Toyota Sienna Complaints

9,048 consumer complaints on file.

#10134957August 31, 2005
TIRES
WE PURCHASED A TOYOTA SIENNA MAY 2003(2004 MODEL), IT HAS 20,696 MILES AND THE FRONT TWO TIRES ARE COMPLETELY WORN ON THE OUTSIDE EDGE OF THE TIRE, THE STEEL IS EVEN SHOWING ON ONE OF THEM. THE TIRES ON THE SIENNA ARE THE BRIDGESTONE B380 P225/60 R17 98T THESE ARE RUN FLAT TIRES,WAS NOT AWARE OF UNTIL TODAY. I HAVE DONE ALL ROUTINE MAINTENANCE ON THE CAR. I HAVE SPOKEN TO THE DEALER, TOYOTA, AND BRIDGESTONE NO ONE SEEMS TO BE HELPING AND EXCEPTING RESPONSIBILITY. IT IS NOT RIGHT THAT I AM ONLY GETTING THAT LOW MILEAGE ON THESES TIRES AND THE FACT THAT IT COST SO MUCH TO REPLACE THEM. IF I WAS AWARE OF THIS AT THE TIME OF PURCHASE WOULD NOT HAVE BOUGHT IT, ONE REASON FOR BUYING IT WAS THE LONGEVITY AND LOW MAINTENANCE OF TOYOTAS. EVEN IF I DO NOT REPLACE THE TIRES WITH RUN FLAT TIRES THE CAR DOES NOT COME EQUIPPED WITH A SPARE, WHICH WOULD BE AN ADDITIONAL EXPENSE AND THEN THE SPARE WOULD SIT IN THE CARGO SPACE WHERE I WOULD NOT BE ABLE TO FOLD THE THIRD ROW SEAT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134709August 30, 2005
TIRES:TREAD/BELT
VOIDS AND PEELING OF TREAD ON ALL FOUR TIRES. IT APPEARED AS IF THERE WERE LARGE AIR BUBBLES TRAPPED IN THE TREAD AT MANUFACTURING. THIS WAS NOTICED AFTER HAVING ONLY 30,000 MILES ON TIRES. HAD TO REPLACE WITH ALL NEW TIRES DUE TO MFG. DEFECT. MICHELIN ONLY ALLOWED 50% TOWARD NEW TIRES. I WAS FORTUNATE NOT TO HAVE BEEN KILLED WHILE DRIVING WITH THESE TIRES. THIS HAS REALLY EMOTIONALLY UPSET ME CONSIDERING I HAD JUST DRIVEN FROM FL TO NH WITH THEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134704August 30, 2005
ENGINE AND ENGINE COOLING
DT: THE CALLER STATES THAT THE OIL IN VEHICLE WAS DISAPPEARING FROM THE ENGINE. HE DROVE 800 MILES TO FLORIDA AND HAD TO PUT 4 OR 5 QUARTS OF OIL. HE HAS TO PUT THAT MUCH OIL EVERY 1500 MILES. DEALER HAD THE VEHICLE SINCE AUGUST 5, 2005 AND THEY COULD NOT FIND THE CAUSE OF THE PROBLEM. MANUFACTURER SENT THE CALLER A LETTER STATING THE ENGINE COULD FAIL BECAUSE OF THE OIL PROBLEM. IT WAS AN OIL CONSUMPTION PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131179August 26, 2005
TIRES
DT: THE CONTACT OWNED A 2004 TOYOTA SIENNA ALL WHEEL DRIVE. ALL THE TIRES HAD TO BE REPLACED AT 14842 MILES. THE VEHICLE WAS TAKEN TO THE DEALER BECAUSE ONE TIRE WAS DAMAGED, AND THEY SAID ALL THE TIRES WORN OUT AND NEEDED TO BE REPLACED. THE TIRE THAT WAS DAMAGED HAD A HOLE IN IT, AND IT WAS A FLAT TIRE. THE TIRES WERE REGULARLY SERVICED. THE TIRE MANUFACTURER WAS DUNLOP , LINE IS 225/60R17, ODI # 3DT00004279-DU. SEARCHED ON THE INTERNET AND SAW MANY SIMILAR COMPLAINTS. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134519August 23, 2005
TIRES
