Toyota Sienna Complaints

9,048 consumer complaints on file.

#10538350September 2, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE REAR LIFT DOOR OF THE 2009 SIENNA HAS THE POWER LIFT. I HIT THE FOB TO OPEN THE DOOR TO LOAD ITEMS INTO THE BACK OF THE VAN. IT OPENED NORMALLY AND MY WIFE AND I LEANED INTO THE VAN TO PUT ITEMS IN. AS THE DOOR REACHED THE TOP, IT SUDDENLY STARTED CLOSING WHILE WE WERE STANDING UNDER IT. I HAD TO USE QUITE A BIT OF FORCE TO SLOW IT DOWN ENOUGH SO WE COULD GET OUT OF THE WAY. AND EVEN WITH ME BEING 6'1 AND 195 LBS, IT WAS NOT EASY TO DO. MY WIFE WHO IS 5'1 AND 110 LBS COULD NOT HAVE STOPPED IT. IF I OPENED THE DOOR MANUALLY, THERE WAS NOTHING TO ASSIST ME WITH THE WEIGHT OF THE DOOR, SO I HAD TO CONTINUALLY HOLD IT UP. SINCE THIS INCIDENT, IT HAPPENED EVERY TIME UNTIL I GOT IT FIXED AT A TOYOTA DEALERSHIP. THEY SAID THE HATCH STAYS WERE LEAKING, IT COST ME $327 FOR THEM TO INSTALL A BACK DOOR STAY KIT. IN RESEARCHING THIS ON THE INTERNET, I NOTICED THERE WAS A RECALL FOR OLDER MODEL YEARS, BUT NOT FOR 2009. IT SEEMS LIKE THE SAME EXACT PROBLEM, AND FEEL THE RECALL SHOULD BE EXTENDED TO NEWER MODEL YEARS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538386September 2, 2013
AIR BAGS
MY 2006 SIENNA WAS BACKED INTO AT THE PASSENGER REAR QUARTER PANEL BY ANOTHER VEHICLE. AFTER ABOUT 2 OR 3 DAYS THE AIR BAG LIGHT CAME ON. THE BODY SHOP RESET THE AIRBAGS. ABOUT 2 MONTHS LATER THE LIGHT CAME ON AGAIN. TOOK BACK TO BODY SHOP AND THEY HAD THE SAME B CODE FROM THE ACCIDENT AND RESET. AFTER RESEARCHING ON THE WEB IT SEEMS THAT THE FRONT AIRBAG SENSOR UNDER THE SEATS IS THE PROBLEM AND I HAVE TO RESET THEM EVERY SO OFTEN. SAME ISSUE THAT OTHER 2006 SIENNA OWNERS ARE HAVING. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10538430September 2, 2013
TIRES
I PURCHASED A 2011 AWD LIMITED SIENNA AND WITHIN 4,000 MILES OF ME OWNING IT (BOUGHT CERTIFIED PREOWNED FROM TOYOTA) I FAILED INSPECTION FOR TIRES. I REPLACED ALL 4 TIRES (BY TOYOTA) AND THEY PUT RUN FLAT BRIDGESTONE'S ON. AGAIN...ABOUT 15,000 MILES LATER, I AM AGAIN RUNNING ON TIRES THAT ARE NEEDING TO BE REPLACED FOR IRREGULAR WEAR. TOLD MY MECHANIC THAT THE TIRES ARE NOT SAFE. TOYOTA SAID THERE ARE NO ISSUES WITH THE VEHICLE (SUSPENSION AND ALIGNMENT ARE PERFECT). SO WHAT IS THE PROBLEM? I AM DRIVING 3 SMALL CHILDREN IN THIS VEHICLE AND THIS IS A SAFETY CONCERN! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538205August 31, 2013
AIR BAGS
AIR BAG WARNING LIGHT GOES ON AND OFF. SEEMS TO BE A CONNECTION ISSUE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538116August 30, 2013
STRUCTURE:BODY
AUTO WAS PURCHASED NEW FROM TOYOTA DEALER IN MARCH OF 2005. RECEIVED AN EXTENDED WARRANTY ENHANCEMENT NOTICE FOR FRONT DOOR CHECK MOUNTING PANEL FROM TOYOTA IN 2007. THE WARRANTY WAS FOR 5 YEARS OR 100,000 MILES. IN JUNE OF 2011, MY DRIVER DOOR BEGAN MAKING THE POPPING SOUND DESCRIBED IN THE INFORMATION I RECEIVED FROM TOYOTA. I TOOK THE CAR INTO A TOYOTA DEAL AND WAS TOLD THE EXTENDED WARRANTY HAD EXPIRES AND I WOULD NEED TO PAY FOR ANY REPAIR. THIS WAS A MANUFACTURING DEFECT IDENTIFIED BY TOYOTA YET THE REFUSE TO COVER THE REPAIR,$2,000. AUGUST 2013 TOOK THE SIENNA INTO THE DEALER BECAUSE OF A CLUNKING NOISE WHEN WINDOW WAS BEING LOWERED. I PAID FOR THE "REPAIR" BUT STILL HAVE A MALFUNCTIONING WINDOW. I WAS INFORMED, AFTER DISCOVERING THE WINDOW STILL WOULDN'T WORK, THAT THE DOOR WELD WOULD HAVE TO BE FIXED FOR THE WINDOW TO FUNCTION PROPERLY. I AM CONCERNED BECAUSE NOW I HAVE A NONFUNCTIONING WINDOW AND A DOOR THAT HAS A MANUFACTURING DEFECT THAT TOYOTA REFUSED TO ACKNOWLEDGE AS A LONG TERM SAFETY ISSUE. INTERESTINGLY ENOUGH, IF YOU WERE LUCKY ENOUGH TO HAVE THE DOOR WELD FAIL PRIOR TO TOYOTA ISSUING THE "EXTENSION" THEY WOULD HAVE REIMBURSED THE OWNER FOR REPAIR. OR, IF YOU EXPERIENCED THE FAILURE DURING THE 5 YEAR PERIOD, IT WOULD ALSO HAVE IT FIXED BY TOYOTA. THIS SHOULD BE A MANDATORY RECALL BASED ON IT BEING A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538160August 30, 2013
UNKNOWN OR OTHER
THE TAILGATE STRUTS ARE WORN DOWN VERY EASILY BY THE DESIGN OF THE TAILGATE, WITH THE RESULT THAT THE DOOR SLAMS SHUT ON ITS OWN - AND IT IS VERY HEAVY. TOYOTA EXTENDED THE WARRANTY ON THE STRUTS TO 6 YEARS, BUT THE STRUTS STILL WEAR OUT AFTER A SHORT TIME BECAUSE OF THE TAILGATE DESIGN. TOYOTA APPEARS TO BE AWARE OF THIS BECAUSE OF THE WARRANTY EXTENSION, BUT REFUSES TO ADDRESS THE DESIGN PROBLEM. IT IS A SERIOUS FLAW AS THE HEAVY TAILGATE CAN SLAM DOWN ON THE NECKS AND HEADS OF BOTH ADULTS AND CHILDREN LOADING THE TRUNK. A REVIEW OF TOYOTA AND CAR FORUM BOARDS ILLUSTRATE HOW WIDESPREAD AND DANGEROUS THE PROBLEM CAN BE.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10537853August 29, 2013
ENGINE
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE STARTING THE ENGINE, HE NOTICED AN ABNORMAL SQUEAKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE CRANK SHAFT PULLEY HAD DETACHED FROM THE VEHICLE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V539000 (ENGINE AND ENGINE COOLING) BUT WASW ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537902August 29, 2013
ENGINE
AFTER DRIVING VEHICLE FOR APPX. 15 MINUTES THEN PARKING, THEN COMING BACK TO VEHICLE 5 MINUTES LATER I FOUND A POOL OF OIL UNDER THE HOOD OF VAN AND CALLED FOR TOW TO THE DEALERSHIP. ROB FROM THE TOYOTA REPAIR SERVICE, CLAIMS I HAD BAD LUCK REGARDING THE OIL COOLER LINE RUPTURING. IT WILL COST ME $442.00 TO REPAIR/REPLACE AND CLEAN THE VEHICLE. AFTER HEARING THIS I CHECKED ONLINE AND OTHER VEHICLE OWNERS ARE HAVING SIMILAR PROBLEMS WITH SIMILAR VEHICLES THAT HAVE A V6 ENGINE WITH TOWING PACKAGE FROM TOYOTA. THE SERVICE PERSON CLAIMS ITS NOT COVERED UNDER MY WARRANTY. HE ALSO CLAIMS THAT IT WASN'T DAMAGED ACCIDENTALLY NEITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537960August 29, 2013
UNKNOWN OR OTHER
I FIRST EXPERIENCE ISSUE WITH THE DOORS CLOSING BUT NOT SMOOTHLY AND THE DEALER AT THE TIME WAS WHERE I PURCHASED THE VEHICLE AND THEY SAID THERE WAS NOTHING WRONG BUT I WOULD OCCASSIONALLY HAVE TO TUG ON TEH DOOR LATCH 5-7 TIMES VERY FORCEFULLY IN ORDER FOR THE DOOR TO DISENGAGE AND START TO OPEN. I SWITCHED TO A TOYOTA DEALER WITHIN 5 MILES OF MY HOME AND HAD MY CAR IN FOR REGULAR SERVICE SEVERAL TIMES I REQUESTED THE SIDE SLIDING DOORS CHECKED BECAUSE THE DRIVER SIDE HAD MORE FREQUENT OCCURANCE OF NOT OPENING UNLESS TUGGING VERY FORCEFULLY ON THE LATCH AND THEN ONCE IT STARTED TO OPEN IT MADE A CREAKING SOUND THAT I EXPLAINED AS SOUNDING LIKE A STRAINED METAL WIRE. I ASKED IF THERE WERE ANY ISSUES WITH DOOR MECHANISMS OR MOTORS ETC AS I HAD NOT RECEIVED ANY TYPE OF RECALL NOTICE, ETC. I WAS TOLD ON 3 SEPERATE OCCASSIONS THAT THE DOORS WERE IN WORKING ORDER . ON 7/16/13. I BROUGHT CAR TO DEALERSHIP TO DIAGNOASE SERVICE ENG LIGHT THAT CAME ON AND INDICATED SLIDING DOORS WERE MAKING ODD NOISES AND SEEMED TO HAVE DIFFICULTY CLOSING COMPLETELY. THE DEALER CALLED THE NEXT DAY AND INDICATED A COST $5K FOR REPAIRS. I INQUIRED ABOUT THE SLIDING DOORS AND WAS TOLD BY THE PHONE REP THAT THERE WAS NO DOCUMENTATION OF A DOOR PROBLEM AND I EXPLAINED THAT I HAVE BEEN EXPERIENCING ISSUES WITH THE SLIDING DOORS ON BOTH SIDES AND IT WAS SUPPOSED TO BE CHECKED. I WAS ASKED TO HOLD AND THEN WAS TOLD THE DOORS WERE CHECKED AND HAD NO ISSUE. THAT WAS A LIE. I LEFT FOR VACATION ON 7/19 AND RETURNED ON 8/7 WITHOUT MY SIENNA. THE DAY I GOT BACK THE PASSENGER SLIDING DOOR OPENED BUT BUT WOULD NOT CLOSE I HIT THE BUTTON TO CLOSE I HEARD THE MOTOR FOR THE DOOR BUT IT DIDN'T MOVE. I FOUND A PEICE OF BLACK PLASTIC ON THE GROUND AND A METAL CABLE HANGING FROM THE SIDE OF THE CAR. I WAS NOT INFORMED OF RECAL/EXTENDED COVERAGE FOR THE SLIDING DOORS I WOULD HAVE DEMANDED REPLACEMENT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537709August 28, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER'S SIDE SLIDING DOOR FAILED TO OPEN FROM THE INSIDE OR OUTSIDE OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537438August 27, 2013
STRUCTURE:BODY
TOYOTA SIENNA LE 2006. SLIDING DOOR CAN NOT BE COMPLETELY CLOSED. THIS IS A MANUAL SLIDING DOOR. THE DRIVER SIDE SLIDING DOOR CAN NOT BE COMPLETELY CLOSED. THIS PROBLEM HAPPENED SEVERAL TIMES IN THE PAST YEAR OR SO. PREVIOUSLY IT WOULD CLOSE AFTER SEVERAL TRIES. BUT THIS TIME IT WOULD NOT WORK NO MATTER WHAT YOU TRY. IT SEEMS THAT ONE OF THE DOOR LOCKING PARTS DOES NOT OPERATE PROPERLY. THIS IS A SERIOUS SAFETY PROBLEM BECAUSE I HAVE TO DRIVE THE CAR WITH THE DOOR "HALF-OPEN". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537549August 27, 2013
STRUCTURE:BODY:DOOR
I HAD PROBLEM WITH MY CAR'S SLIDING DOOR. IT GET STUCK HALF THE WAY AND THEN I WAS NOT ABLE TO CLOSE THAT. CABLE IS BROKEN. LAKESHORE TOYOTA IN BURNS HARBOR INDIANA QUOTE $1800 TO REPLACE THE POWER DOOR MECHANISM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537140August 25, 2013
WHEELS
EXTREME WHEEL CORROSION OF ALL 4 ALLOY WHEELS ON 2006 TOYOTA SIENNA XLE AWD. PAINT IS FLAKING OFF, BEGAN AS BUBBLING A COUPLE OF YEARS AGO. ONLY 65K ON THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537066August 24, 2013
ELECTRICAL SYSTEM
INSTRUMENT AND VEHICLE LIGHTS BEGAN TO FLICKER. ELECTRIC DRIVERS SEAT WORKS RANDOMLY AND BACKGROUND LIGHT FOR RADIO HAS STOPPED WORKING AS WELL AS THE CRUISE LIGHT STOPPED WORKING ON THE INSTRUMENT DISPLAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537064August 24, 2013
ELECTRICAL SYSTEM
THE REAR AUTOMATIC SLIDING DOOR FAILS TO OPEN OR CLOSE. CAN NO LONGER BE OPENED MANUALLY FROM INSIDE OR OUTSIDE. SEEN REPORTS OF SAME OR SIMILAR ISSUES ON LINE. OTHER ELECTRICAL ISSUES HAVE APPEARED WITH THE VEHICLE AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536940August 23, 2013
WHEELS
WHEELS ARE CORRODING EXCESSIVELY, THIS MAY CAUSE AIR LEAKS IN THE FUTURE. IT IS A 2006 WITH 74700 MILES, THIS SEEMS TO ME TO BE TOO SOON FOR THIS KIND OF WEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536998August 23, 2013
STRUCTURE:BODY
DRIVER'S SIDE SLIDING DOOR CABLE BROKE. THE HINGE CAME OFF THE TRACK DROPPING THE DOOR AND SCRATCHING THE BODY PANEL. DOOR WILL NO LONGER CLOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536739August 22, 2013
ELECTRICAL SYSTEM
IN THE MORNING CAR DID NOT START, BATTERY WAS DEAD. I CHARGED BATTERY OVERNIGHT . AFTER 2 HR OF DRIVING ( 120 MILES) CAR WAS PARKED FOR 2 HR , WHEN I TRIED TO START IT BATTERY IS DEAD AGAIN ( HAD TO JUMP START IT) AFTER DRIVING ~ 7 MILES I PARKED CAR AND BATTERY WAS DISCONNECTED. AFTER 4 HR I CONNECTED AGAIN AND NO PROBLEM WITH STARTING. DEALER (SCHAUMBURG TOYOTA) KEPT MY CAR FOR 3 DAYS . THEY REPLACED SLIDING DOOR SWITCH AND INTEGRATION RELAY . THEY TOLD ME THAT EVERYTHING IS FIXED . I PARKED CAR IN GARAGE AND IN THE MORNING I COULD NOT START IT AGAIN . HAD TO GO BACK TO DEALER . CAR IS STILL AT THE DEALERSHIP LETS HOPE THEY WILL FIX THIS PROBLEM THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536817August 22, 2013
ENGINE
WHILE DRIVING HOME THE OIL LINE RUNNING FROM THE OIL COOLER ON THE RADIATOR EXPLODED. OIL WAS SENT OVER THE ENTIRE ENGINE COMPARTMENT AND DRIPPED OVER THE ROAD LEAVING A TRAIL THE BLOCK LEFT GOING TO MY HOUSE. THE HOT OIL SPRAYING OVER THE HOT ENGINE WAS A DANGER TO CATCHING THE VAN AND THE GARAGE IT WAS PARKED IN ON FIRE. THIS IS AN EXTREMELY DANGEROUS PROBLEM THAT TOYOTA IS AWARE OF YET HAS NOT ISSUED A RECALL FOR THESE VEHICLES. I WAS LUCKY THAT THIS HAPPENED SO CLOSE TO MY HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536436August 21, 2013
CHILD SEAT:TETHER: CONNECTOR/CLIP, CHILD SEAT
THE E-Z-ON ADJUSTABLE VESTS ARE DESIGNED TO BE TETHERED TO THE VEHICLE LATCH SYSTEM AND THE TETHER ATTACHES TO THE VEST RIGHT NEXT TO THE HEAD OF THE CHILD WEARING IT. THERE IS NO WAY AROUND HAVING THE TETHER POSITIONED NEXT TO THE HEAD OF THE CHILD AND IT IS TETHERED WITH A THICK, HARD, HEAVY PIECE OF METAL. WE HAVE ATTEMPTED TO COVER THE HARD METAL WITH THICK FABRIC AND THE HARD METAL IS STILL QUITE CAPABLE OF INJURING THE CHILD WEARING THIS SAFETY SEAT, EVEN WITH PADDING. I AM AMAZED IT IS STILL ON THE MARKET WITH THE CURRENT DESIGN. WE ARE UNABLE TO USE THIS SYSTEM AND WOULD ADVISE OTHERS NOT TO EITHER FOR FEAR OF SIGNIFICANT HEAD TRAUMA FROM THE CHILD SAFETY HARNESS ITSELF. SOME OF THE INFORMATION BELOW IS NOT COMPLETED BECAUSE THIS SAFETY SEAT WAS NOT LISTED IN YOUR DIRECTORY AND BECAUSE THE EXACT PROBLEM IS NOT LISTED ADEQUATELY, EITHER. I CONSIDER THIS SEAT TO BE HIGH RISK FOR ANY CHILD OCCUPANT BECAUSE OF THE VERY OBVIOUSLY LIKELIHOOD OF HEAD TRAUMA! PLEASE LOOK AT THEIR WEBSITE AND HOW THE HARNESS SAFETY SEAT IS SET UP IN THE VEHICLE. IT IS DANGEROUS. I WOULD BE HAPPY TO PROVIDE IMAGES AS WELL OF MY CHILD SITTING WITHIN THE HARNESS. WE WERE NOT ABLE TO USE THIS DEVICE AT ALL DUE TO THIS SAFETY RISK. (RELATED VEHICLE INFORMATION: MODEL YEAR=2008, MAKE=TOYOTA, MODEL=SIENNA). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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