Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10995678June 17, 2017
ELECTRICAL SYSTEM
KEY STUCK IN ON OR OFF POSITION - CAN'T TURN CAR OFF. CAN'T TURN IT ON. PLEASE LOOK AT THE COMPLAINTS UNDER UNKNOWN/OTHER - THERE ARE 38 OTHER COMPLAINTS ABOUT THE KEY GETTING STUCK IN THE IGNITION IN EITHER THE ON OR OFF POSITION. PEOPLE DON'T REALIZE IT FALLS UNDER ELECTRICAL. I CAN'T TURN MY CAR ON HALF THE TIME AND CAN'T TURN IT OFF OTHER TIMES. THE KEY IS JUST STUCK IN THE IGNITION SWITCH AND NOTHING I DO WILL MAKE IT MOVE. IT'S JUST BEEN TOWED TO THE SHOP FOR THE LAST TIME! VW KNOWS ABOUT THIS, THE DEALERS KNOW ABOUT THIS. IT'S DANGEROUS! WHAT AM I SUPPOSED TO DO WHEN I COME OUT OF A MALL IN THE DARK AND MY KEY WON'T TURN IN THE LOCK? OR WHEN I GO TO PARK SOMEWHERE AND THE CAR WON'T TURN OFF IN THE 92-DEGREE HEAT. I AM A SINGLE WOMAN AND THIS IS EXTREMEMLY DANGEROUS. IMAGINE IF THER ARE CHILDREN IN THE CAR AND YOU CAN'T TURN IT OFF? I'VE TRIED EVERYTHING EVERYONE ELSE HAS TRIED AND NOW I'M GOING TO TRADE THE CAR IN. BUT SOMEOE NEEDS TO DO SOMETHING ABOUT THIS. THE DEALER (AND MULTIPLE WEBSITES) SAY IT'S THE IGNITION CYLINDER AND VERY COMMON WITH THESE CARS. DEALERS WANT $600 AND UP TO FIX IT. AND SOME PEOPLE HAVE REPLACED THEIRS MORE THAN ONCE. THIS HAS BEEN GOING ON FOR NEARLY A YEAR WITH MY CAR. MY CAR ONLY HAS 70,000 MILES ON IT. THERE ARE OTHERS WITH EVEN FEWER MILES. WHY IS NO ONE PAYING ATTENTION TO THIS??? READ THE COMPLAINTS UNDER UNKNOWN/OTHER - THIS IS A VERY VERY COMMON COMPLAINT WITH THESE VEHICLES AND VERY DANGEROUS. WHERE IS THE RECALL?????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995418June 15, 2017
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995090June 14, 2017
SERVICE BRAKES
MY DAUGHTER HAS BEEN DRIVING HER 2010 JETTA SINCE JUNE 2010 (PURCHASED NEW). UNTIL THE END OF 2016 SHE COMPLAINED THAT HER CAR STARTED RUNNING UNSMOOTH, JERKY, THE VSC WARNING LIGHT ON/OFF RANDOMLY, UNABLE TO GO FASTER THAN 60 MPH ON THE FREEWAY WHILE THE CAR WAS SHAKING VIOLENTLY AND THE ENGINE REVVING AGGRESSIVELY. I VERIFIED HER CAR DRIVING CONDITION MYSELF. I WAS TRAVELING ABOVE 70 MPH ON A 65-MPH FREEWAY ZONE. SUDDENLY THE CAR STARTED TO SHAKE VIOLENTLY AS IF ALL WHEELS WERE SEVERELY OFF-BALANCED. IGNORING MY ACCELERATOR PEDAL, I COULD BARELY DRIVE ABOVE 45 MPH. I FELT VERY UNSAFE IN THE MIDDLE OF THE ROAD AND PREPARED TO BE HIT BY ANOTHER CAR AT ANY MOMENT. TO ACHIEVE A DESIRED QUICK BRAKE PEDAL RESPONSE ON VOLKSWAGEN VEHICLES, THE DESIGN ENGINEERS OPTED TO INCREASE THE ASSEMBLY INTERFERENCE BETWEEN THE BRAKE MASTER CYLINDER AND THE BOOSTER INSTEAD TO REDUCE THE BRAKE PEDAL TO THE MASTER CYLINDER PISTON TRAVEL RATIO. THEY REDUCED THE CLEARANCES FROM THE MASTER CYLINDER PISTON SEALS TO THE BRAKE FLUID SUPPLY/RETURN PORTS SO THAT THE CAR BRAKES CAN BE ACTIVATED WITH SHORTER BRAKE PEDAL STROKE. AS THE RESULTS, UNDER ASSEMBLY DIMENSIONAL TOLERANCE STACK-UPS, SOME CARS WERE BUILT WITH THE BRAKE FLUID SUPPLY/RETURN PORTS PARTIALLY OR FULLY COVERED BY THE PISTON SEALS AT THE VOLKSWAGEN FACTORIES. WHEN THE THERMALLY EXPANDED BRAKE FLUID CANNOT FLOW BACK TO RESERVOIR THROUGH THE FULLY COVERED SUPPLY/RETURN PORTS EASILY, THE FLUID WILL EXPAND BRAKE CALIBER PISTONS PUSHING THE BRAKE PADS AGAINST THE ROTORS RESULTING BRAKE DRAGGING. WHEN A MOVING CAR'S ENGINE CANNOT OVERCOME WITH THE BRAKE DRAGGING FRICTIONS, THE CAR DRIVER WILL LOSE HIS/HER CONTROL TO THE VEHICLE SPEED. THE O-RING SWELL DUE TO AGING MADE THE JETTA WORSE. HTTP://WWW.VW-RESOURCE.COM/ADJSTROD.HTML HTTP://BLOG.CARANDDRIVER.COM/WHAT-EXACTLY-DOES-VOLKSWAGEN-MEAN-BY-GERMAN-ENGINEERING-ANYWAY/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994996June 13, 2017
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994355June 11, 2017
ELECTRICAL SYSTEM
AS WITH MOST OTHER 2010 VW JETTA OWNERS, MY PREMIUM 8 TOUCH SCREEN RADIO (SN: VWZ4Z7J3024044) STOPPED WORKING, NO WARNING OR INTERMITTENT PROBLEMS PRIOR TO THE FAILURE. I HAVE BEEN TAKING A GREAT CARE OF MY JETTA WHICH HAS VERY LOW MILES (33K) AND I NEVER HAVE HAD A RADIO FAIL IN ANY MY PREVIOUS CARS, ONE OF THEM WAS ALSO A VW CAR. MY LOCAL VW DEALERSHIP WANTS TO CHARGE ME $600 FOR A REFURBISHED RADIO PLUS $70 FOR THE INSTALLATION. I HAVE REVIEWED VARIOUS ONLINE FORUMS AND DISCOVERED THIS IS A COMMON PROBLEM WITH THE REVISION OF THIS RADIO FOR THE 2010-2011 MODEL YEAR. UNFORTUNATELY VOLKSWAGEN HAS DONE NOTHING TO ISSUE RECALL. THE CAR HAS INTEGRATED HANDS FREE BLUETOOTH WHICH ALSO DOES NOT WORK BECAUSE OF THE RADIO AND IS A SAFETY ISSUE FOR HANDS FREE CALLING REQUIRED IN MY STATE. ALSO, THIS WILL CAUSE A DRAIN ON THE BATTERY WHICH COULD RESULT IN NOT BEING ABLE TO START THE VEHICLE AFTER SITTING TOO LONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994266June 10, 2017
AIR BAGS
THE VEHICLE WAS IN A FRONT-END COLLISION AND THE AIRBAGS DID NOT DEPLOY. THIS YEAR/MAKE/MODEL WAS NOT RECALLED AND MAYBE SHOULD BE??? VEHICLE WAS IN MOTION, REAR-ENDED THE CAR IN FRONT OF IT. THE ENTIRE FRONT END IS SMASHED IN. NO AIRBAGS ACTIVATED - NEITHER DRIVER NOR PASSENGERS SIDE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10994074June 9, 2017
AIR BAGS
MY CAR WAS INVOLVED IN A FRONT END COLLISION AND MY AIR BAGS DID NOT DEPLOY. MY VEHICLE WAS TOTALED. MY CAR WAS MOVING AT A SLOW SPEED TO MAKE A LEFT TURN WHEN ANOTHER VEHICLE HIT MY VEHICLE AT A FAST SPEED
