Toyota Sienna Complaints

9,048 consumer complaints on file.

#10239873August 27, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
MY 2004 SIENNA SLIDING DOORS HAVE FAILED NUMEROUS TIMES BY NOT OPENING. THIS HAPPENED OFF AND ON FOR A YEAR. IN SPRING OF 2008 THE DRIVER SIDE SLIDING DOOR OPENED AND WOULD NOT SLIDE BACK. THE CABLE WAS BROKEN AND IT COST US OVER $1100 TO HAVE IT FIXED AND THAT WAS WITH A $500 GOODWILL CREDIT FROM THE DEALERSHIP. NOW THE PASSENGER SIDE DOOR HAS THE EXACT SAME PROBLEM. AFTER READING SOME OTHER COMPLAINTS AND LOOKING IT UP ON THE INTERNET I HAVE TO ASK HOW TOYOTA CAN IGNORE SUCH A SERIOUS AND DANGEROUS ISSUE WITH A CAR THAT IS ONLY 4 YEARS OLD. I HAVE A TOYOTA SERVICE BULLETIN FROM APRIL 19, 2004 THAT STATES THERE WAS A PRODUCTION CHANGE MADE ON THE DOORS, BUT MY CAR WAS PRODUCED BEFORE THIS. WHY WOULDN'T TOYOTA BE RESPONSIBLE ENOUGH TO FIX THE CARS PRIOR TO THE CHANGE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239730August 26, 2008
STRUCTURE
THE SLIDING DOORS OF OUR 2001 TOYOTA SIENNA XLE ARE NOT RELIABLE OPERATED. SOMETIMES WORK SOMETIME NOT, SOMETIME STUCK, NO SAFETY SENSOR. ONLY A MAN CAN PUSH THE CLOSING DOOR BACK OPEN. IF A CHILD IN THE PATH OF A CLOSING DOOR, MANUALLY PUSHING BACK THE DOOR IS IMPOSSIBLE FOR ME. THE PUSH BUTTON AND THE KEY BUTTON SOMETIMES WORK SOMETIMES NOT SINCE THE FIRST YEAR. WE BROUGHT IN ELMORE TOYOTA MANY TIMES. THEY SAID NOTHING WRONG WITH IT. WE COMPLAINED TO COOPERATE TOYOTA, THEY REFERRED US BACK TO ELMORE TOYOTA, WITH THE SAME ANSWER NOTHING WRONG. WE FEAR FOR THE SAFETY OF OUR CHILDREN. THIS IS OUR LAST RESORT FOR HELP. WHEN WE HAVE MONEY TO REPLACE THIS CAR, THERE WILL BE NO MORE TOYOTA ON OUR LIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239628August 25, 2008
STRUCTURE:BODY:DOOR
I HAVE A 2004 TOYOTA SIENNA XLE LIMITED. MY PASSENGER SLIDING DOOR FAILED. YOU COULDN'T OPEN IT FROM THE OUTSIDE AND IF YOU OPENED IT FROM THE INSIDE THE DOOR WOULD NOT STAY CLOSED. IT COST ME $1800 TO FIX THE SENSOR AND THE MOTOR THAT HOLDS THE DOOR CLOSED. I CALLED TOYOTA TO COMPLAIN AND OUT OF GOOD WILL, THEY OFFERED TO PAY HALF OF THE BILL. THE DAY AFTER I GOT THE PASSENGER SIDE DOOR FIXED, THE OTHER SLIDING DOOR HAS NOW FAILED - THE DRIVERS SIDE DOOR. IT WILL NOT STAY CLOSED. I HAVE A CALL IN TO THE DEALER TO DISCUSS THIS. ALSO, MY REAR HATCH WOULD NOT STAY UP AND ALMOST TOOK OFF MY 6 YEAR OLD SON'S HEAD WHEN IT CAME FLYING DOWN ON HIM. TOYOTA FINALLY ISSUED A RECALL ON THE PISTONS, SO THEY WERE REPLACED FOR FREE. SO, ALL THREE OF MY MECHANICAL DOORS HAVE FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239624August 25, 2008
STRUCTURE:BODY
