Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10425920September 18, 2011
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
AUTOMATIC DOOR LOCKS FAIL TO WORK. MANUAL ENTRY MUST BE GAINED TO VEHICLE AND DOORS OPENED ON ALL DOORS OTHER THAN DRIVERS BY PULLING ON INSIDE HANDLES. UNABLE TO ACCESS TRUNK WITHOUT GRABBING LONG HANLED STICK AND ACCESSING TRUNK EMERGENCY OPENING LATCH THROUGH BACK SEAT ARM REST TRUNK OPENING. WHILE INVESTIGATING FOR A POSSIBLE BLOW FUSE IT WAS NOTED THAT VW FAILS TO PROVIDE A FUSE MAP/DIAGRAM FOR THESE CARS IN THE OWNERS MANUAL AND ON THE BACK OF BOTH THE UNDERHOOD AND IN CAR FUSE PANELS. VW EXPLAINS THIS AWAY IN THE OWNERS MANUAL ON PAGE 324 AS A DECISION THEY MADE DUE TO THE " CONSTANT ONGOING DEVELOPMENT OF THE CAR" BEYOND THE ISSUE WITH THE LOCKS I BELIEVE THAT FAILING TO PROVIDE THE OWNER OF THE VEHICLE WITH THE FUSE MAPS COULD HAVE POETENTIAL RAMIFICATIONS AS AN OWNER MAY BE UNABLE TO SOLVE A SIMPLE TECHNICAL FAULT ON THEIR VEHICLE THUS HAZARDING THEMSELVES AND OTHERS. INSPECTION AND CHANGING OF FUSES IS OWNER LEVEL MAINTANENCE/TROUBLESHOOTING AND VOLKSWAGEN SHOULD BE MADE TO PROVIDE THAT INFORMATION TO OWNERS. IF YOU WEB SEARCH VW FUSE DIAGRAM OR MAP YOU WILL SEE HUNDREDS OF COMPLAINTS. THANKS FOR YOUR TIME. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425964September 18, 2011
POWER TRAIN
DSG TRANSMISSION SEEMS TO SLIP WHEN COLD, OR FROM DEAD STOP OR UNDER KICK DOWN ACCELERATION. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425760September 16, 2011
UNKNOWN OR OTHER
THE INSTRUMENT CLUSTER, GEAR INDICATOR, ODOMETER, RADIO, OUTSIDE TEMPERATURE, COMPASS, MPG, SPEED MONITOR AND CONTROLS ALL THE LIGHTING FEATURES ON CAR HAS FAILED. ACCORDING TO THE SERVICE MANAGER I DEAL WITH HE TOLD ME THAT HE HAS SEEN MANY OF THESE CLUSTERS FAIL IN 2005,06 JETTA'S AND PASSAT'S. THE COST TO REPLACE IS $650+ I FEEL THIS IS A KNOWN MANUFACTURING DEFECT THAT VW DOES NOT WANT THE PUBLIC TO KNOW ABOUT. I CAN'T READ MY ODOMETER OR EVEN READ WHAT GEAR I AM IN. IT IS A SAFETY CONCERN. CAN YOU HELP WITH THIS. I FEEL SORRY FOR ALL THE OTHER VW OWNERS THAT HAVE A FAILED INSTRUMENT CLUSTER. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425520September 15, 2011
SEATS, ELECTRICAL SYSTEM
MY WIFE WAS GETTING READY TO GO TO WORK, WHEN SHE OPENED THE DOOR OF OUR JETTA, SMOKE STARTED COMING OUT FROM UNDER THE DRIVERS FRONT SEAT. SHE BENT DOWN TO SEE WHERE IT WAS COMING FROM BUT ALL SHE SAW WAS A RED GLOW COMING FROM UNDER THE SEAT. THIS THING MUST HAVE SET AND SMOLDER ALL NIGHT BECAUSE SHE DIDN'T UNLOCK THE CAR THAT MORNING BECAUSE SHE HAD LEFT THE CAR UNLOCKED DO TO WHERE WE LIVE NO ONE IS AROUND FOR MILES. INSPECTOR SAID THAT IT WAS FAULT OF (VW) THE SEAT, BUT IT WILL COST TO MUCH TO SUE VW. WE ALMOST LOST OUR HOME, GARAGE AND OUR LIVES. WE HAD THE SEAT RECALL REPAIRED BUT I THINK THE REPAIR WAS NEVER MADE, THE VIDEO IS ON YOUTUBE UNDER "JETTA FIRE". ONE OF MY QUESTIONS IS WHY DIDN'T A FUSE BLOW BEFORE THE CAR BURNT TO THE GROUND. *KB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10425612September 15, 2011
