Toyota Sienna Complaints

9,048 consumer complaints on file.

#10219603February 28, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. WHILE PLACING PACKAGES IN THE REAR OF THE VEHICLE, THE LIFTGATE FELL ON THE CONTACT'S HEAD WITHOUT WARNING. THE DEALER REPLACED THE STRUTS. ONE MONTH LATER, WHILE HOLDING HER INFANT AND RETRIEVING PACKAGES FORM THE REAR, THE LIFTGATE AUTOMATICALLY FELL AND STRUCK THE INFANT. THE MANUFACTURER STATED THAT THEY WERE INVESTIGATING THE FAILURE, BUT HAVE NOT REACHED ANY CONCLUSIONS. THE FAILURE AND CURRENT MILEAGES WERE 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219516February 27, 2008
ENGINE AND ENGINE COOLING:ENGINE
2007 TOYOTA SIENNA MADE A PINGING SOUND WHEN FIRST STARTING THE VEHICLE. CONSUMER STATES THAT THE DEALER STATED THAT THIS IS NORMAL WHEN THE ENGINE WAS COLD. DEALER CALLED IT A PISTON SLAP. FINALLY DEALER STATED THE VEHICLE HAD A PROBLEM. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219068February 25, 2008
STRUCTURE
THE AUTOMATIC SLIDING DOORS ON MY TOYOTA SIENNA DO NOT ALWAYS CLOSE. I FIRST NOTICED IT IN THE SUMMER OF 2007 WHEN OCCASIONALLY THE DRIVERS SIDE DOOR WOULD ATTEMPT TO CLOSE BUT THEN WOULD RE-OPEN. I TOOK THE VEHICLE TO THE DEALER IN DECEMBER 2007 AND IT WAS DETERMINED THAT THE REAR HINGE PIN AND BUSHING WAS WORN OUT CAUSING THE REAR OF THE DOOR TO SAG AND NOT ALLOW IT TO BE CLOSED WITHOUT MANUAL INTERVENTION. IF THERE IS NO MANUAL INTERVENTION AND YOU JUST TRY TO CLOSE IT BY PUSHING THE BUTTON THE DOOR ATTEMPTS TO CLOSE A SECOND TIME BUT STILL DOES NOT CLOSE ALL THE WAY AND WILL NOT AUTOMATICALLY RE-OPEN. THUS YOU THINK THE DOOR IS CLOSED BUT IN REALITY IT IS STILL NOT. I CONTACTED TOYOTA'S CUSTOMER CARE ABOUT THE PROBLEM BUT THEY ARE NOT INTERESTED IN EVEN TAKING A FURTHER LOOK SINCE THE VEHICLE IS OUT OF WARRANTY. IF THE PINS AND BUSHINGS CONTINUE TO WEAR THEY WILL EVENTUALLY BREAK DOOR WILL FALL OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219107February 25, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
2005 XLE TOYOTA SIENNA - BACK LIFT GATE GOES UP AND SHOULD STAY BUT COMES BACK DOWN. COMES DOWN AND PUSHES ON WHAT OR WHOEVER IS STANDING THERE, GOES UP, AND COMES BACK DOWN AGAIN AND AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218549February 19, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
1. EVENTS LEADING UP TO THE FAILURE: PRESSING EITHER BUTTON (IN THE MAIN CABIN OR ON THE KEY FOB) TOP OPEN THE POWER REAR LIFT GATE 2. FAILURE AND ITS CONSEQUENCES: UPON REACHING THE FULLY OPENED POSITION (OR VERY CLOSE TO?), THE POWER REAR LIFT GATE REVERSES AND AUTOMATICALLY CLOSES ON THE OPERATOR WITHOUT USER INTERVENTION. SINCE IT'S COMMON TO PROCEED TO EXTRACT CONTENTS FROM THE REAR OF THE VEHICLE AFTER OPENING THE REAR LIFT GATE, INJURY ENSUES DUE TO THE POWERED CLOSING OF THE REAR LIFT GATE ON YOUR HEAD/ARM/SHOULD/CHILD. THIS HAS CAUSED NUMEROUS MINOR INJURIES DUE TO THE SIGNIFICANT FORCE REQUIRED TO PREVENT THE DOOR FROM CLOSING ON THE OPERATOR 3. THE DEALER HAS NOW REPLACED THE REAR LIFT GATE STRUTS TWICE AND IT'S CURRENTLY BEING WORKED ON FOR A THIRD TIME AFTER A COMPLAINT TO TOYOTA CORPORATE. THE FAILURES STILL CONTINUE AND THE DEALER HAS SAID THEY HAVE NO CLUE HOW TO FIX THE PROBLEM (DURING THE SECOND REPLACEMENT OF THE REAR LIFT GATE STRUTS). *TR
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10218266February 17, 2008
STEERING:ELECTRIC POWER ASSIST SYSTEM
