Toyota Sienna Complaints

9,048 consumer complaints on file.

#10136963September 19, 2005
FUEL SYSTEM, GASOLINE, TIRES
TRUTH IN TOYOTA STICKER ABOUT MPG ON THEIR CARS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137000September 19, 2005
TIRES
PROBLEM IS WITH RUN FLAT TIRES ON NEW 2004 TOYOTA SIENNA MINI-VANS. OURS IS THE XLE LTD. AWD. TIRES WERE SUBSTANTIALLY WORN DOWN AT ONLY 15,000 MILES. TIRES ARE DUNLOP RUN FLAT P225/60R1798T M + S. NEW CAR DEALER REFUSED TO ADDRESS THE PROBLEM. TIRES ARE VERY EXPENSIVE AND HARD TO FIND. I SEE THERE ARE MANY COMPLAINTS ON THE INTERNET RE THESE TIRES ON THE NEW TOYOTA SIENNA. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137025September 19, 2005
TIRES:TREAD/BELT
2004 TOYOTA SIENNA FLAT RUN TIRES HAVE PREMATURE TREAD WEAR UNDER NORMAL RIDING CONDITIONS, MY TIRES HAVE EXPOSED STEEL BELTS, TOYOTA NOR BRIDGESTONE WILL STAND BEHIND THEIR PRODUCT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138792September 16, 2005
TIRES
COMPLAINT REGARDING FACTORY INSTALLED BRIDGESTONE TIRES ON THE 2004 SIENNA MINIVAN.*MR THE CONSUMER NOTICED THE TIRES WERE STARTING TO SHOW WEAR AFTER 7,000 MILES. WHEN THE VEHICLE WAS TAKEN IN FOR AN OIL CHANGE, THE TIRES WERE ROTATED WHICH WAS SUPPOSE TO SOLVE THE PROBLEM, HOWEVER THE TIRES CONTINUED TO SHOW MORE WEAR. THE CONSUMER TOOK THE VEHICLE IN FOR A SECOND TIME FOR AN ALIGNMENT AND IT STILL DIDN'T RESOLVE THE PREMATURE TIRE WEAR. THE CONSUMERS WIFE COULD BARELY KEEP THE VEHICLE ON THE ROAD, AS IT WAS HYDROPLANING. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONSUMER WAS TOLD THE FRONT TIRES WERE NO GOOD AND THEY NEEDED TO BE REPLACED. THE REAR TIRES HAD EXCESSIVE WEAR AS WELL. THE CONSUMER WAS TOLD THE TIRES DID NOT HAVE A WARRANTY SINCE THE TIRES WERE MADE TO THE MANUFACTURERS SPECIFICATIONS AND THEY WERE NOT THE NORMAL TIRES THAT BRIDGESTONE SOLD FROM ITS DEALERS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136799September 16, 2005
TIRES:TREAD/BELT
I HAVE A 2005 TOYOTA SIENNA XLE AWD WHICH IS EQUIPPED WITH DUNLOP RUN-FLAT TIRES. THIS CAR WAS USED FOR ONE YEAR AND HAD MILEAGE OF 17,800 WHEN WE NOTICED THAT ALL FOUR TIRES HAD THE TREAD BARRIER EXPOSED. IT WAS EXPOSED ONLY ON THE OUTSIDE AND INSIDE EDGES OF THE TIRES. THE CAR WAS HANDLING EXTREMELY STRANGELY AND WAS STARTING TO WANDER ON TURNS. THIS WEEKEND CHANGING LANES THE CAR STARTED TO WANDER INTO AN ON-COMING TRAFFIC LANE WHEN CHANGING TO THE LEFT LANE OF A FOUR LANE ROAD. I CONTACTED TOYOTA ONLY TO BE TOLD THAT THERE WAS NO MILEAGE GUARANTEE ON THE TIRES AND THEY WERE $250/PIECE TO REPLACE. WHEN TOLD THAT THEY NEARLY CAUSED HEAD ON ACCIDENT THEY QUICKLY OFFERED TO REPLACE TWO OF THEM FREE AND THEN I COULD REPAIR THE OTHERS. THEY STILL WOULD NOT GUARANTEE THE TIRES FOR ANY FUTURE MILEAGE. I HAVE SINCE GONE ON THE WEB TO FIND THAT THESE TIRES HAVE BEEN REPORTED BY A HUGE NUMBER OF THE OWNERS TO HAVE A SIMILAR PROBLEM. I DO NOT THINK WE SHOULD HAVE AN ACCIDENT TO FIND OUT THAT A TIRE HAS AN IDENTIFIED SAFETY PROBLEM. THESE TIRES DO NOT WEAR CORRECTLY, THEY WEAR MUCH TOO FAST, AND THE TOYOTA SERVICE REP AT MY DEALERSHIP TOLD ME THAT WE SHOULD RUN THE TIRES AT A HIGHER THAN RECOMMENDED TIRE PRESSURE TO HELP. THE NHTSA SHOULD GET INVOLVED IN THIS MATTER BEFORE OTHERS ARE HARMED OR KILLED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137758September 15, 2005
SUSPENSION, TIRES
2004 TOYOTA SIENNA DEVELOPED PROBLEMS WITH THE TIRES. ***NO ANSWER REQUIRED***. *MR AT 12,000 MILES, THE TIRES STARTED TO MAKE A RUMBLING NOISE IN THE REAR OF THE VEHICLE. UPON INSPECTION OF THE VEHICLE, IT WAS DETERMINED THE TIRES WERE SHOWING SIGNS OF WEAR ON THE OUTSIDE AND THE INSIDE, 1/3 OF THE REAR TIRES WERE CUPPING SO BAD THAT THE TREAD WAS WORN OFF IN SEGMENTS ALL AROUND THE INSIDE EDGE, OVERALL THE TIRES WERE DOWN CLOSE TO THE TREAD MARKERS. THE FRONT OF THE VEHICLE WAS SLIGHTLY OUT OF ALIGNMENT AND WAS THE CAUSE OF ALL THE PROBLEMS. THE CONSUMER ALSO STATED THAT THE RUNFLAT TIRE HAD LOW AIR PRESSURE DUE TO THE WARNING LIGHT ILLUMINATING. WHEN THE VEHICLE WAS TAKEN TO THE DEALER, HE WAS TOLD THERE WAS A NAIL IN THE TIRE AND THE RUNFLAT TIRE WAS UN-REPAIRABLE, HOWEVER THE OWNERS MANUAL STATED THE TIRE WAS REPAIRABLE. THE VEHICLE DID NOT COME EQUIPPED WITH A SPARE TIRE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136210September 12, 2005
TIRES:TREAD/BELT
RUN FLAT TIRES ARE UNSAFE AND TREAD WEAR LIFE IS EXTREMELY SHORT. 2004 TOYOTA SIENNA XLE AWD LIMITED HAS OE DUNLOP SP SPORT 4000T DSST 'RUN FLAT' TIRES. CAR HAS 19,000 MILES AND ALL 4 TIRES ARE COMPLETELY BALD. CAR HAS BEEN MAINTAINED BY THE DEALER PER MANUFACTURERS INSTRUCTIONS. 'RUN-FLAT' CARS DO NOT HAVE SPARE TIRES, JACKS OR TIRE WELL FOR STORAGE, SO THERE IS NO WAY TO SWITCH TO REGULAR TIRES WITHOUT LOSING THE REAR CARGO SPACE. I CANNOT AFFORD TO LOSE THIS SPACE AS THIS IS WHY I PURCHASED THIS VEHICLE. NEW RUN FLAT TIRES WILL COST ME WELL OVER $1100 PER YEAR AT THIS TREAD WEAR RATE. THE COMBINATION OF THESE TIRES WITH THIS MINIVAN SEEMS TO BE A SERIOUS PROBLEM. IT POSES A HUGE EXPENSE TO REPLACE THESE TIRES REGULAR AND IS A SERIOUS SAFETY HAZARD TO A CLASS OF OWNERS WHO GENERALLY HAVE INFANTS OR YOUNG CHILDREN. NHTSA SHOULD ACT TO REQUIRE TOYOTA AND DUNLOP TO RESOLVE THIS ISSUE SATISFACTORILY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136278September 12, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
