Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10789123November 8, 2015
AIR BAGS
HAD A NOISE AND THEN LIGHT GO OFF ON MY JETTA AIR BAG LIGHT STAYS ON SOI BROUGHT THIS TO DEALER THEY TOLD ME I NEED TO GET A NEW CLOCK SPRING AND AIR BAG INSTALLED AT A COST OF ABOUT $950. THIS IS ON THE RECALL FOR THE VW S LIST OF RECALLED AIRBAGS THEY SAID MINE DOESN'T QUALIFY SAME PROBLEM BUT A FEW MONTHS DIFFERENT IN TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789000November 7, 2015
SEAT BELTS
REAR SEAT BELT HOUSINGS BROKEN, REAR SEAT CENTER LOCATION WHERE TWO HOUSINGS ARE CO-LOCATED. ONE OF THE TWO HOUSINGS DOES NOT LATCH THE BELT CLIP RENDERING THIS SEAT LOCATION USELESS AS THE OCCUPANT WILL NOT HAVE A WORKING SEAT BELT. USING A CALIPER THE HOUSING IN ONE AREA LOOKS TO MEASURE AT 40/1000 OF AN INCH THICK. LOOK AT ATTACHED PHOTOS FOR DAMAGE AND METHOD ON HOW DAMAGE OCCURS. WHEN THE SHORT SEAT IS DROPPED AND THE TWO SEAT BUCKLES ARE NOW LOCATED OVER UNDER THE LONGER SEAT BACK. THEY ARE EXPOSED TO A METAL BRACKET INSIDE THE LONGER SEAT BACK THAT IS VERY CLOSE TO THE SURFACE OF THE SEAT FABRIC. AS THE LONGER SEAT IS DROPPED THE METAL BRACKET LOCATED UNDER THE SURFACE OF THE FABRIC IN THE SEAT IN MY OPINION COMES IN CONTACT WITH THE BUCKLES AND HAS CAUSED THIS DAMAGE. THIS DAMAGE HAS EFFECTED THE SEAT BELTS FUNCTIONING CORRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788614November 5, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
AT 45 MILES PER HOUR ON A FOUR LANE STREET THE ENGINE TURNED OFF. THE CAR CONTINUED TO FUNCTION ON LITHIUM ION BATTERY WITH EPC AND BATTERY ICONS LIT, UNTIL THE CHARGE WENT TO ZERO AND ALL ELECTRICAL FUNCTIONS INCLUDING GAUGES CEASED. THE CAR WAS DEAD BUT ROLLING. I HAD A QUARTER MILE WITH NO TRAFFIC IN FRONT OF ME TO STOP, LUCKILY I DID 15 FEET BEFORE A RED LIGHT AT AN INTERSECTION. AFTER MISSING TWO LIGHTS I WAS ABLE TO RESTART AND DRIVE WITH DIMINISHED PERFORMANCE (LITTLE POWER) TO MY DEALERSHIP THAT WAS 1 MILE AWAY. THIS IS NOT HOW MY SERVICE INVOICE WAS WRITTEN UP. IN WRITING THEY PUT "STALLED AT LIGHT". I AM ATTACHING AN EMAIL FROM THE SERVICE MANAGER STATING THAT NO PROBLEMS COULD BE FOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788402November 4, 2015
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE HESITATED AND THE ENGINE STALLED. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS RELATED TO THE FUEL SYSTEM. THE VEHICLE WAS REPAIRED. THAT THE HIGH COMPRESSION FUEL PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT REFUSED TO COVER THE COSTS OF THE REPAIR. THE VIN WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. UPDATED 01/21/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787570November 2, 2015
POWER TRAIN
