Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10434970November 9, 2011
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE DID NOT HAVE THE VIBRATION DAMPER ISOLATIONS INSTALLED IN THE FUEL INJECTION LINES. THE DEALER AND THE MANUFACTURER WERE CONTACTED AND THEY ADVISED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 11V490000 (FUEL SYSTEM, DIESEL) AND DENIED ASSISTANCE WITH REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434774November 7, 2011
POWER TRAIN
AUTOMATIC TRANSMISSION WHEN COLD WILL HESITATE OR NOT CATCH AT ALL WHEN PUTTING INTO DRIVE. PUTTING THE CAR INTO 1ST, THEN MOVING IT TO DRIVE WILL USUALLY WORK. SHUDDERS WHEN COMING TO STOP AFTER HEATING UP AT TIMES. MECHANIC SAYS IT NEEDS A TRANSMISSION REBUILD AT $3000. FAILURE OF TRANSMISSION CONTROL MODULE AND CASCADING TO THE MASTER CONTROL MODULE CAUSED THE TRANSMISSION NOT TO LEAVE THE PARK POSITION, THAT TOW AND REPAIR WAS $300 ABOUT 30 DAYS AGO. THERE ARE HUNDREDS OF COMPLAINTS ON THE INTERNET ABOUT THIS TRANSMISSION FAILING REPEATEDLY, A FAULTY DESIGN. WE NEED A RECALL FROM VOLKSWAGEN TO FIX THIS DESIGN FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434780November 7, 2011
FUEL SYSTEM, DIESEL
I WAS TRAVELING ON A PA INTERSTATE WHEN A WARNING LIGHT BEGAN FLASHING ON MY DASHBOARD. I IMMEDIATELY LOST ACCELERATION IN MY VEHICLE, AND WHEN I PULLED OFF TO THE SHOULDER OF THE ROAD DIESEL FUEL WAS RUNNING FROM BENEATH MY VEHICLE OFF TO THE SHOULD OF THE ROAD. I WAS UNABLE TO MAKE IT TO THE NEAREST EXIT AND HAD TO WAIT FOR ASSISTANCE FROM THE POLICE AND A TOWING COMPANY. THERE WAS NO WARNING THAT ANYTHING WAS GOING WRONG UNTIL IT HAPPENED. THE EVENTS ALL HAPPENED WITHIN 20 SECONDS OF EACH OTHER, WITH NO OTHER WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434363November 6, 2011
AIR BAGS
VEHICLE WAS ENTERED WITH A PASSENGER. AFTER IT WAS STARTED, AN ALERT WAS HEARD ALONG WITH A DASH BOARD WARNING INFORMING ME THERE WAS A PROBLEM WITH AIRBAG SYSTEM. THE A/C ALSO BECAME INOPERABLE. VW DOES NOT HAVE THE REPLACEMENT PARTS READILY AVAILABLE AND WILL HAVE THE VEHICLE FOR SOME TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434182November 4, 2011
POWER TRAIN
WHEN ACCELERATING FROM A QUICK STOP THE CAR SOMETIMES EXPERIENCES A DELAYED RESPONSE. THE CAR WILL BEGIN TO ACCELERATE AT A CRAWL (AS IF I ONLY LET OFF THE BRAKE) EVEN THOUGH THE PEDAL IS PUSHED TO APPROXIMATELY 20% THEN WILL SUDDENLY ACCELERATE AS IF I PUSHED THE PEDAL TO 80% SOMETIMES CAUSING THE TIRES TO SLIP. THIS UNEXPECTED/UNDESIRED RESPONSE MAKES THE CAR APPEAR TO OTHER DRIVERS AS IF IT IS NOT PROCEEDING THROUGH THE INTERSECTION WHICH LEADS THEM TO START TO PROCEED AND THEN IT QUICKLY ACCELERATES. TO TRY AND PREVENT THIS I AM FORCED TO PUSH THE