Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10433021October 27, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT WAS TRAVELING 25 MPH WHEN THE CONTACT CRASHED INTO A WALL AND THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER TO BE INSPECTED. THE CONTACT WAS TOLD BY THE MANUFACTURER THAT THE AIR BAGS DID NOT DEPLOY IN A FRONTAL CRASH, ONLY IF THE VEHICLE WAS STRUCK FROM THE SIDE OR THE REAR. THE FAILURE AND THE CURRENT MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10433089October 27, 2011
ENGINE AND ENGINE COOLING
AT 64K MILES, THE CHECK ENGINE LIGHT CAME ON AND MY ENGINE STARTED STRUGGLING TO DRIVE EVEN AT A SNAILS PACE. THE TIMING CHAIN WAS THE ISSUE AND WAS REPLACED FOR APPROXIMATELY $2500. APPROXIMATELY 10 MONTHS LATER, THE ENGINE LIGHT CAME ON AGAIN, SAME ISSUE. ONCE AGAIN, IT WAS REPLACED (THIS TIME UNDER WARRANTY). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432944October 26, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 30 MPH AND CONTACT CRASHED INTO A WALL. NO ONE WAS INJURED DURING THE CRASH BUT THE AIRS BAGS DID NOT DEPLOY AND THE VEHICLE WAS DESTROYED. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10432728October 25, 2011
POWER TRAIN
CAR JERKS WHEN UP SHIFTING AND DOWN SHIFTING I WAS TOLD BY THE DEALER THAT THE TRANSMISSION NEEDED A PART THAT HAD TO BE ORDER FROM GERMANY. THEY CALLED THE MECHATRON THEY TOLD ME IT WAS THE COMPUTER BRAIN FOR THE TRANSMISSION I WAITED TWO WEEKS AND AFTER HAVING THE CAR FOR A FEW DAYS IT IS DOING THE SAME THING I'M TAKING IT BACK TOMORROW. SOMETIMES IT FEELS LIKE THE CAR DOESN'T WANT TO COME OFF A HIGH GEAR I''M AFRAID THAT I WONT BE ABLE TO STOP THE CAR .I WISH I COULD GET MY MONEY BACK. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432740October 25, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, THERE WAS A LOUD RATTLING NOISE COMING FROM THE HOOD AREA. THE CONTACT RESEARCHED AND FOUND THAT THE DUAL MASS FLY WHEEL COULD POSSIBLY BE DEFECTIVE. THE DEALER WAS MADE AWARE OF THE DEFECT, BUT DID NOT DIAGNOSE THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 91,000 AND THE CURRENT MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432592October 24, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 25 MPH DURING RAINY WEATHER WHEN THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO PULL TO THE SIDE OF THE ROAD AND HAD THE VEHICLE TOWED TO A DEALER. THE DEALER RAN A DIAGNOSTIC TEST AND BUT DID NOT SHOW ANY DEFECT CODES. THE CONTACT TOOK THE VEHICLE TO ANOTHER DEALER WHERE THE DEALER FOUND THE DEFECT AND ADVISED THAT A FAULTY SENSOR CAUSED THE VEHICLE TO STALL. THE DEALER REPLACED THE SENSOR BUT DID NOT EXPLAIN TO THE CONTACT HOW THE SENSOR CAUSED THE FAILURE. THE FAILURE MILEAGE WAS 30,000. UPDATED 11/25/11 *BF UPDATED 11/30/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432615October 24, 2011
AIR BAGS
WE WERE STOPPED IN THE TRAFFIC AND ALL OF A SUDDEN THIS TRUCK [2001 CHEVY] REAR ENDED US AT THE SPEED OF 45 MILES PER HOUR AND OUR CAR GOT PUSHED INTO THE CAR IN FRONT OF US. IN OUR CAR, PASSENGER SIDE AIR BAG COVER CAME OUT BUT AIRBAG DID NOT DEPLOY. WE BOUGHT THIS CAR BECAUSE WE HAD GREAT TRUST IN VW [GERMAN CARS] IN MAKING STRONG AND RELIABLE CARS WHICH CAN SAVE LIVES WHICH COULD NOT BE PROVED IN THE ACCIDENT WE GOTTEN INTO. HAD THE IMPACT BEEN LITTLE HIGHER WE COULD HAVE DIED IN THE ACCIDENT. I'M SAD TO SAY THAT OUR TRUST IN VW HAS BEEN SHATTERED AFTER THE ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10432257October 20, 2011
FUEL SYSTEM, GASOLINE
LOSS OF POWER WHEN ACCELERATING AWAY FROM A STOP SIGN ON A LARGE BUSY INTERSECTION. WEATHER CONDITIONS WERE LIGHT RAIN TEMP IN THE 70'S. CONTINUED TO DRIVE FOR SEVERAL MILES AT SLOWER SPEEDS (ABOUT 40 MPH). NOTICED A DASH WARNING LIGHT WAS ALSO FLASHING, SOMETHING ABOUT A GLOW PLUG. ALL GAUGES LOOKED NORMAL. SEVERAL DAYS LATER NOTIFIED THE VW DEALER OF THE OF THE CONDITION THE CAR WAS TO GET THE 20,000 MILE SERVICE. SERVICE PERSON SAID HE WOULD CHECK IT OUT. CALLED NEXT DAY TO ASK IF I HAD USED BIO DIESEL FUEL. REPLIED I HAD NOT AND THE SAME FUEL IN THE TANK HAD BEEN UN USE WHEN THE POWER LOSS WAS NOTICED. CALLED NEXT DAY TO REPORT PARTS WERE ON ORDER.GOT CAR BACK ABOUT 5 WEEKS LATER AND CAR WORKS OK. SAID THEY FOUND PARTICLES OF METAL IN THE FUEL SYSTEM. CHANGED THE FUEL PUMP AND A BUNCH OF OTHER FUEL SYSTEM PARTS ON WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432259October 20, 2011
ENGINE AND ENGINE COOLING
ORIGINALLY PURCHASED IN 2007. COMPLAINED ABOUT THE CAR - WHEN SHIFTING IT WOULD EXCEL AND JERK AFTER SHIFTING. THEN AS TIME WENT ON I WOULD BE DRIVING AND THE JETTA WOULD HESITATE AS IF A FUEL WAS NOT GETTING TO THE ENGINE. I TOOK MY CAR IN FOR REGULAR OIL CHANGES AND REGULAR MAINTENANCE. I LIVE IN A RURAL AREA AND DRIVE JUST HIGHWAY MILES AND HAVE APPROX. 121,000 MILES ON IT. I PURCHASED THIS VW AS I ANTICIPATED IT TO LAST A LOT LONGER THAN A REGULAR VEHICLE. WHEN I TOOK IT IN FOR THE LAST OIL CHANGE AND THE INTERMITTENT HESITATION WAS REALLY BAD I WAS TOLD IT WOULD COST ME ANYWHERE FROM $7500 TO $8000 TO FIX. AND I STILL OWED $9000! I ASKED IF IT WAS COVERED UNDER THE WARRANTY. OF COURSE THE WARRANTY EXPIRED IN JULY...BUT NOTHING WAS FOUND ALL THE PREVIOUS TIMES I HAD BROUGHT MY CAR IN FOR SERVICE. AND VW'S REGIONAL REP AND HQ WAS CONTACTED AND BOTH WERE APOLOGETIC THAT VW COULD DO NOTHING ABOUT FIXING MY CAR. LOOKING AT THE INTERNET - I FOUND THAT NATIONWIDE AND UP TO CANADA OTHER INDIVIDUALS WITH LESS MILEAGE HAVE HAD THE SAME ISSUE AND INDIVIDUALS WERE SEEKING ARBITRATION AGAINST VW. I UNDERSTAND VW DOES NOT HAVE A RECALL OR ANYTHING CONSIDERING THIS IS A RECURRING PROBLEM. ALL THEY CAN OFFER IS $1000 TO BUY ANOTHER VW!!! THEIR NERVE! TOTALLY DISHEARTEN WITH VW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432281October 20, 2011
STEERING
STEERING PULLED SHARPLY TO THE RIGHT, COULD NOT GET THE CAR STRAIGHT AND WENT INTO THE CURB. ALL OF THE LIGHTS ON THE DASHBOARD LIT UP DURING THE INCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10430752October 19, 2011
POWER TRAIN
TRANSMISSION FAILURE. WON'T SHIFT FROM SECOND TO FIRST. OR FIRST TO SECOND. IF ENGINE IS VERY HOT IT WILL MOST TIMES BUT NOT AT ALL IF COLD OR WARM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430767October 19, 2011
FUEL SYSTEM, DIESEL
THE DIESEL FUEL HIGH PRESSURE FUEL PUMP FAILED CAUSING METAL PARTICLES TO CONTAMINATE THE ENTIRE FUEL SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430851October 19, 2011
