Toyota Sienna Complaints

9,048 consumer complaints on file.

#10536494August 21, 2013
ELECTRICAL SYSTEM
WHILE DRIVING DOWN THE ROAD IN THE VAN WITH 7 ELDERLY PEOPLE IT CAUGHT ON FIRE AND SMOKE CAME INTO THE CABIN VIA A/C VENTS. I PULLED OVER AND ALL 7 OF US SCRAMBLED TO GET OUT OF THE VAN. FIRE WAS POURING OUT FROM UNDERNEATH AND BLACK SMOKE OUT OF THE HOOD. WITHIN ABOUT 20 SECONDS AFTER WE GOT OUT, THE VAN WAS FULLY ENGULFED IN FIRE. THE VAN WAS TOTALLY DESTROYED AND ONLY THE METAL FRAME WAS LEFT. THE FIRE INVESTIGATOR HIRED BY MY INSURANCE COMPANY BELIEVES THE FIRE STARTED IN THE ECM. THERE WERE NO WARNINGS AT ALL EXCEPT THE SMOKE IN THE CABIN AND FROM UNDER THE HOOD. WE WERE EXTREMELY LUCKY TO GET OUT ALIVE AS WE ARE ALL OVER 75 YRS OLD AND NOT ALL OF US IN GREAT HEALTH. THE VAN IS A TOTAL LOSS AND MY TOYOTA IS AWARE OF THE EVENT AND A CLAIM NUMBER ASSIGNED TO US. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10536517August 21, 2013
STRUCTURE:BODY:DOOR
I HAD PROBLEM WITH MY CAR'S SLIDING DOOR. IT GET STUCK HALF THE WAY AND THEN I WAS NOT ABLE TO CLOSE THAT. THEN I HAD TO CUT THE CABLE. I USE THIS CAR FOR MY FAMILY BUT UNFORTUNATELY I WENT TO DEALER THEY TOLD ME SOMEHOW THIS IS NOT COVERED BY WARRANTY. I TRIED TO USE THE DOORS MANUALLY BUT STILL THEIR IS A PROBLEM WITH THE DOOR. VERY VERY BAD EXPERIENCE AFTER HAVING THIS CAR AND MY FAMILY DOESN'T LIKE DUE TO THIS REASON. MY KIDS CANNOT USE IT IN A FRIENDLY MANNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536310August 20, 2013
STEERING, SERVICE BRAKES
I WAS BACKING OUT OF SPACE IN PARKING LOT. WITH ENGINE STILL ON AND RUNNING, THE STEERING COLUMN LOCKED AND THE BRAKES BECAME INOPERATIVE. FORTUNATELY I WAS ABLE TO JAM DOWN ON EMERGENCY BRAKE TO KEEP FROM BACKING INTO OTHER VEHICLES ACROSS THE AISLE IN THE LOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536308August 20, 2013
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE PASSENGER'S SIDE SLIDING DOOR LATCH FAILED TO STAY SECURE WHILE THE WINDOWS WERE OPENED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. UPDATED 9/23/13*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536313August 20, 2013
TIRES
THE TIRES ON MY VAN HAVE EXCESSIVE WEAR AND NEED TO BE REPLACED AFTER ONLY 20,000 MILES. I INSTALLED A HITCH ON THE CAR MYSELF SHORTLY AFTER PURCHASING THE VEHICLE AND USED IT TO TOW. I RECEIVED A SAFETY RECALL NOTICE FROM TOYOTA FOR MY 2011 SIENNA AWD MINIVAN THAT READS "THE TIRE AND LOADING INFORMATION PLACARD DOES NOT STATE THE CORRECT VEHICLE CAPACITY WEIGHT AS THE RATED LOAD FOR THE COMBINATION OF CARGO AND OCCUPANTS. INCORRECT INFORMATION ON THE VEHICLE PLACARD MAY LEAD TO TIRE OVERLOADING AND POSSIBLY CAUSE TIRE FAILURE, INCREASING THE RISK OF A CRASH." IT GOES ON TO SAY "BASED UPON THIS INFORMATION TOYOTA HAS DETERMINED THAT THE FOLLOWING ACTIONS WILL BRING YOUR VEHICLE INTO COMPLIANCE WITH THE APPLICABLE REQUIREMENTS: REPLACEMENT OF THE FACTORY INSTALLED TIRES WITH NEW EXTRA LOAD TIRES." IT ALSO SAYS "...THE DEALER WILL REPLACE THE TIRES AND LABEL/PLACARD NOTED ABOVE AT NO CHARGE TO YOU." I SPENT OVER 90 MINUTES AT THE DEALER AND 20 MINUTES ON THE PHONE WITH TOYOTA. THEY REFUSED TO HONOR THEIR RECALL BECAUSE THE HITCH ON THE CAR WAS AN AFTER-MARKET HITCH AND NOT INSTALLED BY TOYOTA. I FAIL TO UNDERSTAND WHY THEY ARE NOT HONORING THEIR RECALL AND THEIR OFFER TO REPLACE THE TIRES SIMPLY BECAUSE THE HITCH WAS NOT PURCHASED THROUGH TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535832August 17, 2013
