Toyota Sienna Complaints

9,048 consumer complaints on file.

#10564894February 18, 2014
STRUCTURE:BODY:DOOR
MY TOYOTA 2008 SIENNA LE PASSENGER AUTOMATIC SLIDING DOOR WON'T CLOSED AND OPENED COMPLETELY. I'VE EXPERIENCED AN INTERMITTENT JAMMED WITH THIS DOOR FOR THE PAST 3 DAYS. AS A TEMPORARY FIX, I NEED TO GET OUT FROM THE CAR TO HELP THE DOOR IN CLOSING AND OPENING IT BECAUSE THE BUTTON INSIDE THE CAR AND EVEN THE REMOTE(HAS NEW BATTERY INSTALLED) WON'T DO THE WORK . ONE DAY, WHEN DRIVING MY KIDS TO SCHOOL. AS I MADE A LEFT TURN, I HEARD AN AUDIBLE NOISE/ALARM AND WE WERE SURPRISED AND TRIED TO FIGURE OUT WHERE THE SOUND CAME FROM UNTIL MY KIDS TOLD ME THAT THE DOOR IS PARTIALLY OPEN WHILE DRIVING. I PULLED OVER AND TEMPORARY CLOSE THE DOOR. I MANAGED TO GO BACK HOME AND STILL WITH THE ALARM ON AND THEN RE-PUSHED HARDER TO MAKE THE DOOR COMPLETELY CLOSED. THAT WAS SCARY BECAUSE MY KIDS WERE SITTING IN 2ND ROW. TO ADDRESS THIS PROBLEM. ON SAME DAY, I RUSHED MY CAR TO TOYOTA DEALERSHIP AND THE REPRESENTATIVE TOLD ME THAT CABLE ASSEMBLY IS BROKEN AND NEED TO REPLACE ALL PARTS BUT MUST PAY $1700 + TAX BECAUSE THE ISSUE WAS THE POWER SLIDING DOOR CABLE ASSEMBLY ALTHOUGH MY CAR HAS VERY LOW MILEAGE 30, 312 MILES (SITTING MOST OF THE TIME INSIDE THE GARAGE) AND STILL NOT COVERED BY TOYOTA WARRANTY ENHANCE PROGRAM FOR REAR SLIDING DOOR CABLE. THIS IS VERY FRUSTRATING AND ADDING INSULT TO INJURY, I WAS TOLD THAT I'M NOT THE ONLY ONE HAD THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564313February 14, 2014
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I'VE JUST FINISHED READING THE NHTSA CAMPAIGN NUMBER: 14V054000 THAT DISCUSSES: "AN ELECTRICAL COMPONENT WITHIN THE ACTUATOR MAY EXPERIENCE AN INCREASED RESISTANCE RESULTING IN THE ILLUMINATION OF VARIOUS WARNING LIGHTS, INCLUDING THOSE FOR THE VEHICLE STABILITY CONTROL (VSC) SYSTEM, ANTILOCK BRAKE SYSTEM (ABS), AND TRACTION CONTROL SYSTEM." I'VE HAD THIS HAPPEN THREE TIMES OVER THE PAST FOUR MONTHS. I'VE TAKEN IT TO THE SHOP AND THEY'VE RESET THE CODE AND COULD NOT FIND THE ISSUE. IT KEEPS COMING BACK. I BELIEVE THE 14V054000 NEEDS TO BE EXPANDED TO INCLUDE MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564148February 13, 2014
STRUCTURE:BODY
FAILURE OF POWER SLIDING DOOR ON DRIVER SIDE. UNABLE TO OPEN OR CLOSE DOOR. MANUAL USE ONLY AND HARD TO OPEN/CLOSE. HAD TO REPLACE DOOR RELEASE MOTOR AND POWER SLIDER DOOR ACTUATOR AT COST OF $655. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564158February 13, 2014
SEAT BELTS
THE PASSENGER AND DRIVERS SIDE SEAT BELTS GET STUCK CONSTANTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563980February 12, 2014
STRUCTURE:BODY