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
EVERY MORNING MY 2008 VW JETTA 2.0T IS VERY HARD TO START. SOMETIMES WHEN THE CAR IS TRYING TO START IT STALLS IN THE MIDDLE OF STARTING. HTTP://WWW.YOUTUBE.COM/WATCH?V=_TGW53YVLQA&FEATURE=YOUTUBE_GDATA_PLAYER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430588October 18, 2011
POWER TRAIN
I BOUGHT THIS CAR WITH 108000 MILES ON IT, I BEGAN HAVING PROBLEMS WITH THE CAR SHIFTING FROM 2ND TO 3RD; HOWEVER NOW IT HAS BEEN GETTING WORST. I HAVE DONE TONS OF RESEARCH AND THE ISSUES SEEMS TO BE A ISSUE THAT IS MORE OF A RECALL ISSUE THAN JUST ONE CARE ISSUE. I ALSO DO NOT LIKE HOW VW OF AMERICA IS JUST FLUFFING IT OFF LIKE IT IS ALL THE OWNERS FAULTS. I ALSO HAVE READ THAT MANY PEOPLE HAVE PAID FOR THE TRANSMISSIONS TO BE REPLACED AND OR FIXED FOR OVER 5K AND THE ISSUE COMES UP AGAIN, IT WOULD BE NICE IF SOMEONE WOULD TAKE AND LOOK INTO THIS ISSUE BECAUSE MANY OF US BOUGHT THE CAR BECAUSE THEY LIKED VW AND WILL SOON BE GETTING RID OF THEM AS WELL AS NO LONGER BUYING FROM VW DUE TO VW IGNORING OUR COMPLAINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430529October 17, 2011
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WAS BURNING MORE FUEL THAN NORMAL. THE CONTACT DISCOVERED THAT THE VEHICLE WAS LEAKING FUEL. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FUEL LINE WHERE THE FUEL CIRCULATION FAILED. THE FAILURE AND THE CURRENT MILEAGE WAS 44,000. THE CONSUMER STATED THE MANUFACTURER SENT THREE NOTICES THAT THE VEHICLE WAS INCLUDED IN THE RECALL. THE VEHICLE WAS REPAIRED IN OCTOBER 2011. UPDATED 01/04/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430536October 17, 2011
ENGINE AND ENGINE COOLING
WE WERE TRAVELING 70 MPH ON A HIGHWAY IN OUR 2002 VOLKSWAGEN JETTA WAGON (GLS 1.8T) WHEN, WITHOUT WARNING, AN LOUD "POOF" SOUND WAS HEARD, THE CAR LOST ALL POWER, AND WE SMELLED BURNING PLASTIC. THE CAR REGAINED POWER, THEN A SECOND "POOF" SOUND WAS HEARD, AND THE POWER FLICKERED IN THE CAR, AT WHICH POINT THE CAR BEGAN FILLING WITH SMOKE. WE ROLLED DOWN THE WINDOWS, PULLED OVER TO THE SHOULDER, AND EVACUATED THE VEHICLE. WE PULLED OUT WHAT BELONGINGS WE COULD, BUT RETREATED FROM THE CAR ONCE FLAMES APPEARED ON THE DRIVER'S SIDE INTERIOR. APPROXIMATELY 1 MINUTE LATER, THE ENTIRE CAR WAS ENGULFED IN FLAMES AND WAS A TOTAL LOSS. WE ARE THANKFUL TO HAVE ESCAPED WITH OUR LIVES. HERE ARE THE SPECIFICS OF OUR VEHICLE: MODEL:JETTA TRIM:GLS BODY STYLE:4 DOOR WAGON ENGINE:1.8L I4 20V MPFI DOHC TURBO TRANSMISSION:AUTOMATIC. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10430554October 17, 2011
FUEL SYSTEM, DIESEL
FIRST TIME OCCURRED AT APPROXIMATELY 42,150 MILES. CAR DRIVING ON HIGHWAY IN 6TH GEAR WITH CRUISE CONTROL ACTIVATED. SUDDEN LOSS OF POWER AND FLASHING CHECK ENGINE LIGHT, "ENGINE FAULT WORKSHOP" DISPLAYED. CAR CAN NO LONGER REACH HIGHWAY SPEEDS. PULLED OVER AT NEXT EXIT. TURNED OFF CAR, CHECKED UNDER HOOD, NO NOTICEABLE ISSUES. RESTARTED CAR, NO LIGHTS OR WARNINGS. DRIVES NORMAL. CALLED DEALER AND BROUGHT IN LATER THE SAME DAY WITH 42,259 MILES. THEY PUT IT ON THE COMPUTER AND FOUND A TSB 2020606 FOR A SOFTWARE UPDATE. DROVE VEHICLE OUT OF DEALER LOT, GOT ON HIGHWAY APPROXIMATELY 5 MILES