Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10785175October 21, 2015
ENGINE
CAR IS THROWING P0401 FAULT CODE FOR EGR VALVE INSUFFICIENT FLOW. DEALER STATES THE DIESEL PARTICULATE FILTER IS CRACKED. ACCORDING TO DATA, VW'S EMISSIONS SCANDAL SHOWS 40% MORE POLLUTANTS SPEWING INTO AIR. THIS IS CAUSING EXCESS EMISSION PART FAILURES. DEALER WANTS $2500+ FOR REPAIRS. ACCORDING TO VW FORUMS, THERE ARE MANY CASES OF EGR AND DPF FAILURES. CONTACTED VW AND THEY WILL NOT ASSIST. MY CAR IS DUE FOR SMOG 10/22/2015 AND IS NOT PASSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785226October 21, 2015
FUEL/PROPULSION SYSTEM
YESTEDAY, THE ENGINE SHUT DOWN AFTER I GOT OFF FREEWAY AT OFFRAMP. AS I CAME TO A STOP AT THE TRAFFIC LIGHT AND ENGINE STOPPED. HAD A FLASHING "GLOW PLUG" ICON ON DASH FOR LESS THAN A MINUTE AND LITTLE NO ACCELERATION BEFORE EXITING FREEWAY. WOULD NOT RESTART. HAD TO HAVE CAR TOWED 50 MILES TO HOME. TODAY I FIND A DTC OF P0087, FUEL PRESSURE TOO LOW. I UNSCREWED THE SCREWS HOLDING THE FUEL FILTER ASSY TOP COVER. LIFTING THE COVER, I SAW METAL PARTICLES ON TOP OF THE FUEL FILTER. THIS ALWAYS MEANS THE HI-PRESSURE FUEL PUMP HAS FAILED - FORCING METAL PARTICLES TO THE FUEL TANK, HI PRESSURE FUEL RAIL, FUEL INJECTORS, FUEL FILTER AND FUEL LINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783328October 19, 2015
AIR BAGS
THE PASSENGER SIDE AIR BAG ON MY 2001 VW JETTA DEPLOYED WHILE I WAS PARKING MY CAR AT WORK. AS I CAME TO A FULL STOP WHERE I WAS GOING TO PARK MY CAR I HEARD A LOUD BANG FROM INSIDE THE CAB OF MY JETTA. THE LOUD BANG DISTORTED MY THINKING PROCESS AS I WAS TRYING TO FIGURE OUT WHERE THE LOUD NOISE CAME FROM. AS THE SMOKE FILLED MY CAR I STILL COULD NOT FIGURE OUT WHAT JUST HAPPEN UNTIL I LOOKED AROUND INSIDE THE CAB OF MY CAR AND WITH THE SMOKE INSIDE THE CAB I WAS ABLE TO SEE A WHITE BAG STICKING OUT OF THE PASSENGER SEAT IN MY CAR, THIS IS WHEN I KNEW THAT THE AIR BAG ON THE PASSENGER SEAT HAD DEPLOYED. THERE WERE NO OTHER CARS NEAR ME, THERE WERE NO HEAVY WINDS BLOWING EARLY THAT MORNING, AND I DID NOT HIT ANY POTHOLES NOR DID I HIT ANY SIDE CURVES WHILE PARKING MY CAR AND THE AIR BAG STILL WENT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783388October 19, 2015
STEERING
PURCHASED CAR 2014, SOON AFTER I NOTICED THE KEY WAS GETTING HARDER AND HARDER TO TURN OR REMOVE. FINALLY I WAS UNABLE TO REMOVE KEY AT ALL. VW REPLACED IGNITION ASSEMBLY AUG 2014. WAS STILL ALWAYS DIFFICULT TO TURN AND REMOVE PROPERLY. MONTH LATER I CALLED FOR THEM TO TAKE NOTE. WAS TOLD IT TAKES TIME FOR IT TO "WORK ITSELF OUT". 13 MONTHS LATER, WARRANTY UP, I TOOK THE CAR BACK VOICING COMPLAINT. THEY AGREED, AND REPLACED SAME PART AGAIN IN SEPT 2015. OCT 2015 IT STILL ACTS UP. WAS TOLD BY SOMEONE IN THE SERVICE PROBLEM THAT IT IS A COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782834October 16, 2015
