Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10992479May 31, 2017
POWER TRAIN
2016 VOLKSWAGEN JETTA WITH 1.8 L.TURBO ENGINE WITH AUTOMATIC TRANSMISSION. AFTER TOTALLY STOPPING CAR AT AN INTERSECTION AND THEN APPLYING A LITTLE THROTTLE THE CAR WILL START MOVING OUT INTO INTERSECTION, BUT IF I HAVE TO LET OFF ON THROTTLE AFTER STARTING OUT IN INTERSECTION FOR ONE REASON OR ANOTHER THE ENGINE WILL NOT RESPOND AND FOR A FEW SECONDS, IT WILL NOT MOVE LEAVING ME DEAD IN THE INTERSECTION WITHOUT ANY RESPONSE. ENGINE IS STILL RUNNING BUT CAR WILL NOT MOVE FOR A FEW SECONDS. NO RESPONSE FROM THE THROTTLE.I TOOK IT INTO VW DEALER IN SAINT GEORGE UTAH ON !!/2/2016 AND HAD THEM CHECK IT OUT. THE MANAGER DROVE THE CAR AND SAID IT WAS OKAY NO PROBLEMS. THIS PROBLEM DOES NOT HAPPEN ALL THE TIME, BUT WHEN IT DOES OCCUR IT IS A DANGEROUS SITUATION. MECHANICS AT VW WERE AWARE OF THE PROBLEM BUT COULD DO NOTHING ABOUT IT . THEY SAID IT WAS A DESIGN FLAW IN THE TRANSMISSION.THESE CARS SHOULD BE RECALLED BEFORE SOMEONE GETS KILLED IN THEM. THIS PROBLEM HAS HAPPENED TO ME ABOUT A DOZEN TIMES. THESE CARS ARE TO DANGEROUS TO DRIVE AND SHOULD BE TAKEN OFF THE ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992504May 31, 2017
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE AIR BAG AND BRAKE INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992570May 31, 2017
UNKNOWN OR OTHER
IT'S NOW THE 5TH TIME THAT THIS HAPPEN. THE KEY CAN'T TURN OFF THE CAR! I CAN TURN ON THE SWITCH WITHOUT PROBLEM, BUT WHEN IS TIME TO TURN OFF WILL TAKE AROUND 20 MINUTES TO ACHIEVE IT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992289May 30, 2017
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991617May 25, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS PARKED WITH THE KEY OUT OF THE IGNITION, THE CONTACT ENTERED THE VEHICLE ON THE PASSENGER SIDE. HALF OF HER BODY WAS INSIDE THE VEHICLE AND ONE LEG WAS HANGING OUTSIDE THE VEHICLE. THE CONTACT HEARD A CLICKING NOISE AND THE VEHICLE STARTED TO ROLL BACK ACROSS THE PARKING LOT. THE VEHICLE CROSSED FOUR LANES OF TRAFFIC UNTIL IT WAS STOPPED BY STEEL CABLES THAT WERE SECURING A LIGHT POLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. AFTERWARDS, THE CONTACT EXPERIENCED BODY SORENESS. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER OR AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991327May 24, 2017
ELECTRICAL SYSTEM
IGNITION KEY WILL NOT ROTATE IN IGNITION SWITCH TO TURN ENGINE OFF. THIS IS A COMMON DEFECTIVE DESIGN CONDITION IN THE NON-KEYLESS MODELS. ONE TRICK LEARNED ON INTERNET IS TO TAP END OF KEY WITH SCREWDRIVER HANDLE WHILE LIGHTLY TURNING IN OFF DIRECTION. SAFETY CONCERN IS INABILITY TO TURN CAR ENGINE OFF IN EMERGENCY, ELECTRICAL FAULT/FIRE OR FOR POLICE SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991527May 24, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS). THE VEHICLE WAS TAKEN TO LEE VOLKSWAGEN SUBARU (130 HOLLYWOOD BLVD SW FORT WALTON BEACH FL 32548 850-243-3171), BUT COULD NOT BE REPAIRED BECAUSE THE SECOND LEVEL CODES NEEDED TO BE REPLACED, WHICH WERE NOT COVERED UNDER THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991100May 23, 2017
SERVICE BRAKES, SEATS, UNKNOWN OR OTHER
DRIVETIME-DOWNEY SOLD ME THE ABOVE VEHICLE WITH NO BRAKES, BLOWN AIR COMPRESSOR, AND A FAULTY TRANSMISSION. THE BUREAU OF AUTOMOTIVE REPAIRS IS INVESTIGATING THE WARRANTY COMPANY THAT FAILED TO REPAIR THE BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991149May 23, 2017
VEHICLE SPEED CONTROL, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 1991 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 35 MPH, THE ACCELERATOR PEDAL INDEPENDENTLY DISCONNECTED. THE CONTACT WAS ABLE TO RECONNECT THE PEDAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN. UPDATED 07/18/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991147May 23, 2017