THIS IS A SECOND MAJOR LEAK OF POWER STEERING FLUID IN WHICH THE FLUID IS LEAKING INTERNALLY INSIDE THE STEERING RACK. THE FIRST LEAK WAS REPAIRED UNDER TOYOTA WARRANTY ON 3/22/07. THE SECOND EVENT, SAME FAILURE SYMPTOMS FROM 2/17/08. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218209February 16, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
MECHANISM HOLDING LIFT GATE IN OPEN POSITION FAILED. LIFT GATE NO LONGER STAYS OPEN WITHOUT SUPPORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218170February 15, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT PLACED THE VEHICLE INTO PARK IN HER DRIVEWAY AND EXITED THE VEHICLE. THE VEHICLE THEN ROLLED UP THE DRIVEWAY AUTOMATICALLY AND PINNED HER BETWEEN THE BOTTOM OF THE GARAGE DOOR AND THE HOOD OF VEHICLE. THE CONTACT WAS INJURED. SHE TOOK THE VEHICLE TO THE DEALER, BUT THEY COULD NOT FIND ANY FAILURES. THE PURCHASE DATE AND SPEED WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 34,046.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10218068February 14, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, EQUIPMENT:MECHANICAL
WHILE DRIVING 55 MPH, MY DRIVERSIDE VENT WINDOW POPPED OUT. STAYING CONNECTED TO THE SIENNA 2004 BY ONLY A WIRE. I PULLED OVER AND TAPED THE WINDOW (NOT BROKEN) BACK ONTO THE VAN. THE WINDOW DID NOT FAIL, NOR DID THE MECHANISM THAT OPENS THE WINDOW. THE ADHESIVE THAT SECURES THE WINDOW TO THE MECHANICAL PART OF THE VENT WINDOW GAVE UP. NO ACID RAIN, VANDALISM, MECHANICAL BREAKDOWN WAS INVOLVED WITH THIS INCIDENT. TOYOTA WILL NOT REPLACE THE GLUING TO MAKE THIS SAFE AGAIN. THEY WANT TO REPLACE THE WHOLE SYSTEM AT MY COST. $500 LATER WE ARE CONSIDERING TRADING IN TO GET A KIA. THANK GOODNESS THE WINDOW DID NOT COME OFF COMPLETELY INTO ONCOMING TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217901February 13, 2008
POWER TRAIN
PURCHASED TOYOTA SIENNA 2005. PROBLEM WITH SLIPPING TRANSMISSION AND LOW GEARS AND ON HIGHWAY IN SLOW TRAFFIC. THE MANAGEMENT OF DEALERSHIP TOLD ME IT IS NORMAL AND ADVISED TO GET USE TO THAT. WHEN I SHOW HIM PRINTOUTS OF NUMBER OF COMPLAINS FROM THE INTERNET BY SIENNA OWNERS HE ADMITTED THAT HIS WIFE IS HAVING SAME PROBLEM WITH HER MINIVAN. AFTER FOUR VISITS TO A DEALERSHIP NOTHING WAS DONE TO CORRECT PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217599February 10, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
THE LIFT GATE ON THE VAN SUDDENLY FAILED AND STRUCK ME IN THE HEAD. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10217440February 8, 2008
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
OPENED REAR HATCH ON 2005 TOYOTA SIENNA. IT OPENED THEN IMMEDIATELY CLOSED, HITTING ME ON THE HEAD. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10217495February 8, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TOYOTA SIENNA 2004 REAR POWER LIFT GATE - GAS STRUTS FAILED CAUSING THE LIFT GATE TO FALL BELOW NORMAL OPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217367February 7, 2008
STRUCTURE:BODY:DOOR
AUTOMATIC REAR DOOR ON MY 2004 TOYOTA SIENNA XLE CLOSES WHILE REMOVING ITEMS FROM TRUNK. I WAS REMOVING A STROLLER AND THE THING STARTED CLOSING ON ME AND I HAD TO FALL TO THE FLOOR TO GET OUT OF THE WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216962February 5, 2008
ENGINE AND ENGINE COOLING, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
ENGINE LIGHT WENT ON , CHECKED WATER AND OIL, BOTH LEVELS WERE FINE, ENGINE JUST QUIT, VAN WAS TOWED TO REPAIR SHOP, I THE OWNER WAS TOLD THAT DUE TO SLUDGE IN THE ENGINE THE OIL COULD NOT PASS THROUGH SO ENGINE SEIZED UP, IT WAS A 2000 SIENNA VAN, THE OIL WAS CHANGED EVERY 3000-4000 MILES FAITHFULLY, THE ENGINE ONLY HAD 107,000. ORIGINAL MILES ON IT, A NEW ENGINE WOULD BE 6,200.00 PLUS LABOR AND A USED ENGINE WOULD BE 4,200.00 PLUS LABOR, SO NOW MY VAN HAD TO BE JUNKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217059February 5, 2008
STEERING:LINKAGES
STEERING IS NOT SMOOTH. THE WHEEL WILL NOT RETURN TO STRAIGHT FORWARD AFTER A TURN. THIS DEFECT HAS BECOME PROGRESSIVELY WORSE AND NOW HAS REACHED A DANGEROUS LEVEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216604January 31, 2008
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
POWER SLIDING DOOR INOPERATIVE STOPPED WORKING NOT REALLY SURE OF THE DATE IT STOPPED WORKING(OUR LEASE WAS APPROACHING THE END) AS WE FOUND SLIDING DOOR TO BE TOO SLOW AND NOT SAFE THEREFORE WE TURNED IT OFF. WE LEASED VEHICLE AND THEREFORE RETURNED IT. TOYOTA PARKWAY IN HAMILTON,ONTARIO,CANADA SERVICE PERFORMED A DIAGNOSTIC TEST TO TELL ME THE CABLE AND MOTOR ON THE POWER DOOR NEEDED REPLACING. WE WERE INFORMED IT WOULD COST OVER $2,000 TO FIX THE DOOR(CABLE AND MOTOR) I WAS GIVEN THE OPTION TO TAKE ELSEWHERE FOR A QUOTE. WHERE I HAD IT FIXED SAID THERE WAS NOTHING WRONG WITH THE MOTOR IT DID NOT COST ME $2,000. I RETURNED IT TO TOYOTA WITH THE DOOR WORKING. I SPOKE TO THE GENERAL MANAGER (PARKWAY TOYOTA) AND HE MENTIONED THERE WERE PROBLEMS WITH THE POWER DOORS. HE REFUSED TO COVER MY COSTS AS I DID NOT HAVE IT FIXED AT TOYOTA. I WAS NOT TOLD THAT THEY WOULD TAKE CARE OF IT IN THE BEGINNING. BOTH SLIDING DOORS FREEZING SHUT IN COLD WEATHER- PASSENGERS HAD TO GO OUT THE HATCH DOOR I HAVE HEARD OF MELTING ICE POOLING ON THE DOOR BUT NOTHING DONE TO CORRECT. WE RETURNED VEHICLE FED UP BY THIS POINT. TOO MANY RECALLS AND ISSUES FOR A TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216485January 30, 2008
LATCHES/LOCKS/LINKAGES
THE TOYOTA, SIENNA MINIVAN HAS A "SAFETY" FEATURE ON IT SO THAT WHEN A WINDOW IS OPEN THE SIDE DOORS WILL NOT LOCK SHUT WHEN THEY ARE OPENED. THIS IS NOT A SAFETY FEATURE AND RESULTS IN MISHAPS AND POSSIBLY INJURY, ESPECIALLY IF THE CAR IS PARKED ON A DECLINE. FOR EXAMPLE, IF THE WINDOWS ARE OPEN AND YOU WANT TO HELP YOUR INFANT, TODDLERS OR OTHER CHILDREN OUT OF THE CAR, THE SIDE CAR DOOR WILL NOT LOCK SHUT AND COMES SLAMMING INTO THE PEOPLE. IT MAKES NO SENSE FOR THE CAR TO BE DESIGNED THIS WAY AND EVERY SUMMER ONE OF MY KIDS GETS HIT IN THE HEAD, ARM OR I GET HIT BY THIS DOOR SLAMMING INTO US. PLEASE CHECK INTO THIS. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10216529January 30, 2008
TIRES
TIRE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216556January 30, 2008
STRUCTURE:BODY:DOOR
THE SLIDING DOOR ON THE DRIVER'S SIDE OF MY 2004 SIENNA HAS FAILED REPEATEDLY IN THE LAST TWO YEARS. THE FULL ASSEMBLY FOR THE DOOR MECHANISM (CABLE AND MOTOR) HAVE ALREADY BEEN REPLACED TWICE, AND IT IS ALREADY BREAKING AGAIN. ONCE THE SYSTEM FAILS, THE DOOR BECOMES FULLY INOPERABLE AND CANNOT BE OPENED/CLOSED MANUALLY. FROM WHAT I HAVE OBSERVED DIRECTLY, IT SEEMS THAT SOMETHING ALONG THE CABLE TRACK IS WEARING AWAY THE PLASTIC COATING ON THE CABLE (I KNOW BECAUSE THE PLASTIC IS PARTIALLY DANGLING OFF THE CABLE BELOW THE REAR WINDOW, JUST LIKE IT DID LAST TIME). THE LAST TIME THE CABLE ASSEMBLY WAS REPLACED, A LARGE PORTION OF THE PLASTIC HAD PEELED AWAY LEAVING THE CABLE STRIPPED BARE. FORTUNATELY, THE DOOR FAILED BEFORE THE CABLE ACTUALLY SNAPPED FROM WEAR-DOWN AS I HAVE READ IN OTHER CASES. IT JUST DOESN'T SEEM RIGHT THAT THE DOOR ASSEMBLY CONTINUES TO FAIL EVERY 6 TO 8 MONTHS. THERE DEFINITELY HAS TO BE A MANUFACTURER DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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