TOYOTA SIENNA DEVELOPED PROBLEMS WITH THE RUNFLAT TIRE EQUIPMENT.*MR A FEW DAYS AFTER PURCHASING THE VEHICLE, THE CONSUMER DISCOVERED THE VEHICLE DID NOT HAVE A SPARE TIRE. THE OWNERS MANUAL LEAD THE CONSUMER TO BELIEVE THAT THE RUN FLAT TIRES COULD BE REPAIRED OR REPLACED AT ANY TIRE DEALER IN THE US. THE CONSUMER WENT TO A TIRE SHOP TO HAVE THE TIRES ROTATED, HOWEVER HE WAS TOLD IF THE TIRE BECAME FLAT IT WOULD COST $250.00 FOR A NEW TIRE AND THE TIRE(S) COULD NOT BE REPAIRED. THE CONSUMER WENT TO THE DEALER AND WAS TOLD THE SAME INFORMATION, IN ADDITION IF ONE OF THE TIRES HAD OVER 15,000 MILES ALL 4 TIRES WOULD HAVE TO BE REPLACED. THE CONSUMER CONTACTED TOYOTA AND WAS TOLD THE VEHICLE WAS DESIGNED FOR RUN FLAT TIRES AND THERE WAS NO PLACE FOR A SPARE TIRE. THE CONSUMER REQUESTED THAT THE RUNFLAT TIRES BE REPLACED WITH REGULAR TIRES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133786August 22, 2005
PARKING BRAKE
THE VEHICLE LEARCHED FORWARD FROM A AN IDLING POSITION WHILE IN PARK UP AN INCLINED DRIVEWAY
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10133802August 22, 2005
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
DT: CONTACT STATES THE SLIDING DOORS WILL NOT OPEN FROM INSIDE OF THE VEHICLE. THE CONSUMER HAS CHECKED TO SEE IF THE CHILD SAFETY LOCK WAS ENGAGED, BUT IT WAS NOT. THE CONSUMER STATED HER SIX YEAR OLD CHILD BROKE THE HANDLE FROM THE OUTSIDE OF THE PASSENGER'S SIDE SLIDING DOOR. THE CONSUMER HAS NOT HAD THE VEHICLE TO A SERVICE DEALER YET.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133677August 21, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE HESITATES AND LURCHES FORWARD ON ACCELERATION. DRIVER GETS JERKED FORWARD AT AN ABNORMAL RATE. AFTER ACCELERATION UPON LEAVING A STOPED STATE VEHICLE DOES NOT RESPOND AND/OR HESITATES FOR A SECOND THEN LURCHES FORWARD. DEALER HAS BEEN NOTIFIED MANY TIMES AND THEY TELL ME THIS IS A CHARACTERISTIC WITH THE NEW FLY WHEEL DESIGN IN THE TOYOTAS. THEY AGREE IT IS NOT RIGHT BUT TELL ME THERE IS NOTHING I CAN DO ABOUT IT?? AS A CONSUMER THIS IN UNACCEPTABLE. AM STARTING TO HAVE NECK PROBLEMS AS A RESULT OF DOING A LOT OF LOCAL IN TOWN DRIVING AND CONSTANTLY STOPPING AND STARTING WITH BEING JERKED AROUND IN MY VAN. EVEN THE PASSENGERS FEEL IT. I THINK THIS IS A MAJOR SAFETY ISSUES SINCE IT CAN CREATE PHYSICAL DAMAGE TO THE DRIVER AND CAUSE AN ACCIDENT IF VAN DOES NOT RESPOND TO ACCELERATOR WHEN EXPECTED TOO. TIRES MAY SPIN OUT TOO WHEN THE JERKY ACCELERATION OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133522August 19, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
