Toyota Sienna Complaints

9,048 consumer complaints on file.

#10525032July 15, 2013
STRUCTURE:BODY:DOOR
THE DRIVER SIDE PASSENGER IS JAMMED AND WON'T OPEN OR CLOSE EVEN IN THE MANUAL MODE. I HAD TO DRIVE HOME WITH THE DOOR OPEN SLIGHTLY BECAUSE I COULDN'T GET THE DOOR SHUT. AFTER READING MANY FORUMS ONLINE IT SEEMS THAT THIS IS A PROBLEM WITH TOYOTAS AND IT IS A DEFECT WITH MANUFACTURING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524837July 15, 2013
STRUCTURE:BODY
DRIVER-SIDE DOOR STARTED MAKING POPPING NOISES WHEN OPENED OR CLOSED. NOW, THE WINDOW ON DRIVER'S SIDE WILL NOT OPEN FULLY UNLESS THE DOOR IS OPENED AT A CERTAIN ANGLE. THIS IS A KNOWN ISSUE WITH TOYOTA SIENNA'S FROM 2004/2005. HOWEVER, THERE HAS BEEN NO RECALL. IF YOU HAPPEN TO STILL BE UNDER WARRANTY WHEN THE PROBLEM STARTS, TOYOTA WILL PICK UP THE CHARGE. IF NOT, THE COST CAN BE ANYWHERE FROM $685 TO $2000, DEPENDING UPON THE EXTENT OF THE PROBLEM. A TECHNICAL SERVICE BULLETIN WAS PUT OUT BY TOYOTA IN 2007 "DOOR CHECK POPPING NOISE", BUT THEY STILL REFUSE TO FIX THE PROBLEM ON THEIR DIME. A MANUFACTURING DEFECT SHOULD BE COVERED REGARDLESS OF WARRANTY TIMES AND CONDITIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524838July 15, 2013
SEAT BELTS
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THE FRONT DRIVER'S SIDE SEAT BELT WEBBING FAILED TO RETRACT OR PROPERLY RESTRAIN HER. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO STATED THAT THE ENTIRE SEAT BELT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE CURRENT MILEAGE WAS 140,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524716July 14, 2013
AIR BAGS
WHILE DRIVING ON AN EXPRESSWAY, WITHOUT CAUSE OR WARNING, THE SRS AIRBAG LIGHT BEGAN FLASHING. THIS HAD HAPPENED BEFORE AT 38,000 MILES IN APRIL OF 2010 BUT WAS REPAIRED BY THE DEALER UNDER EXTENDED WARRANTY BY REMOVING AND REPLACING THE DRIVER'S SEAT AND RELATED AIR BAG EQUIPMENT. NOW THE CAR IS OUT OF WARRANTY. TOYOTA NEEDS TO ADDRESS THIS RECURRING PROBLEM WITH THIS MODEL AND YEAR AS IT IS A LIFE THREATENING SAFETY HAZARD WHEN THE SRS AIR BAG SYSTEM IN A CAR IS NONFUNCTIONAL. IF INDEED THE REPAIR IS A SIMPLE DETACHMENT AND REATTACHMENT OF THE AIR BAG CONNECTORS UNDER THE FRONT SEATS (AS REPORTED ON THE 2006 SIENNA EDMUNDS CONSUMER BULLETIN BOARDS), THEN TOYOTA SHOULD MAKE THAT REPAIR AVAILABLE TO ALL OWNERS OF THIS CAR (WITHOUT REGARD TO AGE OF CAR OR MILEAGE) FOR NO COST. THESE CONNECTORS ARE IN A POSITION TO BE KNOCKED LOOSE EASILY BY PERSONAL ITEMS IN THE UNDERSEAT STORAGE TRAY OR OTHERWISE ON THE FLOOR OF THE CAR. IT IS A BAD DESIGN THAT COULD HAVE LIFE THREATENING CONSEQUENCES IF AN AIR BAG DOES NOT DEPLOY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524519July 12, 2013
WHEELS, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
