Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10410131June 30, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2006.5 JETTA TDI WITH A DSG TRANSMISSION AND 130,000 MILES. MY CAR HAS HAD ALL TRANSMISSION SERVICE COMPLETED AT THE DEALERSHIP. MY INCIDENT BEGAN AT A RED LIGHT. WHEN I WENT TO HIT THE GAS, MY CAR DID NOT MOVE. THE ENGINE REVVED BUT NOTHING. I TURNED THE CAR OFF. ONCE I STARTED IT AGAIN, I WAS ABLE TO GET TO MY DESTINATION. WHEN I WENT TO LEAVE, IT DID IT AGAIN AT A STOP SIGN. I WAS AGAIN ABLE TO TURN OFF MY CAR AND RESTART. IT MOVED APPROXIMATELY 20 FT INTO INTERSECTION, THEN NOTHING. I TURNED IF OFF TWO MORE TIMES AND FINALLY MADE IT THROUGH INTERSECTION (APPROXIMATELY 40 FT THROUGH). WHILE IN DRIVE (GOING APPROX. 20 MPH), THE CAR SHIFTED INTO NEUTRAL, ALL LIGHTS ON INSTRUMENT PANEL WERE BLINKING, JUST AS BEFORE. I SAT FOR A FEW MINUTES, THEN I TRIED TO DRIVE HOME AGAIN IN THE MANUAL GEAR SHIFTING MODE. I MADE IT APPROXIMATELY 1/2 MILE WHEN IT SHIFTED INTO NEUTRAL AGAIN (GOING APPROX. 40 MPH) AND LIGHTS BLINKING. I HAD TO CALL A TOW TRUCK TO TAKE ME TO THE DEALERSHIP. HEAVEN FORBID I HAD BEEN GOING FASTER AND THIS HAPPENED OR SOMEONE HAD HIT ME IN THE INTERSECTION AS I TRIED TO TURN ACROSS TRAFFIC. I UNDERSTAND THERE IS A RECALL FOR 2007-2009 TRANSMISSIONS AND EXTENDED WARRANTY. I SUGGEST EXPANDING THIS TO INCLUDE ALL MODELS WITH DSG TRANSMISSIONS SINCE THEY OBVIOUSLY HAVE DANGEROUS RELIABILITY PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409299June 29, 2011
ENGINE AND ENGINE COOLING
MY 2010 VW JETTA TDI HAS HAD 5 EPISODES OF STALLING (ACTUALLY IT DOES NOT STALL IN THE NORMAL SENSE OF THE WORD, THE ENGINE JUST STOPS RUNNING). IN ALL 5 INCIDENTS THE CAR NEEDED TO BE PLACED IN PARK, THE IGNITION NEEDED TO BE TURNED OFF AND THEN THE CAR COULD BE RESTARTED AND RAN NORMALLY. IN 4 OF THE INCIDENTS IT WAS EITHER RAINING OR HAD JUST RECENTLY RAINED. THE 5TH INCIDENT HAD HIGH HUMIDITY. THE O2 SENSOR HAS BEEN UPDATED TWICE. THE FIRST TIME AS A RESPONSE TO THE PROBLEM, THE SECOND TIME AS PART OF NORMAL MAINTENANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409340June 29, 2011
STEERING
TL* THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO STEER. THE CONTACT ADDED POWER STEERING FLUID TO THE VEHICLE BUT CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC STATED THAT THE HIGH PRESSURE POWER STEERING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 201,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409209June 28, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE REAR BRAKE PAD LOCKED WHILE DRIVING, DUE TO THE BRAKE PAD BEING STUCK. WHEN THE CONTACT PUT THE VEHICLE IN PARK, THE BRAKE PAD FELL OFF ONTO THE FLOOR. THE DEALER DIAGNOSED THAT THE VEHICLE NEEDED A NEW BRAKE CALIPER AND BRAKES. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT ASSIST THE CONTACT WITH THE REPAIRS. THE FAILURE MILEAGE WAS 48,000 AND THE CURRENT MILEAGE WAS 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409204June 28, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2001 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH OVER A BUMP IN THE ROAD, THE FRONT PASSENGER SIDE AIR BAGS DEPLOYED. THE FAILURE WAS NOT DIAGNOSED NOR WAS THE VEHICLE REPAIRED. THE FAILURE MILEAGE WAS 170,345.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408919June 26, 2011
POWER TRAIN
STALLING ON HIGHWAY, LOCAL ROADS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408953June 26, 2011
SEATS
HEADREST IS VERY UNCOMFORTABLE TO THE POINT WHERE I REVERSED IT WHICH MAKES IT VERY UNSAFE. IN THE NORMAL POSITION IT CAUSES SIGNIFICANT NECK PAIN. PLEASE CHANGE THE SAFETY LAWS TO THE OLD VERSION FOR HEADRESTS. MY 2000 VOLKSWAGEN JETTA HAD VERY COMFORTABLE HEADRESTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408764June 24, 2011
TIRES
THE TURANZA EL400 02 TIRES CAME STANDARD ON MY NEW 2011 VOLKSWAGEN JETTA. THE TIRES HAVE A VIBRATION AT 40-40 MPH. DEALER SAYS IT IS THE TIRES. THE VIBRATION GETS BETTER WITH DRIVING, BUT NEVER COMPLETELY GOES AWAY. VIBRATION IS AT ITS WORST AFTER THE CAR HAS BEEN SITTING FOR SEVERAL HOURS TOOK THE CAR TOTHE DEALER ON 2 SEPARATE SERVICE CALLS, THEY RE BALANCED AND ROTATED THE TIRES FOR ME. THIS WAS NO HELP TOOK THE CAR TO FIRESTONE TO NO AVAIL, THE MANAGER SAYS THAT THERE'S NO WAY THERE CAN BE A VIBRATION FROM THE TIRE AT THAT SPEED. I ASSURE YOU THERE IS. I AM VERY DISAPPOINTED WITH FIRESTONE DISCONCERN WITH MY SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408838June 24, 2011
FUEL SYSTEM, DIESEL
1. THE CAR'S GLOW PLUG LIGHT STARTED FLASHING AND THE CAR LOST POWER AND STALLED. 2. THE CAR STOPPED RUNNING SUDDENLY. PER THE DEALER, IT WAS CAUSED BY THE FUEL PUMP EXPLODING. *TR 3. THE ENTIRE FUEL SYSTEM, INCLUDING THE TANK, WAS REPLACED BY THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408507June 22, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 30 MPH THE BATTERY LAMP ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO FILE A REPORT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 558.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407659June 21, 2011
FUEL SYSTEM, DIESEL
I WANT TO MAKE SURE MY VEHICLE IS INCLUDED IN NHTSA INVESTIGATION EA11003 - VOLKSWAGEN DIESEL HIGH PRESSURE FUEL PUMP FAILURES. NOTE: VW USES A FOAM CUP TEST TO VERIFY PRESENCE OF GASOLINE IN THE DIESEL FUEL. BIODIESEL WILL MELT FOAM THE SAME WAY GASOLINE DOES SO THE FOAM CUP TEST WILL SHOW THE SAME RESULTS IF THE DIESEL FUEL IN THE VEHICLE CONTAINS BIODIESEL. MOST ALL STATIONS IN ILLINOIS SELL BIODIESEL BECAUSE OF STATE TAX INCENTIVES. I EXPLAINED THIS MULTIPLE TIMES TO MY DEALER BUT THEY WOULDN'T LISTEN. THEY WANTED ME TO PAY $200.00 TO SEND THE FUEL TO AN OUTSIDE LAB FOR TESTING SO I TURNED THE ISSUE OVER TO MY INSURANCE COMPANY. FINAL BILLL WAS $10035.77 OF MOSTLY UNNEEDED PARTS FOR THE REPAIR BECAUSE THERE WAS NOT GASOLINE IN THE FUEL. I HAVE A RECEIPT SHOWING WHAT PUMP I FILLED UP FROM AND A LETTER FROM THE ILLINOIS DEPARTMENT OF AGRICULTURE STATING THEY TESTED THE DIESEL FUEL FROM THE PUMP I FILLED UP AT AND IT TESTED WITHIN COMPLIANCE. I FILLED UP THREE DAYS PRIOR TO THE PUMP FAILURE AND THE ENGINE WAS RUNNING PERFECTLY UP TIL THE FAILURE. THE ONLY THING I WONDERED ABOUT IS THE COOLING FAN WASN'T RUNNING AND IT WAS 94 DEGREES OUT THAT DAY. THE DEALER WAS USELESS AND DISMISSED EVERYTHING I SAID CLAIMING I PUT GASOLINE IN THE CAR. I AM THE ONLY DRIVER IN MY HOUSEHOLD WHO HAD EVER FUELED IT UP AND I KNOW FOR A FACT I HAD NOT EVER PUT IN THE WRONG FUEL. I FEEL I AM OWED COMPENSATION FROM VOLKSWAGEN FOR THE WAY I WAS TREATED AND THE FACT I WAS NOT GIVEN A LOANER VEHICLE PER THE VEHICLE WARRANTY THEY DID NOT HONOR ON THE REPAIR. MY JETTA WAS BRAND NEW - ONLY 3236 MILES ON THE ODOMETER WHEN THE PUMP FAILED. THERE ARE MULTIPLE REPORTS OF THIS PROBLEM ALL OVER THE VW TDI FORUMS ON THE INTERNET. I WASN'T THE FIRST ONE THIS HAPPENED TO AND THERE HAVE BEEN MORE SINCE. PLEASE HELP PROTECT CONSUMERS FROM BEING PUT IN THE UNNECESSARY POSITION OF FIGHTING A HUGE COMPANY. I WOULD BE HAPPY TO SHARE MY DOCUMENTATION SO YOU REALLY SHOULD BE CONTACTING OWNERS FOR MORE INFO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407784June 21, 2011
