Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10807586November 30, 2015
ENGINE, POWER TRAIN
CAMSHAFT FAILURE DUE TO EXCESSIVE WEAR ON A VEHICLE WITH 160,000 MILES DESPITE USING VW RECOMMENDED 505.01 SPECIFICATION OIL AND REGULAR MAINTENANCE. ENGINE DEVELOPED A RATTLING NOISE AT HIGHWAY SPEED, DECREASED PERFORMANCE, EXCESSIVE BLACK SMOKE COMING OUT OF TAIL PIPE, AND $1500 REPAIR BILL. DUAL MASS TRANSMISSION FLYWHEEL FAILURE ON A VEHICLE WITH 120,000 MILES RESULTED IN RATTLING NOISE IN THE TRANSMISSION, VIBRATION OF THE WHOLE VEHICLE AND $1200 REPAIR BILL. BOTH OF THESE ISSUES ARE WIDESPREAD. MULTIPLE OWNERS OF THIS YEAR/MAKE/MODEL HAVE EXPERIENCED THESE EXACT SAME ISSUES DUE TO POOR QUALITY PARTS ORIGINALLY INSTALLED BY THE MANUFACTURER. MANUFACTURER SHOULD RECALL THE AFFECTED VEHICLES AND FIX THESE ISSUES DUE TO THEM BEING WIDESPREAD. THERE ARE NUMEROUS DISCUSSIONS ON PUBLIC FORUMS OF THESE ISSUES AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806568November 24, 2015
ENGINE
CAR SHAKES WHEN DRIVING TO THE POINT WE HAVE TO PULL OVER TURN THE CAR OFF AND RESTART IT. THE CHECK ENGINE LIGHT COMES ON AND GOES OFF AS IT PLEASES AS DOES THE EPC LIGHT. CAR WON'T ACCELERATE WHILE SHAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806642November 24, 2015
AIR BAGS, ENGINE
OIL LIGHT IS BLINKING, I WAS TOLD BY SEVERAL MECHANICS THAT JETTAS AS WELL AS VOLKSWAGENS IN GENERAL ARE KNOWN FOR HAVING TERRIBLE SLUDGE ISSUES. I TOOK THE CAR TO THE DEALERSHIP, THEY CHARGED ME OVER $150 TO DIAGNOSE MY CAR, AFTER DIAGNOSING IT THEY SAID THAT THE ENGINE NEEDS NEW OIL BEARINGS DUE TO SLUDGE ISSUES, THEY SAID THAT THE OILS PRESSURE IS FLUCTUATING AND THAT SOON MY ENGINE WILL BLOW UP, THEY SAID THAT THIS WAS NOT COVERED UNDER SIMILAR RECALLS THAT THEY'VE HAD ON OTHER MODELS OF THEIRS AND THAT TO FIX MY PROBLEM I WOULD NEED A NEW ENGINE WHICH WOULD COST ME OVER SEVEN THOUSAND DOLLARS. IT SEEMS TO ME THAT THIS IS A VERY WELL KNOWN PROBLEM FOR VW, THEY'VE KNOWN ABOUT IT FOR YEARS BUT JUST LIKE THE PROBLEM THEY'RE HAVING RIGHT NOW WITH THE SOFTWARE, THEY'VE KEPT THIS QUIET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806174November 23, 2015
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
TRANSMISSION JERKING FROM 1ST TO 2ND GEAR SET OFF GLOW PLUG/CHECK ENGINE LIGHT. TURNED OFF IGNITION. WARNING LIGHT RESET. JERKING CONTINUED IN GEAR 1ST TO 2ND AND 3RD TO 4TH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795207November 21, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I'VE HAD TO REPLACE THE LOW BEAM HEADLIGHTS 3 TIMES WITHIN 18 MONTHS AND NOW BOTH LOW BEAM HEADLIGHTS DO NOT WORK EVEN AFTER REPLACING THE BULBS. VW HAS HAD RECALLS ON OTHER VEHICLES FOR A SIMILAR PROBLEM BUT THIS MAKE AND MODEL WAS NOT INCLUDED IN PREVIOUS RECALLS. PERHAPS THE SCOPE OF THE PROBLEM IS WIDER THAN ORIGINALLY THOUGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794860November 19, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
DRIVING HOME WHEN EXITING OFF TO THE HWY MY JETTA WILL FLASH THE ABS, BRAKE AND ESC LIGHTS WHILE BEEPING. TOOK CAR TO MECHANIC IT WAS RELAYED THAT THE ABS MODULE WAS BAD. I REFUSE TO TAKE CAR TO VW DEALER BECAUSE I ALREADY HAVE ISSUES WITH THEM ABOUT THE ERC VALVE AND DIESEL FUEL PARTICULATE FILTER (ENGINE LIGHT CONSTANTLY STAYS ON) BEING 1 OF THE ISSUES VW HAS ADMITTED BEING FAULTY BUT STILL NOT DOING ANYTHING ABOUT IT. TO GET THE ABS FIXED IT'S GOING TO BE OVER $2500 AND THE HAVE THE ERC & DIESEL FUEL PARTICULATE FILTER FIXED IS OVER $3000. EACH OF THESE ITEMS ARE FAULTY AND SHOULD BE TAKEN CARE OF BY THE DEALER WITH A CENT PAID FROM MY POCKET. BOTH ARE LIFE THREATENING FAULTS THAT EVENTUALLY COULD LEAD TO MY DEATH OR DEATHS OF OTHERS. I HAVE NO CHOICE AS THIS IS MY SOLE SOURCE OF TRANSPORTATION SO I HAVE TO DRIVE IT. EVEN THOUGH VW ADMITS FAULT THEY ARE DOING NOTHING TO HELP EXCEPT FOR OFFERING "CONSOLATION" GIFTS - NONE WILL COVER COST TO FIX CAR AND GET MYSELF AND OTHERS OUT OF DANGER. VW NEEDS TO BE HELD RESPONSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794951November 19, 2015
SERVICE BRAKES, POWER TRAIN
THE BRAKES CONSTANTLY SQUEAL WHEN BRAKING. I HAVE COMPLAINED TO SOUTH COAST SANTA ANA VW 3 TIMES AND BROUGHT THE CAR IN AND THEY INSIST THERE IS NOTHING WRONG WITH THE BRAKES AND THAT IT'S JUST PART OF THE MATERIAL THEY MANUFACTURE THE BRAKES WITH. THEY CLAIM THAT THE SQUEALING IS NORMAL AND CAUSED BY BRAKE DUST. THE RESULT OF THE FAULTY BRAKES IS LOSS IN STOPPING POWER. THE CAR ALSO HAS BEEN LUNGING OR WHAT FEELS LIKE SLIPPING GEARS WHEN I ACCELERATE OR DECELERATE. IT 'S A SUDDEN LOSS OF POWER WHEN DRIVING ON BOTH SURFACE STREETS AND STOP AND GO TRAFFIC THAT CREATES AN UNSAFE DRIVING CONDITION. THE CONDITION SEEMS TO PERSIST MORE WHEN STARTING FROM A COLD START. VOLKSWAGEN SOUTH COAST DEALER IN SANTA ANA CLAIMS TO BE UNABLE TO REPLICATE THE ISSUE, BUT I HAVE BEEN ABLE TO REPLICATE IT COUNTLESS TIMES AS WELL AS OTHER DRIVERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790698November 16, 2015
ELECTRICAL SYSTEM
FORT TWO YEARS I HAVE COMPLAINED TO VW DEALER THAT DOOR LOCKS WERE NOT WORKING. THEY NEVER PUT IT ON A REPAIR/SERVICE FORM. WHEN I BROUGHT THE CAR IN, THEY SAID THE DOOR LOCKS WORK FINE, ONE JUST HAS TO PULL TWICE, TO EXIT. BUT THEY COULD NOT SAY HOW TO LOCK ALL THE DOORS WHEN PARKING ON THE STREET. MY DOOR LOCKS HAVE NOT WORKED PROPERLY SINCE THE VEHICLE WAS NEW. I TOOK THE BUS TO THE DEALER TO COMPLAIN THAT MY KEYS WERE LOCKED IN THE CAR. THEY SAID THAT WAS "IMPOSSIBLE" AND IT TOOK ME A WEEK AND $500.00 TO GET MY CAR TOWED, NEW KEYS AND RESETS. I AM LIVID. DOORS WON'T ALL LOCK MOST OF THE TIME. OR UNLOCK, MOST OF THE TIME. I BELIEVE THAT NOT BEING ABLE TO RELIABLY EXIT A CAR OR LOCK IT WHEN LEAVING IT IS A SAFETY ISSUE. THIS IS MY SECOND COMPLAINT TO YOU ABOUT THIS CAR, THE FIRST TIME BECAUSE OF SOFTWARE THAT STALLED THE CAR IN INTERSECTIONS WHICH HAD TO BE FEDERALLY ORDERED RECALL. I THINK THE DEALER REFUSED TO LOOK INTO THE DOOR LOCKING PROBLEMS DURING WARRANTY IN HOPES THAT I WOULD RETURN AGAIN AND AGAIN TO HAVE LOCKS REPAIRED UNTIL I WAS OUT OF WARRANTY. THIS STINKS. AND IT IS CLEARLY UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790767November 16, 2015
ELECTRICAL SYSTEM
I'VE HAD MULTIPLE ISSUES WITH MY VW JETTA 2003 AND HAVE PUT THOUSANDS OF DOLLARS INTO THE VEHICLE. MY LIMIT WAS THAT ALTERNATOR CABLE MELTING THE FUSE BOX AND THE BATTERY. THE VEHICLE IS UNSAFE AND COULD HAVE CAUGHT ON FIRE AND POTENTIALLY INJURED INDIVIDUALS OR CAUSED GREAT HARM. THE SAD PART ABLE THE ENTIRE SCENARIO IS THE FACT THAT I CONTACTED VOLKSWAGEN CUSTOMER CARE THAT SPOKE WITH BREA S. WHICH MAY NOT BE AN ACTUAL NAME BECAUSE SHE COULD NOT PROVIDE IT AND SHE SAID THAT SHE HAD SPOKEN TO HER LEADERSHIP ASHLEY AND THAT THEY DID NOT SEE THIS AS A SAFETY CONCERNS AND JUST BECAUSE LOTS OF OTHER PEOPLE HAD THE SAME ISSUE AND MENTIONED IT ON A BLOG THEY WERE NOT ABLE TO HELP ME. NOW FOR ME SOMETHING THAT CAN CAUSE A POTENTIAL ELECTRICAL FIRE FOR MOST PEOPLE IS A SAFETY CONCERN AND THE FACT THAT THIS IS A KNOWN ISSUE WITH THE VOLKSWAGEN JETTA AND BEETLE MODELS, IT AMAZES ME THAT VW CUSTOMER CARE DOES NOT SEE IT AS THERE ISSUE, BREA WAS OUT OF THE AUBURN HILLS LOCATION IN MICHIGAN. THIS REALLY NEEDS FURTHER ATTENTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10791248November 16, 2015
ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING STRAIGHT ON A CITY HIGHWAY, THE CAR STALLED, AND WOULD NOT RESTART. THIS HAPPENED IN MODERATE TRAFFIC, BUT WE WERE ABLE TO COAST OUT OF THE ROAD AND INTO A PARKING LOT. THE DEALER WHERE WE BOUGHT THE CAR ANALYZED THE FUEL SYSTEM, AND RULED THAT OUT. HE FOUND A BAD FUSE RELATED TO THE FUEL PUMP, AND CLAIMS AT THIS TIME THAT IT IS PROBABLY AN ELECTRICAL ISSUE. AT THIS TIME, THE EXACT CAUSE REMAINS UNKNOWN. THIS IS THE THIRD TIME THAT WE'VE HAD THE SAME PROBLEM, THOUGH THE PREVIOUS TWO TIMES THE DEALERS CLAIMED THAT IT WAS A FUEL SYSTEM ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790092November 13, 2015
