Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10416262July 29, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA TDI. THE CONTACT STATED AFTER HAVING HER TRANSMISSION FLUSHED BY THE DEALER, THEY NOTIFIED HER THAT THE VEHICLE WOULD NO LONGER SHIFT INTO REVERSE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO ADVISED HER THAT SHE WOULD NEED TO REPLACE THE TRANSMISSION SINCE IT WAS FAULTY. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416301July 29, 2011
FUEL SYSTEM, DIESEL
CAR LOST ENGINE POWER WHEN ONE CRUISE CONTROL ON THE INTERSTATE. LUCKILY IT WASN'T BUSY AT THE TIME. HAD TO SLOWLY COAST OFF THE SIDE OF THE ROAD WITHOUT POWER TO THE ENGINE. WOULDN'T RESTART AFTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415372July 27, 2011
FUEL SYSTEM, DIESEL
THE FOLLOWING EVENT OCCURRED ON 22 JULY 2011 IN A 2010 VW JETTA TDI WITH THE DSG. WEATHER WAS SUNNY, CLEAR AND APPROXIMATELY 94 DEGREES. TIME OF DAY WAS 1630 HOURS. I WAS LEAVING WORK AND I ATTEMPTED TO ENTER THE INTERSTATE TO GO HOME. I PRESSED ON THE ACCELERATOR TO MERGE INTO TRAFFIC. WHEN I PUSHED ON THE PEDAL, THE VEHICLE WOULD NOT INCREASE SPEED AND THE "CHECK ENGINE - SERVICE NOW' MESSAGE APPEARED IN THE MULTI-FUNCTION DISPLAY. ALSO, THE GLOW PLUG INDICATOR WAS ILLUMINATED. I PULLED TO THE SHOULDER, TURNED OFF THE VEHICLE AND CHECKED UNDER THE HOOD AND UNDER THE BODY. NOTHING APPEARED OUT OF PLACE, BROKEN, LEAKING OR ANY OTHER SYMPTOM WHICH WOULD BE UNUSUAL. I CLOSED THE HOOD, ENTERED THE VEHICLE AND RESTARTED IT. IT STARTED AND IDLED FINE. NO WARNING MESSAGES OR INDICATOR LAMPS APPEARED. I PUT THE CAR IN GEAR AND MERGED INTO TRAFFIC. AFTER DRIVING APPROXIMATELY 1 OR 2 MILES, THE "CHECK ENGINE - SERVICE NOW" MESSAGE REAPPEARED AND THE MIL LAMP WAS ILLUMINATED. ALSO, THE BATTERY LIGHT CAME ON AND THE ENGINE IMMEDIATELY STALLED. I COASTED TO THE SHOULDER AND PARKED THE VEHICLE. IT WOULD NOT RESTART. AGAIN, I EXITED THE VEHICLE, CHECKED UNDER THE HOOD AND UNDER THE BODY BUT THERE WERE NO SIGNS OF ANYTHING UNUSUAL. THIS WAS THE FIRST TIME THIS ISSUE HAS OCCURRED. THE VEHICLE IS CURRENTLY AT THE DEALER. THE DIAGNOSIS IS THE HIGH PRESSURE FUEL PUMP (HPFP) FAILED AND CAUSE METAL SHAVINGS TO BE SENT THROUGHOUT THE FUEL SYSTEM. THE DEALER STATED THEY ARE WAITING ON THE VOLKSWAGEN TECHNICIAN TO INFORM THEM ON THE CORRECT PARTS TO ORDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415394July 27, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT RENTED A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE GEAR SHIFTER INDEPENDENTLY SHIFTED FROM PARK INTO REVERSE WHILE DRIVING. THE VEHICLE THEN BEGAN TO REVERSE UNCONTROLLABLY AND CRASHED INTO A SMALL PATIO BUT THE VEHICLE DID NOT STOP. THE CONTACT THEN JUMPED FROM THE DRIVER SIDE WINDOW AND SUSTAINED INJURY. A RELATIVE THEN JUMPED INTO THE VEHICLE WHILE STILL IN MOTION TO MAINTAIN CONTROL OF THE VEHICLE. THE RELATIVE WAS ABLE TO STOP THE VEHICLE WHILE ON A RESIDENTIAL PATIO. THE CONTACT WAS HOSPITALIZED AND A POLICE REPORT WAS FILED. THE CONTACT DID NOT NOTIFY THE DEALER. THE MANUFACTURER WAS AWAITING A RESPONSE FROM THE CONTACT REGARDING THE CRASH. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 4,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10415419July 27, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 10 MPH WHEN THE POWER STEERING MALFUNCTIONED AND THE BRAKES FAILED. THE CONTACT WAS UNABLE TO STEER THE VEHICLE AND HAD TO USE THE EMERGENCY BRAKE TO STOP. THE BATTERY WARNING LIGHT ILLUMINATED AND THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE DIAGNOSTIC TEST DID NOT LOCATE A FAILURE AND THE CONTACT DROVE THE VEHICLE FOR TWENTY FIVE MILES BEFORE BEING ABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415857July 26, 2011
POWER TRAIN:CLUTCH ASSEMBLY
2010 VOLKSWAGEN JETTA. CONSUMER STATES KNOCKING NOISE BY GEARBOX WHILE DRIVING *TGW THE CONSUMER WAS INFORMED THE CLUTCHING SYSTEM NEEDED TO BE REPLACED. THE CONSUMER STATED HE HAD TO WAIT TWO MONTHS FOR THE PART. THE CONSUMER STATED THREE TO FOUR DAYS LATER, AFTER THE VEHICLE WAS FIXED, THE NOISE RESURFACED. THE PART WAS REPLACED AGAIN AND THE SAME NOISE RETURNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415224July 26, 2011
ELECTRICAL SYSTEM
OUR 2010 VW JETTA TDI SPORTWAGEN UNEXPECTEDLY STALLED SHORTLY AFTER STARTING LAST NIGHT. THE BATTERY LIGHT WENT ON, I THEN TURNED KEYS OFF AND ON AND IT WAS FINE. SAW THAT THERE WERE OTHER COMPLAINTS, SO WANTED TO ADD MINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415035July 25, 2011
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS PARKED THE CONTACT WAS REMOVING AN ITEM FROM THE TRUNK WHEN SHE WAS BURNED ON THE CALF OF HER LEFT LEG BY THE MUFFLER. THE CONTACT STATED THE MUFFLER WAS EXTENDED OUTWARD TOO FAR CAUSING HER TO COME IN CONTACT WITH IT. THE CONTACT HAD TO GO TO THE DOCTOR FOR THE BURN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10415908July 25, 2011
FUEL SYSTEM, GASOLINE
THE SECOND CYLINDER OF THE FUEL INJECTED DIESEL ENGINE BEGAN TO LEAK THE DIESEL FUEL INJECTED. THE UNDERCARRIAGE OF THE CAR AND THE RIGHT SIDED PANELS WERE COVERED WITH DIESEL FUEL. THE ENGINE LOST POWER AND AT SLOWER SPEEDS FUEL BEGAN TO POOL UNDER THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414936July 24, 2011
FUEL SYSTEM, DIESEL
