Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11002125June 29, 2017
POWER TRAIN
VEHICLE BEGAN EXPERIENCING A VIOLENT LURCHING ACTION AROUND 50,000 MILES, EITHER WHEN COMING TO A STOP, OR DEPRESSING BRAKE AFTER SITTING AT A STOP. DEALER "RESET" TRANSMISSION AND PROBLEM BEGAN AGAIN AFTER A COUPLE MONTHS. HAPPENS ONCE A DAY NOW. FEELS LIKE THE VEHICLE IS BEING REAR ENDED. NOW HAVE 100,000 MILES ON VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002393June 29, 2017
UNKNOWN OR OTHER
THE CAR WAS TURNED ON BY A MECHANIC TO BE MOVED TO BE WORKED ON. HE COULD NOT GET THE CAR TO TURN OFF AND THE STEERING WHEEL WAS NOT LOCKED. THE KEY WOULD NOT TURN. HE CALLED THE VW DEALER AND THEY SAID IT'S A COMMON PROBLEM/DEFECT. IT IS DANGEROUS AND SHOULD BE A RECALL ESPECIALLY IF OUT OF TOWN OR OUT LATE AT NIGHT. THE PART WILL TAKE AT LEAST TWO WEEKS TO GET IN STOCK AT A COST OF OVER $600.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002398June 29, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE THE CONTACT'S SON WAS DRIVING 50 MPH, THE DRIVER HEARD A BANGING SOUND EVERY TIME THE VEHICLE JOLTED. THE VEHICLE WAS TAKEN TO SCOTT VOLKSWAGEN (777 TAUNTON AVE, EAST PROVIDENCE, RI 02914) WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER'S SIDE STRUT COIL SPRING FAILED AND BOTH FRONT STRUTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002408June 29, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA. WHILE THE CONTACT'S SON WAS DRIVING 50 MPH, HE ATTEMPTED TO MAKE A RIGHT TURN AND LOST CONTROL OF THE STEERING WHEEL. WHEN HE DEPRESSED THE BRAKE PEDAL, THE BRAKES FAILED TO RESPOND QUICKLY. AS A RESULT, THE CONTACT'S SON HAD TO USE THE PARKING BRAKE TO STOP THE VEHICLE, WHICH RESULTED IN THE VEHICLE SPINNING OUT OF CONTROL AND CRASHING INTO A LAMP POST. AS A RESULT, THE FRONT RIGHT FENDER WAS DAMAGED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (TOYOTA COLLISION CENTER, 966 INTERNATIONAL SPEEDWAY BLVD, (386) 947-7800). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11001952June 28, 2017
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE ALARM SOUNDED IN THE MIDDLE OF THE NIGHT. THE CONTACT NOTICED THAT THE KEY FOB AND MANUAL KEYS WERE ONLY LOCKING THE FRONT DRIVER SIDE DOOR AND NOT THE OTHER DOORS. THE VEHICLE WAS TAKEN TO THE BOMMARITO VOLKSWAGEN DEALER WHERE IT WAS DIAGNOSED THAT THE LATCHES FAILED AND NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY AND NOTHING COULD BE DONE. THE APPROXIMATE FAILURE MILEAGE WAS 72,950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001713June 27, 2017
UNKNOWN OR OTHER
REPEAT OCCURRENCE KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. NEW IGNITION WAS REPLACE LESS THAN TWO YEARS, AND THE SAME ISSUE OCCURRED AND IN NEED OF NEW IGNITION AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001512June 26, 2017
ENGINE
