Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10776494September 24, 2015
FUEL/PROPULSION SYSTEM
THE CAR , 2011 VW JETTA TDI, STALLED WHILE DRIVING ON THE HIGHWAY FOR THE THIRD TIME. THIS IS THIRD REPAIR TO THE HIGH PRESSURE FUEL SYSTEM. METAL DEBRIS WERE FOUND PER DEALER. THE SECOND TIME WAS APPROX 1 1/2 YRS AGO WHILE MY WIFE WAS DRIVING ON THE FREEWAY WITH 2 KIDS. THE FIRST TIME WAS APPROX 3 YRS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776508September 24, 2015
POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHILE DRIVING, THE CAR INADVERTENTLY DISENGAGES THE DSG TRANSMISSION RESULTING IN NO POWER TRANSFER TO THE WHEELS. THE CAR ALSO DISPLAYS AN "ESP ERROR" (ELECTRONIC STABILITY PROGRAM) IN CONJUNCTION WITH THE TRANSMISSION PROBLEM. ONCE THE CAR IS SHIFTED INTO PARK AND TURNED OFF, AND THEN BACK ON, THE PROBLEM IS RESOLVED TEMPORARILY. IT HAPPENS WITHOUT WARNING AND POSES DANGER FOR THE DRIVER AND OCCUPANTS. THIS INITIALLY HAPPENED 2 MONTHS PRIOR AFTER A HEADLIGHT BURNED OUT AND THE BULB STATUS LIGHT ON THE DASH CAME ON. THE TRANSMISSION DISENGAGEMENT EVENT OCCURRED ONCE OR TWICE BEFORE THE HEADLIGHT WAS REPLACED. AFTER REPLACING THE LIGHT BULB, THE TRANSMISSION ERROR APPEARED TO RESOLVE ITSELF. TWO MONTHS LATER, THE EVENT OCCURRED FOLLOWING THE FAILURE OF A VALVE STEM WITH TPMS SENSOR ON THE TIRE. THE REPAIR SHOP DID NOT HAVE ANY TPMS SENSORS IN STOCK AND REPLACED THE STEM WITH A RUBBER ONE. THIS RESULTED IN THE TPMS STATUS LIGHT BEING ON IN THE DASH. COINCIDENTALLY, WITHIN A COUPLE DAYS OF THIS, THE DSG TRANSMISSION /ESP ERROR RE-EMERGED. THIS TIME AROUND THE ERROR OCCURRED EVERY 5 TO 10 MINUTES OF DRIVING. THIS DISENGAGEMENT HAPPENED DURING CITY AND HIGHWAY DRIVING AT VARYING SPEEDS. DISABLING ESP AND DRIVING IN MANUAL MODE DID NOT FIX THE PROBLEM. THIS LEAVES THE OCCUPANTS IN A DANGEROUS SITUATION, ESPECIALLY WHEN DRIVING THROUGH CONSTRUCTION ZONES AND OTHER AREAS WITHOUT ADEQUATE SHOULDERS ON THE ROAD. THE CAR IS UP TO DATE ON PREVENTATIVE MAINTENANCE. CAR IS AT 113,000 MILES. EXTENDED WARRANTY EXPIRED AT 109,000. NEITHER VW OF AMERICA OR WARRANTY COMPANY SAY THEY CAN ASSIST. DEALERSHIP SERVICE CANNOT SPECIFICALLY DIAGNOSE THE PROBLEM AND SUGGEST EITHER MECHATRONIC UNIT REPLACEMENT ($2,000) MIGHT SOLVE THE PROBLEM. IF NOT, COMPLETE TRANSMISSION REPLACEMENT ($5,000) IS RECOMMENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776464September 24, 2015
ENGINE
TURBO FAILED ON TDI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776468September 24, 2015
FUEL/PROPULSION SYSTEM