WE PURCHASED A 2010 VOLKSWAGEN JETTA SPORTWAGEN TDI IN JULY 2010. ON JULY 21, 2011, THE VEHICLE WAS GIVEN ITS FIRST SERVICE AT A VOLKSWAGEN DEALERSHIP IN MADISON, WI. THE NEXT DAY, JULY 22, 2011, THE CAR WAS TO BE DRIVEN FROM MADISON, WI, TO NASHVILLE, TN. JUST PAST URBANA, IL, THE VEHICLE BEGAN TO OVERHEAT, INCREASING TO 190 DEGREES. IN ADDITION, THE ACCELERATION ABILITY BEGAN DECREASING UNTIL THE VEHICLE WOULD NOT GO MORE THAN 72 MPH. THE CHECK ENGINE LIGHT CAME ON AND BEGAN FLASHING. DRIVING THE VEHICLE BECAME DANGEROUS, AND THE VEHICLE WAS DRIVEN INTO A REST STOP AND TURNED OFF. VOLKSWAGEN ROADSIDE ASSISTANCE TOOK THE VEHICLE TO THE NEAREST DEALERSHIP WHICH WAS IN URBANA, IL. O'BRIEN VOLKSWAGEN DETERMINED ON JULY 23, 2011, THAT THE FUEL PUMP LOCATED IN THE GAS TANK WAS NOT OPERATING PROPERLY. THE REPLACEMENT TANK/PUMP HAS BEEN ORDERED AND IS SCHEDULED TO BE REPLACED IN THE VEHICLE ON JULY 26, 2011. WE FOUND THAT THIS COMPLAINT HAS BEEN MADE BY OTHERS, AND WE HOPE THAT THIS WILL BECOME AN OFFICIAL RECALL. IF IT HAD BEEN UNDER RECALL WHEN THE VEHICLE RECEIVED ITS SERVICE ON JULY 21, THE PART(S) COULD HAVE BEEN REPLACED AT THAT TIME, AND THE DANGEROUS DRIVING CONDITIONS COULD HAVE BEEN AVOIDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415850July 24, 2011
FUEL SYSTEM, GASOLINE
WAS TRAVELING ON A CITY BLOCK IN SAN FRANCISCO WHEN THE ENGINE LIGHT WENT ON. THERE WAS A SLIGHT POWER SURGE BUT NO STALL. DRIVING INTO THE NEXT CITY BLOCK THE CAR COMPLETELY DIED AND I PULLED OVER TO CURB. UNABLE TO START AGAIN. CAR WAS TOWED TO VW DEALER. WAS TOLD THE FUEL PUMP IN THE TANK HAD MALFUNCTIONED, AND CONTAMINATED THE FUEL TANK. ENTIRE FUEL PUMP, TANK, SYSTEM IS BEING REPLACED UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414641July 22, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2010 VW JETTA SPORTS WAGON WITH THE DSG AUTOMATIC IS CURRENTLY HAVING A SEVERE HESITATION WHEN STARTING FROM A STOP. I LET OFF THE BREAK AND STEP ON THE GAS AND IT DOES NOT MOVE FOR A SECOND THEN LURCHES FORWARD. THIS IS DANGEROUS WHEN PULLING OUT IN TRAFFIC. IT SEEMS AS THE CAR DRIVES LONGER IT GET WORSE. THE CAR HAS STALLED DURING THIS HESITATION AS WELL. WHEN IT STALLS YOU HAVE TO PUT THE CAR IN PARK THEN TURN THE KEY OFF AND RESTART THE CAR. THIS IS A VERY UNEASY FEELING WHILE AT AN INTERSECTION. THE CAR ALSO LURCHES FORWARD WHEN COMING TO A COMPLETE STOP, THIS HAS ALMOST MADE ME HIT A CAR IN FRONT OF ME. THIS IS A DAILY ISSUE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414047July 21, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
DSG TRANSMISSION IS GETTING MORE FREQUENT WITH THE HARD SHIFTING/SURGING BOTH FORWARD AND REVERSE AND OCCURS USUALLY WHEN SLOWING DOWN AND THEN LETTING GO OF THE BRAKE UPON A GREEN LIGHT. SOMETIMES THE CAR WILL ROLL BACK IF ON A SLIGHT INCLINE WHEN LETTING GO OF THE BRAKE. VW DEALERSHIP SAYS THAT THE DSG IS A VERY "ACTIVE" TRANSMISSION AND IT IS NORMAL. I WAS TOLD THIS ON TWO SEPARATE OCCASIONS AND GOING TO BRING MY CAR IN AGAIN UNTIL THE PROBLEM IS FIXED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413798July 20, 2011
ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE IN OUR 2006 TDI DSG BEGAN TO EXHIBIT ROUGH IDLING. AT A CERTAIN POINT IT BECAME EVIDENT SOMETHING WAS WRONG. THE VEHICLE HAS ALWAYS BEEN SERVICED BY A VW DEALERSHIP AT THE SPECIFIED INTERVALS (I CALL THEM THE $400 OIL CHANGES). I COULD HEAR WHAT SOUNDED LIKE AN INTAKE VALVE POPPING AND COULD FEEL A PULSATION IN THE TURBO INTAKE HOSE. I CHECKED ON SOME OF THE FORUMS AND WAS SHOCKED TO LEARN OF THE EARLY CAMSHAFT FAILURE PROBLEM COMMON TO THE PD ENGINES. IT SEEMS THAT VW NARROWED UP THE INTAKE AND EXHAUST CAM LOBES BY ABOUT 30% TO MAKE ROOM FOR THE INJECTOR LOBE, AND TRIED TO COMPENSATE FOR THIS INADEQUATE DESIGN BY MANDATING "SPECIAL" OIL (WHICH I CAN ONLY HOPE OUR DEALER USED EACH TIME THE OIL WAS CHANGED). IT TURNS OUT THOUGH, THAT A CRITICAL CAN WEAR ADDITIVE IN THIS OIL, ZDDP, IN SUFFICIENT QUANTITIES CAN CAUSE EARLY FAILURE OF THE CATALYTIC CONVERTER (AN ITEM WHICH HAS A LONGER WARRANTY PERIOD THAN THE ENGINE). IT SEEMS THAT THE ZDDP ONLY EXISTS IN SUFFICIENT QUANTITY IN VW "SPECIAL" OIL TO GET THROUGH THE ENGINE WARRANTY PERIOD, WHILE AT THE SAME TIME PROTECTING THE CONVERTER FROM WARRANTY FAILURE. I BOUGHT AN AFTER MARKET CAM KIT AND INSTALLED IT MYSELF, SAVING NEARLY $3000 IN THE PROCESS. SINCE THEN WE'VE PUT ANOTHER 60K MILES, USING MOBIL TD TRUCK 5W40 OIL... SO FAR SO GOOD. I THINK THIS WHOLE SITUATION IS DISGRACEFUL AT BEST AND VW SHOULD BE RESPONSIBLE FOR ALL PD CAMSHAFT FAILURES TO A PERIOD SIGNIFICANTLY LONGER THAN THE 80,000 KM WARRANTY. THE PRIMARY REASON WE PAID 32K FOR A COMPACT SEDAN WAS THE REPUTED LONGEVITY OF THE DIESEL ENGINE. THIS FAILURE, ALONG WITH THE DUAL MASS FLYWHEEL FIASCO HAS MADE OUR PURCHASE OF THIS SILVER COLORED LEMON ANYTHING BUT A GOOD INVESTMENT. UNTIL VW FACES UP TO THEIR MORAL RESPONSIBILITIES IN THIS MATTER I WOULD CAUTION ANYONE CONSIDERING THIS MAKE OF VEHICLE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413524July 19, 2011
SEAT BELTS
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT STATED THE VEHICLE WAS PARKED WHEN SHE NOTICED THAT THE REAR PASSENGER SIDE SEAT BELT WOULD NOT RETRACT BACK INTO ITS PRETENSIONER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT A SPRING WITHIN THE PRETENSIONER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. APPROXIMATELY EIGHT MONTHS LATER, THE FAILURE OCCURRED ON THE REAR DRIVER'S SEAT. THE VEHICLE WAS NOT TAKEN TO BE REPAIRED. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414248July 18, 2011
ENGINE AND ENGINE COOLING
AS I WAS DRIVING ON THE HIGHWAY AND I WAS ABOUT TO SHIFT TO A LOWER GEAR TO SLOW DOWN, THE ENGINE STALLED AND DIED. LUCKILY I WAS ABLE TO COME TO A COMPLETE STOP, AND RESTARTED THE ENGINE AGAIN. I DRIVE A DIESEL MANUAL TRANSMISSION ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413274July 18, 2011
VEHICLE SPEED CONTROL, VEHICLE SPEED CONTROL:CRUISE CONTROL
