Toyota Sienna Complaints

9,048 consumer complaints on file.

#10237021August 5, 2008
SERVICE BRAKES, HYDRAULIC
I OWN A 2001 TOYOTA SIENNA MINIVAN WITH 76,400 MILES. I HAVE OWNED THIS VEHICLE SINCE IT WAS NEW PURCHASED IN LATE 2000. # . ANYHOW, MY WIFE WAS DRIVING THE CAR NEAR OUR HOME ON AUGUST 2, HIT THE BRAKES MODERATELY HARD TO AVOID STRIKING A DEER, AND THE RIGHT FRONT BRAKE DISINTEGRATED. IT WAS REPLACED TODAY BY CHIPPEWA AUTO, LOCATED NEAR HERE. THEY TOLD ME, AND GAVE ME THE PIECES, THAT THE RIGHT FRONT ROTOR BROKE LOOSE FROM ITS MOUNTING AND BROKE IN HALF, BECAUSE OF CORROSION. FURTHERMORE THE LEFT FRONT ROTOR WAS IN DANGER OF DOING THE SAME, AND WAS CRACKED LOOSE FOR 2/3 OF IT CIRCUMFERENCE. I COULD SUPPLY YOU THE PIECES FOR BOTH ROTORS, OR I COULD SEND SEVERAL DIGITAL PHOTOS BY E-MAIL. THIS IS UNACCEPTABLE AND SHOULD NEVER HAVE HAPPENED, ESPECIALLY FROM SOMEBODY LIKE TOYOTA AND THEIR VAUNTED QUALITY PROGRAM. IS THERE A RECALL ON THIS? IT COST ME $235.48. PAUL GARNER *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237041August 5, 2008
STEERING
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING AND ATTEMPTING TO TURN THE VEHICLE AT APPROXIMATELY 35-45 MPH, THE STEERING WOULD TIGHTEN AND HESITATE TO THE POINT WHERE IT FELT LIKE IT WOULD NOT TURN. THE DEALER BELIEVED THAT THE U JOINT NEEDED TO BE REPLACED AND HAD LOTS OF "PLAY". THE ESTIMATED REPAIR COST WAS $523.71. THE FAILURE MILEAGE WAS 78,000 AND CURRENT MILEAGE WAS 84,208.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236796August 3, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE HATCH STRUT ON MY 2005 TOYOTA SIENNA FAILED AND THE HATCH WILL NO LONGER STAY OPEN. THIS COULD HAVE CAUSED SERIOUS INJURY TO MYSELF OR ANY OF MY FAMILY SHOULD IT HAVE JUST DROPPED ON US. NO ONE WAS INJURED, BUT IN RESEARCHING THIS ITS SEEMS IT IS VERY COMMON AND SHOULD THEREFORE BE A RECALL. MY CAR IS 3YEARS 4 MONTHS OLD AND THIS FAILURE SHOULD NOT HAVE OCCURRED THIS EARLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236702August 2, 2008
EQUIPMENT:APPLIANCE:AIR CONDITIONER
MY 2004 TOYOTA SIENNA ONLY HAS 29,000 MILES AND THE AIR CONDITIONING HAS BEEN HARDLY USED. THE A/C SYSTEM FAILED WORKING ABOUT 3 MONTH AGO DUO TO THE CONDENSER O-RING FAILURE. I CHECKED ONLINE AND FOUND THAT MANY 2004 SIENNA USERS HAVE THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236605August 1, 2008
STRUCTURE:BODY:DOOR
AUTOMATIC SLIDING SIDE DOORS STOPPED WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236480July 31, 2008
STRUCTURE:BODY:DOOR