THIS PROBLEM IS CAUSED BY FUEL PUMP FAILURE IN VW DIESEL ENGINES. IT HAPPENS IN TWO WAYS. FUEL PUMP FAILS SENDING METAL SHARDS THROUGHOUT THE FUEL SYSTEM OR FUEL PUMP PROVIDES INADEQUATE PRESSURE AND CAR ENTERS 'LIMP MODE'. IN THE FIRST CASE THE CAR STOPS RUNNING AND ENTIRE FUEL DELIVERY SYSTEM MUST BE REPLACED. THE SECOND CASE HAPPENS UNDER LOAD (PASSING, ENTERING FREEWAY OR CLIMBING INCLINE). 'LIMP MODE' MEANS LOSS OF POWER. THE CAR MUST BE PULLED OVER, IGNITION TURNED OFF AND THEN BACK ON TO CLEAR ERROR CODE. THIS IS VERY DANGEROUS WHEN FREEWAY DRIVING. I'VE HAD BOTH CASES OF FAILURE. VW HAS OPTED NOT TO RECALL BUT RATHER DEAL CASE BY CASE. MY LAST FAILURE WAS WITH A PUMP WITH ONLY 2000 MILES ON IT. BOSCH MAKES THE PUMPS. AFTER A FEW PUMP REPLACEMENTS, VW REFUSES TO PAY. AFTER THE LAST REPLACEMENT I WAS TOLD THAT IT WOULD TAKE AN 'ACT OF GOD' TO BREAK THE NEW VERSION OF PUMP. SO I GUESS GOD BROKE IT. THERE IS MUCH DOCUMENTATION ONLINE FOR 'LIMP MODE'. A GOOD SOURCE FOR DOCUMENTING THE PROBLEM IS WWW.TDICLUB.COM (SEARCH LIMP MODE). I DON'T KNOW IF A RECALL WILL FIX THE PROBLEM SINCE THE PUMPS WILL CONTINUE TO FAIL. I DO BELIEVE THAT VW SHOULD REPLACE THE PUMPS AT THEIR OWN EXPENSE IN PERPETUITY. I ALSO BELIEVE THAT BOSCH SHOULD BE HELD ACCOUNTABLE FOR PROVIDING SUBSTANDARD PUMPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775942September 24, 2015
ENGINE
AT 60,000 MILES WE NOTICED A DECREASE IN ACCELERATION AND GAS MILEAGE IN 2010, VW JETTA TDI. THE DEALER SAID THEY FIXED THE ISSUES, BUT WE ONLY SAW A SLIGHT IMPROVEMENT IN THE VEHICLES PERFORMANCE. IN BETWEEN THE 60,000 MILES AND NOW 113,000 THE CAR HAS BEEN DIAGNOSED TO HAVE THE EGR VALVE, DPF FILTER, ALL SENSORS,. NOX AND SOX BURNERS TO BE REPLACED AT A TOTAL COST OF $10,000 DOLLARS. WHEN WE PURCHASED THE VEHICLE THE DEALERSHIP SAID THAT THE DPF FILTER WOULD ONLY COST US $1000 DOLLARS TO REPLACE, TRY $4000 JUST FOR IT. WE HAVE TAKEN VERY GOOD CARE OF THE CARE AND FEEL THAT VW HAS MISREPRESENTED THEMSELVES IN THE VAULE OF THE VEHICLE AND THE UPFRONT REPAIRS. THE RADIO, ALL DOORS ACTUATORS AND TRANS HAVE BEEN REPAIRED ON THIS CAR. IT HAS BEEN A MONEY PIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775334September 23, 2015
ENGINE
I WAS DRIVING AT FREEWAY SPEEDS AND MY CHECK ENGINE LIGHT CAME ON. I TOOK IT INTO THE DEALER ONLY TO FIND OUT THAT IT WAS THE DPF (DIESEL PARTICULATE FILTER) FAILED. THE FILTER WAS PLUGGED WITH CARBON. THE DEALER ADMITTED TO ME THAT THIS WAS A KNOWN DEFECT AND BAD ENGINEERING THAT AFFECTED MODELS 2006 - 2010. THEY TOLD ME IT FAILS EVERY 100-110K MILES AND HAS TO BE FIXED! I TOLD THEM I WOULD TAKE IT ELSEWHERE TO GET FIXED AS I WASN'T PAYING THAT KIND OF MONEY. THEY INFORMED ME NO LOCAL SHOP WOULD TOUCH IT. THAT IS NOT TRUE OTHER THAN THE LOCAL SHOP HAD TO BRING IT TO THEM FOR THE "SOFTWARE RESET". I HAVE SINCE LEARNED IT MAY AFFECT LATER MODELS BUT CANNOT CONFIRM. THE DEALER WANTED $2300 TO FIX PLUS TAX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775396September 23, 2015
