Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10418081August 8, 2011
FUEL SYSTEM, DIESEL
FUEL LEAKING OUT OF INJECTORS VOLKSWAGEN 2011 JETTA SPORT WAGON TDI *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418089August 8, 2011
FUEL SYSTEM, DIESEL
DURING ACCELERATION ON A COLD ENGINE (FIRST MILE) THE ENGINE WILL OCCASIONALLY STUMBLE AND LOSE POWER ALL TOGETHER. ON SEVERAL OCCASIONS IT HAS SIMPLY TURNED OFF. AS IT IS A STICK SHIFT, I ASSUMED IT WAS MY FAULT AT FIRST. NOW THAT I AM ACCUSTOMED TO THE CAR, IT STILL HAPPENS, PARTICULARLY THE STUMBLING IN THE FIRST MILE. IT FEELS AS IF IT TURNS OFF AND ON... NO WARNING LIGHTS COME ON, BUT IT DEFINITELY HAS NO POWER FOR ABOUT A SECOND OR SO AND THEN LURCHES. IT ONLY SEEMS TO HAPPEN IN COOLER WEATHER. NOW THAT IT IS IN THE HUNDREDS IN HOUSTON, IT DOESN'T HAPPEN. WHEN I TOOK IT FOR AN OIL CHANGE LAST MONTH (JULY 2011), THEY DID A "SOFTWARE UPDATE AS WELL." THAT MAY HAVE SOLVED IT, BUT IT ALSO AM EXPERIENCING SEVERELY DECREASED FUEL ECONOMY. IT WENT FROM AVERAGE HIGH 30S TO LOWER 40S TO THE LOWER 30S AND UPPER 20S AS OF LATE. I WAS TOLD THEY WILL LOOK INTO IT WHEN I BRING IT IN FOR THE NEXT OIL CHANGE.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418881August 8, 2011
FUEL SYSTEM, DIESEL
VEHICLE WILL ACCELERATE AND DECELERATE UPON ACCELERATION AT A STOP SIGN, OR MOST OFTEN WHEN TRAVELING AT 25-45 MPH. SUSPECT LINK TO RECENT INVESTIGATION INTO FUEL LINE LEAKAGE. SERVICE MANAGER AT DEALERSHIP HAS STATED HE FEELS AS THOUGH HE HAS "BEEN HIT FROM BEHIND" AT AND MPH UP TO FREEWAY SPEEDS IN HIS 2011 JETTA TDI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417906August 8, 2011
FUEL SYSTEM, DIESEL
2010 VW TDI JETTA WAGON I OWN A 2010 VW TDI JETTA WAGON AND EARLY JAN/FEB I SMELLED DIESEL FUEL COMING INTO MY CAR (THE CAR AT THE TIME HAD 8,000 MILES). ALSO, I NOTICED DIESEL FUEL DRIPPING ON MY DRIVEWAY. I REPORTED THE INCIDENT TO THE DEALER, WHERE THEY FIRST ADVISED THAT THE FUEL INJECTOR NEEDED TO BE TIGHTENED. THE NEXT DAY SAME PROBLEM PERSISTED. THEY REPLACED ONE OF THE INJECTORS. THE SMELL CONTINUED UNTIL I INSTRUCTED THEM TO ORDER A NEW HOOD INSULATOR COVER AND ENGINE COVER (BOTH WERE SATURATED WITH DIESEL. MY CAR WAS AT THE DEALER FOR CLOSE TO THREE WEEKS BETWEEN ALL THREE VISITS. MY CONCERN IS THAT THE OTHER THREE INJECTORS HAVE THE SAME ISSUE AND THIS WILL OCCUR AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417930August 8, 2011
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA SPORTSWAGEN. THE CONTACT STATED THAT THE HIGH PRESSURE FUEL INJECTOR PUMPED FAILED, CAUSING THE VEHICLE TO STALL. THE FAILURE RECURRED REPEATEDLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 9,000 AND THE CURRENT MILEAGE WAS 51,000. UPDATED 9/13/11 *CN UPDATED 2/22/12 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417948August 8, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA DIESEL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE SUDDENLY STALLED WITHOUT ANY WARNING. AFTER WAITING A FEW MOMENTS, THE VEHICLE WAS RESTARTED. THE VEHICLE WAS INSPECTED BY AN AUTHORIZED DEALER AND THEY STATED THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417972August 8, 2011
POWER TRAIN:MANUAL TRANSMISSION