AS I PULLED UP TO THE AIRPORT TO TAKE A FLIGHT, WE NOTED THAT THE RIGHT SLIDING DOOR WOULD NOT CLOSE. AFTER MUCH STRUGGLE AND EFFORT, WE WERE ABLE TO CLOSE THE DOOR; HOWEVER, THE CABLE FOR THE DOOR WAS RUSTED AND SNAPPED. WE ARE UNABLE TO USE THE DOOR FOR FEAR THAT THE DOOR MAY FALL OFF OR CAUSE BODY DAMAGE. WHEN I DID A SEARCH ON THIS WEBSITE, I NOTED MANY SIMILAR COMPLAINTS FILED FOR THE SAME PROBLEM. AS AN ATTORNEY IN THE STATE OF NEW YORK, I CAN ONLY CONCLUDE THERE IS A MANUFACTURING DESIGN OR DEFECT IN THE SLIDING DOOR AND THAT THE VEHICLE SHOULD BE RECALLED. THIS IS A DANGEROUS DEFECT THAT COULD HAVE CAUSED BODILY INJURY. I RESPECTFULLY REQUEST THAT THIS AGENCY LOOK DEEPLY INTO ALL COMPLAINTS REGARDING THE SLIDING DOOR AND ISSUE A RECALL. MY VEHICLE HAS APPROXIMATELY 61,000 MILES ON IT. IN ADDITION, THE FACT THAT MANY CONSUMERS ARE DESCRIBING SIMILAR CONDITIONS, NAMELY THAT THE CABLE SNAPPED AND APPEARED TO BE RUSTED, IS FURTHER INDICATION THAT THE VEHICLE WAS DESIGNED POORLY. I APPRECIATE THE NHTSA'S ATTENTION IN THIS MATTER AND I LOOK FORWARD TO HEARING FROM YOU. CATERINA RANIERI GRASSO *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239550August 24, 2008
STRUCTURE
ON MY 2004 TOYOTA SIENNA LE, THE AUTOMATIC REAR HATCH DOOR CONSISTENTLY FAILS TO STAY OPEN AFTER OPENING. THERE WAS NO EVENT THAT CAUSED THIS TO START HAPPENING. THE DOOR OPENS WITH NO PROBLEM, USING EITHER THE AUTOMATIC OPEN FEATURE OR BY MANUALLY OPENING. WHAT APPEARS TO HAPPEN IS THE HYDRAULIC STRUTS CANNOT HOLD THE DOOR IN THE FULLY OPEN POSITION. IF THE AUTOMATIC DOOR FEATURE IS ENGAGED, THE DOOR STARTS TO SLOWLY CLOSE UNTIL THE AUTOMATIC CLOSE FEATURE ENGAGES AND CLOSES THE DOOR WITH NORMAL SPEED. IF THE AUTOMATIC DOOR IS DISENGAGED, THE DOOR SLAMS SHUT WITH ALARMING FORCE AND SPEED. THE POTENTIAL CONSEQUENCES ARE FRIGHTENING. IF YOU HAVE THE AUTOMATIC FEATURE ENGAGED AND ARE UNLOADING OR LOADING PACKAGES, YOU CANNOT HEAR THE DOOR SLOWLY CLOSING AND MAY NOT REALIZE THE DOOR IS CLOSING ON YOU, ESPECIALLY IF YOU ARE BENT OVER. IT TAKES A SIGNIFICANT AMOUNT OF FORCE TO PUSH BACK ON THE DOOR ENOUGH TO HAVE THE SENSOR ENGAGE AND REVERSE THE DOOR CLOSING. OF COURSE, IF YOU MANAGE TO GET THE DOOR TO REVERSE THE CLOSE, ONCE THE DOOR REACHES THE FULLY OPEN POSITION, THE SAME PROCESS BEGINS WHERE IT SLOWLY CLOSES AND THEN THE AUTO-CLOSE STARTS AGAIN. THE DANGER FOR A WEAKER PERSON OR A CHILD IS HUGE IF YOU DO NOT HAVE THE AUTOMATIC DOOR FEATURE ENGAGED, THE DANGER IS FAR GREATER AS THE DOOR SLAMS SHUT WITH FORCE AND SPEED. ANYONE CAUGHT IN ITS PATH COULD BE SEVERELY INJURED, ESPECIALLY A CHILD. I HAVE NOT ATTEMPTED TO SEEK REPAIR OF THE DOOR YET. BUT MY RESEARCH ON THE INTERNET SHOWS THAT THERE ARE MANY INSTANCES OF THIS TYPE OF FAILURE. I WILL BE TAKING THIS UP WITH THE TOYOTA CONSUMER AFFAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239270August 22, 2008