SPARE TIRE UNDERNEATH THE VAN FELL ON ROAD WHILE DRIVING WHILE I WAS DRIVING INTO A MALL. CALLED TOYOTA CUSTOMER SERVICE AT 18003314331 ABOUT THIS ISSUE. ALTHOUGH TOYOTA HAS ACKNOWLEDGED THIS PROBLEM AND ISSUED A WARNING, THEY REFUSED TO FIX THIS ISSUE. IF THIS HAD HAPPENED ON A HIGHWAY, THERE COULD HAVE BEEN SERIOUS CONSEQUENCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524607July 12, 2013
SERVICE BRAKES
WHEN I HIT THE BRAKES AROUND 60 MPH I FELT THAT THE FRONT WHEELS WAS SHAKEN, VIBRATES AND FELT ROUGH AT THE STEERING WHEEL AND BRAKE PEDAL. I TOOK IT TO THE DEALER AND THEY SAID THAT THE ROTORS WERE RUSTY AND WARP BECAUSE THE HEAT. THEY CUT THE ROTORS. NO CHARGE. NOW, I HAD THE SAME PROBLEM WITH 23000 MILES. SAME EXCUSE. THE ROTORS WERE RUSTY AND WARP AND THEY SAID THEY HAVE TO BE CUT AND TO REPLACE THE PADS. ALSO, THEY SAID THAT THE BRAKE FLUID NEEDED TO BE CHANGE. $559.00 WAS THE CHARGE. I HAD NO CHOICE. MY LIFE DEPENDS ON THE BRAKE. MY COMPLAINT IS THAT THERE IS A FACTORY DEFECT WITH THESE ROTORS AND THE BRAKES. I HAD SO MANY CARS IN MY LIFE AND I NEVER HAD THIS PROBLEM OF ROTORS BEEN WARP BECAUSE OVERHEATING. MILLIONS OF CARS RUNS EVERY DAY AT 65 MPH AND I DON'T HEAR THAT EVERY 5,000 MILES THEY HAVE TO CUT THE ROTORS BECAUSE OVERHEATING. I BELIEVE THIS IS A FACTORY DEFECTS AND THAT THEY SHOULD REPLACE THE ROTORS AT NO COST TO ME. PLEASE, I NEED TO KNOW WHERE I CAN FILE A FORMAL COMPLAINT TO TOYOTA, SINCE THE DEALER IS TRYING TO RIP ME OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523861July 9, 2013
AIR BAGS
AIR BAG WARNING LIGHT CAME ON. TOYOTA REPLACED DRIVER'S SEAT & SENSORS. LIGHT WENT OFF FOR ABOUT 6 MOS. LIGHT CAME ON AGAIN. ANOTHER DEALERSHIP DISCONNECTED/RE-CONNECTED PLUG UNDER DRIVERS SEAT. LIGHT WENT OFF. LIGHT CAME ON AGAIN AFTER ABOUT 2 YRS. MOVED DRIVER'S SEAT UP AND BACK, LIGHT WENT OFF. LIGHT CAME ON AGAIN IN DECEMBER OF 2012. TRIED MOVING SEAT, CHECKING CONNECTION UNDER SEAT, TALKED TO SERVICE MANAGER AT DEALERSHIP. WAS TOLD FIX WAS NOT COVERED BY TOYOTA. LIGHT IS STILL ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523879July 9, 2013
SERVICE BRAKES
MY SECOND COMPLAINT TO NHTSA - PREVIOUS NHTSA # 10470305 THIS IS THE 3RD TIME IN 2 YEARS I HAVE HAD ISSUES WITH THE BRAKES WHEN I APPLY BRAKES, THE PEDAL GOES ALL THE WAY TO THE FLOOR AND VEHICLE DOESN'T STOP. I HAVE REQUESTED MY MONEY BACK OR REPLACED MY CURRENT SIENNA WITH A NEW ONE AS I HAVE PREVIOUSLY ASKED FOR WHEN IT HAPPENED IN MAY OF 2011 AFTER DRIVING 600 MILES ON A BRAND NEW VEHICLE AND AT AROUND 20000 MILES IN 2012 WHEN IT HAPPENED AGAIN. I FEAR FOR THE SAFETY OF MY KIDS, MY FAMILY, MYSELF AND OTHERS AROUND ME WHEN I AM DRIVING. TOYOTA KNOWS THEY ARE AT FAULT YET THEY WANT ME TO TAKE RESPONSIBILITY.TOYOTA REFUSES TO HELP, THEY WANT TO BE GIVEN CHANCES TO FIX IT AS THEY'VE TRIED TWICE ALREADY SEE PREVIOUS COMPLAINT - I BOUGHT A BRAND NEW 2011 TOYOTA SIENNA XLE IN MAY OF 2011 FROM JAY WOLFE TOYOTA IN KANSAS CITY MO. AFTER 1000 MILES WITHIN LESS THAN A MONTH, STARTED HAVING BRAKE PROBLEMS. WHEN I PRESS THE