APPROXIMATELY 10 MONTHS TO A YEAR AGO, COMPLAINED OF NOISE WITH FRONT DRIVER DOOR. NOTHING WAS DONE BY TOYOTA DEALERSHIP. MOST RECENTLY, DOOR BEGAN MAKING A POPPING SOUND UPON OPENING AND CLOSING. LEARNED FROM DEALERSHIP THAT DOOR WELD NEEDS REPLACING. CONTACTED TOYOTA COMPANY, HOWEVER, THEY WILL NOT FIX. RESEARCHED WEB AND LEARNED OTHER CONSUMERS ARE HAVING THE SAME PROBLEM IN THEIR 2004 - 2007 SIENNAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236403July 30, 2008
STRUCTURE
THE HANDLE LEVER FOR THE BACK HATCH BROKE FROM NORMAL USE AND THE HATCH CANNOT BE OPENED. ALSO, THE PASSENGER SIDE SLIDING DOOR HANDLE BROKE DUE TO NORMAL USE AND IT CAN ONLY BE OPENED FROM THE INSIDE. BOTH THESE PROBLEM CAN BE A POTENTIAL HAZARD IN CASE OF AN ACCIDENT WHERE THE DOORS/HATCH WILL NOT PERMIT QUICK OPENING DURING AN EMERGENCY. TOYOTA SHOULD FIX THESE DOOR/HATCH PROBLEMS AT NO COST TO THE CONSUMER......IMMEDIATELY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235907July 27, 2008
TIRES
TOYOTA SIENNA 2006 AWD RUN FLAT TIRES..ONLY 29,000 MILES ON TIRES AND HAVE ABNORMAL WEAR AND NEED TO REPLACE THEM. TOYOTA SHOULD RECALL THESE TIRES AS THEY ARE SHOWING TO BE A REAL PROBLEM WITH CONSUMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235911July 27, 2008
LATCHES/LOCKS/LINKAGES
THIS COMPLAINT IS NOT OF ANY CRASHES OR INJURIES BUT OF, WHAT I FEEL, A FAILURE OF THE QUALITY OF THE VEHICLE ITS SELF. I OWN A 2000 TOYOTA SIENNA AND ON OR AROUND FEB 12, 2007 MY DRIVERSIDE, BACK SLIDING DOOR HANDLE BROKE OFF. SHORTLY AFTER THAT THE BACK HATCH HANDLE BROKE OFF AND SHORTLY AFTER THAT THE TWO FRONT DOOR HANDLES STARTED TO BREAK IN HALF. ONE HANDLE BREAKING IS A POSSIBILITY BUT ALL MY DOOR HANDLES BREAKING EXCEPT ONE IS STRANGE. AND THE ONE THAT IS NOT BROKEN IS A POWER DOOR SO THE HANDLE IS NOT PULLED AS OFTEN OTHER WISE I WONDER ABOUT THAT ONE AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235950July 27, 2008
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
IN 2003, ECU UNIT WAS REPLACED ON PASSENGER SIDE REAR POWER SLIDING DOOR AS DOOR WOULD INTERMITTENTLY NOT OPEN OR CLOSE. HAS CONTINUED WITH INTERMITTENT PROBLEM SINCE REPLACEMENT UNTIL IT FINALLY WOULD OPEN BY NOT CLOSE. GIVEN THE VERY HIGH VOLUME OF COMPLAINTS ABOUT THIS PROBLEM ON ALL YEARS OF THE TOYOTA SIENNA, I WOULD LIKE FOR THE ODI TO OPEN AN INVESTIGATION. ALL YOU HAVE TO DO IS GOOGLE "TOYOTA SIENNA POWER SLIDING DOOR PROBLEMS" AND YOU END UP WITH MULTIPLE THOUSANDS OF HITS, WITH MOST BEING CHAT SITES WITH MULTIPLE COMPLAINT THREADS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235889July 26, 2008
LATCHES/LOCKS/LINKAGES
1998 TOYOTA SIENNA VAN - REAR PASSENGER SLIDING DOOR HANDLE BROKE OFF WHEN ATTEMPTING TO OPEN THE DOOR (THE DOOR STUCK). THIS IS THE SECOND HANDLE THAT HAS BROKEN ON THIS VAN. THE REAR DOOR HATCH HANDLE BROKE ABOUT TWO YEARS AGO. THIS APPEARS TO BE A DESIGN FLAW AND IS A POTENTIAL SAFETY HAZARD. THERE ARE NUMEROUS COMPLAINTS POSTED ON BULLETIN BOARDS ABOUT THIS PROBLEM. TOYOTA HAS NOT ADDRESSED THIS CONCERN THROUGH A GENERAL RECALL AND APPEARS TO BE BLAMING THE OWNERS. I HAVE HAD MY VAN SERVICED BY A TOYOTA DEALER ON A REGULAR BASIS, SO THIS PROBLEM IS NOT A MAINTENANCE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235653July 24, 2008