STEERING
PASSENGER SIDE STEERING RACK BOOT LEAK. DISCOVERED AT TOYOTA DEALERSHIP DURING OIL CHANGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535749August 16, 2013
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
MY CAR IS A 2004 TOYOTA SIENNA AWD XLE LIMITED. THE VEHICLE WILL ACTIVATE THE VEHICLE SKID CONTROL (VSC) WITHOUT WARNING WHILE DRIVING ON SMOOTH DRY ROADS. THE EFFECT IS FOR THE VEHICLE TO APPLY BRAKES STRONGLY TO SPECIFIC WHEELS PULLING THE CAR STRONGLY TO ONE SIDE. THIS HAPPENS MOST FREQUENTLY WHILE DRIVING WINDING ROADS AND IN CORNERS. IT HAS BECOME MORE REGULAR IT IT'S OCCURRENCE AND HAS HAPPENED ON RELATIVELY STRAIGHT SECTIONS OF HIGHWAY MOST RECENTLY. A SIMILAR SITUATION OCCURRED APPROX 2 YEARS AGO. AT THAT TIME THE RETAILER REPAIRED IT BY ADJUSTING THE STEERING SENSOR USED BY THE VSC AND STATED THAT THIS SHOULD BE DONE PERIODICALLY DEPENDENT ON ALIGNMENT WORK DONE ON THE VEHICLE. THIS SOLVED THE ISSUE AT THAT TIME. IT IS VERY DANGEROUS BOTH TO THE VEHICLE WHICH REQUIRES GREAT EFFORT TO MAINTAIN CONTROL AND THE VEHICLES FOLLOWING IT WHICH ARE AT RISK OF REAR ENDING THE EFFECTED CAR. THE TOYOTA RETAILER INITIALLY INDICATED THAT A CATALYST FAILURE WAS THE CAUSE (YES THEY SAID THIS). I WAS TOLD THAT THE CAT FAILURE COULD INDUCE OTHER BRAKE AND ENGINE RELATED FAILURES. THE CAT WAS REPLACED AND THE VSC FAILURE HAS RESUMED. AT THIS TIME NO FAILURES OF ANY KIND ARE INDICATED. I HAVE RESEARCHED THIS TOPIC AND FIND ABOUT A DOZEN IDENTICAL FAILURES ON 2014 TOYOTA SIENNAS DOCUMENTED IN VARIOUS USER FORUMS. AS THERE ARE ONLY A FEW DOCUMENTED ON THE NHTSA SITE I AM CONCERNED THAT THE SITUATION IS UNDER REPORTED. MANY OF THESE USER FORUMS INDICATE THAT THE SYMPTOMS WERE REPORTED TO THE MANUFACTURER. MY MOST RECENT TROUBLE REPORT CASE NUMBER FROM TOYOTA IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535776August 16, 2013
SEAT BELTS
BELT ON DRIVER SIDE REPEATEDLY JAMS WHEN RETRACTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535463August 15, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR COULD NOT BE OPENED ELECTRONICALLY. THE CONTACT WAS ABLE TO OPEN THE DOOR MANUALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE DOOR MOTOR OR THE CABLE WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535367August 14, 2013
ENGINE
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE HAVING THE OIL CHANGED, THE MECHANIC STATED THAT THE VVTI OIL PRESSURE LINE WAS LEAKING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE OIL PRESSURE LINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535418August 14, 2013
STRUCTURE:BODY
MY SLIDING REAR DOORS ARE STICKING OR NOT CLOSING/OPENING AT ALL. THE REAR RIGHT SLIDING DOOR WHEN OPENED WITH THE DOOR HANDLE NEEDS TO BE TUGGED IN ORDER TO OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535420August 14, 2013