BRAKE, IT WAS GLIDING, TAKING THE PADDLE TO THE FLOOR IN ORDER TO STOP THE VEHICLE EVEN AT SLOW SPEEDS. I WAS ENROUTE TO OMAHA FOR THE WEEKEND WITH MY FAMILY AND KIDS WHEN I STARTED HAVING THE BRAKE PROBLEM. I TOOK THE VEHICLE BACK TO THE DEALERSHIP AND THEY TOOK 4 DAYS TO CHECK AND DETERMINE IT WAS AIR IN THE BRAKE SYSTEM. I AM SURE THERE WAS MORE TO IT BUT THAT IS ALL THEY SAID AND FIXED. ONE PERSON FROM CORPORATE WAS THERE AND TOLD US AND GUARANTEED THAT WE SHOULD NEVER SEE THIS PROBLEM AGAIN. NOW LESS THAN A YEAR AFTER AT 26000 MILES STARTED HAVING SAME ISSUES WITH BRAKE. NOW THE DEALERSHIP SAYS THERE MAY BE A LEAK IN THE BRAKE SYSTEM THAT MAY NOT HAVE BEEN LOOK AT BEFORE. I ADVISED THEM DUE TO SAFETY OF MY FAMILY AND MY KIDS AND OTHERS ON THE ROAD, I AM NOT TAKING THIS VEHICLE BACK AND I REQUESTED TO BE REPLACED WITH ANOTHER NEW VEHICLE SINCE THEY ARE AT FAULT BY SELLING ME A VEHICLE WITH A BRAKE PROBLEM AND BY NOT FIXING IT RIGHT IN THE FIRST PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523883July 9, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT WHEN HE OPENED THE FRONT DRIVER SIDE DOOR THERE WAS A LOUD NOISE REMINISCENT OF A FIRECRACKER. THE FAILURE RECURRED NUMEROUS TIMES. HE RECEIVED INFORMATION FROM TOYOTA STATING THAT THE WELDS WERE BROKEN BUT HE DID NOT QUALIFY FOR THE EXTENDED WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 84,000 AND THE CURRENT MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524007July 9, 2013
SEAT BELTS
DRIVER SIDE SEAT BELT JAMMED FOR THE 8TH TIME. DEALER OR I UNJAMMED IT BUT DEALER STATED NEXT TIME I WOULD NEED TO PAY FOR A REPLACEMENT. TOYOTA SHOULD BE RESPONSIBLE FOR DESIGN DEFECTS!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523666July 8, 2013
ENGINE, POWER TRAIN
MY WIFE AND I PURCHASED A 2004 TOYOTA SIENNA WITH 25,000 MI. IT WAS A USED VEHICLE WHEN WE PURCHASED IT. WHEN WE PURCHASED THE VEHICLE WE ALSO PURCHASED A 7 YEAR, 100,000 MILE BUMPER TO BUMPER EXTENDED WARRANTY THAT HAS CURRENTLY EXPIRED. APPROXIMATELY THREE MONTHS AGO WE NOTICES THAT WHEN COMING TO A STOP THERE WAS A THUMP BELOW THE VEHICLE WHICH WE ORIGINALLY THOUGHT WAS THE TRANSMISSION. MY WIFE AND I BROUGHT IT TO A LOCAL SHOP AND EXPLAINED THAT WHEN THE VEHICLE HITS APPROXIMATELY 15 MPH WE FEEL A THUMP BELOW THE VEHICLE TOWARDS THE CENTER. REGARDLESS OF BREAKING, ACCELERATING OR COASTING WE FELT A THUMP. WE HAD PROBLEMS WITH THE TRANSMISSION WHILE THE VEHICLE WAS UNDER WARRANTY. WE BROUGHT IT TO TOYOTA FOR REPAIR. TOYOTA REPLACED THE TRANSMISSION ?UNDER WARRANTY? AT APPROXIMATELY 95,000 MILES WITH A BRAND NEW TRANSMISSION. WE CURRENTLY HAVE THE VEHICLE AT A LOCAL REPAIR SHOP. THEY HAVE INFORMED US THAT THE WAY THAT THE TOYOTA TRANSMISSION WORKS IS THAT THEY HAVE A PIPE THAT RUNS THROUGH THE RADIATOR. THAT ALLOWS FOR COOLING FOR THE TRANSMISSION FLUID. WE WERE INFORMED THAT DUE TO AGE, THE PIPE SIMPLY CORRODED AND CRACKED CAUSING COOLANT