FUEL/PROPULSION SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE JERKED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED, AND THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE FUEL INJECTOR SYSTEM FAILED. FOUR INJECTORS, THE FUEL RINGS, THE IGNITION COIL, AND THE WIRES WERE REPLACED. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR FAILED. THE WINDSHIELD WIPER MOTOR WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. UPDATED 01/12/16*LJ; 04/19/18*JB *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782845October 16, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE STALLED AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS DRIVEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE VEHICLE NEEDED A SOFTWARE UPDATE. THE VEHICLE WAS REPAIRED; HOWEVER, THE PART THAT THE TECHNICIAN REPAIRED CAUSED OTHER MALFUNCTIONS TO THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782953October 16, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2001 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THERE WAS A STRONG ABNORMAL ODOR OF FUEL COMING FROM THE REAR INTERIOR SEAT AREA. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783012October 16, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
FOR THE PAST YEAR I HAVE TAKEN MY CAR TO VW SHOPS AND HIGHLY RATED TOP VW SHOPS IN LA . MY CAR WAS DYING IF I DIDN'T DRIVE IT EVER DAY. I HAD MY CAR IN THE SHOP FOR OVER A MONTH AND AFTER DOING ELECTRICAL CHECKS, GIVING ME AN ALTERNATOR, REPLACING COUNTLESS BATTERIES THE PROBLEM IS STILL TO THIS DAY UNSOLVED.IN THE PAST 6 MONTHS THINGS HAVE BECOME WORSE AND CAN LEAD TO AN ACCIDENT IF NOT FIXED. MY CAR HAS BEEN DECELERATING WHILE I AM DRIVING ON THE ROAD, IT HAPPENS AT ALL DIFFERENT SPEEDS AND IS RANDOM. THE CAR WILL LOCK UP SO THAT I CAN NOT MAKE IT PICK UP SPEED WHEN IT STARTS DECELERATING AND THEN OUT OF NO WHERE IT WILL WORK AGAIN BUT INSTEAD OF LETTING ME GRADUALLY INCREASE THE SPEED IT BLASTS OFF IN AN UNCONTROLLABLE MANNER. THIS IS VERY DANGEROUS AND I HAVE TRIED TO GET THIS FIXED AND DIAGNOSED BUT NO ONE NOT EVEN VW HAS ANY IDEA WHAT IS HAPPENING BECAUSE EVERY TIME I TAKE IT TO THE SHOP IT SOMEHOW DOESN'T HAPPEN. NOW IN THE PAST WEEK MY CAR IS TAKING IT TO THE NEXT LEVEL WITH THE DECELERATION AND ACCELERATION BUT ON TOP OF THAT NOW IT IS JUST DYING WHILE I AM DRIVING IT AFTER DOING THE JERKY THING. I LITERALLY WAS DRIVING ON THE HWY AND IT JERKED A COUPLE OF TIMES AND THEN THE CAR JUST DIED WHILE DRIVING AND THE BRAKES AND STEERING WHEEL LOCKED UP. I WAS ABLE TO GET TO THE SHOULDER BUT IT WAS ABSOLUTELY TERRIFYING AND I COULD HAVE BEEN KILLED! THE BATTERY LIGHT CAME ON AND I TURNED OFF THE CAR. WHEN I TRIED TO TURN IT BACK ON IT STARTED UP LIKE NOTHING HAPPENED. I THEN TRIED TO DRIVE TO SAFETY BUT IT WOULD DIE OVER AND OVER AGAIN. I JUST FOUND OUT ABOUT THIS SITE AND I DECIDED TO READ SOME REPORTS. TURNS OUT THERE ARE 100S OF OTHER CASES JUST LIKE MINE. WHY THEN DOES VW ACT LIKE THEY HAVE NO IDEA WHATS WRONG WITH MY CAR. APPARENTLY THE ONLY WAY YOU CAN GET THEM TO DO SOMETHING ABOUT IT IS TO HAVE A TRAGEDY! SOMETHING NEEDS TO BE DONE. PLEASE HELP!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783039October 16, 2015
FUEL/PROPULSION SYSTEM
