Toyota Sienna Complaints

9,048 consumer complaints on file.

#10152322March 9, 2006
SEAT BELTS:REAR/OTHER
REAR RIGHT SEAT BELT REPEATEDLY FAILS AND HAS BEEN REPLACED TWICE NOW. IT HAS FAILED YET A THIRD TIME. THE SEAT BELT GASKET AT THE TOP OF THE SEAT COMES APART AND RESTRICTS THE BELT MOVEMENT RENDERING IT UNUSABLE. ITS A SAFETY HAZARD FOR PASSENGERS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152250March 8, 2006
TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES:TREAD/BELT
REGARDING NHTSA ACTION NO. PE06010, I HAVE A 2004 TOYOTA SIENNA XLE LIMITED WITH AWD WITH THE TIRE PRESSURE WARNING SYSTEM (TPWS) FOR MY DUNLOP RUN FLAT TIRES (SP 4000). I HAVE EXPERIENCED PUNCTURES IN TWO OF MY TIRES ON SEPARATE OCCASIONS. BOTH TIMES THE TPWS ONLY ACTIVATED WHEN THE PSI WAS ABOUT 5- TO 15. THE DEALER INDICATED TO ME THAT THE MAGNETIC SYSTEM WILL ONLY ACTIVATE ONCE A TIRE'S HEIGHT BECOMES LOWER DUE TO AIR LOSS, AND THE MAGNETIC FIELD IS "TRIPPED". THE PROBLEM IS THAT THE RUN FLAT TIRES DO NOT LOSE THEIR HEIGHT DUE TO AIR LOSS UNTIL THE TIRE IS NEARLY DEPLETED. SO, THE TPWS ESSENTIALLY CANNOT PROPERLY FUNCTION AS INTENDED, AT LEAST WHEN RUN FLAT TIRES ARE INSTALLED. AS TO THE DUNLOP RUN FLATS, THEY HAD TO BE REPLACED AFTER ONLY 19,700 MILES. I KNOW NUMEROUS OTHER CONSUMERS HAVE HAD SIMILAR EXPERIENCES. TOYOTA ACKNOWLEDGED THE PROBLEM AND RELPACED MY TIRES WITH A NEW SET OF 4 RUN FLATS AT NO CHARGE (OTHER THAN INSTALLATION). TYPICAL PRICE IS $250 PER TIRE. CREDIT TO TOYATA, BUT NOT SURE WHAT WILL HAPPEN WHEN THE NEW SET FAILS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152077March 7, 2006
SEAT BELTS:FRONT:RETRACTOR
DT*: THE CONTACT STATED THE FRONT PASSENGER SIDE SEAT BELT RETRACTOR LOCKS UP WHILE IN USE. THE SEAT BELT MUST BE RELEASED, AND THEN PUT BACK ON. THE DEALERSHIP DETERMINED THIS WAS A SAFETY FEATURE FOR CHILD SAFETY SEATS. THE DEALERSHIP STATED IT WAS ILLEGAL TO REPLACE THE FRONT SEAT BELT ASSEMBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151800March 4, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
2000 TOYOTA SIENNA LE NEEDS NEW TRANSMISSION. HAS 73,000 MI. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153014February 28, 2006
SEAT BELTS
CONSUMER HAS MADE NUMEROUS ATTEMPTS TO HAVE SEAT BELT RECALL (05V327000) WORK PERFORMED. CONSUMER HAS BEEN TOLD THAT THE PARTS WERE NOT IN OR WERE USED ON ANOTHER CUSTOMER. *TS *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151438February 28, 2006
TIRES:TEMPORARY/EMERGENCY SPARE TIRE, UNKNOWN OR OTHER
I HAVE A 2004 TOYOTA SIENNA ALL WHEEL DRIVE VEHICLE. IN JUNE OF 2005 MY TIRES HAD TO BE REPLACED. I HAD APPROX. 20,000 MILES ON THE CAR. THE TIRES WERE RUN FLATS. IT WOULD HAVE COST ME OVER $1,100.00. THEN I GO AHEAD AND BUY REGULAR TIRES AND FIND OUT THAT THERE IS NO WHERE TO MOUNT A SPARE TIRE ON THE CAR. SO NOW I AM DRIVING AROUND WITH NO SPARE TIRE IN MY CAR. TOYOTA CLAIMS THIS IS AN ISOLATED INCIDENT BUT NOW I AM FINDING OUT THAT IS NOT TRUE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151462February 28, 2006
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES
I HAVE A 2005 TOYOTA SIENNA AWD THAT IS EQUIPPED WITH BRIDGESTONE RUN-FLAT TIRES. I WAS GIVEN NO SPARE TIRE WITH MY VEHICLE. I WAS TRAVELING WITH MY FAMILY ON OCTOBER 14 2005 ON INTERSTATE 5 IN CA. AT 4 AM WHEN MY TIRE WENT FLAT AT 70 MPH. THE LOW TIRE PRESSURE WARNING SYSTEM FAILED TO NOTIFY MY WIFE WHO WAS DRIVING THAT THE TIRE HAD LOST AIR PRESSURE. SHE CONTINUED TO DRIVE UNTIL THE TIRE STARTED TO DISINTEGRATE AND SHE FELT THE VEHICLE START TO PULL TO THE RIGHT. THERE WE WERE STUCK IN THE MIDDLE OF NOWHERE WITH A DESTROYED TIRE AND NO SPARE. I WAS FORCED TO HAVE MY VAN TOWED TO BAKERSFIELD CA. AND HAVE THE TIRE REPLACED WITH A STANDARD TIRE SINCE THE RUN-FLATS ARE IMPOSSIBLE TO FIND. TOYOTA REFUSES TO COMPENSATE ME IN ANY WAY FOR THIS IRRESPONSIBLE DESIGN THEY HAVE ON THEIR AWD SIENNAS. I DON'T WANT THESE UNSAFE TIRES ON MY VAN AND I WANT A SPARE. I PAID $40,000 FOR THIS VAN AND SHOULD HAVE BEEN GIVEN A SPARE TIRE. I WAS LED TO BELIEVE THAT THESE GARBAGE TIRES WOULD TAKE THE PLACE OF A SPARE WHICH THEY OBVIOUSLY DO NOT!*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151246February 26, 2006
TIRES:TREAD/BELT
FIRESTONE TIRES 205/70R15, THIS IS THE 3RD TIRE OF 4 THAT HAS SPLIT. THE TREAD HAS SPLIT AWAY FROM THE BELT WITH PLENTY OF TREAD LEFT ON THE TIRE. I DRIVE THE FREEWAY 27 MILES EACH WAY TO WORK AND I COULD HAVE HAD A TERRIBLE ACCIDENT. ONE OF THE 3 DID BLOW BUT I WAS GOING SLOW AND I DID NOT ROLL THE CAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151099February 24, 2006
SEATS
I BOUGHT A 2006 8 PASSENGER TOYOTA SIENNA ON FEBRUARY 14 AND DISCOVERED THE NEXT DAY THAT THE SECOND ROW SEATING HAD NO ARM RESTS. IN SHARP TURNS OR WHEN SWERVING TO AVOID AN ACCIDENT OR DEBRIS IN THE ROAD THE SECOND ROW PASSENGERS HAVE NOTHING TO HOLD ON TO AND ARE THROWN SIDEWAYS TOWARD THE WINDOWS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150919February 22, 2006
STRUCTURE:BODY:DOOR
DT*: THE CONTACT STATED UPON ENTERING THE VEHICLE, THE AUTOMATIC SLIDING DOOR SHUT ON A PASSENGER'S FINGER RESULTING IN MINOR INJURIES. THE VEHICLE HAS AN AUTOMATIC PINCH PROTECTION FEATURE THAT FAILED TO ENGAGE. THE VEHICLE WAS SEEN BY A DEALER. THE DEALER SUGGESTED THIS WAS A DESIGN ISSUE THAT ULTIMATELY FAILED AND NO REPAIRS WERE MADE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10150743February 21, 2006
UNKNOWN OR OTHER
DT*: THE CONTACT STATED THE KEYLESS ENTRY FOB OPENED OTHER 2005 TOYOTA VEHICLES. THE DEALERSHIP IS CHANGING THE CODE FOR THE KEYLESS ENTRY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139946February 21, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
WHEN TRYING TO STOP BRAKE PETAL WENT TO THE FLOOR. *TS THE VEHICLE WOULD NOT STOP AND THE CONSUMER VEHICLE COLLIDED WITH ANOTHER VEHICLE WHICH WAS STOPPED AT THE STOP LIGHT. THE VEHICLE WAS TOWED TO THE DEALER AND THE BRAKE SHOES AND PADS WERE INSPECTED. THE DEALER ALSO BLED THE BRAKES AND FOUND AIR IN ALL THE LINES EXCEPT THE RIGHT REAR. THE CONSUMER ASKED THE DEALER HOW AIR GOT IN THE LINES AND THEY REPLIED THAT THEY DIDN'T KNOW. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10150407February 16, 2006
ENGINE AND ENGINE COOLING:ENGINE
ENGINE LIGHT CAME ON IN MY 1998 TOYOTA SIENNA ON I75 IN ATLANTA GA WHILE VISITING FRIENDS, WAS ABLE TO GET TO MEDIAN BEFORE IT DIED. HAD IT TOWED TO INDEPENDENT MECHANIC WHO VERIFIED SLUDGE BUILD UP. CALLED TOYOTA ABOUT ENGINE FAILURE. WAS TOLD TO TAKE VAN TO A TOYOTA DEALERSHIP IN SC (WHERE WE LIVE) TOWED THE VAN HOME TOOK IT TO DEALERSHIP WHO ALSO VERIFIED SLUDGE BUILD UP. WAS TOLD BY TOYOTA THAT THEY WERE AWARE OF THE PROBLEMS IN THEIR ENGINES BUT WAS NOT GOING TO PAY FOR ENGINE REPLACEMENT BECAUSE WE DID NOT HAVE RECEIPTS PROVING THAT OIL/FILTERS CHANGES WERE MADE. WE CHANGED OUR OIL EVERY 3000 MILES WITHOUT FAIL. IF WE DIDN'T ENGINE WOULD HAVE DIED SOONER. TOYOTA DID SAY THAT WE COULD PAY FOR REPAIRS $9000 AND THEN SUBMIT RECEIPTS FOR REVIEW AND MAY BE REIMBURSED FOR REPAIRS. STILL FIGHTING WITH TOYOTA, HAVE MADE COMPLAINT WITH BBB. POLICE WERE CALLED TO THE SCENE, I WAS ALONE WITH 4 CHILDREN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150306February 15, 2006
TIRES
MY 2004 SIENNA LE AWD HAS PREMATURE TIRE FAILURE. WE HAVE OWNED THE VEHICLE FOR 2 YEARS AND LESS THAN 35000 MILES HOWEVER WE ARE GETTING READY TO BUY 4 NEW TIRES FOR THE VEHICLE AFTER REPLACING 2 TIRES AT APPROXIMATELY 17K. WHEN WE BOUGHT THE VEHICLE WE WERE TOLD HOW SAFE THE RUN FLAT TIRES WERE, ESPECIALLY IN RURAL NEW HAMPSHIRE SO MY WIFE AND 2 KIDS DID NOT WORRY ABOUT BEING STRANDED. UNFORTUNATELY MOST REPAIR STATIONS CAN CHANGE OR SERVICE RUN FLAT TIRES SO IN ADDITION TO UNEXPECTED HIGH COSTS OF REPLACING TIRES EVERY 15K MILES I HAVE TO TRAVEL TO A DEALER FOR SERVICE AND PAY $280 PER TIRE. I BELIEVE THE COMBINATION OF TIRES AND VEHICLE ARE UNACCEPTABLE AND WAS NOT MARKETED OR SOLD WITH FULL DISCLOSURE OF THE ISSUES ASSOCIATED WITH THESE TIRES. I AM NOW LOOKING TO CONVERT TO CONVENTIONAL TIRES BUT THERE IS NO PLACE FOR A SPARE TIRE ON THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150351February 15, 2006
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DT*: THE CONTACT STATED THE REAR DOORS OF THE VEHICLE DO NOT CLOSE PROPERLY. TO CLOSE THE DOORS IT REQUIRED EXCESSIVE FORCE, AND THEY LEAK WHEN IT RAINS. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER FOR INSPECTION. AFTER EIGHT DAYS, THE DEALER WAS STILL UNABLE TO CORRECT THE PROBLEM. UPDATED 03/17/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150109February 13, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
DT*: THE CONTACT STATED WHILE DRIVING 15MPH OR LESS, THE AUTOMATIC TRANSMISSION SHIFTED INTO NEUTRAL. ALTHOUGH THE GEARSHIFT WAS NOT VISIBLY SEEN CHANGING GEARS, THE VEHICLE WAS PHYSICALLY FELT SHIFTING DOWN AND LOOSING MOMENTUM. THE VEHICLE WAS SEEN BY THE LOCAL DEALER. THE DEALER REPROGRAMMED THE COMPUTER, BUT THE PROBLEM PERSISTED. THE DEALER WAS UNABLE TO DETERMINE HOW TO REMEDY THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150182February 13, 2006
ELECTRICAL SYSTEM, EQUIPMENT
WHILE DRIVING ON DRY PAVEMENT, SOMETIMES, BUT NOT ALWAYS, AFTER LEAVING SNOWY DRIVEWAY, THE 2004 AWD TOYOTA SIENNA'S TRACTION CONTROL LIGHT CAME ON. THIS WAS ACCOMPANIED BY A VERY LOUD ALARM. THE TRACTION CONTROL SYSTEM THEN ACTIVATED CAUSING THE ENGINE TO BRAKE AND THE ABS TO CONTINUOUSLY BRAKE UNTIL THE VEHICLE DECELERATED TO APPX. 9 MILES PER HOUR. THE LIGHT AND ALARM WOULD THEN GO OFF. THE WHOLE SCENARIO REPEATS WHEN SPEED EXCEEDS APPX. 9 MILES PER HOUR. THIS PUTS THE DRIVER IN A VERY DANGEROUS SITUATION. THE VEHICLE IS VERY DIFFICULT TO STEER WHEN IS IT RAPIDLY BRAKING. THIS HAPPENED BOTH AT LOW SPEEDS, START-UP SPEEDS, AND ON THE HIGHWAY WHEN I WAS GOING 40-50 MILES PER HOUR, AGAIN, ON DRY PAVEMENT. THE ONLY SAFE OPTION IS TO PULL OFF TO THE SIDE OF THE ROAD. AFTER DRIVING FOR ANYWHERE FROM 3 MINUTES TO 15 MINUTES, THE PROBLEM MYSTERIOUSLY DISAPPEARS. THE NEXT TIME THE VEHICLE STARTS, IT MAY OR MAY NOT MALFUNCTION IN THIS WAY. THE TIRES ARE IN GOOD CONDITION AND AT APPROPRIATE INFLATION LEVELS. THERE DOES NOT APPEAR TO BE ANY SNOW OR ICE ON OR INSIDE THE WHEELS WHEN THIS IS HAPPENING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149975February 10, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE
DT*: THE CONTACT STATED THE AUTOMATIC REAR HATCH COMES DOWN WITHOUT PRESSING THE REMOTE. THE HATCH HIT THE CONTACT MULTIPLE TIMES, BUT CAUSED NO INJURY. THE DEALERSHIP DETERMINED THIS IS NORMAL WHEN THE TEMPERATURE IS BETWEEN 15-25 DEGREES, ALTHOUGH THIS OCCURRED AT 30 DEGREES. THE MANUFACTURER DETERMINED THIS WAS WITHIN MANUFACTURER SPECIFICATIONS AND NO REPAIR OR ACTION COULD BE TAKEN. THE DEALERSHIP SUGGESTED THE CONTACT TRY TO MANUALLY HOLD THE REAR HATCH OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149911February 9, 2006
AIR BAGS:FRONTAL
WE HAVE A 2005 TOYOTA SIENNA WHICH WE PURCHASED NEW IN OCT. 2004. NO PROBLEMS APPEARED UNTIL NOV, 2005. THE AIR BAG (SRS) PASSENGER FRONT SEAT LIGHT CAME ON INDICATING THE AIR BAG WAS TURNED OFF AND ALSO THE DASH LIGHT CAME ON. THE CAR WAS TAKEN TO TOYOTA DEALER WHO RESET THIS. BEFORE WE ARRIVED HOME THE SAME PROBLEM RECURRED. CONTACTED THE DEALER WHO INFORMED ME TO BRING IT BACK AS SOON AS THE LIGHT WOULD REMAIN ON FOR A DAY ETC. THIS WAS DIFFICULT AS WE ARE APPROX. 70 TO 80 MILES ONE WAY FROM THE DEALER. JAN. 20/06 RETURNED THE CAR TO THE DEALER WHO RESET IT AND EVERYTHING WAS FINE, SAID THEY HAD CONTACTED TOYOTA WHO SAID IT WAS THE PASSENGER IN THE FRONT SEAT WHO WAS CREATING THIS PROBLEM, THE PASSENGER IS MY WIFE WHO WAS NOT AT ALL IMPRESSED WITH THIS STATEMENT! 20 MINUTES AFTER LEAVING THE DEALERSHIP THE SAME PROBLEM RETURNED. THE DEALERSHIP WAS NOW CLOSED. PHONED TOYOTA DIRECT ON JAN. 30/06 AND RECEIVED A CLAIM NUMBER AS I WAS UNABLE TO RECEIVE ANY MORE ASSISTANCE FROM THE DEALERSHIP. LATEST WORD NOW FROM THE DEALERSHIP IS THEY ARE WAITING TO HEAR FROM THERE TOYOTA SERVICE REP. AND WILL SIT UP AN APPT. WHEN HE IS AVAILABLE. THIS AIR BAG HAS TURNED ITSELF OFF AT LEAST 27 TIMES SINCE THE END OF NOV./05. THIS IS VERY SERIOUS AS MY WIFE, FAMILY AND FRIENDS RIDE IN THIS CAR AND IN THE EVENT IF AN ACCIDENT WITH THIS AIR BAG TURNED OFF WILL NO DOUBT POSSIBLY LOSE THERE LIVES. THERE JUST DOESN'T APPEAR TO BE ANY HURRY TO SOLVE THIS PROBLEM AND HOPE YOU MAY BE ABLE TO OFFER SOME ASSISTANCE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149835February 8, 2006
TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
AFTER ONLY 19,000 MILES OF USE, THE RUN-FLAT TIRES ON MY TOYOTA SIENNA HAVE BEEN WORN AWAY SIGNIFICANTLY TO A DANGEROUS LEVEL. THE DEALER HAS RECOMMENDED ONLY REPLACEMENT WITH THE SAME EXACT TIRE MODEL, AS NO OTHER TIRE BRAND OR MODEL MAY BE USED WITH THIS VEHICLE. AT ONLY 6,000 MILES ONE TIRE HAD FAILED SPONTANEOUSLY WITHOUT TRIGGERING THE LOW-PRESSURE WARNING SYSTEM. I HAD BEEN TOLD BY DEALER THE NON-VISIBLE EDGE OF TIRE (SIDE FACING TOWARD THE VEHICLE) HAD WORN THROUGH THE TREAD COMPLETELY. THAT TIRE WAS REPLACED AT MY COST, ASSUMING IT WAS A UNIQUE AND ISOLATED INCIDENT. I SEE NOW THAT THESE TIRES ARE INADEQUATE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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