Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10428322October 3, 2011
FUEL SYSTEM, DIESEL
2011 VW JETTA TDI BEGAN TO FEEL SLUGGISH AROUND 7,200 MILES. AT 8240 GOING 35 MPH CAR DIED AND WOULD NOT START. TOLD ENTIRE FUEL SYSTEM NEEDS REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428366October 3, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT DROVE OVER AN UNEVEN ROAD SURFACE, WHICH WAS RAISED ABOUT 2 INCHES FROM THE GROUND, AND THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS INADVERTENTLY DEPLOYED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THERE WERE AFTERMARKET SHOCKS THAT COULD HAVE CAUSED AN IMPACT WITH THE SUB FRAME. THE TECHNICIAN ADVISED THAT THE IMPACT COULD HAVE CAUSED THE AIR BAGS TO DEPLOY BUT DID NOT GUARANTEE THAT IT WAS THE CAUSE OF THE DEPLOYMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE COST OF DIAGNOSTIC TESTING OR REPAIRS WOULD NOT BE COVERED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 51,608.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428107October 1, 2011
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING:ENGINE:DIESEL
30 SEPT 2011. WHILE SITTING AT AN INTERSECTION WE NOTICED A RATTLING SOUND COMING FROM OUR 2009 JETTA TDI. COULD ALSO FEEL A SLIGHT VIBRATION THROUGH THE SHIFT LEVER AND STEERING WHEEL. INITIAL THOUGHT WAS AN A/C CLUTCH ISSUE DUE TO A SQUEALING SOUND THAT STARTED. PROCEEDED THROUGH THE INTERSECTION AND ACCELERATED TO APPROXIMATELY 30 MPH WHEN THE "ENGINE FAULT WORKSHOP" LIGHT CAME ON AND THE SOUND BECAME VERY LOUD. WE IMMEDIATELY PULLED INTO A PARKING LOT TO INVESTIGATE. LOUD METALLIC NOISES APPEARED TO BE INTERNAL TO THE ENGINE NOT EXTERNAL. SHUT THE CAR OFF AND IT WOULD NOT RESTART. CAR WAS TOWED TO MOSSY VW (CLASSIC VOLKSWAGEN) IN ESCONDIDO, CA AT CLOSING TIME AND WILL BE TROUBLESHOOT IN THE MORNING. 50,000 MILES ON THE CAR. GREAT DEALER SO FAR, SERVICE STAYED LATE TO ASSIST AND ENSURED WE HAD TRANSPORTATION HOME. A QUICK ONLINE SEARCH REVEALED HPFP FAILURES FOR 2009 VW TDI CARS ARE BECOMING MORE COMMON AND UNFORTUNATELY THE MANUFACTURER IS NOT ACKNOWLEDGING AND SOME DEALERS ARE BLAMING ON FUEL CONTAMINATION WITH UNLEADED GAS. OWNERS ARE REPORTING $10,000 REPAIR BILLS. WE HAVE OUR DIESEL FUEL RECEIPT FROM YESTERDAY, 29 SEP 2011, CONFIRMING CORRECT FUEL WAS USED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428115October 1, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY, ELECTRICAL SYSTEM
FRONT DOORS DO NOT LOCK MANUALLY OR AUTOMATICLLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427933September 29, 2011
POWER TRAIN
CLUTCH BROKE IN THE CAR IT IS A KNOW DEFECT WITH THE TYPE CLUTCH'S THIS CAR WAS BUILT WITH VOLKSWAGEN IS AWARE OF THE DEFECTS AND ISSUED A TSB IN 2007 1 YEAR AFTER MY CAR WAS BUILT BUT THE SOLD THE CAR AS A CERTIFIED PRE-OWNED VW WITH THE KNOWN DEFECTIVE PARTS. THE PARTS NOW BROKE AND VW IS REFUSING TO REPAIR THE DEFECTIVE PARTS. THERE ARE THOUSAND OF VW JETTAS AFFECTED BY THESE BAD PARTS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427789September 28, 2011
