Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11004344July 11, 2017
ENGINE
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA HYBRID. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE, CONTACT DEALER AND HYBRID FAILURE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS PUSHED TO A PARKING LOT. DUE TO THE PROXIMITY TO HIS RESIDENCE, THE CONTACT PUSHED THE VEHICLE HOME. THE VEHICLE WAS TOWED TO THE DEALER (PRESTIGE VOLKSWAGEN IN STAMFORD, CONNECTICUT) FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 46,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004640July 11, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF ENGINE. THIS HAS BEEN HAPPENING FOR WEEKS. WHEN IT FIRST STARTED IT WAS ONLY ONCE AND AWHILE BUT NOW EVERY TIME I PARK MY CAR IT TAKES ME TWENTY OR MORE MINUTES TO TRY AND GET MY KEYS OUT AND TURN OFF ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004085July 10, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. AFTER PARKING THE VEHICLE, THE KEY WOULD NOT SHUT OFF THE VEHICLE. APPROXIMATELY THREE MINUTES LATER, AND AFTER SEVERAL ATTEMPTS, THE VEHICLE DID SHUT OFF. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR APPROXIMATELY SIX MONTHS. THE VEHICLE WAS TAKEN TO WINNER VOLKSWAGEN IN DOVER, DELAWARE FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE TUMBLER FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000. THE CONSUMER STATED THE IGNITION WOULD NOT TURN OFF. THE ISSUE WAS DO TO THE TUMBLER IN THE KEY. THE CONSUMER WAS INFORMED THIS WAS COMMON WITH VOLKSWAGEN VEHICLES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003874July 9, 2017
UNKNOWN OR OTHER
KEY WILL NOT TURN IN IGNITION CAUSING FLIP KEY TO FINALLY BREAK. HAS BEEN AN ISSUE FOR ABOUT A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003895July 9, 2017
ELECTRICAL SYSTEM
KEY STUCK IN IGNITION, UNABLE TO TURN OFF ENGINE ONLY BY RELEASING THE CLUTCH IN FIRST GEAR. PROBLEM HAPPENS ALL THE TIME BUT I HAVE BEEN ABLE WIGGLE IT OUT, HOWEVER NOW ITS STUCK FOR SURE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003839July 8, 2017
POWER TRAIN
WHEN STARTING FROM A STOP THE TRANSMISSION SLIPS INTO NEUTRAL AND THE CAR ROLLS UNPOWERED TO A STOP. IF THE ENGINE IS TURNED OFF AND TRANSMISSION IS SHIFTED TO "PARK" TO RESTART THE ENGINE IT IS THEN IMPOSSIBLE TO SHIFT THE TRANSMISSION OUT OF "PARK" INTO NEUTRAL OR ANY OTHER GEAR. WHENEVER THIS IS HAPPENING VARIOUS WARNING LIGHTS APPEAR ILLUMINATED ON THE WARNING PANEL-EG. "LOW WASHER FLUID" AND "TRACTION CONTROL WARNING." IN TRAFFIC THIS IS VERY DANGEROUS AND TO GET TO AN "OUTSIDE LANE" MAY BE IMPOSSIBLE. TO LOSE POWER WHEN STARTING FROM A STOP SIGN AND HAVING TO COAST TO A STOP IN THE LANE ONE HAS JUST ENTERED IS VERY DANGEROUS. TWICE WHEN TURNING LEFT WITH A LEFT-TURN GREEN ARROW THE TRANSMISSION FAILED AND I ROLLED TO A STOP, SHIFTED TO "PARK" TO RESTART THE ENGINE ONLY TO HAVE THE TRANSMISSION "LOCK-UP" IN "PARK" WITH ME UNABLE TO PHYSICALLY GET THE SELECTOR LEVER INTO "DRIVE." THIS CAR HAS