Toyota Sienna Complaints

9,048 consumer complaints on file.

#10146013December 23, 2005
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE OF MY TOYOTA SIENNA 2001 WITH AN IDENTIFIED OIL SLUDGE PROBLEM SEIZED WHILE DRIVING AT HIGHWAY SPEEDS. VEHICLE COULD NOT BE CONTROLLED AND MY TODDLER THREW UP IN FEAR AS WE TRIED TO AVOID BEING SMASHED INTO WHILE THE CAR COASTED TO A STOP. MECHANIC REPEATEDLY SAID CAM SEIZED, METAL FILINGS FOUND, AND "COULD NOT THINK OF ANY OTHER REASON BUT THE SLUDGE PROBLEM." TOYOTA REFUSED TO REPAIR THE VEHICLE UNDER UNLIMITED MILEAGE, 8-YEAR WARRANTY. CAR IS PRESENTLY WITH DEALER AND MAY BE EXAMINED BY ENGINEERS FROM NHTSA (DEALER AGREED ON 12/22/05). THIS FAILURE WAS PREDICTED BY ANOTHER DEALER. CAR ALWAYS SMOKED--BLAMED ON "NEW ENGINE BREAK IN", "LACK OF MAINTENANCE", ETC. LATER TOYOTA SENT LETTER ABOUT THE ISSUE. THIS TIME DEALER AGREES MAINTENANCE WAS EXCELLENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145628December 19, 2005
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
OUR 2004 TOYOTA SIENNA XLE HAS A LOW TIRE PRESSURE INDICATOR THAT APPEARS TO NOT WORK. WE HAVE PERSONALLY LET ALL BUT 10 LBS OF AIR OUT OF ONE OF THE TIRES AND THE LIGHT STILL DOES NOT GO ON. REPEATED ATTEMPTS (3 AS OF THIS DATE) TO HAVE THE DEALER FIX THE PROBLEM HAVE RESULTED IN "OPINION" FROM THE DEALERSHIP AND NO SOLUTION. WE HAVE ASKED FOR THE SENSOR TO BE REPLACED, AND THE COMPUTER TO BE REPLACED TO NO AVAIL. WE ARE UNSURE THAT OUR VEHICLE IS PROVIDING THE LEVEL OF SAFETY THAT WE ASSUMED WHEN WE BOUGHT IT. THE LATEST STATEMENT FROM THE DEALER IS THAT THE CAR "...NEEDS TO BE DRIVEN AT LEAST 50 MILES IN THE LOW PRESSURE CONDITION FOR IT TO WORK PROPERLY". THIS DOES NOT MAKE SENSE TO US. ARE WE EXPECTED TO ENDANGER THE SAFETY, AND LIVES, OF OUR CHILDREN, BY DRIVING AROUND FOR UNREASONABLE DISTANCES IN AN UNSAFE CONDITION FOR THE VEHICLE'S "SAFETY" FEATURES TO WORK? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146402December 14, 2005
TIRES:TREAD/BELT
CONSUMER BRIDGESTONE TIRES SHOWED WEAR AT 7000 MILES. *TS THE CONSUMER CONTACT THREE BRIDGESTONE DEALER AND THEY INDICATED THAT THE LIABILITY SHOULD BE WITH TOYOTA MOTOR COMPANY. TOYOTA WAS CALLED AND THEY TO THE CONSUMER TO SEEK REIMBURSEMENT OR OTHER REMEDIES FROM BRIDGESTONE (BRIDGESTONE TURANZA EL42. ). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144865December 9, 2005
TIRES
MY 2005 TOYOTA SIENNA LE AWD HAS JUST 7,000 MILES ON IT. RECENTLY TOOK IT TO THE DEALERSHIP FOR A REGULAR SERVICE AND REQUESTED THAT THEY LOOK AT THE TIRES AS I WAS EXPERIENCING VIBRATION WHEN DRIVING. DEALERSHIP SAID THAT ALL FOUR TIRES NEEDED TO BE REPLACED AS SOON AS POSSIBLE AS THERE WAS CUPPING AND UNEVEN WEAR. THEY SUGGESTED THAT I CAUSED THIS PROBLEM BY DRIVING ON THE TIRES UNDER-INFLATED OR BY SOMEHOW NOT MAINTAINING THEM. HOWEVER, I AM METICULOUS ABOUT MAINTAINING MY VEHICLE AND I HAVE NOT NOTICED AT