SEAT BELTS, SEAT BELTS:FRONT:RETRACTOR
DRIVER FRONT SEAT BELT FAILED, RE-TRACTOR LOCKED, AND THE SEAT BELT WILL NOT PULL OUT OR RETRACT. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425621September 15, 2011
FUEL SYSTEM, GASOLINE
ON 9/9/2011 WHILE DRIVING ON CA 91 FWY, I STARTED NOTICING ABNORMAL DROP IN THE FUEL TANK, BY MONITORING MY DASHBOARD, AT THE TIME I HAD HALF TANK OF FUEL. I STOPPED THE CAR ON A SAFE LOCATION, AND DISCOVERED A FUEL LEAKAGE UNDERNEATH THE TRUNK. THE FUEL WAS COMPLETELY DRAINED, AND I HAD TO CALL FOR VOLKSWAGEN ROAD SIDE ASSISTANCE TO TOW THE VEHICLE TO THE NEAREST DEALER. THE VEHICLE WAS TOWED TO A VOLKSWAGEN DEALER IN GARDEN GROVE, CA. THE DEALER INVESTIGATED IT THE PROBLEM, AND ACKNOWLEDGED THAT THE PROBLEM WAS DUE TO PROBABLE ASSEMBLY LINE FAULT. THE DEALER ORDERED NEW PARTS, AND FIXED THE PROBLEM, UNFORTUNATELY, THE FUEL SMELL STILL EXIST, BUT I CAN'T SEE LEAKAGE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425641September 15, 2011
SEAT BELTS
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT FAILED TO EXTEND. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425230September 13, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, STEERING
WHILE DRIVING AT 35MPH, CAR STALLED OUT. BATTERY LIGHT FLASHED, RADIO ETC STAYED ON, BUT CAR HAD NO POWER AT ALL. ROLLED TO NEXT INTERSECTION, TURNED CAR OFF, AND RESTARTED IT. TOOK IT TO DEALER, THEY SAID IT WAS A SOFTWARE UPDATE, WHICH THEY THEN PERFORMED. AUG. 24 EXITING I95, 65MPH, SAME THING HAPPENS, I PRESSED THE GAS AND THE ENGINE WAS TOTALLY DEAD. LIGHTS AND RADIO STAYED ON. ONCE AGAIN I ROLLED TO A STOP, AND RESTARTED THE CAR. TOOK IT TO THE DEALER, THEY KEPT IT FOR AN HOUR AND SAID THERE WAS NOTHING WRONG WITH MY CAR. SO I TOOK IT TO ANOTHER DEALER. AFTER HAVING MY CAR FOR A WEEK THEY WERE ABLE TO DUPLICATE MY PROBLEM. THEIR COMPUTERS WERE HOOKED UP TO MY CAR AT THE TIME, AND SHOWED NO FAULTS. SO THEY WERE BACK AND FORTH WITH VW TECH SUPPORT, AND THEY ARE FLYING IN AN ENGINEER, AND THEY THINK IT MIGHT BE THE STEERING CONTROL MODULE MALFUNCTIONING. THEY HAVE HAD MY CAR FOR TWO WEEKS NOW, I HAVE NO IDEA WHEN IT WILL BE FIXED, IF EVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424713September 12, 2011
FUEL SYSTEM, DIESEL