TIRES
I BOUGHT A SET OF 215/50R-17 91V ZEXIUS XI-427 ALL SEASON RADIAL TIRES ON 07/26/2010 FROM LES SCHWAB TIRES IN CALIFORNIA. ON MEMORIAL DAY 5/30/2011 I HAD A BLOWOUT ON I-215 IN LAS VEGAS NV CALLED EMERGENCY ROAD SERVICE AND THEY PUT ON SPARE. I CALLED LES SCHWAB TO TELL ABOUT INCIDENT THE NEXT DAY. I WAS TOLD IT WAS TIRE SEPARATION BY AN COMPETITOR TIRE SHOP. ON 6/11/2011 TWO WEEKS AND 282 MILES LATER I WOKE UP TO FIND I HAD A FLAT TIRE ON A DIFFERENT ZEXIUS TIRE, SO I PUT AIR IN THE TIRE AND DROVE THE CAR TO TIRE WORKS A TIRE SHOP A MILE DOWN THE ROAD. TIRE WORKS CHECKED THE TIRE FOR ANY OBJECTS IN THE TIRE BUT FOUND NONE. THEY FOUND THE SIDEWALL HAD A CRACK WHERE AIR WAS LEAKING THROUGH AND DETERMINE IT WAS TIRE SEPARATION. UPON FURTHER INSPECTION THEY FOUND CRACKS IN THE OTHER TWO ZEXIUS TIRES WHICH THE TIRE SPECIALIST SAID WAS CAUSED BY DRY ROT! I REPLACED THE ZEXIUS TIRE WITH ANOTHER SET OF TIRE'S DUE TO THE LACK OF CONFIDENCE IN THE SAFETY OF THESE TIRES. I AM IN CURRENT DISPUTE WITH LES SCHWAB TIRES FOR A REFUND FOR THE TOTAL COST OF TIRES. PARTIALLY THE DISPUTE IS WHOM WILL PAY FOR SHIPPING THE ZEXIUS TIRES BACK TO CALIFORNIA AS I LIVE IN HENDERSON,NV CURRENTLY. I NEED HELP TO SETTLE THIS DISPUTE AND EXPOSURE TO THESE FAULTY TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407781June 21, 2011
SERVICE BRAKES, HYDRAULIC
WHILE DRIVING AND LIGHTLY BRUSHING THE BRAKE PEDAL TO BEGIN SLOWING, THE BRAKE PEDAL AUTOMATICALLY ENGAGES FULLY, SLAMMING ON BRAKES UNEXPECTEDLY. IMMEDIATELY FOLLOWED BY A SOUND OF AIR PRESSURE BEING RELEASED. IF YOU PRESS THE BRAKE PEDAL AFTER THE AIR IS RELEASED, THE PEDAL WILL RETURN TO REST AND THE BRAKES WILL FREE UP. NO EXISTING DEALER RECALLS AND VW (AND VW SERVICE DEPARTMENTS) HAVE NO RECORD OF THIS BEING A COMMON PROBLEM. MY LOCAL VW SPECIALTY REPAIR SHOP SAYS THIS IS COMMON ON 2000 JETTA TDI'S. THIS IS A SIGNIFICANT SAFETY ISSUE. IF YOU EXPERIENCE A SIMILAR ISSUE, PLEASE REPORT IT! THERE ARE THREE OTHER ISSUES POSTED THAT APPEAR TO BE RELATED: 10116640, 10139585, 10052281.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407489June 20, 2011
UNKNOWN OR OTHER
I HAVE EXPERIENCED NUMEROUS STALLS WHEN ACCELERATING FROM A STOPPED POSITION. IT IS USUALLY WHEN THE VEHICLE IS WARMED UP AND OFTEN WHEN THE OUTSIDE TEMPERATURE IS OVER 80 F. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408263June 20, 2011
FUEL SYSTEM, GASOLINE
THE FUEL GASKET DECIDED TO CRACK ON THE TOP OF THE SENDING UNIT THAT SENDS DIESEL TO THE ENGINE. IT FILLED THE TOP AND SPILLED DOWN OVER THE TANK ONTO THE CONCRETE. $250 REPAIR FOR THE GASKET + LABOR NOT AT A DEALERSHIP. IT'S PROBABLY A FIRE HAZARD AND VW SHOULD RECALL THE GASKETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407343June 18, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
