Toyota Sienna Complaints

9,048 consumer complaints on file.

#10242127September 14, 2008
STRUCTURE:FRAME AND MEMBERS
OUR 2006 TOYOTA SIENNA'S RIGHT POWER SLIDING PASSENGER DOOR SUDDENLY FAILED. THERE WAS NO PRIOR WARNING. MILEAGE WAS 47,385. WE WERE OUTSIDE OF THE WARRANTY PERIOD. THE MOTOR SIMPLY GAVE OUT. THE DOOR HAD TO BE REPLACED SO THAT THE VAN COULD BE DRIVABLE. WE TOOK IT TO NALLEY AUTOMOTIVE , 11130 ALPHARETTA HWY, ROSWELL, GA 30076. THE DEALER REPLACED THE RIGHT SIDE POWER SLIDING DOOR CONTROL MOTOR. COST OF REPAIR WAS $1914.39. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242077September 13, 2008
SEAT BELTS
FRONT SEAT BELTS. BOTH DRIVER SIDE AND PASSENGER SIDE, PASSENGER SIDE MORE FREQUENT. DURING RETRACT BELT FOLDS ON ITSELF AND THEN GETS JAMMED. VERY DIFFICULT TO CLEAR. MULTIPLE TIMES WE HAVE BEEN FORCED TO MOVE RIDER TO BACK SEAT OR FORE-GO USE OF SEAT BELT. DEALER HAS FIXED TWO TIMES AND CLAIMS THERE IS NO CLASS PROBLEM, WILL NOT FIX AGAIN. DEALER CLAIMS WE MUST BE DOING SOMETHING WRONG, WE HAVE BEEN USING CARS FOR THIRTY YEARS WITHOUT THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242024September 12, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
THE POWER PASSENGER SIDE SLIDING DOOR ON MY 2004 TOYOTA SIENNA LE WITH JUST OVER 50,000 BECAME JAMMED IN THE OPEN POSITION DUE TO A CABLE RUSTING AND BREAKING. THIS RESULTED IN HAVING TO DRIVE WITH CHILDREN IN THE VEHICLE WITH THE DOOR OPEN. ONCE A SECOND FRAYING CABLE WAS CUT, THE DOOR IS NOW IN STUCK IN THE LOCKED POSITION AND OCCUPANTS HAVE TO ENTER THE VEHICLE FROM THE DRIVERS DOOR WHICH FACES TRAFFIC. WORKING ON GETTING THIS PROBLEM FIXED, BUT TOYOTA IS AWARE OF THE PROBLEM SINCE THEIR IS A TSB EL004-04, BUT IS NOT HELPING IN GETTING IT DONE. INITIAL ESTIMATES ARE OVER $2000. THIS PROBLEM SHOULD BE CLASSIFIED AS A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241722September 10, 2008
STRUCTURE, LATCHES/LOCKS/LINKAGES
SLIDING DOOR, DRIVER SIDE WILL NOT OPEN, SAFETY, FOR EMERGENCY PURPOSES IT SHOULD OPEN. I ASKED THAT DEALER REPAIR AND THEY DID NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241744September 10, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
THE SLIDING DOORS ON MY 2004 TOYOTA SIENNA FREEZE UP IN THE WINTER. THIS CONCERNS ME BECAUSE I CAN NOT OPEN THE DOORS. THEREFORE MY CHILDREN NEED TO CLIMB INTO THE FRONT OF THE VAN TO GET OUT OR CLIMB IN THE BACK AND EXIT THE VEHICLE THROUGH THE HATCHBACK. THEY MUST ALSO ENTER THE VAN THROUGH THE FRONT DRIVER'S DOOR OR THE FRONT PASSENGER DOOR. IN THE EVENT OF AN EMERGENCY, MY CHILDREN WILL BE AT RISK BECAUSE THEY ARE NOT ABLE TO EXIT THE VEHICLE PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241760September 10, 2008
CHILD SEAT, CHILD SEAT:HARNESS:STRAP/WEBBING
WHILE LOOSENING THE 5-POINT HARNESS STRAPS ON OUR BRITAX FRONTIER CHILD RESTRAINT (A FORWARD FACING, HARNESSED COMBINATION SEAT), THE SHOULDER STRAP FOR THE CHILD'S LEFT SHOULDER CAME OFF THE HARNESS SPLITTER PLATE WHEN THE LEFT SIDE WAS TUGGED TO LOOSEN THE STRAPS. THIS WAS WHILE THE CHILD RESTRAINT WAS INSTALLED WITH THE VEHICLE SEATBELT USING THE LONG BELT PATH INSTALLATION METHOD IN OUR 2005 TOYOTA SIENNA AFTER APPROX. 3 MONTHS OF REGULAR USE. I WAS UNABLE TO REPLICATE THE PROBLEM UPON UNINSTALLING THE CHILD RESTRAINT, BUT I AM AWARE OF OTHER FRONTIER OWNERS WHO HAVE HAD THE SAME ISSUE WHEN LOOSENING THE STRAPS AND WHO HAVE BEEN ABLE TO REPLICATE IT WHILE INSTALLED IN THEIR VEHICLES OR UNINSTALLED. THIS POSES A RISK TO A CHILD SHOULD THIS OCCUR DURING A CRASH SCENARIO AND WARRANTS CORRECTIVE ACTION TO PREVENT INJURY OR WORSE. I HAVE REPORTED THE ISSUE TO BRITAX'S CUSTOMER SERVICE, AND THE CUSTOMER SERVICE REP. NOTED OUR SEAT'S MODEL, BATCH NUMBER, DATE OF MANUFACTURE, AND OUR CONTACT INFO. ON SEPT. 5, 2008. I FELT IT WAS APPROPRIATE TO ALSO BRING THE ISSUE TO NHTSA'S ATTENTION AS WELL IN THE EVENT THAT THE ISSUE IS RECALL-WORTHY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241659September 9, 2008