UNEXPECTED ACCELERATION ON CRUISE CONTROL. WHEN THE CRUISE CONTROL IS SET, PRESSING THE 'COAST/DECELERATE' BUTTON SEVERAL TIMES CAUSES THE CRUISE CONTROL UNIT TO JUMP BY SEVERAL MPH, I.E. ACCELERATE. EXAMPLE: CRUISE IS SET AT 55 MPH. PRESS THE COAST BUTTON THREE OR FOUR TIMES (CAR SHOULD DECELERATE BY 1 MPH FOR EACH PRESS OF THE BUTTON), THE CRUISE SPEED WILL SET AT A HIGHER SPEED, SUCH AS 58 MPH. THIS CAN BE OBSERVED BY LOOKING AT THE DISPLAY WHICH SHOWS THE SPEED AT WHICH THE CRUISE CONTROL IS SET, AS WELL AS THE ACCELERATION OF THE CAR. THIS BEHAVIOR CAN BE EASILY REPLICATED AND DEMONSTRATED, THOUGH IT DOES NOT OCCUR EVERY TIME. THIS HAS BEEN OBSERVED FOR THE PAST SEVERAL MONTHS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414282July 18, 2011
FUEL SYSTEM, GASOLINE
WHILE DRIVING HOME THE VEHICLE WENT INTO A LIMP MODE, ONCE I MADE IT HOME, THE VEHICLE WOULDN'T START. I FELT IT WASN'T GETTING FUEL, SO I DECIDED TO TAKE IT TO THE VW SHOP I BOUGHT IT FROM. THEY CALLED ME A WEEK LATER STATING IT IS 6600 DOLLARS IN PARTS AND 1600 IN LABOR. I CALLED VW CUSTOMER CARE THEY FINALLY DECIDED TO PAY FOR PARTS. I HAVE SINCE PAID THE LABOR TO REPAIR THE VEHICLE. AFTER READING ONLINE THE COMMONALITY OF THIS PROBLEM SEEMS THE VEHICLE HAS AN ISSUE. WHAT HAPPENS WHEN IT HAPPENS AGAIN I PAY THE FULL AMOUNT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414308July 18, 2011
ELECTRICAL SYSTEM
AT 500 MILES EXACTLY, I HEARD A SINGLE CLICK WHILE DRIVING. A QUICK SCAN OF THE INSTRUMENTS SHOWED THAT THE ODOMETER READ 500 MILES AND WAS NOT INCREASING, OF COURSE THE TRIP ODOMETER AND FUEL CONSUMPTION DISPLAYS ALSO FAILED WITHOUT ANY INPUT FROM THE ODOMETER. DEALER DIAGNOSED PROBLEM AND SAID THE INSTRUMENT CLUSTER NEEDED TO BE REPLACED HOWEVER THERE WERE NONE IN STOCK AND VOLKSWAGEN OF AMERICA DOES NOT HAVE ANY REPLACEMENTS. EITHER. THE VEHICLE RUNS PERFECTLY SO FAR BUT READING THROUGH OTHER COMPLAINTS AT NHTSA I'M CONCERNED ABOUT TAKING A PLANNED 1200 MILE TRIP NOT KNOWING WHETHER A CATASTROPHIC ELECTRICAL FAILURE MIGHT LEAVE ME STRANDED. THE DEALER SAID VOLKSWAGEN HAS NO IDEA WHEN THE UNITS WILL BE AVAILABLE. IT COULD BE MONTHS AND IT'S NOT CLEAR IF THE REPLACEMENT WILL SOLVE THE PROBLEM OR HOW LONG IT WILL LAST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414231July 17, 2011
ELECTRICAL SYSTEM, AIR BAGS
FRONT END CRASH INTO A STOPPED VEHICLE ON COUNTY HIGHWAY. APPROXIMATELY 35 MPH TO 40 MPH. NONE OF THE AIR BAGS DEPLOYED. VEHICLE WAS TOTALED BY INSURANCE PROVIDER. SEAT BELT STRAINING UPON BODY, THAT TOOK FULL FORCE OF STOP NO OTHER ABSORPTION OF IMPACT ENERGY. VEHICLE KEPT ENERGIZED EVEN AT THE SALVAGE STORAGE AREA WHEN KEYS WERE INSERTED NO ELECTRICALLY SAFETY RELAYS DISENGAGED THE VEHICLE ELECTRICAL SYSTEM.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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