Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10980512April 25, 2017
AIR BAGS
PASSENGER SEAT OCCUPANCY SENSOR IS POORLY DESIGNED AND ANYTHING PLACED ON THE SEAT INITIATES THE SENSOR AND THE FASTEN SEATBELT LIGHT AND GONG. ITEMS THAT CAUSE THIS CONDITION HAS BEEN FAST FOOD, SMALL DOGS, PAPERWORK, A CELL PHONE ON A CHARGER, MY CD CASE. I RENTED AN IDENTICAL VEHICLE FROM HERTZ AND THIS ISSUE DID NOT HAPPEN. LOOKING INTO THE PROBLEM ONLINE THIS HAS BEEN A PROBLEM WITH MANY OWNERS STRETCHING BACK TO 2011 MODEL YEARS. IF THE SEAT SENSOR SENSES SOMETHING ON IT AND THERE IS A WRECK BOTH AIRBAGS WILL BE DEPLOYED FURTHER RISKING THE DRIVER TO FLYING DEBRIS. DEALER CLAIMS THIS IS A NORMAL SITUATION. SINCE SOME VEHICLES ARE HAVING THIS PROBLEM AND OTHER VW PRODUCTS ARE NOT I KINDA DOUBT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980121April 24, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE OPERATING THE VEHICLE, THE ABS SENSOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES), ALTHOUGH THE FAILURES WERE IDENTICAL. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980306April 24, 2017
EXTERIOR LIGHTING
PASSAGE SIDE HIGH AND LOW BEAM , DRIVERSIDE DAYTIME RUNNING LIGHT, DRIVERSIDE REAR TAIL LIGHT, REVERSE LIGHT AND BRAKE LIGHTS ALL STOPPED WORKING CHANGED ALL BULBS STILL DIDN'T WORK PULLED F16 FUSE FUSE IS BURNT AND MELTED THE FUSE PORT. VW STATED IT WOULD NOT BE COVERED EVEN THOU IT WAS RECALLED FOR THE 2009 SAME MAKE AND MODEL. CALLED VW CARE AND EXPLAINED MY VEHICLES BUILD DATE STATED 12.09 MEXICO REFUSED TO COVER IT UNDER RECALL. EXPLAIN THAT MY VEHICLE IS NOT SAFE TO OPERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979304April 19, 2017
ENGINE, UNKNOWN OR OTHER
REPLACED VARIABLE VALVE TIMING SOLENOID. FELLS LIKE ENGINE WANTS TO SHUT OFF IDLES RUFF. AFTER REPLACEMENT HAVING SAME ISSUE WITH CAR. NO CHECK ENGINE LIGHT CAME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979013April 18, 2017
ENGINE
THE GAS ENGINE CAR STALLS OUT WHEN STATIONARY, IN MOTION, ON CITY STREETS AND HIGHWAYS.I TURN IGNITION OFF THEN START THE CAR AGAIN AND GO ON TO MY WAY TO THE NEXT STALL. IT IS NOT BAD GAS AND MECHANICS AND DEALERSHIPS ARE STILL GUESSING WHAT WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978940April 17, 2017
ENGINE
CAR SUDDENLY STOPS WHILE DRIVING. STEERING WHEEL LOCKS GOES INTO "LIMP MODE". WILL START BACK UP FINE. THIS IS A KNOW ISSUE WITH VOLKSWAGEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978914April 17, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE FAILED TO TURN OFF AND THE KEY FAILED TO RELEASE FROM THE IGNITION SWITCH. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THE NYLON BUSHING HAD FRACTURED AND JAMMED THE KEY IN THE IGNITION SWITCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MAKE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978696April 16, 2017
EXTERIOR LIGHTING
REPEATED AND FREQUENT HEADLIGHT FAILURE/BURN OUT. CHRONIC ISSUE. BOTH HEADLAMPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972234April 13, 2017
SERVICE BRAKES
ABS, ESP, AND BRAKE LIGHT ALL ACTIVATED AT 93000 MILES. TOOK VEHICLE IN FOR RECALL SERVICE AND WAS DENIED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972353April 13, 2017
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. THIS WILL BE THE 3RD TIME THE IGNITION HOUSING HAS HAD TO BE REPLACED IN THE LAST 3 YEARS. THE LAST TIME IT HAPPENED I HAD TO LEAVE MY CAR RUNNING IN THE DRIVEWAY OVERNIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972352April 13, 2017
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972160April 12, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