STRUCTURE:BODY:DOOR
I HAVE OWNED TOYOTAS ALL MY LIFE, SO WHEN I BOUGHT MY 2004 TOYOTA SIENNA XLE, I THOUGHT I WAS GETTING A QUALITY MINI VAN. BEGINNING IN JULY 2007, THE AUTOMATIC DOORS ON BOTH SIDES BEGAN NOT WORKING. SOMETIMES THEY WOULD CLOSE, SOMETIMES I WOULD MANUALLY HAVE TO SHUT THEM. I BROUGHT THE VAN TO TOYOTA AND WAS TOLD THAT IT WOULD BE $1500 PLUS TO FIX IT. NOT IN MY BUDGET, I DECIDED TO DEAL WITH THE PROBLEM. A YEAR LATER, MY VAN WAS IN FOR IT'S 60,000 MILE CHECK UP AND I WAS TOLD THAT THE HINGES ON THE DOORS NEEDED REPLACING AND IT WOULD COST $500. I REPORTED THIS DISCREPANCY TO THE SERVICE MANAGER AND WAS GIVEN THE RUN AROUND AS TO WHAT THE PROBLEM WITH THE DOORS REALLY IS. I STILL HAVE THE PROBLEM AND I HOPE THAT THIS IS NOT THE BEGINNING OF A SERIES IN COSTLY REPAIRS THAT I WILL HAVE TO MAKE. MAYBE IT'S TIME TO TRADE IN MY MINI VAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241310September 8, 2008
SEAT BELTS, SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING 40 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE DID NOT STOP. THERE WERE 30-40 YARDS BETWEEN THE CONTACT'S VEHICLE AND THE PRECEDING VEHICLE. THE BRAKE PEDAL EXTENDED TO THE FLOORBOARD. THE BRAKES GRABBED MOMENTARILY, BUT THEN BECAME "MUSHY." THE CONTACT CRASHED INTO THE PRECEDING VEHICLE AND CAUSED INJURIES TO THE OCCUPANT IN THE OTHER VEHICLE. THE PASSENGER'S SEAT BELT DID NOT ENGAGE PROPERLY, CAUSING THE PASSENGER TO STRIKE THE DASHBOARD AND SUSTAIN MINOR INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED FROM THE SCENE. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 55,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10241311September 8, 2008
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING 40 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE DID NOT STOP. THERE WERE 30-40 YARDS BETWEEN THE CONTACT'S VEHICLE AND THE PRECEDING VEHICLE. THE BRAKE PEDAL EXTENDED TO THE FLOORBOARD. THE BRAKES GRABBED MOMENTARILY, BUT THEN BECAME "MUSHY." THE CONTACT CRASHED INTO THE PRECEDING VEHICLE AND CAUSED INJURIES TO THE OCCUPANT IN THE OTHER VEHICLE. THE PASSENGER'S SEAT BELT DID NOT ENGAGE PROPERLY, CAUSING THE PASSENGER TO STRIKE THE DASHBOARD AND SUSTAIN MINOR INJURIES. THE VEHICLE WAS DESTROYED AND TOWED FROM THE SCENE. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 55,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10241217September 7, 2008
STRUCTURE:BODY:DOOR
PROBLEM WITH SLIDING DOORS WITHOUT WARNING PASSENGER SIDE SLIDING POWER FEATURE STOPPED WORKING. THERE WAS A BROKEN CABLE HANGING FROM REAR PASSENGER WINDOW. WHEN DOOR WAS OPENED AGAIN BY HANDLE THERE WERE SOUNDS OF PARTS BREAKING INSIDE DOOR. TOOK THE VAN TO TOYOTA DEALERSHIP THEY SAID THEY HAD NEVER SEEN THE PROBLEM BEFORE, WE WOULD HAVE TO PAY FOR REPAIR. APPROXIMATELY 1 YEAR LATER THE DRIVERS SIDE SLIDING DOOR WENT, SAME PROBLEM. I NOW USE BOTH DOORS MANUALLY AND HAVE THE POWER FEATURE TURNED OFF I CAN'T AFFORD TO HAVE THE DOORS POWER FEATURE REPAIRED, APPROXIMATELY $ 3600.00. I CONTACTED TOYOTA BOTH TIMES THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT. I'VE SEEN MANY COMPLAINTS ABOUT THIS ON THE INTERNET AND CAN'T BELIEVE TOYOTA WILL DO NOTHING FOR US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241174September 6, 2008
LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA VAN. AUTOMATIC DOOR OPENER GOT HUNG UP IN THE CABLE THAT IT USES TO OPEN AND CLOSE ITSELF. DOOR WILL NOT CLOSE MANUALLY OR AUTOMATICALLY. CABLE HAS BECOME ENSNARLED AND TANGLED IN THE MECHANISM ALTHOUGH THE CABLE IS STILL INTACT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241188September 6, 2008