FUEL LINE #2 FAILED AFTER RECALLED REPAIR ON FUEL LINE #2 WAS PERFORMED. FUEL WAS SPILLING ONTO HOT ENGINE. I THINK THE ORIGINAL RECALL WAS NHTSA CAMPAIGN ID NUMBER : 11V490000. LOOKS TO ME THAT CAUSE OF FAILURE WAS SAME AS COVERED IN RECALL-VIBRATION FATIGUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781913October 14, 2015
FUEL/PROPULSION SYSTEM
THE HIGH PRESSURE FUEL PUMP OF THE TDI DIESEL VERSION OF THIS CAR IS EASILY COMPROMISED UNDER REGULAR USE AND SENDS THE CAR INTO A DISABLED MODE WHILE DRIVING. IT IS DANGEROUS AND VERY UNCLEAR WHAT IS HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782258October 14, 2015
FUEL/PROPULSION SYSTEM
CAR WITH APPROXIMATELY 56,500 MILES. ABOUT 50 MILES AFTER FUELING WITH DIESEL FUEL FROM A SUNOCO STATION, GLOW PLUG LIGHT STARTED BLINKING, CHECK ENGINE LIGHT ON AND CAR ENTERED A "LIMP MODE". WAS ATTEMPTING TO ACCELERATE ONTO A HIGHWAY FROM AN ON RAMP. WOULD NOT ALLOW ME TO GO OVER 25 MILES PER HOUR. BROUGHT TO NEAREST VW DEALERSHIP. WAS TOLD THE HIGH PRESSURE FUEL PUMP HAD ESSENTIALLY DISINTEGRATED AND THERE ARE METAL SHARDS THROUGHOUT THE ENTIRE FUEL SYSTEM, WHICH WILL NEED TO BE REPLACED. FUEL SAMPLE SENT TO VW FOR TESTING. AWAITING TO HEAR FROM DEALER WHETHER OR NOT THIS WILL BE COVERED UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781290October 11, 2015
ELECTRICAL SYSTEM
2012 JETTA TDI. HORN INTERMITTENT AND ABOUT THE SAME TIME MY MOON ROOF STOPPED WORKING. AS A MILITARY MEMBER STATIONED NEAR SEOUL, SOUTH KOREA, I WAS IN HEAVY TRAFFIC AND SOMEONE PULLED OUT IN FRONT OF ME EVEN THOUGH I WAS A LOW SPEED I STILL HAD TO SMASH ON THE BRAKES CAUSING THE ANTI-SKID SYSTEM TO WORK. AS SOON AS THEY PULLED OUT IN FRONT OF ME I WAS PRESSING THE HORN AND NOTHING HAPPENED. I BELIEVE THIS IS A MAJOR SAFETY DEFECT WITH MANY PEOPLE HAVING ISSUES WITH FAULTY HORNS/WIRING, ESPECIALLY FOR A CAR WITH LESS THAN 50K MILES ON IT. (CONVENIENTLY OUT OF WARRANTY). I AM AWARE OF THE RECALL ON THE HORN FOR THE 2011 MODELS, OBVIOUSLY THEY DIDN'T RESOLVE THE PROBLEM WHEN BUILDING THE 2012 MODEL. IN SEOUL I FEEL THE NEED TO USE MY HORN DAILY AS THERE ARE OVER 150 ACCIDENTS A DAY JUST IN THE SEOUL AREA. THIS IS A MAJOR SAFETY ISSUE AND SHOULD BE COVERED BY VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781121October 9, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE KEY LOCKS IN THE IGNITION WHILE THE CAR IS RUNNING AND IN PARK, WILL NOT DISENGAGE TO TURN THE CAR OFF (STEERING WHEEL NOT LOCKED). I WAS UNABLE TO TURN MY CAR OFF. THIS FIRST OCCURRED WHILE I WAS PARKED IN A PARKING LOT (NO DANGER). AFTER THE DEALERSHIP FORCED THE KEY, I HAD TO PULL OVER TO THE SHOULDER ON A HIGHWAY FOR A FLAT TIRE AND WAS UNABLE TO TURN THE CAR OFF. I COULD NOT CHANGE THE TIRE SAFELY AND COULD NOT GET THE CAR TOWED AS I COULD NOT TURN THE ENGINE OFF. I HAD TO SIT AT THE SIDE OF A HIGHWAY UNTIL MY CAR STALLED FROM RUNNING OUT OF GAS, UNTIL I COULD SAFELY HAVE THE CAR TOWED. NO LOCKSMITH WAS ABLE TO CORRECT THE IGNITION LOCK, AS IT IS AN ELECTRONIC LOCK IN THE KEY HOUSING. I SEE MULTIPLE COMPLAINTS LISTED WITH NHTSA REGARDING THE SAME ISSUE WITH VW CARS, AND MANY SPECIFICALLY FOR JETTAS, AND 2012 JETTAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780847October 8, 2015
