July 28, 2010
FUEL SYSTEM, DIESEL
JETTA TDI SEDAN 24000 MILES. ENGINE STALLED AT THE ROAD WITH ENGINE FAULT MESSAGE FROM MFD. GLOW PLUG STARTED BLINKING. VW DEALER SAID IT'S DUE TO CONTAMINATED FUEL. BUT ALL OVER THE US PEOPLE ARE FACING THIS ISSUE. VW IS NOT YET RECOGNIZING THIS ISSUE. LOOKS LIKE A MAJOR FAILURE IN THEIR FUEL PUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345918July 28, 2010
SERVICE BRAKES, ELECTRIC
REAR BRAKE PADS HAVE WORN OUT AT ONLY 20K, CONSUMERS THINK THIS CAN BE A CALIPER PROBLEM OF EMERGENCY BRAKE CABLE PROBLEM THAT VW NEEDS TO ADDRESS AND / OR RECALL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345640July 27, 2010
UNKNOWN OR OTHER, FUEL SYSTEM, DIESEL, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
2010 JETTA TDI (DIESEL) - AT LESS THAN 3,000 MILES, THE CAR BEGAN STALLING WHEN ACCELERATING FROM A COMPLETE STOP. THIS HAS OCCURRED AT LEAST SIX TIMES. HAVE TO RELEASE FOOT FROM ACCELERATOR AND RE-APPLY IN ORDER TO GET CAR TO MOVE AHEAD; SOMETIMES IT TAKES MULTIPLE ATTEMPTS TO GET THE CAR TO MOVE. ONCE POWER IS ESTABLISHED, THE CAR LURCHES FORWARD AT FULL POWER. THE CAR CURRENTLY HAS LESS THAN 6,500 MILES. THE STALLING HAS OCCURRED WITH ONCOMING TRAFFIC HEADING TOWARD US AND CREATES A VERY DANGEROUS SITUATION. CAR HAS BEEN TO DEALERSHIP SEVERAL TIMES FOR OTHER MINOR ISSUES, AND IS CURRENTLY AT DEALERSHIP UNDERGOING MORE RESEARCH AND WORK RELATED TO THIS PROBLEM. ANOTHER PROBLEM WHICH STARTED AT AROUND 5,000 MILES WAS WHEN I PUT THE CAR IN GEAR TO DRIVE, I HEARD A RATCHETING-TYPE OF SOUND. THIS HAS HAPPENED AT LEAST THREE TIMES. DEALER CHECKED THIS OUT AND ADVISED NO PROBLEM FOUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345236July 26, 2010
FUEL SYSTEM, DIESEL
GENTLEMEN: MY STORY TAKES LONGER TO TELL THAN 2,000 CHARACTERS. PLEASE CONTACT ME SO I CAN TELL YOU AND DOCUMENT EVERYTHING. [XXX] PORTION OF [XXX] JUNE 11, 2010 EMAIL TO WEBMASTER: "I PURCHASED A NEW VW JETTA TDI DIESEL VEHICLE ON JUNE 3, 2009 FROM LITHIA VOLKSWAGEN IN MEDFORD, OREGON. I WAS DRIVING IT HOME LAST DECEMBER WHEN SUDDENLY THE CHECK ENGINE TROUBLE LIGHTS STARTED FLASHING. THE CAR DIED AND WOULD NOT START AGAIN. IT HAD SOME 28,000 MILES ON IT AT THE TIME. I LIVE IN THE MOUNTAINS IN SOUTHERN OREGON. I TAKE MANY DAY TRIPS INTO THE MOUNTAINS OF OREGON AND NORTHERN CALIFORNIA, WHERE NO CELL PHONE SERVICE IS AVAILABLE. FORTUNATELY AT THE TIME MY CAR DIED I WAS IN CELL PHONE RANGE AND WAS ABLE TO CALL VW SERVICE WHO SENT A TOW TRUCK TO HAUL MY CAR TO THE DEALER IN MEDFORD, ABOUT 1 HOUR AWAY. MY SON WAS ABLE TO PICK ME UP FROM ALONG I-5 AND TAKE ME HOME. LITHIA TOOK A WEEK TO GET THE VEHICLE BACK TO ME. THEY SAID THE IN-TANK FUEL PUMP HAD DIED." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345253July 26, 2010
AIR BAGS:SIDE/WINDOW
PASSENGER SIDE AIR BAGS IN A 2002 VW JETTA DEPLOYED AFTER HITTING A POTHOLE ON A CITY STREET AT APPROXIMATELY 25 MPH. THE ADULT IN THE PASSENGER SEAT RECEIVED BRUISES ON HIS ARM FROM THE DEPLOYMENT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10345036July 24, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
WATER PUMP FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344899July 23, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE TRANSMISSION FAILED AND THE VEHICLE BECAME HESITANT WHEN THE ACCELERATOR PEDAL WAS APPLIED. THE FAILURE HAD BEEN AN ONGOING ISSUE SINCE THE VEHICLE WAS PURCHASED, BUT THE DEALER STATED THAT WAS HOW THE TRANSMISSION WORKED AND NOTHING WAS WRONG. THE VEHICLE ALSO MADE A KNOCKING NOISE AND WOULD BECOME SLUGGISH WHEN ACCELERATING. THE DEALER RECENTLY STATED THAT THE FAILURE WAS RELATED TO THE VALVE BODY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10. THE CURRENT MILEAGE WAS 57396.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344809July 22, 2010