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. I HAD THE IGNITION CYLINDER REPLACED BY THE THE DEALER TWO YEARS AGO AND RECENTLY I'VE BEEN EXPERIENCING THE SAME PROBLEM ALL OVER AGAIN. THIS WILL BE MY 3RD IGNITION CYLINDER FOR THE PAST 6 YEARS IF I GET THIS FIXED BY THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990767May 21, 2017
ENGINE
CAR WOULD NOT START SUDDENLY... VW DEALERSHIP SAID ENGINE NEEDS TO BE REPLACED. THERE WAS NO INDICATION ANYTHING WAS WRONG WITH THE VEHICLE. IT WAS DRIVING NORMALLY, NO ABNORMAL NOISES, NO CHECK ENGINE OR OTHER WARNING LIGHTS. LUCKILY, WE FOUND OUT ENGINE HAD FAILED WHEN TRYING TO START A PARKED VEHICLE. IT MAY HAVE BEEN AN UNSAFE SITUATION HAD THE ENGINE FAILED WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990806May 21, 2017
ENGINE
ENGINE REAR MAIN SEAL FAILED ON 80,000 MILES. ENGINE OIL LEAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990812May 21, 2017
SERVICE BRAKES
A SAFETY RECALL WAS ISSUED BY VOLKSWAGEN FOR ABS SOFTWARE THAT POTENTIALLY DID NOT PROPERLY IDENTIFY ABS MODULE ERRORS. WHEN I TOOK THE CAR IN FOR SERVICE, THE LOCAL DEALERSHIP INFORMED ME THAT THEY DID NOT HAVE THE REQUIRED PARTS. THEY STATED THAT VW POLICY DID NOT ALLOW THEM TO ORDER PARTS UNTIL THE NEW SOFTWARE WAS LOADED TO ABS MODULE AND A TEST CONDUCTED. VW DEALERSHIP STATED THAT 70% OF ABS BOARDS FAIL TEST AND IT TAKES EIGHT DAYS TO RECEIVE REPLACEMENT PART. I CONTACTED VW CUSTOMER SERVICE AND OPENED A CASE. VW CUSTOMER SERVICE INVESTIGATED AND CONFIRMED VW POLICY PREVENTS DEALERSHIPS FROM ORDERING OR MAINTAINING PARTS INVENTORY FOR RECALLED CARS WITHOUT AN ERROR REPORT. I CONTACTED THE CEO OF VW BUT HAVE NOT RECEIVED A RESPONSE. I WOULD LIKE THE NHTSA'S ASSISTANCE TO HAVE VW COMPLETE THE RECALL REPAIRS AND HAVE REQUIRED PARTS IN INVENTORY TO MAKE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990811May 21, 2017
UNKNOWN OR OTHER
CHECK ENGINE LIGHT ILLUMINATED. START/STOP HYBRID MOTOR STARTING EVERY THREE SECONDS WHEN VEHICLE STOPPED. APPLICATION OF BRAKES MEETS WITH OCCASIONAL SURGE IN SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990819May 21, 2017
ELECTRICAL SYSTEM
MY CAR WAS PARKED AND I COULD NOT GET THE KEY OUT OF THE IGNITION. THE STEERING COLUMN WAS NOT LOCKED. I HAD TO WIGGLE THE KEY A BUNCH TO GET IT OUT. ONCE I GOT THE KEY OUT OF THE IGNITION IT WAS VERY HOT. THIS HAPPENED FOUR TIMES IN ONE DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990687May 20, 2017
STEERING
KEY GETS STUCK IN IGNITION WHEN TURNING ON/OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990696May 20, 2017
UNKNOWN OR OTHER
UNABLE TO TURN OFF ENGINE. KEY WILL NOT COME OUT OF IGNITION (STATIONARY).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990572May 19, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING:BRAKE LIGHTS
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE EXTERIOR BRAKE LIGHTS REMAINED ILLUMINATED. IN ADDITION, THE DEALER DIAGNOSED THAT THE ABS MODULES FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT YET GIVEN THE APPROVAL FOR THE REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER PER NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE DEALER PROVIDED THE CONTACT WITH A LOANER VEHICLE. THE CONTACT DID NOT KNOW IF THE DEALER WOULD UPDATE THE ABS CONTROL MODULE SOFTWARE AND REPLACE THE ABS MODULES. THE MANUFACTURER HAD NOT PROVIDED A REASONABLE SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 147,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986310May 18, 2017
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR LATCH FAILED TO PROPERLY LOCK, AND THE DOOR SWUNG OPEN WITHOUT WARNING. THE CONTACT HAD TO TIE THE DOOR WITH ROPE TO PREVENT IT FROM OPENING. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WAS NOT COVERED UNDER A RECALL OR WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986359May 18, 2017
UNKNOWN OR OTHER
KEY GETS STUCK IN THE IGNITION AND MY CAR WON'T TURN OFF. I HAVE CONTACTED THE DEALERSHIP AND THEY STATED IT'S A COMMON PROBLEM. THEY TOLD ME HOW TO GET THE KEY OUT BUT SOMETIMES IT TAKES ANYWHERE FROM 5-35 MINUTES TO REMOVE THE KEY IN ORDER FOR MY CAR TO TURN OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta