Toyota Sienna Complaints

9,048 consumer complaints on file.

#10131608August 4, 2005
ELECTRICAL SYSTEM
TWO COMPLAINTS 1. ONE THE REAR DOORS DO NOT LATCH IN THE OPEN POSITION WHEN THE WINDOWS ARE OPEN RESULTING IN INJURY TO CHILDREN'S HANDS. 2. AUTO SHUT-OFF FOR INTERIOR LIGHTS DOES NOT WORK RESULTING IN DEAD BATTERY. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10132343August 3, 2005
TIRES, POWER TRAIN:AUTOMATIC TRANSMISSION
PROBLEMS WITH THE DUNLOP RUN FLAT TIRES AND THE TRANSMISSION ON THE 2004 TOYOTA SIENNA.*MR DURING A 3000 MILE SERVICE THE TECHNICIAN NOTICE THAT ON OR MORE OF THE TIRES WAS BALDING. ALL FOUR TIRE WERE REPLACED. A FEW DAY AFTER THE 3000 MIL MAINTENANCE THE VEHICLE WOULD NOT MOVE BECAUSE THERE WAS NO TRANSMISSION FLUID. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131401August 3, 2005
ENGINE AND ENGINE COOLING:ENGINE
MY WIFE WAS DRIVING ON THE FLORIDA TURNPIKE WITH OUR SONS (AGES 3 AND 1) IN THE VEHICLE. THE ENGINE LIGHT CAME ON AND THE ENGINE DIED. SHE COASTED OVER TO THE SIDE OF THE ROAD. SHE STAYED IN VEHICLE AND KEPT THE BOYS IN THEIR CAR SEATS AS SHE WAS ALONG A MAJOR HIGHWAY. A ROAD SIDE ASSISTANCE VEHICLE PULLED UP BEHIND HER WITHIN A MINUTE OR TWO. HE ASKED MY WIFE WHAT THE PROBLEM WAS. SHE TOLD HIM AND HE ASKED HER TO POP THE HOOD. SHE DID. HE OPENED IT AND FLAMES CAME OUT OF THE ENGINE COMPARTMENT. NEITHER HE NOR MY WIFE KNEW OR SUSPECTED A FIRE. NO FLAMES. NO SMOKE. NO SMELL. NO HEAT. HE YELLED TO MY WIFE TO GET HERSELF AND THE KIDS OUT OF THE CAR. SHE DID AND THEY WERE ALL UNHARMED. HE PUT THE FIRE OUT WITH A FIRE EXTINGUISHER. OBVIOUSLY, MY WIFE AND CHILDREN PROBABLY WOULD HAVE BEEN KILLED HAD THAT ROAD SIDE ASSISTANT NOT BEEN THERE. FL HIGHWAY PATROL ARRIVED. THE FHP OFFICER FILED INCIDENT REPORT # FHPK05OFF042549. I HAD THE VEHICLE TOWED TO WHERE I BOUGHT IT, TOYOTA OF ORLANDO (3800 W. COLONIAL DRIVE ORLANDO, FL 32808 407-298-4500) I VIDEO TAPED THE BURNED ENGINE AND THE VEHICLE FROM HEAD TO TOE AND WILL BE HAPPY TO SUBMIT A COPY TO YOU. I WAS CALLED BY A MR. MANNY COLON OF TOYOTA OF ORLANDO. HE EXPLAINED TO ME THAT SLUDGE BUILD UP WAS FOUND AND SAID THAT WAS PROBABLY THE CAUSE OF THE FIRE. I HAVE RECORDS (WITH A DIFFERENT SHOP-GOODYEAR) SHOWING THAT THE OIL WAS CHANGED REGULARLY AND NOT TERRIBLY LONG AGO. THERE SEEMS TO BE AN EXTREMELY WELL DOCUMENTED (AND ACKNOWLEDGED BY TOYOTA) SLUDGE PROBLEM WITH TOYOTA'S - INCLUDING THE 99 SIENNA. I HAVE FOUND MANY ARTICLES ON THE INTERNET AND I AM COLLECTING THEM. I WAS NEVER INFORMED OF THIS ISSUE BY ANYONE. IF THIS ISSUE CAN CAUSE AN ENGINE FIRE, WHY ARE THESE VEHICLES BEING ALLOWED ON THE ROAD WITH FAMILIES AND CHILDREN RIDING IN THEM? MY ENTIRE FAMILY ALMOST DIED YESTERDAY. PLEASE INVESTIGATE THIS. I DON'T WANT OTHERS TO DIE IF IT CAN BE AVOIDED. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10131476August 3, 2005
SEAT BELTS:REAR/OTHER
