Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10406168June 13, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT STATED THEY WERE ATTEMPTING TO PARK THE VEHICLE AND WHEN SHE APPLIED THE BRAKES, THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT WAS UNABLE TO STOP THE VEHICLE UNTIL SHE CRASHED INTO THE FRONT OF A GLASS BUILDING. THERE WERE NO INJURIES, A POLICE REPORT WAS FILED. THE CONTACT ALSO STATED THAT THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TAKEN TO THE DEALER TO DETERMINE WHAT CAUSED THE FAILURE AND THE DEALER STATED THEY COULD NOT FIND ANY ERROR CODES. THE FAILURE AND CURRENT MILEAGE WAS 29,000. UPDATED 10/12/11
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10405912June 10, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA SPORTSWAGEN. THE CONTACT STATED THAT WHILE DRIVING 5 MPH FROM A COMPLETE STOP THE TRANSMISSION EXHIBITED A DELAYED RESPONSE AND BEGAN SLIPPING INTO A HIGHER GEAR WITH HESITATION. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200. UPDATED 07/21/11 *BF THE CONSUMER STATED WHEN TAKING OFF FROM A STOP, IT FELT AS THOUGHT HE VEHICLE SHIFTED TO A HIGHER GEAR. THE CONSUMER HAD DIFFICULTY GETTING THE VEHICLE TO ACCELERATE. THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. UPDATED 08/18/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405609June 8, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
2006 VOLKSWAGEN JETTA COOLING FAN STOPPED WORKING AT JUST OVER 50K MILES AND 2 MONTHS OUT OF WARRANTY. VW OF AMERICA WILL NOT COVER THIS (AS IT IT OUT OF WARRANTY). IT SEEMS TO BE A COMMON PROBLEM FOR MANY CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405630June 8, 2011
VEHICLE SPEED CONTROL
[XXX] VOLKSWAGEN JETTA SPORTY WAGON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10405632June 8, 2011
FUEL SYSTEM, DIESEL
2010 JETTA DIESEL AUTOMOBILE. PROBLEMS WITH ENGINE STALLING AND/OR POWER DOWN PROBLEMS. ALMOST HIT BY ANOTHER VEHICLE IN A LEFT HAND TURN TWICE BECAUSE VEHICLE STALLED. WE HAVE RETURNED IT TO THE DEALERSHIP SEVERAL TIMES, BUT THEY DENY ANYTHING IS WRONG. IT DOES NOT HAPPEN ALL THE TIME, BUT VERY FRIGHTENING WHEN IT DOES HAPPEN. WE PURCHASED THE CAR IN DEC 2010 AND IT HAS HAPPENED 16 TIMES, 8 IN MAJOR TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405634June 8, 2011
FUEL SYSTEM, DIESEL
I PURCHASED A CERTIFIED 2009 VW JETTA TDI ON 5/5/2011. ON 6/3/2011 I HAD A INTERMITTENT CK ENGINE LIGHT. FOUND IT TO BE FUEL DELIVERY RELATED. CK OF FUEL FILTER FOUND ALOT OF FINE METALLIC SHAVINGS PRESENT, I REQUESTED MAINTENANCE HISTORY AND FOUND THIS VEHICLE HAD A HPFP FAILURE IN THE PAST AT 43366 MILES IT CURRENTLY HAS 50700 MILES. THIS VEHICLE HAS A LONG HESITATION TO ENGAGE IN DRIVE AND REVERSE, ALSO HAD A MEGATRONIC UNIT FAILURE. ALL FILTERS WERE REPORTED REPLACED AT 49,129 I LEFT IT ON THE LOT AND BOUGHT A 2011 MODEL. I HAVE A HARD TIME BELIEVING THE DEALER WAS NOT UNLOADING THIS CAR..AND TOLD ME IT WOULD BE RE-CERTIFIED AND SOLD AGAIN ON THEIR LOT. I HAD IT FOR ONE MONTH AND LOST 2000 DOLLARS ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405449June 7, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, EXTERIOR LIGHTING
I PURCHASED A 2005 NEW JETTA AUTOMATIC TRANSMISSION IN JULY OF 2010. IT CURRENTLY HAS 72,000 MILES. 3 ISSUES. ONE, WHEN THE CAR IS FIRST STARTED UP, A CLANGING NOISE OCCURS AND LASTS FOR APPROX 30 SECONDS, THEN IT SOUNDS LIKE A VENT CLOSES AND THE SOUND GOES AWAY. TWO, THE RIGHT FRONT HEADLIGHT WILL NOT TURN OFF SOMETIMES WHEN I PULL ALONG SIDE A CURB. I HAVE TO RESTART THE CAR, BACK THE CAR UP, THEN PULL THE CAR FORWARD TO GET IT TO TURN OFF. THE THIRD ITEM OCCURS INTERMITTENTLY NOT ALWAYS AND INVOLVES SHIFTING OF GEARS. WHEN THE CAR IS GOING APPROXIMATELY 20 TO 30 MILES PER HOUR, IT SEEMS TO BOUNCE BACK AND FORTH BETWEEN 2ND AND 3RD GEAR A LITTLE ROUGH BUT NOT JERKY AND SOMETIMES WHEN COASTING THROUGH AN INTERSECTION THE CAR SEEMS TO HESITATE WHEN I AM READY TO PUSH ON THE GAS. BUT THEN, AFTER A COUPLE SECONDS, ENGAGES INTO GEAR WITH A LUNGE. I RECENTLY TOOK THE CAR TO A TRANSMISSION SHOP FOR ANALYSIS AND THE MAN SAID HE COULD NOT PRODUCE ANY CODES. I TOLD HIM I HAD RECEIVED THE LETTER ABOUT THE TRANSMISSION'S VALVE BODY WARRANTY EXTENSION. HE DROVE THE CAR AND SAID THE CAR DEFINITELY LUNGES AND TOLD ME TO GET IT TO A VW DEALERSHIP FOR A CHECK UP AS HE WAS NOT AN AUTHORIZED VW TECH. I TOOK THE CAR TO THE NEAREST DEALERSHIP WHICH IS 2 HOURS AWAY FROM MY HOME. THEY DROVE THE CAR 3 SEPARATE TIMES TRYING TO PRODUCE THE SCENARIO I DESCRIBED BUT COULD NOT. THE TECH TOLD ME IT SOUNDED LIKE I WAS DESCRIBING THE VALVE BODY ISSUE AND HE WOULD TELL THE SERVICE ADVISOR THAT HE HAD FELT THE PROB AND THAT MY CAR NEEDED A NEW VALVE BODY. WHEN I PICKED UP MY CAR, THE CAR WOULD NOT DRIVE ABOVE 20 MPH WITHOUT THE ENGINE ROARING AND THE SHIFTING HARD INTO GEAR EVERYTIME. ME AND MY DAUGHTER HAD PULLED OUT INTO A VERY BUSY 40 MPH TRAFFIC. IT WAS SCARY. AT ONE POINT THE CAR WOULD NOT GO INTO ANY GEAR! I RETURNED THE CAR TO THE DEALERSHIP AND TOLD THEM SOMETHING WAS SERIOUSLY WRONG. NEXT DAY, THEY TOLD ME MY CAR NEEDS A NEW TRANSMISSION AT MY COST OF $5000. WHAT HAPPEN? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405460June 7, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT NOTICED RUST IN THE FUEL FILTER AND PUMP CAUSING THE FUEL SYSTEM TO FAIL. ALSO, THE CHECK ENGINE LIGHT WOULD ILLUMINATE THEN VEHICLE WOULD SUDDENLY STALL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER AND THE CONTACT WAS AWAITING A RESPONSE. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE CURRENT MILEAGE WAS 35,700. THE FAILURE MILEAGE WAS 35,680. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404303June 3, 2011
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2000 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WOULD JERK ABNORMALLY WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LAMP. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO ADVISED THAT THE MASS FLOW AIR SENSOR FAILED. THE CONTACT HAD RECEIVED NOTIFICATION OF A VOLUNTARY MANUFACTURERS RECALL IN REGARDS TO PRIOR TO THE FAILURE. THE VEHICLE WAS REPAIRED UNDER THE RECALL. LESS THAN FOUR YEARS LATER, THE FAILURE RECURRED. THE MANUFACTURER WAS THEN CONTACTED YET THEY OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000. UPDATED 07/20/11*LJ THE SENSOR LIGHT FOR THE MASS AIR FLOW REPLACED TWICE IN DECEMBER 2007 AND AGAIN IN JUNE 2011. UPDATED 07/25/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404342June 3, 2011