TIRES
I PURCHASED A NEW TOYOTA SIENNA LIMITED VAN BACK IN 2006 AND STARTED TO NOTICE THAT THE VAN WAS SHAKING WHILE GOING DOWN THE ROAD. HAD THE TIRES INSPECTED AND HAD TO HAVE THEM REPLACED ALREADY, THE VAN HAS 30,000 MILES ON IT. I WENT ON THE INTERNET TO SEE IF ANY OTHER COMPLAINTS, AND LOW AND BEHOLD, I AM NOT THE ONLY ONE. I ALSO HAD TO GET MY VAN ALIGNED PROPERLY. THIS IS A SERIOUS PROBLEM. I PAID BIG BUCKS FOR MY VAN AND THESE TIRES SHOULD NOT NEED TO BE REPLACE SO SOON. SOMEONE NEEDS TO INVESTIGATE THIS!!!!!!!!! THIS COULD LEAD INTO SOME PRETTY SERIOUS CAR ACCIDENTS WITH BARE TIRES AND COST THE CONSUMERS DOLLARS, DOLLARS, AND DOLLARS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238965August 20, 2008
STRUCTURE:BODY:DOOR
BOTH OF MY SLIDING SIDE DOORS ARE STUCK SHUT. AFTER WASHING MY CAR TODAY I WENT TO THE MALL WITH MY 2 YEAR OLD. I WAS UNABLE TO OPEN EITHER DOOR AND INSTEAD HAD TO CRAWL IN BACK, THEN CARRY HIM OUT THROUGH THE FRONT PASSENGER DOOR. AFTER SHOPPING THE DOORS CONTINUED TO REMAINED STUCK. I LOCKED AND UNLOCKED DOORS BOTH MANUALLY AND WITH MY KEYLESS ENTRY. DOOR APPEARS UNLOCKED BUT WILL NOT OPEN. HAD TO PLACE MY CHILD IN FRONT SEAT, CLIMB IN BACK, THEN LIFT HIM TO THE BACK IN ORDER TO SECURE HIM IN HIS CAR SEAT. THIS HAS OCCURRED AT LEAST A DOZEN TIMES IN THE PAST, MOST OFTEN IN COLD WEATHER. HAVE HAD MECHANISM ON DRIVER SIDE SLIDING DOOR REPLACED ONCE, CONTINUES TO WORK SPORADICALLY. I HAVE THREE OTHER CHILDREN AND DON'T KNOW HOW I AM SUPPOSED TO GET ALL OF THEM IN AND OUT WITH THIS CONTINUING PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238983August 20, 2008
STEERING
THE STEERING BEGAN TO GET HARD TO TURN. THE PROBLEM PROGRESSED TO THE POINT WHERE IT BEGAN TO INTERFERE WITH DRIVING. THE DEALER TOLD ME IT WAS A DUE TO CORROSION ON A STEERING SHAFT AND IF IT FAILED COMPLETELY, I WOULD NOT BE ABLE TO STEER THE VEHICLE. I BELIEVE THE REPAIR COST $700 WITH THE PART AND SUBSEQUENT ALIGNMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238990August 20, 2008
ELECTRICAL SYSTEM
IN 2003, I WAS TOLD THE ECU UNIT NEEDED REPLACED ON PASSENGER SIDE REAR POWER SLIDING DOOR AS DOOR WOULD INTERMITTENTLY NOT OPEN OR CLOSE. HAS CONTINUED WITH INTERMITTENT PROBLEM UNTIL IT FINALLY WOULDN'T OPEN NOR CLOSE. GIVEN THE VERY HIGH VOLUME OF COMPLAINTS ABOUT THIS PROBLEM ON ALL YEARS OF THE TOYOTA SIENNA, I WOULD LIKE FOR THE ODI TO OPEN AN INVESTIGATION. ALL YOU HAVE TO DO IS GOOGLE "TOYOTA SIENNA POWER SLIDING DOOR PROBLEMS" AND YOU END UP WITH MULTIPLE THOUSANDS OF HITS, WITH MOST BEING CHAT SITES WITH MULTIPLE COMPLAINT THREADS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239070August 20, 2008
