Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10423103September 2, 2011
POWER TRAIN:MANUAL TRANSMISSION
VEHICLE MANUAL TRANSMISSION FAILURE, PUSHED CLUTCH FOOT PEDAL CLEAR TO FLOOR, WOULD NOT SPRING BACK. ON A BUSY ROAD, ABLE TO PULL OFF THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422754August 31, 2011
FUEL SYSTEM, DIESEL
VEHICLE LOST POWER ABOVE 1000 RPM WHILE DRIVING ON FREEWAY. AFTER COASTING TO A SAFE LOCATION, FOUND ENGINE COMPARTMENT SOAKED WITH FUEL. VEHICLE HAD LEFT A TRAIL OF FUEL BEHIND IT. VEHICLE WAS REPAIRED BY DEALER: FUEL LINE FROM THE COMMON RAIL TO INJECTOR #2 WAS REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422757August 31, 2011
STEERING
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE CONTACT STATED WHEN THE ELECTRIC STEERING WHEEL FAILED THE VEHICLE BECAME UNCONTROLLABLE AND STALLED. THE FAILURE OCCURRED ON A DAILY BASIS. THE VEHICLE WAS RENDERED UNDRIVEABLE. A WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THERE WERE NO RELATED RECALLS. THE MANUFACTURER WAS NOTIFIED AND STATED THE WARRANTY EXPIRED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 36,000 AND THE CURRENT MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422763August 31, 2011
FUEL SYSTEM, DIESEL
ENGINE POWER LOSS, UNPREDICTABLE THROTTLE BEHAVIOR AND UNKNOWN ENGINE RPM RESPONSE TO ACCELERATOR PEDAL POSITION 8/30 NEW CAR DEALER FUELED FULL TANK OF DIESEL 6PM: STOPLIGHT INTERSECTION PULL AWAY ON GRN LIGHT:: ENGINE RPM DROPS TO IDLE IN MIDDLE OF INTERSECTION <RESPONSE: DEPRESS ACCELERATOR NO CHANGE IN RPM MOMENTARILY THEN INSTANT ACCELERATION @ MODERATE-TO-HIGH RPM> UNCONTROLLED SITUATION AS TRAFFIC BEHIND DIDN'T HAVE ANY WARNING OF SLOW IN MIDDLE OF INTERSECTION, NO BRAKE LIGHTS, FORCED TRAFFIC BRAKING TO AVOID OVERRUNNING MY STALLING CAR. 7:40PM: IN-TOWN DRIVING:: DROPOUT OF RPM LOSS OF POWER MOMENTARILY <2000RPM <NO RESPONSE> NO CONSEQUENCE 8/31 7:55AM: RH TURN FROM LEVEL ROADWAY TO MODERATELY STEEP INCLINED SIDE STREET:: ENGINE RPM DROPPED COMPLETELY TO IDLE AND SUSTAINED LOSS OF POWER < RESPONSE: MAINTAINED ACCELERATOR PEDAL POSITION DURING DROP THEN DEPRESSED EXPECTING RPM RECOVERY CONTINUING TO WOT WHEN NO CHANGE IN RPM {BRAKE TO HOLD CAR ON INCLINE} RELEASE PEDAL AND STARTOVER> NO CONSEQUENCE 7:56AM: LH TURN INTO PARK:: NO THROTTLE RESPONSE RPM DROP FROM LOW RPM TO IDLE < RESPONSE: MAINTAINED ACCELERATOR PEDAL POSITION WATCHING FOR RPM POWER RECOVERY OR PICKUP IN RPM TO NO EFFECT {BRAKE TO STOP CAR FROM HITTING STRUCTURE IN FRONT OF PARKING PLACE} STARTOVER> DANGEROUS CIRCUMSTANCE WITH OBSTACLE IN FRONT OF CAR PARKING SPOT WITH 2 FT. REMAINING TO PULL CAR OUT OF TRAVELED ROADWAY AND INTO THE PARKED POSITION. I DID NOT LIKE THE LOSS OF ENGINE CONTROL UNPREDICTABLE THROTTLE BEHAVIOR AND UNKNOWN ENGINE POWER RESPONSE TO DRIVER INPUT. FIRST INDICATION THAT THESE REPEATING ENGINE FAILS ARE NOT BENIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422735August 31, 2011
FUEL SYSTEM, DIESEL
DRIVING APPROXIMATELY 25 MPH, ENGINE STALLS, WILL NOT RESTART. ACCORDING TO DEALER IT IN A IN TANK FUEL PUNP ISSUE REQUIRING THE ENTIRE FUEL SYSTEM TO BE REPLACED. THE FUEL TANK WAS APPROXIMATELY 1/4 FULL (HAD RUN THROUGH 3/4 OF TANK). NO FUELING ERRORS. 2010 VW JETTA SPORTWAGEN TDI. VEHICLE SHOWED NO WARNING SIGNS. NO SPUTTERING, NO LACK OF RESPONSIVENESS, ETC. PRIOR TO FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422555August 30, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
THE DUAL MASS FLYWHEEL HAS FAILED ON MY CAR. IF THIS WOULD HAVE HAPPENED AT HIGH SPEED IT COULD CAUSE THE TRANSMISSION AND ENGINE TO SEIZE THUS LOCKING THE FRONT WHEELS AND CAUSING LOSS OF CONTROL/SERIOUS VEHICLE DAMAGE. THERE IS WIDESPREAD INFORMATION ABOUT THIS ON THE INTERNET DOCUMENTING THE FAILURES, SOME OF WHICH HAVE DESTROYED THE VEHICLES TRANSMISSION AND ENGINE IN THE PROCESS. VOLKSWAGEN OF AMERICA IS AWARE OF THIS PROBLEM AND HASN'T ISSUED A RECALL . I AM FORCED TO REPLACE THIS PART MYSELF SINCE VW WILL NOT COVER THIS PART DESPITE THE FACT THAT THEY NOW HAVE AN UPGRADED REPLACEMENT PART AS THEY KNOW THE ORIGINAL IS DEFECTIVE. CST TO REPAIR AT DEALERSHIP $2000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422361August 29, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 5 MPH THE CONTACT HEARD A GRINDING NOISE. THE SOUND COULD BE HEARD AT DIFFERENT SPEEDS INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN STATED THE TRANSMISSION HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 09/21/11 *BF THE CONSUMER STATED THE NEW TRANSMISSION ARRIVED IN TWO WEEKS AND WAS REPLACED. UPDATED 10/05/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422300August 28, 2011
STEERING
I KNOW THIS SOUNDS RIDICULOUS BUT I'VE DRIVEN ON MANY ROAD TRIPS AND THIS HAS NEVER HAPPENED UNTIL THIS VEHICLE, AND IT'S PAINFUL. BUT HERE IT IS: LEATHER-WRAPPED STEERING WHEEL CAUSES CALLUSES AT A HIGHLY UNUSUAL RATE ON LONGER DRIVES. (I HAVE BEEN ABLE TO DRIVE FOR 12 HOURS ON MULTIPLE OCCASIONS WITHOUT ISSUE. AFTER DRIVING ONLY THREE AND A HALF HOURS STEADILY, MY HANDS HURT ALL OVER.) IT'S IMPORTANT TO NOTE THAT THE LEATHER ISN'T CAUSING THIS - THE STITCHING ON THE INSIDE IS FAR TOO RAISED UP ON THE INSIDE PART AROUND THE ENTIRE 'WHEEL' OF THE STEERING WHEEL. IT IS ALSO RIGHT BEHIND THE LEFT AND RIGHT 'HANDLES' WHERE YOU CAN HOLD THE WHEEL, SO ANYWHERE YOU HOLD IT, YOU BASICALLY ARE ADVERSELY AFFECTED. I BELIEVE THIS IS A SAFETY ISSUE BECAUSE IF IT'S NOT COMFORTABLE AT ALL TO HOLD THE STEERING WHEEL, DRIVERS MAY BE INCLINED TO HOLD THE WHEEL MORE LOOSELY OR HOLD THE WHEEL EVEN LESS/LET GO WHEN THEY BELIEVE IT IS "SAFE" ... WHICH MAY LEAD TO CRASHES, INJURY, OR DEATH, DUE TO DEVELOPING PAIN IN THE HANDS/FINGERS BECAUSE OF THE WAY THIS STEERING WHEEL HAS BEEN DESIGNED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422314August 28, 2011
