Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10356900September 22, 2010
FUEL SYSTEM, DIESEL
MY 09 TDI WAGON WITH 27K MILES BROKE DOWN ON A ROAD TRIP ONE MONTH AGO. I WAS GOING 70 MPH ON THE DANGEROUS CALIFORNIA GRAPE VINE PASS WHEN I LOST POWER SUDDENLY. THE "ENGINE FAULT WORKSHOP" CAME ON THE DASH SCREEN. I LUCKILY COASTED TO A REST STOP ON THE BUSY AND DANGEROUS HIGHWAY. TO ADD TO THE DANGER WE CAME TO REST UNDER THE LEBEC WILDFIRE OF AUG. 24TH FLYING VEHICLES DROPPED FLAME RETARDANT OVER US. WE WAITED FOR THE VW ROADSIDE ASSISTANCE AMIDST THE SMOKE AND FLAME RETARDANT DUST FOR 2 HOURS. THE CAR WAS TOWED TO THE NEAREST DEALER AND IS STILL IN THE SHOP APPROXIMATELY ONE MONTH LATER WITH SOME PART BEING ON BACK ORDER. STILL UNDER WARRANTY, VW IS GOING TO REPAIR THE FAULTY FUEL PUMP THAT IMPLODED AND RUINED THE FUEL SYSTEM IT IS A $ 6000 REPAIR COVERED UNDER WARRANTY BUT I AM VERY CONCERNED WHEN THE WARRANTY WILL EXPIRE IN 3K MILES. UPON FURTHER INVESTIGATION WE FOUND ON THE BLOGS THAT THIS IS HAPPENING WIDELY AND REPEATEDLY AMONG 09 TDI S WHEN THEY REACH A CERTAIN MILEAGE. FURTHER MORE THEY WILL BE REPLACING THE PART WITH THE SAME FAULTY PART. THE VW SERVICE DEALER REFUSED TO GIVE US THE OLD PUMP OR ASSURE US IT IS A DIFFERENT PART WITH A DIFFERENT PART NUMBER. THE REPRESENTATIVE I SPOKE WITH AT VW OF AMERICA IS AWARE OF THIS WIDESPREAD FAULTY FUEL PUMP PROBLEM. YOU GET THE SENSE THAT VW IS PERFORMING DAMAGE CONTROL AND ALMOST COVERING UP THIS DANGEROUS DEFECT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10356963September 22, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
VOLKSWAGEN JETTA DSG MECHATRONICS FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356964September 22, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
VOLKSWAGEN JETTA DSG MECHATRONICS FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356796September 21, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE PULLING INTO A PARKING SPACE THE VEHICLE ACCELERATED WITHOUT DRIVER INTENT AND CRASHED INTO THE FRONT OF THE STORE. THE IMPACT STOPPED THE ACCELERATION. NO INJURIES WERE REPORTED. THE POLICE AND FIRE DEPARTMENT FILED A REPORT AND IT IS AVAILABLE. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP TO BE REPAIRED. THE INSURANCE COMPANY CONTACTED VOLKSWAGEN AND STATED THAT THEY HAD NO OTHER COMPLAINTS RELATED TO THE FAILURE ON FILE. THE FAILURE AND CURRENT MILEAGES WERE 2,000. THE VIN WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10356891September 21, 2010
FUEL SYSTEM, DIESEL
CAR, A 2009 VW JETTA DIESEL TDI WITH MANUAL TRANSMISSION, SUDDENLY STALLS WITH NO WARNING SUCH AS STUTTERING OR POWER LOSS, JUST GOES FROM FULL ON TO SUDDEN OFF EVEN WHEN MOVING AT STEADY SPEED---DOES SO AT A RANGE OF SPEEDS MOSTLY FROM ABOUT 15 TO 45 MPH AND OVER NO DISTINGUISHING CONDITIONS THAT INDUCE THE STALL SUCH AS HOT OR COLD OR TIME CAR HAS BEEN IN USE FROM START UP -----THERE IS NO DISCERNIBLE PATTERN RE THIS STALLING OTHER THAN MOST OFTEN IT OCCURS BETWEEN 15 AND 45 MPH. CAR IS DRIVEN DAILY ABOUT 100 MILES MOSTLY AT HIGHWAY SPEEDS AND WAS PURCHASED NEW IN 2009 AND NOW HAS ABOUT 38,000 MILES--PROBLEM DID NOT OCCUR WHEN FIRST PURCHASED AND HAS OCCURRED OVER THE LAST YEAR SINCE ABOUT THE 7500 