VISIBILITY:GLASS, SIDE/REAR
RECENT WHEN STOPPED AT AN INDOOR GARAGE TO PARK THE CAR IN THE MORNING ONE OF THE REAR SIDE WINDOWS JUST SPONTANEOUSLY SHATTERED. WE DIDN'T HIT ANYTHING AND THERE WAS NO OBJECT THROWING AT THE CAR. THERE WARE 2 OTHER PERSONS IN THE GARAGE WITNESS WHAT HAPPENED. THIS IS OBVIOUSLY A MANUFACTURING DEFECT AND SAFETY ISSUE. IF THERE WERE PERSON SITTING AT THE SEAT NEXT TO THE WINDOW THE PERSON COULD BE HURT BY THE BROKEN GLASS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235560July 23, 2008
STRUCTURE:FRAME AND MEMBERS
2005 TOYOTA SIENNA. LIFTGATE WILL NOT STAY OPEN OR CLOSED USING THE REMOTE. STRUTS HAVE BEEN REPLACED (TWICE) BY THE DEALER. THE PROBLEM STILL EXISTS. THEY DID EXTEND THE WARRANTY TO DEAL WITH THIS KIND OF PROBLEM, BUT WILL ONLY FIX IT IF THE STRUT WAS CAUSING THE PROBLEM. THEY "THINK" IT MAY BE THE MOTOR, BUT REALLY DON'T KNOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235303July 22, 2008
ELECTRICAL SYSTEM, STRUCTURE, STRUCTURE:BODY
THE RIGHT POWER SLIDING DOOR CABLE ON THE 2004 TOYOTA SIENNA LE BROKE. THE CAR WAS 5.1 YEARS OLD, BOUGHT NEW IN 2003, AND HAD 69,000 ML. ON THE DAY OF PROBLEM. NO INDICATIONS ON A SLIDING MECHANISM WERE PRIOR TO THE INCIDENT. AS ALWAYS THE DOOR WAS ACTIVATED BY THE REMOTE CONTROL. IT DID NOT OPEN ON SEVERAL ATTEMPTS. WHEN I APPROACHED IT AND TRIED TO OPEN BY THE HANDLE I SAW THE CABLE BEING RUSTY AND BROKEN. THE DEALER WORKED WITH TOYOTA ON THE ISSUE AND TOYOTA OFFERED TO PAY 50% OF PARTS AND LABOR, BUT MY FEE IS STILL ABOVE $800. TOYOTA REFUSED TO COVER IT ENTIRELY, ALTHOUGH THE PROBLEM IS WELL KNOWN TO THEM. HTTP://TOYOTA.JUSTANSWER.COM/UPLOADS/SND27613/2008-07-05_074916_SIENNA_SLIDING_DOOR_INOP.PDF . NO EXTENDED WARRANTY ON THIS PART WAS OFFERED BY TOYOTA. I CAN NOT USE THIS DOOR IN ANY WAY UNTIL IS REPAIRED, EVEN IF I SET IT TO ACT MANUALLY, IT WON'T OPEN MORE THAN 1/2 FT. THE ONLY WAY MY TWO CHILDREN CAN GET IN/OUT THE CAR IS FROM THE LEFT SIDE DOOR. WHERE ONE'S CAR SEAT IS INSTALLED. NEEDLESS TO SAY THIS IS A SERIOUS SAFETY ISSUE AS THE LEFT SIDE IS THE ONE TO THE ROAD AND CHILDREN JUMP OUT OR RUN TO THE CAR IN A BLINK OF AN EYE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235316July 22, 2008
FUEL SYSTEM, GASOLINE, STRUCTURE:FRAME AND MEMBERS, STRUCTURE:BODY
THE FUEL PIPE FROM THE TANK TO THE ENGINE ON MY 2004 TOYOTA SIENNA LE DISCONNECTED. I WAS DRIVING WITH MY KIDS AND STOPPED AT THE LIGHT, OUR CAR BEING THE FIRST IN THE RIGHTMOST LANE AT A BUSY INTERSECTION. WHEN THE LIGHT TURNED GREEN I PRESSED THE ACCELERATOR BUT THE CAR DIDN'T MOVE. I MADE SEVERAL MORE ATTEMPTS BUT IT WAS IN VAIN. THE MESSAGE ON THE SCREEN PANEL APPEARED AS A DISCHARGED BATTERY, WHICH AT THAT MOMENT PUZZLED ME VERY MUCH. I STARTED LOOKING AROUND, MAKING SIGNS TO THE VEHICLES BEHIND MINE TO TRY AND GET INTO THE OTHER LANE AS I CAN'T START MY CAR (THERE WERE FEW ANGRY DRIVERS). ONE STOPPED BY ME WHEN THE LIGHT TURNED RED AGAIN AND THEN SAID HE SMELLS GAS. AT THE SAME TIME A WOMAN AND HER OLDER TEENAGE DAUGHTER WERE RUNNING FROM ACROSS THE STREET WAIVING AND SHOUTING 'GET OUT OF THE CAR!'. SHE HELPED ME AND MY KIDS GET OUT AND TOLD US THAT WHILE DRIVING FROM THE OTHER SIDE SHE SAW WHEN THE GAS GUSHED FROM UNDER MY CAR. WELL THE REST IS KNOWN - 911, POLICE, FIRE TRUCK AND MY FAMILY SCARED AND BLESSED TO HAVE ESCAPED A HORROR. THE CAR WAS TOWED TO THE DEALER WHO TOLD ME THAT THE PIPE DISCONNECTED, THEY PUT IT BACK AND THAT THEY'VE NEVER ENCOUNTERED THIS PROBLEM. WHEN I ASKED ABOUT A WARRANTY ON THIS OR A FUTURE SIGN TO LOOK FOR, THE ANSWER WAS 'IT SHOULDN'T HAPPEN, IT CAN'T'. BUT IT JUST DID, RIGHT? I WANT TO MENTION THAT THE CAR HAS NEVER BEEN INVOLVED IN ANY ACCIDENTS AND IT'S VERY WELL CARED FOR. I HAD TO PAY FOR THE REPAIR OVER $100 WHICH I'M GUESSING TOYOTA WILL NEVER REFUND. I WILL FOREVER BE THANKFUL TO THAT WOMAN AND HER DAUGHTER WHO QUITE POSSIBLE SAVED OUT LIVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235048July 20, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I RECENTLY PURCHASED A 2005 TOYOTA SIENNA (USED) AND AFTER A FEW DAYS OF OWNING THE MINI VAN THE MANUAL REAR HATCH DOOR DID NOT REMAIN ELEVATED AS IT HAD PREVIOUSLY DONE AND WAS DESIGNED TO DO. THE DOOR, WHICH IS HEAVY, SIMPLY FELL DOWN AND BUMPED ME. I DETERMINED THAT THE FAILURE WAS THE STRUTS (REAR LIFTGATE STRUTS) AND I PROCEEDED TO GET PART QUOTES FROM VARIOUS LOCAL TOYOTA PARTS DEPARTMENTS RANGING FROM $200-$700 (SEEMED A HIGH RANGE...AND I WAS NEVER INFORMED OF A SERVICE BULLETIN THAT WAS ISSUED). I NEXT DID SOME SEARCHES ON THE INTERNET AND FOUND THAT THIS DEFECT WAS A RECURRING ISSUE WITH THE TOYOTA SIENNA AND THAT TOYOTA HAD ISSUED A BULLETIN AND EXTENDED THE WARRANTY TO COVER THIS ITEM. UPON RECEIVING RESISTANCE FROM LOCAL TOYOTA DEALERSHIPS TO COVER THIS WORK UNDER WARRANTY, I CALLED TOYOTA HEADQUARTERS TO MAKE A COMPLAINT. I THEN MADE AN APPOINTMENT AT KINGS TOYOTA IN CINCINNATI, OH AND MADE THEM AWARE OF THE SPECIFIC ISSUE, WARRANTY, ETC AND BROUGHT THE CAR IN ABOUT 4 DAYS LATER FOR MY SCHEDULED APPOINTMENT. AFTER DROPPING OFF THE VEHICLE, I RECEIVED A CALL BACK THAT THEY DID NOT HAVE THE PARTS IN-STOCK (EVEN THOUGH I HAD MADE THE APPOINTMENT SPECIFICALLY FOR THIS WARRANTY ITEM, AND ALSO INFORMED THEM WHEN I DROPPED OFF THE CAR OF EXACTLY WHAT PARTS AND WORK WAS NEEDED). I WANTED TO MAKE NHTSA AWARE OF THE SEEMING RESISTANCE / DELAYS OF TOYOTA TO FIX THIS ISSUE WITH MY VEHICLE. FORTUNATELY, I CAUGHT THE REAR DOOR BEFORE IT HIT ME VERY HARD, BUT IF A CHILD OR SMALLER PERSON WOULD HAVE BEEN UNDERNEATH, IT COULD CAUSE SERIOUS INJURY DUE TO THE LARGE WEIGHT OF THE DOOR. THANKS VERY MUCH FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10234922July 19, 2008
LATCHES/LOCKS/LINKAGES
I HAVE A SIENNA XLE 2002 WITH THE ELECTRONIC SLIDING DOORS. FROM THE INSIDE OF THE VAN, THERE ARE THREE BUTTONS TO OPEN THE DOORS; ONE ON THE CONSOLE, ONE ON THE COLUMNS BETWEEN FRONT AND BACK SEATS AND ONE BUTTON IN THE HANDLE. PERIODICALLY THE SLIDING DOORS WILL NOT SHUT OR THEY WILL NOT OPEN. THE LAST TIME THIS HAPPENED WAS JULY 16, 2008 WHEN THE KIDS IN THE BACK DRIVER'S SIDE TRIED TO OPEN THE SLIDING DOOR AND COULD NOT. WE TRIED EVERYTHING AND IT WAS JAMMED SHUT. IT SEEMS LIKE THE BUTTON IN THE HANDLE WAS STUCK (WHICH HAS HAPPENED BEFORE). THIS IS A VERY DANGEROUS SITUATION IF THERE WAS AN ACCIDENT OR ROLL OVER AND MY PASSENGERS COULD NOT GET OUT. I BELIEVE THIS IS A DEFECT AS I HAVE READ MANY COMPLAINTS ABOUT THIS PROBLEM. MY SIENNA IS STILL UNDER WARRANTY (7 YEARS), BUT TOYOTA WILL NOT WARRANTY THIS LOCK RELEASE BUTTON PROBLEM BECAUSE THEY SAY IT IS PART OF THE HANDLE AND THE HANDLE IS NOT UNDER WARRANTY. I COUNTERED THAT THE HANDLE IS FINE, IT IS JUST THE BUTTON DESIGNED IN THE HANDLE THAT IS BROKEN. IF THE BUTTON WAS SITUATED ELSEWHERE IN THE DOOR, I AM SURE IT WOULD BE COVERED. TOYOTA WILL NOT TAKE RESPONSIBILITY FOR THIS SERIOUS PROBLEM THAT THEY BLATANTLY KNOW ABOUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234698July 17, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR LIFTGATE STRUT FAILED IN THE VEHICLE. HE ATTEMPTED TO OPEN THE GATE, BUT IT WOULD NOT OPEN. IN ORDER TO LIFT THE GATE, HE HAD TO TRIP THE HANDLE. THE LIFTGATE WOULD NOT REMAIN OPEN AND HAD TO BE HELD OPEN MANUALLY. IF THE REAR DOOR WAS RELEASED, IT WOULD SLAM DOWN HARD ENOUGH TO POSSIBLY CAUSE AN INJURY. THE VIN AND MILEAGES WERE UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234134July 14, 2008
STRUCTURE:BODY:DOOR
SLIDING DOOR HANDLE ON EXTERIOR HAS BROKEN OFF. BROKEN OFF WHEN PULLING HANDLE TO OPEN DOOR. NO HISTORY OF ACCIDENT. PART WILL NEED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233603July 9, 2008
TIRES
SERIOUS UNEVEN WEARING OF TIRES. FLAT AT INNER SHOULDERS BUT NORMAL AT CENTER AND OUTER SHOULDERS FOR ALL THE FOUR TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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