FUEL/PROPULSION SYSTEM
YEAR: 2010 BUILD DATE: AUG 2009 MAKE/MODEL: JETTA SPORTWAGEN TDI TRANNY: 6M MILEAGE: (ACTUAL MILES AT TIME OF PROBLEM OR WHEN PROBLEM BEGAN) 57,500 DIESEL FUEL SOURCE: SHELL AND CHEVRON ADDITIVES: NOPE PROBLEM: TOOK MY TDI TO AN INDEPENDENT. FIRST TIME EVER (ALWAYS DEALER SERVICED). HAD A CHECK ENGINE LIGHT COME ON. CODE WAS A FUEL PRESSURE SENSOR. REPLACED. CAR WOULD NOT START. FOUND RUST IN FUEL FILTER CANISTER. FOUND RUST ON THE IN-TANK PUMP. REPLACED ALL THREE PUMPS, CANISTER, FUEL LINES '*THE INDEPENDENT TOOK IT ONE PIECE AT A TIME AS TO NOT OVERCHARGE. ULTIMATELY, REPLACING THE HPFP SOLVED THE ISSUE. IN FACT, THE FUEL PRESSURE SENSOR THEY ORIGINALLY REPLACED THEY PUT BACK IN AND IT WORKED, SO THEY RETURNED THE ONE FROM THE DEALER. DEALER: CHARLES MAUND, AUSTIN, TX STATUS: SINCE I HAD MY WORK DONE AT AN INDEPENDENT, VW OF AMERICA IS SCOFFING AT PAYMENT AS NOTED UNDER THE EXTENDED WARRANTY REPAIR BECAUSE THE FUEL WAS NOT TESTED BY SOMEONE AT VW. I STILL HAVE THE SAME TANK OF FUEL AS IT HAD WHEN IT WENT IN, BUT THEY REFUSE TO TEST IT CITING THAT I COULD HAVE PUT ANYTHING IN THERE. I HAVE RECEIPTS FOR MY LAST TANK OF DIESEL, AND MILEAGE/CURRENT TANK LEVELS TO PROVE THAT IT IS THE SAME. CAR HAS HAD ALL THE REQUIRED FACTORY WARRANTY INCLUSIONS, LIKE THE STICKERS AND THE FILLER TANK GUARD. WHAT'S MORE, AT 56,000 MILES (THREE MONTHS AGO) I HAD THE 60K MAINTENANCE DONE AT THE DEALER. DEALER SAYS THEY REPLACED THE FUEL FILTER AND THAT THE RUST IN THE CANISTER IS LIKELY BECAUSE OF ALL THE RAIN WE HAD THOSE THREE MONTHS. MY CAR IS GARAGE KEPT AND HARDLY USED, AS YOU CAN SEE FROM THE MILES, BUT THAT IS THEIR STORY. CURRENTLY ASKING TO TALK WITH SENIOR LEVEL CUSTOMER CARE. NOT FEELING GOOD ABOUT THIS, ESPECIALLY WITH EVERYTHING HAPPENING WITH DIESELGATE. OUT OF POCKET COSTS ARE $2600 TO DATE. I HAVE KEPT ALL THE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775482September 23, 2015
ENGINE, STEERING, UNKNOWN OR OTHER
ENGINE RUNS ROUGH, SPUTTERS AND STALLS RANDOMLY. WHEN STALLS, SOME LIGHTS FLASH AND STATES SERVICE NEEDED. DEALERSHIP DIDN'T FIND ANY FAULTS. IF STALLS ON HIGHWAY THIS CAN BE LIFE THREATENING. STEERING WHEEL PULLS HARD TO THE LEFT EVEN WITH CAR PROPERLY ALIGNED AND TIRES AIR PRESSURE READING ACCURATELY FULL. JUST HAD CAR SERVICED AGAIN NO FAULTS FOUND. IGNITION ISSUE WITH CAR NOT SHUTTING OFF. 20 MINUTES AFTER PARKING AND TRYING TO TURN CAR OFF WITH NO PREVAIL. HAD CAR SERVICED AND WAS GIFTED A FREE REPAIR SINCE MY 2012 JETTA HAS ONLY 22,000 MILES ON IT. IGNITION REPLACED BUT OTHER ISSUES STILL EXIST. PAID OUT OF POCKET FOR SERVICING THIS VEHICLE MULTIPLE TIMES SINCE ALL THESE ISSUES CAME ABOUT CONVIENTLY AFTER THE WARRANTY PERIOD ENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767582September 22, 2015