CRACK IN SUPPLY LINE TO #2 INJECTOR. FUEL SPRAY ALL OVER BACK OF ENGINE/ENGINE COMPARTMENT AND ONTO GROUND WHILE DRIVING, FUEL MIST/FILM ALL OVER BACK OF CAR. "ENGINE CONTROL FAILURE" WARNING LIGHT CAME ON. STOPPED TO INVESTIGATE, NOTICED DIESEL SMELL, BUT DIDN'T SEE ANYTHING ELSE (IT WAS DARK). RESTARTED, LIGHT NO LONGER ILLUMINATED. AFTER ABOUT 2 MILES, LIGHT CAME BACK ON ALONG WITH "CHECK ENGINE" WARNING LIGHT. I WAS CLOSE TO HOME, SO I CAME ON TO THE HOUSE. THERE I NOTICED A STRONGER DIESEL SMELL, THE FILM ON THE BACK OF THE CAR. GOT FLASHLIGHT AND NOTICED THE FUEL DRIPPING AND THE FUEL IN THE ENGINE COMPARTMENT. CALLED VW 24 HOUR ROADSIDE ASSISTANCE AND HAD THE CAR TOWED TO NEAREST DEALER ON THE NEXT MORNING, A SATURDAY. THEIR DIAGNOSIS (MONDAY) WAS CRACKED FUEL LINE. I ASKED WHICH CYLINDER/INJECTOR, SHE SAID #2. I ASKED THEM TO SAVE PARTS AND TO DOCUMENT AND INFORMED THEM THAT THERE WAS AN INVESTIGATION. THE REPAIR SHOULD BE COMPLETED BY END OF DAY ON TUESDAY. PART HAD TO BE OVER-NIGHTED FROM SOMEWHERE ELSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424616September 10, 2011
ENGINE AND ENGINE COOLING
I WAS DRIVEN UP A SMALL HILL GOING ABOUT 20 MPH AND AS I WAS COMING TO A STOP SIGN THE ENGINE STALLED. THERE WAS NO APPARENT REASON FOR THE STALLING. I LOST POWER COMPLETELY AND THERE WAS NO WAY THAT I COULD RESTART THE CAR. I KNEW THAT IT WAS NOT ELECTRICAL BECAUSE I WAS ABLE TO PUT ON MY FLASHERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424547September 9, 2011
FUEL SYSTEM, GASOLINE
THE VEHICLE GLOW POINT WARNING LIGHT STARTED FLASHING AND VEHICLE LOST POWER. RESTARTED AND DROVE HOME WITH NO FURTHER INDICATOR LIGHTS. RESTARTED THE FOLLOWING MORNING, CHECK ENGINE AND GLOW POINT WARNING LIGHTS ILLUMINATED (GLOW POINT WAS FLASHING). CAR LOST POWER TO THE POINT THAT WHEN THE TOW TRUCK CAME THE CAR COULD NOT CLIMB THE RAMP UNDER ITS OWN POWER THOUGH ENGINE WAS RUNNING. VW DEALER REPORTS THAT FUEL PUMP DISINTEGRATED AND SENT METAL FRAGMENTS INTO FUEL SYSTEM DAMAGING COMPONENTS OF SYSTEM BUT NOT ENTERING ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424552September 9, 2011
FUEL SYSTEM, GASOLINE
TOOK MY CAR TO GET THE OIL CHANGE AND WAS TOLD I HAVE A FUEL LEAK. LOOKED UP CAR ONLINE AT SAFECAR.GOV AND SAW THE 2010 JETTA HAS BEEN RECALLED FOR: POWER TRAIN:AUTOMATIC TRANSMISSION/ FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS. HAVING A FUEL LEAK IS MORE THAN DRAINING ON GAS MILEAGE IT IS A FIRE/EXPLOSIVE HAZARD. ON THE WEBSITE IT STATES: CONSEQUENCE: IF CHAFING OCCURS, THERE IS THE POTENTIAL FOR A FUEL LEAK TO DEVELOP. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE. I AM HAVING ISSUES WITH THE FUEL LEAKAGE AND NEED MY CAR RECALLED OR FIXED BY THE MANUFACTURER. HTTP://WWW-ODI.NHTSA.DOT.GOV/RECALLS/RESULTS.CFM THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424340September 8, 2011
FUEL SYSTEM, DIESEL
HIGH PRESSURE FUEL PUMP FAILURE PER DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424367September 8, 2011
ENGINE AND ENGINE COOLING
