Toyota Sienna Complaints

9,048 consumer complaints on file.

#10545205September 24, 2013
TIRES
ON JULY 1ST 2013 I RECEIVED NOTICE OF A SAFETY RECALL, DUE TO RISK OF TIRE FAILURE AND A CRASH, WHEN TOWING WITH MY TOYOTA SIENNA. THE RECALL INDICATED THAT IF THE VEHICLE HAS A TOW HITCH, THE FACTORY INSTALLED TIRES WOULD BE REPLACED WITH NEW EXTRA LOAD TIRES. I HAD ALREADY REPLACED MY FACTORY INSTALLED RUN FLAT TIRES WITH NEW EXTRA LOAD TIRES AFTER ONE OF THE FACTORY INSTALLED RUN FLATS FAILED. I CONTACTED TOYOTA ON JULY 1ST TO REQUEST REIMBURSEMENT FOR MY EXPENSE. ON 9/18/13 TOYOTA INFORMED ME THAT THE DEALER WOULD INSPECT MY CAR TO DETERMINE WHETHER IT QUALIFIES. ON 9/20 DCH TOYOTA INSPECTED THE CAR AND INFORMED ME THAT THE CAR IS NOT ELIGIBLE BECAUSE MY TRAILER HITCH IS NOT A TOYOTA BRAND TRAILER HITCH. WHEN I PURCHASED THIS CAR, TOYOTA DID NOT HAVE TOYOTA HITCHES AVAILABLE AND RECOMMENDED WE GET ONE FROM HITCH, WHICH WE DID. NOW WE ARE TOLD THAT TOYOTA ISN'T RESPONSIBLE FOR THE RECALL BECAUSE THE HITCH ISN'T A TOYOTA BRAND. I SPOKE WITH A SUPERVISOR AT THE TOYOTA COMPANY TODAY, WHO VERIFIED THIS. THIS SEEMS IRRESPONSIBLE AND WRONG. THE CAR, WITH THE FACTORY INSTALLED RUN FLAT TIRES, WAS IMPROPERLY RATED FOR TOWING, MAKING MY VEHICLE UNSAFE TO USE FOR TOWING, REGARDLESS OF THE BRAND OF TRAILER HITCH BEING USED. TOYOTA SHOULD BE RESPONSIBLE FOR REPLACING THE TIRES SINCE THE VEHICLE WAS IMPROPERLY RATED FOR TOWING UNLESS THE TIRES ARE REPLACED. TOYOTA INSISTS THAT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION APPROVED THEIR PLAN TO REPLACE THE TIRES AND RENDER THE CAR SAFE FOR TOWING ONLY IF THE CONSUMER IS USING A TOYOTA HITCH. THERE MUST BE SOME MISUNDERSTANDING, AND I AM ASKING THAT YOU REVIEW AND REVISE THE AGREEMENT SO THAT ALL OWNERS OF TOYOTA SIENNAS THAT WERE IMPROPERLY RATED FOR TOWING WILL BE COVERED UNDER THE RECALL, EVEN IF THEIR TRAILER HITCH IS NOT A TOYOTA-BRAND HITCH. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544940September 23, 2013
UNKNOWN OR OTHER
TRIED TO OPEN MY DRIVER SIDE SLIDING DOOR AND THE CABLE JUST SNAPPED. NOW I CAN'T EVEN OPEN MY DOOR.I HAVE A CAR SEAT ON THE SIDE THAT WORKS AND MY KIDS HAVE TO JUMP OVER THE CAR SEAT OR GET OUT THE FRONT DOORS. IT'S NOT SAFE AT ALL AND IT'S TOO EXPENSIVE FOR ME TO FIX AS A SINGLE MOTHER WITH 3 CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544818September 22, 2013
ENGINE
I WAS DRIVING DOWN THE ROAD AND SAW SMOKE ROLLING OUT OF ENGINE. BY THE TIME I PULLED OVER I NOTICED OIL LEAKING OUT EVERYWHERE. IT WAS THE ENGINE OIL COOLER LINE AND I HAVE SINCE REPLACED THE RUBBER HOSE TWICE AND HAS RUPTURED TWO MORE TIME SINCE. THIS IS VERY DANGEROUS. I LOST OVER 12 QUARTS OF OIL IN THE LAST MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544352September 19, 2013
TIRES, TIRES:TREAD/BELT
TIRE WEAR TOO SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544511September 19, 2013
ENGINE
DRIVING MY KIDS TO SCHOOL, WHICH IS 3 MILES AWAY, AND I SUDDENLY SMELL SMOKE. WHEN I WAS COMING BACK, I SUDDENLY HERE A NOISE. ALL OF A SUDDEN, THE VEHICLE STOPS. I HAD TO HIRE A WRECKER TO BRING IT TO MY HOUSE. ONCE THE VEHICLE WAS AT MY HOUSE, I TRIED TO FIND WHAT THE CAUSE OF THE NOISE WAS AND WHEN LOOKING UNDER THE VEHICLE, I NOTICE THE OIL HAD COME OUT FROM SOMEWHERE. I OPENED THE HOOD OF THE VEHICLE TO CHECK FOR THE OIL AND IT WAS EMPTY. ABOUT A MONTH AGO, THE DEALER MADE THE OIL SERVICE. I WONDER WHAT HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544238September 18, 2013
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2002 TOYOTA SIENNA. THE CONTACT STATED THAT THE GEAR SHIFT FAILED TO SHIFT OUT OF PARK AND DRIVE. THE FAILURE RECURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544312September 18, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543559September 13, 2013
AIR BAGS
THE AIRBAG WARNING LIGHT ON MY 2007 SIENNA STARTED FLASHING. THE TOYOTA DEALER DIAGNOSED THE PROBLEM AS A FAILURE IN THE WIRING HARNESS OF THE AIRBAG SYSTEM UNDER THE DRIVER'S SEAT. THE DEALER INSTALLED UPDATED AIR BAG CONNECTORS AND PIG-TAIL HARNESS AS PER TSB. DEALER'S CHARGE: $337.39. A REVIEW OF THE NHTSA DATABASE OF COMPLAINTS FOR THIS MODEL AND YEAR SHOWS 12 SIMILAR COMPLAINTS OUT OF A TOTAL OF 173, AS OF 9/12/2013. GIVEN THE CRITICAL NATURE OF THIS EQUIPMENT, THE NEED FOR IT TO OPERATE IN AN EMERGENCY AND THE FREQUENCY OF THIS FAILURE IT SHOULD BE CONSIDERED A SAFETY ISSUE. THE MANUFACTURER SHOULD EITHER RECALL AFFECTED VEHICLES OR MAKE THIS REPAIR AT NO COST TO THE OWNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543300September 12, 2013
STRUCTURE:BODY
DEFECTIVE DOOR, BROKEN DRIVER DOOR WELD & CHECK STRAP CAUSES DOOR TO FAIL TO OPEN WHEN THE WINDOW IS DOWN, WINDOW ONLY GOES DOWN 1/2 WAY WHILE DOOR CLOSED. DOOR FAILS TO REMAIN OPEN OR CLOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542701September 9, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