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE VEHICLE DOES NOT COME EQUIPPED WITH AUTOMATIC SLIDING SIDE DOORS. THE DOORS MUST BE MANUALLY OPENED. ON MOST OCCASIONS WHEN THE SLIDING SIDE DOORS ARE OPENED, THEY MAKE A CLICKING SOUND. OFTENTIMES, THE DOORS FAIL TO REMAIN OPEN AND SLIDE SHUT. THE CONTACT IS CONCERNED THAT THE DOORS MAY CLOSE WHILE OCCUPANTS ARE ENTERING OR EXITING THE VEHICLE, CAUSING THEM TO BE INJURED. HE CALLED THE DEALER AND WAS INFORMED THAT THE FAILURE NEEDED TO OCCUR IN THEIR PRESENCE BECAUSE IT WAS DIFFICULT TO DUPLICATE. THE DEFECT OCCURS ON BOTH REAR PASSENGER AND DRIVER SIDE SLIDING DOORS. THE FAILURE MILEAGE WAS 2,000 AND CURRENT MILEAGE WAS 7,200. UPDATED 11/6/08 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238823August 19, 2008
TIRES
TOYOTA SIENNA 2006 AWD RUN FLAT TIRES. 24,000 MILES ON TIRES AND HAVE ABNORMAL WEAR AND HAD TO REPLACE THEM. TOYOTA SHOULD RECALL THESE TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238627August 18, 2008
STRUCTURE
I AM A 42 YEAR OLD PARTIALLY DISABLED MOTHER OF 3 CHILDREN UNDER 5 YEARS OLD. I WENT GROCERY SHOPPING ON THIS SUNDAY AS I DO EVERY WEEKEND. I HAD 2 SHOPPING CARTS FULL OF FOOD, AND AS EVERY GROCERY SHOPPING TRIP I HAVE ONE OF THE STORE EMPLOYEES HELP ME WITH MY CART TO THE HANDICAP PARKING SPOT AND HAND ME THE BAGS FROM THE SHOPPING CART TO ME TO THE TRUNK. THIS PARTICULAR SUNDAY I OPENED THE HATCH AND AS SOON AS IT WAS TO THE TOP I GRABBED THE BAG FROM THE 16 YEAR OLD SUMMER WORKER OF SHOPRITE OF BRANCHBURG NJ. AS I WAS PUTTING THE BAG IN THE TRUNK THE HATCH WAS CLOSING ME IN THE TRUNK. IF IT WASN'T FOR THE FAST RESPONSE OF THE SHOPRITE EMPLOYEE I WOULD HAVE BEEN CRUSHED, HURT EVEN MORE THAN I WAS OR EVEN KILLED! SHE GRABBED THE HATCH THAT HAD ME WEDGED IN THE BACK OF THE TRUNK, IT WAS ON MY BACK AND MY BELLY WAS ON THE BUMPER PART OF THE TRUNK. SHE HELD THE HATCH DOOR AND EVEN PULLED IT UP A LITTLE BIT SO I COULD FALL TO MY KNEES TO GET OUT OF THE TRUNK. I HAVE 4 RUPTURED/HERNIATED DISCS IN MY LOWER BACK AND ONE IN MY NECK. WHEN THIS HAPPENED I CONTORTED MYSELF TO DROP TO MY KNEES AND TWIST MY HEAD TO GET OUT, I FELL TO THE GROUND. I HAD BRUISES ON MY BACK AS WELL AS SCRATCH MARKS! THANK GOD FOR THAT EMPLOYEE! I WOULD BE DEAD! THIS HAPPENED OUT OF THE BLUE, NEVER HAPPENED BEFORE. MY GOD WHY DID YOU NOT RECALL THIS PROBLEM WITH THE 2005 TOYOTA???? WHAT IF SOMEONE WAS NOT WITH ME! WHAT IF MY DAUGHTER (S) WERE WITH ME? I AM STILL IN MORE PAIN FROM THE HATCH CLOSING IN ON ME! I HAVE NOT USED MY TRUNK SINCE THIS INCIDENT AND HAVE A VEHICLE FULL OF MY CHILDREN'S THINGS SINCE I CAN NOT USE MY TRUNK - I HAVE NOT BEEN ABLE TO LOOK INTO REPAIRS AS I HAVE NO ONE TO WATCH MY CHILDREN WHILE I BRING TO TOYOTA TO GET REPAIRED! SHAME ON YOU FOR NOT INFORMING TOYOTA OWNERS ! *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10238730August 18, 2008
STRUCTURE
BOTH DRIVER'S AND PASSENGER'S SIDE INTERIOR DOOR HANDLES BROKE, IN ADDITION TO BOTH OUTDOOR HANDLES FOR THE SLIDING DOORS (TOTAL OF THREE TIMES), AND THE HANDLE FOR THE TRUNK BROKE. FIRST ONE (EXTERIOR SLIDING DOOR) BROKE FOUR YEARS AGO. THEY CONTINUE TO SNAP TO THIS DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238565August 17, 2008
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
HANDLE BROKE OFF THE SIDE DOOR, NOW MUST CLOSE FROM INSIDE. BACK HANDLE SHEARED OFF HAD TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238030August 13, 2008
ENGINE AND ENGINE COOLING:ENGINE
CAR HAS OIL SLUDGE PROBLEM - TOYOTA SETTLED CLASS ACTION LAW SUIT - BUT I WAS NEVER NOTIFIED - AND IT APPEARS A RECALL WAS NEVER INITIATED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237809August 12, 2008
FUEL SYSTEM, GASOLINE
TO CHANGE A TIRE THE FLOOR JACK WAS PLACED IN FRONT OF THE LEFT REAR TIRE A LITTLE TOO FAR TOWARD THE CENTER (FROM LEFT TO RIGHT) OF THE VEHICLE. THE PLACEMENT APPEARED TO BE AGAINST STEEL BUT IN REALITY THE MATERIAL WAS BLACK PLASTIC. WHEN THE VEHICLE WAS LIFTED THE PLASTIC GAVE WAY AND DAMAGED THE FILLER PIPE TO THE FUEL TANK CAUSING FUEL TO BE DUMPED TO THE STATION DRIVE DURING THE REFUELING PROCESS. IT WOULD APPEAR THAT THE PLASTIC IS THERE TO PROTECT THE FUEL FILLER PIPE. THIS WOULD OCCUR EACH TIME REFUELING TAKES PLACE. THE CONSEQUENCES COULD BE GRAVE! A CONSIDERABLE AMOUNT OF FUEL WAS SPILLED BECAUSE THE SLOPE OF THE DRIVE WAS AWAY FROM THE OPERATORS VIEW. REPLACEMENT OF PARTS WILL CORRECT THE PROBLEM. I HAVE REQUESTED THE OLD PARTS BE RETURNED TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237872August 12, 2008
STRUCTURE
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER'S AND PASSENGER SIDE SLIDING DOORS WILL NOT OPEN. SHE HAS BEEN COMPLAINING ABOUT THE SLIDING DOORS WORKING INTERMITTENTLY SINCE SEPTEMBER OF 2006. WHEN SHE TOOK THE VEHICLE TO THE DEALER, THE DOORS WOULD OPEN. WHEN THE CONTACT MADE ANOTHER ATTEMPT TO OPEN THE DOORS BEFORE LEAVING THE DEALER, THEY WOULD NOT OPEN AGAIN. SHE WAS INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY; HOWEVER, THE CONTACT BELIEVES THAT WHEN SHE FIRST BEGAN TAKING HER VEHICLE IN FOR THIS FAILURE, IT WAS STILL UNDER WARRANTY. THE CURRENT MILEAGE WAS 60,734 AND THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237918August 12, 2008
SERVICE BRAKES, HYDRAULIC