SUSPENSION
THE REAR TRAILING ARMS OF JETTA AND BEETLE OF VW IS A DESIGN FLAW. (NHTSA CAMPAIGN NUMBER: 14V656000) CHINA AQSIQ (GENERAL ADMINISTRATION OF QUALITY SUPERVISION, INSPECTION AND QUARANTINE OF THE PEOPLE'S REPUBLIC OF CHINA) CONDUCTED A YEARLONG SURVEY TEST, THE EXPERIMENTAL RESULTS HAVE BEEN OUT : THE REAR TRAILING ARMS OF JETTA AND BEETLE OF VW IS A DESIGN FLAW?THE RECALL OF USA?2011-2013 JETTA VEHICLES MANUFACTURED MARCH 1, 2010, TO NOVEMBER 30, 2012, AND 2012-2013 BEETLE VEHICLES MANUFACTURED MARCH 1, 2011, TO JULY 31, 2013. ?. THE MAIN CONCLUSIONS OF AQSIQ OF CHINA ARE AS FOLLOWS: 1. THE REAR TRAILING ARMS OF THE RECALL OF JETTA AND BEETLE OF VW CAUSED A DEFICIT. JUST WHEN ENCOUNTERING OBSTACLES IN REVERSING THE PROCESS, IT WILL CAUSE THE REAR TRAILING ARMS DEFORMED. 2. THE METHOD OF THE RECALL THAT INSTALLING A SHEET METAL CAN?T ELIMINATE DEFECTS. THE INSTALLATION OF A SHEET METAL ONLY ENHANCES THE RESISTANCE TO DEFORMATION OF THE REAR TRAILING ARMS, BUT WHEN THE MORPH TO A CERTAIN EXTENT, THERE IS STILL THE RISK OF BREAKAGE AND LOSS OF CONTROL OF THE VEHICLE. AFTER BREAKING, THE SHEET METAL DOES NOT NECESSARILY ALERT OF NOISE. IN THE CASE OF VEHICLES OF MORE THAN 40KM / H, WHEN THE REAR TRAILING ARMS FRACTURE, THE SHEET METAL WILL ALSO BREAK, THE VEHICLE WILL NOT BE CONTROLLED. WE FEAR FOR OUR SAFETY, AND WE NEED NHTSA?S HELP! THANK YOU! THE TECHNICAL REPORTS OF CHINA AQSIQ ABOUT THE JETTA AND BEETLE: HTTP://WWW.DPAC.GOV.CN/XWDT/GZDT/201509/T20150911_57436.HTML CHINA AQSIQ TEST VIDEOS BELOW: HTTP://WWW.DPAC.GOV.CN/VIDEO_XINSUTENG/. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766318September 21, 2015
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING AT AN UNKNOWN SPEED, THE HORN FAILED TO SOUND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM) IN 2011, BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766421September 21, 2015
SERVICE BRAKES
I WAS DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 55MPH WHEN A CONSTRUCTION VEHICLE SWERVED INTO MY LANE IN FRONT OF ME. I BRAKED QUICKLY - FIRMLY BUT NOT A FULL PANIC BRAKE - AND IMMEDIATELY FELT THE CAR LOSE TRACTION AND START TO SPIN. THERE WAS NO ABS BRAKE PEDAL FEEDBACK. THE CAR DID A PERFECT 180 AND I ENDED UP BETWEEN THE LEFT AND MIDDLE LANES, FACING THE WRONG DIRECTION. THANKFULLY I DIDN'T SPIN OFF OF THE ROAD AND THE CARS BEHIND ME WERE ABLE TO STOP IN TIME - ABOUT A FOOT FROM WHERE MY FRONT BUMPER STOPPED. I WAS EXTREMELY LUCKY AND I COULD HAVE BEEN KILLED. I REVERSED THE CAR, GOT