ACCELERATOR PEDAL TO 20% OR SO AND THEN QUICKLY REDUCE IT TO 5%. ADDITIONALLY WHEN SLIGHTLY LETTING OFF THE ACCELERATOR (LESS THAN A 5% CHANGE IN ACCELERATOR POSITION) WHILE DRIVING AT HIGHWAY SPEEDS THE CAR WILL SUDDENLY LOSE POWER AS IF IT WAS SHIFTED INTO NEUTRAL THEN WILL RESUME NORMAL OPERATION. THIS REDUCTION IN POWER LAST FOR LESS THAN A SECOND AND AS THE CAR IS WELL INTO ITS TOP GEAR AND IS NOT ASKED TO QUICKLY ACCELERATE DOES NOT MAKE SENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434226November 4, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE BRAKE LIGHT WOULD CONSISTENTLY STAY ON EVEN WHEN THE IGNITION WAS TURNED OFF, CAUSING THE BATTERY TO DRAIN. THE DEALER AND MANUFACTURER WERE NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 104, 000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434489November 3, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
2002 VOLKSWAGEN JETTA. CONSUMER WRITES TO EXPRESS DISCONTENT REGARDING REPAIRS AT LOCAL DEALER *TGW THE CONSUMER STATED THREE DAYS AFTER RETRIEVING THE VEHICLE FROM THE DEALER, FOR MAINTENANCE WORK, THE VEHICLE BROKE DOWN ON THE HIGHWAY. THE PROBLEM WAS DETERMINED TO BE THE ALTERNATOR. *JB THE CONSUMER STATED HE WAS INVOLVED IN A HIT-AND RUN ACCIDENT IN WHICH THE REAR END IMPACT CAUSED DAMAGE TO THE TRANSMISSION. THE CONSUMER STATED EVEN THOUGH THE VEHICLE WAS REPAIRED, HE CONTINUED TO EXPERIENCE PROBLEMS WITH THE TRANSMISSION. UPDATED 12/08/11
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10434166November 3, 2011
POWER TRAIN
2005 .5 MODEL YEAR VOLKSWAGEN JETTA TDI (TURBODIESEL) WITH AUTOMATIC (DSG) TRANSMISSION. ON SEVERAL OCCASIONS WHILE DRIVING CAR, THE TRANSMISSION WILL FOR NO REASON SHIFT INTO NEUTRAL, AND ALL TRANSMISSION INDICATOR LIGHTS 'PRNDS' WILL FLASH SIMULTANEOUSLY. SO FAR, IF ENGINE IS SHUT OFF AND THEN RESTARTED, THE TRANSMISSION WILL AGAIN FUNCTION NORMALLY. I BELIEVE THIS HAS HAPPENED 4 OR 5 TIMES NOW. ON ONE OCCASION, THE CAR WAS IN AN INTERSECTION WHEN IT BECAME IMMOVABLE WHICH PRESENTS A SAFETY HAZARD.I CAN SEE THAT THERE IS A MASSIVE AMOUNT OF INFO ON MANY VW INTERNET SITES ABOUT THIS ISSUE, IN FACT IF YOU SIMPLY GOOGLE 'VW DSG FLASHING PRNDS' OR 'VW DSG TRANSMISSION PROBLEMS' ANYONE CAN FIND IT. IT IS A COMMON PROBLEM. I SEE THAT HHTSA HAS BEGUN AN INVESTIGATION BASED ON THIS FOR 2007 THRU 2009 MODEL YEARS, OBVIOUSLY A PROBLEM ON 2005/2006 VW WITH DSG TRANSMISSION AS WELL. VW HAS INITIATED A NEW CUSTOMER SERVICE PROGRAM TO ADDRESS CUSTOMER CONCERNS RELATED TO CERTAIN DSG EQUIPPED MODELS BUT APPARENTLY MINE (AND MANY OTHERS) ARE NOT COVERED THEY SAY BY THIS PROGRAM- NEVERTHELESS A SAFETY ISSUE EXISTS WITH 2005 AND 2006 DSG EQUIPPED VW'S. I CALLED VW CUSTOMER SERVICE (NATIONAL) TODAY 