CAMSHAFT FAILURE CAUSING ALL ASSOCIATED/CONNECTING PARTS TO ALSO FAIL. NEVER DEVIATED FROM SPECIFIED MANUFACTURES REQUIRED OIL (505.01). THIS APPEARS TO BE A DESIGN PROBLEM, THAT IS COMMON ON ALL THESE DIESEL ENGINES (BRM), OF WHICH THE MANUFACTURE WILL NOT CORRECT AND THE OWNER IS REQUIRED TO CORRECT AT THEIR OWN EXPENSE AT A COST OF $2000 PLUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424294September 8, 2011
SERVICE BRAKES, HYDRAULIC
I HAVE A 2010 VOLKSWAGEN JETTA AND I NOTICED EXCESSIVE BRAKE DUST FORMING ON THE REAR WHEELS AND OCCASIONAL SQUEAKING. I BROUGHT IT TO THE DEALERS ATTENTION AT MY FIRST SCHEDULED MAINTENANCE OF 10,000 MILES. I WAS TOLD NOTHING IS WRONG. AT THE NEXT SERVICE INTERVAL,20,000 MILES I WAS TOLD I NEED NEW REAR BRAKES. I KNOW THAT GENERALLY, 65% OF THE BRAKING IS DONE WITH THE FRONT BRAKES, THUS USUALLY MAKING THE FRONT BRAKES NEEDING REPLACEMENT 2 TIMES BEFORE THE REARS. VOLKSWAGEN SEEMS TO THINK MY CLAIM IS UNJUSTIFIED, ALTHOUGH I HAVE FOUND MANY BLOGS ONLINE OF PEOPLE STATING THE SAME ISSUES. I BELIEVE THE EMERGENCY BRAKE IS TOO TIGHT OR THERE IS A FLAW FROM THE FACTORY. I ALSO BELIEVE THAT THIS CREATES UNSAFE DRIVING CONDITIONS, POSSIBLY FOR MANY UNAWARE CONSUMERS, THAT SHOULD BE MADE INTO A RECALL BEFORE MAJOR DAMAGE IS DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424033September 7, 2011
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HIGH PRESSURE FUEL HOSE FRACTURED AND CAUSED THE VEHICLE TO STALL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE HIGH PRESSURE FUEL HOSE WAS REPLACED. THE FAILURE MILEAGE WAS 21,015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423829September 6, 2011
FUEL SYSTEM, DIESEL
THE VEHICLE EXPERIENCED A SUDDEN LOSS OF POWER WHILE DRIVING ON THE INTERSTATE AT 75 MPH. THE SUDDEN LOSS OF POWER WAS ACCOMPANIED BY AN AUDIBLE WARNING CHIME WITH A FLASHING GLOW PLUG INDICATOR WHICH LISTS AS AN ENGINE MALFUNCTION IN THE MANUAL. 1-2 MILES LATER, THE VEHICLE STALLED AND WAS STEERED TO THE SIDE OF THE ROAD TO AVOID COLLISION. 3 ATTEMPTS WERE MADE TO RESTART THE VEHICLE WITH NO SUCCESS. VW ROADSIDE ASSISTANCE WAS CALLED. 1 HOUR LATER, THE TOW TRUCK ARRIVED TO TOW THE 2010 VW JETTA TDI TO THE VW DEALERSHIP. THIS WAS AFTER HOURS AND THE DEALERSHIP WAS CLOSED. THE VEHICLE WAS LEFT AT THE SERVICE DEPARTMENT. THE KEY WAS LEFT IN THE DROP BOX WITH DETAILED EXPLANATION OF ISSUE ON PROVIDED ENVELOPE. THE DEALERSHIP CALLED THE NEXT DAY AND REPORTED THE PROBLEM WAS A FAILED HIGH PRESSURE FUEL PUMP AND THAT THE ENTIRE FUEL SYSTEM WOULD HAVE TO BE REPLACED DUE TO POSSIBLE METAL CONTAMINANTS THROUGHOUT FUEL SYSTEM. THE VEHICLE IS STILL AT THE DEALERSHIP FOR APPROXIMATELY 1 MORE WEEK OF REPAIR. SO FAR THE ESTIMATE ON THE REPAIR IS AROUND $8,000. WHICH IS COVERED UNDER WARRANTY AS THE VEHICLE ONLY HAS 15,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423876September 6, 2011
POWER TRAIN