STEERING, WHEELS, SERVICE BRAKES, TIRES
REMOVED THE RUN FLAT TIRES AND REPLACED THEM WITH REGULAR TIRES. I AM CONSTANTLY HAVING THE "TIRE BALANCE" LIGHT GO OFF IN MY CAR AND GETTING FLAT TIRES. EVER SINCE I SWITCHED THE TIRES THE ALIGNMENT HAS ALWAYS BEEN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535442August 14, 2013
AIR BAGS
FLASHING AIR BAG INDICATOR LIGHT, 4 TSB'S HAVE BEEN ISSUED FOR THIS PROBLEM WITH A REPLACEMENT PART. THE TSB'S ARE E1001-08, TSB 0069-12, TSB 0162-10, AND TSB 0252-08. THIS IS A MAJOR SAFETY PROBLEM THAT TOYOTA IS REFUSING TO RECALL AND CORRECT. THE NHTSA NEEDS TO MAKE A MANDATORY RECALL FOR DEFECTIVE TOYOTA SIENNA AIRBAG WIRING. TOYOTA DEALERSHIP IS DEMANDING $50 TO READ CODE AND AVERAGE REPAIR COST OF MORE THAN $1000 DOLLARS. THIS VEHICLE HAS NEVER BEEN IN AN ACCIDENT OF ANY KIND. THERE IS NO REASON THAT THE AIRBAGS SHOULD HAVE A DEFECTIVE CONDITION SO SOON. THERE IS OBVIOUSLY A MANUFACTURING PROBLEM WITH THE SYSTEM WHICH IS WHY TOYOTA REDESIGNED THE PART. TOYOTA CANNOT BE ALLOWED TO CHARGE CUSTOMERS $1000'S OF DOLLARS TO REPLACE THIS ESSENTIAL SAFETY EQUIPMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535213August 13, 2013
STRUCTURE:BODY
THE CABLE FOR THE POWER DOOR ON MY 2004 TOYOTA SIENNA HAS BROKEN AND I RECENTLY LEARNED THAT TOYOTA WAS AWARE OF THE PROBLEM WITH THIS PART AND WAS OFFERING A CUSTOMER SUPPORT PROGRAM TO REPLACE THE DEFECTIVE POWER DOOR MECHANISM. UNFORTUNATELY WE DID NOT RECEIVE THE NOTICE OF THE PROGRAM FROM TOYOTA AND WHEN I CALLED TO GET INFORMATION, I WAS TOLD THAT EVEN THOUGH MY CAR ONLY HAS 79,360 MILES, I DO NOT QUALIFY FOR THE PROGRAM BECAUSE MY CAR IS 10 YEARS OLD. SPECIFICALLY, MY HUSBAND WAS TOLD BY THE CUSTOMER SERVICE SUPERVISOR THAT "TOYOTA DOESN'T MAKE EXCEPTIONS". I'M VERY CONCERNED THAT TOYOTA HAS YET TO ISSUE A SAFETY RECALL ON THIS PART AS THE DOOR IS JAMMED AND NO LONGER USABLE, PUTTING PASSENGERS IN THE BACK SEAT AT RISK BY NOT HAVING A SAFE WAY TO EXIT THE VEHICLE ON THE PASSENGER SIDE. TOYOTA IS AWARE OF THIS SAFETY ISSUE AND THEY ARE NEGLIGENT BY NOT ISSUING A REPLACEMENT, REGARDLESS OF THE AGE OF THE CAR, ESPECIALLY ON WITH SUCH LITTLE MILEAGE. ALTHOUGH I HAVE YET TO RECEIVE A COPY OF THE SECRET SERVICE BULLETIN, DESPITE REQUESTING ONE FROM THE CUSTOMER SERVICE REP, I UNDERSTAND THAT THE EXTENSION WAS ISSUED 12 MONTHS OR LESS FROM THE DATE THE 2004 WOULD GO OUT OF THE EXTENDED WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535208August 13, 2013
AIR BAGS
THE AIR BAG WARNING LIGHT CAME ON. I TOOK IT TO THE DEALER. THEY SAID THE AIRBAG DOESN'T NOT WORK NOW AND THEY ARE BLAMING IN ON A WIRING ISSUE, NOT AN AIR BAG ISSUE. THEY WANT ME TO PAY $220 TO INSTALL A NEW SPIRAL CABLE, BUT GIVE ME THE PART FOR FREE. THIS DOESN'T MAKE SENSE. THE TOYOTA TACOMA TRUCKS HAD THE SAME ISSUE AND THEY HAD A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535256August 13, 2013
AIR BAGS
THE AIRBAG LIGHT ON THE DASH INTERMITTENTLY FLASHES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534964August 12, 2013
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