I EXTENDED THE REAR HATCH ALL THE WAY OPEN TO UNLOAD THE TRUNK, BUT SURPRISINGLY IT DID NOT REMAIN OPEN AS IT NORMALLY WOULD. THE REAR POWER DOOR LIFT STRUTS FAILED, AND THE TRUNK CAME GENTLY DOWN ON ME. THE DOOR WAS VERY HEAVY TO KEEP OPEN WITH ONE ARM WHILE I FINISHED UNLOADING THE TRUNK WITH THE OTHER. OVER THE COURSE OF THE FOLLOWING DAYS, THE STRUTS WORSENED AND THE DOOR BECAME VERY HEAVY AND ALMOST IMPOSSIBLE TO OPEN. I THEN BROUGHT IT TO THE TOYOTA OF BEDFORD DEALER FOR SERVICE, AT A TOTAL REPAIR COST OF AROUND $400. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542384September 7, 2013
AIR BAGS
THE AIRBAG LIGHT HAD COME ON AND OFF FOR MONTHS UNTIL TOYOTA DEALERSHIP FIXED IT 2 1/2 YRS AGO; THE LIGHT IS BACK ON AGAIN AND WAS TOLD I COULD NOT GET MY VAN INSPECTED WITH OUT IT FIXED. THIS IS A DEFECT WITH THE 2006 SIENNAS - THERE IS NO REASON THE AIR BAG LIGHTS SHOULD BE ON. THE SLIDING PASSENGER REAR DOOR STOPPED WORKING- DOOR WOULD NOT CLOSE - HAD TO TURN OFF ELECTRONIC SWITCH AND HAVE TO SLAM THE DOOR TO KEEP IT CLOSED. THIS IS AN EXTREME SAFETY HAZARD FOR PASSENGERS. TOYOTA HAS ISSUED A SERVICE CALL ON THIS BUT THERE IS SOMETHING DRASTICALLY WRONG WITH 2006 TOYOTA SIENNAS. ON 10/14/2011 I FILED A COMPLAINT WITH NHTSA ABOUT THIS AND IT TOOK ALMOST 2 YEARS TO ADDRESS THIS PROBLEM. RUN FLAT TIRES WORE OUT EARLY, REPLACED BUT HAD A LOT OF FLATS AND ADDING AIR TO TIRES WEEKLY. RUN FLAT RIMS WERE NOT TRUE AND HAD TO REPLACE RIMS AND TIRES . I AM THE ONLY OWNER OF THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542397September 7, 2013
SEAT BELTS
THE DRIVER-SIDE SEAT BELT GETS JAMMED DURING RETRACTION AND BECOMES INOPERABLE. THE RESULT IS THAT THE DRIVER MAY CONTINUE DRIVING WITHOUT PROTECTION UNTIL THE BELT CAN BE UNJAMMED. THIS PROBLEM OCCURS REPEATEDLY AND IT IS VERY DIFFICULT TO RESOLVE, SOMETIMES REQUIRING AN EXPENSIVE VISIT TO THE DEALER. PARTS REPLACEMENT IS UNLIKELY TO RESOLVE THE PROBLEM SINCE IT SEEMS TO BE A SYSTEM ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542203September 6, 2013
UNKNOWN OR OTHER
DRIVER SIDE SLIDING DOOR WILL NOT OPEN AT ALL, MANUALLY OR AUTOMATICALLY. ORIGINALLY, WITH LESS THAN 100,000 MILES, THIS SLIDING DOOR WOULD PARTIALLY CLOSE, BUT JUST BEFORE LATCHING CLOSED, WOULD REVERSE DIRECTION AND REOPEN. TOYOTA DEALER STATED THIS WAS NOT PART OF TOYOTA'S EXTENDED WARRANTY, BUT REPLACED THE HINGE FOR THE COST OF PARTS WHEN THE PASSENGER SIDE SLIDING DOOR ALSO BEGAN HAVING PROBLEMS OPENING WITH THE INTERIOR BUTTONS AND REMOTE (AT ABOUT 110,000 MILES). EVIDENTLY, TOYOTA'S EXTENDED WARRANTY DOES NOT COVER VERY MUCH BECAUSE THE DEALERSHIP HAS TOLD ME EVERY TIME THAT IT WAS NOT A WARRANTY ITEM, AND CONTACTING THEIR CORPORATE RESULTED IN NO ACTION. AFTER HAVING ALL THE ITEMS FIXED AT THE END OF MAY, A MONTH LATER THE PASSENGER SLIDING DOOR ONCE AGAIN WOULD NOT OPEN WITH THE SWITCHES, AND QUITE OFTEN HANGS UP PARTIALLY OPEN OR CLOSED WHEN USING THE HANDLES. THIS CAUSES A PROBLEM/SAFETY ISSUE ESPECIALLY WHEN THE CHILDREN ARE DROPPED OFF AND PICKED UP AT SCHOOL BECAUSE THEY (OR A TEACHER) HAVE TO RETURN TO THE VEHICLE, OR PARENT GET OUT AND GO AROUND, TO CLOSE THE DOOR. THE DRIVER SIDE DOOR NOT OPENING AT ALL NOW POSES A SERIOUS RISK SHOULD AN EMERGENCY HAPPEN AND THE DRIVER WOULD HAVE TO CLIMB OVER THE SEAT OR EXIT THE VAN TO GO TO THE PASSENGER SIDE SLIDING DOOR (THAT MAY HANG UP) TO REACH OUR YOUNG DAUGHTER. I BELIEVE TOYOTA SHOULD HAVE TO ISSUE A RECALL ON THEIR 2005 SIENNAS' SLIDING DOORS BECAUSE THIS RESULTS IN MANY DANGEROUS SITUATIONS AND THIS IS AN EXTENSIVE PROBLEM (I KNOW OF MULTIPLE OWNER'S WITH THESE PROBLEMS AND A SIMPLE GOOGLE SEARCH GETS COUNTLESS HITS).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542105September 5, 2013
STEERING
WENT TO DEALERSHIP FOR AN ALIGNMENT, CAR DRIFTED TO THE LEFT. THEY TOLD ME THE STEERING SHAFT WAS VERY WORN AND HAD TO BE REPLACED. HAD TO INSTALL A NEW STEERING INTERMEDIATE SHAFT AND SHAFT ASSEMBLY. THIS WAS COVERED UNDER MY EXTENDED WARRANTY, BUT THERE IS NO WAY A STEERING SHAFT SHOULD BE WORN OUT AT 30000 MILES! THERE HAS TO BE A DEFECT IN THE STEERING SHAFT. LUCKY, I HAD THE ALIGNMENT DONE BEFORE MY PLANNED 700 MILE TRIP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541779September 4, 2013
EXTERIOR LIGHTING
THE RIGHT HEADLIGHT IS OUT. WATER, NOT JUST CONDENSATION, IS VISIBLE INSIDE THE ASSEMBLY. ADVICE BEING GIVEN IS THAT I SHOULD REPLACE THE ENTIRE ASSEMBLY (>$900) OR THE REPLACEMENT BULB (~$140) WILL LIKELY JUST BLOW AGAIN BECAUSE OF THE LEAK THAT IS ALLOWING WATER IN THE ASSEMBLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541822September 4, 2013
STRUCTURE:BODY, ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE DRIVER REAR POWER SLIDING DOOR IS STUCK IN CLOSED POSITION AND DOES NOT OPEN EITHER IN AUTOMATIC POWER MODE OR MANUALLY. THE DOOR GOT STUCK AFTER THE POWER CABLE WAS RIPPED, DUE TO RUST, AND THE DOOR WAS MANUALLY SHUT. IT IS NOW STUCK CLOSED AND CAN'T BE OPENED USING EITHER AUTOMATIC OR MANUAL WAY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541761September 4, 2013
SEAT BELTS
THE DRIVER SIDE SEAT BELT WON'T RETRACT BACK TO ORIGINAL POSITION AND IS CURRENTLY LOOSE. THE DEALER IS CHARGING $48 TO $90 TO FIX. THE BELT IS FOLDING WHEN BEING PULLED AND STUCK IN THAT POSITION CURRENTLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538468September 3, 2013
EQUIPMENT ADAPTIVE/MOBILITY