MILE MARK AND HAPPENS AT LEAST TWICE PER MONTH. PROBLEM DOES NOT APPEAR TO BE ELECTRICAL AS FAN, RADIO ETC DO NOT QUIT, JUST ENGINE. CAR IS AS PURCHASED AND RECEIVES SERVICE ONLY FROM THE VW DEALER FROM WHOM IT WAS PURCHASED. CAR REPLACED A 20051/2 JETTA TDI (ALSO MANUAL TRANSMISSION) WHICH DID NOT EXPERIENCE ANY SUCH PROBLEM. NO ACCIDENT HAS ARISEN FROM THIS STALLING, HOWEVER IT IS A SAFETY CONCERN AND I HAVE ASKED THE DEALER TO CHECK INTO THE PROBLEM. TO DATE CAR HAS HAD ALL REQUIRED SERVICE AND DEALER HAS NOT IDENTIFIED A SOURCE AND REPORTS NO SIMILAR PROBLEM WITH OTHER CARS OF THE SAME TYPE AND VINTAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356547September 20, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. WHILE DRIVING BETWEEN 15-20 MPH, THE ENGINE COMPLETELY STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AS IT RESUMED NORMAL OPERATION. THE FAILURE OCCURRED TWENTY TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC ON TEN TIMES FOR THE SAME FAILURE. THE CRANK POSITION SENSOR WAS REPLACED WITH NO ADDITIONAL REPAIRS PERFORMED ON THE VEHICLE. THE FAILURE CONTINUED AFTER THE REPAIR. THE CONTACT STATED THAT THERE WAS A VOLUNTARY MANUFACTURER RECALL ASSOCIATED WITH THE CATALYTIC CONVERTER. THE DEALER WAS NOTIFIED AND THEY INFORMED THE CONTACT THAT THE RECALL DEFECT COULD POSSIBLY BE RELATED TO THE ENGINE FAILURE. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE CONTACT STATED THE VEHICLE WAS UNSAFE TO DRIVE AND PLANNED TO SELL THE VEHICLE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356588September 20, 2010
SEAT BELTS
AT APPROXIMATELY 5:00PM ON SEPTEMBER 8, 2010, MY VEHICLE WAS STOPPED HEADING WESTBOUND ON GOLF ROAD IN THE SOUTH OR INNER LANE APPROXIMATELY 75 FEET BEFORE THE STOPLIGHT OF WASHINGTON ST AND GOLF RD (IL-58). THE VEHICLE HAD BEEN STOPPED FOR APPROXIMATELY 30 SECONDS WHEN IT WAS IMPACTED BY ANOTHER VEHICLE (40-45 MPH). UPON COLLISION, THE DRIVER HIT LEFT SIDE OF FACE/JAW ON THE STEERING WHEEL AND SUSTAINED NECK AND LOW BACK INJURIES. THE DRIVER WAS WEARING HER SEATBELT. THE FRONT-PASSENGER SIDE OF THE OTHER VEHICLE CRASHED INTO THE REAR-DRIVER SIDE OF THE VEHICLE IN AN OFF SET REAR END IMPACT. I CALLED VW OF NORTH AMERICA AS THE SEAT BELT DID NOT LOCK TO PREVENT THE DRIVER FROM HITTING THE STEERING WHEEL. VW OF NORTH AMERICA REPRESENTATIVE, INDICATED THE SEAT BELT WAS NOT INTENDED TO LOCK-UP IN A REAR IMPACT WHEN THE VEHICLE IS NOT MOVING. HE CALLED THIS EFFECT 'SPRING BOARDING'. THE DESIGN OF THE SEAT BELT'S LOCKING MECHANISM FAILED TO PROTECT THE DRIVER FROM FURTHER INJURY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10356597September 20, 2010
AIR BAGS:SIDE/WINDOW
I WAS DRIVING THE VEHICLE ABOUT 5MPH AND WENT OVER A WATER DRAIN IN THE ROAD THE PASSENGER SIDE SEAT AIR BAG DEPLOYED ALONG WITH THE VISOR AIRBAG ON THE SAME SIDE. MY NIECE WAS IN THE PASSENGER SEAT WHEN THIS INCIDENT HAPPENED AND RECEIVED WHITE POWDER IN HER EYES AND SCRAPES ON THE SIDE OF HERE FACE. THERE WAS NO REASON FOR THE VEHICLE TO DEPLOY THE AIRBAGS AT ALL CAUSING ABOUT $2,000.00-$3,000.00 IN DAMAGES TO THE VEHICLE FOR NO REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356704September 20, 2010
SERVICE BRAKES, HYDRAULIC