REAR BRAKES WORE OUT AT 21K MILES EVEN THOUGH FRONT BRAKES WERE FINE. DEALER BLAMED IT ON CORROSION EVEN THOUGH THE VEHICLE WAS ONLY 15MOS OLD AND SPENT ALL WINTER IN FLORIDA. THE FRONT BRAKES SHOW NO SIGN OF WEAR OR CORROSION!. DEALER CHARGED FOR PADS AND ROTORS WHICH DID NOT FIX THE PROBLEM. EVENTUALLY REPLACED CALIPERS WHICH DID FIX THE PROBLEM. I FEEL THAT THE WEARING OUT OF ONLY THE REAR BRAKE PADS IS VERY UNUSUAL AND WAS DUE TO ORIGINAL MANUFACTURER CALIPERS. THE END RESULT (BRAKE FAILURE) WAS UNANTICIPATED AND COULD HAVE RESULTED IN HANDLING PROBLEMS AND AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237620August 10, 2008
CHILD SEAT, CHILD SEAT:LATCH CONNECTOR/CLIP
I PURCHASED THE SEAT AND RECEIVED IT MID-APRIL. I INSTALLED IT USING THE LATCH INTO OUR VAN FOR ABOUT 2 WKS AND THEN IT GOT MOVED TO OUR CAR AND WAS INSTALLED BY THE SEATBELT. WE THEN MOVED IT BACK TO THE VAN INSTALLING IT WITH LATCH FOR A LONG TRIP AND THE LATCH WAS STUCK OPEN SO WE HAD TO INSTALL IT USING THE SEATBELT. (RELATED VEHICLE INFORMATION: MODEL YEAR=2001, MAKE=TOYOTA, MODEL=SIENNA). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237514August 8, 2008
STRUCTURE:FRAME AND MEMBERS
ON 2/13/2008, I TRIED TO OPEN MY PASSENGER SLIDER DOOR WITH THE AUTO BUTTON. THE DOOR OPENED APPROXIMATELY A FOOT THEN CLOSED ITSELF. I TRIED THIS A SECOND TIME AND AGAIN IT HAPPENED. MY HUSBAND THEN TRIED TO OPEN THE DOOR MANUALLY AND THE DOOR WOULD NOT OPEN FURTHER THAN ABOUT A FOOT AGAIN. MY HUSBAND CHECKED THE DOOR AND UPON INSPECTION NOTICED THAT THE CABLE WAS BROKEN. WE CALLED TOYOTA AND FOUND THAT AT THE TIME THERE WERE NO RECALLS RELATED TO THIS PROBLEM. THE REPRESENTATIVE STATED TO GO TO AN AUTHORIZED DEALER AND HAVE THEM DIAGNOSE THE PROBLEM THEN CALL TO SEE WHAT TOYOTA COULD DO FOR US. WHEN WE ARRIVED AT THE DEALERSHIP, I INFORMED THE SERVICE TECH BEHIND THE COUNTER THAT I WAS BRINGING IN MY 2004 SIENNA TO HAVE THE SLIDING DOOR CHECKED. HIS REPLY WAS "LET ME GUESS, THE CABLE SNAPPED". HE THEN PROCEEDED TO TELL US THAT THEY WERE HAVING ALOT OF ISSUES WITH THIS. THE DEALERSHIP CHECKED MY VEHICLE OVER, CONFIRMED THE CABLE HAD SNAPPED AND STATED THAT IT WOULD COST ROUGHLY $1,600.00. I TOLD THEM THAT THEIR CUSTOMER RELATIONS MGR. NEEDED TO CONTACT TOYOTA TO SEE WHAT THEY WOULD DO FOR US, AS MY EVERYDAY MECHANIC HAD STATED TO ME THAT FOR A 4 YEAR OLD VEHICLE THIS SHOULD NEVER HAVE HAPPENED. THE TECH CONSULTED WITH HIS MANAGER (WHO NEVER EVEN PICKED UP THE PHONE) RETURNED AND STATED THAT THEY WOULD PAY FOR THE PART AND WE WOULD BE RESPONSIBLE FOR THE ROUGHLY $500-600 FOR LABOR. I AGREED AS I REALLY HAD NO CHOICE. PLEASE HELP NOT ONLY ME, BUT THE OTHER SIENNA OWNERS GET THIS PROBLEM INTO A RECALL STATUS, AS IF THIS EVER SHUTS ON A CHILD SERIOUS INJURY OR A DEATH MAY OCCUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Sienna