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE FUEL PUMP WAS LEAKING AND CAUSING THE VEHICLE TO BECOME RESISTANT TO STARTING. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 04V586000 (FUEL SYSTEM, DIESEL). THE CONTACT CALLED THE DEALER REGARDING THE RECALL AND THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS CONCERNED THAT THE VEHICLE COULD POTENTIALLY CAUSE A FIRE. THE FAILURE MILEAGE WAS 90,500. UPDATED 06/24/11 *BF THE CONSUMER DISPUTED THE DEALERS RESPONSE SINCE HE BELEIVED HIS VIN FELL IN THE PUBLISHED VIN RANGE OF THE RECALL DESCRIBED IN VW'S DOCUMENTATION PROVIDED TO NHTSA. UPDATED 06/30/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404208June 2, 2011
FUEL SYSTEM, DIESEL
TL*THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT FUEL INJECTOR LINE NUMBER TWO EXPLODED AND WAS LEAKING FUEL ONTO THE ENGINE. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS INFORMED THE FAILED ENGINE WOULD BE SENT TO ONE OF THEIR FACILITIES IN GERMANY TO BE INSPECTED. THE FAILURE AND CURRENT MILES WERE 6,000. UPDATED 07/20/11*LJ UPDATED 08/01/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404239June 2, 2011
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MY JETTA GLI STALLED ON ME WHILE I WAS ON THE HIGHWAY IN 5TH GEAR. THE EPC WARNING LIGHT CAME ON PRIOR TO THE CAR STALLING. I WAS UNABLE TO START THE CAR AFTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403965June 1, 2011
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN TRYING TO USE THE TURN SIGNAL THEY WOULD NOT TURN ON; NOR DOES THE HAZARD WARNING LIGHTS FUNCTION PROPERLY. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO ADVISED HER THAT THERE WAS AN ELECTRICAL FAILURE BECAUSE NO FUSES HAD BLOWN OUT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILES WERE APPROXIMATELY 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403973June 1, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN HE DEPRESSED THE ACCELERATOR PEDAL TO PASS ANOTHER VEHICLE OR MOVE FASTER, THE VEHICLE WOULD SUDDENLY SLOW DOWN. THE VEHICLE WOULD ALSO TAKE UP TO THREE SECONDS BEFORE IT WOULD MOVE FORWARD AT A MODERATE SPEED. THE CONTACT STATED THE FAILURE WAS CALLED "INTERMITTENT ACCELERATOR HESITATION" RELATED TO THE TRANSMISSION. THE FAILURE OCCURRED FOUR TIMES. THE CONTACT CALLED THE DEALER WHO STATED THE VEHICLE HAD TO BE INSPECTED. THE DEALER NOTIFIED THE MANUFACTURER OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 27,000. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404065June 1, 2011
ENGINE AND ENGINE COOLING
COILPACK FAILURE CAUSES THE CAR TO DECELERATE AND SPUTTER, ESPECIALLY WHEN IT STARTS TO RAIN. VOLKSWAGEN IS AWARE OF THE PROBLEM SINCE 2001. THE INTERNET IS FULL OF COMMENTS ON THIS DEFECT YET THE PROBLEM CONTINUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404930June 1, 2011
