Toyota Sienna Complaints

9,048 consumer complaints on file.

#10227481May 12, 2008
VEHICLE SPEED CONTROL
SUDDEN ACCELERATION IN 2004 TOYOTA SIENNA VAN: AT 0830AM PST, APRIL 29TH 2008 I WAS DRIVING TO WORK AT MY SCHOOL WHERE I WORK AS A TEACHER. WHILE MAKING A SLOW U-TURN, WITH MY FOOT LIGHTLY ON THE BRAKE PEDAL, MY 2004 TOYOTA SIENNA LE VAN SUDDENLY TOOK OFF AND ACCELERATED UNCONTROLLABLY LIKE A ROCKET AT MAXIMUM VELOCITY. THE ACCELERATOR PEDAL WAS NEVER PRESSED DURING THIS INCIDENT. I HAD JUST A SPLIT SECOND TO REMOVE MY FOOT COMPLETELY OFF THE BRAKE PEDAL TO LOOK DOWN AT THE FLOOR BOARD TO ENSURE NOTHING WAS PINNING THE PEDAL DOWNWARD, NOTHING WAS THERE AND THE VAN WAS STILL ACCELERATING LOOKED UP IN HORROR AS VEHICLE WAS CONTINUING TO ACCELERATE AT AN EXTREMELY HIGH RATE OF SPEED AND CONTINUING TO ACCELERATE. I QUICKLY STEERED THE VEHICLE AND DODGED A SCREENED CHAIN-LINK FENCE TO AVOID AN AREA WHERE CHILDREN USUALLY STAND WAITING FOR PARENTS. WITH VEHICLE STILL ACCELERATING AT FULL POWER I QUICKLY PASSED THE FENCE AREA, APPLIED THE BRAKES WITH GREAT FORCE, BUT THEY FELT UNRESPONSIVE TO THE ACCELERATION FORCES. WITH VEHICLE MOVING AT A VERY HIGH RATE OF SPEED AND STILL ACCELERATING, I SAW A PARKED VEHICLE RIGHT IN FRONT OF ME AND COULD NO LONGER CONTROL THE VEHICLE, I BRACED FOR IMPACT. THE VAN VIOLENTLY SMASHED INTO AN UNATTENDED FORD EXPEDITION VEHICLE, ENGINE BRIEFLY REVVED HIGH AND THEN FINALLY SHUT DOWN. HAD THERE NOT BEEN A PARKED VEHICLE THERE I WOULD HAVE GONE DIRECTLY INTO THE RESIDENTIAL HOUSE ABOUT 50 FEET AWAY. IT ONLY TOOK ABOUT 3 OR 4 SECONDS FOR THE VAN TO TRAVEL THE 22 YARDS FROM WHERE THE ACCELERATOR MALFUNCTION STARTED TO THE IMPACT AREA OF THE OTHER VEHICLE. THERE IS NO DOUBT THAT THIS SITUATION WILL OCCUR AGAIN TO SOMEONE ELSE. LIVES WILL BE LOST AND DRIVERS WILL BE FALSELY HELD ACCOUNTABLE. I STRONGLY RECOMMEND THAT THE NHSTA INVESTIGATE THIS SERIOUS ISSUE. I AM SO CONCERNED ABOUT THIS ISSUE THAT I AM SENDING A COMPLETE DISSERTATION TO ALL TV NETWORKS (20/20, ETC) HOPING THAT SOME AGENCY WILL EXPOSE THIS TO A HIGH LEVEL OF PUBLIC AWARENESS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10227519May 12, 2008
SEAT BELTS
THE FRONT AND SECOND ROW SEAT BELTS DIDN'T HOLD IN A REAR END CRASH CAUSING THE DRIVER TO STRIKE HER HEAD ON THE STEERING WHEEL AND A JUVENILE IN THE SECOND ROW TO STRIKE HER HEAD ON THE REAR OF THE DRIVER'S SEAT. *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10227228May 10, 2008
ELECTRICAL SYSTEM
"BATTERY SAVER" FEATURE IS ONLY PARTIALLY IN MY 2004 TOYOTA SIENNA. THE OWNERS MANUAL AND THE TOYOTA SERVICE MANUAL STATE THAT "IF ANY DOOR IS LEFT OPEN, THEN THE ROOM LIGHTS SHOULD GO OUT AFTER 20 MINUTES". THIS FEATURE IS ONLY PARTIALLY OPERABLE AS THE IGNITION KEY CYLINDER LIGHTS AND THE TWO FRONT PERSONAL LIGHTS DO GO OFF, BUT ALL OTHER INTERIOR LIGHTS REMAIN ON WITH AN OPEN DOOR. TOYOTA HAS TAKEN NO ACTION TO CORRECT PROBLEM. WHEN A DOOR IS INADVERTENTLY LEFT OPEN, THE BATTERY WILL DISCHARGE, REMOVING THE ABILITY TO START THE VEHICLE. THERE ARE NUMEROUS REPORTS OF THIS PROBLEM ON THE INTERNET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227131May 9, 2008
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
MY MINIVAN PASSENGER DOORS INTERMITTENTLY EITHER FAIL TO OPEN OR CLOSE PROPERLY. MOST OFTEN THE DOORS WON'T OPEN AND PASSENGERS CANNOT EXIT WITHOUT CRAWLING THROUGH TO THE OTHER SIDE OR FRONT. OCCASIONALLY THE DOORS WILL NOT CATCH WHEN CLOSED, FORCING ME TO DRIVE SLOWLY WITH HAZARDS UNTIL IT GETS "UNSTUCK". I'VE HAD THESE PROBLEMS INTERMITTENTLY SINCE THE VAN WAS LESS THE 1 YEAR. THE DEALER HAS TENDED TO BLAME ME OR MAKE A REPAIR WHICH HASN'T LASTED. MOST RECENTLY THEY REPLACED A DOOR HANDLE AND SUPPOSEDLY ADJUSTED A CABLE AND TOLD ME THE PROBLEM WAS FIXED AND GUARANTEED FOR 6 MONTHS AND THEN WANTED TO CHARGE FOR ADDITIONAL PARTS AND SERVICE WHEN BROUGHT BACK IN 5 WEEKS LATER WITH ONGOING PROBLEMS. IN REVIEWING YOUR WEBSITE THIS IS A PROBLEM WHICH HAS BEEN REPORTED BY OTHERS. SOMETIMES THE THUMB PIECE STICKS, OTHER TIMES THE HANDLE FAILS TO OPEN THE DOOR. A THIS POINT BOTH DOOR HANDLES HAVE BEEN REPLACED AND YET PROBLEMS STILL OCCUR, ESPECIALLY WHEN IT IS HOT AND HUMID OR VERY COLD. DATE GIVEN IS WHEN PROBLEM FIRST STARTED, STILL OCCURS IN 2008. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226904May 7, 2008
STRUCTURE:BODY:DOOR
REAR BACK DOOR OF MY TOYOTA SIENNA CLOSES ON ITS OWN AND HAD SLAMMED ON MY BACK. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10226680May 5, 2008
STRUCTURE:BODY:TRUNK LID
REAR TRUNK STRUT FAILURE ON TOYOTA SIENNA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226451May 2, 2008
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
2005 TOYOTA SIENNA XLE LIMITED, AWD, VIN [XXX], TIRE PRESSURE WARNING SYSTEM DOES NOT WORK, AND NEVER HAS WORKED PROPERLY. IT MOST RECENTLY FAILED ON MARCH 28, 2008, WHERE THE RIGHT REAR TIRE HAD ZERO AIR PRESSURE. THIS WAS A BRAND NEW RUN FLAT TIRE WHICH WENT FLAT IMMEDIATELY AFTER INSTALLATION. THE VEHICLE WAS DRIVEN 31MILES AND THE TIRE PRESSURE WARNING LIGHT NEVER CAME ON. DUE TO THIS FAULTY WARNING SYSTEM, A BRAND NEW $250.00+ TIRE WAS DESTROYED, REQUIRING REPLACEMENT. THIS SYSTEM HAS FAILED NUMEROUS TIMES PRIOR TO THE ABOVE-MENTIONED INCIDENT. SINCE PURCHASING THIS VEHICLE, I HAVE LEARNED THAT THIS TIRE PRESSURE WARNING SYSTEM DOES NOT MONITOR THE TIRE PRESSURE AT ALL; THAT IT ONLY MONITORS THE WHEEL SPEED, AND IT IS EXTREMELY INACCURATE AT THAT. I HAVE DISCOVERED THAT TOYOTA HAD BEEN AWARE OF THIS PROBLEM FOR YEARS AND YET STILL FRAUDULENTLY MARKETED THIS SYSTEM AS VIABLE TIRE PRESSURE WARNING SYSTEM ON THE 2005 TOYOTA SIENNA. AS A DISABLED PERSON, THIS TIRE PRESSURE WARNING SYSTEM WAS THE DECIDING FACTOR IN MY BUYING THE 2005 TOYOTA SIENNA. I HAVE DIFFICULTY BENDING DOWN TO TAKE THE TIRE PRESSURES AND I EXPECTED AND RELY ON THIS TIRE PRESSURE WARNING SYSTEM TO WARN ME OF LOW TIRE PRESSURE; IT IS A TOTAL AND COMPLETE FAILURE IN THAT REGARD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226375May 1, 2008
AIR BAGS
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. WHILE DRIVING 60 MPH IN HEAVY RAIN, THE CONTACT ATTEMPTED TO CHANGE LANES TO EXIT THE HIGHWAY. SHE LOST CONTROL OF HER VEHICLE AND CRASHED INTO A TRACTOR TRAILER. THE VEHICLE SPUN OFF OF THE TRACTOR AND TRAVELED BACK TO THE LEFT OF THE HIGHWAY. THE AIR BAGS FAILED TO DEPLOY AND THE VEHICLE WAS DESTROYED. THE POLICE AND EMS WERE CALLED TO THE SCENE, AND THE CONTACT WAS THE ONLY PERSON TRANSPORTED TO A LOCAL AREA HOSPITAL FOR MINOR TO MODERATE CUTS, BRUISES, NECK, AND BACK PAIN. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 61,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10226117April 30, 2008
ENGINE AND ENGINE COOLING:ENGINE
I HAVE A 2007 TOYOTA SIENNA. WHEN THE ENGINE IS COLD AND STARTED I GET A NOISE THAT SOUNDS LIKE A LIFTER PROBLEM. ALTHOUGH THE WEATHER WILL EFFECT THE INTENSITY AND DURATION OF THIS NOISE IT IS ALWAYS THERE. THE TOYOTA DEALERSHIP I TOOK IT TO HAD A FACTORY ENGINEER COME OUT AND HE HEARD THE NOISE AND SAID IT WAS NORMAL AND ATTRIBUTED IT TO "PISTON-SLAP". AT THIS TIME THEY ARE TELLING ME THERE IS NO REPAIR FOR THIS CONDITION. THEY ACKNOWLEDGE THERE IS A NOISE BUT THEY SAY THEY CAN DO NOTHING ABOUT IT. THIS NOISE DEVELOPED APPROXIMATELY AROUND 20,000 MILES ON THE VEHICLE. OTHER SIENNA'S THAT ACQUAINTANCES OWN DO NOT HAVE THIS PROBLEM. SOME MORNINGS WHEN IT IS COLD OUT THE NOISE IS SO LOUD IT TURNS HEADS AS I DRIVE DOWN THE STREET. EVIDENTLY THIS IS A PROBLEM THAT TOYOTA KNOWS ABOUT BUT REFUSES TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226129April 30, 2008
FUEL SYSTEM, GASOLINE
I BOUGHT MY 2002 TOYOTA SIENNA, 05/04/2004, 7011 MILES AFTER MY CHECK ENGINE LIGHT WAS ON. DEALER FIXED IT BY REPLACING EMISSION CONTROL CHARCOAL CANISTER. IN JUNE 2005 & AFTER APPROXIMATELY 1500 MILES LATER, GAS REFUELING VALVE STARTED SHUTTING OFF, EVEN THOUGH GAS WAS NOT FULL. DEALER CHECKED & SAID I NEED A NEW EMISSION CONTROL CHARCOAL CANISTER, BECAUSE MY PREVIOUS CANISTER WAS OUT OF WARRANTY, I HAVE TO PAY $495 (PART+ LABOR) TO REPLACE IT. I COMPLAINED OF THIS PROBLEM REPEATING SOON, DEALER COULD NOT GIVE SATISFACTORY ANSWER. IN CONSUMERS WEBSITE I HAVE FOUND OUT THAT THERE ARE LOTS OF COMPLAINTS ABOUT 2002 TOYOTA VEHICLES. IS IT POSSIBLE THIS PART IN THIS YEAR FAILED MORE OFTEN THAN NORMAL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226141April 30, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