TO LEAK INTO THE TRANSMISSION AND TRANSMISSION FLUID TO LEAK INTO THE RADIATOR. WE REQUESTED THE SIMPLEST SOLUTIONS AND WE WERE TOLD TO REPLACE THE RADIATOR AND FLUSH THE TRANNY AND HOPE FOR THE BEST. THE REPAIR SHOP HAS HAD THE VEHICLE FOR APPROXIMATELY A MONTH BECAUSE THE ORDERED AN AFTERMARKET RADIATOR IN AN EFFORT TO SAVE US MONEY. THE AFTER MARKER RADIATOR DID NOT FIT. I WAS INFORMED THIS PAST WEEKEND THAT AFTER SPEAKING WITH TOYOTA, TOYOTA HAS RECOGNIZED THIS ISSUE AND HAS DISCONTINUED THE STANDARD RADIATORS AND A NEW MODEL WITH MOUNTS NOW NEEDS TO BE ORDERED. OUR FEELING IS THAT THIS IS A SAFETY ISSUE AS WELL AS A DESIGN FLAW. WHAT CAN BE DONE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523702July 8, 2013
EQUIPMENT ADAPTIVE/MOBILITY, EQUIPMENT
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V123000 (EQUIPMENT) AND TOOK THE VEHICLE TO THE DEALER FOR SERVICE. THE CONTACT WAS ADVISED THAT BECAUSE THE VEHICLE DID NOT CONTAIN A FACTORY TRAILER HITCH, THEN THEY WOULD NOT REPAIR THE VEHICLE UNDER THE RECALL. THE DEALER ADVISED THE CONTACT THAT HE HAD TO CHANGE THE RIM AND WHEEL SIZE IN ORDER TO BECOME COMPLAINT AND FALL UNDER THE RECALL. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT SERVICED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523423July 6, 2013
AIR BAGS
AFTER STARTING THE ENGINE AND AFTER BEING PARKED AT OUR HOME OVERNIGHT THE AIRBAG LIGHT CAME ON AND STAYED ON INTERMITTENTLY FOR NO APPARENT REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523431July 6, 2013
AIR BAGS
AIR BAG LIGHT BEGAN FLASHING. DEALER SCANNED AIRBAG SYSTEM CODE AND FOUND B0111 OPEN SIDE SQUIB CIRCUIT. THERE WAS AN OPEN CONNECTOR ON THE PASSENGER SIDE WIRE HARNESS FOR AIR BAG. DEALER REPLACED CONNECTOR AND WIRE KIT, INSTALLED NEW CONNECTOR AND SOLDERED WIRE TO EXISTING HARNESS AND INSTALLED NEW CORRUGATED TUBING. THIS RESULTED IN A $523 CHARGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523241July 5, 2013
STRUCTURE:BODY:DOOR
POWER SLIDING DOOR FAILS TO OPERATE FROM INSIDE BUTTONS OR REMOTE CONTROL. POWER SLIDING DOOR WILL ONLY WILL WORK WHEN THE OUTSIDE DOOR HANDLE IS PULLED. MOTOR THAT MOVES THE DOOR FRONT/BACK WORKS FINE WHEN THE DOOR IS ACTIVATED FROM THE OUTSIDE HANDLE. THIS CREATES A SAFETY SITUATION IN THE EVENT PASSENGERS NEED TO EXIT THE VEHICLE IN AN EMERGENCY. WARRANTY ENHANCEMENT FAILS TO ADDRESS THIS ADEQUATELY AS TOYOTA DEALER WANTED TO CHARGE $115 FEE TO ASSESS THE ISSUE AND HE ADVISED THERE ARE SEVERAL PARTS NOT COVERED BY THE EXTENDED WARRANTY ENHANCEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523363July 5, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
WHILE VEHICLE WAS PARKED, IGNITION ON, WE OPENED THE REAR HATCH ( MANUAL). UPON FULL OPENING THERE WAS A LOUD BANG AND THE STRUT ON THE RIGHT PROCEEDED TO RELEASE ALL OF IT'S GAS. THE GATE CAN BE OPENED BUT WILL CLOSE IMMEDIATELY UNLESS HELD IN PLACE, NEITHER SIDE HAS ANY SUPPORT. AS THE GATE IS HEAVY THIS IS A HUGE INCONVENIENCE. WE WERE VERY LUCKY THE PERSON UNLOADING WAS AN ADULT AND WAS ABLE TO KEEP THE HATCH FROM SLAMMING DOWN ON THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523153July 4, 2013