REFERRING TO OUR 2004 TOYOTA SIENNA PURCHASED IN AUG, 2004, THREE TIMES, WHEN USING THE CRUISE CONTROL AND ENGAGING THE "RESUME" FUNCTION, THE VEHICLE ACCELERATED AT FULL THROTTLE AND CONTINUED DOING SO PAST THE SET SPEED UNTIL STEPPING ON THE BRAKE TO DISENGAGE THE CRUISE CONTROL. THIS RESULTED IN THE SPEED INCREASING TO 5 TO 10 MILES OVER THE SET SPEED. THIS IS VERY DANGEROUS AND COULD RESULT IN A CRASH IF ANOTHER VEHICLE SUDDENLY PULLED OUT IN FRONT OF MY VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136146September 11, 2005
SEATS:MID/REAR ASSEMBLY, STRUCTURE:BODY:HATCHBACK/LIFTGATE
THIS COMPLIANT IS REGARDING TWO SPECIFIC SAFETY ISSUES WITH A 1999 TOYOTA SIENNA VEHICLE. ON NUMEROUS OCCASIONS THE REAR HATCH HANDLE HAS BROKEN. (3 HANDLES SO FAR) THERE IS NO RELEASE MECHANISM FROM THE INSIDE, SO THERE IS NO WAY TO GET OUT THE REAR OF THE VEHICLE IN CASE OF FIRE OR ACCIDENT DISABLING THE SIDE DOORS. THE PART IN QUESTION IS POORLY DESIGNED AND IS MADE OF PLASTIC. THE PLASTIC HANDLE IS UNDER SPRING TENSION AND ACCUATES A METAL PART TO RELEASE THE DOOR LATCH. THE PLASTIC IS TOO WEAK TO PUSH AGAINST THE METAL PART IN NORMAL USE. THE HANDLE SHOULD ALSO BE MADE OF METAL TO CURE THIS DEFECT. THE LATEST AND SECOND SAFETY DEFECT INVOLVES THE REAR REMOVABLE POD SEATS. THE SEAT TODAY WILL NOT LOCK IN THE NORMAL SEATED POSITION. AN OCCUPANT CAN PULL THE SEAT UP AND OUT OF THE TRACK IF THEY LEAN FORWARD ENOUGH. I WOULD ASSUME IN AN ACCIDENT THE ENTIRE SEAT WOULD FLY FORWARD AND CAUSE SERIOUS INJURY IN AN EMERGENCY SITUATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136101September 10, 2005
TIRES, SUSPENSION:FRONT, TIRES:TREAD/BELT
RUN FLAT TIRES ARE UNSAFE. 2004 TOYOTA SIENNA XLE AWD HAS OE DUNLOP SP SPORT 4000T DSST 'RUN FLAT' TIRES. CAR HAS 19,500 MILES OF MODERATE DRIVING. DEALER REFUSED TO ROTATE AND PERFORM ALIGNMENT AT 19,000 MILES BECAUSE TIRES WERE TOO WORN. REFERRED TO DUNLOP WHO ELECTED TO DO NOTHING. NOW, AT 21,500 CORDS ARE VISIBLE ON INSIDE EDGES OF FRONT TIRES. A. THE ONLY AVAILABLE REPLACEMENTS (FROM TIRERACK.COM) ARE $845 PLUS MOUNTING AND BALANCING ($142). B. 'RUN-FLAT' CARS DO NOT HAVE SPARE TIRES, JACKS OR TIRE WELL FOR STORAGE, SO THERE IS NO PRACTICAL WAY TO SWITCH TO REGULAR TIRES. C. DEALER SAYS THAT TOYOTA WILL SELL A KIT THAT INCLUDES A MINI-SPARE. REQUIRES RECONFIGURING REAR OF VAN. RESULT MEANS THAT THERE IS NO MORE STORAGE WELL UNDER REAR SEATS. TOYOTA WILL NOT GIVE THE KIT TO AFFECTED OWNERS. THEY SELL IT FOR $1,300. D. A DECISION TO STAY WITH (AND REPLACE) THE 'RUN FLATS' MEANS AN OUT-OF-POCKET EXPENSE OF ~$1,000 EVERY YEAR. E. IF TOYOTA ABANDONS THE 'RUN FLAT' CONSUMER IS ABSOLUTELY VICTIMIZED. F. IF THE SUSPENSION IS A CULPRIT, IT IS A SERIOUS SAFETY HAZARD TO A CLASS OF OWNERS WHO GENERALLY HAVE INFANTS OR YOUNG CHILDREN. NHTSA SHOULD ACT TO REQUIRE TOYOTA TO ISSUE RECALL AND RETROFIT ALL AFFECTED SIENNAS WITH STANDARD TIRES AND THE COMPONENTS TO FIX FLATS!. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130328September 9, 2005
LATCHES/LOCKS/LINKAGES
DT: CONTACT WAS CONCERNED ABOUT THE AUTOMATIC LOCKS ON NEW VEHICLES. WHEN STARTING THE VEHICLE AND IT STARTED TO MOVE, AND THE DOORS AUTOMATICALLY LOCKED. CONTACT WAS AFRAID HE WILL NOT BE ABLE TO UNLOCK THE DOOR IF THE OCCUPANT WAS UNCONSCIOUS OR IF VEHICLE WAS IN WATER OR A FIRE BROKE OUT. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135774September 8, 2005
TIRES:TREAD/BELT, TIRES
MY 2005 TOYOTA SIENNA HAS BRIDESTONE RUN FLAT TIRES. I NOTICED WEAR ON MY FRONT TIRES AT 15,741 MILES AND ROTATED MY TIRES. I WAS NOTICING A NOISE FROM THE FRONT OF MY CAR AND HAD THE BRAKES CHECKED, THEY WERE OK BUT MY TIRES WERE NOT. TOOK VEHICLE TO A BRIDGESTONE TIRE DEALER AND HE SAID THAT THE TIRES WERE SHOT WITH 17,600 MILES. THEY ARE CONTACTING THE MANUFACTURER TO SEE IF THEY WILL REPLACE OR ADJUST THE TIRES. IS IT SAFE TO DRIVE THIS CAR WITH THESE TIRES IN THIS KIND OF CONDITION? MIKE BERG. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135823September 8, 2005
TIRES
RUN FLAT TIRES ON A 2004 TOYOTA SIENNA XLE LIMITED AWD FAIL/WEAR PREMATURELY. NEED TO BE REPLACED AT 12,000 MILES. DEALER WILL NOT COMPENSATE FOR EXPENSE. ALSO, THE VEHICLE DOES NOT COME WITH A SPARE TIRE AND THIS FACT WAS NOT DISCLOSED AND IN FACT THE VEHICLE DE-CALING WAS MISLEADING. A DECAL ON THE PASSENGER SIDE DOOR PILLAR INDICTES WHERE THE SPARE IS LOACTED, BUT THERE IS NO SPARE ON THIS VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135521September 7, 2005
TIRES
DT: THE VEHICLE HAS RUN FLAT TIRES. THERE IS A LIGHT ON THE DASH BOARD THAT INFORMS THE CONSUMER WHEN THE TIRE PRESSURE IS LOW. THIS PARTICULAR DID NOT LIGHT UP AND ONE OF THE TIRES BLEW OUT ON THE INSIDE OF THE TIRE. THE VEHICLE IS NOT EQUIPPED WITH A SPARE. THE TIRE ITSELF IS NOT EASY TO REPLACE BECAUSE NOBODY CARRIES THESE TIRES. THE DEALER HAS THE VEHICLE EVEN THOUGH THESE TIRES CANNOT BE FILLED ONCE THEY ARE IN FLAT MODE. THIS OCCURRED ON SEPTEMBER 4, 2005. *AK *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135722September 7, 2005
ELECTRICAL SYSTEM
PROBLEM WITH THE HORN ON MY 1998 TOYOTA SIENNA. THE HORN STOPPED WORKING ABOUT 3 YEARS AGO. I HAVE HAD THE VEHICLE TO A DEALER AT LEAST 5 TIMES, AND TO A LOCAL REPAIR SHOP AT LEAST 3 TIMES. SPENT OVER $1400 AND THE PROBLEM IS NOT FIXED. THEY HAVE CHANGED THE RELAY, CHANGED CONTACTS, SANDED CONTACTS, AND STILL, THE HORN DOES NOT WORK. FOR THE MOST PART THE HORN WORKS WHEN THE CAR IS STOPPED AND COOL. AFTER DRIVING ON THE HIGHWAY FOR ABOUT 1/2 HOUR TO 1 HOUR, THE HORN STOPS WORKING COMPLETELY. I HAVE BEEN ABLE TO GET IT TO WORK ON THE HIGHWAY BY "JIGGLING" THE STEERING WHEEL AND PUSHING THE HORN AT THE SAME TIME WHILE THE VEHICLE IS MOVING. IN A NUTSHELL, IT IS VERY ERRATIC AND VIRTUALLY ALWAYS STOPS WORKING WHEN WE ARE ON A ROAD TRIP. THIS IS A SERIOUS SAFETY HAZARD BECAUSE THE HORN TYPICALLY DOES NOT WORK AT 55 MPH ON THE HIGHWAY WHEN SOMEONE ON THE HIGHWAY CUTS ME OFF AND IT'S NECESSARY TO USE THE HORN. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND OTHERWISE RUNS FINE DESPITE HAVING 150,000 MILES ON IT. I'VE BEEN VERY DISSATISFIED WITH THE DEALERS AND THEIR OBVIOUS LACK OF EXPERTISE OR PERSISTENCE IN TROUBLESHOOTING THIS UNUSUAL ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135486September 6, 2005
VEHICLE SPEED CONTROL
ON SEVERAL INSTANCES WHEN YOU LET OFF THE GAS TO GO AROUND A CORNER THEN WHEN YOU ACCELERATE NOTHING HAPPENS THEN THE ENGINE TRIES TO COMPENSATE BY OVER REVVING. ON ANOTHER OCCASION PULLED INTO TRAFFIC, STEPPED ON THE GAS NOTHING HAPPENED FOR SEVERAL SECONDS, ALMOST BROADSIDED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132078September 6, 2005
ELECTRICAL SYSTEM:IGNITION, FUEL SYSTEM, GASOLINE
DT: THE CONTACT OWNS A 2001 TOYOTA SIENNA. THE FUEL AIR SENSOR FAILED. ALSO, FUEL SENSOR FAILED IN CONTACT'S SON'S 2001 TOYOTA HIGHLANDER WHICH HAD THE SAME MILEAGE. CALLED TOYOTA, AND THEY SAID THERE WERE NO RECALLS . HAD BOTH PARTS REPLACED, $282.00 EACH. NOW THE IGNITION HAS FAILED. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135358September 5, 2005
SERVICE BRAKES, HYDRAULIC:POWER ASSIST
I WAS DRIVING THE 2000 SIENNA XLE MINIVAN AND THE BRAKES FAILED. IT TOOK A LOT OF PRESSURE TO PUSH THE BRAKE IN AND THE BRAKE DID NOT WORK. NOTHING HAPPENED. I HAD TO USE BOTH FEET PUSHING DOWN TO GET THE MINIVAN TO STOP. THIS PROBLEM CAME ON ALL OF A SUDDEN. I TOOK IT IN TO OUR MECHANIC AND HE SAID IT WAS A FAILURE OF THE POWER BRAKE BOOSTER. I CALLED TOYOTA TO SEE IF THEY WOULD ASSIST WITH THE REPAIR. TOYOTA SAID THEIR FINAL ANSWER WAS THAT IT WAS NOT COVERED BY THE WARRANTY AS IT ONLY COVERED THE DRIVE TRAIN. OUR ENGINE AND TRANSMISSION HAVE ALREADY BEEN REPLACED UNDER WARRANTY! BUT TOYOTA WOULD NOT COVER THIS ADDITIONAL FAILURE -- THE CAR IS A LEMON, CLEARLY. SO I HAD TO PAY $1350 TO HAVE THE BRAKE BOOSTER REPLACED. THEN THE PROBLEM WAS STILL THERE! THE BRAKES FAILED THE DAY I PICKED IT UP FROM THE SHOP. THE MECHANIC TESTED IT AGAIN AND AGAIN AND SAID HE COULD NOT REPRODUCE THE FAILURE. I HAVE TAKEN THE MINIVAN HOME, BUT I HAVE TWO SMALL CHILDREN AND AM TERRIFIED TO DRIVE IT FOR FEAR OF THEIR SAFETY. HELP!*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135242September 3, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
UPON HAVING THE 15,000 MILE MAINTENANCE DONE I WAS INFORMED THAT MY BRAKE DISC PADS NEEDED TO REPLACED AS THEY WERE DOWN TO 20%. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134927August 31, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
SIENNA VAN BACK DOOR LATCH FAILURE TO OPEN. LATCH COMPONENTS INCLUDE A PIECE OF PLASTIC THAT CAN APPARENTLY BREAK RENDERING THE BACK DOOR LATCH UNUSABLE. OCCUPANTS OF VEHICLE WOULD NOT BE ABLE TO USE THE BACK TO ESCAPE IN CASE OF AN ACCIDENT OR ALLOW EMERGENCY CREWS ACCESS. CONSIDERING A DOOR HANDLE (LATCH) TO BE A CRITICAL COMPONENT FOR SAFETY REASONS, I WAS SURPRISED TO FIND THIS PART MADE OUT OF PLASTIC. IN CALLING TOYOTA SERVICE I WAS TOLD THAT ITS NOT UNCOMMON FOR THIS PIECE OF PLASTIC TO BREAK ON THE VEHICLES AFTER ~7 YEARS. THIS IS WHEN THEY EXPECT THE FAILURES TO OCCUR AND THE SERVICE PERSONAL INDICATED THEY HAD JUST REPAIRED ONE LAST WEEK TOO. AT A COST OF OVER $300 TO REPAIR THIS PIECE OF PLASTIC AND ALLOW THE TRUNK TO OPEN AND CLOSE AGAIN, I PERSONALLY CONSIDER THIS A SAFETY DEFECT. THE TRUNK LATCH IS NOT USED ON A DAILY BASIS AS THE DOORS ARE BUT IS AN INTEGRAL PART OF THE VEHICLE ACCESS AND FAILURE TO DESIGN AND USE PARTS THAT CAN STAND UP FOR THE LIFE OF THE VEHICLE IS A SAFETY HAZARD. THE FAILURE CAME WITH NO PRIOR INDICATION. WENT TO OPEN TRUNK AND PIECE OF PLASTIC UNDER LATCH HANDLE BROKE RENDERING IT USELESS. I DON'T KNOW IF THERE ARE ANY OTHER FAILURES RELATED TO THE PASSENGER OR DRIVER DOORS WITH THE LATCHES OR IF THEY ARE MADE OF THE SAME MATERIAL. SOMETHING FOR NHTSA TO REVIEW. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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