NORMAL DRIVING HABITS. MILEAGE ON VEHICLE = APPROXIMATELY 59,500. THE REAR BRAKE PADS AND ROTORS WEAR AT EXCESSIVE RATE ON MY 2007 VOLKSWAGEN JETTA - 2.5L WOLFSBURG EDITION. I'VE NEVER HAD A VEHICLE WHERE THE REAR BRAKE PADS OR ROTORS NEEDED TO BE REPLACED BEFORE THE FRONT PADS/ ROTORS. VW OFFERED TO REPLACE THE REAR PADS AND ROTORS FOR STANDARD BRAKE REPLACEMENT COST (NO DISCOUNTED PRICE FOR PREMATURE WEAR). THE REAR BRAKES WEARING PREMATURELY PRESENTS A POTENTIAL SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356358September 19, 2010
FUEL SYSTEM, DIESEL, VEHICLE SPEED CONTROL
YESTERDAY (18/09/2010), MY 2010 JETTA TDI STALLED FOR 1-2 SECS WHEN WE WERE CROSSING TO ANOTHER SIDE OF THE STREET AFTER PICKING MY SON FROM A BIRTHDAY PARTY. WE WERE ALMOST RAMMED BY ANOTHER CAR WHICH WAS GOING AT A HIGH RATE OF SPEED. THE ENGINE STALLS FOR 1-2 SECS BEFORE GOING AGAIN EVEN THOUGH I HAD STEPPED THE GAS PEDAL ALL THE WAY DOWN. IT REFIRED AGAIN AND SPED UP AGAIN. I DON'T KNOW WHAT HAVE CAUSED THIS BUT MY OLDEST SON ALSO NOTICED THAT DURING HIS EVERYDAY DRIVING TO UNIVERSITY. HAVE REPORTED TO VW CANADA WEBSITE COMPLAINT TODAY (19/09/2010). ESPECIALLY OCCURRED IN FIRST AND SECOND GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356364September 19, 2010
FUEL SYSTEM, DIESEL
HESITATION AFTER STOPPING AND THEN ACCELERATING. AUTO FEELS LIKE IT IS ABOUT TO STALL. HARD SHIFTING FROM 1ST TO 2ND GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355930September 16, 2010
FUEL SYSTEM, DIESEL
SHORTLY AFTER STARTING UP, THE CAR STALLED ABRUPTLY WHILE STILL IN DRIVEWAY. THERE WERE NO WARNING SIGNS (LOW POWER, ROUGH RUNNING, ETC), AND IT WAS UNABLE TO START AFTERWARD. THIS WAS DIAGNOSED AS A FAILURE OF THE HIGH PRESSURE FUEL PUMP. THERE WAS NO EVIDENCE OF FUEL CONTAMINATION OR OTHER ENVIRONMENTAL CONCERNS THAT MAY HAVE CONTRIBUTED TO THE FAILURE. THE PUMP WAS REPLACED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355819September 15, 2010
SERVICE BRAKES, ELECTRIC
I HAVE A 2008 JETTA, WITH AN AUTOMATIC TRANSMISSION AND I HAVE BEEN THE SOLE OWNER. THE CAR HAS 18,000 MILES AND NEEDS NEW BACK BRAKES. VW SAYS IT IS NO LONGER UNDER WARRANTY AND WILL NOT PAY FOR BRAKES. THEY TOLD ME THAT THERE IS 'EQUAL WEAR' ON BOTH BACK BRAKES (THE FRONT ARE FINE); HOWEVER, WHEN I LOOKED AT THE BRAKES WITH THE VW MECHANIC, THERE WAS NOT EQUAL WEAR. I AM CONTESTING THE ISSUE AND BELIEVE THAT IT IS A MECHANICAL PROBLEM AND NOT A CASE OF NATURAL WEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355858September 15, 2010
FUEL SYSTEM, DIESEL
ON FRIDAY, SEPT 10, 2010, WHILE DRIVING SOUTH ON THE I 605 FREEWAY (LOS ANGELES COUNTY) AT APPROXIMATELY 12 NOON AT SPEEDS OF 60 TO 65 MPH THE ENGINE, WITHOUT WARNING, DIED, STOPPED. I MANAGED TO GET ONTO THE SHOULDER AND EVENTUALLY RESTART THE ENGINE. THIS FAILURE HAPPENED TWO MORE TIMES ON THE FREEWAY. ON THE FINAL STOP, AFTER CALLING VW, I WAS ABLE TO RESTART THE CAR AND COMPLETE MY DRIVE HOME (APPROX. 60 MILES). THAT EVENING WHILE DRIVING TO THE LOCAL MARKET THE SAME THING HAPPENED WITH THE ENGINE TWO MORE TIMES. I NOTIFIED THE DREW VW DEALERSHIP OF THE PROBLEM AND ARRANGEMENTS WERE MADE TO USE THEIR ROADSIDE SERVICE AND HAVE IT TOWED TO THE CARLSBAD, CA DEALERSHIP FOR DIAGNOSIS AND REPAIR. IT HAS NOW BEEN THERE THREE DAYS. AN ADDITIONAL FREQUENT PROBLEM IS THE ENGINE STALLING WHEN LEAVING A STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355860September 15, 2010
ENGINE AND ENGINE COOLING
WE HAVE HAD THIS CAR FOR LESS THAN TWO MONTHS. THE DAY BEFORE WE TRAVELED ABOUT 45 MINUTES AWAY AND USED THE HIGHWAY. THE CAR WAS FINE. THE NEXT DAY, WHEN TRAVELING ON THE HIGHWAY AT ABOUT 70MPH OUR 2009 JETTA SPORTWAGEN TDI SUDDENLY LOST POWER ABOUT 30 TO 40 MINUTES INTO THE TRIP. THE GAS PEDAL DID NOT RESPOND TO BEING PRESSED. OUR VEHICLE WAS SLOWING DOWN. IT WAS LIKE THE CAR DIED AND WE WERE COASTING. FIVE TO TEN SECONDS LATER IT WAS LIKE NOTHING HAPPENED. THE CAR RESUMED POWER. IT HAS NOT HAPPENED AGAIN. WE TOOK IT TO THE DEALER AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355519September 14, 2010
FUEL SYSTEM, DIESEL
WHILE DRIVING ON THE FREEWAY IN MY 2009 JETTA TDI SPORTWAGEN, I EXPERIENCED A "CLUNK", A LOSS OF POWER AND A COIL LIGHT ON THE DASH THAT SAID "ENGINE FAULT - WORKSHOP". I MANAGED TO KEEP GOING TO A REASONABLE EXIT. AS SOON AS THE CAR STOPPED AT A LIGHT, IT STALLED AND WOULD NOT START AGAIN. CAR WAS TOWED TO THE DEALER, WHO CALLED IT "FUEL CONTAMINATION". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355426September 13, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I'VE A 2010 VW JETTA WAGON TDI, IT STALLS OUT, MOSTLY AT LOW IDLE AND ON HILLS SOMETIMES. IT ALSO DOESN'T ENGAGE SOMETIMES IN FORWARD AND ONCE IT DOES IT LURCHES. I'VE BEEN TOLD IT'S THE SHIFTING AND THAT THERE IS NO PROBLEM WITH THE CAR. I TOOK THE CAR IN THREE TIMES TO HAVE VW LOOK AT IT AND THEY SAID THERE WERE NO ISSUES ALL THREE TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355102September 12, 2010
FUEL SYSTEM, DIESEL
2009 VW JETTA TDI FUEL PUMP EXPLODES SENDING MENTAL SHAVING INTO THE FUEL SYSTEM AND ENGINE. CAUSING THE VEHICLE TO STALL IN THE MIDDLE OF THE INTERSTATE WHILE DRIVING. DEALERSHIP GAVE ME REPAIR QUOTE OF $10,000. I DON'T HAVE THE MONEY TO GET MY CAR FIX. I WAS TOLD THAT THIS IS AN ONGOING ISSUE WITH THESE CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354900September 10, 2010
ENGINE AND ENGINE COOLING:ENGINE
2005.5 NEW JETTA 60,000 MILES AND THE TIMING CHAIN HAS SLIPPED TEETH AND THROWN THE ENGINE OUT OF TIME. NEW TIMING CHAIN FROM DEALER IS BETWEEN $4700-$5600. ALL MAINTENANCE AND SERVICE WAS DONE AT THE DEALER. FROM INTERNET SEARCHES IT APPEARS THIS IS A GROWING PROBLEM ON EARLY MODEL YEARS. THE DEALER HAS ALSO ADDED TO THEIR OWNERS MANUAL THAT THE TIMING CHAIN IS NOW A SERVICEABLE ITEM. HOWEVER IT WAS NEVER IN MY MANUALS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354943September 10, 2010
FUEL SYSTEM, DIESEL
I TOOK MY 2009 VW JETTA TDI INTO BYERS IMPORTS, WHITEHALL OH FOR IT'S 20K MILES SERVICE. I HAD READ ONLINE THAT THERE WERE ISSUES WITH THE FUEL PUMP THROWING METAL FLAKES INTO THE FUEL SYSTEM AND I WANTED TO HAVE THEM NOTE IF THERE WERE FLAKES PRESENT WHEN THEY CHANGED THE FUEL FILTER. METAL FLAKES WERE OBSERVED IN THE FUEL LINE. THEY REFUSE TO REPLACE THE FUEL SYSTEM EVEN THOUGH THEY COMMENTED THAT THERE ARE OTHER CARS IN THE SHOP WITH THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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