ELECTRICAL SYSTEM
WHILE DRIVING WITH APPROX. 50,000 MILES, THE RADIO POPPED AND COMPLETELY DIED. THE RADIO, ALONG WITH THE HANDS FREE PHONE CAPABILITY ARE NOW INOPERABLE. THE VEHICLE WAS TAKEN TO TWO (2) SEPARATE VOLKSWAGEN DEALERSHIPS AND EACH VERIFIED THAT THE FUSES WERE IN TACT AND IT WAS A FAULTY RADIO. THE BROKEN RADIO IS ACTUALLY STILL DRAWING POWER FROM THE BATTERY WHICH CAUSES FREQUENT DEAD BATTERIES. I HAVE ALREADY REPLACED TWO (2) BATTERIES IN THE LAST YEAR. THIS POSES A SAFETY CONCERN BECAUSE THE BATTERY COULD DIE AT ANYTIME AND LEAVE THE DRIVER STRANDED. THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THIS SAME PROBLEM WHICH WARRANTS A RECALL BEFORE ANYONE ELSE GETS HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780880October 8, 2015
ENGINE
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DPF FILTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780940October 8, 2015
ENGINE
THE ENGINE STALLED WHILE DRIVING DOWN THE HIGHWAY. THE GLOW PLUG LIGHT STARTED FLASHING AND THEN THE ENGINE STARTED LOSING POWER. THE ACCELERATION SLOWED TO A HALT AND THEN THE ENGINE JUST SHUT OFF. I COASTED TO THE SIDE OF THE ROAD AND HAD TO BE TOWED AWAY. THE VEHICLE WOULD NOT START AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780443October 7, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
RADIO IN 2010 JETTA TDI STOPPED WORKING. IT LOOKS LIKE IT HAS NO POWER BUT ALL FUSES CHECK GOOD. THERE IS MANY MANY OF THESE SAME ISSUES WITH THE DELPHI RADIOS IN THE JETTAS IN 2010. FOLLOW THIS LINK TO SEE THE MANY OWNERS THAT HAVE BEEN TURNED AWAY WITH THERE FAULTY RADIOS. THE MAIN SAFETY ISSUES IS THERE IS NO LONGER THE USE OF HANDS FREE CELL PHONE USING THE BLUETOOTH OPTION. WHEN MY RADIO FAILED I DROVE THE CAR ON A SATURDAY MORNING AND EVERYTHING WAS IN WORKING ORDER. WHEN MY WIFE GOT IN TO GO TO THE STORE 30 MIN LATER THE RADIO WAS COMPLETELY DEAD. HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T36009_DS552583
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780504October 7, 2015
AIR BAGS, SEATS
WHILE DRIVING OUR JETTA AT APPROXIMATELY 30 MPH THE DRIVERS SIDE CURTAIN AIRBAG AND SIDE SEAT AIRBAG SPONTANEOUSLY DEPLOYED. THERE WAS NO IMPACT. THERE WAS NO POTHOLE. IT WAS THE ONLY CAR ON THE ROAD. GOING STRAIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780581October 7, 2015
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN JETTA. WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING INDICATOR INTERMITTENTLY ILLUMINATED. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS STARTED OVER APPROXIMATELY A TWO WEEK PERIOD UNTIL IT WAS CONSISTENTLY ILLUMINATED EACH TIME THE VEHICLE WAS STARTED. THE CONTACT ALSO STATED THAT WHEN HE MADE A LEFT OR RIGHT TURN, THERE WAS A CLICKING SOUND THAT CAME FROM THE STEERING COLUMN. THE FAILURES RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780039October 6, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE ACCELERATING FROM A STOP, THE VEHICLE HESITATED TO ACCELERATE. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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