ANY TIME THAT THE PRESSURE WAS TOO LOW, AND NEVER AT ANY TIME DID THE LOW TIRE PRESSURE WARNING GO OFF. STILL HAGGLING WITH DEALERSHIP TO DETERMINE WHETHER THEY WILL PAY TO REPLACE THEM, THOUGH I'M NOT SURE REPLACING THEM WILL DO MUCH GOOD IN ANOTHER 7,000 MILES. NO FAILURES, INJURIES, OR DEATHS TO REPORT,... YET. WITH THESE POORLY MADE, DEFECTIVE TIRES, IT'S ONLY A MATTER OF TIME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144643December 7, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BOTH OF THE OUTSIDE HANDLES ON THE SLIDING PASSENGER DOORS ON MY 2000 TOYOTA SIENNA BROKE WITHIN THE PAST FEW WEEKS. (ONE HANDLE BROKE OFF COMPLETELY AND ONE IS STILL PARTIALLY ATTACHED TO THE DOOR.) ONE DOOR CANNOT BE OPENED FROM THE OUTSIDE AND THE OTHER ONE IS VERY DIFFICULT TO OPEN. I CONTACTED THE LOCAL TOYOTA DEALERSHIP AND THE NATIONAL 800 NUMBER. BOTH THE LOCAL AND THE NATIONAL POINTS OF CONTACT SAID THERE WERE NO KNOWN ISSUES WITH THE DOOR HANDLES AND THERE WAS NOTHING THAT COULD BE DONE. THE DEALERSHIP ADVISED ME THAT I COULD PAY THEM @$300 A DOOR TO HAVE THE BROKEN HANDLES REPLACED. I DID SOME RESEARCH ON THE WEB AND DID FIND SEVERAL OTHER COMPLAINTS / POSTINGS ABOUT BROKEN DOOR HANDLES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144710December 7, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION HESITATION AND LURCH FORWARD. DEALER SAYS THIS IS CHARACTERISTIC OF TRANSMISSION. ALSO, REAR AC NOT COLD - DEALER SAYS THIS IS NORMAL PERFORMANCE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144548December 6, 2005
TIRES:TREAD/BELT
PREMATURE WEAR (20,000 MILES) ON ALL 4 OEM TIRES. VEHICLE: 2004 TOYOTA SIENNA XLE AWD TIRES: BRIDGESTONE B380 RUN FLAT TIRES - 225/60R17. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144596December 6, 2005
TIRES
WENT IN FOR A ROUTINE OIL CHANGE AND TIRE ROTATION; AND I WAS CALLED BACK AND TOLD I NEEDED ALL FOUR TIRES REPLACED!!! WITH 24,000 MILES ON THE CAR I COULD NOT BELIEVE THAT I HAVE TO SPEND $600 A 1 1/2 LATER AFTER BUYING A NEW CAR!!! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144316December 2, 2005
TIRES, TIRES:TREAD/BELT, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
I LIVE IN VT. PURCHASED 2004 TOYOTA SIENNA AWD LE FROM COURTESY MOTORS FROM COURTESY TOYOTA, 267 FISHER RD, BERLIN, VT 05602. I WAS INFORMED THAT THE CAR WAS SOLD WITH RUNFLAT TIRES AND THAT I COULD NOT GET THE CAR WITH REGULAR TIRES. I AGREED. I WAS NOT TOLD THAT THESE RUNFLAT TIRES WOULD WEAR OUT IN 6,000 MILES. I WAS NOT TOLD THAT A TREAD PUNCTURE COULD NOT BE FIXED BY PLUGGING (WHICH A BURLINGTON, VT, TOYOTA DEALER LATER TOLD ME AFTER WE RAN OVER A BOLT (DLR SAID WE HAD TO BUY A NEW TIRE, OF COURSE) - HOWEVER, WHEN WE WENT TO A TIRE CO. THEY WERE ABLE TO FIX IT). I WAS NOT TOLD THAT RUNFLAT TIRES COST NEAR $300/EACH. IF I HAD BEEN TOLD THAT, I WOULD NEVER EVER HAVE BOUGHT THIS VEHICLE WITH RUNFLATS. I'M NOW TOLD BY TOYOTA DEALER THAT I CANNOT PUT REGULAR TIRES ON THE RUNFLAT RIMS. HOWEVER, I'M TOLD BY TIRE WAREHOUSE THAT THEY CAN PUT REGULAR TIRES ON THESE RIMS. MY COMPLAINT IS THAT TOYOTA AND THE DEALER DELIBERATELY MISLEAD ME INTO PURCHASING A CAR WITH RUNFLATS WHILE NEGLECTING TO INFORM ME OF INFO THAT WOULD HAVE RESULTED IN THE LOSS OF A SALE FOR THEM. IT IS RIDICULOUS THAT I'VE SPENT $30,000 ON A NEW CAR THAT HAS TIRES THAT, AT THE CURRENT 11K MILES, I AM TOLD BY SEVERAL TIRE SERVICE COMPANIES IN BURLINGTON, VT, ARE UNSAFE TO BE DRIVEN ON. I DO NOT HAVE $1200 TO REPLACE THESE TIRES. IT IS RIDICULOUS TO THINK ANY CONSUMER WOULD PAY SO MUCH FOR TIRES. I HAVE COMPLAINED TO TOYOTA CUST SVC TWICE. I WANT 4 NEW REPLACEMENT RIMS WITH 4 NEW TIRES ON THEM, OR THE $ TO BUY THEM. THERE ARE CLASS-ACTION SUITS IN MORE THAN ONE STATE RIGHT NOW, I BELIEVE. I WAS REFERRED TO THIS SITE BY WWW.CARSURVEY.ORG. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144167December 1, 2005
TIRES
I AM FILLING OUT THIS COMPLAINT BEFORE ONE OF MY BRIDGSTONE RUN FLAT TIRES ON MY NEW TOYOTA SIENNA FAILS. I AM NOT HAPPY WITH HAVING TO DRIVE ON THESE DANGEROUS TIRES. NOR AM I HAPPY WITH THE ALTERNATIVES TO REPLACE THEM. THESE 2 REPUTABLE COMPANIES ARE NOT TAKING RESPONSIBILITY FOR THESE EXTREMELY COSTLY AND POTENTIALLY DANGEROUS TIRES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143855November 28, 2005
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
2005 TOYOTA SIENNA VAN DEFECTIVE SIDE VIEW MIRRORS THAT CAN BREAK EASILY FROM MINOR VIBRATION OR BUMPING THE MIRROR HOUSING. THREE SMALL PLASTIC SECURING POSTS WILL BREAK CAUSING THE ACTUAL MIRROR WITH IT MOTOR ATTACHED, TO FALL OUT OF ITS HOUSING AND RENDERING IT ABSOLUTELY USELESS AND IRREPARABLE. 1. BACKING OUT OF GARAGE AND BRUSHED THE MIRROR HOUSING AGAINST THE DOOR FRAME VERY LIGHTLY. THE MIRROR HOUSING PIVOTED ONLY WITH SLIGHT VIBRATION AND THE ENTIRE MIRROR WITH ITS MOTOR ATTACHED FELL OUT COMPLETELY.. THE MIRROR , INTACT WITH THE MOTOR, COULD NOT BE RE-INSERTED. ON INSPECTION OF THE HOUSING IT WAS FOUND THAT A PIECE OF PLASTIC WITH ONLY THREE FLIMSY SMALL DIAMETER PLASTIC POST ARISING FROM IT WERE RESPONSIBLE FOR HOLDING THE ENTIRE MIRROR AND MOTOR FRACTURED OFF AT THEIR SMALL BASES 2. FAILURE OF THE MIRROR TO WITHSTAND A SMALL IMPACT WHEN THE MIRROR WAS DESIGNED TO PIVOT BACK AND FORTH TO REDUCE BREAKING OFF THE ENTIRE MIRROR. UNABLE TO DRIVE THE CAR SAFELY .INABILITY TO SEE BACKING UP AND SEEING CARS ON ROAD. IMPOSSIBLE TO ADJUST MIRROR OR PURCHASE PARTS FROM DEALER 3. UNABLE TO BUY INEXPENSIVE PLASTIC PART TO FIX MIRROR IMMEDIATELY . ENTIRE MIRROR SOLD AS AN UNIT AT A EXORBITANT $485, LABOR $118 AND WAIT 5 DAYS FOR PART. . WHEN COMPLAINING TO SERVICE PEOPLE ABOUT THE MIRROR BREAKING THEY STATED IT HAPPENS QUITE OFTEN IN CAR WASHES. OLD PART AT HOME AND IT LOOKS LIKE IT COULD HAVE BEEN GLUED BACK IN PLACE WITH PROPER GLUE OR BROKEN PART REPLACED FOR DOLLARS , NOT CLOSE TO $600. THERE IS NO EXCUSE FOR NOT BEING ABLE TO REPLACE THIS PLASTIC PART OR ATTEMPT GLUING AND MAKING IT EVEN STRONGER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143352November 21, 2005
TIRES:TREAD/BELT
THE PROBLEM OCCURRED WITH A 2005 TOYOTA SIENNA THAT I HAVE OWNED FOR APPROXIMATELY ONE YEAR. AT 24,000 MILES ON THE CAR (MOSTLY HIGHWAY DRIVING) THE FRONT 2 TIRES WERE COMPLETELY BALD AND THE REAR TIRES HAD ALMOST NO TREAD LEFT ON THEM. THE COST FOR REPLACEMENT TIRES WAS APPROXIMATELY $900 WHICH INCLUDED A $100 CREDIT PER TIRE FROM DUNLOP. I REFUSED TO PUT THOSE TIRES ON MY CAR AGAIN SINCE I HAVE THREE SMALL CHILDREN AND CAN NEITHER AFFORD THE COST OR THE RISK TO THEIR SAFETY WITH INADEQUATE TIRES. DUNLOP WILL ALSO NOT PROVIDE ANY SORT OF WARRANTY ON THEIR NEW TIRES. THE COST OF NEW TIRES (NON-RUNFLAT) WAS APPROXIMATELY $450. IN ADDITION TO THE FOUR NEW TIRES WE ALSO HAD TO OBTAIN A SPARE TIRE AND WHEEL AND PURCHASE A NEW JACK. THERE IS NOW A LOOSE TIRE SITTING IN THE BACK OF OUR VAN THAT CAN BE A SAFETY HAZARD IF WE ARE EVER UNFORTUNATE ENOUGH TO BE IN A SEVERE ACCIDENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143088November 18, 2005
TIRES
GOT A NAIL IN A RUN FLAT TIRE ON MY 2005 AWD SIENNA VAN. TOOK IT TO THE DEALER FOR REPAIR OR REPLACEMENT UNDER WARRANTY. DEALER TOLD ME THAT IT WAS NOT COVERED UNDER WARRANTY BECAUSE THE NAIL WAS IN THE SIDEWALL AND THEN OFFERED TO SELL ME 4 NEW RUN FLAT TIRES FOR MY 3 MONTH OLD VAN FOR $1300. HAD FOUR REGULAR TIRES PUT ON THE VAN AND ALSO BOUGHT A NEW WHEEL FOR A SPARE SINCE THE AWD VAN DOES NOT COME WITH A SPARE TIRE (BRIDGESTONE). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143165November 18, 2005
TIRES
RUN FLAT TIRES ON TOYOTA SIENNA NEARLY BALD AFTER ONLY 15,000 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142981November 17, 2005
TIRES
DUNLOP RUN FLAT TIRES WEAR EXCESSIVELY AND NEED TO BE REPLACED AFTER ONLY 14,000 MILES OR LESS AND PRESENT A SAFETY ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142935November 16, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:HATCHBACK/LIFTGATE
ON BACK DOOR OF MINIVAN, THE OUTSIDE HANDLE BROKE WHEN WE SQUEEZED IT TO OPEN. THE DOOR CANNOT BE OPENED. WHY IS THERE NO RELEASE FROM THE INSIDE? THE QUOTE TO FIX IS $275-300. ALSO, ON THE REAR SLIDING DOOR (DRIVER SIDE, NOT AN AUTOMATIC SLIDING DOOR), THE PUSH-BUTTON LATCH "STICKS" SO THE DOOR WILL NOT LATCH WHEN CLOSING; WE HAVE TO PRY THE PUSH-BUTTON OUT WITH A KEY OR SCREW DRIVER SO THE DOOR WILL LATCH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142680November 15, 2005
STRUCTURE:BODY:DOOR
2004 SIENNA POWER SLIDING DOOR PROBLEMS- SIDE POWER SLIDING DOORS NOT FUNCTIONING PROPERLY AT ALL TIMES. AT TIME THE DOOR WILL SHUT TO HALF WAY POINT AND STOP AND I WILL HAVE TO MANUALLY SHUT IT MYSELF. OR AT TIME THE DOOR WILL NOT SHUT WHEN ANY BUTTONS ARE PRESSED TO PUSH AND NEED TO BE SHUT MANUALLY. TOOK TO THE DEALER AND THEY SAID THEY COULD NOT DUPLICATE PROBLEM, BUT STATED THEY MADE A FEW ADJUSTMENTS. THEY WORKED FINE FOR 3 DAYS THEN PROBLEMS HAPPENED AGAIN TODAY! CONCERNED THAT THE DOOR WILL NOT FUNCTION PROPERLY AND OPEN WITH THE KIDS IN THE CAR WHILE DRIVING! IT IS DIFFICULT TO ASK THE SERVICE PERSON TO FIX A PROBLEM THAT IS NOT HAPPENING AT THE TIME WHEN I TAKE THE CAR IN! BUT, THEY SHOULD BE FAMILIAR WITH THIS PROBLEM AND ABLE TO FIX IT !! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142702November 15, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DT: CONTACT STATES THE BRAKES ARE SQUEAKING ON HER VEHICLE. THERE WERE NO WARNING LIGHTS INDICATING A PROBLEM. WHEN SHE APPLIED THE BRAKES DURING THE WINTER MONTHS THE PEDAL PULSATED. IF SHE APPLIED THE BRAKES RAPIDLY, THERE WAS A PROBLEM STOPPING THE VEHICLE. THE DEALER SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE BRAKES. THE BRAKE PADS HAVE BEEN REPLACED, BUT THIS DID NOT CORRECT THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142707November 15, 2005
SERVICE BRAKES, HYDRAULIC
2002 TOYOTA SIENNA XLE-ORIGINAL OWNER. BRAKES HAVE SQUEAKED SINCE AROUND 5000 MILES. DEALER SAYS 'SIENNA'S BRAKES JUST SQUEAK" AND SHRUGGED THEIR SHOULDERS. DIDN'T EVEN INSPECT BRAKES. HAD BRAKE PADS REPLACED WITH TOP OF THE LINE PADS IN AUG 05. LEFT THE PARKING LOT AND THEY CONTINUED TO SQUEAK. EVERY TIME THE BRAKES ARE APPLIED. PASSENGER IN THE REAR STATED IT WAS VERY LOUD IN THE REAR, HOWEVER, I HEAR IT VERY PRONOUNCED AS THE DRIVER. CALLED TOYOTA ANOTHER TIME AND THEY SAID THIS IS NOT A SAFETY ISSUE, SO THERE IS NO RECALL, ETC. ON 3 OCCASIONS, WHEN BRAKES PRESSED SUDDENLY, THE BRAKE PEDAL JUMPS AND WOULDN'T ALLOW ME TO PRESS BRAKES FURTHER. SCARY. BRAKES DON'T JUST SQUEAK. I WISH I WOULD'VE DISCOVERED THIS WEBSITE BEFORE MY WARRANTY WAS UP. NOW, WITH 58000 MILES ON MY VAN, I FEEL THEY WOULDN'T DO ANYTHING. I BROUGHT MY CONCERNS 3 TIMES WITH IN 5K-25K MILES, AND WAS IGNORED. I WISH I WOULD'VE PURSUED THIS EARLIER. I WOULD'VE TRADED THIS VEHICLE IN A HEARTBEAT, HOWEVER, I DON'T HAVE A PAYMENT, SO THAT IS WHY I'VE CHOSEN TO LIVE WITH THE SQUEAKING. IT IS VERY VERY VERY STRESSFUL. AND VERY VERY ANNOYING. (THIS COMPLAINT IS FOR A SIENNA, NOT A SEQUOIA--THE COMPLAINT ONLY HAD THE SEQUOIA AS AN OPTION WHILE I WAS ENTERING DATA/COMPLAINT INFO)(??)*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142731November 15, 2005
TIRES
DT: CONTACT STATES: HE HAS PUT TWO NEW SETS OF TIRES ON HIS VEHICLE SINCE PURCHASING IT. THE ALIGNMENT ON THE VEHICLE HAS BEEN CHECKED. THE ORIGINAL TIRES ON THE VEHICLE HAD TO BE REPLACED AT 16,463 MILES. THE SECOND SET HAD TO BE REPLACED AT 15,337 MILES. THE TIRE DEALER TOLD HIM THE TREAD WAS WEARING OUT AND EXPERIENCING PREMATURE TIRE FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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