PASSENGER SLIDING DOOR CABLE IS BROKEN. TOYOTA IS AWARE OF THE WELL KNOWN PROBLEM AND HAS NOT ISSUED A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563840February 11, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1999 TOYOTA SIENNA. THE CONTACT STATED THAT THE HORN WOULD FAIL INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 225,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563893February 11, 2014
SEAT BELTS
IN JUST NORMAL USE, WITHOUT EVER HAVING BEEN INVOLVED IN A COLLISION CAUSING THE SEATBELT TO RESTRAIN A PASSENGER, THE SEAT BELT ON THE FRONT PASSENGER SIDE OVER EXTENDS AND FOLDS. THE BELT WILL NOT RETRACT AND CAUSES THE PASSENGER SEAT TO BE UNUSABLE. THE FOLD IS NEARLY IMPOSSIBLE TO REMOVE AND THE BELT REMAINS EXTENDED. THIS HAS HAPPENED NUMEROUS TIMES OVER THE COURSE OF OWNING THE VEHICLE, TO MANY DIFFERENT PASSENGERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563735February 10, 2014
STRUCTURE:BODY:DOOR
POWER SLIDING DOOR IS JAMMED. RECEIVED CUSTOMER SUPPORT LETTER FROM TOYOTA LAST YEAR (2013) THAT STATED THEY KNEW THERE WAS A PROBLEM BUT ONLY AN EXTENSION OF WARRANTY FOR 9 YEARS PAST DATE OF SERVICE FOR VEHICLE AND/OR 120,000 MILES (WHICH WE ARE PAST). OVER $1100 JUST ON PARTS TO FIX ONE DOOR! TODAY THE OTHER DOOR WOULD NOT OPEN, SO I HAD 2 DOORS JAMMED AND HAD TO CLIMB INTO BACK SEAT AREA CLIMBING OVER CENTER CONSOLE TO GET TWO YOUNG CHILDREN OUT OF THEIR CAR SEATS AND OUT OF THE CAR BACK OVER CENTER CONSOLE AND OUT FRONT PASSENGER DOOR. WHEN I WENT TO DRIVE THE VEHICLE THE ALARM SYSTEM STARTED TO SOUND CONSTANTLY EVEN THOUGH DOOR WAS SHUT ALL THE WAY. THIS CREATED AN UNNECESSARY DISTRACTION TO DRIVING NOT TO MENTION THE OBVIOUS SAFETY CONCERNS OF BACK DOORS THAT WILL NOT OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563514February 8, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR, EXTERIOR LIGHTING
THIS IS A RECURRING INCIDENT. ON COLD DAYS, THE SLIDING DOORS WILL FREEZE SHUT. THIS IS A COMMON PROBLEM FROM MY UNDERSTANDING, AND SOME FOLKS ON WEB FORUMS HAVE RECOMMENDED FILING A COMPLAINT TO HOPEFULLY GET TOYOTA TO ISSUE A RECALL AND RESOLVE THE ISSUE. THE FREEZING DOOR PROBLEM IS EXACERBATED BY THE ELECTRICAL DOOR LOCK MECHANISM AND OPEN/CLOSE SENSOR ON THE SLIDER. IN MANY CASES, THE FAILED ATTEMPT TO OPEN THE FROZEN DOOR IS ENOUGH TO TRIGGER THE DOOR "OPEN" SENSOR AND CAUSE THE INTERIOR LIGHTS TO COME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563532February 8, 2014
STEERING
STEERING OIL LEAK ON PASSENGER SIDE FOUND DURING ROUTINE OIL CHANGE, THE STEERING RACK INNER SEALS HAD DISINTEGRATED CAUSING FLUID LEAKAGE THAT WAS NOT EVIDENT UNTIL THE BOOT HAD BEEN AFFECTED AND BROKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563460February 7, 2014
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
