Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10437653November 29, 2011
FUEL SYSTEM, DIESEL, FUEL SYSTEM, GASOLINE
CAR ENGINE DIED ON THE HIGHWAY. COASTED TO SIDE OF ROAD. HIGH PRESSURE FUEL PUMP FAILURE. ENTIRE FUEL SYSTEM BEING REPLACED. METAL SHAVINGS THROUGHOUT FUEL SYSTEM. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437736November 29, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
MY CAR CAUGHT FIRE TODAY.CAR WAS PARKED WHILE I WAS AT THE DOCTORS, GIRL CAME INTO THE OFFICE ASKED IF ANYONE HAD A WHITE CAR AND THAT IT WAS ON FIRE. WE CALLED 911. THE FIRE DEPARTMENT PUT OUT THE FIRE. YESTERDAY I RECEIVED A RECALL NOTICE AND I CALLED THE DEALERSHIP TODAY TO SET UP A DATE TO GET IT FIXED. I ASKED IF IT WAS SAFE TO DRIVE. I GUESS IT WASN'T. THE FIRE DEPT. THINKS IT MIGHT BE ELECTRICAL BUT THE RECALL WAS FOR FUEL INJECTORS. THE DEALERSHIP SENT OUT A FLATBED TO TOW THE CAR BACK TO THERE GARAGE. NOT SURE HOW IT WILL TURN OUT. *KB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10437307November 26, 2011
FUEL SYSTEM, DIESEL
REFERENCE: NHTSA ACTION NUMBER: EA11003 - PLEASE ADD US TO ONGOING INVESTIGATION OUR 2011 VOLKSWAGEN JETTA SPORTWAGEN TDI ONLY 4 MONTHS OLD WITH 3500 MILES - FAILED ON THE HIGHWAY WHILE TRYING TO ACCELERATE AROUND A DANGEROUS SITUATION. THE A BLINKING GLOW PLUG LIGHT CAME ON AND THE CAR WENT INTO LIMP MODE (NO POWER) ON THE HIGHWAY AT HIGH SPEEDS. (FWIW - A BABY + PREGNANT WIFE DRIVING). ABLE TO REPRODUCE AFTERWARDS - PRESSING A HARD THROTTLE/ACCELERATING WOULD DISABLE THE VEHICLE INTO LIMP MODE. REPORT CAME BACK THE ENTIRE FUEL SYSTEM - HPFP NEEDED TO BE REPLACED. A BRAND NEW VEHICLE SHOULD NOT HAVE A FAILURE LIKE THIS FROM JUST FILLING UP THE TANK THE PREVIOUS DAY. WE HAVE KEPT ALL RECEIPTS, LOGGED MILES AND HAD THE STATE DEPT SHUT DOWN THE STATION AND PULL A FULL LAB REPORT ON THE FUEL. EVERYTHING CHECK OUT OK BY THE STATE STANDARDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437253November 25, 2011
SEATS, ELECTRICAL SYSTEM
MY DRIVERS SIDE SEAT HEATER DOESN'T RECOGNIZE THE SETTING OF 0-5. IT'S EITHER ON, OR OFF. MEANING, 0-4 THE SEAT HEATER DOESN'T HEAT THE SEAT. BUT WHEN I TURN IT TO 5 ON THE SETTING WITHIN 10 MINUTES THE SEAT GETS SO HOT IT BURNS MY LEGS THROUGH CLOTHING. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10437263November 25, 2011
FUEL SYSTEM, DIESEL
VEHICLE DEVELOPED A FUEL LEAK AS A RESULT OF FUEL RAIL FAILURE OF THE PARTS RECALLED PER VOLKSWAGEN RECALL CAMPAIGN NUMBER IS 23J9/V5 & 23J8/K5. DEALER PERFORMED RECALL REPLACING NUMBER 2 FUEL LINE, BUT REMAINING OEM PARTS OF THE FUEL RAIL SYSTEM NOW EXHIBIT SUBSTANTIAL CORROSION, INCLUDING VISIBLE RUST AND PITTING. RECALL NOTICE NOT YET RECEIVED AS OFF 56 DAYS AFTER RECALL WAS ANNOUNCED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436833November 23, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, HE DEPRESSED THE BRAKE PEDAL TO THE FLOOR, BUT THE VEHICLE FAILED TO STOP PROPERLY. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 600 AND THE CURRENT MILEAGE WAS 1500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436842November 23, 2011
FUEL SYSTEM, GASOLINE
MY WIFE WAS DRIVING OUR 2012 JETTA TDI AND IT WENT INTO LIMP MODE ON THE HIGHWAY, LOSING NEARLY ALL POWER. WE TOOK IT TO THE DEALER AND THE PROBLEM HAD GONE AWAY. IT OCCURRED AGAIN THE NEXT DAY AND WE TOOK IT IN AGAIN. THEY ENDED UP REPLACING THE HIGH PRESSURE FUEL PUMP. MY FUEL PUMP DID NOT FAIL CATASTROPHICALLY AS OTHERS HAVE, BUT IT STILL FAILED. THIS IS A SYSTEMIC ISSUE WITH COMMON RAIL VW DIESELS AND IS SOMETHING THAT I FEEL SHOULD BE INVESTIGATED FURTHER AND A RECALL SHOULD BE ISSUED. I WAS LUCKY THAT MY PARTICULAR PUMP DID NOT FAIL CATASTROPHICALLY AND JUST SUPPLIED LOW FUEL PRESSURE AND THAT I'M STILL UNDER WARRANTY, BUT COMPLETE LOSS OF POWER AT HIGHWAY SPEEDS SEEMS TO BE A SAFETY CONCERN AND VW SHOULD DEFINITELY ISSUE A RECALL FOR THIS PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436860November 23, 2011
FUEL SYSTEM, DIESEL
I WAS EXITING THE FREEWAY WHEN MY CAR LOST POWER..THE GLOW PLUG LIGHT STARTED FLASHING AND THE SERVICE ENGINE NOW LIGHT CAME ON...CAR RAN FOR MAYBE ANOTHER 2 MINS AT THE FREEWAY EXIT LIGHT THEN DIED AS I MADE MY WAY TO THE OTHER SIDE OF THE ROAD...I OPENED THE FUEL FILTER CANISTER BEFORE I TOWED IT TO VW..I FOUND THE FUEL FILTER TO BE FULL OF METAL SHAVINGS..NO RUST OR CLOUDY FUEL...JUST METAL SHAVINGS VW DEALER CLAIMED THE HIGH PRESSURE FUEL PUMP FAILED AND CONTAMINATED THE ENTIRE FUEL SYSTEM. THIS IS A MAJOR DESIGN FLAW!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436643November 21, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
THE AUTOMATIC TRANSMISSION-WHEN SHIFTED INTO D-LAGS FOR A FEW SECONDS AND THEN THE CAR LUNGES FORWARD-TRANSMISSION SHIFTS IN AN ODD MANNER-CAR ONLY HAS 43000 MILES ON IT-ORIGINAL MILES-. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436668November 21, 2011
ENGINE AND ENGINE COOLING
DRIVING MY DAUGHTER HOME FROM SCHOOL, HOT COOLANT STARTED SPEWING INTO WHERE HER FEET REST ON THE PASSENGER SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436669November 21, 2011
POWER TRAIN
DSG TRANSMISSION STUTTERS (JERKS) FROM A STOP OR TO A STOP. IT ALSO OCCURS LESS NOTICEABLY AT HIGHWAY SPEEDS. THE LURCHES FROM A STOP FEELS LIKE IT IS GOING TO LEAVE THE CAR DEAD IN THE MIDDLE OF THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436508November 20, 2011
AIR BAGS
BELIEVE IT IS THE AIRBAG SENSOR THAT IS MALFUNCTIONING. HAVE HAD IT RESET ABOUT FIVE TIMES AND WITHIN A FIVE TO SIX WEEKS, THE AIRBAG LIGHT GOES ON AGAIN. THIS IS NOT THE FIRST TIME THE VW HAS HAD ISSUES WITH ELECTRICAL COMPONENTS. OF COURSE, THE WARRANTY IS OVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436448November 19, 2011
VEHICLE SPEED CONTROL, POWER TRAIN