ELECTRICAL SYSTEM
STEREO JUST WENT COMPLETELY DEAD FOR NO REASON. BLUETOOTH IS OUT OF COMMISSION AS WELL. THE EXACT SAME ISSUE AS EVERYONE ELSE HERE. I CHECKED MY FUSES AND THEY ARE ALL FINE. WENT TO MY LOCAL VOLKSWAGEN DEALER AND GOT THE SAME SONG AND DANCE AS EVERYONE ELSE HERE. MY SERVICE TECH AT FIRST TRIED TO DENY THAT THIS IS AN INHERENT PROBLEM WITH THESE VEHICLES, BUT AFTER ME PRESSING HIM ON THE ISSUE AND ASKED IF HE HAD READ ALL OF THE SAME COMPLAINTS ON THE INTERNET, HE FESSED UP. VERY FRUSTRATING AS MY CAR ONLY HAS 80,000 MILES WHEN BOTH THE STEREO AND THE A/C QUIT WORKING. HE GAVE ME A LOAD OF BULL ON THAT ONE AS WELL. FROM NOW ON I WILL ONLY DRIVE A HONDA OR TOYOTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790279November 13, 2015
UNKNOWN OR OTHER
I WAS DRIVING AND THE RADIO JUST STOPPED WORKING. THE HANDSFREE FOR THE RADIO IS NOT WORKING AS WELL. I WAS DRIVING ON A LOCAL ROAD AT THE SPEED OF 25-30 MILES PER HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789940November 12, 2015
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE VEERED INTO THE CONTACT'S LANE. THE HORN MALFUNCTIONED AND FAILED TO ALERT THE OTHER PERSON. AS A RESULT, THE OTHER VEHICLE CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10789658November 10, 2015
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
THIS VEHICLE DOESN'T RUN CORRECTLY IT REFUSES TO MOVE WHILE IN DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789667November 10, 2015
AIR BAGS, ELECTRICAL SYSTEM, POWER TRAIN
MY VEHICLE HAS APPROXIMATELY 165K MILES. RIGHT AT ABOUT 120K MILES, THE TRANSMISSION STARTED SHIFTING HARSHLY. AT TIMES, THE TRANSMISSION WOULD GET STUCK AT 3RD GEAR, AND THE TRANSMISSION INDICATOR PANEL LIGHTS UP PRND ALL AT ONCE. THIS USUALLY HAPPENS WHEN DRIVING HILLS, OR STOP AND GO DRIVING. MY AIRBAG LIGHT IS ALSO ON CONSTANTLY. I'VE HAD THE ISSUE FIXED PREVIOUSLY, HOWEVER, THE ISSUE HAS RETURNED. LASTLY, MY PASSENGER SIDE DOOR DOES NOT LIKE ALL THE TIME. I'VE TRIED TO REMOTELY AND MANUALLY LOCK THE DOOR; HOWEVER, IT IS NOT WORKING PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789697November 10, 2015
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
ABOUT 4 YEARS AGO ,I TOOK MY JETTA TO THE VOLKSWAGEN DEALER IN REGARD TO FRONT AIRBAGS RECALL. THE LIGHT WOULD NOT GO OFF. THEY REPAIRED IT, BUT AFTER A YEAR THE LIGHT CAME BACK ON AND STAYED ON. WHEN I CALL THE DEALER, I WAS TOLD I WOULD HAVE TO PAY FOR AN INSPECTION OF THE CAR BEFORE THEY CAN DETERMINE IF IT IS DEFECTIVE OR NOT. IT SEEMS TO ME THEY DID NOT FIX THE PROBLEM AND I SHOULD NOT HAVE TO PAY FOR IT. ALSO MY HORN WANT OFF, ONE