FACING IN THE RIGHT DIRECTION AND THEN PULLED OFF INTO THE SHOULDER TO CATCH MY NERVES AND EVALUATE THE CAR. THERE WAS A BEEPING SOUND AND 'BRAKE' ILLUMINATED ON THE DASHBOARD. I TURNED THE CAR OFF, WAITED A MINUTE AND TURNED IT BACK ON. NO WARNING SOUNDS OR DASH LIGHTS SHOWED ANYTHING WAS WRONG AFTER THE RESTART. I SCHEDULED AN APPOINTMENT WITH MY LOCAL VW DEALER AND FOUND OUT MY ABS MODULE NEEDED TO BE REPLACED AT A COST OF AROUND $2300. NOT TO MENTION THE TWO REAR TIRES I NEEDED TO REPLACE FROM THE WHEELS LOCKING UP AND FLAT-SPOTTING THEM. I CALLED VW USA TO COMPLAIN AND AFTER 3 CALLS EXPLAINING THAT THIS SEEMS TO BE A RECURRING PROBLEM FROM THE NHTSA WEBSITE COMPLAINTS AREA, WAS TOLD A 25% DISCOUNT ON THE REPAIR WAS AS GOOD AS THEY COULD DO AND HAVE A NICE DAY. NO CONCERN OR COMMENTS ON THE LACK OF ANY WARNING LAMP OF ABS FAILURE BEFORE THE INCIDENT OR AFTER THE CAR WAS RESTARTED. THE FAILURE COULD HAVE OCCURRED 2 YEARS PRIOR WHILE THE CAR WAS IN WARRANTY BUT I DIDN'T KNOW UNTIL I ACTUALLY NEEDED THE ABS TO WORK AND FOUND OUT THE HARD WAY. SHAME ON VW... IT APPEARS TO BE A KNOWN SAFETY ISSUE AND THEY ARE LOOKING THE OTHER WAY TO SAVE A BUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766749September 21, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING AT 65 MPH, THE TRANSMISSION FAILED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT ALL THE GEAR INDICATOR LIGHTS WERE ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 185,291. UPDATED 11/25/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766523September 21, 2015
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
38,875 MILES - TOTAL COLLAPSE OF THE FUEL LINE DUE TO AN INTERNAL FAILURE OF THE TANK FUEL PUMP (HPFP). VW DEALER INSPECTED AND FOUND METAL IN THE FUEL SYSTEM. VW DEALER TESTED THE FUEL IN MY TANK AND IT SHOWED CLEAN DIESEL FUEL WITH NO CONTAMINANTS. VW PAID DEALER TO REPLACED FUEL SYSTEM COMPONENTS & CLEANED TANK, UNIT IN TANK & HARD LINES. ADAPTED INJECTORS,BLEED FUEL BY STEM AND TESTED. I'VE RETAINED RECORDS, COMMUNICATION, AND SAMPLE OF GAS IN TANK AT TIME OF COLLAPSE. ONE PROBLEM AFTER ANOTHER WITH VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766920September 21, 2015
ELECTRICAL SYSTEM, AIR BAGS
THE DAY I RECEIVED THE EMAIL FROM THE NHTSA FOR THE CLOCK SPRINGS FAILING ON MY MAKE AND MODEL OF VEHICLE MY AIRBAG LIGHT CAME ON. AT FIRST I DIDN'T THINK ANYTHING OF IT AND THEN I LOST MY HORN AND RADIO CONTROLS ON MY STEERING WHEEL. SINCE I HAD JUST READ THE INVESTIGATION THAT IS BEEN INITIATED I KNEW THAT IS WHAT IT WAS. IT IS THE ONLY PART THAT POWERS THE STEERING WHEEL. THE CAMPAIGN NUMBER FOR THAT IS 15V483000. IT STILL DRIVES JUST AS IT ALWAYS HAS BUT I DON'T HAVE ANY STEERING CONTROLS AND IF I WERE TO GET IN AN ACCIDENT HARD ENOUGH TO DEPLOY AIR BAGS MY DRIVERS SIDE WOULD NOT DEPLOY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765301September 19, 2015