AIR BAGS:SIDE/WINDOW
DRIVING ON THE INTERSTATE I CAME TO THE END OF SOME SCARIFIED PAVEMENT. WHEN I WENT ACROSS THE END OF THE SCARIFIED PAVEMENT, THE RIGHT SIDE AIRBAGS WENT OFF. THE DEALER INSPECTS UNDER THE CAR AND FINDS A SMALL SCRATCH ON THE TRAILING ARM MOUNT AND SAYS THE CAR WAS BOTTOMED. ONLY PROBLEM IS THE SCRATCH IS NOT ON THE BOTTOM OF THE MOUNT AND IS EVEN ABOVE THE PARKING BRAKE CABLE WHICH ROUTES BENEATH THE MOUNT. THE PARKING BRAKE CABLE DOES NOT HAVE ANY DAMAGE OR SCRATCHES ON IT. ALSO, WHY WOULDN?T THE FRONT AIRBAGS GO OFF INSTEAD OF THE SIDE? IF THE CAR HAD BOTTOMED ON THE PAVEMENT OR ON THE LIP OF THE PAVEMENT WHERE THE SCARIFIED PAVEMENT ENDED, THE MARK ON THE TRAILING ARM MOUNT WOULD HAVE DAMAGE FROM THE INITIAL POINT OF CONTACT AND SCRAPE ALONG THE LEADING EDGE OF THE MOUNT UNTIL WHATEVER HIT IT HAD CLEARED UNDER THE MOUNT AND IT WOULD HAVE LOOKED A LOT WORSE. ANYWAY THE DEALER WANTS $4000 TO FIX THE AIRBAGS, NOT INCLUDING A NEW SEAT COVER SINCE THEY DON?T MANUFACTURE IT ANYMORE. IF YOU WANT A PICTURE OF THE IMPACT MARK LET ME KNOW. IT?S VERY MINISCULE. ALSO, AFTER THE AIRBAG DEPLOYMENT, THERE WERE NOT ANY TIRE, RIM, OR ALIGNMENT PROBLEMS. IN COMPARISON, IN MY 1997 GOLF, MY SON HIT A BAD POTHOLE LAST SPRING THAT POPPED THE TIRE, BENT THE ALLOY RIM, AND WHACKED THE ALIGNMENT BUT THE AIRBAG DID NOT GO OFF. IF YOU NEED ANY OTHER INFORMATION FEEL FREE TO CONTACT ME. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421502August 25, 2011
FUEL SYSTEM, DIESEL
WHILE DRIVING MY 2011 VOLKSWAGEN JETTA TDI SPORTWAGON ON INTERSTATE 94 IN MICHIGAN I OBSERVED WHITE SMOKE COMING OFF MY VEHICLE ENGINE. THERE WAS NO WARNING LIGHT. DUE TO THE HEAVY SMOKE AND DIESEL FUMES I PULLED THE VEHICLE TO SAFE LOCATION AND SOUGHT SERVICE. THE VEHICLE DEVELOPED A HEAVY LEAK IN ONE OF THE FUEL INJECTION LINES ON TOP OF THE ENGINE BLOCK. THE VEHICLE WAS COVERED WITH DIESEL FUEL FROM FRONT TO THE REAR OF THE VEHICLE. THE VEHICLE WAS REPAIRED BY VOLKSWAGEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421526August 25, 2011
WHEELS, TIRES