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING AT HIGHWAY SPEEDS, THE CLUTCH SUDDENLY FAILED AND DEPRESSED STRAIGHT TO THE FLOOR. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER AND THEY ADVISED THE CONTACT THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 63,000. THE VIN WAS UNAVILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417994August 8, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2010 VW JETTA TDI WITH DSG AUTOMATIC TRANSMISSION. VEHICLE HAS 15K MILES ON IT THUS FAR. WHEN PULLING OUT ONTO A STREET FROM A COMPLETE STOP THERE IS A DEFINITE AND HAZARDOUS HESITATION BEFORE THE VEHICLE WILL MOVE FORWARD. THIS ISSUE EXISTED SINCE THE CAR WAS NEW. SOMETIMES THE HESITATION IS VERY SHORT BEFORE THE CAR WILL MOVE, OTHER TIMES IT TAKES THE CAR A MOMENT AS IF THE CAR HAS TO "THINK" ABOUT WHAT IT IS SUPPOSED TO DO. WHEN I PUSH THE ACCELERATOR PEDAL THE CAR JUST SITS THERE! THE LONGER HESITATIONS ARE FAIRLY FREQUENT AND ARE A DANGER TO OTHER VEHICLES, MY FAMILY AND MYSELF. I DON'T TRUST THIS CAR TO BE ABLE TO QUICKLY MOVE OUT OF HARM'S WAY IN AN EMERGENCY AND ALSO DON'T TRUST IT TO PULL ONTO A STREET IN FRONT OF ANY OTHER VEHICLE NO MATTER HOW FAR AWAY THE OTHER VEHICLE IS DOWN THE ROAD. IT'S JUST NOT SAFE TO DO SO! VW SHOULD BE FORCED TO ADDRESS THIS PROBLEM AND PROVIDE A FIX FOR THIS COMMON ISSUE AND COMPLAINT THAT CAN BE READ ABOUT ON VARIOUS VW FORUMS ALL OVER THE INTERNET. NO INJURIES YET FROM THIS ISSUE WITH MY VEHICLE BECAUSE I KNOW BETTER THAN TO TRY TO PULL OUT INTO ONCOMING TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418019August 8, 2011
FUEL SYSTEM, DIESEL
SMOKE FROM UNDER THE HOOD WHILE DRIVING - DROVE DIRECTLY TO DEALER. RESULT WAS INJECTOR LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418015August 8, 2011
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA DIESEL. THE CONTACT STATED THAT THE HIGH PRESSURE FUEL PUMP WAS MALFUNCTIONING AND CAUSING THE VEHICLE TO STALL. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC, WHO STATED THAT THE FUEL PUMP HAD METAL SHAVINGS INSIDE OF IT THAT WERE CLOGGING THE FUEL INJECTOR. THE MECHANIC ALSO STATED THAT THE ENTIRE FUEL SYSTEM NEEDED TO BE CLEANED AND THE HIGH PRESSURE FUEL PUMP AND INJECTORS NEEDED TO BE REPLACED. THE CONTACT NOTIFIED THE MANUFACTURER AND FILED A COMPLAINT. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WERE NO RECALLS, BUT THEY WERE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE STALLING COULD LEAD TO A CRASH. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418020August 8, 2011
FUEL SYSTEM, DIESEL
OWNER OF AN 2009 VW JETTA TDI, WHICH AFTER BEING TOWED TO THE DEALER WAS TOLD THE HPFP FAILED DUE TO CONTAMINATED DIESEL FUEL. AFTER LOOKING AT FORUMS AND RESEARCH ON THE INTERNET, I FOUND THIS TO BE RECURRING ISSUE ON THIS MODEL. I HAVE USED THE SAME FUELING STATION (SHELL) AND THE SAME DIESEL PUMP FOR THE YEAR AND A HALF, AND GETTING STATEMENTS FOR THE PRIOR OF THAT TIME FROM MY FUEL CARD MAILED TO ME. ON JULY 29, I WAS DRIVING ON A SECONDARY ROAD, WHEN WITHOUT NOTICE, MY CAR STALLED AND LOST ALL POWER, AND NEVER RESTARTED. I HAD THE CAR TOWED TO THE DEALER THAT I HAD PURCHASED IT, AND TAKE TO DO MY SCHEDULED MAINTENANCE, AND RECEIVED THE NEWS OF THE FUEL PUMP ISSUE ON THE FOLLOWING MONDAY. I WAS TOLD THAT HE DEALER HAS CONTACTED THE REGIONAL VW OFFICE, BUT I HAVE NOT HEARD ANY RESPONSE. I ALSO CALLED THE VW ADVOCATE ON AUG. 5, AND WAS TOLD GIVEN A CASE NUMBER AND WAS TOLD THAT A CASE MANAGER WOULD BE CALLING ME OR ABOUT AUG. 8, AND TODAY, AUG. 8, I READ ON THE INTERNET THAT THERE IS ANOTHER INVESTIGATION INTO VW TDI'S AND I'M GROWING CONCERN ON THIS ISSUE. I WAS TOLD THAT MY REPAIRS WOULD COST ABOUT $9000, WHICH IS HALF OF WHAT I PAID FOR THE CAR, AND WAS TOLD THAT THERE WAS NO GUARANTEE IT WOULD HAPPEN IN THE FUTURE, WHICH MAKES ME UNHAPPY WITH VW, I BELIEVE THAT VW NEEDS TO ADDRESS THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418029August 8, 2011
FUEL SYSTEM, DIESEL
2010 VW JETTA TDI. CHECK ENGINE LIGHT CAME ON, VEHICLE LOST POWER. I WAS ABLE TO SAFELY PULL INTO A SHOPPING PLAZA. DEALER DIAGNOSED AS HPFP (HIGH PRESSURE FUEL PUMP) PROBLEM. APPARENTLY THIS IS HAPPENING A LOT: HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=299854 CAR IS CURRENTLY AT THE DEALER, ESTIMATE IS 7-8 DAYS FOR REPLACEMENT OF THE FUEL SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417033August 4, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
THE DUAL MASS FLYWHEEL HAS FAILED ON MY CAR. IF THIS WOULD HAVE HAPPENED AT HIGH SPEED IT COULD CAUSE THE TRANSMISSION AND ENGINE TO SEIZE THUS LOCKING THE FRONT WHEELS AND CAUSING LOSS OF CONTROL/SERIOUS VEHICLE DAMAGE. THERE IS WIDESPREAD INFORMATION ABOUT THIS ON THE INTERNET DOCUMENTING THE FAILURES, SOME OF WHICH HAVE DESTROYED THE VEHICLES TRANSMISSION AND ENGINE IN THE PROCESS. VOLKSWAGEN OF AMERICA IS AWARE OF THIS PROBLEM AND HASN'T ISSUED A RECALL . I AM FORCED TO REPLACE THIS PART MYSELF SINCE VW WILL NOT COVER THIS PART DESPITE THE FACT THAT THEY NOW HAVE AN UPGRADED REPLACEMENT PART AS THEY KNOW THE ORIGINAL IS DEFECTIVE. CST TO REPAIR AT DEALERSHIP $1600. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417068August 4, 2011
FUEL SYSTEM, DIESEL
TRAVELING ON INTERSTATE AT ABOUT 65 MPH WHEN STARTED LOSING POWER AND THE GLOW PLUG LIGHT STARTED FLASHING THEN A COMPLETE STALL. CAR IS STILL IN THE SERVICE DEPT AT VW. VW STATED THEY ARE NOT QUITE SURE WHAT IS WRONG BUT SUSPECT IT WAS FUEL RELATED ("METAL SHAVINGS IN THE FUEL"). SAID THEY WERE SENDING IT OFF FOR TESTING AND MAYBE A WEEK OR TWO BEFORE THEY KNOW SOMETHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417118August 4, 2011
FUEL SYSTEM, DIESEL
MY 2009 VW TDI SPORTWAGEN WITH LESS THAN 22,000 MILES LOST POWER AND STALLED AS I PULLED INTO A BUSY INTERSECTION. DASHBOARD DISPLAY SHOWED "ENGINE FAULT WORKSHOP." I ATTEMPTED TO RESTART ENGINE. THE ENGINE RAN A FEW SECONDS AND STALLED AGAIN WITH SAME DISPLAY WARNING. I COASTED OFF THE ROADWAY. THE VEHICLE WOULD THEN NOT RESTART AT ALL. MY VEHICLE WAS TOWED TO DEALER NEXT DAY WHERE THEY DETERMINED THAT MY HPFP (HIGH PRESSURE FUEL PUMP) HAD DISINTEGRATED AND CONTAMINATED THE ENTIRE FUEL SYSTEM. DEALER TRIED TO SAY MY DIESEL FUEL WAS CONTAMINATED BY GASOLINE. I PERSONALLY FUEL THE CAR EACH TIME FROM A LOCAL DIESEL STATION WHICH IS OWNED AND OPERATED BY A DIESEL ENTHUSIAST FAMILY. THEY DO NOT EVEN HAVE A GASOLINE PUMP ON SITE! VW AGREED TO FIX THE CAR UNDER WARRANTY BUT STATED THE ESTIMATE FOR THE JOB WOULD RUN BETWEEN $7000 - $10,000 IF NOT COVERED. THE VEHICLE HAS BEEN IN THE SHOP FOR 15 DAYS SO FAR AND IS NOT YET REPAIRED. A CALL TO VOLKSWAGEN OF AMERICA REVEALED THAT THEY ARE AWARE OF NUMEROUS INCIDENTS OF THIS NATURE IN THEIR NEW CLEAN DIESEL VEHICLES, BUT THAT THEY ARE BLAMING THE PROBLEM ON THE LOW QUALITY OF THE U S FUEL SUPPLY WITH RESPECT TO POOR LUBRICITY. THEY STATED THEY ARE REPLACING MY FUEL PUMP WITH THE SAME PART NUMBER AS THE ORIGINAL. THEY HAVE REFUSED TO RECALL THE CAR SO FAR OR EXTEND THE WARRANTY ON THE REPLACEMENT COMPONENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416485August 1, 2011