BEEN SERVICED AT VW EVERY 10,000 MILES SINCE NEW AND AT 104,000 MILES I AM TOLD IT MAY NEED A NEW $7,000.00 TRANSMISSION. ON-LINE I SEE THAT THE "DSG TRANSMISSION " HAS BEEN RECALLED TWICE FROM 2006 TO 2016 FOR "SLIPPING INTO NEUTRAL." HOWEVER, VW CLAIMS THERE ARE NO RECALLS FOR MY VEHICLE AND WHEN I DO A NTSC VIN SEARCH I FIND NO SUCH PROBLEM LISTED. MY NEAREST VW SERVICE DEPARTMENT IS 45 MILES AWAY VIA INTERSTATE AND CITY DRIVING AND I AM AFRAID TO ATTEMPT DRIVING THERE FOR A DIAGNOSIS. LOCAL TRANSMISSION SHOPS ARE UNABLE TO SERVICE OR EVEN DIAGNOSE OR MEASURE THE FLUID LEVEL IN THE VW PROPRIETARY SEALED-UNIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003569July 7, 2017
AIR BAGS
AIRBAG INDICATOR LIGHT HAS COME ON AND FOR THE MOST PART REMAINS ON. FOR SHORT PERIODS OF TIME THE LIGHT WILL GO OFF, BUT INEVITABLY, IT ALWAYS TURNS BACK ON. THIS IS VERY CONCERNING AND SEEMS TO BE A SYSTEMIC ISSUE WITH THIS MAKE AND MODEL YEAR. MANY REPORT AIRBAGS NOT DEPLOYING IN THE EVENT OF AN ACCIDENT. VOLKSWAGEN NEEDS TO DO THE RIGHT THING AND ISSUE A RECALL BEFORE THEY HAVE A PR NIGHTMARE BY PUTTING PROFIT MARGINS OVER THE LIVES OF THEIR CONSUMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003579July 7, 2017
ELECTRICAL SYSTEM
IGNITION LOCKS UP PREVENTING KEY FROM BEING RELEASED OR ENGINE TURNING OFF. AFTER INSPECTION VW CAN FIND NO FAULT BY DRIVER, BUT NOT COVERED UNDER WARRANTY. REQUIRED IGNITION PARTS REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003675July 7, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC AND AN APPOINTMENT WAS SCHEDULED WITH A DEALER (CENTRAL VALLEY VOLKSWAGEN, 4620 MCHENRY AVE, MODESTO, CA 95356, (209) 524-6811) FOR DIAGNOSTIC TESTING. THE DEALER AND THE MANUFACTURER INDICATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL), ALTHOUGH THE FAILURES WERE IDENTICAL. THE MANUFACTURER PROVIDED NO SOLUTION OTHER THAN HAVING THE DEALER REPLACE THE PART. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003508July 6, 2017
INTERIOR LIGHTING, TRACTION CONTROL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN JETTA. ON SEVERAL OCCASIONS, WHILE DRIVING, ALL THE HEADLIGHTS AND TAIL LIGHTS FAILED TO ILLUMINATE. ALSO, WHILE THE VEHICLE'S DOORS WERE AJAR, THE INTERIOR LIGHTING FAILED TO ILLUMINATE. ALSO, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT PREVIOUSLY REPAIRED THE HEADLIGHTS AND TAIL LIGHTS THREE TIMES, BUT THE INTERIOR LIGHTING WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003016July 5, 2017
UNKNOWN OR OTHER
IGNITION WILL NOT TURN OFF. THE KEY GETS STUCK WITH THE ENGINE ON. IT TAKES 10 MINS TO AN HOUR JUST TO GET IT OFF. MANY VW DRIVERS ARE EXPERIENCING THIS PROBLEM. IT COSTS $500-$700 TO REPLACE IGNITION CYLINDER JUST TO HAVE IT BREAK DOWN A YEAR OR TWO. PLEASE FORCE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003039July 5, 2017
ENGINE
2009 VOLKSWAGEN JETTA WOLFSBURG 2.0TSI TIMING CHAIN TENSIONER FAILURE. AT 109K MILES THE CAR WOULD NOT START IN THE AM TO GO TO WORK. THIS HAPPENED ON 12/23/16. HAD CAR TOWED TO DEALER AND RECEIVED PHONE CALL FROM SERVICE DEPARTMENT THAT THE TIMING CHAIN TENSIONER HAD FAILED. THE ENGINE WILL NEED BETWEEN $3600 AND $5500 TO REPLACE THE ENGINE COMPONENTS. I WAS TOLD BY THE SERVICE TECH TO CALL VW CUSTOMER CARE BECAUSE THIS IS A KNOWN ISSUE AND THEY MAY HELP WITH THE REPAIRS. VW TOLD ME THEY KNEW NOTHING ABOUT THIS PROBLEM. GOT A SECOND OPINION FROM A MECHANIC THAT WAS PREVIOUSLY EMPLOYED BY VW AND HE VERIFIED THE DIAGNOSIS. THE CAR IS STILL SITTING IN MY DRIVEWAY WITHOUT BEING REPAIRED. I HAVE SINCE FOUND THAT THIS IS A VERY LARGE ISSUE THAT GOES BACK TO THE 2008 MODEL YEAR. THERE ARE SEVERAL CLASS ACTION LAWSUITS PERTAINING TO THIS ISSUE. ONE CASE FILED IN NEW JERSEY IN MAY 2016 HAS JUST HAD ANOTHER HEARING ON MAY 9TH 2017 WHERE THE SUPREME COURT OF NJ HAS AGREED TO LET THE CASE GO FORWARD STATING THERE IS ENOUGH EVIDENCE SHOWING VW AT FAULT. I HAVE DOCUMENTATION FROM THE DEALER AND CAN PROVIDE THAT ONCE I AM BACK AT MY HOME. ANY HELP THE MANY CONSUMERS THAT OWN VW AND AUDI VEHICLES WITH THE 2.0TSI ENGINE FROM 2008-2013 CAN GET WOULD BE GREATLY APPRECIATED. RESEARCHING VW 2.0TSI TIMING TENSIONER ON THE INTERNET WILL BRING UP THE HUNDREDS, IF NOT MORE, OF THE PEOPLE THAT HAVE PAID UPWARDS OF $10K TO HAVE ENGINES REPAIRED ON CARS THAT HAVE AS LITTLE AS 30K MILES ON THEM. THE VW SERVICE MANUAL DOES NOT MENTION THE TIMING CHAIN TENSIONER NEEDING SERVICE AT A PARTICULAR MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003083July 5, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. ON SEVERAL OCCASIONS, WHILE DRIVING 40 MPH, THE VEHICLE STOPPED WITHOUT WARNING. ON ONE OCCASION, THE VEHICLE FAILED TO ACCELERATE. AS A RESULT, THE CONTACT STATED THAT A WARNING INDICATOR ILLUMINATED, INDICATING TO DEPRESS THE BRAKE PEDAL AND ACCELERATE AGAIN. ON ANOTHER OCCASION, WHILE ATTEMPTING TO REVERSE THE VEHICLE, THE GEAR SHIFTER FAILED TO OPERATE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO VORDERMAN VOLKSWAGEN (LOCATED AT 5811 CROSS CREEK BLVD, FORT WAYNE, IN 46818 (260) 489-7900) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT OFFER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002776July 3, 2017
ELECTRICAL SYSTEM, SEATS
WHEN I WAS SITTING IN THE DRIVER'S SEAT WITH THE HEATED SEAT OPTION TURNED TO A 5 (HIGH), WHILE THE CAR WAS WARMING UP, I NOTICED SOME SMOKE COMING FROM THE RIGHT SIDE OF THE SEAT. THE HEATED SEAT STARTED TO BURN THROUGH THE CLOTH COVER DIRECTLY WHERE MY METAL JACKET ZIPPER WAS MAKING CONTACT WITH THE CLOTH SEAT SURFACE. I IMMEDIATELY POURED WATER ON THE SEAT TO ENSURE A FIRE DIDN'T START. I HAVE NOT ATTEMPTED TO USE THE SEAT HEATERS SINCE THIS INCIDENT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11002715July 2, 2017
ELECTRICAL SYSTEM
IGNITION SWITCH GETS STUCK BOTH WHEN STARTING AND WHILE STOPPING, HAD TO LET MY CAR RUN FOR HOURS BEFORE I HAD TO WIGGLE OUT THE KEY, DONT THINK THIS WILL WORK FOR LONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002613July 1, 2017