CAR NEARLY STALLS, AND THEN WHEN STEPPING ON THE GAS, THE RPM RISES REALLY HIGH TO 4000 RPM, THEN THE GEAR SHIFTS INTO 1ST CAUSING THE CAR TO DANGEROUSLY LURCH FORWARD. THIS CAN CAUSE A COLLISION. IT ALSO HAS A VERY NOTICEABLE DELAY TO SHIFT OUT OF NEUTRAL TO 1ST GEAR, SO WHEN MAKING A LEFT TURN AT AN INTERSECTION, THIS CAN BE DANGEROUS AS WELL. THE CAR HAS BEEN IN THE SHOP TWICE FOR THE SAME PROBLEMS. THIS WILL BE THE THIRD ATTEMPT TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407061June 16, 2011
INTERIOR LIGHTING, ELECTRICAL SYSTEM
DASHBOARD LIGHTS FOUND IN THE SPEEDOMETER AND TACHOMETER WILL TURN ON AND OFF RANDOMLY WHEN THE HEAD LIGHTS ARE TURNED OFF. THIS MAKES READING THE DASHBOARD DIFFICULT. DEALER NOTICED THE PROBLEM RIGHT AWAY AND ORDERED A REPLACEMENT DASHBOARD FROM VW. IT'S BEEN TWO WEEKS AND WE ARE STILL WAITING FOR THE PART TO BE SHIPPED TO THE US FROM GERMANY. CAR HAS UNDER 1K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407154June 16, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2005 NEW JETTA AND AT AROUND 60,000 MILES IT SHIFTS HARD FROM 1ST TO 2ND GEAR AND 2ND TO 3RD GEAR. IT ALSO DOWNSHIFTS ABRUPTLY. THE HARD JERKING SCARES ME WHEN DRIVING BECAUSE IT CAN CAUSE AN ACCIDENT. AT SOME POINT VW HAS TO REALIZE THIS IS A SERIOUS SAFETY HAZARD. I GOT THE RECALL LETTER ABOUT THE VALVE BODY AND WHEN I TOOK IT TO A VW DEALER FOR SERVICE I WAS TOLD THAT MY CAR DIDN'T HAVE A VALVE BODY ISSUE. THEY SAID I NEEDED A NEW TRANSMISSION. COST $6,000. I CONTACTED VW BY PHONE AND WAS TOLD THERE WAS NOTHING THEY COULD DO. NOW AT CLOSE TO 70,000 MILES THE JERKING HAS WORSEN AND I HAVE BECOME VERY CONCERNED ABOUT THE SAFETY OF THIS CAR WHILE I'M DRIVING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406905June 15, 2011
TIRES, TIRES:SIDEWALL
I WAS DRIVING ON THE SAN MATEO BRIDGE AT APPROX 65 MPH, WHILE ON THE BRIDGE MY TPM ALARM CAME ON THEN IMMEDIATELY AFTER THE BACKEND OF THE CAR STARTED TO SWERVE. I PULLED OVER ASAP AND AS I CAME TO A STOP THE TREAD PORTION OF MY REAR TIRE CAME BOUNCING PAST ME. AFTER GETTING OUT OF THE CAR, I SAW MY CAR SITTING ON THE RIM. LATER INSPECTION OF THE TIRE AND SIDEWALLS SHOWED NO OTHER DAMAGE EXCEPT THAT THE TIRE APPEARED TO COME APART RIGHT ALONG THE EDGE OF THE TIRE WHERE THE TREAD MEETS THE SIDEWALL. IN COMPARISON TO THE OTHER TIRES, THE STYLE OR MODEL OF TIRE HAS A SIDEWALL GROOVE IN THE MOLD. IT APPEARS THAT THE TIRE FAILED ALONG THIS GROOVE ON BOTH SIDES OF THE TIRE. NO OTHER PUNCTURE MARKS OR OTHER SIDEWALL TRAUMA WAS PRESENT. ALONG THIS SAME GROOVE ON THE OTHER TIRES, THE RUBBER APPEARS TO HAVE IMPERFECTIONS, LITTLE BUBBLES AND VOIDS IN THE RUBBER THAT APPEAR AS IF THE RUBBER DID NOT FULLY FILL THE MOLD FOR THE TIRE. I STILL HAVE THE TIRE AND SIDEWALLS FOR INSPECTION & PICTURES THAT CAN ME EMAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406793June 14, 2011
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA WAGON TDI. THE CONTACT WAS DRIVING 28 MPH WHEN THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THE MANUFACTURER WAS LATER CONTACTED VIA EMAIL. THE CONTACT WAS STILL AWAITING A RESPONSE. THE CONTACT PERFORMED A DIAGNOSTIC TEST ON THE VEHICLE WHICH CONFIRMED A FAULTY HIGH PRESSURE FUEL PUMP FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 21,436.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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