STRUCTURE:BODY:DOOR
PASSENGER SIDE POWER SLIDING DOOR HINGE BROKE AT THE JOINT ATTACHED TO THE DOOR WHICH MADE THE DOOR SAG AND RUB UP AGAINST THE REAR QUARTER PANEL WHICH RESULTED IN SCRATCHED PAINT AND METAL. DOOR WAS NOT ABLE TO BE OPENED BY REMOTE. HAD TO BE 'HELPED ALONG' TO GET IT STARTED OPENING. I THOUGHT IT WAS ELECTRICAL UNTIL I TOOK IT TO THE DEALERSHIP. TOYOTA PART NUMBER IS 68380'08031. AS A RESULT OF THE BROKEN HINGE, THE DOOR LOCK ACTUATOR HAS BURNED OUT AND WILL NOT OPEN THE DOOR WITH THE USE OF THE REMOTE. TOYOTA ONLY HAS A RECALL FOR THE CABLE IN THE SLIDING DOOR MECHANISM, BUT THE DEALERSHIP WILL NOT REPLACE THE CABLE UNTIL IT IS ACTUALLY BROKEN. THIS SAME TYPE CABLE HOLDS UP THE SPARE TIRE AND THEY DID REPLACE IT. I GUESS A TIRE FALLING INTO THE ROAD IS MORE IMPORTANT THAN MY CHILD FALLING OUT OF THE VAN IF THE DOOR FALLS OFF! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523169July 4, 2013
ENGINE
WHILE PULLING INTO MY DRIVEWAY I SMELLED OIL AND NOTICED A LINE OF LIQUID DOWN THE DRIVEWAY. TURNS OUT THE OIL LINE RUPTURED AND THE ENGINE OIL DRAINED ALMOST COMPLETELY, WITHIN A MATTER OF MINUTES. THERE WAS NO WARNING INDICATOR OR ANYTHING ADVERSE UNTIL THAT MOMENT. THANKFULLY I LIVE NEAR A MECHANIC AND WE WERE ABLE TO LEAVE IT THERE. APPARENTLY THIS IS A KNOWN PROBLEM AT TOYOTA- AS THE PART WAS ON A NATIONAL BACKORDER. THANKFULLY I DID NOT SUFFER ENGINE DAMAGE- MANY OTHERS HAVE, AND THIS SHOULD BE A RECALL WORTHY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523024July 3, 2013
STRUCTURE:BODY
PASSENGER SIDE REAR AUTOMATIC DOOR FAILS TO SENSE A PERSON STANDING IN THE FRAME, ENTERING OR EXITING, AND CLOSES ON THEM. PASSENGER SIDE REAR AUTOMATIC DOOR CLOSES AUTOMATICALLY WHEN ON A DOWNHILL SLOPE, CLOSING ON PASSENGER IF THEY ARE STANDING IN THE FRAME. PASSENGER SIDE REAR AUTOMATIC DOOR IS FAILING TO CLOSE AND POPS BACK OPEN, REQUIRING A FORCE CLOSE BY HAND. DRIVER SIDE REAR MANUAL DOOR FAILED TO CLOSE AND LATCH. DEALER INDICATED IT WAS DUE TO FAULTY WELDS. THE ENTIRE DOOR WAS REQUIRED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523085July 3, 2013
AIR BAGS
OUR VAN HAS A SRS AIRBAG LIGHT THAT FLASHES FOR NO REASON AT ALL. WE HAVE NOT BEEN IN AN ACCIDENT OR HAD ANY INCIDENTS WITH THIS VEHICLE. IT HAS UNDER 25,000 MILES ON IT. I BELIEVE THIS ISSUE SHOULD BE ADDRESSED, IT APPEARS MANY OTHERS HAVE HAD SIMILAR ISSUES. I AM WORRIED ABOUT THE SAFETY OF MYSELF, HUSBAND AND 3 CHILDREN. TOYOTA PLEASE TAKE RESPONSIBILITY FOR THE AIRBAG SENSOR PROBLEMS AND HELP KEEP OUR FAMILIES SAFE. YOU WOULD IF IT WAS YOUR FAMILY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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