UNKNOWN OR OTHER
THIS VEHICLE HAS CHROME TRIM ON DASHBOARD AIR CONDITIONING VENTS NEXT TO DRIVER'S AND FRONT SEAT PASSENGER'S DOORS, AND THAT CHROME TRIM PUTS CIRCULAR REFLECTIONS (OVALS OR RING IMAGES) IN THE EXTERIOR REAR VIEW MIRRORS, BOTH SIDES. WHEN DRIVER GLANCES AT THESE REAR VIEW MIRRORS THERE ARE DISTRACTING IMAGES THAT INITIALLY MUST BE CONSCIOUSLY CONSIDERED TO IGNORE AS "FALSE" THAT ANOTHER VEHICLE, OR SOMETHING, IS BEHIND THE CAR. OVER TIME THIS "PROGRAMS" THE DRIVER'S BRAIN TO DISREGARD IMAGES IN THE MIRRORS. I BELIEVE THIS IS A SAFETY ISSUE BECAUSE IT LIKELY INCREASES CHANCE THAT DRIVER WILL IGNORE POTENTIALLY DANGEROUS TAILGATERS AND THE LIKE. THE FIX WOULD BE FOR VW TO REMOVE AND REPLACE THIS PLASTIC CHROME TRIM, USING SOMETHING LIKE WITH NON-GLARE BLACK PLASTIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765105September 18, 2015
POWER TRAIN
DRIVING ON 2-LANE LEVEL ROAD, DRY WEATHER, DRY ROAD CONDITIONS, AFTER DRIVING FOR ABOUT 15 MILES, AT ABOUT 35 MPH, VEHICLE DROPPED OUT OF GEAR, APPEARED TO BE IN NEUTRAL WHILE MOVING. ABS/ESP LIGHT CAME ON DASHBOARD. PUT ON FLASHERS AND HAND SIGNALED TO VEHICLES BEHIND ME AND CAME TO A COMPLETE STOP. I SHUT OFF ENGINE AND WAS ABLE TO RESTART CAR, AND WENT A SHORT DISTANCE TO A STORE PARKING LOT, AND THE ESP LIGHT CAME BACK ON; AND THIS TIME THE GEAR SHIFT WAS LOCKED IN PARK AND FLASHING. VW DEALER HAD REPLACED ORIGINAL REAR BRAKES (PADS & ROTORS) ON 4/16/15 AT 104.734 MILES. VW CHECKED VEHICLE ON 4/28/2015 AND FOUND AN ERROR CODE 01315 IN THE ABS AND GATEWAY MODULES WHICH REPORTEDLY INDICATED INTERMITTENT NO COMMUNICATION WITH THE TCM; HOWEVER IT WAS FUNCTIONING AT THAT TIME. AND CLEARED COMPUTER AND SAID IF PROBLEM RETURNED MECHATRONIC UNIT AND TRANSMISSION WIRING WOULD NEED REPLACED. AT THIS TIME I ALSO NOTED NOISE IN BRAKES, AS IF THEY WERENT COMPLETELY RELEASING OR MAKING REAR BRAKES MAKING NOISE WHEN RELEASING BRAKE PEDAL. THE PROBLEM DID NOT REOCCUR UNTIL ABOUT 3,000 MILES LATER AND AGAIN VEHICLE DROPPED OUT OF GEAR WHILE DRIVING AGAIN ON LEVEL ROAD AT ABOUT 35 MPH. CAR IS CURRENTLY AT VW DEALER SERVICE AND MECHATRONIC UNIT AND TRANSMISSION WIRING IS BEING REPLACED. I ALSO HAVE CONSISTENTLY NOTED TO VW SINCE 4,000 MILEAGE, PERIODIC SLIPPING IN LOWER GEARS, WHICH VW SAID THEY WERE UNABLE TO DUPLICATE. ALL SERVICE MAINTENANCE COMPLETED AT SAME VW DEALER, INCLUDING ALL DSG TRANSMISSION MAINTENANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765242September 18, 2015
FUEL/PROPULSION SYSTEM