2004 TOYOTA SIENNA LE--STRONG SULFUR LIKE ODOR EMITTING FROM EXHAUST ESPECIALLY NOTED DURING COLD WEATHER. TOOK VEHICLE IN FOR EVALUATION AND TOLD NO PROBLEM--MOST LIKELY "QUALITY OF GASOLINE". A MECHANIC FRIEND SUGGESTED "CATALYTIC CONVERTER" PROBLEM. CONCERNED ABOUT LONG TERM CONSEQUENCES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133549August 19, 2005
POWER TRAIN:MANUAL TRANSMISSION:COLUMN SHIFT ASSEMBLY
ON 8/18/05 MORNING THE SHIFTER LEVER BEHIND THE STEERING WHEEL WAS BROKEN LOOSE THAT I HAD NO CONTROL OF THE GEARS. THEN I BROUGHT MY VAN TO STEVENS CREEK TOYOTA (SAN JOSE, CA) WHERE I BOUGHT THE SIENNA VAN FOR REPAIR. AFTER THE TOYOTA TECHNICIAN OPENED UP FOR INSPECTION, I LATER WENT THERE TO TOOK SOME PHOTOS OF THE CONDITIONS, I FOUND OUT THAT THE MAIN CAUSE FOR THE MALFUNCTION OF THE SHIFTER WAS A BIG PIECE OF CAST IRON (APPROX. 1/2" THICK) THAT SERVES AS A MAIN FRAME OR BRACKET FOR ALL OTHER COMPONENTS IN THE ASSEMBLY FOR SUPPORT OF THEIR MOVING MECHANISM BROKE IN HALF ( HAVE PHOTOS TO PROVE IT) LITERALLY. SINCE IT APPEARS AS A "DEFECTIVE PART" OF THE SHIFTER AND NOT A "WEAR & TEAR" CONDITION, I 'VE REQUESTED TOYOTA CORP. (BOTH LOCAL & HEADQUARTES) TO REPLACE IT WITH FREE OF CHARGE. THE REQUEST WAS DECLINED DUE TO WARRANTY POLICY BEYOND 30,000 MILES/ 3 YEAR. THEN TOYOTA CORP. ISSUED ME A CASE NO.:2005-0818-0778 (FILED 8/18/05).I ALSO ASKED SERVICE REPRESENTATIVE, AUTO MECHANICS, AND TOYOTA CORP. AGENT THAT HAVE THEY SEEN OR HEARD ANYTHING SIMILAR LIKE MY CASE, NOBODY COULD CONFIRM IT IS A COMMON PROBLEM OF "WEAR & TEAR" BEYOND WARRANTY PERIOD. THE QUESTION IS HOW A CONSUMER LIKE MYSELF GET PROJECTED FROM THE "DEFECTIVE PART" THAT A DRIVER DEFENDS HEAVILY FOR MANEUVERING OF THE VEHICLE HAS NO CONTROL OVER THE GEARS? FORTUNATELY, THE INCIDENT DIDN'T HAPPEN WHILE I WAS DRIVING ON THE FREEWAY WITH MY WIFE AND (3) YOUNG KIDS OR GET STUCK IN THE MIDDLE OF THE RAILROAD WITH RUNNING TRAIN APPROACHING. I BELIEVE THAT "SAFETY ISSUE" SHALL BE THE FIRST PRIORITY NEEDED TO BE RESOLVED BY TOYOTA CORP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133336August 18, 2005
SEAT BELTS
I HAVE A 2000 TOYOTA SIENNA IN WHICH SEAT BELTS LOCK WITH LITTLE MOVEMENT AFTER BEING RETRACTED FROM THE CAR WALL (I DO NOT KNOW WHY IT IS DESIGNED THIS WAY, AND HAD BEEN BOTHERED BY THE DESIGN WELL BEFORE WHAT I REPORT HERE). ONE DAY MY 6 YEAR OLD DAUGHTER MOVED AROUND WHILE UNDER THE SEAT BELT AND WAS ENTANGLED IN IT. SHE KEPT TRYING TO GET HERSELF OUT, BUT THE BELT WOULD ONLY MOVE A FEW MILLIMETERS INTO THE WALL, AND NEVER OUTWARDS. BY THE TIME I REALIZED WHAT WAS GOING ON SHE WAS GROANING IN PAIN WITH THE BELT TIGHTLY AROUND THE BELLY AND TO THE SEAT. I HAD TO CUT THE BELT TO GET HER LOOSE (WHICH LATER COST ABOUT $200 TO REPLACE). THE REPAIRED BELT WORKS WITH THE SAME TECHNOLOGY AS THE OLD, AND ALL OTHERS IN THE CAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133256August 17, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I