THE TPMS SENSOR BROKE WHILE WE PERFORMED A TIRE PRESSURE CHECK ON A CUSTOMER'S VEHICLE. THE REPAIR COST WAS $76.30. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534986August 12, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
JUNE 12, 2012, ODOMETER 45,000 MILES, 2 HOURS FROM HOME, DRIVERS SIDE MANUAL DOOR WOULD NOT CLOSE AND LATCH SHUT. CALLED NASHUA, NH TOYOTA DEALERSHIP, TOLD LOTS OF PROBLEMS WITH DOORS, NEED TO MAKE APPOINTMENT, AVERAGE REPAIR OVER $1,000. TOOK TO MY REGULAR MECHANIC AND PROBLEM TEMPORARILY FIXED FOR $244.80(LATCH ASSY SEIZED UP. REMOVE, LUBE, REINSTALL. IF REPAIR DOESN'T LAST, NEW PART NEEDED. COST FOR PART ONLY, $570.23, PLUS LABOR). JULY 2013, ODOMETER 65,000 MILES, SAME DOOR NOT LATCHING AGAIN, DOOR SLIDES OPEN DURING ACCELERATION. CALLED TOYOTA DEALERSHIP IN NASHUA, NH, TOLD DOOR NOT COVERED UNDER "LATCH ASSEMBLY EXTENDED WARRANTY" BECAUSE DOOR IS MANUAL. HAVE MADE APPOINTMENT WITH MY REGULAR MECHANIC AGAIN TO SEE WHAT CAN BE DONE TO FIX PROBLEM. MY VEHICLE HAS 2 SLIDING DOORS, DRIVERS SIDE IS MANUAL, PASSENGER SIDE IS AUTOMATIC. HOWEVER, THE MANUAL DOOR HAS A MOTOR AND LATCH ASSEMBLY TO PULL THE DOOR IN AND LATCH IT AFTER IT'S BEEN SLID CLOSED. THIS FUNCTION IS NOT WORKING PROPERLY. THE EXTENDED WARRANTY I RECEIVED FROM TOYOTA IN JULY 2012 STATES " THIS WARRANTY EXTENSION IS FOR YOUR REAR SLIDING DOOR LATCH ASSEMBLIES FOR A PERIOD OF 9 YEARS FROM THE VEHICLES DATE OF FIRST USE OR 120,000 MILES WHICHEVER COMES FIRST". THERE IS NO MENTION THE DOOR MUST BE AN AUTOMATIC DOOR. I BELIEVE TOYOTA IS TRYING TO LIMIT HOW MANY WARRANTY FIXES THEY DO BY GIVING CUSTOMERS INCORRECT INFORMATION. I'M ALSO BEGINNING TO HAVE PROBLEMS WITH THE PASSENGER SIDE AUTOMATIC DOOR NOT CLOSING. HOWEVER I CAN ONLY AFFORD THE TIME AND MONEY FOR ONE FIX AT A TIME. THERE ARE HUGE SAFETY ISSUES HERE AND TOYOTA SHOULD BE HELD RESPONSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534702August 11, 2013
STRUCTURE:BODY:DOOR
OUR POWER SLIDING PASSENGER DOOR HAS HAD ISSUES OVER THE YEARS WHERE IT WOULDN'T FUNCTION PROPERLY, AND WE HAD IT REPAIRED AT TOYOTA. MOST RECENTLY, THE DOOR WOULDN'T OPEN AUTOMATICALLY, WE WOULD HAVE TO PUSH IT HARD TO MAKE IT OPEN OR CLOSE. THEN, THE DOOR JUST WOULDN'T CLOSE, AND WE HAD TO DRIVE HOME WITH IT PARTLY OPEN. WE BROUGHT IT INTO THE TOYOTA DEALERSHIP AND THEY TOLD US THE MOTOR NEEDS TO BE REPLACED, AT A COST OF OVER $2,000! WE CAN'T AFFORD THIS, SO WE TOLD THEM WE CAN'T FIX IT, BUT ASKED IF WE COULD MANUALLY OPEN IT. THEY CUT THE CABLE SO WE COULD MANUALLY OPEN IT, BUT THEY TOLD US NOT TO USE IT TOO MUCH OR IT MAY HAVE FURTHER ISSUES. NOW, IT APPEARS WE CANNOT USE THIS DOOR, WHICH MEANS MY CHILDREN NEED TO ENTER THE OPPOSITE DOOR, ENTERING FROM THE STREET. THIS IS A PROBLEM FOR US, BUT WE ARE STUCK BECAUSE WE CAN'T AFFORD THE HUGE REPAIR BILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534654August 10, 2013
SEAT BELTS
THE FRONT PASSENGER SEAT BELT WAS COMPLETELY EXTENDED AND LOCKED. THIS HAPPENED TWICE. I HAVE ALSO READ ABOUT NUMEROUS COMPLAINTS OF OTHER TOYOTA SIENNA OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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