MY CARS TRANSMISSION DID NOT RESPOND TO THE ACCELERATOR INPUT- THE CAR SEEMED TO BE STUCK IN NEUTRAL BUT THE INDICATOR WAS IN THE DRIVE POSITION - THIS HAPPENED WHILE AT SPEED AND I HAD TO MANEUVER OUT OF TRAFFIC TO GET OFF TO THE SIDE OF THE ROAD - I WAS ALMOST HIT AS I COULD NOT ACCELERATE THE CAR BECAUSE OF THIS PROBLEM. THE CAR NEEDED TO BE TOWED AWAY FOR REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423775September 5, 2011
SEAT BELTS
WE BOUGHT A NEW CAR ONE MONTH AGO. OUR TWO PRIORITIES WERE:SAFETY AND ENOUGH ROOM FOR OUR BABY. ONE DAY I TOOK THE CAR TO GO WITH MY BABY TO THE DOCTOR'S OFFICE. I CHECKED THE BASE OF THE CAR SEAT AND I NOTICED THAT IT WAS LOOSE. I AM NOT STRONG ENOUGH TO PULL THE STRAPS (WE WERE USING THE "LATCH ON" SYSTEM) AND I TRIED TO USE THE SAFETY BELT (OF THE MIDDLE REAR SEAT). IT WAS IMPOSSIBLE TO LOCK UP THIS BELT BECAUSE IT DOES NOT WORK LIKE THE OTHERS. YOU PULL OUT THE BELT AND WILL NEVER BE LOCKED UP. SOMETIMES YOU HAVE THE FEELING THAT IT IS LOCKED BUT, AFTER A DOUBLE CHECK, IT IS NOT . THIS COULD BE A VERY SERIOUS RISK IF YOU PLACE YOUR BABY'S CAR SEAT OR A PERSON IS SETTING THERE. BECAUSE, IN CASE OF A CAR ACCIDENT, THE BELT WILL NOT HOLD PROPERLY THE PERSON OR THE BABY'S CAR SEAT. IN BOTH CASES THE PERSON COULD BE EJECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423205September 4, 2011
POWER TRAIN, VISIBILITY, ENGINE AND ENGINE COOLING
VOLKSWAGEN JETTA SEDAN DSG TDI 2011. VEHICLE AS MADE HAS A TWO SECOND HOLD FOR KEEPING THE CAR FROM ROLLING BACKWARDS ON INCLINES. HOWEVER THE CAR OWNERS MANUAL REQUIRES A SLOW ACCELERATION WHICH ALLOWS THE CAR TO ROLL BACKWARDS RISKING HITTING THE CAR OR PEDESTRIAN BEHIND YOU ESPECIALLY IN DRIVEWAYS WITH INCLINES ENDANGERING SMALL CHILDREN BECAUSE OF VISIBILITY. THE ONLY WAY TO OVERCOME THIS SAFETY DEFECT IS TO USE THE EMERGENCY BRAKE TO HOLD VEHICLE UNTIL RPMS INCREASE ENOUGH TO ENGAGE THE TRANSMISSION. THE FRONT AND REAR WINDSHIELDS HAVE A BLUR, THE FRONT WINDSHIELD EXTENDS FROM THE BOTTOM TO APPROXIMATELY SIX INCHES UP THE GLASS AND THE REAR GLASS HAS DISTORTION THROUGHOUT. THIS CAUSES EYE STRAIN, WATERING, AND HEADACHE WHEN SUBJECTED TO FOR AN HOUR OR MORE OF TRAVEL AND IS ESPECIALLY BAD IN BRIGHT SUNLIGHT CAUSING AN UNSAFE DRIVING CONDITION. DEALER ADMITTED DISTORTION BUT REFUSED TO REPAIR ALONG WITH MANUFACTURER. THE CAR STALLS WHEN ATTEMPTING TO MOVE FORWARD FROM A STOP RESULTING IN AN EXTREMELY UNSAFE VEHICLE WHEN TRYING TO CROSS LANES OF TRAFFIC. THE CAR WILL NOT REACH ITS MAXIMUM RPM AS INDICATED IT SHOULD DO BY OWNERS MANUAL FOR PASSING OR MERGING INTO TRAFFIC RESULTING IN UNSAFE VEHICLE OPERATION IN MULTIPLE INSTANCES. THE DEALER ACTUALLY MADE THIS WORSE THEN WOULD NOT CORRECT. THE VEHICLE ALSO DOES NOT HAVE PARKING LIGHTS AS REQUIRED BY SOME STATE STATUES AND SHOULD HAVE NEVER BEEN CERTIFIED FOR SALE IN THE USA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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