I AM A VW FAN AND I AM HAVING SERIOUS ISSUES WITH REGARDS TO MY VW JETTA 2016 1.4. EVER SINCE MY 1ST SERVICE I ADVISED THE SERVICE DEPARTMENT THAT MY BREAKS ARE MAKING A NOISE AND EVERY TIME THEY SAY IT WAS FINE. THERE IS A KNOCKING SOUND COMING FROM THE FRONT LEFT SIDE WHEN IT IS SWITCHED ON AND STAYS ON AND GETS WORSE AS YOU DRIVE. WHEN I PURCHASE THE CAR THAT SOUND WAS NOT PRESENT. AGAIN I WAS TOLD THAT THERE WAS NOTHING WRONG WITH IT, IT IS THAT WAY WAS MEAN TO SOUND THAT WAY AND THAT WAS NORMAL. I THEN DID SOME RESEARCH AND SPOKE TO VARIOUS PEOPLE THAT HAVE KNOWLEDGE ON VW AS WELL AS A PREVIOUS SERVICE MANAGER WHO TOLD ME THAT IS AN ISSUE THAT THEY ARE TRYING TO NO FACE IT. I WAS NOT PLEASE TO THEIR RESPOND THE CAR HAS 2,780 MILES ON IT AND 6 MONTHS SINCE I DROVE IT OUT OF THE LOT I ASK THAT SOMEONE DO REALLY NEED TO ADDRESS THIS. THEN I WAS TOLD THAT THERE WILL BE A REPRESENTATIVE FROM VW CORPORATION THAT WILL BE COMING AND THAT HE WOULD BE THE ONE TO HAVE IT INSPECTED. THIS SAY IN OCTOBER 2016 TODAY IS APRIL 2 2017. I AM STILL WAITING FOR THAT TO HAPPEN TO HAVE THE CAR INSPECTED I AM SURE I WILL TOLD NOW IS CLOSE TO YEAR OH YOUR WARRANTY EXPIRED AND THAT I WILL SIT WITH THE RESPONSIBILITY OF FIXING IT MYSELF. I SEE THAT HAPPENING I WANT MY CAR FIXED PROPERLY AS I NEVER HAD ANY ISSUES WITH VW BEFORE BUT I AM HIGHLY DISAPPOINTED AND WORRY ABOUT MY SAFETY. I COMPLAIN AND COMPLAIN AND NOBODY GIVE A DAME OR NOBODY SEEMS TO CARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971464April 8, 2017
SERVICE BRAKES
THIS IS THE SECOND TIME THAT I HAVE BEEN DRIVING AND MY BRAKES WENT STRAIGHT TO THE FLOOR AND THE CAR WOULDN'T STOP. I HAD TO KEEP PUMPING THE BRAKE UNTIL I GOT SLIGHT PRESSURE AND PULLED THE HAND BRAKE WHICH DIDN'T HELP. THE FIRST TIME I TOOK THE CAR TO THE MECHANIC THEY TOLD ME IT WAS THE MASTER CYLINDER AND THAT IT WAS REPLACE THIS WAS LAST YEAR. YESTERDAY I WAS DRIVING AND THE SAME THING OCCURRED I CHANGED MY BRAKES AND THEN WAS TOLD THAT IT WAS NOT MY BRAKES. I AM LEAKING BRAKE FLUID AND THAT IT IS MY MASTER CYLINDER. THIS IS A SERIOUS PROBLEM WHERE I CAN'T STOP AND I'M PUTTING MYSELF AND OTHER PEOPLE AT DANGER BECAUSE THERE IS NO WARNING OF WHEN IT'S GOING TO OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971194April 7, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING, THE CONTACT STATED THAT THE VEHICLE PERFORMED ABNORMALLY. ALSO, THE SPEEDOMETER AND FUEL GAUGE CEASED TO FUNCTION, AND THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ABS MODULE NEEDED TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL), BUT THE TECHNICIAN REFUSED TO PERFORM THE REPAIR DUE TO THE HYDRAULIC PUMP NEEDING TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 130,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971197April 7, 2017
AIR BAGS, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKES LOCKED UP AND CAUSED THE CONTACT'S VEHICLE TO CRASH INTO THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. TWO WEEKS AFTER THE FAILURE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE FAILURE MILEAGE WAS 128,792.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10970517April 4, 2017
ELECTRICAL SYSTEM:HORN, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN WOULD NOT SOUND AND THE HEADLAMPS WOULD NOT ILLUMINATE. THE FAILURES OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED, BUT THE HEADLAMPS WERE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970080April 3, 2017
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970152April 3, 2017
SERVICE BRAKES, VEHICLE SPEED CONTROL
I DROVE INTO A PARKING LOT 27MARCH 2017 AND PROCEEDED TO PARK MY JETTA IN A PARKING SPOT HOWEVER, AS I WAS DOING SO THE CAR ACCELERATED FORWARD AND LEAPED THE CURB. I STEPPED ON THE BRAKE BUT THE CAR WOULD NOT STOP UNTIL IT HIT 2 VEHICLES WITH MY FOOT PRESSING THE BRAKE PEDAL AND AS THE CAR IMPACTED THE OTHER CARS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10969752March 31, 2017
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT WAS UNABLE TO START THE VEHICLE AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED AS NEEDING A NEW BATTERY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE BATTERY WAS TESTED AT THE DEALER AND THE VEHICLE WAS ABLE TO START. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969628March 30, 2017
ELECTRICAL SYSTEM, SEATS
I WAS DRIVING TO WORK AND I FELT SOMETHING HOT ON MY BACK AND A BURNING SMELL. I PULLED OVER TO LOOK AND I HAD TWO BURN MARKS IN MY SEAT WITH A BIG BROWN BURN MARK DOWN THE SIDE ALONG WITH IT BURNING MY CLOTHES. I IMMEDIATELY TURNED THE SEAT WARMER OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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