EVENT LEADING TO FAILURE: SUNNY MID-DAY, DRIVING ON THE HIGHWAY I HEARD A SOUND AS IF MY TIRE HAD BURST, AND MOMENTARILY LOST CONTROL OF THE VEHICLE. DID NOT CRASH. FAILURE AND DETAILS: ONCE I HALTED THE CAR, I INSPECTED MY PASSENGER-SIDE FRONT TIRE, AND THOUGH IT WAS FLAT, THERE WERE NO SIGNS OF RUPTURE OR PERFORATION. I PROCEEDED TO CHANGE IT, AND, HAVING REMOVED IT, I NOTICED A CRACK IN THE INNER LUMEN. THE CRACK WAS AN ARC OF APPROXIMATELY 6 INCHES. ACTION TO CORRECT THE FAILURE: A SPARE TIRE WAS SET IN PLACE AND THE CAR HAS BEEN TAKEN TO THE DEALER. FURTHER DETAILS: DEALER CLAIMS THAT THE DAMAGE WAS USER INDUCED, BUT I WAS DRIVING ON THE HIGHWAY AND THERE WERE NO BUMPS, DEBRIS, NOR DID I CRASH. I FEAR THIS COULD HAPPEN TO OTHERS. I HAD PREVIOUSLY TAKEN THE CAR TO THE DEALER BECAUSE THE LOW TIRE PRESSURE LIGHT WAS ON, BUT I WAS TOLD THAT IT WAS NORMAL AND THAT THE SENSOR HAD TO BE REST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421348August 24, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2000 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HAZARD LIGHTS DID NOT FUNCTION AND THE BULBS BLEW OUT. IN ADDITION, THERE WAS A CLICKING SOUND PRESENT INSIDE OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 04V584000 (EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH), BUT THE VEHICLE WAS PREVIOUSLY REPAIRED. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421172August 23, 2011
ENGINE AND ENGINE COOLING:ENGINE, EQUIPMENT
OWN A 2005 VW JETTA, BROUGHT INTO DEALERSHIP TODAY WITH 106K MILES ON IT AND NOW THEY ARE SAYING THE TIMING CHAIN HAS JUMPED. THIS SOUNDS LIKE IT IS A COMMON PROBLEM, SO WHY ISN'T THERE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420908August 22, 2011
WHEELS
I PURCHASED MY VEHICLE BRAND NEW IN 2001, IN AROUND 2005 I NOTICED SOME MARKS ON WHEELS, BUT DISREGARDED THEM AS JUST DEBRIS, BY 2008 MY WARRANT RAN OUT AND MY TIRES STARTED LOSING AIR DAILY, THINKING IT WAS THE TIRES I HAD THEM ALL REPLACED. BY THE SUMMER I HAD 4 BRAND NEW TIRES AND WHEELS THAT WOULD BE FILLED IN THE MORNING WITH AIR AND FLAT BY THE END OF THE DAY, THE MARKS I NOTICED BECAME GIANT FLAKES AS THE WHEELS CLEAR COAT WAS JUST COMING OFF. BY THE END OF 2008 ALL 4 OF MY TIRES WERE LOSING AIR ON A REGULAR BASIS. AS A RESULT I HAD A COMPANY FOR $700 REPAIR THE WHEELS (STRIPPED, NEW PAINT AND CLEAR COAT), THIS WAS SPLIT INTO FRONT TIRES ONE MONTH AND BACK TIRES IN EARLY 2009. HERE I AM NOW IN 2011 AND THE WHEELS ARE DOING THE SAME THING AGAIN. AIR HAS NOT STARTED LEAKING YET BUT THE MARKS HAVE APPEARED. ANOTHER YEAR AND I WILL BE BACK IN REPAIR MODE FOR FACTORY WHEELS THAT HAVE A DEFECT BUT HAVE NOT BEEN RECALLED. LOST OF AIR CAN OCCUR INSTANTLY FOR THESE THINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421945August 22, 2011
AIR BAGS
AIR BAG SENSORS FAILURE. IN EVENT OF A CRASH AIR BAGS WILL NOT DEPLOY. THERE ARE 1000'S OF SIMILAR COMPLAINTS ON THE INTERNET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420854August 21, 2011
AIR BAGS
AIRBAG ERROR LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420869August 21, 2011