WHILE DRIVING ON THE FREEWAY, THE DIESEL COIL LIGHT STARTED FLASHING AND OUR VEHICLE LOST POWER. WE PULLED OFF OF THE ROAD, THE VEHICLE STALLED, SO WE HAD THE VEHICLE TOWED TO THE DEALERSHIP. DEALERSHIP DETERMINED IT WAS A FUEL SYSTEM FAILURE(METAL IN THE SYSTEM) AND SENT THE FUEL TO BE TESTED. TEST RESULT SAID INSUFFICIENT LUBRICANT IN FUEL, THEREFORE REPAIRS NOT COVERED UNDER EXTENDED WARRANTY. DEALERSHIP INFORMED US THAT WE NEEDED TO BE USING "TOPTIER" DIESEL. WE RESEARCHED THIS (HAVING NEVER BEEN TOLD THIS BEFORE) AND REALIZED WE HAD PURCHASED DIESEL FROM A "TOPTIER" LISTED STATION (SHELL). DEALERSHIP TOLD US TO MAKE A CLAIM WITH OUR INSURANCE COMPANY SINCE IT WAS AN "OUTSIDE INFLUENCE" THAT CAUSED THE FAILURE. INSURANCE COMPANY IS INVESTIGATING WHETHER OR NOT THIS IS A VALID CLAIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765190September 18, 2015
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR LOCK FAILED. THE CONTACT STATED THAT ALL THE OTHER DOOR LOCKS EVENTUALLY FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOCK ACTUATORS ON EACH DOOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765051September 18, 2015
AIR BAGS
ON 9/13/2015 I NOTICED AN AIR BAG LIGHT HAD ACTIVATED. THE VW DEALER TELLS ME THAT A WIRING HARNESS, PART #1K0971584 HAS BROKEN. I CAN DRIVE THE VEHICLE WITHOUT A STEERING WHEEL AIR BAGS OR GET IT FIXED, MY CHOICE. WELL THIS CAR ONLY HAS 35500 MILES ON IT. THIS HARNESS SHOULD NOT HAVE BROKEN. THE FUNNY THING IS THIS HARNESS SITS UNDER THE AIR BAG BETWEEN THE AIR BAG AND THE STEERING WHEEL. I BELIEVE VW HAS/ HAD A RECALL FOR 2010 TO 2014 JETTA MODELS FOR THE SAME THING. THERE IS SOMETHING GOING WRONG UNDER THE STEERING WHEEL AIR BAG AND VW BETTER FIND OUT WHAT THE PROBLEM IS AND REPAIR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764638September 17, 2015
UNKNOWN OR OTHER
IGNITION SWITCH: THE KEY HAS GOTTEN STUCK MULTIPLE TIMES IN THE ON POSITION IN OUR 2013 VOLKSWAGEN JETTA IGNITION.. A QUICK WEB SEARCH DEMONSTRATES MY FAMILY IS NOT ALONE IN THIS ISSUE. A CARGURU FORUM DISCUSSION (:HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T41581_DS528745) GOES ON AT LENGTH ABOUT IT. A COMPLAINTS.COM COMMENT ALSO MENTIONS THIS PROBLEM.: (HTTP://WWW.CARCOMPLAINTS.COM/VOLKSWAGEN/JETTA/2012/ACCESSORIES-INTERIOR/IGNITION_SWITCH_PROBLEMS.SHTML) A SIMPLE WEB SEARCH TURNS UP LOTS OF IGNITION SWITCH PROBLEMS IN VW'S. THIS IS A SAFETY HAZARD ESPECIALLY IF YOU CANT GET YOUR KEY TO TURN TO THE OFF POSITION, AND SOME OTHER PART FAILS LIKE THE BRAKES OR THE ACCELERATOR. I URGE THERE TO BE A RECALL. IT SEEMS TO AFFECT MULTIPLE MAKES AND MODELS. ADDITIONALLY THIS SHOULD NOT BE SOMETHING THAT COSTS A CAR OWNER 1000$ + TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta