Toyota Sienna Complaints

9,048 consumer complaints on file.

#10534687August 10, 2013
ENGINE
WHILE DRIVING MY SIENNA AC QUIT & FEW MILES LATER I SAW WHITE SMOKE COME FROM UNDER THE VAN IN MY MIRROR. I TRIED TO SLOW DOWN & BRAKES WERE NOT WORKING. I TRIED TO PULL OVER & POWER STEERING WAS NOT WORKING. WITHOUT ANY WARNING LIGHTS. AFTER I PULLED OVER, I WALKED TO THE BACK TO SEE WHAT THE WHITE SMOKE WAS. I NOTICED THAT THE BUMPER COVER HAD MOTOR OIL DRIPPING DOWN FROM THE BUMPER & TAIL PIPE. I NOTICED THE WHITE SMOKE WAS ACTUALLY COMING OUT FROM THE FRONT RIGHT SIDE OF THE VAN. I RAN TO SHUT THE ENGINE OFF BUT I COULD NOT OPEN THE DRIVER SIDE DOORS. LUCKILY WINDOWS WERE OPENED DUE TO THE AC NOT WORKING. I TOOK THE KEY OUT THROUGH THE WINDOW & PULLED THE HOOD LATCH. BY THE TIME I GOT TO THE HOOD FLAMES WAS COMING FROM THE RIGHT SIDE. I COULD NOT OPEN THE HOOD, IT WAS TOO HOT. THIS HAPPENED IN MATTER OF SECONDS. BE AWARE THAT ALL THIS HAPPENED WITHOUT ANY WARNING SOUND?S OR LIGHT?S. I CALLED 911. JUST IN MINUTES, THE VAN WAS ENGULFED IN FLAMES & I HAD NO CHANCE TO SAVE ANYTHING OUT OF THE VEHICLE. THE FIRE TRUCKS ARRIVED ABOUT 9 MINUTES, BUT BY THAT TIME THERE WAS NOTHING LEFT OF MY VAN. THE FIREMAN POINTED OUT TO ME THAT THERE WAS AN OIL TRAIL BEHIND THE VAN. THE OIL TRACE WAS VISIBLE FOR FEW MILES. AFTER THEY FINISHED PUTTING OUT THE FIRE THEY SHOWED ME WHERE THE FIRE STARTED ON THE VAN. IT WAS THE AREA ON THE LEFT SIDE OF THE ENGINE AROUND THE BELT. THEY SAID THAT THE FIRE STARTED FROM AN OIL LEAK ON THE ENGINE AND WAS STARTED BY THE BURST OF OIL SPRAYING DOWN ON THE AND CATALYTIC CONVERTER. ONLY TWO SECONDS OF SEARCHING ON GOOGLE, I FOUND OUT THAT TOYOTA IS WELL INFORMED OF THE HAZARDOUS DEFECT. THE RUBBER OIL SUPPLY LINE UNEXPECTEDLY BURST OPEN AND SPRAY?S THE ENGINE OIL OUT IN LESS THAN FEW MINUTES. I NEVER RECEIVED ANY RECALLS OR NOTIFICATION ABOUT THIS SERIOUS DEFECT FROM TOYOTA. LUCKILY NONE OF MY THREE KIDS WAS NOT IN THE VAN WHEN THIS HAPPENED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10534599August 9, 2013
AIR BAGS
AIRBAG LIGHT COMES ON DUE TO FAULTY WIRING HARNESS (OR LOCATION). ACCORDING TO MANUAL THIS MEANS THAT THE AIRBAG(S) TURN OFF AS THE OCCUPANCY SENSORS DO NOT WORK PROPERLY. THE WIRING HARNESS ITSELF IS LOCATED WHERE I PUT MY LEFT FOOT WHEN SITTING ON THE PASSENGER SIDE WITH THE SEAT PUSHED BACK. IT IS A BAD DESIGN THAT ENDANGERS LIVES. RECOMMEND A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534309August 8, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR MADE A SQUEAKING NOISE WHEN BEING OPENED OR CLOSED. THE CONTACT INSPECTED THE DRIVER'S DOOR AND DISCOVERED THAT THE SUPPORT BRACKETS WERE BROKEN. THE CONTACT REPLACED THE DOOR WELL. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATELY FAILURE MILEAGE WAS 45,000 AND THE APPROXIMATE CURRENT MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533986August 7, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE UNEXPECTEDLY INCREASED ACCELERATION. THE VEHICLE FAILED TO SLOW DOWN UPON DEPRESSING THE BRAKE. AFTER REAPPLYING THE BRAKE PEDAL AND ENGAGING THE EMERGENCY BRAKE THE SPEED RATE BEGAN TO REDUCE TO 50 MPH. THE VEHICLE WAS THEN MANEUVERED TO THE SIDE ROAD WHERE THE GEAR LEVER WAS SHIFTED INTO PARK. THE VEHICLE CAME TO A COMPLETE STOP AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS IN THE PROCESS OF BEING DIAGNOSED. THE MANUFACTURER WAS NOTIFIED AND THEY RECOMMENDED THE VEHICLE BE INSPECTED BY THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534143August 7, 2013
AIR BAGS
AIR BAG LIGHTS CAME ON FOR NO APPARENT REASON, AFTER A MONTH IT STILL BLINKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533791August 6, 2013
STRUCTURE:BODY, ELECTRICAL SYSTEM
ON FEBRUARY 25, 2012, THE PASSENGER SIDE POWER SLIDING DOOR ON MY 2006 TOYOTA SIENNA WOULD NOT CLOSE UNLESS I APPLIED FORCE. FOR MONTHS THIS ISSUE DID NOT RESOLVE AND BECAME WORSE TO THE POINT WHERE WE COULD NO LONGER USE THE DOOR. THIS BECAME A SAFETY ISSUE AS MY THREE YOUNG CHILDREN COULD ONLY EXIT THROUGH THE DRIVER SIDE DOOR INTO THE STREET SIDE. THIS PUT MY CHILDREN AND ME IN DANGER OF BEING HIT BY PASSING MOTORISTS. FURTHERMORE, IN THE EVENT OF AN EMERGENCY, THIS EXIT POINT WOULD NOT BE AVAILABLE TO US. AFTER RECEIVING THE WARRANTY ENHANCEMENT NOTICE WE TOOK THE VEHICLE IN FOR REPAIR IN JULY 2012, BUT WERE INFORMED THE PART NEEDING REPLACEMENT, IDENTIFIED AS "R/SLIDING DOOR REAR SUPPORT LATCH AND CABLE ASSY" WAS NOT COVERED EVEN THOUGH THE WARRANTY ENHANCEMENT NOTICE CLEARLY STATED "REAR SLIDING DOOR LATCH ASSEMBLIES" AND "POWER SLIDING DOOR CABLE ASSEMBLY" WERE COVERED. I WAS TOLD THE PART NUMBERS DID NOT MATCH. IN JULY 2013, I OPENED A CASE WITH TOYOTA CUSTOMER SERVICE. THEY AGAIN INFORMED ME THE PARTS WOULD NOT BE COVERED UNDER THE ENHANCEMENT WARRANTY. I EXPRESSED MY COMPLETE DISAPPOINTMENT FOR THE LACK OF REGARD FOR MY FAMILY'S SAFETY. SHORTLY AFTER, I RECEIVED A SURPRISING CALL FROM THE DEALERSHIP EXPLAINING THAT THE PART IN QUESTION WAS ACTUALLY COVERED. THEIR ERROR WAS UPSETTING. I HAD TO TAKE MY VEHICLE IN TWICE TO FINALLY HAVE THE DOOR REPAIRED AND HAD TO PAY FOR AN ADDITIONAL PART, A HINGE THAT CAUSED THE DOOR TO SAG AND DRAG AGAINST THE BODY OF THE VEHICLE WHICH CONTRIBUTED TO THE SAFETY ISSUE AND ALSO CAUSED VISIBLE DAMAGE TO THE EXTERIOR. I'M THANKFUL THE DOOR IS FINALLY REPAIRED, BUT WORRY THAT THIS ISSUE HAS GREAT POTENTIAL FOR RECURRENCE. I HOPE THE NHTSA INVESTIGATES THE DOORS AS I SEE MANY OTHERS HAVE VOICED SIMILAR COMPLAINTS. ALTHOUGH THE WARRANTY ENHANCEMENT HAS BEEN TOYOTA'S SOLUTION, IT DOES NOT SEEM TO BE FIXING THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533857August 6, 2013
SEAT BELTS
THE SEAT BELT HAS MANAGED SEVERAL TIMES BECOME TWISTED/JAMMED UP IN THE RETRACTOR PORTION OF THE SEAT BELT. IF AN ACCIDENT WERE TO HAPPEN IN THIS VEHICLE THE SEAT BELT WOULD FAIL TO OPERATE AS IT IS INTENDED, WHICH I FEEL WOULD RESULT IN SERIOUS INJURY. I WOULD LIKE TO HAVE OUR SEAT BELT FIXED AT THE COST OF TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533955August 6, 2013
AIR BAGS
IN EARLY 2011 OUR AIRBAG LIGHT CAME ON AFTER A FEW DAYS IT TURNED OFF. AROUND JULY 11 2011 THE AIRBAG LIGHT CAME ON AGAIN AND DID NOT TURN OFF. WE HAD THE VEHICLE SERVICE BY A TOYOTA DEALERSHIP ON 7/28/2011 (34,268 MILEAGE). THEY "REPLACED THE AIR BAG PER TSB". IN MID OCTOBER 2011 THE AIR BAG LIGHT CAME ON AGAIN. THE VEHICLE WAS SERVICED ON 10/31/2011 (36,755 MILEAGE) AND THE SAME DEALERSHIP AND THEY "REPLACED FLOOR WIRE HARNESS PASSENGER SIDE". IN LATE 2012 THE AIR BAG LIGHT CAME ON AGAIN BUT EVENTUALLY TURNED OFF. NOW ITS EARLY AUGUST 2013 (44,456 MILEAGE) AND THE AIR BAG LIGHT IS ON AGAIN. THE SAME DEALERSHIP REFUSES TO LOOK AT THE CAR UNLESS WE PAY $137.00 JUST TO LOOK TO SEE IF IT IS THE SAME ISSUE. IT IS THE SAME ISSUE. IF YOU GOOGLE SEARCH THE ISSUE IT POPS UP AS THE FIRST SEARCH BECAUSE THE AIR BAG ISSUE IS SUCH A MAJOR CONCERN AND ISSUE. TOYOTA NEEDS TO FIX THIS ISSUE AND DO IT FOR FREE AND STOP PLAYING WITH ITS LOYAL CUSTOMERS! THIS NEEDS TO BE A RECALL ITEM. FLEX AND FORCE TOYOTA TO RECALL THIS AIR BAG SAFETY ISSUE. THANK YOU! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533719August 5, 2013
STRUCTURE:BODY, ELECTRICAL SYSTEM
POWER SLIDING DOOR CABLE SNAPPED AND CHILDREN IN BACK SEAT CANNOT RIDE SAFELY, AS DOOR WILL NOT OPERATE PROPERLY. SPOKE TO TOYOTA, OPENED A CLAIM, WAS TOLD THE WARRANTY ENHANCEMENT NOTICE WAS ISSUED, BUT ALTHOUGH I WASN'T OVER MY MILEAGE, I WAS OVER THE DATE OF 1ST USE OF VEHICLE. THEY EXTENDED THE WARRANTY FOR THIS FAULTY PART FOR 9 YEARS, 120,000 MILES. MY VEHICLE SAT FOR 8 MONTHS AS WELL WHEN OUR OTHER TOYOTA, THE TUNDRA HAD ITS FRAME REPLACED...BUT EVEN THOUGH THEY STILL WILL NOT HELP. THEY OFFERED TO GIVE ME A GOOD DEAL ON ANOTHER TOYOTA...SERIOUSLY! I JUST LEASED A VENZA 3 MONTHS AGO. I DO NOT WANT ANOTHER VEHICLE, I WANT MINE FIXED SO MY PASSENGERS CAN SIT IN THE BACK SEAT SAFELY WITHOUT WORRY THE DOOR WON'T OPEN OR CLOSE ON THEM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533740August 5, 2013
SEAT BELTS, STRUCTURE:BODY
I PURCHASED MY VAN IN NOVEMBER OF 2012. MY HUSBAND HAS A TOYOTA TUNDRA THAT WE PURCHASED NEW IN 2004 AND IT HAS OVER 300,000 MILES ON IT. WHEN MY BUICK STOPPED RUNNING, I KNEW THAT I WANTED A TOYOTA VAN. WE HAVE A PHYSICALLY CHALLENGED DAUGHTER SO WHEN WE GO ANYWHERE WE HAVE TO TAKE THE WALKER AND HER WHEELCHAIR WITH US. APX. 3 MONTHS AGO THE SLIDING DOOR ON THE PASSENGER SIDE BEGAN TO NOT OPEN EVERY TIME. IT GRADUALLY GOT WORSE AND FINALLY STOPPED COMPLETELY! WE JUST USED THE DRIVER SIDE DOOR AND CRAWLED IN AND OUT. AFTER A WHILE THE SLIDING DOOR ON THE DRIVER SIDE DID THE SAME THING. NOW NEITHER DOOR WILL WORK!!! AFTER READING OTHER POST ON DIFFERENT SITES, I REALIZED THAT I AM NOT ALONE. COME ON TOYOTA, GET IT TOGETHER!!! I LOVE MY VAN BUT I REALLY NEED THE DOORS TO OPEN!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533481August 4, 2013
STEERING
RACK AND PINION HAD TO BE REPLACED BECAUSE OF LEAKAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533504August 4, 2013
STRUCTURE:BODY
SEVERAL MONTHS AGO, THE PANEL SPOT WELDS ON THE FRONT DOOR (DRIVER'S SIDE) DOOR CHECK MOUNTING PANEL BECAME DETACHED CAUSING A "POPPING" NOISE WHEN OPENING AND CLOSING THE DOOR. TODAY, I HEARD A "CLUNK" NOISE WHEN I OPENED THE DOOR AND THE "POPPING" NOISE STOPPED. HOWEVER, NOW I AM NOT ABLE TO OPEN THE WINDOW MORE THAN 1/2 WAY NOR OPEN THE DOOR PROPERLY WHICH HAS ME RATHER CONCERNED FOR MY SAFETY. IF THE WINDOW IS OPEN AT ALL, I CANNOT OPEN THE DOOR WIDE ENOUGH TO GET OUT EVEN THOUGH I AM NOT OVERWEIGHT NOR AM I A LARGE MAN. IF I CLOSE THE WINDOW FIRST, I CAN OPEN THE DOOR 3/4 OF THE WAY BEFORE IT STOPS. TOYOTA IS FULLY AWARE OF THIS DOOR CHECK PROBLEM. I RECEIVED A NOTICE FROM THEM A NUMBER OF YEARS AGO INDICATING THAT, BECAUSE THIS PROBLEM IS QUITE COMMON, THEY ARE OFFERING AN "ENHANCED WARRANTY" FOR 5 YEARS FROM WHEN THE VEHICLE WAS FIRST PUT INTO SERVICE OR 100,000 MILES, WHICH EVER COMES FIRST, TO FIX THE DOOR. I BOUGHT THE VEHICLE NEW IN 2005 SO THE ENHANCED WARRANTY EXPIRED IN 2010. WHEN I FIRST HEARD THE POPPING NOISE, I BROUGHT THE VEHICLE BACK TO THE DEALER WHO INFORMED ME THAT I WOULD HAVE TO PAY FOR THE REPAIR SINCE THE ENHANCED WARRANTY PERIOD HAD EXPIRED. THE COST, $2300 DOLLARS. WHEN I ASKED, "WHY SO MUCH?" THEIR BODY SHOP GAVE ME A LONG LIST OF PARTS AND WORK THAT NEEDED TO BE DONE TO "REPAIR" THE PROBLEM IT INCLUDED REMOVING THE HEADLIGHTS, BUMPER, QUARTER PANEL AND REAR DOOR AMONG OTHER THINGS. THE REASON THEY COULD NOT JUST REPLACE THE DOOR WAS THAT TOYOTA REDESIGNED THE ENTIRE DOOR AND HAD TO RETROFIT THE NEWLY ENGINEERED DOOR TO MY VEHICLE. SO UNLESS I PAY $2300 TO REPAIR WHAT IS, ESSENTIALLY, AN ENGINEERING DESIGN FLAW ON TOYOTA'S PART, I AM LEFT WITH AN UNSAFE SITUATION IF I NEED TO QUICKLY GET OUT OF THE VEHICLE AND CANNOT CLOSE THE WINDOW FIRST AS WOULD HAPPEN IN CASE OF AN ELECTRICAL SYSTEM FAILURE FOR EXAMPLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533323August 2, 2013
STRUCTURE:BODY, UNKNOWN OR OTHER
(TOYOTA, SIENNA 2011) PASSENGER AUTOMATIC SLIDING DOOR ANTI-JAM SENSOR FAILED. OBJECT (MACBOOK) WAS PLACED IN DOOR POCKET COMPARTMENT. DOOR SWITCH WAS PRESSED AND DOOR BEGAN OPENING. MACBOOK DID NOT COMPLETELY CLEAR THE DOORS PATH COMPLETELY AND DOOR BEGAN CRUSHING IT. I COULD HEAR SOMETHING WASN'T RIGHT AND SAW THE DOOR BEND THE LAPTOP AND PARK IN THE FULLY OPEN POSITION. YOU COULD CLEARLY SEE AND HEAR THE DOOR HAD MET AN OBSTACLE AND WAS STRUGGLING, BUT JUST PRESSED THROUGH IT. DOOR MADE NO ATTEMPT TO STOP OR REVERSE. THE MACBOOK WAS DAMAGED. THE WHOLE MACHINE WAS BENT BY THE DOOR AND I CAN NO LONGER FIT A CD IN THE OPTICAL SLOT BECAUSE IT IS NOW CURVED RATHER THAN FLAT. THESE DOORS ARE STRONG ENOUGH BE BEND METAL! THE "ANTI-JAM" SYSTEM FAILED. AFTER SEEING THAT, I REALLY THINK THAT THESE DOORS HAVE TO CAPABILITY TO SERIOUSLY INURE SOMEONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533069August 1, 2013
ENGINE
THE OIL COOLING LINE SUDDENLY RUPUTURED WITH NO PREVIOUS WARNINGS OR LEAKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533150August 1, 2013
AIR BAGS
ONE MORNING, JUST A REGULAR MORNING AS ALWAYS, I GOT INTO MY CAR TO DRIVE TO WORK, TURNED THE CAR ON, AND THE AIRBAG LIGHT CAME ON. IT CONTINUED TO FLASH THE WHOLE TIME I WAS DRIVING. IT HAS BEEN FLASHING EVER SINCE, EVERY TIME I DRIVE THIS CAR. THERE WAS NO ACCIDENTS OR ANY FUNNY BUSINESS, JUST OUT OF THE BLUE IT STARTED FLASHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533158August 1, 2013
STRUCTURE:BODY
THE PASSENGER SIDE AUTOMATIC SLIDING DOOR FAILED TO OPEN, AND THE PASSENGER WAS NOT ABLE TO OPEN THE DOOR MANUALLY. A CABLE THAT OPERATES THE DOOR HAD BROKEN, AND JAMMED THE DOOR. THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION HAD THE PASSENGER HAD TO EXIT THE VEHICLE IN AN EMERGENCY. WE HAD TO TAKE THE VAN TO A DEALERSHIP, WHERE THEY CUT THE CABLE IN ORDER TO OPEN THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532802July 31, 2013
SEAT BELTS
THE FRONT SEAT BELTS ARE JAMMING AND GETTING FOLDED, THUS CREATING A SEVERE DRIVING HAZARD. (UNABLE TO USE SEAT BELTS). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532864July 31, 2013
STRUCTURE:BODY
AS I OPENED THE DRIVER'S SIDE DOOR, I HEARD A LOUD POP. UPON INVESTIGATION, IT TURNED OUT THAT THE SPOT WELD ON THE DOOR HAD SEPARATED. AFTER TAKING IT TO MY LOCAL TOYOTA DEALERSHIP, I WAS TOLD THAT THIS WAS A KNOWN PROBLEM (SEE TSB NV003-07), I WAS TOLD THAT MY VEHICLE WAS OUT OF WARRANTY AND THAT THE ONLY FIX WAS TO REPLACE THE DOOR AT A COST OF APPROXIMATELY $2000. ALTHOUGH TOYOTA INSISTED THAT THIS IS NOT A SAFETY CONCERN, IT SEEMS THAT THIS FAILURE COULD LEAD TO THE DOOR FALLING OFF OR SLIPPAGE OF THE WINDOW AND SUBSEQUENT BROKEN GLASS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532922July 31, 2013
STRUCTURE:BODY
DOOR HINGE ON DRIVERS SIDE BROKE AWAY FROM WELD AND MAKES A LOUD NOISE. PER MY MECHANIC THE WELDED POCKETS WITHIN THE DOOR HAVE MANY CRACKS IN THE SHEET METAL AND THE VAN NEEDS TO GO TO BODY SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532969July 31, 2013
STRUCTURE:BODY:DOOR
MY POWER SLIDING REAR DOORS MALFUNCTION. SOMETIMES THE DOOR WILL EVEN START TO CLOSE ON ITS OWN AS ME OR MY WIFE ARE PUTTING MY SMALL CHILD IN HIS SAFETY SEAT. THE MOST COMMON ISSUE IS THE DOOR NOT OPENING OR CLOSING AUTOMATICALLY. I WAS QUOTED ALMOST $3000 FOR THE REPAIR TO BOTH DOORS AS THEY ARE BOTH MALFUNCTIONING. THE DEALER REP TOLD ME THIS IS A COMMON ISSUE AND THE MECHANIC EVEN SAID IT HAPPENED TO HIS VAN. THIS OBVIOUSLY IS A COMMON ISSUE THAT SHOULD BE INVESTIGATED IMMEDIATELY, I FOUND PEOPLE EVEN HERE COMPLAINING IF THE SAME/SIMILAR ISSUES. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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