11/3/11 AND REP SAID "I AM NOT AWARE OF THIS ISSUE' FOR THIS YEAR- SO THEY ARE EITHER LYING OR INCREDIBLY UNDERINFORMED. I HAD THE CAR TO VW DEALER FOR DIAGNOSIS, AND THEY STATED THAT A DIAGNOSTIC TEST SHOWED A MALFUNCTION IN A PART THAT CONTROLS TRANSMISSION OPERATION AND WAS CAUSING THE TRANSMISSION TO SHIFT INTO NEUTRAL BY ITSELF. THEIR RECOMMENDATION, "SPEND $2000 TO REPLACE THE PART, OR JUST GET A NEW TRANSMISSION = $4000. SINCE THERE IS OBVIOUSLY A SAFETY RELATED DESIGN FLAW THAT ALLOWS THE TRANSMISSION TO SHIFT ITSELF INTO NEUTRAL- I FEEL THE NHTSA SHOULD EXPAND THE INVESTIGATION TO INCLUDE ALL YEARS OF VW DSG TRANSMISSION EQUIPPED VEHICLES SOLD IN THE USA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433969November 2, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA SPORTWAGEN TDI. THE CONTACT STATED THAT WHILE GOING UPHILL, THE VEHICLE STALLED WITHOUT WARNING, FOLLOWED BY THE BATTERY LIGHT ILLUMINATING ON THE INSTRUMENT PANEL. THE DEALER WAS NOTIFIED, BUT WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433959November 2, 2011
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE HIGH PRESSURE FUEL PUMP WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 12/16/11*LJ UPDATED 01/20/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434593November 2, 2011
UNKNOWN OR OTHER
WE HAD JUST ARRIVED TO OUR NEPHEW'S POP WARNER FOOTBALL GAME. WHEN WE GOT OUT OF THE VEHICLE WE TOLD OUR 8 YEAR OLD SON TO STAND BY THE CAR WHILE WE PULLED OUT OUR OTHER SON'S STROLLER OUR OF THE TRUCK. OUR 8 YEAR OLD LEANED AGAINST THE DRIVER SIDE REAR END WHEN SUDDENLY WE HEARD HIM SCREECH IN PAIN. WE ASKED WHAT HAD HAPPENED HE SAID THAT HE FELT SOMETHING HOT HIT HIS LEG. WHEN WE LOOKED WE NOTICED THAT HE HAD BURNED HIS RIGHT CALF AND IT WAS BECAUSE THE EXHAUST PIPES STUCK OUT TOO FAR. WE TRIED TO TREAT THE BURN OURSELF WITH BURN OINTMENT BUT IT WAS NOT ENOUGH. THE NEXT DAY WE TOOK HIM TO THE EMERGENCY ROOM TO HAVE A DOCTOR LOOK AT IT AND SHE SAID THAT HE HAD 3RD DEGREE BURNS AND THAT IT WAS INFECTED.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10434024November 2, 2011
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
HIGH PRESSURE FUEL PUMP FAILURE IN TDI DIESEL CAUSING CATASTROPHIC DAMAGE TO MAJOR ENGINE COMPONENTS INCLUDING COMMON RAIL, INJECTORS , FUEL TANK ETC... APPEARS TO BE MANUFACTURERS DEFECT. MERELY REPLACING WILL NOT SOLVE PROBLEM WITHOUT ASSURANCE THAT NEW DESIGN HAS BEEN DEVELOPED AND UTILIZED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433781November 1, 2011
ELECTRICAL SYSTEM:HORN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN WOULD ACTIVATE AT ANY TIME INDEPENDENTLY AND COULD NOT BE SHUT OFF. THE DEALER WAS CONTACTED AND THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 11V196000 (ELECTRICAL SYSTEM: FUSES AND CIRCUIT BREAKERS), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO SPEAK WITH THE DEALER. THERE WERE NO FURTHER REPAIRS. THE FAILURE MILEAGE WAS 800 AND THE CURRENT MILEAGE WAS 11,000. THE VIN WAS UNAVAILABLE. UPDATED 12/02/11*LJ UPDATED 06/13/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433707October 31, 2011
FUEL SYSTEM, DIESEL
WHILE DRIVING THROUGH A BUSY DOWNTOWN, OUR CAR SUDDENLY LOST POWER AND WOULD NOT RESTART. IT WAS TOWED TO THE NEAREST VW DEALERSHIP. THE NEXT DAY, WE WERE TOLD THAT THE PROBLEM WAS RELATED TO A FAILURE OF THE HIGH PRESSURE FUEL PUMP. THE SERVICE MANAGER SAID THE FUEL PUMP HAD "COME APART" AND SENT METAL SHARDS THROUGHOUT THE ENTIRE FUEL SYSTEM. WHEN ASKED WHY THIS WOULD HAPPEN HE STATED THAT "IT WASN'T THE KIND OF THING THAT YOU COULD HAVE DONE ANYTHING TO AVOID OR PREVENT". AT THE TIME, WE WERE NOT AWARE OF THE FEDERAL INVESTIGATION AND DID NOT ASK ANY FURTHER QUESTIONS. THE CAR WAS AT THE DEALERSHIP FOR 5 BUSINESS DAYS AND MOST OF THE FUEL SYSTEM HAD TO BE REPLACED (FILTERS, PIPES, HOSES, PUMP, FUEL DISTRIBUTOR, ETC.). WHEN WE TRIED TO GET MORE INFORMATION FROM A CORPORATE CUSTOMER SERVICE REPRESENTATIVE LATER IN THE WEEK (AFTER WE LEARNED OF THE INVESTIGATION), HE DENIED ANY PROBLEMS WITH THE FUEL PUMP BUT DID SAY THAT OUR FAILURE APPEARED NOT TO BE CAUSED BY CONTAMINATED DIESEL. HE REFUSED TO COMMENT FURTHER ON THE SITUATION AND WOULD NOT TELL US WHETHER OR NOT THE PUMP HAD BEEN REDESIGNED SINCE OUR VEHICLE WAS MADE. WHEN WE PICKED UP OUR CAR THE SERVICE MANAGER WAS ALSO "UNSURE" WHETHER OR NOT THE PUMP HAD BEEN REDESIGNED. NEEDLESS TO SAY, WE ARE STILL VERY CONCERNED ABOUT THE SAFETY OF OUR CAR AND WE?RE THINKING ABOUT TRADING IT IN. IT WAS A VERY FRIGHTENING AND FRUSTRATING EXPERIENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433740October 31, 2011
POWER TRAIN
VEHICLE LOSES MOTIVE FORCE, SHIFTS INTO NEUTRAL WHILE IN MOTION. SHIFT INDICATOR LIGHTS ON DASH FLASH AND GREEN "APPLY BRAKE" ICON LIGHTS UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433619October 30, 2011
FUEL SYSTEM, DIESEL
SINCE THE INTRODUCTION OF LOW SULFUR DIESEL MY INJECTION PUMP HAS DEVELOPED A LEAK ! POSSIBLE FIRE DANGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433519October 29, 2011
ENGINE AND ENGINE COOLING
WHILE SLOWING DOWN FOR A TRAFFIC LIGHT ON A BUSY AVENUE THE CAR STALLED AND SHUT DOWN THE ENGINE LIGHT WAS RECENTLY ON AND I TOOK THIS CAR TO BE CHECKED BY DEALER NO PROBLEMS WERE SEEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433548October 29, 2011
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING:ENGINE:DIESEL
AS MY WIFE WAS DRIVING TOWARDS A STOP SIGN AT A RELATIVELY SLOW SPEED, THE VEHICLE CHECK ENGINE LIGHT CAME ON AND THEN THE CAR DIED. AS SHE STARTED TO ROLL BACKWARDS, SHE STOPPED THE CAR AND WAITED FOR THE OTHER TRAFFIC TO CLEAR. SHE WAS ABLE TO RESTART THE CAR AND DRIVE IT HOME AS SHE WAS LESS THAN A MILE AWAY. AFTER I RETURNED HOME, I STARTED THE CAR AND NOTICED THE CHECK ENGINE LIGHT. AT THAT POINT THE CAR SEEMED FINE. I WENT TO AUTOZONE TO SEE IF THEY COULD DOWNLOAD THE ERROR CODES THAT MIGHT PROVIDE SOME INSIGHT INTO WHAT COMPONENT WAS CAUSING THE PROBLEM. THEY COULD NOT DO THAT ACCORDING TO CA LAW. I PURCHASED A OBDII CODE READER AND DISCOVERED CODE P0191 AND P0087, BOTH RELATING TO THE FUEL SYSTEM. P0191 INDICATED THE FUEL RAIL PRESSURE SENSOR A CIRCUIT RANGE / PERFORMANCE. THE P0087 INDICATED THE FUEL RAIL / SYSTEM PRESSURE TOO LOW. WHILE RESEARCHING THESE CODES ON THE INTERNET I DISCOVERED A HUGE AMOUNT OF INFORMATION RELATING TO THIS ISSUE. I AM THANKFUL MY WIFE WAS NOT IN A HUGE AMOUNT OF TRAFFIC AS SHE COULD HAVE BEEN IN AN ACCIDENT AS A RESULT OF THE CAR SHUTTING DOWN WITHOUT WARNING. THIS HAS BEEN GOING ON WITH THE TDI DIESEL ENGINE SINCE 2009. WHY HAS THERE BEEN NO RECALL TO FIX WHAT I BELIEVE IS A DEFECTIVE OR INFERIOR FUEL PUMP. IN THE MANY WORK ORDERS I HAVE READ VW IN MANY CASES BLAMED BAD FUEL (GAS IN THE DIESEL TANK) AS THE PROBLEM. I HAVE WRITTEN DOCUMENTATION FOR EVERY GALLON OF FUEL THAT HAS BEEN PUT IN THIS CAR SINCE IT WAS NEW. THE CAR HAS HAD ALL SCHEDULED MAINTENANCE COMPLETED SINCE THE CAR WAS NEW. IF THIS IS A KNOWN PROBLEM WHY WASN'T A RECALL ISSUED LIKE THEY DID WITH THE DSG TRANSMISSION. IS THIS DENIAL ON VW'S PART SO THEY DON'T GET A BUNCH OF BAD PRESS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433474October 28, 2011
FUEL SYSTEM, GASOLINE
HIGH PRESSURE FUEL PUMP FAILED DURING ROUTINE DRIVING IN A RESIDENTIAL AREA. CAR WAS ABLE TO COST TO A SAFE LOCATION AWAY FROM TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432978October 27, 2011
FUEL SYSTEM, DIESEL
NOTE: TDI (DIESEL) ENGINE, HIGH-PRESSURE FUEL PUMP (HPFP) FAILURE. DRIVER WAS DRIVING 75 MPH ON THE INTERSTATE WHEN THE ENGINE MALFUNCTION (FLASHING COIL) LIGHT ILLUMINATED AND THE CAR STALLED. CAR COASTED TO A STOP, BUT WOULD NOT RESTART. CALLED MANUFACTURER ROADSIDE ASSISTANCE AND THEY PROMPTLY SENT A FLATBED TOW TRUCK TO TRANSPORT VEHICLE TO DEALERSHIP. THE DEALERSHIP DETERMINED THERE WAS METAL DEBRIS IN DIESEL FUEL FILTER AND IN HIGH-PRESSURE FUEL PUMP (HPFP) AND THAT THE HPFP HAD FAILED DESTRUCTIVELY DISTRIBUTING METAL DEBRIS THROUGHOUT THE FUEL SYSTEM. ENTIRE FUEL SYSTEM (TANK TO INJECTORS) WAS REPLACED UNDER WARRANTY BY MANUFACTURER. UPDATED 11/07/11 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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