DAY, AND THE ONLY WAY I WAS ABLE TO STOP IT , WAS TO PULL THE FUSE OUT. WHEN I PUT THE FUSE BACK , THE HORN WOULD NOT WORK. NOTHING WRONG WITH THE FUSE. . MY YELLOW ENGINE LIGHT KEEP COMING ON , ESPECIALLY WHEN I USE MY A/C AND THERE IS A VERY STRANGE SMELL IN THE CAR. I ONLY HAVE 55000 MILES ON THIS CAR. AND TO TOP IT ALL, WHILE DRIVING THE CAR, I GOT A ICON LIGHTING UP IN REGARD TO MY COOLANT. THE LITTLE BLACK TUBE THAT CONNECTS TO THE RESERVOIR HAD SLIPPED OFF AND ALL THE ANTIFREEZE FELL OUT OF IT ONTO THE ENGINE. OWNING A VOLKSWAGEN IS A REAL NIGHTMARE, HAD HONDA BEFORE, PUT OVER 130000 MILES ON IT AND NEVER HAD ANY PROBLEM.WILL DEFINITELY NEVER BUY VOLKSWAGEN AGAIN AND WILL NOT RECOMMEND IT. TO ANYONE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789263November 9, 2015
SERVICE BRAKES
I BOUGHT A BRAND NEW 2015 VW JETTA IN JUNE 2015 IN SAN JOSE, CA. ON 7TH NOV 2015 I WAS IN THIS JETTA WITH MY FAMILY, DRIVING AT 70 MPH. TRAFFIC STARTED SLOWING DOWN AND I TRIED BRAKING BUT I HAD ALMOST NO BRAKES. THERE WERE NO WARNINGS IN THE VEHICLE TO LET ME KNOW THERE WAS A FAILURE. FORTUNATELY I WAS IN THE EXTREME RIGHT LANE AND SWERVED TO GET ON TO THE SHOULDER OF THE ROAD TO AVOID HITTING OTHER CARS. MY FAMILY AND I AND OTHERS MAY HAVE BEEN KILLED OR INJURED. VOLKSWAGEN SAYS THEY WILL LOOK INTO IT AND ARE WILL DECIDE IF THIS IS COVERED UNDER WARRANTY. MEANWHILE I AM WITHOUT A CAR AND THEY DO NOT KNOW WHEN THEY WILL GET IT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789233November 9, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING AT 65 MPH, THE ELECTRONIC POWER CONTROL LIGHT ILLUMINATED AND THE VEHICLE BEGAN TO SLOW DOWN TO 35 MPH. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 47,890.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789318November 9, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
BOTH OF THE LOW-BEAM HEADLIGHTS STOPPED WORKING AS I WAS DRIVING HOME ON A UNLIT HIGHWAY AT NIGHT. THE DAYTIME RUNNING LIGHTS WORKED WHEN I TURNED OFF THE HEADLIGHTS, AND THE HIGH-BEAM HEADLIGHTS WORKED WHEN I TRIED USING THEM. THE NEXT MORNING I REPLACED BOTH LOW-BEAM HEADLIGHTS AND THEY STILL DO NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789093November 8, 2015
ENGINE
MY CAR KEEPS THROWING A P0401 CODE EGR INSUFFICIENT FLOW. THE DEALER TOLD ME ITS MIGHT BE A CRACKED DPF FILTER. AFTER LOOKING ON VW FORUMS ABOUT THE PROBLEM ITS GOING TO BE AROUND A $3000 FIX. SINCE THE CAR IS NOT A "CLEAN DIESEL" AS ADVERTISED THE SYSTEM IS GETTING CLOGGED DUE TO THE FACT THE CAR COMPUTER FAKE SOFTWARE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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