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. I PULLED INTO MY DRIVEWAY AT HOME ON LANCASTER ST IN PLATTEVILLE WISOCINSIN AND WENT TO TURN MY CAR OFF. I COULD NOT TURN THE KEY BACKWARDS TO SHUT OFF THE VEHICLE. MY CAR RAN FOR ABOUT 2 HOURS WHILE I CALLED AROUND TO MECHANICS AND DEALERSHIPS TRYING TO FIND SOMEONE WHO COULD HELP ME. THE VW DEALERSHIP IN DUBUQUE IOWA THAT I CALLED TOLD ME THAT HE HAS HEARD THIS HAS BEEN A COMMON ISSUE BUT HE DIDN'T KNOW HOW TO HELP ME. HE TOLD ME I COULD TRY BREAKING THE KEY. HOWEVER THAT MADE NO SENSE BECAUSE THE CAR WOULD STILL BE RUNNING, I WOULD STILL HAVE TO PAY TO GET THE KEY OUT, REPLACE WHATEVER IS WRONG WITH IT, AND BUY A NEW VERY EXPENSIVE KEY. MY CAR IS NOW SITTING AT A MECHANIC IN BENTON WISCONSIN WITH THE KEY STILL STUCK IN THE IGNITION.. I'M SURE HE UNHOOKED THE BATTERY SO THE ENGINE WOULD SHUT OFF. NOW I AM OUT A VEHICLE FOR 4-5 DAYS WITH THE HOLIDAY WEEKEND SO WHO KNOWS HOW SERIOUS THIS IS OR HOW SOON IT CAN BE FIXED. I WOULD APPRECIATE A RESPONSE OR SOME FEEDBACK. I AM A COLLEGE STUDENT L, I JUST BOUGHT MYSELF THIS CAR A YEAR AGO. THIS SHOULD NOT BE HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002483June 30, 2017
EXTERIOR LIGHTING
HEADLIGHT BULBS CONTINUOUSLY BURNOUT. HAVE REQUIRED REPLACEMENT EVERY 2000-2500 MILES OR LESS. SOMETIMES ONE SIDE BURNS OUT ONLY. WHEN THAT SIDE IS REPLACED, THE OTHER SIDE WILL BURNOUT IN 2 WEEKS OR LESS TIME UNDER NORMAL HIGHWAY DRIVING. THIS IS MAJOR SAFETY DEFECT THAT IS KNOWN TO VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002517June 30, 2017
ENGINE
TL* THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. WHILE DRIVING 25 MPH, THE ENGINE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE AND THEN TOWED TO WHEELER AUTO PARTS (LOCATED AT 8391 E MONROE RD, WHEELER, MI 48662; (989) 842-3158) WHERE IT WAS DIAGNOSED THAT THE TIMING BELT AND ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE ENGINE STALLED IN THE SHOP'S PARKING LOT AND THE CHECK ENGINE INDICATOR ILLUMINATED. IN ADDITION, THE CONTACT NOTICED A STRONG FUEL ODOR COMING THE FRONT OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER (LAFONTAINE VOLKSWAGEN LOCATED AT 2200 S TELEGRAPH RD, DEARBORN, MI 48124; (313) 996-6000) WHERE IT WAS DIAGNOSED THAT THE TIMING BELT AND ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED FOR THE FUEL ODOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-822-8987 AND STATED THAT THEY WOULD NOT BE RESPONSIBLE FOR REPAIRING THE VEHICLE. CASE NUMBER: 170791374 WAS PROVIDED. THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002516June 30, 2017
AIR BAGS
TAKATA RECALL AIR BAG LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002591June 30, 2017
EXTERIOR LIGHTING
PREMATURE BURNOUT ON THE LOW BEAMS. REPLACED THE BULBS 3 TIMES IN LESS THAN 2 YEARS. PASSENGER SIDE THE FIRST TIME, BOTH THE SECOND TIME (9 MONTHS) AND NOW THE DRIVER SIDE AGAIN (6 MONTHS).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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