DT: CONSUMER WAS DRIVING 2001 TOYOTA SIENNA VAN WHEN IT STOPPED AT A REST STOP, HIS 13 YEAR OLD SON WAS UNABLE TO GET OUT OF SEAT BELT. THE SEAT BELT WOULD NOT RELEASE, THE SEAT BELT KEPT GETTING TIGHTER AND TIGHTER UNTIL IT STARTED TO RESTRICT THE SON'S BREATHING. IN ORDER TO GET THE SEAT BELT LOOSE CONSUMER HAD TO CUT THE BELT. THE PART OF THE SEAT BELT THAT WOULD NOT RELEASE WAS THE RETRACTOR. THE BOY WAS WRAPPED IN THE SEAT BELT, BUT THE LATCH WAS UNDONE. HE WAS WRAPPED IN SUCH A WAY THAT HE COULD NOT GET LOOSE DUE TO THE RETRACTOR PULLING ON THE BELT. CONSUMER SAYS THAT THE RETRACTOR WOULD CONTINUE TO WIND UP WHEN HE WAS WORKING ON GETTING HIS SON LOOSE, BUT HE COULD NOT GET THE RETRACTOR TO RELEASE TO ALLOW HIM TO UNWRAP HIS SON, WHO SUSTAINED BRUISES AROUND WAIST.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10131481August 3, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE
MY VAN HAD 66,000 MILES ON IT AND ONE DAY I OPENED THE BACK HATCH, WHICH IS RARELY USED, AND THE HATCH HANDLE BROKE-OFF IN MY HAND. I HAVE NEVER HAD A BACK HATCH HANDLE BREAK ON ANY OF MY VANS. I TOOK AND TO DEALER AND IT QUITE A WHILE FOR THEM TO REPAIR IT BECAUSE OF HOW THE HANDLE IS POSITION IN REAR DOOR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131484August 3, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 TOYOTA SIENNA XLE VAN. WHEN ACCELERATING FROM A COAST THE VAN HESITATES. HAVE TO PRESS THE ACCELERATOR HARDER TO FORCE A HARD DOWNSHIFT. THIS IS VERY DANGEROUS WHEN A PREDICTABLE ACCELERATION IS NEEDED. IT SEEMS LIKE THE TRANSMISSION CONTROL GETS CONFUSED ON WHEN TO DOWNSHIFT. PROBABLY A RESULT OF WHAT TOYOTA HAS TO DO TO KEEP THE MILEAGE RATING UP. THE NUMBER OF TIMES THIS HAPPENS ARE TO NUMEROUS TO COUNT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130872August 1, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
PURCHASED A NEW TOYOTA SIENNA LE MINIVAN. NOTICED WITHIN THE FIRST DAY OF OWNERSHIP THAT THE SLIDING DOORS WERE NOT OPENING AND LATCHING OPEN. THE DOORS WOULD OPEN, BUT WOULD NOT LATCH IN THE OPEN POSITION CAUSING THE POTENTIAL FOR THE DOORS TO CLOSE BY THEMSELVES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130936August 1, 2005
TIRES:TREAD/BELT
I WOULD LIKE TO REPORT UNEXPECTED TREAD DEGRADATION ON MY 2004 SIENNA XLE LIMITED AWD. AT 17K MILES THE TIRES NEEDED REPLACING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130691July 31, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I HAVE A 1998 TOYOTA SIENNA. THE PASSENGER-SIDE SIDING DOOR HANDLE BROKE OFF IN MY HAND! THIS IS OUR FAMILY CAR AND WE TAKE GOOD CARE OF IT. THE HANDLES HAVE NOT BEEN JERKED OR OTHERWISE ROUGHLY TREATED. NOW, UNTIL WE CAN GET THIS DEFECT REPAIRED, THE DOOR CANNOT BE OPENED FROM THE OUTSIDE. I AM UPSET BECAUSE THIS APPEARS TO BE COMMON PROBLEM WITH THIS MODEL.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130633July 29, 2005