FROM DEALERSHIP IN 6TH GEAR AROUND 70 MPH AND SAME ISSUE WITH FLASHING CHECK ENGINE LIGHT AND LOSS OF POWER. IMMEDIATELY BROUGHT THE CAR BACK TO THE DEALERSHIP WITH THE FLASHING CHECK ENGINE LIGHT STILL ON. THEY BROUGHT INTO THE SHOP AND WERE UNABLE TO FIND ANY ISSUE. PERFORMED ANOTHER SOFTWARE REFLASH. HAD TO PAY $102.60 (ONE HOUR OF LABOR, PLUS TAX). THIS ISSUE HAD BEEN ONGOING FOR MONTHS, THROUGH THE SUMMER WITH NO RESOLUTION. TYPICALLY HAPPENS AT HIGHWAY SPEEDS, BUT SOMETIMES IN 2ND OR 3RD GEAR ON LOCAL ROADS. FINALLY, IN SEPTEMBER WITH APPROXIMATELY 54K MILES, CAR ONCE AGAIN HAD ISSUE ON HIGHWAY. THIS TIME, RESTARTED, AND A SOLID CHECK ENGINE LIGHT STAYED ON. IMMEDIATELY CALLED VOLKSWAGEN OF AMERICA HOTLINE AND EXPLAINED MY ISSUE, STATED IT WAS A SAFETY ISSUE AND I'M CONCERNED. THEY GAVE ME A CASE NUMBER AND TOLD ME TO CALL THE DEALER. DEALER WAS ABLE TO GET MY CAR IN LATER THAT DAY, AND WAS ABLE TO PULL CODES FOR FUEL SYSTEM ISSUE. DEALER TOOK A FUEL SAMPLE, FOUND SHAVINGS IN FUEL CANISTER, AND GOT AUTHORIZATION TO PERFORM WARRANTY REPAIRS OF ENTIRE FUEL SYSTEM FROM VW. THEY SAID MY CAR WOULD BE FINE TO DRIVE FOR NOW. ONE MONTH LATER AT APPROXIMATELY 57K MILES BRINGING CAR IN. CAR CONTINUES TO HAVE ISSUE, AND ALMOST CAUSED AN ACCIDENT FROM POWER LOSS. VERY CONCERNING PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430568October 17, 2011
FUEL SYSTEM, GASOLINE
MY CAR SMELLS LIKE GAS SO BAD THAT I GET A HEADACHE. DEALERSHIP SAYS THEY DO NOT KNOW WHAT IS WRONG. NO INCIDENT BUT I KNOW MOST VOLKSWAGEN VEHICLES HAVE THIS PROBLEM. THE GAS SMELL MUST BE TOXIC, SO THIS SEEMS LIKE A SAFETY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430279October 15, 2011
FUEL SYSTEM, DIESEL
HPFP FAILURE: METAL FILINGS BLOWN THROUGHOUT FUEL SYSTEM: THE ENGINE MALFUNCTION LIGHT TURNED ON AND THE CAR IMMEDIATELY STALLED, A VERY DANGEROUS SITUATION HAD I BEEN SURROUNDED BY OTHER VEHICLES. I PULLED OFF THE ROAD AND RE-STARTED...DROVE APPROXIMATELY 1,000 METERS AND THE CAR FAILED AGAIN. WOULD NOT RE-START. TOWED TO DEALER 165 MILES AWAY....DEALER CONDUCTED FUEL ANALYSIS FOR GAS AND WATER...NO CONTAMINATION.....100% DIESEL AND CAR ALWAYS MAINTAINED. PROBLEM: HPFP FAILURE, THE PUMP DISINTEGRATED BLOWING METAL FILINGS INTO FUEL INJECTORS/LINES, CLOGGING THE FUEL SYSTEM. I CONDUCTED RESEARCH ON THIS PROBLEM. TURNS OUT BOTH NHTSA AND VW ARE AWARE OF THE PROBLEM. TDI FORUM BLOG HAS NUMEROUS RECORDS OF VW JETTA TDI HPFP FAILURE. I THINK THE CAR SHOULD BE RECALLED. CONSUMERS OF TDI VEHICLES EXPECT THE AUTO TO RANGE UP TO 300,000 MILES BEFORE ENGINE MALFUNCTIONS OCCUR OF THIS SERIOUS NATURE...THEY ALSO PURCHASE CARS FOR FUEL MILEAGE AND REDUCED EMISSIONS. VW IS REPAIRING THE AUTO AT NO COST...I'M MORE CONCERNED ABOUT SAFETY OF OTHERS...WHAT IF THIS OCCURS AT 75 MPH WITH A TRACTOR TRAILER BARRELING ON YOUR TAIL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430270October 14, 2011
FUEL SYSTEM, DIESEL
LOST POWER DRIVING ON A DIVIDED HIGHWAY. FAST CARS SLOWED TO 15 MPH BEHIND WHEN I WENT INTO LIMP MODE. WOULD NOT START AT THE STOP SIGN. JAMMED UP TRAFFIC. HIGH FUEL PRESSURE PUMP FAILURE FIXED BY DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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