SERVICE BRAKES, HYDRAULIC
DRIVING OUR '04 SIENNA AT ABOUT 30-40 MPH IN FLOW WITH TRAFFIC WITH ABOUT 30-40 YARDS OF SEPARATION HAD TO BRAKE FOR SUDDENLY STOPPING TRAFFIC IN FRONT WHEN BRAKE PEDAL WENT TO THE FLOOR WITH SHOCKING MUSHINESS FAILING TO STOP IN TIME RESULTING IN TOTALING OF OUR VEHICLE AND SIGNIFICANT DAMAGE TO VEHICLE WE STRUCK. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10241202September 6, 2008
STRUCTURE, LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA MINIVAN - AUTOMATIC DOOR CABLE BECOME JAMMED CAUSING THE DOOR TO NOT CLOSE (AND AS A RESULT MAKING THE CAR UNDRIVABLE - SAFETY ISSUE). IN ORDER TO CLOSE THE DOOR THE CABLE HAD TO BE CUT. A SIMPLE SEARCH WILL FIND DOZENS OF SIMILAR COMPLAINTS ABOUT THESE CABLES SNAPPING OR BECOMING JAMMED RESULTING IN REPAIR BILLS OF BETWEEN $1500 AND $2000. THIS DEFECT NEEDS TO BE ADDRESSED BY THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241144September 6, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
2005 TOYOTA SIENNA, MANUAL REAR LIFT GATE STRUTS HAVE FAILED, WILL NO LONGER HOLD THE LIFT GATE OPEN. TOYOTA SENT OUT A NOTICE FOR POWER LIFT GATES WITH THE SAME PROBLEM. I TOOK THIS COMPLAINT TO TWO LOCAL DEALERSHIPS AND THEY STATED THAT MY VIN NUMBER WAS NOT INCLUDED IN THE NOTICE. WE ARE FORTUNATE THAT THIS DID NOT RESULT IN ANY INJURIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241163September 6, 2008
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
LEFT REAR MANUAL SLIDING DOOR ON 2004 TOYOTA SIENNA MINIVAN WILL NOT OPEN FROM INSIDE OR OUT. 1ST OCCURRENCE WAS APPROXIMATELY AUGUST 2007. WAS REPAIRED AND BROKE AGAIN APPROXIMATELY MAY 2008. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241020September 5, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
POWER SIDE DOOR CABLE SNAPPED MAKING IT DIFFICULT TO OPEN DRIVER SIDE SLIDING DOOR AND EXTRACT CHILD FROM CHILDSEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241052September 5, 2008
UNKNOWN OR OTHER
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE DASHBOARD ON THE VEHICLE IS CRACKED. THE CRACKS ORIGINATED FROM THE AIR VENTS NEAR BOTH FRONT DOORS TO THE WINDSHIELD. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE CRACKS, BUT THEY WERE WILLING TO PAY FOR HALF OF THE CHARGES. THE CONTACT BELIEVES THAT THE CRACKS WERE DUE TO A MANUFACTURER DEFECT BASED ON THE AMOUNT OF COMPLAINTS THAT WERE FOUND IN OTHER SIENNA'S. THE FAILURE MILEAGE WAS 32,000 AND CURRENT MILEAGE WAS 42,000. UPDATED 10/16/08.*LJ UPDATED 10/17/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240944September 4, 2008
STRUCTURE:BODY:DOOR
RIGHT SIDE SLIDING DOOR CABLE SNAPPED SO THAT AUTOMATIC DOOR NO LONGER SLIDES. MOTOR CONTINUES TO FUNCTION BUT CABLE LOOKS RUSTED. CAR HAS 45,000 MILES BUT IS UNDER THREE YEARS OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240970September 4, 2008
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
2000 TOYOTA SIENNA XLE PASSENGER POWER SLIDING DOOR FAILURE. SEEMS TO BE A VERY COMMON PROBLEM AFTER RESEARCHING ON THE WEB. COST TO REPAIR IS IN EXCESS OF $1500 WHICH CAN BE ON THE VERY LOW SIDE. TOYOTA SHOULD BE REQUIRED TO RECALL ALL VEHICLES WITH THESE DOORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240961September 4, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
2000 TOYOTA SIENNA SLIDING POWER PASSENGER DOOR ACTS LIKE SOMETHING IS IN THE WAY WILL NOT TOTALLY CLOSE WITH POWER, SHUTS THEN IMMEDIATELY OPENS. LIGHT IN DASH IS ON, FOR SECOND TIME, MECHANICS FOUND NOTHING JUST RESET IT. TOYOTA MECHANICS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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