Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10359338October 5, 2010
FUEL SYSTEM, DIESEL
MY 2010 VOLKSWAGEN JETTA SPORTWAGEN TDI WITH 18,000 MILES WAS MAKING A VERY ROUGH SOUND SHORTLY AFTER A NON-COLD STARTUP. A FEW MINUTES LATER, THE ENGINE GROUND TO A HALT WITH A LOUD CRUNCH SOUND AND SHUT DOWN. VEHICLE WAS TOWED TO A LOCAL VOLKSWAGEN DEALERSHIP. DEALERSHIP FOUND PROBLEM TO BE A HIGH-PRESSURE FUEL PUMP FAILURE. DIESEL FUEL IN TANK WAS NOT CONTAMINATED. VOLKSWAGEN REPLACED THE ENTIRE FUEL SYSTEM UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359081October 4, 2010
SEAT BELTS
1999 VOLKSWAGEN JETTA, REAR MIDDLE PASSENGER SEAT BELT HAS BECOME TIGHTENED TO THE POINT THAT IT WON'T RELEASE. IT SEEMS THAT EACH TIME THE SEAT BACK WAS LOWERED TO INCREASE THE CARGO AREA OF THE TRUNK, THE BELT TIGHTENS MORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359178October 4, 2010
ENGINE AND ENGINE COOLING
MY 2002 VW JETTA HAS SMELLED OF MELTED CRAYONS SINCE THE DAY THAT I BOUGHT IT. I AM NOT ALONE...JUST DOING A GOOGLE SEARCH BRINGS UP A LOT OF POSTS. VW OF AMERICA IS AWARE OF THE PROBLEM AND IS NOT DOING ANYTHING TO HELP THOSE OF US WITH THIS PROBLEM. THE SMELL IS SO BAD THAT IT GIVES ME A HEADACHE IF I CAN'T HAVE THE WINDOWS DOWN. TURNING ON THE HEAT MAKES THE SMELL EVEN WORSE, SO I AM DREADING THE COLD WINTER. I DON'T KNOW WHAT BREATHING IN THESE FUMES IS DOING TO MY HEALTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359196October 4, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2009 JETTA TDI WITH A DSG TRANSMISSION. I FEEL LIKE I AM GOING TO GET HIT WHEN I START FROM A STOP. THE TRANSMISSION JUMPS AND HESITATES. IT HAS BEEN TO THE DEALER WITH OUT BEING FIXED. IT IS TERRIFYING TO DRIVE A CAR THAT MAY OR MY NOT ACCELERATE WHICH ALSO JUMPS IN AND OUT OF GEAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358817October 2, 2010
FUEL SYSTEM, DIESEL
IN JULY, 2009 I PURCHASED A 2009 VW JETTA TDI SPORTSWAGEN. THE CAR IS A TWO LITER DIESEL. AT 9900 MILES THE HIGH PRESSURE FUEL PUMP FAILED AND LEFT MY WIFE STRANDED IN TRAFFIC. VW OF AMERICA REPLACED THE ENTIRE FUEL SYSTEM, FROM THE FUEL TANK TO THE FUEL INJECTORS. THE REPAIR RETAILS FOR APPROXIMATELY $10,000. I HAVE READ MANY COMPLAINTS ON THE VARIOUS WEBSITES ABOUT THIS ISSUE AND IT APPEARS TO BE A RECURRING ISSUE. I AM CONCERNED ABOUT THE SAFETY OF THE VEHICLE GOING FORWARD AS MY WIFE DRIVES OUR GRANDCHILDREN TO SCHOOL IN THE CAR DAILY. EVERY TIME WE USE THE CAR, WE PRAY IT WILL NOT FAIL AGAIN. IT IS VERY STRESSFUL. VW WAS VERY COOPERATIVE AND EVEN GAVE US A LOANER VEHICLE. IN MY OPINION, VW SHOULD BE REQUIRED TO MAKE A RECALL OF ALL 2009 TDI DIESELS FOR AT LEAST A CHECK OF THE FUEL FILTER TO SEE IF IT HAS SOME METAL PARTICLES IN IT, WHICH IS AN INDICATION OF THE HIGH PRESSURE FUEL PUMP DESTROYING ITSELF. THE DEAL TOLD ME OURS WAS FULL OF METAL SHAVINGS. EVEN THOUGH VW WAS COOPERATIVE IN FIXING THE PROBLEM, THEY GAVE ME NO ASSURANCE IT WOULDN'T HAPPEN AGAIN, IN FACT THEY WERE VERY VAGUE ABOUT IT. THEY INSISTED ON KEEPING ALL THE REPLACED PARTS SO THE HOME OFFICE COULD EVALUATE WHAT WENT WRONG. THIS INDICATES TO ME THEY KNOW WHAT IS GOING ON AND ARE BEING VERY SLY ABOUT JUMPING INTO A RECALL. THEY SHOULD BE REQUIRED TO AT LEAST INFORM OWNERS OF THE DANGER LURKING BECAUSE THE POTENTIAL FOR A TERRIBLE ACCIDENT IS CLEARLY THERE. MY WIFE WAS LUCKY THAT SHE WAS ABLE TO GET OFF THE ROADWAY WITHOUT INJURY. THE CAR HAS ANOTHER ISSUE WHICH CAN BE BEST DESCRIBED AS A "BOGGING" WHEN ACCELERATING. THE BOGGING HAPPENS WHEN TRYING TO ACCELERATE, LIKE WHEN MAKING A LEFT TURN IN FRONT OF TRAFFIC. IT DOESN'T HAPPEN ALL THE TIME. I HAVE ALSO READ MANY COMPLAINTS ON THE INTERNET ABOUT THIS ISSUE. THE DEALER'S RESPONSE WAS THAT THEY WERE NOT AWARE OF THIS, WHICH I DO NOT BELIEVE AND THAT THEY COULD NOT MAKE IT RECUR WHEN THEY DROVE THE CAR-ANOTHER SAFETY ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358847October 2, 2010
FUEL SYSTEM, DIESEL
WHILE DRIVING AT HIGHWAY SPEED, 65MPH, MY '09 JETTA TDI STALLED. I LOOKED AT THE INSTRUMENT PANEL, IT SAID "ENGINE FAILURE." AFTER PULLING TO THE SIDE OF THE HIGHWAY, THE CAR WAS TOWED TO THE DEALERSHIP WHERE I BOUGHT THE CAR NEW, AND HAD ALL RECOMMENDED SERVICES PERFORMED. AT 35,000 MILES, AND HAVING JUST BEEN SERVICED AT 30,000, I FEEL THIS CAR MAY CONTINUE TO HAVE THIS SAME STALLING PROBLEM AND IS UNRELIABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358790October 1, 2010
ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL
BRAND NEW VOLKSWAGEN JETTA SPORTWAGEN TDI HAS STALLED AT SPEEDS FROM 25-65 MPH WITH ABSOLUTELY NO WARNING (NO WARNING LIGHTS OR MESSAGES AND NO CHANGE IN DRIVING PERFORMANCE). THIS HAS OCCURRED 3 TIMES AT APPROXIMATELY 4K MILES. THE 3RD TIME THE CAR HAD TO BE TOWED FROM A MAJOR EXPRESSWAY SINCE THE ENGINE WOULD NOT RESTART. THE VW DEALER FOUND FAULT CODE P2146. THEY DID NOT FIND ANYTHING WRONG WITH THE CAR DURING TESTING AND SIMPLY CLEARED THE CODES WITH THE ASSISTANCE OF A VW OF AMERICA TECHNICIAN WORKING REMOTELY. THE VW OF AMERICA TECH ADVISED TEST DRIVING 20 MILES AND RETURNING THE CAR TO US. THE CAR WORKED WELL FOR THE NEXT 5K MILES BUT HAS NOW STALLED RANDOMLY AGAIN TWICE WHILE DRIVING. I WAS NEARLY HIT TODAY AS THE CAR STALLED IN THE MIDDLE OF AN INTERSECTION AS I WAS TURNING LEFT. PRIOR EVENTS HAVE LED TO NEARLY BEING REARENDED ON 4 LANE HIGHWAYS WITH 2 ADULTS AND A 3 AND 5 YEAR OLD IN THE BACK SEAT. THIS IS MY FIRST NEW CAR AND I HAVE NEVER FELT THIS UNSAFE IN CARS I HAVE OWNED THAT ARE OVER 10 YEARS OLD. VW SEEMS TO THINK IT IS OK TO RETURN THIS CAR TO CUSTOMERS AND WILL NOT PROVIDE ME ANY INFORMATION ON THE FREQUENCY OF THIS OCCURRENCE IN THIS MAKE AND MODEL ACROSS THE COUNTRY. I AM HAVING IT TOWED TO THE VW DEALER (SUTLIFF IN HARRISBURG PA) WHERE I BOUGHT THE CAR. THEY INDICATED THEY WILL WORK ON THE CAR AGAIN. I'M AFRAID THIS WILL JUST MEAN CLEARING CODES AND TEST DRIVING. THE MECHANICS HAVE ALL AGREED THAT THEY WOULD NOT FEEL SAFE DRIVING THEIR FAMILY IN MY CAR...MY NEW CAR. NOTE: RVUTB 2414/YL 2.0L TDI ECM SOFTWARD UPDATE WAS PERFORMED ON THIS CAR AS PART OF RECALL BETWEEN INCIDENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358448September 30, 2010
ENGINE AND ENGINE COOLING
MY 2009 JETTA SPORTSWAGON TDI HAS STALLED SEVERAL OCCASIONS ROUNDING CORNERS AS I DOWNSHIFT FROM A HIGHER GEAR TO A LOWER GEAR. I GENERALLY RUN THE VEHICLE AROUND 1700-1800 RPM AND AS I MAKE THE TURN AROUND THE CORNER TO SLOW DOWN I AM IN THE PROCESS OF DOWNSHIFTING AND THE CAR STALLS OUT WHILE THE CLUTCH IS ENGAGED. THIS HAS HAPPENED RANDOMLY 4 TIMES TO ME. THE FIRST TIME I THOUGHT I MIGHT HAVE ACCIDENTALLY SHIFT INTO A HIGHER GEAR AND STALLED THE ENGINE, BUT SINCE IT HAS REPEATEDLY HAPPENED AND SINCE I HAVE OWNED A STANDARD TRANSMISSION VEHICLE SINCE 1986, AND HAVE BEEN DRIVING STANDARD VEHICLES SINCE 1980 I HAVE TO QUESTION THAT IT IS SOMETHING ELSE BESIDES MY ABILITY TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358174September 29, 2010
FUEL SYSTEM, DIESEL
WHILE MY WIFE WAS DRIVING OUR 2009 VOLKSWAGEN JETTA TDI SPORTSWAGEN, THE ENGINE, WITHOUT WARNING, LIMPED AND THEN STALLED ALMOST IMMEDIATELY. THE CAR HAD BEEN FILLED WITH ALMOST A FULL TANK (12.6 GALLONS) OF DIESEL FUEL EARLIER THE SAME DAY. THE FAILURE HAS NOT BEEN CORRECTED AND THE VEHICLE STILL DOES NOT RUN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357996September 28, 2010
FUEL SYSTEM, DIESEL
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA DTI. WHILE DRIVING, THE SERVICE ENGINE LIGHT ILLUMINATED AND SECONDS LATER, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THERE WAS A METAL PARTICLE IN THE HIGH PRESSURE FUEL PUMP. THE DEALER REPLACED THE FUEL PUMP AND ENTIRE FUEL SYSTEM. THE CONTACT PLANNED TO CALL THE MANUFACTURER. THE CURRENT AND FAILURE MILEAGES WERE 32,622. UPDATED 02/10/11 *BF UPDATED 04/21/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358090September 28, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, ELECTRICAL SYSTEM:WIRING
TL*THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE WIRING THAT EXTENDED FROM THE ALTERNATOR TO THE POWER DISTRIBUTION CENTER BURNED, CAUSING THE BATTERY'S INABILITY TO HOLD A CHARGE AND THE ENGINE'S INABILITY TO START SUCCESSFULLY. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE THE WIRES WERE REPLACED. ALSO, THE GAUGES ON THE INSTRUMENT CLUSTER FAILED; WHILE DRIVING, THE CONTACT NOTICED THAT THE GAUGES WERE MOVING AROUND AND NOT STAY STEADY. THE MECHANIC ALSO REPLACED THE INSTRUMENT CLUSTER AND REPROGRAMMED THE COMPUTER. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10358101September 28, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
BOTH RADIATOR FANS FAILED SIMULTANEOUSLY, CAUSING CAR TO OVERHEAT AND STOP ALMOST INSTANTANEOUSLY IN HOT WEATHER. CAR ONLY HAS 55K MILES ON IT AND HAS BEEN PROPERLY MAINTAINED. BOTH RADIATOR FANS WERE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357775September 27, 2010
ENGINE AND ENGINE COOLING:ENGINE
I WAS DRIVING MY CAR WHEN SUDDENLY THE ENGINE QUIT,AND ALL ERROR MESSAGES CAME UP. IT WAS RIGHT IN FRONT OF A BUSY INTERSECTION. I WAS UNABLE TO RESTART WHEN TRIED AT LEAST 3 TIMES. I WAITED ABOUT 5 MINUTES AND THEN I WAS ABLE TO START. THE SERVICE DID NOT FIND ANYTHING WRONG. I AM WORRIED THAT IT CAN HAPPEN AGAIN AND I WILL BE NOT AS LUCKY AS THIS TIME TO AVOID SOMEONE HITTING ME FROM THE BACK AS THE CAR UNEXPECTEDLY JUST STOPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357943September 27, 2010
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
TL* THE CONTACT OWNS A 1986 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 60 MPH WHEN HE NOTICED ANTIFREEZE ABNORMALLY LEAKING ONTO HER FOOT. AS A RESULT, THE CONTACT SUSTAINED BURNS TO HER FOOT AND THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY. THE MECHANIC ADVISED THAT THE HEATER CORE HAD FRACTURED AND CAUSED THE ANTI-FREEZE TO LEAK ONTO THE CONTACT. THE CONTACT DID NOT CALL THE MANUFACTURER REGARDING THE FAILURE. THE FAILURE MILEAGE WAS 97,869.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10357955September 27, 2010
FUEL SYSTEM, DIESEL
2010 VW JETTA SPORTWAGEN TDI FUEL PUMP FAILURE. I HAD TO REPLACE THE ENTIRE FUEL SYSTEM AT A PERSONAL COST OF $9,980.52. I WAS TOLD IT WAS DUE TO CONTAMINATED DIESEL FUEL BUT I HAVE AN ENGINEERING REPORT THAT PROVES THE FUEL WAS WITHIN GUIDELINES AND NOT CONSIDERED CONTAMINATED BY INDUSTRY STANDARDS. IT HAS NOT RECURRED BUT I CAN'T BE CERTAIN IT WON'T SINCE I HAVE NO IDEA WHAT CAUSED IT. VW IS DENYING WARRANTY COVERAGE. I HAVE LEARNED OF A FEW DOZEN CASES NATIONWIDE AND IN MOST CASES VW DID COVER THE OTHERS. ONE OR TWO HAVE REPORTED A REPEAT PROBLEM. I HAD ONLY OWNED THE CAR FOR 7 MONTHS AND HAD 8,076 MILES ON IT AT THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357720September 26, 2010
ELECTRICAL SYSTEM
2007 VW JETTA WOLFSBURG: PULLED OUT OF VW DEALERSHIP INTO AN INTERSECTION AND THE ENGINE SHUT OFF WITH NO WARNING. TURNED IGNITION OFF AND BACK ON AND THE CAR RESTARTED. GOT ONTO THE INTERSTATE AND THE CAR LOST POWER GOING ABOUT 65 MPH. GAS PEDAL TO FLOOR AND NO ACCELERATION. REMOVED FOOT FROM PEDAL AND PUSHED AGAIN AND CAR STARTED TO ACCELERATE AGAIN. EXITED OFF INTERSTATE AND SLOWED DOWN AT INTERSECTION TO STOP AT TRAFFIC LIGHT. ENGINE DIED AND WOULD NOT RESTART. CAR WAS TOWED BY VW TO THEIR SERVICE DEPT. THE POLICE WERE CONTACTED TO DIRECT TRAFFIC DUE TO THE UNSAFE CONDITIONS CREATED BY THE CAR STOPPING IN AN INTERSECTION. THESE PROBLEMS OCCURRED DURING RUSH HOUR TRAFFIC AND WE WERE FORTUNATE NOT TO HAVE BEEN KILLED OR TO HAVE CAUSED AN ACCIDENT. THE PROBLEMS OCCURRED ON AN EXTREMELY HOT DAY. THE CAR WAS AT THE VW SERVICE DEPT FOR 12 DAYS AND OVER 600 MILES WERE PUT ON MY CAR BY VW. THE DEALERSHIP CONTACTED VW OF AMERICA TO HELP DIAGNOSE THE PROBLEM. THE SERVICE DEPT MGR ACKNOWLEDGED LOW VOLTAGE ON THE METERS HE CONNECTED TO MY CAR AND ALSO THE IGNITION WOULD NOT START FOR HIM WHILE HE HAD THE CAR AT A GAS STATION. SINCE THEY COULD NOT EXACTLY RE-CREATE THE PROBLEMS THAT OCCURRED, I DID NOT FEEL THEY COULD ASSURE ME THE CAR HAD BEEN REPAIRED AND WOULD BE SAFE TO DRIVE. THEY WERE "GUESSING" AT THE REPAIR. THE IGNITION CONTROL MODULE WAS REPLACED AND I WAS ASSURED BY VW SERVICE DEPT AND VW OF AMERICA THAT THE CAR WAS REPAIRED AND SAFE TO DRIVE. AFTER DRIVING APPX 300 MILES, THE CAR STALLED AGAIN. I HAVE SEEN SIMILAR PROBLEMS REPORTED ON THE NHTSA WEBSITE UNDER VARIOUS CATEGORIES FOR 2007, 2008, 2009 AND 2010 JETTAS. THIS IS A SERIOUS PROBLEM WITH THE VW JETTA AND VW OF AMERICA NEEDS TO RESPOND TO THESE COMPLAINTS. THIS CAR SHOULD NOT BE ALLOWED ON THE ROAD. I WAS TOLD BY VW OF AMERICA THAT THIS WAS AN ISOLATED INCIDENT. THE GM AND SERVICE DEPT MGR AT THE VW DEALERSHIP TOLD ME THEY HAD NEVER HEARD OF THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357498September 25, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER READING AT LEAST 10% FASTER THAN ACTUAL SPEED. BROUGHT CAR BACK TO THE DEALER EXPLAINING THE INACCURACY, WAS TOLD VERBALLY SPEEDOMETERS ARE GAUGES NOT METERS AND CAN ONLY BE DESIGNED TO GUESS THE ACTUAL SPEED, THEY CANNOT REPORT ACTUAL SPEEDS. WRITTEN EXPLANATION WAS A 5 MPH DIFFERENCE IS A NORMAL VARIATION OF SPEEDOMETERS BY ALL AUTO MANUFACTURERS AND THE CAR WAS PERFORMING AS ACCURATELY AS ALL OTHER VEHICLES. TECHNICIAN, WHO ALSO DRIVES A JETTA, TEST DROVE THE CAR AND NOTED SPEED READINGS WERE THE SAME AS HIS JETTA AT SIMILAR RPMS. HIS CAR IS ALSO APPARENTLY REPORTING SPEED 10% FASTER THAN HIS ACTUAL SPEED. AT FREEWAY SPEEDS THE 10% VARIANCE IN SPEED ACCURACY IS GREATER THAN THE 5 MPH DIFFERENCE TO BE EXPECTED IN ACCORDANCE WITH THEIR EXPLANATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357404September 24, 2010
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT WAS TRAVELING 60 MPH WHEN THE FUEL FILTER LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT ALL THREE FUEL FILTERS HAD FAILED. THE CONTACT STATED THAT THE ENGINE EXPLODED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 40,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357411September 24, 2010
FUEL SYSTEM, DIESEL, POWER TRAIN:MANUAL TRANSMISSION
2009 VW JETTA TDI. ENGINE STALLS FREQUENTLY, WITH DELAYED RESTART. THE ECU WILL SHUT DOWN THE ENGINE IF THE RPM FALLS, EVEN MOMENTARILY, BELOW SOME PREDETERMINED LEVEL, I OBSERVE THIS THRESHOLD AT ABOUT 600 RPM. THE KEY MUST BE CYCLED TO THE OFF POSITION AND THEN BACK TO START TO RESTART THE VEHICLE, BUT ONCE SHUT DOWN, THERE IS A BRIEF DELAY BEFORE THE ECU WILL ENGAGE THE STARTER, LEAVING THE DRIVER OF A STALLED VEHICLE IN POSSIBLE HARMS WAY, WITH THE KEY IN THE START POSITION WAITING FOR THE ENGINE TO RESTART. DISCUSSION OF THIS PROBLEM IS OFTEN OBFUSCATED BY SHAME, DENIAL AND RECRIMINATIONS ABOUT DRIVERS ABILITY TO ADEQUATELY OPERATE A MANUAL TRANS AND CLUTCH. VERY SKILLED DRIVERS MAY NEVER SEE THE PROBLEM, BUT MAY ALSO DENY IT. MANY DRIVERS, NEW TO THE CAR, ARE OFTEN UNABLE TO DRIVE THE VEHICLE AT ALL. I, AS A MODERATELY SKILLED DRIVER, AFTER OVER A YEAR DRIVING THE CAR EVERYDAY, STILL STALL THE VEHICLE PERIODICALLY. THE SOLUTION IS TO UPDATE THE FIRMWARE IN THE ECU SO THAT THE LOW RPM THRESHOLD IS LOWER (APPROX 400 RPM), AND/OR THAT A SHORT DELAY BE ADDED TO THE SHUT DOWN FEATURE SO THAT BRIEF TRANSIENT LOW RPM EVENTS DO NOT TRIGGER THE SHUT DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357213September 23, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH, THE TRANSMISSION BEGAN TO HESITATE IN A JERKING MOTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY INFORMED THAT THE TRANSMISSION FUNCTIONED NORMALLY. IN ADDITION, ON A SEPARATE OCCASION THE TRANSMISSION SLIPPED AND THE GEARS WOULD NOT SHIFT PROPERLY. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE TECHNICIAN WAS UNABLE TO LOCATE A PROBLEM. THERE WAS A RECALL ASSOCIATED WITH THE NHTSA CAMPAIGN ID NUMBER 09V333000 (POWER TRAIN: AUTOMATIC TRANSMISSION). THE RECALL SPECIFIED THAT THE VEHICLE MUST BE MANUFACTURED BETWEEN SEPTEMBER 2008 AND AUGUST 2009. THE VEHICLE PRODUCTION YEAR WAS NOT INCLUDED IN THE RECALL. THE CONTACT EXPERIENCED THE IDENTICAL SAFETY DEFECT AS MENTIONED IN THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 380. UPDATED 01/04/11*LJ THE CONSUMER TOOK THE VEHICLE TO ANOTHER DEALERSHIP WHERE THEY REPLACED A FAULTY COMPUTER CHIP. THE VEHICLE IS NOW OPERATING AS DESIGNED. UPDATED 01/10/11.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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