THE TOYOTA SIENNA'S GAS PEDAL HAS BEEN AND REMAINS INTERMITTENTLY STICKY. IT TAKES SOME FOOT STOMPING TO DEPRESS THE GAS PEDAL IN ORDER TO ACCELERATE THE VEHICLE. TOYOTA DOES NOT BELIEVE THIS TO BE A MAJOR PROBLEM WHEN I QUESTIONED THEM A FEW YEARS AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563210February 6, 2014
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE REAR POWER WINDOW WAS ROLLED UP AND CAUSED INJURY TO TEN YEAR OLD FEMALE. MY CONCERN / QUESTION IS WHY THERE IS NOT A SAFETY FEATURE ON THE WINDOWS THAT WOULD AUTOMATICALLY GO DOWN IF ANY RESISTANCE WAS APPLIED TO THE WINDOW. IF THE VEHICLE HAD THIS TYPE OF SAFETY FEATURE IT WOULD HAVE PREVENTED INJURY. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10563209February 6, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 5 MPH THE ANTI SKID BREAK LIGHT ILLUMINATED AND THE VEHICLE MADE A LOUD BEEPING SOUND. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HER RESIDENCE AFTER THE FAILURE OCCURRED. THE FAILURE OCCURRED SIXTY OR SEVENTY TIMES OVER A PERIOD OF ONE YEAR. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC COULD NOT DIAGNOSE THE FAILURE, BECAUSE IT OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563298February 6, 2014
STRUCTURE
THE DRIVER SIDE DOOR STARTED MAKING A POPPING NOISE WHENEVER OPENING AND CLOSING. IT CREAKS AS IF IT IS A 50 YEAR OLD CAR ALL OF A SUDDEN. NOW WHEN OPENING THE DOOR IT SWINGS OPEN WITHOUT CONTROL. I DID SOME RESEARCH AND FOUND OUT THAT THIS IS A COMMON ISSUE WITH THE TOYOTA SIENNA 2004 AND I EVEN FOUND A LETTER IN MY VEHICLE (THAT I HAD FORGOT RECEIVING) INFORMING ME THAT THIS WAS AN ISSUE WITH THIS VAN AND THAT TOYOTA WOULD FIX IT IF WE HAD A PROBLEM. IT SAID IF WE DID NOT HAVE THE PROBLEM TO FILE IT IN OUR OWNERS MANUAL WHICH I DID. NOW WE HAVE THE PROBLEM BUT TOYOTA REFUSES TO FIX IT SINCE IT IS NOW OUTSIDE THE WARRANTY WINDOW . THIS IS CORRUPT TO ACKNOWLEDGE AN ISSUE BUT NOT FIX IT IMMEDIATELY AND NOW WHEN THE PROBLEM ARISES DECLARE THAT IT IS TOO LATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563037February 5, 2014
VISIBILITY/WIPER
THE WINDSHIELD DEFROST SYSTEM IS INADEQUATE. WITH THE "AUTO" SYSTEM ON, AND/OR THE FAN ON MAXIMUM , AND/OR THE WINDSHIELD DEFROST PRESS ON, THE UPPER 1/3 OF THE WINDSHIELD REMAINS FROSTED OVER. THIS SERIOUSLY AFFECTS VISIBILITY AND SAFETY. THE FAN SEEMS TO BE BLOWING HARD, BUT AIR FLOW FROM THE DEFROST VENTS SEEMS WEAK. THE PROBLEM IS MOST APPARENT AT OR NEAR SUB-ZERO OUTSIDE TEMPERATURES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563127February 5, 2014
SERVICE BRAKES
I LIKE MY TOYOTA SIENNA VAN (2000) SERVING ME FAITHFULLY. LAST WEEK, IT WAS VERY COLD - WITH ALL THE WINTER STORMS. I WARMED UP THE VAN FOR A FEW MINUTES AND THEN STARTED TO DRIVE. WITHIN A FEW MINUTES, I NEED TO PICK UP ANOTHER CHILD FOR CAR POOLING AND WHEN I TRIED TO MAKE A TURN, I APPLIED BRAKES AND THEY DID NOT WORK AT ALL. I GOT SUDDENLY SCARED AND SOMEHOW MANAGED TO TURN IN THE SAME SPEED. THEN I WAS RUNNING VERY SLOWLY (AND PERIODICALLY CHECKING THE BRAKES) UNTIL I FELT CONFIDENT THAT THE BRAKES STARTED WORKING AGAIN. IT WAS A ONE-TIME EVENT SO FAR AND I HAVE GONE THROUGH THE ONLINE POSTINGS (NOT THIS GOV.'T ONE) TO SEE THAT THIS HAS HAPPENED TO A FEW PEOPLE EARLIER FOR 2000 MODEL VANS. INTERESTING! I NEED TO BE CAREFUL WHILE APPLYING BRAKES IN COLD WEATHER. THANKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563125February 5, 2014
ELECTRICAL SYSTEM
I LIKE MY TOYOTA SIENNA VAN (2000) - WHICH HAS BEEN SERVING ME QUITE WELL FOR SEVERAL YEARS. IN THE LAST FEW WEEKS, STRANGE PROBLEMS OCCUR INTERMITTENTLY. WHILE MOVING AT AROUND 20+ MILES OR SO AND TURNING RIGHT, THE "BRAKE" LIGHT COMES OFF. UPON COMPLETING THE TURN, IT GOES OFF IN ABOUT 8 SECONDS OR SO. SAME WAY, WHILE TURNING LEFT AROUND THAT SPEED, THE DOORS GETS UNLOCKED AUTOMATICALLY (AUTO UNLOCKING POWER LOCK) AND I HAVE TO PRESS THE LOCK BUTTON TO LOCK THE DOORS. IT IS UNSAFE TO AUTOMATICALLY UNLOCK WHILE THE VEHICLE IS IN MOTION. NOT SURE WHY THIS IS HAPPENING. SEARCHED IN PRODUCT RECALLS AND IT IS NOT THERE. GOING TO TALK TO THE DEALER TO SEE WHY. THANKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563150February 5, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE RAPIDLY ACCELERATED. THE CONTACT SHIFTED INTO DRIVE AND THEN INTO NEUTRAL AND WAS ABLE TO STOP THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE MECHANIC COULD NOT DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562507February 1, 2014
SEAT BELTS
THE FRONT PASSENGER SEATBELT HAS A TENDENCY TO TWIST WHEN RETRACTING. I'VE SEEN ONLINE THAT THIS IS A COMMON PROBLEM WITH TOYOTA SIENNAS. I'VE READ THAT SOME PEOPLE IRON AND STARCH THEIR SEATBELTS - BUT HEAT/MELTING IS A TERRIBLE SOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562340January 31, 2014
SEATS
MY CHILDREN WERE TRYING TO GET TO THE THIRD ROW SEAT AND PULLED ON THE LATCH OF THE SEAT ON THE SECOND ROW AND THE SEAT RAPIDLY SNAPPED DOWN AND OUT CRUSHING MY LITTLE ONE. SINCE THAT INCIDENT MY CHILDREN WERE VERY CAREFUL ABOUT USING THE HANDLE TO BRING THE SEAT DOWN. I HAVE HAD OTHER PEOPLE RIDE IN MY CAR THAT DO NOT KNOW HOW FAST AND DANGEROUS THESE SEATS SNAP DOWN AND OUT THAT HAVE BEEN HIT BY THE SEATS ON MY OCCASIONS. WE CALL IT THE "JAWS OF DEATH" BUT THIS IS NOT A LAUGHING MATTER. I DID WRITE TO TOYOTA ABOUT THIS BUT NEVER EVEN RECEIVED A RESPONSE. THE OTHER PROBLEM WE'VE HAD HAS BEEN WITH THE SLIDING DOORS. THEY KEEP BREAKING AND NOT CLOSING PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
12
Deaths:
0

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