VISIBILITY, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 VOLKSWAGEN NEW JETTA. THE CONTACT WAS DRIVING 60 MPH WHEN THE POWER WINDOWS AND TURN SIGNALS FAILED TO WORK PROPERLY. THE CONTACT ALSO MENTIONED THAT THE EXTERIOR AND INTERIOR LIGHTING FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT BOTH A WIRING AND CRASH HARNESS WAS NEEDED TO RESOLVE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED, AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 54,000 AND THE CURRENT MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427628September 27, 2011
UNKNOWN OR OTHER
DSG MECHATRON UNIT FAILURE: VEHICLE HAD MULTIPLE CHECK ENGINE LIGHT DISPLAYS. THE LIGHT WOULD COME ON, THEN GO OFF FOR SOME TIME AND THE DEALER KEPT TELLING ME IT WAS PROBABLY A GAS CAP ISSUE. FINALLY AFTER ABOUT 4-8 TIMES OF THIS HAPPENING I ADVISED THE DEALER I WAS BRINING IT IN TO GET LOOKED AT. DROPPED THE VEHICLE OFF ON SEPT 8TH AND THEY HAVE NO IDEA WHEN THE PART WILL COME IN. HAVE SAID IT MAY BE NOVEMBER 7TH, BUT THAT IS NOT GUARANTEED. THIS VEHICLE HAD CHANGED GEARS WHILE MY WIFE WAS DRIVING AND ALMOST MADE IT UNCONTROLLABLE FOR HER AND IT IS NOT SAFE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427061September 25, 2011
FUEL SYSTEM, DIESEL
DRIVING ON MOUNTAIN ROAD AT NIGHT. SUFFERED ABRUPT LOSS OF VEHICLE DRIVE POWER. CAR STALLED AND CAME TO STOP AT SIDE OF NARROW ROAD (PARTIALLY BLOCKING ROADWAY). TOWED TO MODESTO CALIFORNIA AND THEN TO VW DEALER IN MODESTO CA THE NEXT MORNING. DIAGNOSED AS FUEL PUMP FAILURE. WIFE WAS DRIVING, I WAS A PASSENGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427076September 25, 2011
AIR BAGS
AT APPROXIMATELY 425 MILES, THE VEHICLE AIRBAG SYSTEM IS NOW MALFUNCTIONING (AIRBAG SYSTEM LIGHTS AND ERROR) OUT OF NOWHERE REQUIRING IN DEPTH DIAGNOSIS BY THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427104September 25, 2011
FUEL SYSTEM, DIESEL
VEHICLE STALLED IN RIGHT LANE OF TRAFFIC AND WOULD NOT RESTART. LOCATION HAD NO SHOULDER AND DID NOT ALLOW VEHICLE TO BE MOVED OUT OF TRAFFIC. TOWED TO DEALER AND TOLD THAT THE HIGH PRESSURE FUEL PUMP HAD FAILED AND THAT A COMMON CAUSE WAS GAS IN DIESEL. OUR OTHER TWO VEHICLES ARE ALSO DIESEL SO WE ARE USED TO SELECTING DIESEL FUEL. (LATER TEST BY DEALER SHOWED NO INDICATION OF GAS IN FUEL) THERE WAS AN CRASH INVOLVING TWO OTHER VEHICLES TRYING TO GET AROUND OUR DISABLED VEHICLE. I DID NOT KNOW IF THIS COUNTED AS A CRASH ABOVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427027September 24, 2011
ENGINE AND ENGINE COOLING:ENGINE:DIESEL, FUEL SYSTEM, DIESEL
FLASHING GLOW PLUG WARNING LIGHT AND LOSS OF POWER WHILE GOING 70 MPH ON TURNPIKE. CAR WENT INTO "LIMP MODE" ALLOWING EXIT FROM TURNPIKE. CAR TRAVELED SEVERAL BLOCKS THEN STALLED AT STOP LIGHT AND WOULD NOT START. CAR WAS TOWED TO VW DEALER AND DIAGNOSED WITH FAILED HIGH PRESSURE FUEL PUMP AND METAL PARTICLES CONTAMINATING DIESEL FUEL. DEALER TO REPLACE ENTIRE FUEL SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427041September 24, 2011
FUEL SYSTEM, GASOLINE
DRIVING DOWN ROAD WHEN GLOW PLUG LIGHT, CHECK ENGINE LIGHT CAME ON THEN CAR DIED AND WOULD NOT RESTART. HPFP FAILURE. DEALER CLAIMS CONTAMINATED FUEL. I HAVE RECEIPTS FOR EVERY TANK FULL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426906September 23, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE TRANSMISSION WOULD JERK AS SOON AS THE VEHICLE WAS STARTED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED FOUR TIMES AND HE HAD TO REPLACE THE TRANSMISSION ONCE PRIOR TO THE MOST RECENT FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPLACED AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFERED ANY ASSISTANCE SINCE THE VEHICLE WAS OUT OF WARRANTY. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426791September 22, 2011
POWER TRAIN, ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
WHILE ENTERING FREEWAY HAVE TO DEPRESS ACCELERATOR PEDDLE 1/4 TO 3/4 OF THE WAY DOWN BEFORE ACCELERATION BEGINS. FROM STOP AND MERGING INTO TRAFFIC HAVE TO DEPRESS ACCELERATOR 1/4 TO 3/4 OF THE WAY DOWN BEFORE ACCELERATION. ENTERING FREEWAY OR FAST STARTS, ACCELERATES THEN DIES OFF THEN GOES AGAIN. ON HILL STARTS IT SOMETIMES ROLLS BACK AS IF IT IS IN NEUTRAL. THESE ARE INTERMITTENT PROBLEMS AT VARYING DEGREES OF SEVERITY . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426796September 22, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STARTED THE VEHICLE AND SHIFT GEARS FROM PARK INTO THE REVERSE POSITION AND IMMEDIATELY THE VEHICLE SURGED FORWARD. THERE WERE SEVERAL ATTEMPTS BEFORE THE VEHICLE RESPONDED IN REVERSE. THE IDENTICAL FAILURE OCCURRED ON A SEPARATE OCCASION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT WILL NOTIFY THE MANUFACTURER REGARDING THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 1,710.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426833September 22, 2011
ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL
DURING SHORT DRIVE HOME, THE GLOW PLUG LIGHT STARTED FLASHING, THE CAR THEN WENT INTO LIMP MODE. WHEN I GOT HOME, 2 MILES LATER, THE CAR DIED AND WOULD NOT START. I HAULED THE CAR TO THE VW DEALER AND THEY SAID MY HPFP FAILED. VW IS GOING TO FIX IT UNDER WARRANTY, I PRODUCED THE LAST 4 FUEL FILL UPS SHOWING NO GAS HAD BEEN PUT IN THE CAR. THIS WAS A 2011 JETTA TDI, MANUFACTURE DATE UNKNOWN, BUT CAR WAS PURCHASED IN JANUARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426638September 21, 2011
TIRES, TIRES:SIDEWALL
I PURCHASED A 2006 VW JETTA IN LATE 2008, EARLY 2009. THE CAR WAS BRAND NEW AND SAT IN THE SHOWROOM FOR TWO YEARS. AFTER OF DRIVING FOR 1 1/2 YEARS, THE TIRE SIDEWALLS BEGAN TO SEPARATE. CONTINENTAL MADE THE ADJUSTMENT AND I REPLACED THE TIRES THINKING THAT SITTING IN A SHOWROOM FOR THAT MUCH TIME, THEY PROBABLY DRY ROTTED. TODAY, I AM HAVING TO REPLACE ALL FOUR TIRES AGAIN AFTER 13 MONTHS FOR THE SAME REASON, SIDEWALL SEPARATION. READING THE COMPLAINTS ON THIS SITE AND OTHERS, IT APPEARS THERE IS A SERIOUS ISSUE HERE FOR SIDEWALLS ON CONTINENTAL TIRES. THE SIZE IS 225/45R 17. THE TIRES ARE CONTIPRO CONTACT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426519September 20, 2011
FUEL SYSTEM, DIESEL
IMPLODING HIGH PRESSURE FUEL PUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425911September 18, 2011
FUEL SYSTEM, DIESEL
ACCORDING TO VW THE HPFP WENT OUT. THIS SEEMS TO BE AN ONGOING PROBLEM WITH THE 2009 JETTAS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425912September 18, 2011
ENGINE AND ENGINE COOLING
WAS TOLD BY VW THAT MY ENGINE HAD FAILED. THIS IS LESS THAN 1 YEAR AFTER MY HPFP "EXPLODED" AND MY ENTIRE FUEL DELIVERY SYSTEM WAS REPLACED DUE TO CONTAMINATION. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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