FUEL SYSTEM, DIESEL
MY VEHICLE EXPERIENCES BRIEF HESITATION DURING ACCELERATION USUALLY IN 3RD GEAR AND IT OCCURS INTERMITTENTLY, SOMETIMES 2-3 TIMES/DAY AND SOMETIMES 2-3 TIMES/WEEK. SOMETIMES IT FEELS VERY MINOR, LIKE THE ENGINE WAS STARVED FOR FUEL AND SOMETIMES IT IS MORE SEVERE, AND THE WHOLE CAR JERKS. I HAVE A MANUAL TRANSMISSION AND HAVE EXPERIENCED IT AND REPORTED IT TO THE DEALER MULTIPLE TIMES WITH REPLICATION ONLY ONCE, WHEN THE SERVICE MANAGER WAS RIDING WITH ME. HE ORDERED A PART AND REPLACED IT AND THEY HAVE DOWNLOADED ECM UPDATES MULTIPLE TIMES WITH NO RESULTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420805August 20, 2011
FUEL SYSTEM, DIESEL
CAR WAS BEING DRIVEN IN TOWN. GLOW PLUG LIGHT AND CHECK ENGINE LIGHT CAME ON. CAR WAS DRIVEN TO PARKING LOT AND ENGINE STOPPED. WOULD NOT RESTART. TOWED TO AUTOBAHN VW IN FORT WORTH AND FUEL PUMP FAILURE DIAGNOSED. CAR IS 2009 JETTA TDI WITH 47,300 MILES. FUEL WAS PURCHASED AT RACETRACK WHERE WE ALWAYS BUY. TANK WAS DOWN TO HALF FULL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420825August 20, 2011
FUEL SYSTEM, DIESEL
MY PARTNER WAS DRIVING ON A CURBED 4 LANE ROAD WITH BIKE LANES AT 40 MILES PER HOUR WHEN THE ENGINE SPUTTERED AND QUIT IMMEDIATELY. WOULD NOT RESTART. LEFT SITTING HALFWAY IN THE RIGHT LANE AND HALFWAY IN THE BIKE LANE. HAD TO BE TOWED TO DEALER. DEALER FOUND CATASTROPHIC FAILURE OF HIGH PRESSURE FUEL PUMP SENDING DEBRIS INTO THE ENTIRE FUEL SYSTEM. STILL 2000 MILES WITHIN POWER TRAIN WARRANTY AT 34,000 MILES. ENTIRE FUEL SYSTEM REPLACED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420779August 19, 2011
FUEL SYSTEM, DIESEL
FILLED FULL TANK JULY 17TH, 2011, WITHIN 120 MILES, 3 COMPLETE ENGINE SHUTDOWNS WHILE DRIVING. BROUGHT TO DEALERSHIP. TESTED AND 17.10 HOURS REPAIR. RAIL FUEL PRESSURE TOO LOW. REMOVED PRESSURE SENSOR ON INJECTION PUMP. FOUND METAL INSIDE PUMP. METAL THROUGHOUT FUEL SYSTEM. CONTACTED TECH ASSISTANCE. REPLACED ALL PARTS AS ADVISED. REPLACED FUEL TANK. REPLACED FUEL LINES. REPLACED FUEL INJECTORS. REPLACED HIGH PRESSURE FUEL PUMP. REPLACED LOW PRESSURE FUEL PUMP. REPLACED AUXILIARY FUEL PUMP. REPLACED FUEL FILTER. DRAINED FUEL IN OLD FUEL TANK AND PUT IN 5 GALLONS OF FRESH DIESEL IN NEW TANK. REPLACED FUEL RAIL. INJECTOR LINES. INITIAL DIAGNOSTIC CONSISTED OF FUEL PRESSURE TEST INSPECTION OF CONTAMINANTS IN FUEL. BASICALLY THE DEALERSHIP TOLD ME THIS IS COVERED UNDER THE DRIVETRAIN WARRANTY, BUT MY FUEL WAS CONTAMINATED. I ONLY USED 1/10TH OF A TANK OF BIOFUEL ONCE LIKE A YEAR AGO. I HAVE CONTACTED SHELL TO SEE IF THAT TANK OF FUEL HAD ANY PREVIOUS COMPLAINTS AND NONE MENTIONED. ALL IN ALL $6,500 IN PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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