MY 2005 SIENNA MINIVAN HAS A REAR DOOR THAT KEEPS FALLING DOWN ON ITS OWN. WHAT'S WORSE, BECAUSE THE SIENNA IS EQUIPPED WITH A MOTOR TO PULL THE DOOR BACK, THE DOOR KEEPS PULLING BACK NO MATTER WHAT THE RESISTANCE IS. IT HURT MY 2 YEAR OLD SON SO BAD WE HAD TO TAKE HIM TO EMERGENCY ROOM FOR THE BRUISES. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10225989April 28, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
BOTH GAS STRUTS THAT SUPPORT REAR LIFT GATE (MANUAL) ON BACK OF MINIVAN FAILED AND THE LIFT GATE IS NO LONGER SUPPORTED BY STRUTS. GATE IS VERY HEAVY, AND IS DIFFICULT TO OPEN. AND IT DOES NOT STAY OPEN, MAKING ACCESS TO THE TRUCK IMPOSSIBLE WITHOUT SECOND PERSON THEIR TO HOLD UP THE HEAVY GATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225844April 27, 2008
STRUCTURE:BODY
I OWN A 2004 TOYOTA SIENNA XLE 7 PASSENGER LIMITED VAN. MY REAR LIFTGATE WILL NOT STAY OPEN IT WILL RAISE TO FULLY OPEN AND IMMEDIATELY BEGIN RAPIDLY CLOSING. I BARELY GOT OUT OF THE OPENING BEFORE IT CLOSED. NO SENSORS REACTED TO STOP THE AUTOMATIC POWERED DOOR FROM CLOSING. THIS OCCURS EITHER FROM USING THE REMOTE BUTTON ON THE KEYHOLDER OR FROM THE BUTTON INSIDE THE VAN NEAR THE SUN ROOF SWITCH. THIS DEFECT CAN AND WILL HURT, INJURE OR COULD KILL A CHILD OR ADULT USING THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225605April 24, 2008
STEERING:HYDRAULIC POWER ASSIST SYSTEM
POWER STEERING RACK FAILURE ON 2004 VEHICLE WITH 36,000 MILES. STEERING IS ERRATIC AND ODD FEELING. CONCERN IS THAT A TOTAL PS FAILURE COULD OCCUR MAKING VAN VERY DIFFICULT TO CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225621April 24, 2008
SEAT BELTS:REAR/OTHER
THE LEFT 2ND ROW SEATBELT REPEATEDLY GETS TWISTED IN THE MECHANISM AND WILL NOT WORK. I SEE THERE IS A RECALL ON 2004 MODELS BUT NOT THE 2003. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225460April 23, 2008
SEAT BELTS:REAR/OTHER
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT'S CHILD WAS SEATED IN A BOOSTER SEAT ON THE DRIVER'S SIDE. HE LEANED FORWARD IN THE REAR SEAT AND THE LAP STRAP OF THE SEAT BELT WRAPPED AROUND HIS LOWER STOMACH AREA. THE CHILD SUSTAINED MINOR CUTS ON HIS STOMACH. THE CONTACT ATTEMPTED TO RELEASE THE SEAT BELT, BUT THE RETRACTOR WOULD CONTINUALLY TIGHTEN, INSTEAD OF LOOSENING. SHE HAD TO CUT THE SEAT BELT STRAPS IN ORDER TO RELEASE HER CHILD. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 44,279.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10225254April 21, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR
OCCASIONALLY AND WITHOUT WARNING, THE AUTOMATIC LEFT PASSENGER DOOR WILL CLOSE AS THE PERSON IS GETTING IN OR OUT OF THE VAN. THIS HAS HAPPENED AT LEAST SIX TIMES IN THE EIGHT MONTHS WE HAVE HAD THE VAN. IT WAS TAKEN TO A TOYOTA DEALER SERVICE CENTER ON TWO OCCASIONS (DIFFERENT LOCATIONS), BUT BECAUSE THE TECHNICIAN CAN NOT DUPLICATE THE PROBLEM, NOTHING WAS DONE. THE COMPUTER SHOWS NO PROBLEM, BUT IT HAS CONTINUED TO DATE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10224984April 19, 2008
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING, EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
I OWN A 2004 TOYOTA SIENNA WITH 76,000 MILES ON IT. I WAS ONE OF THE FIRST OWNERS WHEN THE NEW MODEL WAS INTRODUCED. IT HAS BEEN WELL MAINTAINED THROUGH MOLLE TOYOTA, KC MO THAT I HAVE BEEN PLEASED WITH PRIOR TO THIS INCIDENT. I HAD SOME PROBLEMS WITH IT INITIALLY AND TOYOTA MOTOR SALES ALWAYS TOOK CARE OF IT AND PROVIDED EXCELLENT SERVICE AND FOLLOW UP. HOWEVER, THE REPUTATION THAT THEY HAVE BUILT OVER THE COURSE OF 4 YEARS HAS COME UNRAVELED. ONE OF MY HEADLIGHTS WENT OUT RECENTLY AND I TOOK IT IN TO THE DEALER TO GET FIXED, ASSUMING IT NEEDED A NEW BULB. I WAS PRESENTED WITH A PROJECTED PRICE OF $ 900.00 TO FIX ONE HEADLIGHT. $ 800.00 OF THIS WAS A ?IGNITER? PART FROM TOYOTA AND $ 100.00 OF THIS WAS LABOR FROM THE DEALER. I FILED A COMPLAINT WITH TOYOTA MOTOR AND IT WAS BOUNCED BACK TO THE DEALER WHO DELIVERED THE MESSAGE THAT THERE WAS NO OTHER OPTION BUT TO PAY THIS, DUE TO THE HIGH MILEAGE. CLEARLY, THIS IS A SAFETY ISSUE AS I CAN NOT AFFORD TO FIX THIS AND CAN NOT DRIVE THE CAR WITHOUT HEADLIGHTS. A REALISTIC REPAIR EXPECTATION WOULD BE TO REPLACE A BULB. THIS IS AN OUTRAGEOUS EXPENSE THAT TOYOTA SHOULD INCUR. THANK YOU, PATRICE LOFQUIST *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224998April 19, 2008
STEERING:HYDRAULIC POWER ASSIST SYSTEM
POWER STEERING SOMEWHAT INEFFECTIVE, BUT OCCURS INTERMITTENTLY AND FOR VERY SHORT PERIODS. IT IS A SAFETY HAZARD. ONE HAS TO PUT MORE PRESSURE ON THE STEERING WHEEL TO MAKE A TURN, BUT THEN WHEN THE POWER STEERING KICKS IN, THE RESULT IS TO OVER STEER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224721April 16, 2008
EXTERIOR LIGHTING:HEADLIGHTS
I HAVE A 2004 TOYOTA SIENNA THAT HAS A LARGE AMOUNT OF CONDENSATION INSIDE OF THE PASSENGER SIDE HEADLIGHT ASSEMBLY. I FIRST NOTICED IT IN DECEMBER WHEN THE CONDENSATION FROZE AND CONSIDERABLY BLOCKED THE HEADLIGHT BEAM. WHEN RESEARCHING ON THE INTERNET TO FIND OUT HOW TO TAKE THE LENS OFF TO DRY THE CONDENSATION I DISCOVERED THAT THE BEAM ASSEMBLY DOES NOT COME APART AND THAT MANY OTHER OWNER'S OF THE SAME MODEL ARE HAVING THE SAME PROBLEM. IN ADDITION, THIS PROBLEM ALWAYS SEEMS TO BE REPORTED ON THE PASSENGER SIDE. EVENTUALLY THE CONDENSATION WILL CAUSE THE LIGHT TO FAIL. TOYOTA REDESIGNED THE SIENNA IN 2004 AND THE NEW, BIGGER HEADLIGHTS WERE A MAJOR CHANGE. THE CONDENSATION SLIGHTLY AFFECTS THE HEADLIGHTS IN THE WARMER MONTHS BUT IS A SIGNIFICANT PROBLEM WHEN THE TEMPERATURES ARE BELOW FREEZING. THIS SEEMS TO BE A DESIGN FLAW AFFECTING VEHICLE SAFETY THAT TOYOTA SHOULD BE REQUIRED TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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