CONSUMER OWNS A SIENNA CE 2005. BOUGHT IT AT TOYOTA OF ORANGE ON MARCH 4,2005. VAN HAD A OIL CHANGE SERVICE ON AUGUST 13,05. ALTHOUGH MY VAN HAS LOW MILEAGE, ABOUT 1, 355 MILES AFTER OIL CHANGE. WENT SHOPPING AT RALPH SUPERMARKET IN FRONT OF TOYOTYA DEALER. WHEN WERE ABOUT TO GO HOME SUDDENLY BRAKES DID NOT WORK. LUCKILY VAN WAS STILL IN PARKING LOT OF RALPH SUPERMARKET. IMAGINE THAT IF THIS HAPPENED ON THE STREET CONSUMER AND CHILDREN COULD GET HURT OR KILLED. THEN CONSUMER CAREFULLY BACK TO DEALER AND LEFT VAN FOR SERVICE. IT'S ABOUT 7:30 PM - 08/13/05. CURRENTLY, VAN WAS STILL IN SERVICE DEPT FOR WAITTING FOR PART. ALREADY REPORTED BRAKE PROBLEM TO THE TOYOTA MANUFACTURER. WONDERED WHY SYSTEM DIDN'T SHOW THE BRAKE FAILURE? W VAN HAD BRAKE PROBLEM WHLIE IT WAS 5 MONTHS OLD AND STILL HAD LOW MILEAGE? AFTER FIXING THE BRAKE PROBLEM IS IT SAFE TO DRIVE THAT VAN? WISHED DID NOT HAVE THAT SERIOUS PROBLEM AGAIN. THAT'S ALL WAS CONSUMER'S CONCERNS. THANK YOU VERY MUCH FOR LISTENING. TU LE.714-542-4782. P.S: IDON'T KNOW EXACT MECHANICAL TERM TO DESCRIBE THE BRAKE PROBLEM AT THE BOTTOM OF THIS COMPLAINT. ONLY KNOW VAN HAS NO BRAKES AT THAT INCIDENT*AK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133003August 16, 2005
ENGINE AND ENGINE COOLING
ENGINE OIL LIGHT CAME ON WHEN DRIVING, WHEN TAKEN TO DEALER, SERVICE REP. INDICATED THIS WOULD POTENTIALLY BE A VERY EXPENSIVE REPAIR. AFTER A QUICK SEARCH ON THE INTERNET REVEALED AN "ISSUE" WITH THIS ENGINE AND A CALL TO TOYOTA NATIONAL AND SOME "DISCUSSIONS" WITH THE DEALER THE CAR WAS TAKEN FOR "DESLUDGING". PROOF OF OIL CHANGES HAD TO BE PROVIDED, MUCH DISCUSSION ABOUT HOW IT WAS "OUR FAULT". SINCE WE ARE BOTH ENGINEERS AND TYPICALLY KEEP OUR VEHICLES A VERY LONG TIME, THIS WAS INSULTING. VAN WAS RETURNED, BUT OIL LIGHT CAME ON WITHIN 10 MILES. IT THEN STAYED FOR QUITE A WHILE (I THINK THEY SAID IT HAD AT LEAST 6 OIL CHANGES). NO OFFER OF RENTAL CAR WAS MADE. AFTER IT WAS RETURNED WITHIN A MONTH IT BLEW A HOLE THROUGH THE VALVE COVER (MECHANIC FORGET TO TORQUE ONE OF THE HEAD/CAM BOLTS, BOLT BACKED OFF AND WASHER BLEW A SMALL HOLE IN VALVE COVER).OIL/SMOKE EVERYWHERE. IT BURNED OFF OIL FOR MONTHS AFTERWARD. IT WAS TOWED BACK. HOLE WAS ON EXTREME DRIVERS SIDE OF ENGINE. VALVE COVER WAS REPLACE, BOLT/WASHER EITHER REPLACED OR RETORQUED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132899August 15, 2005
VEHICLE SPEED CONTROL
I PULLED INTO A PARKING LOT AND MADE A RIGHT TURN TO PULL INTO A PARKING SPACE. I WAS HALFWAY INTO THE SPACE, MY FOOT WAS ON THE BRAKE PEDAL, WHEN I FELT THE VAN JERK-IT THEN SUDDENLY ACCELERATED, WENT OVER THE RAISED CURB IN FRONT,ONTO THE EXIT LANE OF THE SHOPPING CENTER,TURNED AROUND BACK INTO THE PARKING LOT(THE WHEEL WAS TURNED TO THE RIGHT STILL),HIT THE BUILDING BREAKING A COUPLE OF WINDOWS, AND THEN CAME TO A STOP AFTER HITTING A BARRICADED DUMPSTER ALONG THE WAY. ALL THE WHILE I WAS HITTING THE BRAKES, BUT THEY DIDN'T SEEM TO WORK. THE AIRBAG DEPLOYED IN THE PROCESS,THE FRONT OF THE VAN WAS BADLY DAMAGED. THANKFULLY THERE WERE NO PEDESTRIANS IN THE LOT AND I DIDN'T HIT ANY OTHER VEHICLE AND MY SON AND I WALKED AWAY WITH MINOR INJURIES. I HAVE CONTACTED TOYOTA. THEY INSPECTED THE VAN LAST WEEK AND I AM WAITING TO HEAR THEIR REPORT. THE VAN HASN'T BEEN FIXED YET-I AM WAITING TO HEAR FROM TOYOTA AS TO THE NEXT COURSE OF ACTION. ABOUT AN HOUR BEFORE THIS INCIDENT OCCURRED, I WAS PULLING OUT OF ANOTHER PARKING SPACE IN REVERSE,WHEN THE VAN JUST STOPPED AND DIDN'T MOVE. I RESTARTED IT,PUT IT ON REVERSE AND THEN IT MOVED ALRIGHT,WAS BUMPY-I THOUGHT A TIRE WAS FLAT-STOPPED AND CHECKED TO SEE ALL OF THEM-THEY WERE FINE, AND AFTER THAT ALL WAS SMOOTH AND WELL UNTIL THE CRASH. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10132803August 14, 2005
TIRES:TREAD/BELT
UNEVEN AND PREMATURE WEAR ON ALL 4 TIRES WITH PROGRESSIVELY HARSH AND NOISY RIDE ON 2004 TOYOTA XLE LIMITED AWD MINIVAN DESPITE PROPER TIRE PRESSURE AND TIRE ROTATION. CURRENT MILEAGE ~8,900 MILES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132559August 12, 2005
TIRES, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY, EQUIPMENT, SEAT BELTS, FUEL SYSTEM, GASOLINE, VISIBILITY:GLASS, SIDE/REAR, INTERIOR LIGHTING, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
RADIATOR RUPTURED AND THE ENGINE OVERHEATED; HOSE REPLACED IN STEERING COLUMN RECALL; RUST PROTECTIVE TAPE RECALL; DVD SCREEN REPLACED AND THE ENTIRE DVD PLAYER REPLACED(SCREEN STILL NOT EASILY VISIBLE IN MIDDLE ROW); PASSENGER SEAT BELT REPLACED; MIDDLE PASSENGER SEAT BELT FAILING; GASOLINE SMELL INSIDE OF CAR WITH AC ON RECIRCULATION; DRIVER'S WINDOW FELL INSIDE DOOR IN SNOW STORM AND WAS NOT CONSIDERED A SAFETY ISSUE TO GET A LOANER VEHICLE EVEN THOUGH THE VEHICLE COULD NOT BE LOCKED; TIRES COMPLETELY BALD AND LEAKING UNDER 30,000 MILES, DVD PLAYER MUST BE AT A HIGH DB VOLUME AND WHEN RETURNED TO RADIO/CD WILL ALMOST DEAFEN YOU; INTERIOR LIGHTS HAVE TO BE MANUALLY OVER RIDDEN OR WILL DRAIN BATTERY; CAR HESITATES 1-2 SECONDS WHEN TRYING TO QUICKLY ACCELERATE AND THEN LURCHES FORWARD ALARMINGLY; CRUISE CONTROL IS NOT FUNCTIONING; WAITING TO HAVE FUEL MIXTURE SENSOR REPLACED. I WAS NOT INFORMED OF FIRST 2 RECALLS UNTIL I MY ENGINE OVERHEATED. I DID GET THE RUST RECALL AND A STICKER ON MY SLIDING DOOR INFORMING USER OF DANGER OF HAVING MIDDLE WINDOWS OPEN WHILE OPENING THE MIDDLE DOOR COULD CATCH A HEAD OR OTHER EXTREMITY. TOYOTA DEALER SERVICE MANAGER SAYS MINE IS THE ONLY 04 SIENNA EXPERIENCING ANY PROBLEMS EXCEPT FOR THE RECALLS ON THE RADIATOR; THE STEERING HOSE; THE RUST TAPE; AND THE MIDDLE SEAT BELT. NOT SO ACCORDING TO ALL I HAVE READ HERE. MOST OF THE PROBLEMS HAVE OCCURRED BETWEEN 22,000 AND 34,000 MILES; THE DVD SCREEN ALWAYS FAILED TO LOCK INTO A GOOD POSITION FOR THE MIDDLE ROW VIEWERS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132571August 12, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DT: BOTH SLIDING DOORS WILL NOT LOCK INTO PLACE. THE VEHICLE HAS BEEN TO THE DEALERSHIP, BUT THEY STATED THIS WAS A SAFETY DESIGN . WHEN THE CONSUMER OPENED THE DOOR IT WILL NOT LOCK INTO PLACE. THE SERVICE DEALER STATED WHEN THE WINDOWS WERE OPENED ON THE DOOR IT WILL NOT LOCK INTO PLACE. THE CONSUMER DID TRY TO LEAVE THE WINDOWS UP, BUT THE DOOR STILL WILL NOT LOCK WHEN OPENED. THE OWNER'S MANUAL STATED THE WHEN THE SLIDING DOOR WINDOW WAS OPENED THE SLIDING DOOR WILL STOP HALF WAY AND LOCK INTO PLACE. THE CONSUMER HAS NOT CONTACTED THE MANUFACTURER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132184August 10, 2005
FUEL SYSTEM, GASOLINE
MY HUSBAND AND I PURCHASED A 2004 TOYOTA SIENNA IN FEB. 2004. WE TRADED IT ON 6/24/2005 FOR A 2005 TOYOTA SIENNA. THE REASON WAS WE DID NOT NEED AN 8-PASS. AND CAPTAIN CHAIRS IN 2ND ROW AND I HATED THE COLOR. SO WE GOT A 2005 BLUE MIRAGE LE 7-PASSENGER ON 6/24/05. BUT, YES WE HAVE A PROBLEM MY 04 GOT 19.6 MI. PER GAL. THIS ONE IS ONLY GETTING 14.3 MPG. I STILL DRIVE TO SAME PLACES AND I PUSHED THE 04 TO ITS LIMITS UNLIKE THE 05 THAT I DROVE LIKE IT IS A BABY. I BROUGHT MY CAR TO THE DEALERSHIP ON 7/25/2005 TO HAVE THEM FIND OUT WHAT THE PROBLEM WAS. I WAS TOLD THEY WERE GOING DRIVE IT 75 MILES. WELL THEY DROVE IT 210 MI. THEY SAID THAT THE OVERHEAD COMPUTER WAS NOT SET CORRECTLY AND IT WAS RESET TO 22.7 MPG. AS I WAS LEAVING THE COMPUTER WAS DROPPING ON THE MPG, I CALLED THE SERVICE MANAGER ROB. HE TOLD ME THAT I WAS WRONG AND THAT I NEEDED TO DRIVE IT FOR AT LEAST 5,000 MI. BEFORE I KNEW WHAT THE CAR WOULD GET. BULL MY 04 ALWAYS GOT 19 TO 20 MPG. TODAY I MANUALLY TRACKED IT AND ONCE AGAIN MY CAR IS ONLY GETTING 14.33 MPG. TOYOTA CORP. CALLED ME ABOUT THE VAN. HAVE NOT HEARD ANYTHING FROM THEM. THEY SAID THERE WAS SOMETHING WRONG WITH IT. SHE SAID HER MANAGER WOULD CONTACT ME STILL NO WORD. SO, TONIGHT MY HUSBAND AND I WENT UP THERE TO SPEAK WITH THE MANAGER WHO SOLD US THE CAR, HE WASN'T THERE BUT ANOTHER MANAGER SAID I NEEDED TO SPEAK WITH THE MANAGER THAT SOLD IT TO US. AND TO NEVER GO BY THE COMPUTER ALWAYS FIGURE GAS MI. MANUALLY. SO, WHY DID I PAY FOR IT? WE HAVE BOUGHT 4 TOYOTAS FROM THEM IN THE LAST 4 YEARS AND HAVE REMAINED FAITHFUL CUSTOMERS. I DID NOT SEE ANYTHING ON YOUR WEBSITE THAT REFERRED TO THIS. DO YOU HAVE ANY IDEAS? THANK YOU, GENA M. STOKES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132103August 9, 2005
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHEN DRIVING ON HIGHWAY I-87 OUR MOONROOF IN OUR MINIVAN STARTED TO BLOW OFF. LUCKILY MY HUSBAND WAS IN THE PASSENGER SEAT AND COULD HOLD THE GLASS WHILE I PULL OFF. WE IMMEDIATELY CALLED TOYOTA OF CLIFTON PARK TO TELL THEM AND TOOK IT THERE THE FOLLOWING MORNING. THEY GAVE US TWO OPTIONS, ONE FULL REPLACEMENT AT A COST OF APPROX 1,340 + TAX OR TO HAVE THEM ATTEMPT TO REPLACE THE GLUE AND WE WOULD HAVE TO LET IT "CURE" FOR A FEW DAYS. WE DIDN'T DRIVE IT FOR APPROX 8 DAYS AND TWO DAYS AFTER DRIVING IT, IT FLEW OFF AGAIN, THIS TIME I WAS ALONE AN COULDN'T GRAB IT AND IT BLEW OUT AND HIT ANOTHER VEHICLE CAUSING PROPERTY DAMAGE TO THAT CAR. WE TOLD TOYOTA ORIGINALLY THAT IT HAD TO BE A MANUFACTURING DEFECT, YOU DON'T DRIVE AROUND AND EXPECT THE WINDOWS TO BLOW OUT OF YOUR CAR. THEY SAID BECAUSE WE WERE OVER OUR 50000 MILES THEY WOULDN'T BE RESPONSIBLE. NOW IN ADDITION TO THEM NOT TAKING RESPONSIBILITY FOR A DEFECTIVE MOONROOF, THEY ALSO GAVE US BAD ADVISE ON FIXING IT. THEY TOLD US ONLY ONE VERY EXPENSIVE OPTION AND THEN ONE VERY CHEAP. NOTHING IN BETWEEN WAS OFFERED AND AFTER TALKING TO OUR INSURANCE ADJUSTER, THERE WAS MANY OTHER WAYS TO FIX THE VEHICLE (ONLY REPLACE THE GLASS, GET ONE FROM A JUNK YARD ETC) BUT THEY DIDN'T OFFER THOSE LESS EXPENSIVE REPAIRS SO OF COURSE WE TRIED THE GLUE. AFTER METLIFE SENT AN ENGINEER FROM AN INDEPENDENT COMPANY DID WE FIND OUT THEY USED AN APPOXY THAT ISN'T MEANT FOR FIXING SUNROOF'S OR CARS. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10131560August 4, 2005
TIRES
DT: HAD A NEW 2005 TOYOTA SIENNA WITH 3,000 MILES ON THE VEHICLE THAT HAD RUN FLAT TIRES, AND THE BACK RIGHT PASSENGER TIRE THAT WENT FLAT. THEN SMOKED AND REACHED A FLASH POINT AND CAUGHT FIRE. WAS DRIVING ON HIGHWAY AT A SPEED OF ABOUT 60 MPH AND NOTICED A JUMPINESS IN THE VEHICLE. DROVE THIS WAY FOR AN UNKNOWN DISTANCE. PULLED TO SIDE OF THE ROAD, NOTICED A LOT SMOKE COMING FROM THE TIRE AND IMMEDIATELY REMOVED FAMILY FROM VEHICLE. CALLED 911, AND AAA. A PASSERBY WHO WORKED FOR THE FORESTRY DIVISION CALLED FIRE DEPARTMENT AS WELL. TWO PASSERBYS USED 2 FULL FIRE EXTINGUISHERS AND PUT OUT FIRE, FIRE DEPARTMENT CAME AFTER AND WATERED DOWN TIRE AS WELL. TOWED TO A DEALER, DEALER DID NOT KNOW WHY TIRE WENT INTO FLAMES. DEALER DID NOT OFFER NO EXPLANATION. CONTACTED TOYOTA SUGGESTED THAT WHEN THE TIRE WENT FLAT ALONG WITH HOT TEMPERATURES, HOT PAVEMENT, AND GASES WITHIN THE TIRE COULD HAVE COBUSTED AND CAUSED THE FIRE. TOYOTA DID REPLACE THE TIRE. THE TI BRIDGESTONE, BRAND B380 RUN FLATS, UNSURE OF TIRE SIZE AT THIS TIME. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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