A COUPLE OF MONTHS AGO, WE RECEIVED AN URGENT SAFETY RECALL LETTER FROM TOYOTA REGARDING THE TYPE OF TIRES THAT ARE ON OUR 2011 SIENNA. WHEN WE ORDERED THE VEHICLE IN JUNE OF 2010, IT WAS WITH FULL UNDERSTANDING THAT WE HAD TO HAVE A VEHICLE WITH A HITCH, AS MY HUSBAND HAS A MOTORIZED WHEELCHAIR THAT MUST BE PLACED ON A RACK BEHIND OUR VEHICLE. THE DEALERSHIP IN SIOUX CITY, IOWA (RICK COLLINS) STATED THAT WOULD NOT BE A PROBLEM. WHEN THE VEHICLE ARRIVED HERE IN SIOUX CITY FROM THE MANUFACTURER, WE WERE TOLD THAT THIS NEW MODEL OF SIENNA DID NOT HAVE A HITCH ON IT YET, AS IT HAD NOT FINISHED BEING DESIGNED, BUT THE DEALERSHIP HAD ONE AND WOULD PUT IT ON BEFORE WE TOOK IT. NOW WE GOT THE RECALL LETTER STATING THAT THE DOOR PLACARD NEEDED TO BE REPLACED IN THE VEHICLE, PLUS WE EITHER HAD TO TAKE OFF THE HITCH OR THE DEALER MUST CHANGE OUT THE TIRES TO EXTRA LOAD TIRES AT NO CHARGE TO US. SINCE WE CANNOT GO WITHOUT THE HITCH, MY HUSBAND TOLD THE DEALERSHIP THAT THEY THEN NEEDED TO PUT NEW TIRES ON OUR CAR AT THE DEALERS EXPENSE. THEY REFUSE TO DO THAT STATING THAT THE HITCH IS AFTER MARKET. BUT IT IS NOT AFTER MARKET. RICK COLLINS TOYOTA INSTALLED THE HITCH BEFORE THE CAR WAS EVER IN OUR HANDS. THEY DEFINITELY KNEW THAT WE WOULD NOT AND COULD NOT HAVE PURCHASED A VEHICLE THAT DID NOT HAVE A HITCH. NOW WE ARE AFRAID TO TAKE THE VEHICLE OUT OF TOWN KNOWING ABOUT THE SAFETY CONCERNS. WHAT CAN WE DO TO GET THIS RESOLVED? GOING TO THE DEALERSHIP IS DEFINITELY NOT THE ANSWER, AS THEY ARE CLAIMING ALL THEY ARE REQUIRED TO DO IS CHANGE OUT THE PLACARD, BUT THAT IS NOT WHAT THE LETTER STATES. OBVIOUSLY WE WILL NEVER BUY ANOTHER TOYOTA, AS WE HAVE A HASSLE WITH THE SERVICE DEPARTMENT EVERY TIME WE GO IN THERE. AFTER 4 TRIPS THERE TO GET THE REMOTE START FIXED, WE FINALLY DID TAKE THE CAR SOMEWHERE ELSE TO GET THAT ISSUE RESOLVED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538535September 3, 2013
AIR BAGS
AIR BAG LIGHT STARTED TO BLINK, SO AIRBAGS WON'T WORK IF THERE IS A CRASH HAD TO HAVE IT FIXED AT DEALER FOR $600. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541723September 3, 2013
WHEELS
ALL FOUR WHEELS HAVE SEVERE BUBBLING AND PEELING PAINT. SINCE PURCHASING THE CAR, I HAVE ALWAYS GONE TO THE TOYOTA DEALER FOR WORK AND THEY HAVE NOT PAID ANY ATTENTION TO THIS COMPLAINT. WHEN I DECIDED TO HAVE SOME WORK DONE WITH MY HUSBAND'S MECHANIC HE RAISED THE ISSUE. HE IS CONCERNED WITH THE RUST THAT IS OCCURRING AND WILL CONTINUE TO OCCUR OVER TIME WILL EVENTUALLY EFFECT OUR ABILITY TO PLACE NEW TIRES ON THE CAR AS THE RUST ENCROACHES INTO THE RIMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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