WHILE DRIVING THE CAR AT 35MPH THE TACHOMETER WILL INCREASE AND DECEASE AT 2000RPM'S AND CAR WILL SLIGHTLY INCREASE AND THEN DECREASE IN SPEED. THERE IS A JERKING BETWEEN 3RD AND 4TH GEAR. ALSO THERE IS A SLIGHT DELAY OF MOVEMENT FROM PARK TO REVERSE. BOTH ARE SAFETY HAZARDS WHILE ON STREETS WITH TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436211November 17, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE CLUTCH CONNECTOR WAS FRACTURED. THE VEHICLE WAS TAKEN TO A DEALER AND THEY ADVISED HIM THAT HE NEEDED TO REPLACE THE CLUTCH PLUNGER. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED APPROXIMATELY ONE AND A HALF YEARS LATER. THE CONTACT STATED THAT THE PLUNGER WAS DANGLING FROM THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER BUT THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436027November 16, 2011
ENGINE AND ENGINE COOLING
AS EMPHASIS BY OTHER OWNERS OF THIS CAR (HTTP://FORUMS.VWVORTEX.COM/SHOWTHREAD.PHP?5457990-CLASS-ACTION-AGAINST-VW-FOR-TIMING-CHAIN-PROBLEM), VOLKSWAGEN DESIGNED A FLAWED SYSTEM WHICH ALLOWS THE TIMING CHAIN TO FAIL PRE-MATURELY. IN FACT, DUE TO THE DESIGN OF THIS MOTOR, A TIMING CHAIN FAILURE WILL DIRECTLY AND IMMEDIATELY LEAD TO OTHER CATASTROPHIC ISSUES SUCH AS A BENT VALVE IN MY SITUATION. UPON REPLACEMENT OF THE MOTOR, I HAD THE EXACT SAME ISSUE HAPPEN LESS THAN 1 MONTH LATER (11/16/11). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435445November 14, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 65 MPH THE ENGINE STALLED WITHOUT WARNING. THE LIGHTS ON THE INSTRUMENTAL PANEL ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC TEST THAT LOCATED THE FAILURE IN THE FUEL SYSTEM. THE VEHICLE WAS REPAIRED. THE DEALER REPLACED THE FUEL LINES, PUMP, AND THE FUEL TANK. THE CONTACT STATED THE ENTIRE FUEL SYSTEM WAS REPLACED. THE FAILURE AND CURRENT MILEAGE WAS 14,299.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435503November 14, 2011
UNKNOWN OR OTHER, STRUCTURE:BODY
THE CAR INTERIOR HAS A CRAYON SMELL MOST NOTICEABLE ON HOT DAYS. I AM CONCERNED THAT I AM BREATHING IN POSSIBLY TOXIC FUMES FROM THE EVAPORATION OF CHEMICALS THAT WERE USED WHEN THE CAR WAS BUILT. AFTER TYPING INTO GOOGLE ONLY THE 2 WORDS "CRAYON SMELL" I GET MANY MANY HITS FOR VW CARS THAT HAVE THE EXACT SAME SMELL AS MINE, SO THIS IS A PROBLEM THAT AFFECTS A LARGE GROUP OF VW VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435354November 12, 2011
FUEL SYSTEM, DIESEL
NOTICED DIESEL LEAKAGE AROUND THE SECOND VALVE OF MY TDI ENGINE. NONE OF THE OTHER VALVES ON THE 4 CYLINDER ENGINE DEMONSTRATED LEAKAGE. NO CRACKING OF THE FUEL LINES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435310November 11, 2011
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE, POWER TRAIN
2010 VW JETTA TDI WITH ROUGHLY 35,650 MILES. WHILE DRIVING UP THE ON-RAMP TO ENTER THE INTERSTATE, GLOW PLUG DASH LIGHT CAME ON AND WARNED TO "CHECK ENGINE NOW." WITHIN 20 SECONDS, THE CAR LOST ALL POWER, AND LUCKILY I WAS ABLE TO COAST OVER TO THE SHOULDER OF THE INTERSTATE (WITH DRIVERS FLYING BY AT 65+MPH AT 9:45PM). VEHICLE WOULD NOT RESTART AND HAD TO BE TOWED TO THE VW DEALERSHIP. SERVICE REP CLAIMED "FUEL CONTAMINATION," WITH METAL SHARDS ALL THROUGHOUT THE FUEL SYSTEM. ENTIRE FUEL SYSTEM HAS TO BE REPLACED ($10,000 REPAIR) WITH EQUIVALENT, NEW PARTS. ACCORDING TO VW SERVICE TECHNICIANS, THE PARTS HAVE NOT BEEN UPDATED DESPITE VW'S KNOWLEDGE OF THIS PROBLEM. AS A RESULT, "FUEL CONTAMINATION" COULD HAPPEN AGAIN, AND THE CAR COULD SHUT OFF WHILE DRIVING AT ANY TIME WITHOUT NOTICE. THIS IS A VERY SERIOUS SAFETY CONCERN. LUCKILY, BECAUSE I WAS DRIVING AT NIGHT, THERE WAS NOT A LOT OF CONGESTION ON THE ROAD. HAD THIS HAPPENED DURING RUSH HOUR, THERE VERY LIKELY WOULD HAVE BEEN A SEVERE ACCIDENT. VW CLAIMS THE PROBLEM IS A RESULT OF THE POOR QUALITY OF AMERICAN DIESEL FUEL SUPPLY, SAYING THE TDIS ARE DESIGNED IN GERMANY TO RUN ON 100% DIESEL THAT'S FOUND IN EUROPE. IF THIS IS THE CASE, WHY ARE THEY SELLING GERMAN DESIGNED CARS IN THE UNITED STATES THAT DOESN'T HAVE FUEL SUPPLIES THAT ARE 100% DIESEL? VOLKSWAGEN NEEDS TO ISSUE A RECALL OF THE 2009/2010 JETTA TDI. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435227November 10, 2011
FUEL SYSTEM, GASOLINE
BOUGHT MY JETTA TDI NEW 4 MONTHS AGO. FILLED UP WITH DIESEL ON A MONDAY MORNING AND HAD DRIVEN APPROXIMATELY 70 MILES BEFORE I HAD THIS PROBLEM. WAS DRIVING HOME TUESDAY (AT 60MPH) WHEN SUDDENLY LOST ACCELERATION AND GLOW PLUG LIGHT STARTED FLASHING. WAS ABLE TO LIMP TO A VW DEALERSHIP ABOUT 1 MILE BACK BUT CAR WOULD NOT ACCELERATE ABOVE 35MPH. THE NEXT DAY THE DEALERSHIP GAVE THE DIAGNOSIS OF WATER IN THE DIESEL AND TOLD ME "EVERYTHING THAT THE DIESEL HAD TOUCHED" WOULD HAVE TO BE REPLACED (FUEL TANK, LINES, FILTER, ETC.) .THEY SAID THE VW WARRANTY WOULD PAY FOR IT THIS ONE TIME BUT IF IT HAPPENED AGAIN I WOULD BE RESPONSIBLE FOR THE OVER $5000 COST. WHEN I ASKED HOW I COULD AVOID THIS IN THE FUTURE I WAS TOLD I JUST NEEDED TO PURCHASE MY DIESEL FROM A "REPUTABLE" PLACE. (SERIOUSLY!!! DO THEY THINK I AM BUYING "BUBBA'S HOME BREWED BIODIESEL" ON THE SIDE OF THE ROAD OR SOMETHING???) I REPORTED TO THE TEXAS DEPT OF AGRICULTURE THAT THE VW DEALERSHIP WAS CLAIMING THE DIESEL I HAD PURCHASED ON MONDAY HAD WATER IN IT. THE TDA PROMPTLY CAME OUT AND INVESTIGATED THE STATION WHERE I PURCHASE FUEL AND REPORTED TO ME THAT THEY FOUND NOTHING WRONG WITH THE DIESEL. THIS SOUNDS TO ME LIKE A MAJOR OVERSIGHT ON THE PART OF VW IF THERE IS NO WAY TO AVOID SUCH A POTENTIALLY DANGEROUS AND COSTLY PROBLEM. I TRADED A MUCH NICER AND MORE COMFORTABLE SUV FOR THIS JETTA IN AN ATTEMPT TO SAVE $$$ ON FUEL. I THINK I'VE MADE A HUGE MISTAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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