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10993679June 7, 2017
ENGINE
ENGINE OF MY CAR CAUGHT FIRE AFTER A SHORT DRIVE, LUCKILY MY DAUGHTER WAS ABLE TO PULL IT ON OUR DRIVE WAY AND MOVE AWAY SAFELY BEFORE ENGINE CAUGHT FIRE. WE HAD TO CALL FIRE DEPARTMENT TO PUT OFF THE FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10993497June 6, 2017
UNKNOWN OR OTHER
THE KEY WILL NOT RELEASE FROM IGNITION. CANT TURN CAR OFF. HAPPENS WITH INCREASING FREQUENCY. FORCED TO DRIVE AROUND AND TRY AGAIN. HAS HAPPENED APPROX 1 TIME PER MONTH FOR PAST 3 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993504June 6, 2017
FUEL/PROPULSION SYSTEM
ACCELERATOR CABLE DISCONNECTED FROM THE GAS PEDAL WHILE DRIVING AT 30 MPH ON CITY STREET. PULLED OVER TO SIDE OF ROAD AS CAR DIED. DANGEROUS SITUATION!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993350June 6, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
BRAKES WILL LOCK AT TIMES. PEDAL WILL GO TO FLOOR AT TIMES. RECALL ISSUED FOR OTHER JETTAS WITH SIMILAR PROBLEMS, WHY NOT MINE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993146June 5, 2017
ELECTRICAL SYSTEM
MY KEY HAVE BEEN GETTING STUCK IN MY IGNITION. I COULD NOT TURN MY CAR OFF. THE ONLY WAY TO GET THE KEY OUT IS TO FLICK THE KEY IN THE IGNITION FOR IT TO LET GO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993157June 5, 2017
UNKNOWN OR OTHER
KEY WAS STUCK IN THE IGNITION AND CAR WOULD NOT SHUT OFF AT THE GAS STATION SO THAT I COULD PUT GAS IN THE CAR. AFTER FIGHTING WITH THE KEY FOR ABOUT AN HOUR IT FINALLY CAME OUT. NOW EVERY TIME I NEED TO SHUT OFF THE CAR I HAVE TO FLICK THE KEY REALLY HARD THE OPPOSITE WAY TO BE ABLE TO PULL IT OUT. AFTER RESEARCHING ONLINE IT SEEMS MANY OTHER JETTA OWNERS HAVE HAD THE SAME ISSUE YET VW HAS NOT MADE A RECALL. WE ARE BEING TOLD A NEW PART FOR THE IGNITION AND KEYS WILL NEED TO BE ORDERED. TOTAL COST AT THE DEALER WILL BE AROUND $680.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993189June 5, 2017
ELECTRICAL SYSTEM
DRIVERS SIDE SEAT HEATER IGNITED BURNING THROUGH SEAT TRIM AND BURNING DRIVER WHILE OPERATING VEHICLE. THIS OCCURRED IN A SEAT THAT THE DEALER INDICATED THEY HAD REPLACED UNDER THE INITIAL RECALL (HOWEVER DATE ON SEAT IS 11/25/2002 BEFORE CAR WAS DELIVERED IN 4/2003 - SO DEALER NEVER ACTUALLY REPLACED IT . SEAT RETAINED AND PHOTOS AVAILABLE FOR INSPECTION.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10993278June 5, 2017
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE VEHICLE WAS TAKEN TO HERITAGE VOLKSWAGEN AND THE CONTACT WAS INFORMED OF AN ABS FAILURE WITH THE VEHICLE. AFTERWARDS, THE CONTACT WAS MADE AWARE THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE VEHICLE WAS TAKEN TO HERITAGE VOLKSWAGEN TO BE REPAIRED, BUT THERE WERE OTHER ISSUES WITH THE ABS. AS A RESULT, THE VEHICLE WAS NO LONGER ELIGIBLE FOR THE RECALL. THE MANUFACTURER STATED THAT THE CAMPAIGN WAS A SOFTWARE ISSUE AND THEY NO LONGER HAD TO ASSIST WITH THE RECALL. THE CONTACT REFERENCED VERBIAGE FROM THE RECALL, WHICH NOTED THAT THE ABS CONTROL MODULES WITH INSUFFICIENT GROUND CONNECTIONS WOULD BE REPLACED. THE FAILURE MILEAGE WAS 108,000. THE VIN WAS NOT PROVIDED. UPDATED 07/19/17*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993331June 5, 2017
ELECTRICAL SYSTEM
KEY GETS STUCK IN THE IGNITION WHEN TURNING OFF ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993050June 4, 2017
SEAT BELTS
REAR SEAT BELTS ON BOTH SIDES ARE FRAYED. CAR HAS 54,000 MILES. BACK SEATS ARE RARELY IF EVER USED SO IT ISN'T FROM WEAR OR MISUSE. WE ARE ORIGINAL OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993069June 4, 2017
ELECTRICAL SYSTEM
CAN NOT TURN IGNITION TO "OFF" POSITION WHEN ENGINE IS RUNNING. CAR WAS PLACED IN PARK L, PARKED IN GROCERY STORE FL T SURFACE PARKING LOT. DROVE CAR BACK HOME,TRIED AGAIN TO NO AVAIL. CAR WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992965June 3, 2017
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
I HAVE HAD NOTHING BUT ISSUES WITH MY 2005 JETTA SINCE PURCHASING IT A LITTLE OVER A YEAR AGO. THE FIRST ISSUE WAS LOSS OF POWER WHILE DRIVING, CAUSING ME TO ALMOST BE STRUCK BY OTHER VEHICLES WHILE TURNING AT INTERSECTIONS. CAUSE: THE FUSE BOX ONTOP OF BATTERY MELTED, ALONG WITH THE FUSES AND GROUND WIRE. THEN THE COOLANT RESEVOIR HAD TO BE REPLACED. DUE TO THE FANS NOT TURNING ON BECAUSE OF THOSE FUSES MELTING. THEN, THEN RADIATOR. THEN THE BREAK PUMP, EXAUST MANIFOLD GASKET BLEW. THE THING RECENTLY WASNI HAD NO BREAK LIGHTS. WENT TO CHANGE BULBS. KEPT BREAKING THE FUSES. THEN STUCK IN PARK. SAW A RECALL LISTED FOR FAULTY BREAK SWITCH. CALLED VW THEY STATED MY RECAL HAD ALREADY BEEN SERVICED. SO SORRY IT WAS UP TO ME TO REPAIR THE ISSUE. TOLD THEM OF EVERY OTHER ISSUE. THEY SAID THERE WAS NOTHING THEY COULD DO FOR ME. BASICALLY I BOUGHT A VERY UNREALIABLE, UNSAFE, PIECE OF GARBAGE. THAT I ASSUMED WAS COMPLETELY OPPOSITE FOR MYSELF SND MY TWO SMALL CHILDREN TO BE DEPENDANT UPON GETTING US SAFELY PLACE TONPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992844June 2, 2017
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
VEHICLE STATIONARY, IGNITION LOCKED/CYLINDER LOCK MALFUNCTION WHILE CAR ON, NOT ABLE TO TURN CAR OFF. WHEEL LOCKED WHILE CAR ON. THIS OCCURRED TWICE BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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