Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10419936August 18, 2011
ENGINE AND ENGINE COOLING:ENGINE:DIESEL, FUEL SYSTEM, DIESEL
2010 TDI JETTA SPORTWAGEN STALLED ON DECELERATION LANE, EXITING HIGHWAY. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420078August 18, 2011
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING:ENGINE
CAR STUTTERED AND THEN STALLED. ENGINE WOULDN'T RESTART. DRIVING 35MPH IN RESIDENTIAL AREA. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419630August 16, 2011
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
THE CAR STALLED WHILE I WAS DRIVING DOWN AMSTERDAM AVE IN NEW YORK, NY. THE ENGINE PUTTERED THEN A MASSIVE AMOUNT OF SMOKE STARTED COMING FROM THE EXHAUST. THE SMELL WAS UNBEARABLE. I TOOK IT TO TWO DIFFERENT MECHANICS AND BOTH STATED THAT THERE WAS GASOLINE COMING FROM THE EXHAUST THERE COULD HAVE BEEN AN EXPLOSION. I AM GLAD THAT THERE WAS NO EXPLOSION BECAUSE I WAS DRIVING MY FAMILY HOME. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423459August 15, 2011
ENGINE AND ENGINE COOLING
DURING SECOND VW DEALER SERVICE AT APPROXIMATELY 9,000 MILES , CHECK-ENGINE LIGHT WENT ON DURING THE PROCESS, TECH READ CODE AS A FAILURE IN A SECONDARY AIR-FLOW SENSOR, PART WAS REPLACE AND THE LIGHT WAS OFF. AT THIRD VW DEALER SERVICE AT 17,000 MILES, APPROXIMATELY ONE WEEK AFTER THE SERVICE, THE CHECK-ENGINE LIGHT WENT ON AT START-UP. CHECKED GAS CAP, RE-SEATED AND LIGHT DID NOT CLEAR. AS OF THIS REPORT PROBLEM CODED: P2431, P2433, SECONDARY AIR INJECTION PRESSURE SENSOR CIRCUIT OUT OF RANGE, A QUICK GOOGLE SEARCH REVEALED SIMILAR ERRORS IN CONJUNCTION WITH OIL AND FILTER CHANGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420245August 15, 2011
FUEL SYSTEM, GASOLINE
WHILE TRAVELING AT 70 MPH ON CRUISE CONTROL GLOW-PLUG LIGHT FLASHED SOLID, COMPLETE LOSS OF POWER, ENGINE STALLED, AND NO RESTART. DEALER STATED CATASTROPHIC FAILURE OF THE HIGH PRESSURE FUEL PUMP CONTAMINATED ENTIRE FUEL SYSTEM AND WOULD NEED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419320August 13, 2011
LATCHES/LOCKS/LINKAGES
REAR DRIVER SIDE DOOR DOES NOT ALWAYS LOCK. I FIRST NOTICED IT WHEN I WAS PARKING THE CAR AND THE DOOR DID NOT LOCK. THERE IS NO WAY OF LOCKING THE DOOR MANUALLY AS IN A CAR WITHOUT AUTOMATIC DOOR LOCKS. PERIODICALLY, THE LOCK FAILS TO ACTUATE WHEN DRIVING (DOORS ARE SUPPOSE TO LOCK AUTOMATICALLY). PRESSING THE LOCK/UNLOCK BUTTON DOESN'T ALWAYS WORK. THERE IS NO EASY WAY TO TELL IF THE DOOR LOCKED PROPERLY WHEN DRIVING WITHOUT TAKING MY EYES OFF THE ROAD AND IF THE DOOR DIDN'T LOCK, IT DOESN'T LOCK WITH THE ELECTRIC LOCK/UNLOAD SWITCH. THIS IS NOW HAPPENING ON A REGULAR BASIS. I AM UNDER THE IMPRESSION THAT ONE MAJOR REASON FOR LOCKING YOUR CAR DOORS IS TO PROTECT PASSENGERS FROM BEING EJECTED FROM THE CAR IN THE EVENT OF A CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419236August 12, 2011
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. THE CONTACT STATED THERE WAS A BURNING WAX ODOR EMITTING FROM THE AIR CONDITIONING VENT. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSPECTED THE VEHICLE AND REPLACED THE CARPET. THE ODOR RETURNED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER BUT NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WOULD ONLY OCCUR DURING SUMMER MONTHS. THE MANUFACTURER WAS CONTACTED AND OFFERED $1500 TOWARD THE PURCHASE OF A NEW VEHICLE. THE VEHICLE WAS NO REPAIRED. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10418353August 10, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION HAS EXTREME HESITATION WHEN ACCELERATING FROM SLOW SPEED SUCH AS MERGING WITH TRAFFIC. DEALER SAYS THIS IS NORMAL AND FINDS NO FAULT WITH THE POWER TRAIN. WHEN ACCELERATING THE CAR WILL VITALLY STALL WITH ZERO FORWARD MOVEMENT, THEN IT WILL FINALLY ENGAGE AND LUNGE THE CAR FORWARD VERY ABRUPTLY. HAVE HAD THREE VERY CLOSE CALLS AND THIS WILL RESULT IN ACCIDENTS IN THE FUTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418961August 10, 2011
FUEL SYSTEM, DIESEL
WHILE DRIVING ON THE HIGHWAY WE STARTED TO SMELL DIESEL FUEL. WHEN WE STOPPED WE NOTICED FUEL DRIPPING FROM THE CAR. VOLKSWAGEN WAS CONTACTED TO COME TOW THE CAR TO THE NEAREST DEALER. BEFORE THEY WOULD TOW THE CAR THEY REQUESTED THAT I HAVE THE FIRE DEPARTMENT COME OUT AND CERTIFY THE CAR SAFE TO TOW. ONCE THE DEALER DIAGNOSED THE PROBLEM THEY STATED ONE OF MY O RINGS HAD WEEKEND CAUSING A #2 INJECTOR LINE LEAK. THEY REPLACED THE PART, CLEANED UP THE CAR AND RETURNED IT TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418097August 9, 2011
ENGINE AND ENGINE COOLING
ON JULY 21 AT APPROX 1730HRS WHILE DRIVING LESS THAN 15MPH THE ENGINE SHUT OFF AND HAD TO PULL OVER WITH NO ENGINE. I PULLED OVER AND THE ENGINE WOULD NOT START IN NEUTRAL BUT HAD TO START WITH THE ENGINE IN PARK. THE VEHICLE IS A 2010 VW JETTA DIESEL. VEHICLE WAS CHECKED BY THE VW DEALER ON 7/23 AND NO CODES COULD BE FOUND AND THEY INDICATED NOTHING WAS WRONG. CALLED YOU COMPLAINT OFFICE 8/8 AND ODI # 10417948. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418876August 9, 2011
FUEL SYSTEM, GASOLINE
DEAD PEDAL - HESITATION - STALLING. ABSOLUTELY NO THROTTLE RESPONSE WHEN TRYING TO PULL OUT INTO TRAFFIC. YOU PRESS THE PEDAL AND THERE IS NOTHING THERE. STOP AND GO TRAFFIC ON THE EXPRESSWAY OR STOPPING AT AN INTERSECTION THE CAR STALLS. ALSO HAVE EXPERIENCED SURGING AT HIGHWAY SPEED AS IF THE FUEL SUPPLY IS CUTTING OUT. WE RECENTLY RETURNED FROM A TRIP TO PORTSMOUTH NH. WE WERE IN SIX LANES OF STOP AND GO TRAFFIC ON I-95 AND THE CAR KEPT STALLING. WHEN YOU WOULD DEPRESS THE GAS PEDAL TO CONTINUE MOVING THERE IS NO THROTTLE RESPONSE. WE PARKED IN THE PORTSMOUTH MUNICIPAL GARAGE. AS WE ASCENDED THROUGH THE GARAGE LOOKING FOR A PARKING SPACE [INCLINE POSITION] ABOUT 5 MPH, THERE WAS NO THROTTLE RESPONSE. THE CAR WOULD NOT MOVE. I HAD TO CONTINUE TO FEATHER THE PEDAL TO PULL INTO A PARKING SPACE. WE NOW HAVE 20K MILES ON THE CAR AND HAVE HAD THE CAR LOOKED AT 6 TIMES AT THE LOCAL VW DEALER WITH NO FIX. THE CAR HAS SERIOUS THROTTLE ISSUES AND HAS BECOME DANGEROUS TO DRIVE. PLEASE NOTE TO NUMEROUS TO MENTION VW TDI HESITATION ISSUES ON MANY WEB FORUMS. SOMEONE IS LIKELY TO GET SERIOUSLY INJURED OR KILLED WITH THIS PROBLEM THAT VW MUST KNOW ABOUT. PLEASE ADVISE !!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418878August 9, 2011
FUEL SYSTEM, DIESEL
THE HIGH PRESSURE FUEL SYSTEM IS LEAKING FROM ONE OF THE FUEL INJECTORS. THERE IS CURRENTLY AN INVESTIGATION GOING ON THAT WAS BROUGHT MY ATTENTION TO SEE IF I HAD THE PROBLEM. AND IT LOOKS AS IF I DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418160August 9, 2011
FUEL SYSTEM, DIESEL
2010 MY VW JETTA SPORTWAGEN 2.0L TDI (DIESEL, MANUAL TRANSMISSION) AFTER I TOOK MY VEHICLE FOR IT'S SCHEDULED 30K MI. SERVICEBACK IN 06/2011, I LOOKED IN THE ENGINE BAY TO WIPE OFF ANY POSSIBLE SPILLAGE, WHEN LOW AND BEHOLD I SPOT WHAT LOOKS LIKE LEAKING FROM WHERE THE INJECTORS MEET THE VALVE COVER. I POSTED MY FINDINGS ON AN INTERNET FORUM (HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=320136). TODAY, WHEN I WENT TO ANOTHER INTERNET FORUM, A MEMBER POSTED ABOUT 2011MY'S HAVING THE SAME PROBLEM AS I ENCOUNTERED (HTTP://FORUMS.VWVORTEX.COM/SHOWTHREAD.PHP?5392651-IF-YOU-HAVE-A-TDI-JSW-YOU-MIGHT-BE-LEAKING-FUEL-%28SPECIALLY-2011-MODELS%29.&S=BE0D20E1355E3991AA5D443BC4F3604C). THERE IS ALREADY A DEFECT INVESTIGATION SUMMARY WITH THE NHTSA (HTTP://WWW-ODI.NHTSA.DOT.GOV/CARS/PROBLEMS/DEFECT/DEFECTSUMMARY2.CFM?INV_ID=22524&TYPE=VEHICLE&TYPENUM=1&CMPT_ID=158&PROD_ID=954770&MAKE=VOLKSWAGEN&MODEL=JETTA%20SPORTWAGEN&MODEL_YR=2011). WOULD IT BE POSSIBLE TO REOPEN THE INVESTIGATION/ADD 2010 MY'S TO THE DEFECT INVESTIGATION? THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418163August 9, 2011
ENGINE AND ENGINE COOLING
OUR 2011 VOLKSWAGEN JETTA TDI DEVELOPED AN ENGINE OIL LEAK. WHEN WE TOOK IT TO THE DEALER THE SERVICE MANAGER REFUSED TO LET US DRIVE IT DUE TO THE POSSIBILITY OF AN ENGINE FIRE. PER THE SERVICE MANGER THE OIL LEAK WAS CAUSING AN ATOMIZATION OF THE ENGINE OIL THAT COULD HAVE REACHED HEATED PARTS OF THE ENGINE OR EXHAUST AND CAUSED AN OIL FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418884August 9, 2011
FUEL SYSTEM, GASOLINE
VEHICLE WAS GOING AT 25 MPH WHEN IT STARTED LOSING POWER. IT STOPPED BARELY FEW FEET AFTER THE INTERSECTION. ENGINE WOULD NOT START. VEHICLE WAS TOWED AWAY TO THE NEAREST VW DEALERSHIP. AFTER INVESTIGATION DEALERSHIP SAYS THAT THEY FOUND TRACES OF GASOLINE IN THE FUEL PUMP AND GASOLINE HAS DESTROYED THE FUEL SYSTEM. I SHOWED THEM MY LAST THREE RECEIPTS AS PROOF THAT I ALWAYS PUT DIESEL IN THE VEHICLE. CAR IS AT THE DEALERSHIP SINCE 01-AUG-2011. THEY SAID THEY HAVE TO REPLACE THE WHOLE SYSTEM. INITIALLY THEY HAVE QUOTED ABOUT $4800 + LABOR BUT LATER ON THEY AGREED TO FIX IT UNDER WARRANTY , CAR IS ONLY 18 MONTHS OLD AND HAS 1800 MILES. I AM CONCERNED THAT THIS MAY HAPPEN AGAIN AS I STILL WOULD END UP GOING TO THE SAME DIESEL STATIONS FOR FILLING AND IF THEY ARE CONTAMINATED AS DEALER SAYS I MAY END UP WITH A DEAD ENGINE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418189August 9, 2011
FUEL SYSTEM, DIESEL
VEHICLE IS A 2009 VOLKSWAGEN DIESEL JETTA SPORTWAGEN, VIN [XXX]. VEHICLE SERVICED AT THE VW DEALERSHIP FOR THE FULL 40,000 MILE SERVICE AT ACTUAL MILEAGE 40,525. ON TRIP A FEW DAYS LATER AT 41,070 THE HIGH PRESSURE FUEL PUMP FAILED, CONSEQUENCES WERE A DANGEROUS SITUATION DUE TO (1) BEING SUDDENLY WITHOUT POWER TO MOVE THE VEHICLE WITH OTHER VEHICLES APPROACHING BEHIND ME, AND ONCOMING. HAD TO PUSH THE VEHICLE TO A SAFE PLACE; (2) TEMPERATURES WERE OVER 100 F, LEAVING ME AND MY PASSENGERS IN DANGER UNTIL WE COULD BE RESCUED; (3) I HAD TO PAY FOR A TOW OF THE FAILED VEHICLE THEN RENT ANOTHER VEHICLE TO CONTINUE MY TRIP AND WILL HAVE TO DRIVE OVER 400 MILES IF/WHEN THE VEHICLE IS REPAIRED TO PICK IT UP. THIS IS A HUGE UNEXPECTED EXPENDITURE. VEHICLE WAS TOWED TO THE NEAREST DEALERSHIP AND IS AWAITING PARTS. AS I UNDERSTAND IT, METAL SHAVINGS FROM THE PUMP FAILURE TRASH THE ENTIRE FUEL SYSTEM AND ALL PARTS MUST BE REPLACED WITH NEW ONES. AT BEST, I WILL BE WITHOUT A CAR FOR 7 TO 10 DAYS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418893August 9, 2011
WHEELS
TRAVELLING UNDER NORMAL CONDITIONS ON INTERSTATE 95 MY TIRE PRESSURE LIGHT CAME ON SIGNALING LOW TIRE PRESSURE. I IMMEDIATELY REDUCED SPEED AND MOVED OVER TO THE RIGHT LANE TO MONITOR ANY CHANGE IN PRESSURE OR CONTROL. THE LIGHT STAYED ON FOR APPROX. 3 MILES WITHOUT ANY SIGNAL OF LOW PRESSURE AT WHICH TIME THE REAR PASSENGER TIRE BLEW OUT. I WAS ABLE TO CONTROL THE CAR AND PULL OFF THE HIGHWAY WITHIN 30-40 FEET AFTER BLOWOUT. THE TIRE ITSELF WAS COMPLETELY SEPARATED FROM THE RIM AND WAS 100% TORN FROM AT THE BELT SEAM ON THE INTERIOR AND EXTERIOR. THE TIRE IN QUESTION WAS A CONTINENTAL CONTIPRO CONTACT 225. VW WOULD NOT ADMIT DEFECT AFTER THEIR REVIEW ALTHOUGH MECHANICS AT MERCHANTS AND "OFF THE RECORD REVIEW" BY VW ADMITTED IT LOOKS LIKE A DEFECT. AT THE 10K SERVICE CHANGE AT VW, THE CAR WAS INSPECTED AND THE TIRES WERE APPROVED WITH SUFFICIENT TREAD NOTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418052August 8, 2011
FUEL SYSTEM, DIESEL
AFTER READING SOME ARTICLES REGARDING POSSIBLE PROBLEMS WITH THE FUEL PUMP ON MY 2010 VOLKSWAGEN JETTA TDI, I REALIZED THAT I MAY HAVE HAD SEVERAL RELATED INCIDENTS. ON TWO SEPARATE OCCASIONS OVER THE PAST THREE MONTHS, THE ENGINE HAS MYSTERIOUSLY STOPPED AS I SLOWED DOWN AT AN INTERSECTION, THEN HAD TROUBLES MAINTAINING IDLE FOR SEVERAL MILES THEREAFTER. IT HAS BEEN OK FOR THE PAST FEW WEEKS, BUT NOW I AM WORRIED NOW THAT I UNDERSTAND A LARGER PROBLEM MAY BE BREWING... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418065August 8, 2011
FUEL SYSTEM, DIESEL
I'D LIKE TO ADD MY VEHICLE TO THIS INVESTIGATION #: PE11023 - AFTER READING ABOUT THIS STORY TODAY - I CHECK THE ENGINE BAY AND FOUND POOLING LIQUID ABOVE THE #1/2 INJECTORS ON MY '11 JETTA SPORTWAGEN TDI WITH ONLY 850 MILES. HTTP://FILES.ETIVITI.COM/MISC/11JSWTDI/IMG_2010_SM.JPG HTTP://FILES.ETIVITI.COM/MISC/11JSWTDI/IMG_2016_SM.JPG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418074August 8, 2011
FUEL SYSTEM, DIESEL
2011 VOLKSWAGEN JETTA SPORTSWAGON TDI. CAR STALLED IN TRAFFIC AND WOULD NOT RESTART. EXTREMELY DANGEROUS SITUATION AS THERE WERE CARS FOLLOWING BEHIND AS CAR STOPPED WITHOUT WARNING. ALSO, DURING THE STALL CAR LOST POWER STEERING AND WAS DIFFICULT TO MANEUVER TO SITE OF STREET. CAR WOULD NOT RE-START AND HAD TO HAVE IT TOWED. CAR WAS NEARLY NEW (JUST OVER 2 MONTHS AND HAD LESS THAN 3,000 MILES). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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