ENGINE AND ENGINE COOLING:ENGINE, FUEL SYSTEM, GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
LOSS OF POWER ON FREEWAY, WITHOUT WARNING. VEHICLE LOST POWER, THEN, WHILE ATTEMPTING TO RESTORE POWER BY 'PUMPING' THE ACCELERATOR, SHIFTED INTO SECOND GEAR, RESULTING IN A VERY RAPID DECELERATION FROM 70 MPH TO 45 MPH. THIS OCCURRED TWICE IN ONE HOUR, AT BOTH TIMES REQUIRING FOLLOWING MOTORISTS TO SWERVE SEVERELY TO AVOID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344256July 20, 2010
POWER TRAIN
TL*THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE TRANSMISSION SHIFTED INTO NEUTRAL GEAR WHILE DRIVING. THE MANUFACTURER STATED THAT HIS VIN WAS NOT INCLUDED IN RECALL 09V333000 POWER TRAIN: AUTOMATIC TRANSMISSION. THE VEHICLE WILL BE REPAIRED. THE FAILURE MILEAGE WAS 91,000 AND THE CURRENT MILEAGE WAS 91, 5000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344138July 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
AT 70000 MILES, JETTA GLS SEDAN WITH AUTOMATIC TRANSMISSION STOPPED BEING ABLE TO SHIFT INTO REVERSE AND STARTED REVVING HARD BETWEEN 1ST AND 2ND. DEALERSHIP CLAIMS NO KNOWLEDGE OF THE PROBLEM, THOUGH THESE FORUMS ARE FULL OF REPORTS OF SIMILAR PROBLEMS. AFTER A SERIES OF EXPENSIVE TESTS (400$ TOTAL) DEALERSHIP RECOMMENDS A NEW TRANSMISSION TO THE TUNE OF 5000$, WHICH IS APPROXIMATELY 70% OF THE CAR'S BLUE BOOK VALUE. DESPITE THE NUMEROUS COMPLAINTS VW REFUSES TO ACKNOWLEDGE THE ISSUE OR COMPENSATE THOSE WHO HAVE EXPERIENCED IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343957July 19, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. WHILE DRIVING 10 MPH, SHE DEPRESSED THE BRAKES AND THEY FAILED TO ENGAGE. THE VEHICLE PROCEEDED INTO INCOMING TRAFFIC. THE CONTACT WAS ABLE TO AVOID A CRASH. THE CONTACT PROCEEDED TO DRIVE AND WHEN APPROACHING A TRAFFIC LIGHT, THE IDENTICAL FAILURE RECURRED. THE ENGINE WAS SHUT OFF AND THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE DEALER STATED THAT THE BRAKE CYLINDER AND BOOSTER HAD FAILED BUT COULD NOT DETERMINE WHY THEY FAILED. THE BRAKE BOOSTER AND CYLINDERS WERE REPLACED AT A DISCOUNT RATE TO THE CONTACT. THE DEALER STATED THAT THE FAILURE SHOULD NEVER HAVE OCCURRED AND THE MANUFACTURER TOOK THE LIABILITY FOR A PARTIAL REPAIR COST. THE FAILURE AND CURRENT MILEAGES WERE 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343827July 18, 2010
SEAT BELTS
IN MY 99.5 VW JETTA GLS THE MIDDLE REAR SEAT BELT HAS TIGHTENED AND WILL NOT RELEASE. I HAVE TAKEN IT TO A REPAIR SHOP AND HAVE HAD THEM WORK ON IT AND NORMALLY THEY CAN GET IT TO RELEASE. HOWEVER ONCE IT IS RELEASED, IT CAN'T BE USED B/C THE NEXT TIME I GO TO USE THE SEAT BELT AND PULL IT OUT IT LOCKS AGAIN. THE SEAT CAN'T BE USED. IT HAS ALSO MADE IT IMPOSSIBLE TO LAY DOWN THE BACK SEATS, OR ONCE I LAY IT FLAT THE SEAT CAN'T BE RETURNED TO THE UP RIGHT POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343857July 18, 2010
SERVICE BRAKES, HYDRAULIC
2010 VW JETTA TDI SPORTSWAGEN. AFTER 30 MILE DRIVE, LEFT REAR TIRE/WHEEL WERE VERY HOT TO THE TOUCH, STRONG ODOR OF "HOT BRAKE". REMAINING WHEELS WERE NORMAL. PARKING BRAKE WAS NOT ENGAGED, AND THERE WAS NO TRAFFIC/STOP-N-GO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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