THE VEHICLE WOULD LOOSE POWER WHILE ACCELERATING, THIS WOULD HAPPEN RANDOMLY AT ANY TIME OR SPEED OF DRIVING WHEN THE THE RPM WOULD HIT 4000, THE CAR WOULD LOVE ALL POWER AND THEN VIOLENTLY JOLT AS THE POWER TO THE ENGINE WOULD KICK BACK IN. THE VOLKSWAGEN VEHICLE WHILE SITTING IN TRAFFIC, AT STOP SIGNS OR RED LIGHTS WOULD LOOSE POWER COMPLETELY. I HAVE TAKEN THE CAR TO TWO DIFFERENT VOLKSWAGEN DEALERSHIPS TO TRY AND GET THE ISSUE RESOLVED AND FOR THE BEST PART OF 6 MONTHS ONE OF THE DEALERSHIPS KEPT TELLING ME THE ISSUE DIDN'T EXIST PURELY BECAUSE THEY COULDN'T REPLICATE IT ENOUGH TO UNDERSTAND WHATS THE ISSUE WAS! I FEARED FOR MY LIFE SOMETIMES DRIVING IT AS IT WOULD CUT OUT AND LOOSE POWER WHILE I WAS CROSSING INTERSECTIONS OR PULLING ACROSS A BUSY FREE WAY, MANY TIMES IT HAPPENED WITH MY CHILDREN IN THE CAR! I EVENTUALLY TOOK IT TO ANOTHER DEALERSHIP WHEN IT GOT SO BAD I COULD REPLICATE IT EVERY TIME I WOULD DRIVE THE VEHICLE, THEY MANAGED TO RESOLVED THE ISSUE FOR ONLY A MONTH BEFORE IT STARTED HAPPENING AGAIN! NOT ITS STARTING TO RECREATE THE WHOLE ISSUES AND MORE OVER AND OVER AGAIN AND NOW 1 YEAR AND 2 MONTHS LATER I'M BACK TO TAKING BACK TO THE DEALERSHIP TO TRY AND RESOLVE ISSUE THEY KEEP TELLING ME THEY CANT RECREATE, THOUGH THEY HAVE FIXED IT TEMPORALLY ONCE BEFORE, SO THEY MUST HAVE IDEA ON WHAT THE ISSUE MUST BE. I HAVE GOT VOLKSWAGEN CORPORATE INVOLVED BUT I CANT HONESTLY SAY THIS IS THE WORST EXPERIENCE I'VE EVER HAD WITH CUSTOMER SERVICE AND A PRODUCT, THE PRODUCT WHICH IN THIS CASE IS A CAR CLEARLY HAS A DEFECT AND VOLKSWAGEN ARE DOING ABSOLUTELY NOTHING TO HELP ME RESOLVE THIS, I FEEL AS THOUGH VOLKSWAGEN DO NOT EVEN BELIEVE I HAVE ISSUE WITH THIS CAR, FOR TWO YEARS AN 2 MONTHS I'VE HAD A CAR THATS SPENT HALF OF ITS LIFE WITH ISSUES AND IN AND OUT THE DEALERSHIP! ALL I WISH TO HAVE IS A SAFE CAR TO DRIVE FOR MY FAMILY AND I,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787774November 2, 2015
VISIBILITY/WIPER
DEBRIS WORKS ITS WAY PAST THE SHIELD AT THE BOTTOM OF THE WINDSHIELD, CLOGS UP THE DRAIN HOLES IN THE FENDER AND OVERFLOWS INTO THE HEATER BOX. IT THAN LEAKS INTO THE CAR AND CAUSES THE WINDOWS TO FOG UP TO THE POINT WHERE YOU CAN NOT SEE OUT THE WINDOWS WHILE DRIVING. THE PROBLEM WILL OCCUR WHEN THE VEHICLE IS MOVING OR STANDING STILL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787804November 2, 2015
AIR BAGS
AIRBAG WARNING LIGHT CAME ON. DIAGNOSED BY VW AS A PROBLEM WITH THE "STEERING WHEEL CLOCK SPRING". ALTHOUGH PRESS RELEASE INCLUDED RECALL INFORMATION FOR THIS PART AND PROBLEM, ON THIS MAKE AND MODEL, VW DECLINED TO INCLUDE MY VEHICLE IN ITS RECALL. SINCE THIS VEHICLE WAS PURCHASED FOR MY 17 YEAR OLD NEW DRIVER AND SAFETY, I HAD NO CHOICE BUT TO PAY OVER $360 TO REPLACE THE DEFECTIVE AIRBAG PART. VW SAID THEY WOULD REIMBURSE ME IF THE VEHICLE DID END UP IN THE RECALL AT A LATER DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787435October 31, 2015
ENGINE
JUST BOUGHT THIS CAR FROM A DEALERSHIP 2 MONTHS AGO. WE HAVEN'T EVEN PUT 2,000 MILE ON THE CAR YET AND THE CHECK ENGINE LIGHT CAME ON. I TALKED TO MY MECHANIC AFTER I BOUGHT THE CAR AND HE TOLD ME THESE CARS ARE NOTORIOUS FOR MAF SENSOR FAILURES AND THAT IT IS NOT AN EASY FIX. IN FACT HE WON'T EVEN WORK ON THIS PROBLEM DUE TO HIS PAST EXPERIENCES WITH THIS EXACT PROBLEM. NOW I HAVE TO TAKE IT TO VW AND THEY WILL HAVE TO REPLACE TO WHOLE THROTTLE BODY AND REPROGRAM THE ECU. KINDA FUNNY HOW MY MECHANIC WARNED ME IF THIS PROBLEM AND WASN'T EVEN TIME FOR AN OIL CHANGE BEFORE THIS HAPPENED. SEEMS LIKE VW HAS AN ISSUE WITH THIS PROBLEM AND THE FACT THEY HAVEN'T DONE ANYTHING TO RECTIFY THE PROBLEM SUCH AS RECALL OR OFFER CHEAP SOLUTIONS AND CHARGE OVER 1000$ TO FIX THE PROBLEM AND HAS TO BE DONE AT VW TO RESET THE ECU TELLS ME THEY ARE DOING THIS ON PURPOSE TO MAKE AS MUCH MONEY AS POSSIBLE ON REPAIRS THAT SHOULD ONLY COST A COUPLE HUNDRED DOLLARS... COMPLETELY NOT SATISFIED WITH VW WILL NEVER BUY ONE AGAIN, WILL NEVER RECOMMEND ONE TO ANYONE IN FACT WILL CAMPAIGN TO BOYCOTT VW AT ALL COSTS!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786966October 29, 2015
UNKNOWN OR OTHER
THE HORN FAILED TWICE IN THE FIRST YEAR OF OWNERSHIP (LATE 2012) AND A THIRD TIME A LITTLE AFTER THREE YEARS. THE FIRST TIME, THE HORN SYSTEM WAS REPLACED UNDER WARRANTY WITH A PART FROM ANOTHER VEHICLE AT THE DEALERSHIP. ABOUT TWO MONTHS LATER, IT WENT OUT. THE SECOND TIME THE HORN RELAY WAS REPLACED UNDER WARRANTY USING NEW PARTS. THIS HORN FIX WORKED FOR 2013-LATE 2015. THIS THIRD TIME MOST LIKELY WILL NEED TO BE REPLACED AS WELL (AND LESS THAN A MONTH OUT OF WARRANTY). IN ALL INSTANCES, THE HORN BEGINS TO PRODUCE A MUTED/WEAK HONKING SOUND MOST NOTICEABLE WHEN LOCKING THE VEHICLE. THIS WILL HAPPEN FOR ABOUT A MONTH OR SO BEFORE IT FINALLY GOES OUT. PRESSING THE KEY (LOCKING & EMERGENCY ALERT BUTTON) OR THE CENTER OF THE STEERING WHEEL CONFIRMS THAT THE HORN IS INOPERABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787009October 29, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE IGNITION SWITCH FAILED TO TURN AND RELEASE THE KEY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN FAILED NOT ALLOWING THE KEY TO BE RELEASE AND WILL NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787113October 29, 2015
POWER TRAIN
EMISSION ISSUES, NEEDS TO REPLACE EGR FILTER ASSEMBLY AND DPF ASSEMBLY FOR A 4 YEAR OLD CAR. CHECK ENGINE LIGHT COMES AND GOES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786568October 27, 2015
ELECTRICAL SYSTEM
ANOTHER INSTANCE OF THE VW RADIO CEASING TO FUNCTION EVEN THOUGH THE FUSES ARE NOT BLOWN. RADIO WITH TOUCH PAD STOPPED WORKING, NO VOICE RECOGNITION OR CAR SPEAKER OUTPUT WHEN CONNECTED WITH THE BLUE TOOTH. NOT SURE EXACTLY HOW IT HAPPENED AS I ONLY OCCASIONALLY USE THE HANDSFREE AND HARDLY EVER USE THE RADIO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786024October 26, 2015
ELECTRICAL SYSTEM
DOOR LOCKS GOES BY ITSELF TO OPEN AND CLOSE SEVERAL TIMES DURING DRIVING AND IDLE AT STOP! SOMETIMES WON'T LOCK DRIVERS DOOR EVEN PUSHING LOCK BUTTON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786157October 26, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED FOR A FEW DAYS, THE BATTERY FAILED TO MAKE CONNECTION WHEN STARTING THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 193,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786166October 26, 2015
EXTERIOR LIGHTING
I HAVE OWNED A 2011 JETTA SINCE IT WAS RELEASED AND THIS VEHICLE HAS HAD TO HVAE THE HEADLIGHTS REPLACED MULTIPLE TIMES OVER THE LAST SEVERAL MONTHS NO MATTER WHAT SIDE OR BRAND OF BULB AND THERE IS NO INDICATION AS TO WHY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785641October 23, 2015
ENGINE, POWER TRAIN
THE TIMING CHAIN TENSION BROKE CAUSING THE CHAIN TO BREAK OFF AND BEND SEVERAL VALUES CAUSING EXTENSION DAMAGE TO THE MOTOR. MOST CARS ARE EQUIPPED WITH TIMING BELTS BUT VW WENT TO THE TIMING CHAIN IN RETURN THE TENSIONER WHICH THEY LATER REVISED IS FAULTY AND BREAKS CAUSING THE CHAIN TO DESTROY SEVERAL IMPORTANT PARTS. VW IS UNWILLING TO HELP US WITH THIS ISSUE THAT THEY KNOW IS AN ISSUE BECAUSE THEY LATER CORRECTED IN THE LATER MODELS. I CALLED CUSTOMER CARE BUT BECAUSE THE POWER TRAIN WARRANTY AT 60,000 IS EXPIRED THEY WILL DO NOTHING. THERE IS A HUGE FORUM STARTED WITH SEVERAL PEOPLE THAT HAVE HAD THIS USE AROUND 80-110,00 MILES!! I AM OUTRAGED AND HAVE TO SPEND THOUSANDS OF DOLLARS TO REPAIR ALL THE DAMAGE OR BASICALLY GET A NEW CAR. THE CAR IS WORTHLESS AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785685October 23, 2015
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 20 MPH WITH THE SEAT WARMERS ACTIVATED, THE DRIVER SIDE SEAT WARMER IMMEDIATELY OVERHEATED AND BURNED THE CONTACT. MEDICAL ATTENTION WAS NOT REQUIRED. THE FAILURE PERSISTED EVEN AT THE LOWEST SETTING. THE FAILURE RECURRED ON ONE OTHER OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10785250October 22, 2015
WHEELS, UNKNOWN OR OTHER
SIMILAR TO OTHER REPORTS HERE, EXTREME INNER SIDEWALL CRACKING; NO INDICATION FROM OUTSIDE; APPROXIMATELY 1/2 OF USABLE TREAD REMAINING. THIS AFFECTED ALL 4 TIRES AND WAS INSPECTED AT VW DEALER. HANKOOK COMMUNICATION OCCURRED WITH DETERMINATION OF TREAD SEPARATION. THIS IS AN EXTREMELY DANGEROUS SITUATION AS IT IS HIDDEN FROM EASY INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785037October 21, 2015
ELECTRICAL SYSTEM
VEHICLE HAS 38,000 MILES, WE'RE THE ORIGINAL OWNER, HORN BECAME INTERMITTENT, THEN STOPPED WORKING. WE TOOK IT TO THE VW DEALER IN BRANDON, FL. THEY SAID THERE'S A RECALL ABOUT TO BE ANNOUNCED IN NOVEMBER THAT WILL COVER THE HORN, AND THE POTENTIAL FOR AN AIRBAG EARNING LIGHT. WE'RE LEFT WITH MAJOR SAFETY HAZARD WITH NOT HAVING A HORN. THE DEALERSHIP SAID IT WOULD COST OVER $2000.00 TO FIX, THEY WON'T HAVE THE PARTS UNTIL THE RECALL IS SENT. THIS CAN'T BE RIGHT AND FEEL WE'RE BEING PUT AT RISK WHILE THEY FIGURE OUT WHAT THEY WANT TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785082October 21, 2015
UNKNOWN OR OTHER
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE MANUFACTURER'S MISREPRESENTATION OF THE EMISSION RESULTS AFFECTED THE VALUE OF HER VEHICLE. AS A RESULT, NO ONE WANTED TO BUY THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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