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:STARTER ASSEMBLY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, SEAT BELTS
WE OWN A 2001 TOYOTA SIENNA VAN, WE PURCHASED IT IN 2001 BUT IT WAS USED WITH 18,000 MILES ON IT. SINCE PURCHASING THE VEHICLE, SEVERAL THINGS HAVE GONE WRONG. #1- PASSENGER SIDE POWER WINDOW HAD A DEFECTIVE MOTOR AND WOULD NOT GO BACK UP. TOOK IT TO THE DEALER WHO SAID IT WAS NOT COVERED UNDER WARRANTY, SO WE HAD TO PAY OUT OF POCKET FOR THAT REPAIR. #2- DRIVER'S SIDE SLIDING DOOR WOULD NOT LATCH SHUT. THE BUTTON GOT STUCK FROM THE INSIDE WHICH PREVENTED THE DOOR FROM LATCHING SHUT. THIS HAD HAPPENED MANY TIMES BEFORE BUT WE WERE ABLE TO GET THE BUTTON POPPED OUT AND THE DOOR WOULD SHUT. BUT ON ONE OCCASION THE BUTTON POPPED OUT AND THE DOOR STILL WOULD NOT SHUT. WE HAD TO DRIVE HOME HOLDING THE DOOR SHUT THE ENTIRE WAY! OF COURSE, THIS IS A HUGE SAFETY ISSUE WITH OUR 2 YOUNG CHILDREN IN THE CAR. THE PROBLEM WAS FIXED AT THE DEALER (AGAIN NOT UNDER WARRANTY), BUT THE DOOR STILL CAN NOT BE OPENED FROM THE INSIDE, OR THE BUTTON GETS STUCK IN. #3- CHECK ENGINE LIGHT CAME ON AND A DIAGNOSTIC TEST REVEALED THE FOLLOWING PROBLEMS- IDLE AIR CONTROL, BANK 1 SENSOR (MOST LIKELY OXYGEN SENSOR), LEAKY CHARCOAL CANISTER. WE FIXED THE IDLE AIR CONTROL SINCE THAT WAS CAUSING THE VAN TO NOT START AND STALL. THIS REPAIR WAS ALMOST $700, AND NOT COVERED UNDER WARRANTY BECAUSE WE HAD GONE OVER 36,000 MILES. WE DID NOT FIX THE OTHER TWO PROBLEMS LAST MONTH DUE TO COST. THE VAN OVERHEATS AND CAN NOT BE DRIVEN. WE WROTE A LETTER TO TOYOTA AND TALKED TO THEM VIA PHONE. THEY TOLD US THERE IS NOTHING THEY CAN DO BECAUSE OUR VAN IS NOT A LEGAL US VAN- IT IS WAS BUILT IN CANADA. WE BOUGHT IT AT A TOYOTA DEALER IN ROCHESTER, NY AND WERE NEVER TOLD IT WAS CANADIAN. WE WERE ALSO TOLD THAT NO WARRANTY WOULD EVER BE COVERED IN THE US BECAUSE IT IS CANADIAN. CARFAX.COM SAYS IT WAS BUILT IN THE UNITED STATES HOWEVER. WE TRIED TO GO THE ROUTE OF THE LEMON LAW, BUT COULD NOT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130274July 27, 2005
TIRES, TIRES:TREAD/BELT
ON A 2004 TOYOTA SIENNA AWD (1) REGULAR DRIVING AND NORMAL PREVENTITIVE MAINTENANCE LED TO 14K MILES BEFORE OEM RUN FLAT TIRES WERE BALD AND UNSAFE (2) CAR STEERING WAS AFFECTED WITH A DISTINCT PULLING TO THE LEFT (3) DEALER REPLACED TIRES BUT INDICATED THAT RUN FLAT TIRES (EITHER BRIDGESTONE OR DUNLOP) WILL CONTINUE TO WEAR QUICKLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129996July 25, 2005
TIRES, TIRES:TREAD/BELT
I ONLY HAVE 18,000 MILES ON MY 2004 TOYOTA SIENNA AND MY RUN-FLAT TIRES ARE BALD AND HAVE BEEN ADVISED NOT TO TAKE MY VEHICLE OUT ON A HIGHWAY. FROM ALL THE COMPLAINTS OUT THERE, THESE TIRES SHOULD BE RECALLED AND A CLASS-ACTION SUIT AGAINST TOYOTA (WHO IS TRYING TO WASH THEIR HANDS OF THE WHOLE SITUATION) AND DUNLOP SHOULD BE FILED. TOYOTA MAKES IT SOUND LIKE AN ADVANTAGE TO HAVE THESE ON THEIR $40,000 VEHICLE, AND THEN THEIR SERVICE DEPARTMENT TELLS ME NOW THAT SOME PEOPLE ARE GETTING ONLY 10,000 MILES OUT OF THESE TERRIBLY EXPENSIVE TIRES AND OFFERS TO SELL ME NEW NON-RUN-FLAT MICHELIN TIRES FOR ALMOST $800. THIS DOESN'T SEEM RIGHT AND THINK SOMETHING LEGAL NEEDS TO HAPPEN BEFORE TOYOTA WILL DO THE RIGHT THING. BTW, TIRE PRESSURE READINGS AND ROTATIONS WERE DONE ON A REGULAR BASIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125089July 25, 2005
TIRES
DT: THE CONSUMERS VEHICLE DID NOT HAVE A SPARE TIRE. THE CONSUMER EXPERIENCED A BLOW OUT ON A TIRE THAT WAS NOT SUPPOSE TO GO FLAT. THE DEALER SAID IT WOULD TAKE A FEW DAYS TO GET A NEW TIRE. MANUFACTURER ADVISED THE CONSUMER TO CALL THE TIRE MANUFACTURER. DUNLOP TIRE WAS NOT HELPFUL. THE CONSUMER SAID NO ONE WAS QUALIFIED TO FIX THAT KIND OF TIRE, AND NO ONE CARRIED IT IN STOCK IN HIS AREA. DUNLOP RUN FLAT TIRES #SP4000, POOH/. *AK THE VEHICLE WAS EQUIPPED WITH RUN FLAT TIRES, HOWEVER WHEN THE CONSUMER ATTEMPTED TO DRIVE ON THE TIRE, IT BLEW OUT. THE CONSUMER STATED IT WAS OBVIOUS ONE COULD NOT DRIVE 100 MILES ON THE TIRE AS STATED IN THE OWNERS MANUAL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129829July 24, 2005
TIRES:TREAD/BELT, TIRES
I WAS DRIVING HOME FROM WASHINGTON STATE, AND NOTICED THAT MY DRIVER'S SIDE REAR TIRE TREAD WAS SEPERATING FROM THE SIDEWALL AND STEAL. MY SON THEN FOUND THAT THE PASSANGER REAR WAS DOING THE SAME THING. I HAD TO CALL HOME AND FIND THE CLOSEST PLACE TO REPLACE THE TIRES. EUGENE. OR. WAS THE CLOSEST AND IT WAS 49 MILES. ABOUT 15 MILES OUTSIDE OF EUGENE, THE TREAD ON THE DRIVERS SIDE WAS THROWN OFF OF MY CAR AND CAUSED DAMAGE TO MY VAN. I REGAINED CONTROL AND GOT THE CAR TO COSTCO WHERE I REPLACED ALL 4 TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129841July 24, 2005
TIRES:TREAD/BELT
TIRE FAILURE - APPARENT BELT SLIP/FAILURE TIRE MARKING IS SP40 A/S
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129809July 23, 2005
UNKNOWN OR OTHER
WHEN I NOTICED THAT THE HORN DID NOT WORK, I WENT TO MY NEAREST TOYOTA SERVICE AGENCY. HOWEVER, THEY TOLD ME THAT THE HORN WAS FUNCTIONAL AND THAT THE PROBLEM WAS A WEAR IN THE SYSTEM. THIS WORN OUT PART IS SUPPOSEDLY BETWEEN THE ROD OF THE WHEEL AND THE HORN, WHICH NO LONGER MAKES THE PROPER CONNECTION. AND YET, THIS CONNECTION IS SUITABLY RENDERED FROM THIS WORN OUT PART WHEN THE STEERING WHEEL IS COMPLETELY TURNED TO EITHER SIDE. THEY ESTIMATED A $1000 CHARGE TO FIX THIS MATTER. THEIR CONCLUSION WAS BASED ON THE FACT THAT THIS ISSUE COULD NOT BE SIMPLY REPLACED. THEY MENTIONED THAT THE ONLY REMEDY WAS TO CHANGE THE WHOLE SYSTEM. PERSONALLY, I CANNOT BELIEVE THAT IT''S SO EXPENSIVE TO FIX THIS DEFICIENCY. SOMETHING AS MINISCULE AS A BAD CONNECTOR SHOULD NOT IMPACT THE WHOLE SYSTEM UNLESS IT''S A MANUFACTURING DEFECT. BECAUSE OF THE SIMPLE FACT THAT MY HORN IS ONLY USED RARELY AND THE WAY THE MECHANICS REACTED TO THE PROBLEM, I FIND THAT THIS IS MOSTLY ''A SIENNA PROBLEM''.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129736July 22, 2005
TIRES:TREAD/BELT
TOYOTA SIENNA (2004+) AWD MODELS USE RUN-FLAT TIRES SINCE NO SPARE TIRE IS PROVIDED BY TOYOTA. THESE RUN-FLAT TIRES ARE DEFECTIVE IN THAT THEY WEAR OUT EXCEEDINGLY FAST. MINE ARE NEARLY WORN OUT AT 17K MILES ON MY 2004 SIENNA. AT A EQUIPMENT AND LABOR REPLACEMENT COST OF ~ $1600 FOR ALL 4 TIRES, THIS IS UNACCEPTABLE. IF YOU SEARCH THE INTERNET, THIS IS A WELL KNOWN PROBLEM WITH THE SIENNAS USING RUN-FLATS. TIRES SHOULD NOT COST ME $100 PER 1000 MILES DRIVEN. SECONDARY ISSUE WITH THE TIRES IS THE SAFETY. I HAVE NOT EXPERIECED THIS PROBLEM, BUT OTHER OWNERS ARE STATING THAT IF THE TIRE IS CUT, THAT IT NEEDS TO BE REPLACED IMMEDIATELY. BECAUSE RUN FLATS ARE NEW, THERE ARE HARDLY ANY PLACES IN THE U.S. THAT STOCK THESE TIRES, LET ALONE HAVING THE SPECIAL EQUIPMENT TO INSTALL THEM. YOU'LL SEE MANY OWNERS HAVE RESORTED TO BUYING REGULAR TIRES FOR THEIR SIENNAS, THEN PURCHASING A SPARE TIRE AND THROWING IT INTO THE BACK OF THEIR VAN. THIS TAKES AWAY FROM THE UTILITY OF THE VAN A GREAT DEAL, SINCE STORAGE IS A PRIMARY SELLING POINT OF MINIVANS. PLEASE INVESTIGATE THIS ISSUE. TIRES SHOULD LAST ~40K MILES, AND SINCE THESE RUN FLATS ARE SO EXPENSIVE, REPLACING EVERY 15K MILES PUTS A HUGE COST ON THE OWNER THAT TOYOTA NEVER WARNED NEW OWNERS. I WOULD EXPECT TOYOTA TO COVER REPLACEMENT COST OF THESE TIRES UNTIL A SUITABLE REPLACEMENT IS DEVELOPED, OR FIND A WAY TO USE REGULAR TIRES AND STORE THE SPARE SOMEWHERE ON THE VEHICLE WITHOUT TAKING UP THE ADVERTISED PASSENGER STORAGE SPACE. THANK YOU FOR YOUR SUPPORT AND ASSISTANCE, -BRIAN ARMER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131274July 22, 2005
TIRES
2004 TOYOTA SIENNA DUNLOP SP RUN FLAT TIRES ARE DEFECTIVE.***NO ANSWER REQUIRED***. *MR THE ORIGINAL RUN FLAT TIRES WERE NOTED TO HAVE A FEW BALD SPOTS AT ABOUT 33000 MILES. THE TIRES WERE REPLACED BUT 4 DAYS LATER ONE OF THE TIRES WENT FLAT WHILE THE CONSUMER'S WIFE WAS DRIVING THE VEHICLE (DUNLOP SP RUN FLAT PO# 35682AND 36003 TOY, P225/60R17). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129546July 21, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
BRAKE SQUEAL ON 2002 TOYOTA SIENNA. DEALER SAID THIS IS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129249July 18, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
REAR SLIDING DOORS ON BOTH SIDES OF VAN AT TIMES CANNOT BE UNLOCKED AND/OR OPENED FROM INSIDE OR OUTSIDE. SOMETIMES CANNOT CLOSE AND LATCH THE SLIDING DOOR. THIS ALL HAPPENS WHEN THE INSIDE PUSH BUTTON DOOR RELEASE BECOMES STUCK IN THE DEPRESSED POSITION IN THE DOOR HANDLE. OCCURRED FIRST ON PASSENGER SIDE IN COLD WEATHER (JAN 2000). DEALER FOLLOWED MFG'S TSB TO HELP REDUCE PROBLEM. BUT NOW (JULY 2005, HOT WEATHER) DRIVER'S SIDE SLIDING DOOR HAS SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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