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE ENGINE SUDDENLY BEGAN TO REV AND CAUSED THE VEHICLE TO ACCELERATE. THE CONTACT APPLIED THE BRAKE PEDAL IN ORDER TO SLOW THE VEHICLE DOWN. THE CONTACT PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND HEARD A BANGING NOISE COMING FROM THE VEHICLE AND NOTICED THAT THERE WERE PARTS ON THE GROUND. THE CONTACT STATED THEIR WAS ALSO BLACK SMOKE COMING FROM THE VEHICLE. THE CONTACT TOWED THE VEHICLE TO THE AMB AUTO DEALER WHERE IT WAS DIAGNOSED THAT THE TURBO FAILED AND THE TURBO AND ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 212,000. UPDATED 10/24/17*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001195June 25, 2017
ENGINE, UNKNOWN OR OTHER
WHILE DRIVING ON HWY 94 THE EPC AND THE ENGINE MALFUNCTION LIGHT TURNED ON. AT MY 55MPH, MY SPEED DECREASED IMMEDIATELY AT 20 MPH. MY SON AND I FELT UNSAFE, AS THERE WERE CARS BEHIND ME DRIVING AT THEIR PROPER SPEED LIMIT. IT WAS SCARY AS THESE CARS COULD OF CRASHED INTO MY VEHICLE AS MY GAS PEDAL LOST IMMEDIATE SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001227June 25, 2017
UNKNOWN OR OTHER
WE HAVE BEEN VICTIMS OF THE WELL KNOWN LONG STANDING IGNITION KEY STUCK ISSUE ON THESE VEHICLES. SHE STALLED THE CAR IN THE INTERSECTION THEN TRIED TO RESTART BUT THE KEY WAS STUCK. FORTUNATELY A COUPLE NICE GUYS HELPED HER PUSH IT OFF THE ROAD AND I WAS LATER ABLE TO GET THE KEY TO TURN AND GET THE CAR HOME. WHEN I GOT THE CAR HOME IT TOOK ME NEARLY 30 MINUTES TO TURN THE CAR OFF. VW HAS KNOWN ABOUT THIS PROBLEM FOR SOME TIME BUT THEY REFUSE TO FIX IT. SO I'M SPENDING YET ANOTHER WEEKEND FIXING THIS PIECE OF JUNK. GERMAN ENGINEERING IS JUST ANOTHER WAY TO SAY COLLECTION OF STUPID IDEAS. FOR EXAMPLE THEY TWIST THE HEADS OFF THE BOLTS THAT HOLD THE PROBLEMATIC SWITCH IN DURING MANUFACTURE. NO I'M NOT KIDDING FOLKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000972June 24, 2017
UNKNOWN OR OTHER
IGNITION KEY GETS STUCK IN THE ON POSITION AND CANNOT TURN THE CAR OFF. IT ALSO STICKS WHEN OFF AND CANNOT GET THE CAR STARTED. IN A WEB SEARCH I FIND THAT THIS IS A COMMON PROBLEM. THE COST TO REPLACE IS ~$800 THIS IS A REPEATED PROBLEM AND HAPPENS ON AN ALMOST DAILY BASIS. VW CLAIMS THERE IS NO RECALL. IN MY OPINION, THIS IS A MAJOR SAFETY ISSUE AND SHOULD HAVE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001151June 24, 2017
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000631June 22, 2017
ELECTRICAL SYSTEM, ENGINE
MY KEY HAS BEEN DIFFICULT TO TURN IN THE IGNITION TO START THE CAR RECENTLY. YESTERDAY I HAD THE SAME PROBLEM BUT THE CAR STARTED. AFTER DRIVING THE CAR THE KEY WOULD NOT TURN TO TURN OFF THE CAR. NO MATTER WHAT I CAN NOT GET THE KEY OUT OF THE IGNITION. I ONLY GOT THE MOTOR TO SHUT OFF BECAUSE MY SON KNEW TO PULL A FUSE AND THEN TAKE OFF A BATTERY CABLE. THIS IGNITION PROBLEM IS SERIOUS AND IS A SAFETY ISSUE IF YOU CAN'T TURN OFF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000732June 22, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN JETTA. WHEN THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE, THE BRAKE SYSTEM AND ABS WARNING INDICATOR REMAINED ILLUMINATED AND A BEEPING NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE ABS MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT HAD TO APPLY EXTREME PRESSURE TO THE BRAKE PEDAL, AND THE PARKING BRAKE HAD TO BE APPLIED IN ORDER TO STOP THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000103June 19, 2017
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THIS CAR CONTINUES TO SPORADICALLY GO IN REVERSE WHILE I AM IN DRIVE. THIS HAS HAPPENED WHILE WAITING IN LIKE AT A DRIVE THROUGH, FOOT ON BREAK WHILE IN DRIVE WHILE WAITING FOR FOOD, THEN TOLD TO PULL UP ONLY TO NEARLY BACK INTO THE CAR IN LINE BEHIND ME. HAD TO PUT CAR IN PARK AND SHUT OFF ENGINE- RESTART TO CORRECT PROBLEM. HAS HAPPENED WHILE FOOT ON BREAK AT RED LIGHT WHILE IN DRIVE, TOOK FOOT OFF BREAK WHEN LIGHT TURNED GREEN - CAR WENT INTO REVERSE WHILE DRIVE SHAFT "D" STILL LIT UP ALMOST BACKING INTO CAR BEHIND ME. AND AGAIN THIS HAPPENED WHILE BACKING UP IN MY APARTMENT PARKING LOT, PUT CAR INTO REVERSE TO BACK OUT, BREAK, WHEN TO PUT CAR INTO DRIVE AND CAR WENT INTO REVERSE. EACH TIME THE CAR HAS WENT INTO REVERSE WHILE IN DRIVE I HAVE HAD TO TURN OFF THE CAR COMPLETELY AND RESTART TO CORRECT THE PROBLEM. THIS IS A HUGE SAFETY HAZARD AND THREATENING TO MY CAR, MY SAFETY, AND OTHER DRIVERS. DEALERSHIP CANNOT RECREATE PROBLEM AND SAYS THEREFORE THERE IS NO PROBLEM, VW CUSTOMER CARE IS NO HELP EITHER AS THEY SIMPLY KEEP TELLING ME TO TAKE IT BACK TO THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000114June 19, 2017
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. VEHICLE IS ALWAYS STATIONARY AND IN AND PARK. THIS IS HAPPENED MANY TIMES OVER THE PAST FIVE YEARS OF OWNING THE VEHICLE, AND IS NOW OCCURRING MORE FREQUENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995793June 19, 2017
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995796June 19, 2017
ELECTRICAL SYSTEM
IT HAS ALWAYS BEEN HARD TO CUT THE CAR OFF. BUT I ASSUMED IT WAS THE KEY . THIS WEEKEND AFTER GETTING MY OIL CHANGED WE COULD NOT GET THE KEY OUT THE IGNITION.THE IGNITIOJ SWITCH WOULDN'T CUT OFF. IT TOOK OVER AN HOUR TO GET THE KEY OUT.THIS WAS THE FIRST TIME THE KEY HAS EVER GOT STUCK LIKE THAT. AND SINCE THEN IT HAS STALLED 3 MORE TIMES. IT DOES REQUIRE A LOT OF PRESSURE OR SHAKING OF THE KEY IN THE SWITCH FOR THE IGNITION TO FINALLY CUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995850June 19, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE VEHICLE STALLED AGAIN. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE TIMING CHAIN SLIPPING. THE CONTACT WAS GIVEN THE OPTION OF REPLACING THE ENGINE OR PERFORMING A TIMING CHAIN SERVICE AND VALVE REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND THE DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,475.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995760June 18, 2017
ELECTRICAL SYSTEM
VEHICLE WILL NOT TURN OFF. KEY GETS STUCK IN IGNITION SWITCH AND YOU CANNOT TURN OFF VEHICLE OR REMOVE KEY. DEALER SAYS THIS IS COMMON AND ONCE IT STARTS HAPPENING, YOU CANNOT TURN OFF THE ENGINE ROUTINELY. TO FINALLY TURN IT OFF, YOU HAVE TO USE TREMENDOUS FORCE AND IF THAT DOESN'T WORK, DRIVE THE VEHICLE AROUND FOR A BIT AND THEN TRY AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995768June 18, 2017
UNKNOWN OR OTHER
KEY STUCK IN RUNNING POSITION. CAR WILL NOT STOP RUNNING. CANNOT TURN CAR OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta