Toyota Sienna Complaints

9,048 consumer complaints on file.

#10149812February 8, 2006
SEAT BELTS:REAR/OTHER
DT*: THE CONTACT STATED ALL REAR SEAT BELTS ARE JAMMED AND WILL NOT PULL OUT FOR USE. THE DEALERSHIP INSPECTED AND DETERMINED THE SEAT BELTS NEEDED TO BE REPLACED HOWEVER, NO REPAIRS HAVE BEEN MADE. THE MANUFACTURER HAS BEEN ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149819February 8, 2006
SEAT BELTS
I HAVE HAD A PROBLEM WITH THE FRONT SEAT BELTS IN MY SIENNA FOR SOME TIME NOW. THE WARNING INDICATOR NEVER GOES OFF ALTHOUGH THE SEAT BELT IS ON. THIS IS FOR BOTH THE DRIVER AND FRONT PASSENGER. I HAVE TAKEN IT TO TOYOTA AT LEAST FOUR TIMES AND HAVE BEEN TOLD IT IS A VERY COSTLY REPAIR. AT LEAST $500 PER BELT. WHEN I ASKED IF IT WAS SAFE TO KEEP IT IN THE CURRENT CONDITION, I WAS TOLD BY TOYOTA TO CARRY A PAIR OF SCISSORS WITH ME IN CASE THE SEAT BELT FAILS IN AN ACCIDENT. I BELIEVE TOYOTA SHOULD BE RESPONSIBLE FOR THIS TYPE OF REPAIR FOR THE LIFE OF A CAR SINCE IT IS A SAFETY ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149121January 31, 2006
TRAILER HITCHES
DESIGN FLAW IN 2004 TOYOTA SIENNA. THE TRAILER HITCH SCRAPES GROUND; TOO LOW TO SAFELY TOW. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149036January 30, 2006
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DT*: THE CONTACT STATED THE FRONT DRIVER'S SEATBELT RELEASED FROM THE BUCKLE ASSEMBLY WITHOUT WARNING. AFTERWARDS, THE BUCKLE ASSEMBLY WAS DIFFICULT TO LOCK. THE VEHICLE HAS NOT BEEN SEEN BY A DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148880January 27, 2006
WHEELS:RIM
AFTER PURCHASING 2004 SIENNA IN 06/03 WE HAD 2 FLAT TIRES AND 1 BLOW OUT ON RIGHT FRONT PASSENGER. THE VAN BARELY HAD 9000 MILES ON IT AND WE PUT A COMPLETE NEW SET OF TIRES ON. THE CONSTANT WORRY OF FLAT TIRES WAS NOT AN OPTION. WHAT'S WORSE THAN THAT, ON THE UPGRADED WHEELS, THERE APPEARS TO BE A MAJOR DESIGN FLAW, NORMAL DUST,DIRT,ROCKS PICKED UP ACCUMULATES ON THE INSIDE OF THE BACK WHEELS, YOU CANNOT WASH IT OUT, THE WHEELS MUST BE REMOVED AND BLOWN OUT. THIS CAUSES THE WHEELS TO BE "OFF BALANCE: PROVIDE A TERRIBLE RIDE AND CAUSE UNEVEN TIRE WEAR. THE VAN NOW HAS 30000 MILES AND IS NEED OF A NEW SET OF TIRES AGAIN. IT'S ACTUALLY BEEN A VERY BAD RIDE FOR THE LAST 15000 MILES, BUT WHO CAN AFFORD TO BUY TIRES AT THAT RATE? AFTER VISITING WITH A FEW OTHER LOCAL SIENNA OWNERS WITH THE SAME WHEEL DESIGN, IT APPEARS AS THOUGH, LOW AND BEHOLD, THEY HAVE ALSO BEEN REPLACING TIRES AT MUCH HIGHER THAN NORMAL RATE. UNTIL VISITING WITH US ABOUT IT , THEY HAD MADE THE ASSUMPTION THAT TIRES JUST WEREN'T MADE LIKE THEY USED TO BE! THE 3 OTHER COUPLES (VANS) ALSO HAD BETWEEN 30000 AND 40000 MILES AND WERE ALSO ON THEIR 2ND OR EVEN 3RD SET OF TIRES!! BY THE WAY, ALL SETS OF TIRES WERE NOT THE SAME BRANDS AND DIFFERED FROM THE 2 BRANDS ) . THE SERVICE AT THE DEALER FROM WHICH THE VAN WAS PURCHASED ARE WONDERFUL, BUT NOT MUCH THEY CAN DO ABOUT IT UNLESS TOYOTA RECOGNIZES THE DESIGN FLAW. I HAVE TO WONDER EVERY TIME I SEE A SIENNA WITH THIS PARTICULAR WHEEL DESIGN, HOW MANY SETS OF TIRES HAVE THEY HAD TO PURCHASE AND HOW BADLY IS THE COMFORT OF THEIR RIDE COMPROMISED? I WILL BE TRADING THE VAN OFF SHORTLY ONLY BECAUSE OF THIS REASON, WHICH IS A CRYING SHAME, IT'S A GREAT FAMILY VEHICLE, OTHER THAN THIS, BUT THE VIBRATION FROM TIRES WORN SO UNEVENLY IS HORRENDOUS AND I AM TIRED OF BUYING TIRES, AND IT'S INCONVENIENT, TO SAY THE LEAST, TO TAKE THE VAN TO THE QUICK LUBE WEEKLY TO HAVE THE WHEELS PULLED OFF AND CLEANED OUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148801January 26, 2006
TIRES:SIDEWALL
TIRE VIBRATION IN STEERING AT SPEEDS USUALLY GREATER THAN 40 MPH AND MOST PREVELANT WHEN COMING OUT OF A TURN. TIRES EVALUATED BY TIRE STORE, SPEED BALANCED AND ROTATED. FOUND THE SIDEWALL DEFECTIVE. MICHELIN X-RADIAL DT P205/70R15. WHEN DEFECTIVE TIRE WAS MOVED TO REAR PROBLEM DID NOT OCCUR, MOVED BACK TO THE FRONT PROBLEM CAME BACK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148591January 25, 2006
TRAILER HITCHES
I AM REPORTING THAT THE SMALL GROUND CLEARANCE OF 2004 TOYOTA SIENNA WITH TOW HITCH RECEIVER IS A SAFETY CONCERN THAT NEEDS INVESTIGATION BY NHTSA AND RECTIFICATION BY TOYOTA.*AK THE GROUND CLEARANCE IS INSUFFICIENT EVEN WITH NO LOAD IN THE BACK. THE TOW HITCH RECEIVER HITS THE GROUND FREQUENTLY WHILE GOING IN AND OUT OF DRIVEWAYS. I HAVE COMPLAINED TO 2 TOYOTA DEALERSHIPS AND COMPLAINTS WERE IGNORED. THIS ISSUE ABSOLUTELY NEEDS THE ATTENTION OF TOYOTA AND TRAFFIC SAFETY OFFICES NATIONWIDE AND THE NHTSA. NOT ONLY IS IT CREATING A LOT OF ANXIETY ON US AND OTHER SIENNA DRIVERS BUT ALSO IT IS A SERIOUS SAFETY MATTER. WE HAVE TO BRING THE VEHICLE TO AN EXTREMELY LOW SPEED AND AT AN ACUTE ANGLE WITH THE DRIVEWAY TO AVOID THE TOW HITCH FROM HITTING THE GROUND. IT ISN'T ALWAYS POSSIBLE TO WAIT FOR SUFFICIENT HEADWAY WHEN TURNING INTO MAIN STREAM TRAFFIC. DRIVERS FOLLOWING US HAVE BEEN HONKING AND YELLING WHILE WE WAIT FOR GOOD HEADWAY. SLOWING THE VEHICLE DOWN A LOT OR SITTING IN DRIVEWAY TO WAIT FOR SUFFICIENT HEADWAY PROVOKE RESTLESS DRIVERS THAT ARE FOLLOWING. ON OCCASIONS, VEHICLES FOLLOWING DIDN'T SLOW DOWN OR BARELY SLOW DOWN (EVEN WITH TURN SIGNAL ON), ASSUMING IT WOULD TAKE LITTLE TIME FOR THE SIENNA TO TURN ONTO DRIVEWAYS. WITH 300 LB. LOAD IN THE THIRD ROW SEAT OR BICYCLES ON THE TOW HITCH, THE PROBLEM BECOMES DISASTROUS. THIS PROBLEM HAS RENDERED THE 7-PASSENGER VEHICLE USELESS. WE ARE FORCED TO AVOID TAKING PASSENGERS WITH US AND TO STOP USING THE TOW HITCH. DESPITE LOOSING FULL USE OF THE VEHICLE, OUR LIVES ARE STILL AT RISK WHENEVER WE SLOW DOWN TO TURN IN AND OUT OF DRIVEWAYS. WE HAVE LOST PATIENCE ON THE MATTER. WHY WOULD WE AND OTHER SIENNA DRIVERS HAVE TO SUFFER AND PUT UP WITH HONKING, NASTY WORDS FROM OTHER DRIVERS, AND RISKING BEING HIT BY OTHER VEHICLES DUE TO A POORLY DESIGNED GROUND CLEARANCE? SIENNAS WITH A TOW HITCH RECEIVER ARE FLAWED. THE VEHICLE ID NUMBER IS [XXX].TOYOTA WAS NOTIFIED BUT HASN'T RESPONDED. UPDATED 07/17/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148727January 25, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE
TOYOTA SIENNA 2004, 19,000 MILES NOT EVEN 2 YEARS OLD. 1. VALVES MAKING NOISE WHEN DRIVING UP HILL AT SLOW SPEED OR WHEN START DRIVING. 2. WIND NOISE IS UNACCEPTABLE. PROBLEM BEGINS AT THE VERY FIRST DAY OF DRIVING THE CAR. 3. ONE BIG KNOCKING NOISE WHEN THE VEHICLE IS MOVING , ONLY WHEN SHIFT FROM PARK TO D4 AND STARTING TO DRIVE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148325January 22, 2006
ENGINE AND ENGINE COOLING:ENGINE
MY 2002 SIENNA WAS DIAGNOSED WITH OIL SLUDGE AT 73,000 MILES. DEALER SAYS IT CANNOT REPLACE ENGINE AT THEIR COST WITHOUT RECEIPTS TO PROVE OIL CHANGES. SINCE WE DID THE CHANGES OURSELVES WE HAVE NO RECEIPTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148165January 19, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE PASSENGER (MANUAL ) SLIDING DOOR BECAME HARD TO OPEN. THE HANDLE STICKS AND DOES NOT OPEN ON THE FIRST TRY. THE HANDLE THEN BROKE OFF COMPLETELY LEAVING THE DOOR UNSAFE AND UNABLE TO LATCH PROPERLY. WE PURCHASED A NEW HANDLE FROM THE DEALER FOR A PRICE OF $95.00. WE FEEL THIS SPECIFIC CAR HANDLE IS NOT MADE TO WITHSTAND THE USE OF A SLIDING DOOR OR THE WEIGHT OF THE DOOR AND WILL FAIL WITH CONTINUED USE. YOU MUST PULL OUT THE HANDLE TO OPEN THE SLIDING DOOR AND CONTINUE TO HOLD IT OUT UNTIL THE DOOR IS COMPLETELY OPEN. ALL THE WEIGHT OF THE DOOR AND THE MOMENTUM OF THE SLIDER REST OF THIS HANDLE. HAVE FOUND OTHERS WITH THE SAME COMPLAINTS ONLINE. ALSO, MAY CONSIDER WEATHER AS A FACTOR TOO. THE COLDER THE WEATHER THE WORSE IT PERFORMS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148020January 18, 2006
TIRES:TREAD/BELT
EXTREMELY RAPID TIRE WEAR ON DUNLOP RUN FLAT TIRES THAT WERE ORIGINAL EQUIPMENT ON A 2005 TOYOTA SIENNA AWD VAN. THE TIRES HAVE BEEN ROTATED SEVERAL TIMES. AT LESS THAN 17,000 MILES AT LEAST ONE IS DOWN TO THE WEAR MARKERS. THE OTHERS ARE NOT FAR BEHIND. I HAVE DISCOVERED THAT THIS IS ONGOING ISSUE FOR NEARLY ALL OWNERS OF THESE AWD VANS. THESE ARE VERY EXPENSIVE TOP OF THE LINE TIRES. NOW A DAYS 40,000 + MILES IS THE NORM! I CAN'T BELIEVE THAT A $33,000+ VEHICLE IS SOLD LEGALLY WITH SUCH INFERIOR EQUIPMENT TIRES!. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147685January 13, 2006
TIRES
WE OWN A 2004 TOYOTA SIENNA LE AWD WITH RUN FLAT TIRES. AFTER ONLY 23,000 MILES WE WERE TOLD THAT THE TIRES WERE DANGEROUSLY WORN AND ALL 4 NEEDED TO BE REPLACED. THIS IS ABSOLUTELY UNACCEPTABLE. REPLACEMENT COST WAS APPROX. $300 PER TIRE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147139January 7, 2006
SEAT BELTS:REAR/OTHER
REAR SEAR BELT BUCKLE REFUSES TO LATCH. A CHILD CAR SEAT CANNOT BE INSTALLED IN THIS SEAT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146711January 2, 2006
TIRES
MY 2004 TOYOTA SIENNA MINIVAN WITH ALL WHEEL DRIVE (AWD) HAS TIRES THAT HAVE WORN OUT VERY QUICKLY (LESS THAN 20,000 MILES) LEAVING MY MINIVAN WITH VERY DANGEROUS (BALD) TIRES. ALL TIRES MUST BE REPLACED AND IT WILL COST OVER $1,300. IT IS DIFFICULT TO GET REPLACEMENT TIRES AND A DEALER WITH EQUIPMENT TO CHANGE THE TIRES, FORCING OWNERS TO DRIVE ON BALD TIRES. THEY ARE TOO EXPENSIVE, TOO DIFFICULT TO REPLACE, AND I WAS NOT TOLD OF THIS WHEN I BOUGHT THE CAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146640December 31, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
2000 TOYOTA SIENNA WITH APPROX. 64,000 MILES: ANTILOCK BRAKE SYSTEM (ABS) COMPUTER FAILED. DEALER SAID REPLACEMENT COST WOULD BE $2000 AND BLAMED FAILURE ON "DIRTY BRAKE FLUID" WHICH SEEMS EXTREMELY UNLIKELY SINCE VEHICLE WAS PURCHASED AS A CERTIFIED USED VEHICLE AT 36,000 MILES LESS THAN 2 YEARS PRIOR TO FAILURE. FAILED ABS COMPUTER IS STILL INSTALLED ON VEHICLE SINCE WE CANNOT AFFORD TO REPLACE IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146646December 31, 2005
ELECTRICAL SYSTEM
PAGES 155 AND 156 OF MY 2004 TOYOTA SIENNA STATES "TO PREVENT THE BATTERY BEING DISCHARGED, THE LIGHTS WILL AUTOMATICALLY TURN OFF WHEN THE KEY IS REMOVED AND THE DOOR IS LEFT OPENED WITH THE SWITCH AT "DOOR" POSITION FOR 20 MINUTES OR MORE." HOWEVER, WHEN MY SIDE DOOR OR REAR HATCH IS LEFT OPENED, THE FEATURE DOES NOT WORK. I INFORMED TOYOTA'S CORPORATE OFFICE IN CALIFORNIA OF THE PROBLEM AND WAS TOLD THAT MY COMPLAINT WAS THE FIRST TIME THEY HEARD ABOUT IT. I TOLD HER THAT I FOUND IT HARD TO BELIEVE MY COMPLAINT WAS THE FIRST SINCE I READ ABOUT THE PROBLEM ON VARIOUS ONLINE MESSAGE BOARDS. SHE SAID INFORMATION ON MESSAGE BOARDS CANNOT BE VERIFIED. I LATER DISCOVERED THAT MY COMPLAINT WAS NOT THE FIRST BECAUSE OTHERS HAVE COMPLAINED ABOUT THE PROBLEM TO TOYOTA AS WELL. IT SHOULD BE NOTED THAT THE PREVIOUS GENERATION OF TOYOTA SIENNAS HAD THE BATTERY SAVING FEATURE ON ALL DOORS. WHEN I CALLED THE DEALERSHIP (GATEWAY TOYOTA IN NJ), THEIR SHOWROOM SPECIALIST (MARYANN) AGREED WITH ME THAT THE INTERIOR LIGHTS SHOULD TURN OFF AFTER 20 MINUTES IF THE DOORS ARE LEFT OPENED. WHEN I DEMONSTRATED THE PROBLEM TO THEM, THEY CALLED TOYOTA'S CORPORATE OFFICE TO REPORT THE PROBLEM. THE PERSON FROM GATEWAY TOYOTA SAID TOYOTA'S OFFICIAL RESPONSE WAS THAT THE BATTERY SAVING FEATURE ONLY APPLIES TO THE FRONT DOORS. WHEN I CALLED TOYOTA AGAIN, I WAS TOLD THAT IT WAS A MISPRINT IN THE MANUAL AND THEY WERE WORKING ON IT. WHEN I ASKED FOR A DEFINITION OF "WORKING ON IT", I WAS TOLD THAT TOYOTA WAS WORKING ON REVISING THE MANUAL BUT NOT FIXING THE PROBLEM. I HAD LEARNED THAT PEOPLE WHO HAVE PURCHASED A 2004 TOYOTA SIENNA AFTER ME HAD THEIR MANUALS ALTERED IN SUCH A WAY THAT THE AREAS MENTIONING THE BATTERY SAVING FEATURE HAD BEEN COVERED UP BY A WHITE PIECE OF PAPER. I WAS ALSO INFORMED THAT TOYOTA CORRECTED THE PROBLEM ON THEIR 2005 MODELS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146560December 30, 2005
SERVICE BRAKES, HYDRAULIC
BRAKE PADS WORN DOWN TO DAMAGE ROTORS WITH NO WARNING AT 30K MILES. NEW PADS AND ROTOR AND STILL HEAR NOISE FROM RIGHT FRONT. BLACK BRAKE DUST ON OUTSIDE HUB CAPS STARTED APPEARING AT 3K MILES, MECHANICS SAID IT'S NORMAL. MECHANIC HEARS NOISE BUT MAINTAINS IT IS NOT INDICATIVE OF A PROBLEM. TWO TIRES ALREADY REPLACED DUE TO WEAR. TIRE SENSORS WORKED SOMETIMES FOR FLATS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146608December 30, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT: THE CONTACT COMPLAINED ABOUT ABS PROBLEMS. HE TOOK THE VEHICLE TO THE DEALERSHIP SEVEN TIMES. THE DEALERSHIP WAS UNABLE TO DUPLICATE THE PROBLEM. THE CONTACT FELT THIS WAS A SAFETY PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146612December 30, 2005
TIRES:TREAD/BELT
ON 2004 TOYOTA SIENNA XLE AWD, IT USES RUNFLAT TIRES (BRIDGESTONE B380) AS STANDARD EQUIPMENT. I HAVE TO REPLACE 1 AT 5500 MILES UNDER NORMAL ROAD DRIVING. AT 29,000 MILES, I HAVE TO REPLACE ALL 4 TIRE DUE TO EXCESSIVE TREAD WEAR ALSO UNDER NORMAL USE. THESE TIRES COST 300% MORE COMPARE TO TIRES USED ON OTHER SIENNA MODELS. NEITHER TOYOTA NOR THEIR DEALER ADVISED OF THESE ISSUES BUT JUST SAY THOSE TIRES COST $10 OR $20 MORE AND ONLY AVAILABLE THROUGH DEALERS. THESE UNEXPECTED TIRE WEAR AND COST CAUSE ME BEING STRANDED ON I10 AT 11PM WHERE NO HELP CAN BE FOUND AND COST MORE THAN $100 OF TOWING TO A DEALERSHIP. COST IS ONE THING BUT LESS THAN NORMAL TIRE LIFT EXPECTANCY CAUSED SAFETY ISSUE WHEN 1 OR MORE TIRE UNEXPECTEDLY MALFUNCTION OR FLAT. TIRES ARE NOT WARRANTED BY TOYOTA BUT TIRE COMPANY AND BRIDGESTONE DEALER WERE QUICK TO BLAME ALIGNMENT BEING THE ISSUE. MY SIENNA HAS BEEN TAKEN CARE OF BY TOYOTA DEALER WITH ALL MAINTENANCE RECORD KEPT AND ON SCHEDULE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146003December 23, 2005
ELECTRICAL SYSTEM:WIRING, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
DT: THE CONTACT STATED THE FUSES KEPT BLOWING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP FOR DIAGNOSTIC TESTING. THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THEN, THE CONTACT TOOK THE VEHICLE TO A LOCAL DEALERSHIP TWICE BEFORE THEY WERE ABLE TO LOCATE THE PROBLEM. THE DEALERSHIP FOUND THE WIRING HARNESS IN THE DASHBOARD MELTED, CAUSING THE FUSES TO BLOW OUT. NO REPAIRS HAVE BEEN MADE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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