FUEL SYSTEM, DIESEL
WHILE DRIVING MY DEALER MAINTAINED 2010 VOLKSWAGEN JETTA TDI THE GLOW PLUG AND ENGINE LIGHTS BEGAN FLASHING AND THE CAR WAS UNABLE TO ACCELERATE. THE ENGINE DIED AND WOULD NOT RESTART WHEN STOPPED IN A L TURN LANE. TO GET THE CAR OFF OF THE ROAD I HAD TO COAST ACROSS 3 LANES OF TRAFFIC AND ROLL INTO A GAS STATION. THANKFULLY IT WAS A SATURDAY MORNING AND TRAFFIC WAS MINIMAL. THE CAR WAS TOWED TO THE DEALER. MONDAY THE DEALER CALLED TO INFORM ME THAT THE HIGH PRESSURE FUEL PUMP (HPFP) DISINTEGRATED LEAVING METAL SHAVING THROUGHOUT THE ENTIRE FUEL SYSTEM. CONSEQUENTLY, THE WHOLE FUEL SYSTEM WOULD NEED TO BE REPLACED. FORTUNATELY, THE CAR HAS 33K ON A 36K WARRANTY, OTHERWISE THE REPAIR COULD COST FROM $7K-$9K. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416486August 1, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THERE ARE TIMES WHEN THE ACCELERATOR PEDAL WAS ENGAGED, BUT THE VEHICLE DOES NOT ACCELERATE IMMEDIATELY. THE FAILURE OCCURRED INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER THREE TIMES AND WAS TOLD THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 10,276. UPDATED 10/18/11*LJ UPDATED 3/27/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416510August 1, 2011
AIR BAGS:SIDE/WINDOW
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 5 MPH THE CONTACT WAS INVOLVED IN A CRASH. THE VEHICLE WAS STRUCK ON THE FRONT AND REAR DRIVERS SIDE DOOR. THE SEAT AND CURTAIN AIR BAGS DEPLOYED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE FROM THE SCENE. A POLICE REPORT WAS FILED. THE CONTACT WENT TO THE EMERGENCY ROOM BECAUSE HE SUFFERED A SLIGHT LOSS OF HEARING, SENSITIVITY, AND RINGING IN THE LEFT EAR CAUSED BY THE DEPLOYMENT OF THE CURTAIN AIR BAG. THE EMERGENCY ROOM PHYSICIAN ADVISED THE CONTACT THAT WITHIN A FEW DAYS HE WOULD FEEL RELIEF. THE CONTACT CONTINUED TO EXPERIENCE THE SYMPTOMS AND NOTIFIED A DOCTOR WHO DIAGNOSED THE SYMPTOMS TO BE CAUSED BY TINNITUS AND HYPERACUSIS. THE CONTACT CONTINUED TO RECEIVE TREATMENT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10415592July 29, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE CONTACT STATED THE WINDOWS AND DOORS FAILED TO UNLOCK, AND THE WINDOWS WOULD NOT ROLL UP OR DOWN. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC TEST THAT INDICATED THE FAILURE WAS CAUSED BY THE DRIVERS DOOR WIRING HARNESS. THE WIRES WERE TO SHORT AND CAUSED THE WIRING RUBBER BOOT, DOOR LOCKS, AND WINDOWS TO FAIL. THE DEALER REPLACED THE DRIVER AND PASSENGER DOOR WIRING HARNESS. THE FAILURE MILEAGE WAS 76,000 AND THE CURRENT MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417213July 29, 2011
FUEL SYSTEM, GASOLINE
IN RUSH-HOUR TRAFFIC IN BOSTON THE DRIVER'S FOOT WAS ON THE ACCELERATOR WHEN THE CAR STOPPED MOVING IN THE MIDDLE OF THE HIGHWAY. LUCKILY, THE AMBULANCE AND POLICE ARRIVED PROMPTLY AND WERE ABLE TO GET THE CAR OFF THE ROAD. THEN IT WAS TOWED TO THE NEAREST VW DEALERSHIP. THE CARS DIAGNOSIS WAS A FUEL PUMP COLLAPSE. THIS WAS HARD TO BELIEVE SEEING AS WE HAVE ONLY OWNED THIS BRAND-NEW CAR FOR ONE MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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