POWER TRAIN
OUR VW HAS A DSG TRANSMISSION. WE HAVE HEARD A STRANGE SOUND SINCE ABOUT OCTOBER, 2010. IT WAS FINALLY DIAGNOSED AS A DUAL MASS FLYWHEEL FAILURE. THE DEALER REFUSED TO DO ANYTHING. VW FINALLY AGREED TO PAY FOR 1/2 THE REPAIR PARTS AND WE HAD TO PAY ALL OF THE LABOR. WE OBTAINED DATA ON THE INTERNET THAT DUE TO PROBLEMS WITH THIS DSG TRANSMISSION, VW HAD EXTENDED THE WARRANTY ON ALL DSG OR S-TRONIC TRANSMISSIONS FOR 10 YEARS/100K MILES. THE DEALER TOLD US WE WERE WRONG! WE BELIEVE THAT WE HAVE A VW WITH A DEFECTIVE TRANSMISSION AND ASK THAT YOU REQUIRE VW TO MAKE THE REPAIRS UNDER WARRANTY AND THAT YOU, PLEASE, ADD THIS COMPLAINT TO THOSE THAT YOU MAY ALREADY HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403898May 31, 2011
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI. THE CONTACT WAS DRIVING 30 MPH WHEN THE VEHICLE STALLED WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSTICS OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT PROVIDED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404708May 30, 2011
ELECTRICAL SYSTEM
LOCK UNIT FOR CENTRAL LOCKING DRIVERS SIDE FRONT VW PART F220 SWITCHES INDICATING A "DOOR OPEN" STATUS FAIL ON A REGULAR BASIS ON UNITS MANUFACTURED BETWEEN 1999 AND 2001. VW REDESIGNED THE PART IN 2002, BUT OFFERED NO CORRECTIVE ACTION FOR VEHICLES WITH THE FLAWED DESIGN. WHEN THE SWITCH IS INOPERABLE, THE LAMP ON THE DOOR DOES NOT ILLUMINATE WHEN THE DOOR IS OPENED, MAKING IT INVISIBLE TO ONCOMING TRAFFIC. IN ADDITION, THE DOME LIGHT DOES NOT ILLUMINATE WHEN THE DOOR IS OPENED. FINALLY, SINCE THE CAR DOES NOT SENSE THAT THE DOOR IS OPENED, IT WILL RE-LOCK ITSELF AFTER 30 SECONDS, POTENTIALLY STRANDING A DRIVER OUTSIDE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404754May 30, 2011
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING:ENGINE:DIESEL
THE CAR CHRONICALLY STALLS IN FIRST OR SECOND GEAR IN STOP AND GO TRAFFIC, AT VERY SLOW SPEEDS OR WHEN COASTING. WHEN GIVING IT GAS AND LETTING OUT THE CLUTCH, IT JUST STALLS WITH NO WARNING. HAVE SPOKEN WITH OTHER JETTA TDI OWNERS AND THEY ACKNOWLEDGE SAME PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403673May 29, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
THERE IS A DISTINCT DELAY WHEN TAKING THE CAR FROM PARK TO DRIVE OR REVERSE WHICH CAUSES VERY HARSH ENGAGEMENT. IT MAKES IT A CHALLENGE TO SAFELY MANEUVER THE CAR IN CLOSE QUARTERS. SITTING AT A RED LIGHT THE CAR WILL LURCH FORWARD WHEN LETTING OFF THE BRAKE AND HITTING THE THROTTLE. THIS HAPPENS AT START UP AND AT RUNNING TEMPERATURE. WHEN THIS FIRST BEGAN TO HAPPEN THE PROBLEM WOULD GO AWAY AFTER A TRANSMISSION SERVICE BUT WOULD SOON RETURN. NOW IT IS PRESENT AT ALL TIMES WHETHER THE SERVICE HAS BEEN PERFORMED OR NOT. THE PROBLEM ONLY OCCURS WHEN THE CAR IS AT A STOP AND YOU START TO MOVE THE VEHICLE, FORWARD OR REVERSE. ALL OTHER SHIFTING RESPONSES SEEM TO BE NORMAL. AGAIN THE PROBLEM ONLY EXISTS WHEN STARTING FROM A COMPLETE STOP. FROM WHAT I CAN READ THIS SEEMS TO BE A RECURRING PROBLEM WITH THE DSG TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta